Position Overview:
This is a start-up-style customer success/service role where responsibilities may shift as we adapt to what works best for our learners. The Learner Success Manager will play a key role in supporting learners through live classes, 1:1 support, small group orientation sessions, and ongoing communication through Slack, phone calls, email, or video meetings.
Key Responsibilities:
- Conduct live classes and facilitate workshops through platform/technical support, time management, and learner check-ins through multiple communication outlets (individual and small group).
- Offer empathetic and motivational support in both live sessions and support tickets.
- Provide at least 20–25 hours of direct live learner interaction weekly. This would include, but not be limited to, hosting live classes, 1:1 interactions, check-ins, escalations, and live troubleshooting support.
- Adapt to evolving responsibilities as we refine what drives learner success.
- Facilitate onboarding, orientation, communication timelines, and guidance through learning resources.
- Track learner progress and report feedback.
- Help build a learner community and engagement through group sessions and events, as well as community channels, while adapting to the company/team's standard operating procedures.
- Collaborate with internal teams to improve learner experience based on feedback.
Launch Your Career with Simplilearn! We're hiring for an entry-level role perfect for recent graduates or freshers with internship experience.
💰 CTC: ₹3.7 LPA (90% fixed + 10% variable)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Simplilearn Solutions
About
Simplilearn is the most popular online boot camp for the teaching of digital skills, and it assists students in learning the abilities necessary to flourish in today's digital economy. They provide intensive training in a range of areas, such as data science, cloud computing, cyber security, digital marketing, and project management, all of which may be completed online. To put it another way, Simplilearn focuses its efforts on niches that are characterized by rapidly advancing technology and standards of practice, as well as a significant disparity between the demand for and supply of qualified individuals.
Simplilearn provides a wide range of comprehensive certification programs, individual courses, and partnerships with some of the most prestigious universities in the world. Through these offerings, the company assists millions of professionals in developing the work-ready skills they need to excel in their careers, as well as thousands of organizations in meeting the employee upskilling and corporate training needs of their businesses. 85 percent of Simplilearn's learners have either advanced in their current jobs or found new ones as a direct result of the program's hands-on, practical approach.
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