Customer Support Representative

at GlobalSignIn

Customer Support Representative

GlobalSignIn

Company

Home

Customer Support Representative

at GlobalSignIn

Posted by Chaitanya Sakinala

1 - 6 yrs

₹3L - ₹8L / yr

Remote only

Skills

Customer Support

Customer Service

HTML/CSS

jQuery

Javascript

About Company:

Gevme is a Singapore based fast growing leading virtual & hybrid event and engagement platform for building unique experiences. It is used by event professionals worldwide to build, operate and monetise virtual events for some of the biggest brands. The flexibility of the platform provides them with limitless possibilities to turn any virtual event idea into reality. We have already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Singapore Government.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.

Please check out our platform Gevme

We are on the lookout for a Customer Support Representative, who will be the face of our company in terms of making advocates out of our end-users who are using our platform to organise their events.

Location: Remote/Work from Home

What winning in this role looks like:

Strengthen client relationship by being the go-to-person for client challenges relating to the platform
Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status
Train and guide customers with the on-boarding process on Gevme
Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points
Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
Remain positive in challenging scenarios and inspire internal partners to do great work
Assist Professional Services Team with ongoing customer deliverables if assigned
Act as Coordinator for long-term DIY users for specific ad-hoc requirements
Maintain the Support Portal with articles that will help with the client on-boarding process
Post periodic best practices articles to help provide useful tips to our clients and users

You should:

Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs
Excellent communication skills, detail-oriented, and strong understanding of client requests
Possess a can-do attitude who loves to interact with clients both face-to-face as well as online
Have a general understanding of the online space, including Software-as-a-Service (SaaS)
Love to read up on anything online, be it social media, technological trends or the latest marketing techniques.

Requirements:

Diploma/ Degree in IT or equivalent in computer sciences
Strong communication skills, who excel in managing clients face-to-face or online
Past experience in front-facing function such as Account Management, or Customer Support roles
Minimum 1-2 years of experience in Customer Support-related roles
Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
Excellent interpersonal skills with positive outlook
Experience with any other event management and support tools a huge plus point
HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

About Company:

Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.

Please check out our platform Gevme

Location: Remote/Work from Home

What winning in this role looks like:

Strengthen client relationship by being the go-to-person for client challenges relating to the platform
Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status
Train and guide customers with the on-boarding process on Gevme
Acts as the "Voice of the Customer" by providing feedback to the development team on customer pain points
Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve customers' goals
Remain positive in challenging scenarios and inspire internal partners to do great work
Assist Professional Services Team with ongoing customer deliverables if assigned
Act as Coordinator for long-term DIY users for specific ad-hoc requirements
Maintain the Support Portal with articles that will help with the client on-boarding process
Post periodic best practices articles to help provide useful tips to our clients and users

You should:

Have a technical background with knowledge of HTML / CSS / JS / jQuery and ideally Reactjs
Excellent communication skills, detail-oriented, and strong understanding of client requests
Possess a can-do attitude who loves to interact with clients both face-to-face as well as online
Have a general understanding of the online space, including Software-as-a-Service (SaaS)
Love to read up on anything online, be it social media, technological trends or the latest marketing techniques.

Requirements:

Diploma/ Degree in IT or equivalent in computer sciences
Strong communication skills, who excel in managing clients face-to-face or online
Past experience in front-facing function such as Account Management, or Customer Support roles
Minimum 1-2 years of experience in Customer Support-related roles
Independent, highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
Excellent interpersonal skills with positive outlook
Experience with any other event management and support tools a huge plus point
HTML / CSS / JS / jQuery + ideally Reactjs (bonus)

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About GlobalSignIn

Founded :

2012

Type :

Product

Size :

100-500

Stage :

Profitable

About

We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.

We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.

Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.

Adrian Easton

Connect

Chaitanya Sakinala

Connect

Company social profiles

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