Customer Care Executive

Role & Responsibilities

Vendor Management & Negotiation: Manage vendor relationships, negotiate local rates to meet cost-per-unit targets, and ensure timely delivery of products.

Inventory Monitoring: Track stock levels, share daily reports on low inventory, and ensure minimum order quantities (MOQ) are met.

Purchase Order Coordination: Map/unmap products, raise POs with desired vendors, and monitor negative margins at product level.

Cross-functional Collaboration: Meet regularly with the Business Operations and Growth teams to align on stock availability, sales plans, and product launches.

Payment & Delivery Follow-up: Coordinate with Finance on vendor payments to avoid delays, and ensure smooth vehicle offloading at Distribution Centers (DC).

Vendor Sourcing: Identify and onboard alternate vendors to maintain product availability and address supply gaps.

Stock Management: Monitor put-away status of inventory, manage slow-moving stock, and support sales strategies for excess inventory.

Reporting & Analysis: Provide regular performance updates, including benchmarking new products, sales plans, and launch strategies.

About Company:

Gevme is a leading technology company that provides comprehensive omnichannel event management solutions. Utilizing advanced technology and artificial intelligence, Gevme enhances both the delegate and organizer experience by optimizing participant engagement, operational efficiency, and return on investment for every event. Our integrable suite of solutions includes registration, onsite check-in and printing, event websites, mobile app, business matching, exhibitor solutions as well as our AI-first suite of solutions consisting of Spark – productivity tool for event professionals, EventGPT – AI-powered concierge for the attendee, and Snapsight - real-time multilingual content insights tool. Gevme’s innovative tools are designed to meet the diverse needs of today's dynamic event environments, making it easier for event professionals to strategize, manage teams and deliver successful experiences.

We are a product company with a strong engineering and family culture; we are always looking for new ways to enhance the event experience and empower efficient event management. We’re on a mission to groom the next generation of event technology thought leaders as we grow. 

Join us if you want to become part of a vibrant and fast-moving product company that's on a mission to connect people around the world through events.

Do check out our platform:http://www.gevme.com/.

Location: Remote/Work from Home 

Overview

We are looking for a Marketing Manager to join our team. The ideal candidate is a marketing generalist with experience in the B2B space. You will be responsible for generating inbound leads through content marketing and event marketing campaigns. You will also be generating awareness for Gevme through PR activities and partnerships. 

Join us if you want to become part of a vibrant and fast moving ​product company ​that's on a mission to connect people around the world through events.

Responsibilities:

• Develop and execute a comprehensive marketing strategy that aligns with the company's objectives, including both short-term and long-term goals.
• Own end-to-end campaign execution. You’ll build, execute and scale marketing campaigns from concept to completion.
• Plan, coordinate, and promote our own events, ensuring they are highly successful and deliver exceptional experiences for our clients.
• Work with sales to develop regional programs and integrated campaigns to help achieve lead targets and revenue goals.
• Drive digital marketing efforts, including SEO, content marketing, email marketing, social media, and online advertising.
• Drive awareness for the brand by running PR activities, sourcing speaking opportunities and developing key partnerships.
• Develop our content strategy by generating new ideas for content and events with industry leaders, our customers, and our team.
• Set up and manage marketing analytics to report on campaign’s performance.
• Work closely with cross-functional teams, including Sales, Product Development, and Customer Support, to align marketing efforts with company objectives.

Requirements

• 4+ years of experience in B2B marketing
• Bachelor's degree in Marketing, Business, or a related field. MBA or advanced degree is a plus.
• Experience managing a marketing team 
• Strong project management skills and the ability to prioritize and meet deadlines
• Proven experience working with sales teams and supporting programs to drive awareness and sales
• Proficiency in reporting on campaigns and utilizing data to gauge effectiveness of content. Experience with marketing automation tools and CRMs
• Excellent communication skills
• Basic-intermediate knowledge of SEO
• Proficiency in data analysis and metrics-driven marketing
• Ability to travel and participate in events as required
• Interest in the event industry is a plus

Responsibilities:

• Work with development teams and product managers to ideate software solutions.
• Design client-side and server-side architecture.
• Build the front end of applications through appealing visual design.
• Develop and manage well-functioning databases and applications.
• Write effective APIs.
• Test software to ensure responsiveness and efficiency.
• Troubleshoot, debug, and upgrade software.
• Create security and data protection settings.
• Build features and applications with a mobile responsive design.
• Write technical documentation.

Requirements:

• 6 years of proven experience as a Full Stack Developer or similar role.
• Experience working with service-oriented architectures and web-based solutions.
• Familiarity with common stacks.
• Knowledge of multiple front-end languages and libraries (e. g. HTML/ CSS, JavaScript, XML, jQuery).
• Knowledge of multiple back-end languages (e. g. C#, Java, Python) and JavaScript frameworks (e. g. Angular, React, Node.js ).
• Familiarity with databases (e. g. MySQL, MongoDB), web servers (e. g. Apache), and UI/UX design.
• Experience working on Agile processes (Scrum, Kanban).
• Experience working on AWS technologies.
• Excellent communication and teamwork skills.
• Great attention to detail.
• Organizational skills.
• An analytical mind.
• Degree in B. tech/BE.
• Candidates Should have scored 60% and above in their graduation.

Responsibilities:

• Design, develop, and test UI for customer-facing websites;
• Ensure and drive the success of AEM enterprise-level integration and development efforts affecting upstream and downstream legacy systems;
• Ownership and accountability for delivering quality outcomes that balance technical, business and operational goals;
• Build reusable code and libraries for future use;
• Accurately translate user and business needs into functional front-end code;
• Delivery of the test preparation and execution on a day to day basis, including execution and defects reporting;
• Develop/deploy custom OSGI bundles;
• Examine existing and proposed applications. Evaluate, gather and document user requirements;
• Monitoring and management of the execution of the test cases including reporting;
• Design, develop, and implement data driven software solutions, mission critical data centric systems that are efficient, scalable, and supportable;
• Defining environment and resource requirements and managing their use on a day to day basis for that release.

Requirements:

• Competitive compensation (fair salary, bonus plans + equity);
• Tuition reimbursement;
• Experience with products in the Adobe Suite such as Audience Manager, Test and Target, Campaign Manager, Analytics, and others;
• Be well-versed with AEM workflows setup and maintenance as well as User and Group Management;
• Solid skills in HTML5 and CSS3;
• Working knowledge in AEM 6.1 or above;
• Experience in Maven, SVN, MySql5.6;
• Experience collaborating with various stakeholders;
• Experience in front end technologies like JavaScript (MVC frameworks), HTML5, CSS3, iOS, Android;
• In-depth knowledge of OSGI, Apache Sling, HTL and JCR;
• Knowledge of Agile Development Methodologies;
• Ability to understand and integrate with HTML/JS/CSS built by front end developers;
• Experience in – Spring MVC, J2EE, Hibernate;
• Bachelor’s or Master’s Degree in Computer Science, Engineering, Physics, Math, or related work experience;
• Worked with agile development processes using JIRA and Workfront.

• Experience building applications using NodeJS and frameworks such as Express.
• Thorough understanding of React.js and NodeJS including its core principles.
• Ability to understand business requirements and translate them into technical requirements.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Strong experience with MongoDB, Postgres
• Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM
• Familiarity with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router
• Good understanding of HTML5 and CSS3, and Sass 
• Understanding of server-side rendering and its benefits and use cases

1. Asp.Net Core 
2. Microservices
3. An added advantage to a candidate who has familiarity with PostgreSQL / MySQL

• Design, build and maintain software applications.
• Write well-designed, testable, efficient code by using best software development practices.

Experience with developing native Applications for Android and iOS using Xcode, Objective C, Cocoa , iPhone SDK ,Android Studio and Android SDK.

- Hands on Experience with any mobile hybrid framework.

- Independently drive the design and development of mobile application project.

- Conceptualize and design Mobile applications based on need.

- Should have knowledge of Java, Objective C, Swift, GPS, SQLlite, Xcode IDE, iPhone UIKit framework.

- The coder should be well versed with using web services, Interface, Builder & Debugging tools, Google map kits, multitasking.

- Candidate must have independently designed and developed mobile applications

- Knowledge on App publishing process to Stores

- Familiarity with Push notifications, Payment Gateway Integrations, In-app purchases

- Proficient with API request and JSON Handling

- Expert and proficient in clean code best practices.

- Strong analytical and troubleshooting skills.

- Design and build advanced applications for the mobile platform

- Collaborate with cross-functional teams to define, design, and ship new features.

- Unit-test code for robustness, including edge cases, usability, and general reliability.

- Work on bug fixing and improving application performance.

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.