Job Description for Customer Support (Voice Process)
Job Profile: Voice Process – Customer Support
Location: Work from Home (WFH)
Job Mode: Contract (3 Months)
Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.
Notice Period: Immediate Joiners Preferred
Job Responsibilities:
- Handle inbound and outbound customer queries.
- Communicate effectively in both English and Hindi.
- Provide high-quality customer service, ensuring timely resolution of customer issues.
- Maintain a professional demeanour and document all customer interactions as required.
- Strive to ensure customer satisfaction and efficient complaint management.
- Adhere to company policies, 24/7 shift schedules, and quality standards.
Eligibility Criteria:
- Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
- Minimum 1 year of experience in customer support (voice process).
- Submission of experience letter, relieving letter, and last payslips is mandatory for verification
- Only candidates with relevant customer support experience will be considered.
- Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
- Proficiency in English and Hindi is mandatory.
Technical Arrangements Needed:
- Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
- Stable WiFi connection and USB headset required.
Shubham Vishwakarma
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Full Stack Developer - Averlon