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We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.
As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.
We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.
Key Responsibilities:
- Handle customer queries and complaints via calls professionally and promptly
- Maintain service quality as per Flipkart standards
- Ensure quick resolution and customer satisfaction in every interaction
- Update call records and maintain accurate documentation
- Coordinate with internal teams to ensure issue closure
- Meet performance targets including attendance, quality, and productivity
Eligibility Criteria:
- Minimum education: 12th pass (Higher Secondary) or above
- Minimum 1 year of experience in any field/domain
- Strong fluency in both English and Hindi (verbal communication)
- Must be willing to work in rotational shifts
- Immediate joiners will be given priority
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The Story
Founded in 2011, Poshmark started with a simple yet powerful idea in Manish Chandra's garage. Along with co-founders Tracy Sun, Gautam Golwala, and Chetan Pungaliya, Chandra envisioned a platform that would revolutionize how people buy and sell fashion. The inspiration came from seeing the potential of the iPhone 4 to create meaningful connections in the shopping experience.
What They Do
Poshmark is not just another e-commerce platform – it's a social marketplace that brings together shopping and community. Think of it as a place where social media meets shopping, allowing users to buy, sell, and discover fashion, home goods, and accessories. With over 80 million users , the platform has become a go-to destination for both casual sellers and entrepreneurial individuals looking to build their own digital boutiques.
Growth & Achievements
- Started as a fashion-only platform and successfully expanded into home goods and electronics
- Raised over $160 million in venture funding
- Achieved a successful IPO in January 2021
- Recently launched innovative features like AI-powered visual search and livestream shopping
- Built a vibrant community of millions of buyers and sellers across the country
Today, under CEO Manish Chandra's leadership, Poshmark continues to innovate in the social commerce space, blending technology with community to create a unique shopping experience. The platform's success story is a testament to how combining social connections with commerce can create a powerful marketplace that resonates with modern consumers.
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