Customer Support Representative

Hello ,

Greeting From TOPS Infosolutions!

It was a pleasure to connect with you today to discuss the career opportunity of a Technical Content Writer role at  Tops Infosolutions. 

Company Details: 

Website: https://www.topsinfosolutions.com/

TOPS Infosolutions, an IT Services & Enterprise Solutions Provider, combines Tech Expertise and Business Intelligence to enable Organizations to make the most of their business operations and customers.

As a software development and consulting company, we offer services to enterprises and startups, over 250 clients in more than 20 countries entrust TOPS in diverse industry verticals of software development including real estate, healthcare, retail, hospitality, food & beverages, manufacturing, etc.

Global IT leaders and consumer brands prefer TOPS for its pool of experienced developers, prodigious management, and a strong commitment to quality and deadlines.

Our clients praise us for our agile approach to development, flexible working hours, real-time collaboration, maintenance, and support, and a strong adherence to standard development practices.

Our competitive edge is a result of handling more projects than our competitors and yet meeting our deadlines efficiently while ensuring quality and cost-effectiveness.

Total Exp: 3-5 years 

Job Location: Ahmedabad - WFO 

Job Description: 

Roles / Responsibilities:

• Create high-quality, Research based & engaging content, including Landing Pages, blogs, portfolio, case studies, guest blogging and more.
• Collaborate with the team to develop and execute the content.
• Updating website content as needed
• Create new content to assist marketing campaigns
• Work closely with marketing team members
• Optimize content using SEO best practices
• Conducting simple keyword research and use SEO guidelines to increase web traffic
• Present drafts and final deliverables to the internal team, and founders as needed, and participate in brainstorming sessions from time-to-time
• Revise copy based on feedback/direction
• Be willing to suggest creative ways to showcase our products to a distinct set of users and customers worldwide
• Ensure brand image and message is being maintained across all company communication

Requirements: 

• Exceptional proficiency in written and verbal English communication is essential.
• Proven Strong Written Communication Skills
• Minimum 3+ years Experience in Technical writing (with work samples)
• Knowledge of IT industry and jargons is desirable
• Familiarity with content management systems

Regards,

About the Role

We’re building a centralized sales engine in Bangalore to drive outbound pipeline for a fast-growing SaaS product, Tivazo. We’re looking for a sales team lead who has done this before, built a small SDR/BDR team from scratch, run structured outbound into US, UK, and other English-speaking markets, and knows how to deliver results with high ownership.

What You’ll Do

• Lead, coach, and manage a team of 2 to 4 SDRs/BDRs targeting SMB and mid-market accounts in the US, UK, Canada, and Australia
• Own daily standups, outreach targets, pipeline hygiene, and performance reporting
• Execute and improve multi-channel outbound across cold email, LinkedIn, and cold calling
• Work closely with founders and product teams to deeply understand Tivazo’s ICP, value proposition, and objection handling
• Build and refine outbound playbooks, including sequences, scripts, and qualification frameworks such as BANT or MEDDIC-lite
• Manage lead lists using Apollo, run email sequences via Instantly or Smartlead, and support LinkedIn outreach through tools like HeyReach
• Report weekly pipeline metrics to founders with honest analysis and clear next steps
• Hire and onboard additional SDR/BDR profiles as the team scales

What We’re Looking For

• 4+ years of B2B SaaS sales experience, with at least 1 to 2 years in a team lead or senior SDR/BDR role
• Proven track record running outbound campaigns into US, UK, or Australian markets
• Strong command of English, both written and spoken, with client-facing quality
• Hands-on experience with tools like Apollo, HubSpot, Instantly, Smartlead, or similar outbound tools
• High ownership mindset, you care about revenue and pipeline quality, not just activity volume
• Comfortable working in a fast-moving startup with limited process and high autonomy
• Experience in workforce productivity, HR tech, employee monitoring, time tracking, payroll-adjacent tools, or remote team software is a strong plus

Compensation

• Competitive fixed salary, discussed during the interview process
• Performance bonus tied directly to revenue generated, when deals close and revenue lands, you share in the outcome
• Clear progression path as the team scales

Why Join

• First leadership hire, you help shape the outbound culture, not just execute it
• Work directly with founders and senior leadership in Bangalore
• Sell a product with clear value for modern teams managing productivity, time tracking, and team performance
• Coworking base in HSR Layout with a team that moves fast and values ownership

Role & Responsibilities

We are looking for a hands-on Camunda Developer with strong experience in workflow orchestration and backend development. The ideal candidate should be able to design, build, and optimize end-to-end business processes using Camunda (preferably Camunda 8) and work closely with engineering and business teams to implement scalable and resilient workflows.

Key Responsibilities:

• Translate business requirements into BPMN workflows using Camunda (preferably Camunda 8)
• Design and implement end-to-end process orchestration across systems
• Build and manage service integrations (REST APIs, event-driven systems)
• Develop and maintain Zeebe workers / microservices (Python)
• Collaborate with stakeholders to refine workflows and handle edge cases
• Implement error handling, retries, and compensation mechanisms
• Analyse and improve workflows for scalability, reliability, and performance
• Ensure data consistency and idempotent process execution
• Work with cross-functional teams including data and analytics for process observability

Ideal Candidate

• Strong Senior Camunda Developer / Workflow Orchestration Engineer Profiles
• Mandatory (Experience 1) – Must have 4+years of hands-on experience in backend development and workflow systems, demonstrable through production-grade work on business process automation or backend service development.
• Mandatory (Experience 2) – Must have strong hands-on experience with Camunda and BPMN 2.0, including designing, building, and deploying end-to-end business process workflows in production.
• Mandatory (Experience 3) – Must have hands-on experience with Zeebe workers and the Camunda 8 stack, built and maintained as part of real orchestration systems.
• Mandatory (Experience 4) – Must have strong production-level coding skills in Python, used for building and maintaining Zeebe workers and microservices.
• Mandatory (Experience 5) – Must have experience designing and working within microservices architecture and distributed systems, with clear understanding of service decomposition, inter-service communication, and distributed system failure modes.
• Mandatory (Experience 6) – Must have hands-on experience building and consuming REST APIs and working with event-driven systems (message brokers, pub/sub, event streams).
• Mandatory (Skills) – Must have strong debugging and problem-solving skills in production workflow environments, with specific examples of resolving complex issues such as stuck processes, race conditions, or data inconsistency bugs.
• Preferred (Experience 1) – Exposure to cloud platforms (AWS / GCP / Azure) and experience with data platforms (e.g., Snowflake).
• Preferred (Experience 2) – Understanding of finance-related workflows (billing, reconciliation, etc.).

Key Responsibilities

Content Creation: Develop engaging, brand-aligned copy for video scripts, social media posts, images, and advertising campaigns.

Collaborative Workflow: Act as a pivotal liaison between the account management and graphic design teams, ensuring messaging and visual content are harmoniously integrated.

Quality Assurance: Review and refine content to ensure it meets our high standards for clarity, grammar, and brand consistency.

Creative Input: Provide insightful creative direction and references to guide the visual and textual aspects of our content, keeping abreast of the latest social media trends.

Essential Skills

Exceptional English Proficiency: Outstanding writing, editing, and proofreading skills, adaptable to various tones and styles for different audiences and platforms.

Social Media Expertise: In-depth knowledge of major social media platforms, with a talent for leveraging trends and engaging diverse audiences.

Efficient Multitasking: Proven ability to manage multiple projects simultaneously, prioritizing tasks to meet deadlines without compromising quality.

Strong Collaboration: Excellent coordination and communication abilities, essential for working closely with account managers and graphic designers to ensure a unified approach to content creation.

Innovative Thinking: A knack for creative problem-solving, generating fresh ideas, and overcoming challenges in content creation.

We are looking for Android Developer for one of the leading RealTech startup in Pune.

Role - Android Developer (Kotlin)

Experience - 2+ years

Location - Pune

About the Company :-

A leading realtech company based in Pune looking to hire below position in their existing Android team

Job Description :-

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Responsibilities :-

Translate designs and wireframes into high quality code. 

Design, build, and maintain high performance, reusable, and reliable code

Ensure the best possible performance, quality, and responsiveness of the application

Identify and correct bottlenecks and fix bugs

Help maintain code quality, organization, and automatization

Continuously discover, evaluate, and implement new technologies to maximise development efficiency.

Requirements

Skills -

2 to 5 years of Kotlin experience is a must have.

Should have knowledge of working on Social Media apps.

Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

Familiarity with RESTful APIs to connect Android applications to back-end services

Strong knowledge of Android UI design principles, patterns, and best practices

Experience with offline storage, threading, and performance tuning

Ability to design applications around natural user interfaces, such as "touch"

Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

Knowledge of the open-source Android ecosystem and the libraries available for common tasks

Ability to understand business requirements and translate them into technical requirements

Familiarity with cloud message APIs and push notification

A knack for benchmarking and optimisation

Understanding of Google's Android design principles and interface guidelines

Proficient understanding of code versioning tools, such as Git

Familiarity with continuous integration

 3-5 years of experience in DevOps, systems administration, or software engineering roles.

 B. Tech. in computer science or related field from top tier engineering colleges.

 Strong technical skills in software development, systems administration, and cloud infrastructure management.

 Experience with infrastructure-as-code tools such as Terra form or Cloud Formation.

 Experience with containerization technologies such as Dockers and Kubernetes.

 Experience with cloud providers such as AWS or Azure.

 Experience with scripting languages such as Bash or Python.

 Strong problem-solving and analytical skills.

 Strong communication and collaboration skills

What you will do

• Develop high-quality software based on the technical design provided by team lead
• Adherence with software development processes. Demonstrate problem solving skills, and attention to quality and detail
• Perform code reviews and unit testing, validation, and verification testing of program modules
• Develop well managed, high quality, scalable and reusable code using .NET components, web service API’s, database procedures, JavaScript, etc.
• Build automation pipeline (CI/CD) through appropriate tools and scripting
• Debug code, solve incidents and defects. Document unit test plans.
• Adhere toOWASP security standards while coding and regulatory requirements

Who you are

• Experienced Software Developer with 1 to 3 years of total IT experience.
• At least 2 years of development experience with Microsoft technology stack (.Net)
• Good knowledge of software development, agile methodologies, and the following technologies:

C#, http://asp.net/">ASP.NET Core, Web API, HTML/CSS, MVC, WCF, JavaScript, Oracle/SQL Server,AngularJS/ReactJS, Apache Kafka, Mule ESB, Apache Spark, PowerBI, Azure DevOps

• Experience developing highly responsive web and mobile applications (UI/UX) using HTML5/CSS3, W3.CSS, Bootstrap, JavaScript, XML, Xamarin, etc.
• Familiarity with various operating systems (Linux, Mac OS, Windows)
• Hands-on experience in software development and agile methodologies
• Proficiency in relational databases like SQL Server and Oracle. Knowledge of cloud technologies (AWS, Azure, Google cloud), container and virtualization will be a big plus.
• Familiarity with Continuous integration (Azure DevOps/Jenkins/Hudson) and version control (GitHub, SVN). Knowledge of modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
• Experience creating secure RESTful web services in XML and JSON

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end  users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support

What can fetch you brownie points?

• Hands  on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of Java Script ecosystem
• Hands  on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.