Customer Care Executive

Pay: ₹70,000.00 - ₹90,000.00 per month

Job description:

Name of the College: KGiSL Institute of Technology

College Profile: The main objective of KGiSL Institute of Technology is to provide industry embedded education and to mold the students for leadership in industry, government, and educational institutions; to advance the knowledge base of the engineering professions; and to influence the future directions of engineering education and practice. The ability to connect to the future challenges and deliver industry-ready human resources is a credibility that KGISL Educational Institutions have progressively excelled at. Industry -readiness of its students is what will eventually elevate an institution to star status and its competitiveness in the job market. Choice of such an institution will depend on its proximity to industry, the relevance of its learning programme to real-time industry and the active connect that a student will have with industry professionals.

Job Title: Assistant Professor / Associate Professor

Departments:

● CSE

Qualification:

● ME/M.Tech/Ph.D(Ph.D must for Associate Professor)

Experience:

● Freshers can Apply● Experience - 8-10 Years

Key Responsibilities:

1. Teaching & Learning:

Deliver high-quality lectures and laboratory sessions in core and advanced areas of Computer Science & Engineering.

Prepare lesson plans, teaching materials, and assessment tools as per the approved curriculum.

Adopt innovative teaching methodologies, including ICT-enabled learning and outcome-based education (OBE).

2. Research & Publications:

Conduct independent and collaborative research in areas of specialization.

Publish research papers in peer-reviewed journals and present in reputed conferences.

Eligibility & Qualifications (As per AICTE/UGC Norms):

Educational Qualification: Ph.D. in Computer Science & Engineering or relevant discipline.

Experience: Minimum of 8 years teaching/research/industry experience, with at least 3 years at the level of Assistant Professor.

Research: Minimum of 7 publications in refereed journals as per UGC-CARE list and at least one Ph.D. degree awarded or ongoing under supervision.

Other Requirements:

Good academic record throughout.

Proven ability to attract research funding.

Strong communication and interpersonal skills.

Work Location: [ KGiSL Campus]

Employment Type: Full-time / Permanent

Joining time: immediately

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person

Job Summary:

We are looking for a skilled and detail-oriented C# Developer to join our team. The ideal candidate will be responsible for building and maintaining efficient, reusable, and reliable C# code. You will work closely with cross-functional teams to design and develop applications that meet business needs.

Key Responsibilities:

• Design, develop, test, and maintain applications using C# and the .NET framework.
• Collaborate with product managers, designers, and other developers to define software requirements.
• Write clean, scalable, and well-documented code.
• Develop and maintain APIs and backend services.
• Troubleshoot and debug existing applications.
• Participate in code reviews and contribute to best practices.
• Stay up-to-date with industry trends and emerging technologies.

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a C# developer or in a similar role.
• Strong proficiency in C#, .NET (Framework/Core), and object-oriented programming.
• Experience with ASP.NET MVC/Web API, Entity Framework, LINQ.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript is a plus.
• Experience working with SQL Server or other relational databases.
• Familiarity with version control systems such as Git.
• Strong problem-solving and analytical skills.
• Good communication and teamwork abilities.

Preferred Qualifications:

• Experience with cloud platforms (e.g., Azure or AWS).
• Knowledge of software development methodologies like Agile or Scrum.
• Familiarity with CI/CD pipelines and DevOps practices.
• Experience with microservices architecture.

CommVault Consulting Services helps customers overcome the inherent challenges of independently designing, planning, and building-out new modern data & information management environments.

We have an outstanding career opportunity for a successful Implementation Specialist to be part of our Professional Services team. This team member will be part of our professional services organization and will report directly to the Area Services Manager. This new member will be responsible for delivering solution deployments to our customers throughout the US and Canada. The perfect candidate will bring a positive attitude, efficient time management, innovative ideas, hard work ethic, and deliver quality customer service to our clients.

Job Description

How You Will Make an Impact

• Interface directly with clients to review and discuss deployments, expanding the scale of these projects
• Complete the scope of work as defined by client and sales team
• Validate all CommVault-completed tasks to ensure proper final configuration of the Commvault solution with customer
• Ensure customer satisfaction during implementation
• Assist team members, as needed

What You Need to Be Ready

• 7+ years of data protection experience
• 2+ years of consulting experience
• Experience with disk/tape storage hardware (HDS, Dell/EMC, NetApp, Oracle, Quantum, etc.)
• Cloud storage experience (Azure, AWS, Oracle)
• Proficiency with backup and recovery of Microsoft SQL, Exchange, and SharePoint
• Technical skills in Oracle, SAP, or other database platforms
• Previous Experience with backup software
• CommVault certified
• Bachelor’s degree

TOP 3 SKILLS

Python (Language)

Spark Framework

Spark Streaming

Docker/Jenkins/ Spinakar

AWS

Hive Queries

He/She should be good coder.

Preff: - Airflow

Must have experience: -

Python

Spark framework and streaming

exposure to Machine Learning Lifecycle is mandatory.

Project:

This is searching domain project. Any searching activity which is happening on website this team create the model for the same, they create sorting/scored model for any search. This is done by the data

scientist This team is working more on the streaming side of data, the candidate would work extensively on Spark streaming and there will be a lot of work in Machine Learning.

INTERVIEW INFORMATION

3-4 rounds.

1st round based on data engineering batching experience.

2nd round based on data engineering streaming experience.

3rd round based on ML lifecycle (3rd round can be a techno-functional round based on previous

feedbacks otherwise 4th round will be a functional round if required.

The Role

Provides project leadership to team on small to medium-sized projects in areas such as product development, research, process development and organizational development. Work collaboratively with Project Management Leader to run the projects smoothly and Keeps management and stakeholders informed of schedules, priorities, and problems. Prepares and executes translation projects. Does not typically have management responsibilities such as hiring, performance appraisals, and pay reviews; however, may assist with such decisions and activities.

• Leads project team to ensure that projects are completed on time and according to requirements.
• Continuously monitors progress and risks and promptly acts to resolve issues, escalating if needed.
• Facilitates communication upward and across project teams including project status, risks, justifications for variances.
• Serves as a focal point for other departments on project status or other project information.
• Develops, maintains and communicates Project Plans and executes projects according to the developed plans.
• Performs Internationalization and translation project intakes and coordinates findings with development teams.
• Performs technical translation project preparations, project execution and translation deliveries.
• Assigns project team and/or ensures that the project team assigned has skills and qualifications needed.
• Other duties as assigned.

• Bachelor's degree in business, software engineering or computer science, or equivalent.
• Overall 5 - 7 Years of experience in Project management.
• Required 2-5 years of technical experience in software development and/or software project management and/or translation project management.
• Ability to prioritize projects and activities to ensure completion of projects on time and within budget.
• Good management skills with knowledge of software translation processes and their interdependence.
• Good knowledge of translation processes like technical preparation, translation execution, QA.
• Excellent organizational, analytical, decision making and communications skills.
• Excellent skills in presentation/spreadsheet/collaboration software.  
• Familiar with Project Management tools.
• Excellent English skills, verbal and written. Fluent in at least one other language.

Job Description,

The Product Designer will be responsible for driving design ideation, planning and prioritization of the diverse range of products of Synapsica.

• Drive user research, create detailed user journeys,user behavior and take appropriate design decisions backed by user-behavior and data. Define design strategies by analyzing data models and derive best practices within the team.
• Drive design ideation, planning,  and prioritization of our diverse range of products and features.
• Work closely in a small and agile team to iteratively improve user experience
• Take new features from ideation to prototyping, user testing and production.
• Strategize, develop, and extend the visual design systems and pattern libraries by coming up with new and innovative solutions which suit the Synapsica brand.
• Brainstorm and create new directions that Synapsica can take in our quest to enable radiologists with AI-powered workflow solutions.
• Help the team in raising the bar, resolving blockers, prioritizing and breaking down complex projects into simpler tasks.

• 3 to 5 years of experience in designing digital products
• Have designed user interfaces for mobile and web platforms in the past.
• Fluency in Figma and prototyping tools
• A good understanding of Frontend principles to guide the team from an engineering point of view.

SKILLS

• UI, UX and product thinking skills
• Bring a unique perspective and fresh ideas to the problem and not just translate requirements to designs
• Keen in applying user research, user-needs validation and usability evaluation

• Attention to detail and the drive to defend user centric design
• Keen on understanding short and long-term goals of the product and business.
• Understanding of behavioral analytics and thus go by data-driven decisions.
• Ability to collaborate with cross-functional teams to define, design and ship new features.
• Good communication and presentation skills and the ability to clearly articulate design decisions to the team and leadership.

• Graduate degree with a strong academic performance from a top tier university
• You can think in terms of the big picture but deliver on the details
• You have an instinct for great product design and are an advocate for new features with qualitative and quantitative reasoning
• You do whatever it takes to make your product and team successful, whether that means writing a testing plan, analyzing large data sets, or hunting down the root cause of a user’s frustration
• You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
• You communicate with empathy, precision, and clarity
• You are technical enough to ask engineers good questions about architecture and product decisions alike
• Beyond just shipping new products, you obsess about continuous product improvement
• While we generally value attitude over skills, we expect that you’ve spent at least five years in a fast-paced product management role

What you will be doing:

• Grow an efficient, collaborative team of data scientists, data engineers, and BI developers by hiring, coaching, mentoring, and sharing feedback that preserves company culture and values
• Prioritize work for your team, making rational tradeoffs on priorities based on business constraints, ensuring on-time deliverables and high-quality solutions
• Working with our Engineering teams to improve and advance our development practices based on a data-driven and analytical approach
• Collaborate and maintain a high level of interaction and cooperation with technical and non-technical stakeholders across Gelato
• Partner closely with our product team and stakeholders to improve planning and prioritization
• Drive the analytics and data science roadmap in Gelato
• Work in European time zones
• Who you are

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

General Skills

• Proven customer support experience

• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Attempt to persuade customer to reconsider cancellation
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with customer service manager to ensure proper customer service is being delivered
• Close out or open call records
• Compile reports on overall customer satisfaction
• Handle changes in policies or renewals