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Augmentive Business 7 Solutions Pvt Ltd 's logo

Customer Care Executive

Riya Pathak's profile picture
Posted by Riya Pathak
0 - 5 yrs
₹1.8L - ₹2.5L / yr
Remote only
Skills
Customer Support
Voice processing

Job Description for Customer Support (Voice Process)


Job Profile: Voice Process – Customer Support

Location: Work from Home (WFH)

Job Mode: Contract (3 Months)

Salary: CTC ₹23,000 per month; In-hand ₹18,000 per month.

Notice Period: Immediate Joiners Preferred


Job Responsibilities:

  • Handle inbound and outbound customer queries.
  • Communicate effectively in both English and Hindi.
  • Provide high-quality customer service, ensuring timely resolution of customer issues.
  • Maintain a professional demeanour and document all customer interactions as required.
  • Strive to ensure customer satisfaction and efficient complaint management.
  • Adhere to company policies, 24/7 shift schedules, and quality standards.

Eligibility Criteria:

  • Graduation is mandatory for freshers. However, experienced candidates may apply even if they have not completed their graduation.
  • Minimum 1 year of experience in customer support (voice process).
  • Submission of experience letter, relieving letter, and last payslips is mandatory for verification
  • Only candidates with relevant customer support experience will be considered.
  • Comfortable working 24/7 rotational shifts (6 days working, 1-day rotational week off).
  • Proficiency in English and Hindi is mandatory.

Technical Arrangements Needed:

  • Must have a laptop or desktop with Windows 10, minimum 8GB RAM, and i5 processor.
  • Stable WiFi connection and USB headset required.


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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Augmentive Business 7 Solutions Pvt Ltd

Founded :
2023
Type :
Services
Size :
100-1000
Stage :
Profitable

About

N/A

Company social profiles

facebook

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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