Customer Care Executive

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Hiring for the position of Full Stack Developer  / Senior Full Stack Developer responsible for managing back-end services and the interchange of data between the server and the users.

Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the frontend elements built by your co-workers into the application. Therefore, a basic understanding of frontend technologies is necessary as well.

We are looking to recruit a candidate for a role that will require:

• Create and consume restful APIs
• Design, develop, and maintain internal and external applications
• Build efficient, testable, and reusable modules
• Write high quality, structured application/interface code and documentation
• Identify solutions through research and collaboration that resolves the root of problems as they arise
• Define functional and technical requirements for application software to develop skills and knowledge
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
• Contribute in all phases of the development lifecycle

Requirement

∙ Proficient in Node.JS and ReactJS development stack

∙ 2+ years’ experience designing, querying, and updating databases in MySQL/nosql

∙ Basic understanding of web technologies including HTML, CSS, JavaScript, AJAX etc.

∙ Passion for best design and coding practices and a desire to develop new bold ideas

∙ Good to have knowledge of AWS, Redis, ElasticSearch

Education: Min. Graduate in related discipline

Work experience: 2 years relevant experience

We are looking for a highly creative and experienced Senior Interior Designer to lead interior design projects from concept to completion. The role requires strong design sensibility, hands-on project management, and excellent client communication skills. If you have an eye for aesthetics, a passion for space planning, and a proven record of executing high-end projects, we’d love to hear from you.

Key Responsibilities

• Lead concept development, design presentations, and project execution.
• Create detailed design layouts, drawings, mood boards, and 3D visualizations.
• Collaborate with clients, vendors, consultants, and project teams.
• Oversee site supervision and ensure design intent is maintained during execution.
• Select and specify materials, furnishings, lighting, and color palettes.
• Manage project timelines, budgets, and deliverables.
• Mentor and guide junior designers and draftsmen.
• Ensure compliance with local codes and standards.
• Present and pitch design ideas effectively to clients and stakeholders.

Required Skills & Qualifications

• Bachelor’s / Master’s in Interior Design or Architecture.
• Minimum 6 years of proven experience in residential, commercial, or hospitality design.
• Proficiency in AutoCAD, SketchUp, 3Ds Max, V-Ray, Photoshop, Revit, or similar tools.
• Strong knowledge of materials, finishes, and construction techniques.
• Excellent communication, leadership, and project management skills.
• Creative thinker with attention to detail and problem-solving ability.

Preferred

• Portfolio of completed high-end interior projects.
• Experience in turnkey / design-build projects.
• Knowledge of sustainable and smart design practices.

We are looking for Flutter Developers responsible for developing cross-platform mobile

applications.

Work Details:

● Building modern and cross platform mobile applications using Flutter.

● Collaborating with the Planning and Design teams to bring ideas to life.

● Performing app profiling and improving performance.

● Improving code quality through code reviews.

● Developing new features, maintaining code, and fixing/debugging issues.

You need to have:

● One or more published Flutter apps on the App Store / Play Store.

● Good understanding of Flutter and Dart.

● Beginner to intermediate level knowledge of Java, Kotlin or Swift.

● Good understanding of code versioning tools such as Git etc.

● Willingness to learn about new technologies and trends in mobile.

● Familiarity with cloud message APIs and push notifications.

● Working knowledge of Reactive programming is a plus.

● Working knowledge of the general mobile landscape, architectures, trends, and emerging

technologies.

● Bachelor’s degree in Computer Science or related field, or equivalent professional

experience.

● Experience working with agile teams and making rapid decisions in a dynamic and

disruptive environment.

● Strong communication skills.

Benefits:

● Working with the latest technologies in an early-stage product startup, with plenty of

opportunities to learn

● You will work directly under the mentorship of other senior designers/developers and the

startup's founders.

We are seeking a talented Front-End Developer based in India to work with us on an ongoing freelance or contract basis. As a key member of our team, you’ll handle a variety of tasks, including resolving technical issues, implementing site updates, customising Shopify themes, optimising user experiences, and ensuring seamless site performance.

The ideal candidate has expertise in HTML, CSS, JavaScript (React.js, Vue.js, or similar), and Shopify theme development, with a strong understanding of responsive design, debugging, and cross-browser compatibility.

Also has experience with SEO, Shopify Plus, or basic back-end development.

About the company: RealmApp is a browser extension for literacy, discovery, and productivity for Web3 users. Users can choose from a range of customisable widgets suiting their stage and role in crypto.

The team comprises experienced crypto entrepreneurs, operators, and stalwarts of the industry as advisors and investors.

Min Requirements:

• Figma basics
• Passionate about UI/UX
• Understanding fundamental design concepts such as color theory, typography, and composition

Good to have:

• A general understanding of web and mobile technologies and development languages
• Fundamental knowledge of user experience research and testing methods

Application Process:

Interested candidates can apply by sharing assessments of the company website (www.realmapp.io) along with their portfolio link.

Client:- E&Y

Role:- Permanent

Experience in full cycle implementation of software development projects using .NET 4.0 and above, C#, ADO.NET, ASP.NET, MVC.

Experience in developing Web API and RESTful web services.

Experienced with client-side programming HTML, CSS, AJAX

Experience with Javascript frameworks like AngularJS, BackboneJS, jQuery, jQuery Mobile.

Programming skills on SQL Server with strong database design.

Good experience with design patterns, object-oriented design and programming.

Must have good analytical, debugging and problem-solving skills.

Good communication skills.

What You Need for this Position:

5+ yrs. of experience in .NET 4.0 and above, ASP.NET, MVC.

5+ yrs. of experience in jQuery and Javascript.

5+ yrs. of experience in CSS.

5+ yrs. of experience in LINQ and entity framework.

Required Candidate profile

Strong analysis, design, programming and testing skills

Excellent Coding Skills

Ability to learn new Technologies

Must be a self-starter who requires minimal supervision.

Good communication skills, experienced in direct client interaction

Should be capable of executing projects independently

Should be creative, quick learner and hard working

A Product based company is looking out for software engineers in the following categories.
If your profile matches any of the skills&experience categories and you are looking for a change,  Salary won't be a constraint for the right candidate

Category : 0 to 2 years of experience in mobile applications development for android or iOs platforms.

About Peppo

https://www.peppo.co.in">Peppo is a fair food ordering utility. It helps restaurants manage both the demand and the delivery sides of their business, on the cloud.

The simplest way to think of Peppo is that it is a backend for restaurants that takes them online, not on just one channel but on all of them. App publishers that integrate with Peppo, will see every restaurant that uses Peppo and can enable food ordering through their own front-end.

On the fulfilment side, Peppo allows restaurants to plug into an aggregated delivery fleet on which it helps restaurants choose between various providers to optimise between delivery costs and performance.

About the Role

We are looking for an experienced Business Development Manager with first-rate system administration and cloud systems management skills to join our retail platform team. In this role, you’ll be making some of the most significant decisions for the company. You need to have strong problem solving capabilities, be a team player and have great communication skills. You also need to be goal-oriented, have the ability to understand the core architecture and take up responsibility of product deployment and scaling. You must be a highly technical, hands-on system admin with passion for devops and scaling.

We value those with an entrepreneurial spirit and those who bring experience from established organizations. You ought to be comfortable in dealing with lots of moving pieces. You must have excellent attention to detail; and you should be flexible and  comfortable to learn new technologies and systems.

The opportunity is ideal for someone early in their career who learns by doing. This is a high-exposure role and you will learn what it really looks like in the early days of a startup.

We offer a friendly, casual, collaborative working environment that is mission-driven and results-oriented. Our small office is in a great space in Bangalore. Due to the COVID situation, we are committed to having a fully remote engagement.

Responsibilities 

• Collaborate with the Tech Lead on product deployment and scaling
•  Responsible for communicating and reporting to the tech lead
•  Setup new environments as well as maintain existing ones
• Participate in technical design and architecture reviews from the deployment and scaling point of view
•  Write technical documentation
• Automate stuff
• Infrastructure as code
• Be aware of costs and skilled enough to squeeze

Skills and Requirements

We are looking at your experience not just in terms of the years you’ve clocked but the aptitude to get things done. Here’s the skills that your job would entail, so please make sure you highlight the following in any capacity you have demonstrated - professional, freelance or hobbyist.

• 2+ years of software development experience (professional, freelance or hobbyist). Github profiles matter.
• Strong proficiency in AWS products with certifications
• Deep understanding of Infrastructure as code tool like Ansible
• Understanding of tools like Gitlab, Jenkins etc required for code management and continuous delivery 
• Python or Bash scripting skills
• Experience with deployment frameworks, practices and processes
• Demonstrated skills in deploying, releasing, and maintaining highly scalable web applications
• Bonus if you know AWS CloudFormation or Terraform
• Good communication skills and ability to work independently or in a team.

Employment Type

• Full-time
• Remote/On-Site 

Our Preferred Resume Format

• Polished resume with list of projects clearly listed (with responsibilities you held)
• Links to interesting projects that you worked on (professional, freelance or hobbyist)
• Blogs written and any other public contributions you made

1. Resume evaluation: We will screen all incoming CVs and invite candidates for next round, fitting our job profile description.
2. Case study:  If you are one of the shortlisted candidates, you will be sent a case study to solve.
3. Phone screening: we will follow up with a phone screening round for better understanding of the CV, technical proficiency, experience etc.
4. F2F Round(s): The next round is a direct face-to-face discussion over a video call.

• Small team with an opportunity to have a steep learning curve. 
• Have a meaningful impact on end customers and sellers on their experience with digital tools.
• Work on redefining the e-commerce experience by building cooperatives for the micro-services era. This makes Peppo a perfect home for those looking to pursue compassionate capitalism.
• Train under a diverse and accomplished set of team leads, mentors and investors who have worked in government and big tech.
• Holistic development guaranteed as you will grow in an environment that prizes lateral thinking allowing you to supplement your core responsibilities with additional functions.
• Competitive compensation and flexibility to work from anywhere since Peppo uses the best of productivity tools.

Peppo is an equal opportunity employer. We're excited to work with talented and empathetic people no matter their race, caste, color, gender, sexual orientation, religion, national origin, physical disability, mental well-being, or age. Our code of conduct reflects the kind of company we strive to be, and we celebrate our diversity for that truly makes us create products that cater to the world.