Customer Care Executive

Mandatory : Excellent in communications  

Job Description:

 The HR Operations plays a pivotal role in ensuring the smooth and efficient functioning of the human resources department. This position involves managing various HR processes to support the organization's workforce.  

 Job Details:  

● Taking care of onboarding/Exit, Induction, documentation etc. for successful joining of candidates at client’s place of various letters to the candidates on behalf of clients such as Offer Letters, Appointment Letters & ID Cards etc.  

● Coordination with clients for attendance & leave records.  

● Interact & maintain excellent relationships with our client’s employees by ensuring proactive solutions & support for all their HR related queries 

 ● Coordinate with internal departments for any kind of support required for servicing the client successfully  

● Good to have experience of payroll processing and compliances like PF, ESIC, PT, LWF etc.  

● Must have excellent verbal & written comm. Skills

Qualifications:  

* Bachelor's degree in Human Resources, Business Administration, or a related field.  

* Proven experience in HR operations or a similar role. • Familiarity with HRIS and other HR software.

 • Strong organizational and communication skills. • Payroll Experience is mandatory. 

 • Attention to detail and a commitment to maintaining confidentiality. • Ability to multitask and prioritize in a fast-paced environment. Must be from Staffing industry ONLY

• Write high-quality blog posts, articles, website copy, social media posts, and marketing materials.
• Conduct thorough research on industry-related topics to produce accurate and original content.
• Optimize content for SEO, including keyword research and implementation.
• Collaborate with marketing, design, and product teams to ensure content alignment with brand voice and goals.
• Edit and proofread content to maintain high standards of quality.
• Stay updated with industry trends and content marketing best practices.

Role & responsibilities

• Develop a customer sales pipeline and build new customer relationships
• Work with existing customers to grow the business and find new avenues for new product and business development
• Visit customers to learn about their ingredient needs and offer products from our large product portfolio
• Conduct market research and build networks to find new customer opportunities
• Follow customer requests, sampling and new project development
• Represent the company in Business fairs, conferences, tradeshows

Preferred candidate profile

• Bachelors in Commerce / B.Tech
• 2+ years of B2B sales experience (chemicals, fragrances, flavours, cosmetics, ingredients preferred)
• Proven success in customer acquisition & relationship management
• Customer-centric attitude with strong communication & positive spirit
• Organized, self-driven, able to work independently in fast-paced environments
• Proficient in computers & CRM tools
• Willingness for regular pan-India travel to meet key customers
• Strong interest/knowledge in fragrances, flavours & chemicals
• Innovative mindset with curiosity and big-picture thinking

Location:

• Mumbai, India (Mumbai Office)
• Bangalore office (Bangalore Office)
• Delhi (Work from Home / Remote)

Structured bonus offered in addition to fixed salary

Position requires regular travel within the assigned city/region and neighboring areas

We are looking for a dynamic and skilled Business Analyst Trainer with 2 to 5 years of hands-on industry and/or teaching experience. The ideal candidate should be able to simplify complex data concepts, mentor aspiring professionals, and deliver effective training programs in Business Analyst, Power BI, Tableau, Machine learning

• Experience in full-cycle recruiting
• Proficiency in recruitment software and social media recruiting techniques
• Proven ability to identify and attract top talent
• Strong communication and interpersonal skills
• Ability to build and maintain strong relationships with candidates and hiring managers
• Knowledge of labor laws and regulations
• Bachelor's degree in Human Resources, Business Administration, or related field
• Experience in the travel or hospitality industry is a plus
• Professional certification in HR or recruiting is a plus
• Proven experience of 1-2 years
• Immediate joiner from the location of Noida and Delhi NCR only.

• Provide L1 support including desktops, laptops and printers and other IT related accessories
• Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
• Raise ticket within supplied ticketing system and update and close with end user confirmation
• Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
• Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
• Install, configure and troubleshoot various PC Hardware Components
• Configure and troubleshoot of LAN and Wi-Fi setup
• Install and troubleshoot Printer, Scanner and Projector

About you:

• 1-2 years of experience as a Desktop Engineer from any industry

• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware

• Strong experience in Anti-Virus software installation and Management

• Good experience in configuration and troubleshooting of Network Devices

• Basic knowledge of Server administration and Server hardware

• Good working knowledge on MS-Office

• Good communication and problem-solving skill

• Any bachelor’s degree with IT background would be a plus

• Experience in developing enterprise grade Android Mobile Apps, NDK, and SDKs.
• Experience in Rest i.e SQLite, Faragments, Activities, Intents, Google API’s (FCM, MAP, Analytics, AdMob etc.).
• Experience in apps development with Payment gateway Integration and POS terminal like VeriFone/Ingenico/Pax.
• Experience on client-server application involving web service calling.
• Knowledge of Android Life Cycle and Threading Concepts.
• Knowledge of the general mobile landscape, architectures, trends, and emerging technologies.
• Strong understanding of material design, memory management, files I/O, network protocols, concurrency, multi-threading etc.
• Strong understanding of OOPs fundamentals, Java, Kotlin, JSON, Android 5 and above.
• Knowledge in architecting large solutions using patterns, like MVVM, VIPER.
• Knowledge of different screen sizes,andandroid version classes compatibility.
• Knowledge of Third party libraries like Volly, Retrofit, ButterKnife, Picasso.
• Knowledge of XML, JSON parsing, GPS and Google Maps integration.
• Knowledge of Firebase Services Other Third-party Services.
• Understanding of code versioning tool, like Git.
• Familiarity with deploying Android apps to the Google Play Store and should have published at least five Android app.
• Knowledge of OPENGL.

B. Aims & Goals:

You are required to work with all departments at Pelican to implement, enhance and improve ISMS, GDPR and ISAE 3402 processes. You will also be closely working with external auditor as well as top management for status and reporting.

C. Key Responsibilities:

Your primary responsibilities include:  Assist in audit planning, including the identification of processes for audit review.   Execute internal audit assignments for all locations in India, US, UK and NL. Review the effectiveness of the controls.   Identify and document audit issues and opportunities for improvement.  Prepare the audit report for internal audit assignments and discuss audit findings with senior management.   Monitor and maintain the CAPA program. Assist with follow up corrective actions and oversee timely completion.  Facilitate independent audit engagements on behalf of the company.  Assist to develop and implement process improvements and best practices across the business unit. Review policies and procedures for all areas of the business.  Develop new policies and procedures as directed or required, to improve and to collect and analyse data for review with internal stakeholders.  Take responsibility for the management and execution of internal audit assignments, production of audit reports and management of follow up actions  Involved with working across all areas of the business to ensure that processes are documented and compliant to the company’s requirements.

D. Experience level & Qualification:

a. Experience Level  4 to 5 yrs

b. Educational background  B.E / B.Sc / B.com / Bachelor’s Degree  Holds ISO 27001:2013 Certification

E. Essential Skills:  Should have participated in ISMS (ISO 27001:2013) implementation and certification process.