smallcase
https://smallcase.comAbout
- Investing is important - why let inflation eat into your earnings when you can invest in the faster growing equity markets?
- India's economy is just beginning to snowball - good times to invest your money. Even better times to launch an awesome product :)
- Exposure to challenging problems in a greenfield sector, that has seen very little technology intervention
- Chance to own and build products from scratch that millions of Indians will use daily to invest and grow their money
Company video
Photos
.png&w=3840&q=75)
Company social profiles
Jobs at smallcase
About the team & role
As a Customer Support Associate, you will be the first point of contact for customers, ensuring timely and effective resolution of inquiries, issues, and requests. Your role is critical in delivering a seamless support experience, maintaining customer satisfaction, and building strong relationships. You will utilize problem-solving skills, empathy, and product knowledge to provide solutions that enhance customer engagement and loyalty.
What You’ll Be Doing
• Resolve customer queries on using the product with the help of relevant FAQs, video demos and blog posts across channels
• Work in coordination with the support teams of our partners to ensure quick resolutions
• Document any feedback received from the customers for review by the product team at a later stage
• Label the queries we receive from customers under different tags to understand what drives support traffic
• Identify and resolve pain points for end-users in coordination with the rest of the Customer Experience team.
• Track relevant support metrics and prepare reports for the purpose of quality assessment
What We Look for in You
• Ideally someone with 1-5 years of proven work experience as a Customer Support Associate or a similar role
•A natural communicator- You can communicate your thoughts effortlessly. No matter how complex the matter is, you are able to express it in simple terms.
• A team player- You always put the team's goals ahead of your personal ones in working towards a common goal.
• Empathetic- You’re a good listener who can put yourself in other people’s shoes. People who interact with you should feel assured that the smallcase team is always here to help.
• Proactive- You’re ready to take on whatever comes your way and don’t stop until you arrive at the best solution. You want nothing short of a brilliant experience for the end users.
• A drive to learn- You’re always intrigued by learning something new and don't shy away from stepping out of your comfort zone.
Nice to-haves:
• Prior experience in customer support
• Familiarity with stock markets & investment products is a huge plus
• Prior experience at a growth-stage FinTech company
About smallcase
At smallcase, we are changing how India invests. smallcase is a leading provider of investment products & platforms to over 10 million Indians. We're a young, driven team of 250+ headquartered in Bangalore. smallcase was founded in July 2015 by three IIT Kharagpur graduates, Vasanth Kamath, Anugrah Shrivastava and Rohan Gupta.
smallcase has been focused on offering innovative investing experiences & technology. Our platforms are used by over 300 of India's largest financial brands and most respected institutions. We are backed by world-class investors including top-tier funds, institutions and operators from the capital markets space who believe in our mission of enabling better financial futures for every Indian.
Life at smallcase
We are not just building a business, we are making a long-lasting impact both in the wealth & assets landscape with our unique technology & expanding ecosystem. Over the last 9 years, our team, products, and platforms have grown and so have our ambitions.
Innovation remains at the heart of what we do. Our other core values are transparency, integrity & long-term thinking. Our key asset has always been our people, and we empower individuals to build and do some of the best work in their lifetimes at smallcase. Flexibility, ownership and constant feedback loops are some of the ways we keep evolving the working environment.
Similar companies
About the company
To hire better and faster, companies need rich candidate data, smart software and sound human judgement.
Cutshort is using AI to combine all these 3 to offer a 10x talent sourcing solution that is faster, better and cheaper.
We have 3 AI-powered offerings
- Hire using our AI platform: Affordable annual subscriptions
- Get only sourcing: 3.5% of annual CTC when you hire
- Get full recruiting: 6.99% of annual CTC when you hire
Customers such as Fractal, Sprinto, Shiprocket, Highlevel, ThoughtWorks, Deepintent have built strong engineering teams with Cutshort.
Jobs
1
About the company
Virtana’s AI-powered platform delivers the deepest hybrid infrastructure observability, empowering you to optimize performance, reduce costs, and mitigate risks.
Founded in 2008, more than 150 Global 2000 enterprise customers such as AstraZeneca, Dell, Apple, Geico, Costco, Nasdaq, and Boeing, have long valued Virtana's software solutions. With advanced AI-powered capabilities, Virtana helps IT teams proactively address issues, streamline operations, and transform infrastructure into strategic assets in today's rapidly evolving digital landscape.
In 2023 Virtana Corp. was named:
- Top 20 Coolest Cloud Monitoring Companies (Cloud 100) by CRN.
- Best Place to Work in the Bay Area by Comparably.
- In eight Gartner® reports for innovation in Infrastructure Monitoring and Artificial Intelligence for IT Operations (AIOps).
💰 Funding details
In the most recent funding round, Virtana raised $73 million in Series C funding in January 2022, led by Atalaya Capital Management and Elm Park Capital Management, among others. Virtana has raised a total of $192.42 million so far!
Jobs
6
About the company
We are Proximity - a global team of coders, designers, product managers, geeks and experts. We solve hard, long-term engineering problems and build cutting edge tech products.
About us
Born in 2019, Proximity Works is a global, fully distributed tech firm headquartered in San Francisco - with hubs across Mumbai, Dubai, Toronto, Stockholm, and Bengaluru. We’re in the business of solving high-stakes engineering challenges with AI-powered solutions tailored for industries like sports, media & entertainment, fintech, and enterprise platforms. From real-time game analytics and ticketing workflows to creative content generation, we help build software that serves millions every day.
About the Founders
At the helm is Hardik Jagda, CEO - a technologist with a startup DNA who brings clarity to complexity and a passion for building delightful experiences.
Milestones & Impact
- Trusted by some of the world’s biggest players - from major media & entertainment giants to one of the world’s largest cricket websites and the second-largest stock exchange in the world.
- Delivered game-changing tech: slashing content creation by 90%, doubling performance metrics for NASDAQ clients, and accelerating speed/performance wins for platforms like Dream11.
Culture & Why It Matters
- Fully distributed and flexible: work 100% remotely, design your own schedule, build habits that work for you and not the other way around.
- People-first culture: Community events, “Proxonaut battles,” monthly off-sites, and a liberal referral policy keep us connected even when we’re apart.
- High-trust environment: autonomy is encouraged. You’re empowered to act, learn fast, and iterate boldly. We know great work comes when talented people have space to think and create.
Jobs
7
About the company
We are a fast growing virtual & hybrid events and engagement platform. Gevme has already powered hundreds of thousands of events around the world for clients like Facebook, Netflix, Starbucks, Forbes, MasterCard, Citibank, Google, Singapore Government etc.
We are a SAAS product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow.
Join us if you want to become part of a vibrant and fast moving product company that's on a mission to connect people around the world through events.
Jobs
6
About the company
Deep Tech Startup Focusing on Autonomy and Intelligence for Unmanned Systems. Guidance and Navigation, AI-ML, Computer Vision, Information Fusion, LLMs, Generative AI, Remote Sensing
Jobs
1
About the company
Jobs
14
About the company
Jobs
272
About the company
Clink is reimagining restaurant growth — no commissions, no food bloggers, just AI-powered loyalty and real customer influence.
Our platform helps restaurants turn diners into repeat customers and brand advocates using smart rewards and Instagram-powered virality. With every visit, customers earn personalized rewards and post about their experience on instagram driving organic traffic, not paid ads.
If you're excited by AI, social growth, and building the future of hospitality tech — Clink is the place to be.
Jobs
4
