Customer Service Representative

Full Stack Developer (Senior Lead)

• Department: IT
• Location: Gurugram / Mohali / Karnal
• Shift: General
• CTC: 10–30% hike on last CTC (Max ₹20 LPA)
• Experience: 2Years-10Years
• Language: English
• Skills & Requirements:
• Core: React, Node.js
• Additional (Good to Have): Python, Flutter, Angular
• Strong problem-solving and system design skills
• Proven leadership in software teams
• Experience in building scalable web applications

Job Responsibilities:

• Experience selling IT / software services and consulting services to US market.
• Lead Generation penetrate and establish initial contact and gather information.
• Ability to identify the decision maker and be comfortable calling and dealing with both business and technical executives and managers.
• Proven experience in delivering sales growth via targeting new verticals, sourcing contacts, developing messaging and delivering structured sales campaigns.
• Possess high energy and enthusiasm, and the ability to maintain consistent levels of activity to achieve calling and lead generation quotas.
• Possess professional business telephone communication skills, and excellent verbal, written and interpersonal communication skills.
• Willingness to work in US time zone.
• Meet or exceed targets for both prospecting and generating qualified leads.
• Be self-motivated, and have the ability to organize and prioritize work independently with minimal supervision.

Location: Bangalore-HSR Layout (Onsite)

Work Timing: US Shift (5:30 PM IST – 2:30 AM IST)

Mandatory Skills: IT product/Services sales experience for the US market.

Servicenow Scripting candidates with UI and Portal / platform development.

Position - ServiceNow Consultant

Exp : 5+ yrs

Shift - UK

Hands on experience in Java Script, HTML, CSS,XML, AJAX, Angular JS & React JS

A fundamental understanding of ITSM, ITIL or CMDB.

Good to have- ServiceNow Certification, CSA, CAD, CIS- ITSM

Hands-on design, development, and deployment experience with the ServiceNow platform.

End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process.

ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge.

Should be multitasking, Self-Learner and possess good Functional Knowledge.

Should be able to take lead on Project, Support activity and guide or train the team.

Strong communication, presentation, and problem-solving skills.

Thorough understanding of ITIL/ITSM processes.

Working knowledge of ITBM process and implementation

Job Description :-

Our Client is a sustainable livelihood program for urban disadvantaged youth. By fostering agency, workplace competencies and skills in youth, they unleash social and economic transformation in the communities that the youth come from.

Expectations / Deliverables :-

● Build enduring relationships with skilling organizations for co-creation of curriculum for the program

● GOYN brand-building and formalizing partnerships with skilling partners

● Engage with employers in the Logistics industry to be a part of the working group and co-create the curriculum with skilling partners

● Ensure co-creation of courses curriculum for Basix and Advanced courses by skilling organizations and employers

● Ensure creation of a dynamic working relationship with partners to ensure smooth enrolment of youth into the program, completion of training and placements.

● Ensure timely updates from partners regarding youth livelihood status to help maintain the youth journey database

● Put in place feedback mechanisms to record and act on feedback from partners and youth

● Ensure post placement support and engagement with employers to bring about changes at workplace to make the sector more aspirational for youth

● Be up to date with any developments in the ecosystem and forge new partnerships with youth facing organizations, skilling organisations and employers in the Logistics and supply chain sector

Requirements ;-

Preferred Skill sets, Years of Experience, Professional Background:

● Post Graduation in any background, with 1-3 years of experience in the field of partnership building from corporate background

● Computer proficiency- MS Office

● Strong commitment towards building relationships with organizations in the ecosystem

● Strong verbal and written communication skills in Marathi, Hindi and English

● Ability to handle difficult situations with confidence and wisdom.

Job Summary

We are looking for a highly motivated and innovative Business Development Associate to join our team. The ideal candidate will identify new business opportunities, conduct market research, build and maintain client relationships, and collaborate with internal teams. You'll play a key role in bridging the gap between clients and the organization, driving growth, and ensuring our offerings align with client needs.

Must have skills

• Seeking freshers to those with up to 2 years of experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator. 
• Excellent presentation skills. 
• Proficiency in Microsoft Office.

Roles and Responsibilities

• Identify and target potential customers to generate new sales opportunities.
• Initiate contact with prospective clients through calls, emails, and social media to establish connections and schedule meetings.
• Cultivate and maintain strong relationships with both new and existing customers.
• Understand customer needs and provide customized solutions that align with their purchasing goals.
• Create and present engaging presentations and proposals to potential customers.
• Negotiate terms and close sales to achieve or surpass sales targets, focusing on stock placement subscriptions.
• Conduct market research to stay informed about industry trends, competitors, and potential growth areas in B2C sales.
• Analyze sales data and market trends to identify new opportunities for expanding the business.
• Collaborate with marketing and product development teams to ensure business development efforts align with overall company strategy.
• Gather feedback and insights from customers to help refine product offerings and marketing strategies.
• Monitor and report on key performance indicators (KPIs) related to business development and sales activities.
• Prepare regular reports for management to review progress and outcomes.

• Planning and scheduling Deliverability Assessments (DA) for critical deals
•  Review of overall solution approach
•  Coordinating with service-line Subject Matter Experts(SME) and facilitating DA
•  Review the solution and identify risks based on experience/expertise in specific service-lines
• Articulation of risks and creation of risk reports based on SME connects
• Coordination with key stakeholders on risk mitigation/closure actions
• Creation of RAID(Risk-Assumption-Issue-Dependency) logs for senior leadership reviews

Django Python framework

PostgreSQL database

• Coordinating with development teams to find out the needs of the application.
• Using the Python programming language to create scalable code.
• Application testing and bug fixing.
• Creating the back-end elements.
• Utilising server-side logic to incorporate user-facing components.
• Integrating storage methods for data.
• Design and implementation of high-performance, low-latency applications.
• Working in concert with front-end programmers.
• Upgrading the functionality of current databases.
• Creating digital technologies to track online activity.