
Job Description for Customer Support (Voice Process)
Job Profile: Voice Process – Customer Support
Location: Work from Home (WFH)
Job Mode: Contract (3 Months)
Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.
Notice Period: Immediate Joiners Preferred
Job Responsibilities:
- Handle inbound and outbound customer queries.
- Communicate effectively in both English and Hindi.
- Provide high-quality customer service, ensuring timely resolution of customer issues.
- Maintain a professional demeanour and document all customer interactions as required.
- Strive to ensure customer satisfaction and efficient complaint management.
- Adhere to company policies, 24/7 shift schedules, and quality standards.
Eligibility Criteria:
- Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
- Minimum 1 year of experience in customer support (voice process).
- Submission of experience letter, relieving letter, and last payslips is mandatory for verification
- Only candidates with relevant customer support experience will be considered.
- Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
- Proficiency in English and Hindi is mandatory.
Technical Arrangements Needed:
- Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
- Stable WiFi connection and USB headset required.

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WHAT YOU WILL DO:
● Interact with prospects via channels such as telephone, email and social media with a high attention to detail
● Researching companies, identify key players, generate interest and develop accounts to stimulate opportunities
● Transform leads into qualified opportunities by partnering with marketing and sales to create and execute on program and outbound lead generation campaigns
● Track all relevant qualification and lead management activity using Salesforce Report on lead qualification(s) and call activity
● Have thorough knowledge of COMPANY product and offerings to effectively communicate value propositions, handle objections and competitive questions
● Be informed about the B2B Data and Sales Intelligence industry Consistently achieve qualifies opportunity quotas to ensure territory revenue objectives
● Collaborate and communicate with the marketing team
REQUIRED SKILLS & QUALIFICATIONS:
● 8+ years of proven excellence in business development, inside sales and/or software sales in which the activity of Appointment Setting is must.
● Experience in B2B sales is preferred but not required Experience using Salesforce or comparable CRM strongly desired
● Experience using Outreach, strong plus
● Strong understanding of SDR and lead development best practices and procedures
● Proven ability to perform successfully given low oversight and limited process 100% reliable and detail-oriented
● Strong consultative selling skills
● Positive can-do attitude and tireless work ethic
● Driven and self-sufficient Adaptable to the startup environment with the hustle attitude, dynamic/diverse environment, potential for broadened responsibilities and, of course, work hard play hard attitude
PREFERRED SKILLS & QUALIFICATIONS:
● A Bachelor Degree in any field from a recognized University
● Experience with LinkedIn Sales Navigator, Hubspot, SalesForce, Outreach etc
REPORTING: This position will report to Director- Inside Sales
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India)
SHIFT TIMINGS:
● 5.30 pm to 2.30 am IST (8.00 am to 5.00 pm US-EST)
● 6.30 pm to 3.30 am IST (9.00 am to 6.00 pm US-EST)


Technical Proficiency :
Must have :
- Strong development experience in Python in the environment of Unix/Linux/Ubuntu
- Strong practical knowledge of Python and its libraries.
- Current working experience with cloud deployment of AWS/Azure/GCP, Microservice architecture, and Docker in Python.
- Good knowledge of CI/CD and DevOps practices
- Good Experience of Python with Django/ Scrapy/ Flask frameworks.
- Good Experience in Jupyter/ Docker/ Elastic Search, etc.
- Solid understanding of software development principles and best practices.
- Strong analytical thinking and problem-solving skills.
- Proven ability to drive large-scale projects with a deep understanding of Agile SDLC, high collaboration, and leadership.
Good to have :
- Expected to have migration experience from one version to the other, as this project is about migration to the latest version.
- Preferred if had an OpenEdx platform experience or any LMS platform.
Responsibilities and Duties
- To Lead and execute the whole of the procurement function or in parts for Commercial Interiors category as per company norms
- Responsible for purchase decisions that impact cost of purchase, quality of purchase and timeliness of delivery etc of the purchase in relation to commercial interiors
- Implement Industry best practices for Purchase / Procurement by implementing Processes including automation of purchase processes, creating and revising existing procedures and formats used for purchase, updating the database and enhancing vendor connect
- To ensure internal customer delight by timely processing of quotes received from the site / vendors, evaluation of vendors in the line of priority for cost/quality/delivery/process compliance etc, management of payment cycles, inventory management and implementing effective mechanisms in purchase management
- Managing team of procurement executives or offices and freshers wherever applicable to deliver the team objectives by managing team interactions effectively and in collaborative manner . Equally so to manage individual contributor role in procurement function
- Responsible for periodic purchase related MIS and relevant daily, weekly and monthly reports to the management
- 15+ years of Experience in OFSAA Financial Solution Data Foundation and OFSAA Regulatory reporting solutions
- Expert in enterprise solution architecture and design
- Strong understanding in the OFSAA Data Model, Dimension Management and Enterprise Data Warehouse Knowledge.
- Strong Understanding of OFSAA instrument balances reconciliation with General Ledger Summary Level balances
- Experience in defining and build the OFSAA data architecture and sourcing strategy to ensure data accuracy, integrity and quality.
- Understanding of Banking treasury products, US Fed regulatory etc.
- Strong understanding of data lineage. building
- Strong in OFSAA Data Management Tools Knowledge (F2T/T2T/PLT/SCD’s).
- Experience in Business rules configurations in OFSAA framework
- Strong Experience in deploying OFSAA platform (OFSAAI – OFSAA Infrastructure) and installation of OFSAA application - preferably OFSAA 8.x onwards.

Proficient with Swift, Objective C and Cocoa Touch.
Good knowledge in UI & Unit testing.
Good Knowledge on XC test.
Good understanding and knowledge in OOPS concepts
Good knowledge in Protocol oriented programming
Good knowledge in SOLID Principles
Deep understanding of MVVM design pattern
Good Knowledge in RXswift Framework
Knowledge in Test Driven Development
Knowledge in continuous integration and continuous development
Job Description:
Should have good knowledge of GL,AR,AP & Assets
Should have worked on CO, MM & SD Integration
3 to 4 Years in SAP FICO with in depth functional knowledge for basic reporting. Experience in SAP BW / Native HANA with Functional experience in Finance or Controlling or Sales and distribution -good to have techno-functional.
Responsibilities:
Understanding the business requirement of the organization
Preparation of Blueprint for implementing the project.
Implementation of the project.
Validate the reports requirements
Validate any changes in customizing.
Provide training to end-user.
Sort out day-to-day queries of end users.
Enhancement of the SAP for the end user based on requirements.


We are looking for a Backend Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection strategies like circuit breaker, rate limiting.
- Integration of data storage solutions like OLTP(RDS, Postgres), OLAP(Redshift) and Cache(redis, memcache) servers with applications.
- End to end responsibility from development to production.
- Ability to work in odd hours in-case of emergencies.
- Well aware of server-less, containers and microservices technologies(like Lambda, Fargate, ECS, EKS).
Requirements
- Experience 1.5+ yrs in the Software Industry.
- Mastery in Python with knowledge of at least one Python web framework (such as Django, Flask) with amazing debugging skills.
- Familiarity with some ORM (Object Relational Mapper) and caching libraries
- Understanding of the threading limitations of Python, and multi-process architecture
- Good understanding of server-side templating languages such as Jinja 2, Mako
- Basic understanding of front-end technologies, such as Jquery, JavaScript, HTML5, and CSS3
- Understanding of accessibility and security compliance
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Understanding of fundamental design principles behind a scalable application
- Familiarity with event-driven programming in Python
- Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
- Able to create extendible database schemas that represent and support business processes
- Strong unit test and debugging skills
- Proficient understanding of code versioning tools such as Git or SVN
- Make sure to mention other frameworks, libraries, or any other technology related to your development stack
Benefits
- Address and resolve applications issues, provide updates and perform root cause analysis.
- Plan, execute and implement applications and configuration change procedures.
- Supervise all alerts related to application and system procedures and provide services proactively.
- Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
- Gain and maintain expertise in flow of application process and systems related to domain
- Flexibility - responsibilities may require occasional evening and weekend work.
- Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
- Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
- Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
- Follow standards and best practices bring operational efficiencies, stability and availability of the system.
- Comprehend various metrics on operational dashboards and reports and take corrective actions
- Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
- Assisting with systems integration
- Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date
The Real fit candidate for this position
is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills
- Exceptional verbal and written communication skills
- Listening ability and patience
- Critical thinking, complex problem solve and Troubleshoot
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
- Able to work independently or as part of a team.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Demonstrate ability to independently learn technologies and process through continuous learning.
- Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.
- Develop or integrate with a Charging management system (CMS).
- Develop the backend for the apps (subscription, locating, reservation, payments, operation).
- Develop the backend for the host apps (setting availability, pricing).
- Develop the central dashboard for internal purposes.
- Develop the dashboard for monthly revenue remittance to hosts.
- Develop a dashboard for network partners.
- Develop the system for custom ad delivery in invoices.
- Setup, Deploy and Manage the servers and APIs.
1. Design, develop and deliver web services and jobs that powers Niki, India's first transactional bot.
2. Write code that are clean, testable, performant, scalable, documented and secure
3. Design and architect new sub-systems, idenity perf bottlenecks and suggest design/architect improvements
Qualifications:
1. Minimum of 4 years of software development experience prefrably developing e-commerce applications
2. Bachelor’s and/or Master's degree in Computer Science or related field of study
Preferred Qualifications:
1. Fluent in Java or any other object oriented programming languages
2. Knowledge of Design patterns and design principles
3. Experienced in delivering REST style web services
4. Significant experiences in asynchronous and multi-threaded programming
5. Strong CS fundamentals with good hold on DS and Algo.
Good to have:
1. Knowledge of Spring
2. Experience with AWS, Azure or Google Cloud

