Customer Care Executive

Applicants who have done job in any International US, UK, Australia or any International KPO and possess excellent English communicatioin skills can apply for this job

Company: Augmentive Business 7 Solutions Pvt. Ltd.

Job Profile : OBM ( Online Business Manager )

Location: Remote (Work from Home)

Role Type: Full-Time

Salary: Starting from 65K per month

Key Responsibilities

As an Online Business Manager, you will:

• Conduct online research and prepare reports/documentation to support clients in making informed business decisions.
• Manage databases, including data collection, cleansing, validation, formatting, and representation.
• Generate and manage leads through online platforms and web scraping, and maintain them on CRM systems.
• Coordinate with executives, departments, and vendors to ensure smooth execution of projects and events, meeting all deadlines.
• Provide administrative and operational support to key executives as required.

Qualifications & Prerequisites

• Minimum 2 years of full-time professional work experience with a consistent and stable career track record.
• Excellent communication skills both written and spoken English.
• Applicants must be willing to sign a 12-month bond.
• Strong analytical, mathematical, and logical reasoning abilities.
• Demonstrated experience in conflict resolution and professional communication.
• Ability to work independently with a high degree of self-motivation, organization, and accountability.

Technical Requirements

• High-speed internet connection: Minimum 100 Mbps Wi-Fi.
• Laptop with at least 8 GB RAM and a Core i3/i5 (9th Gen or above) processor.
• Good quality camera and headset for video calls.
• Quiet and well-lit workspace suitable for professional remote work.

Job Details and Requirements

• Remote position (EST/PST time zones); 5 days/week (Mon-Fri)
• Training: 6:30 PM - 3:30 AM EST, 4-6 weeks + 2 months probation
• Candidates need their own work-from-home setup (laptop, Wi-Fi, headset, webcam, power backup)
• Holidays: Indian holidays observed; 15 paid leaves + 8-10 public holidays + 3 on-demand regional holidays

Job Description

Position: Senior Executive - People Experience

Department: Human Resources

Location: Connect and Heal (CNH)

About Connect and Heal (CNH)

At CNH, we strive to create a healthy and engaging workplace by ensuring that employees experience a seamless journey, from onboarding to daily operations. We value people-centric practices that prioritize collaboration, innovation, and care.

Position Summary

The Senior Executive - People Experience will play a pivotal role in delivering exceptional employee experiences across onboarding, recruitment, engagement, and HRMS management. This role requires a proactive individual who can work collaboratively to ensure processes are efficient, compliant, and aligned with CNH’s core values.

Key Responsibilities

1. Onboarding

• Coordinate with hiring managers and cross-functional teams to deliver induction programs.
• Facilitate documentation, verification, and orientation sessions for new employees.
• Ensure compliance with company policies and regulatory requirements during onboarding.

2. Recruitment

• Manage recruitment processes, including job posting, sourcing, screening, scheduling interviews, and offer rollouts.
• Partner with department heads to understand staffing requirements and create effective hiring strategies.
• Maintain a talent pipeline by leveraging social media platforms, job portals, and referral programs.
• Conduct pre-employment checks and reference verifications to ensure quality hiring.

3. Employee Engagement

• Design and implement programs that enhance employee satisfaction, well-being, and retention.
• Plan and execute initiatives such as town halls, team-building activities, and feedback surveys.
• Act as a point of contact for employee queries and provide resolution to concerns in a timely manner.
• Analyze engagement metrics to recommend and implement improvements.

4. HRMS Management

• Oversee the maintenance and accuracy of employee data in the HRMS system.
• Ensure data security and compliance with data protection regulations.

Skills and Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 1-4 years of experience in HR functions, including onboarding, recruitment, employee engagement, and HRMS.
• Proficient in HRMS tools, Microsoft Office Suite.
• Strong interpersonal and communication skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• Detail-oriented, with strong organizational and multitasking capabilities.

Why Join CNH?

• Be part of a fast-growing organization that prioritizes employee health and well-being.
• Collaborative and inclusive work culture.
• Opportunities for professional growth and development.

Hiring for Full stack Developer for a reputed Company at Ecospace, Rajarhat

Skills required:

React JS, Node JS, Angular must have

Python is an added advantage

Experience: 2 to 5 yrs

Working Days: 5 days working with Rotational Off

Salary - 30k to 70k as per the experience

This is a Work from Office Job

About the team

Vakilsearch is on a mission to make Legal Simple. We are the leaders in Indian Legal, Tax and Compliance. Our mission is simplifying businesses to be in compliance with Government through end to end process and workflow automation. This is the key initiative of Vakilsearch as we look to revolutionize legal space in India.

We are a technology-driven platform, offering services that cover the legal needs of start-ups and established businesses. Some of our services include incorporation, government registrations & filings, accounting, documentation and annual compliances. In addition, we offer a wide range of services to individuals, such as property agreements and tax filings. Our mission is to provide one-click access to individuals and businesses for all their legal and professional needs.

• Strong proficiency with JavaScript
• Strong knowledge in JavaScript Object Oriented Programming
• Strong Knowledge of Node.js and frameworks such as Express
• Good Understanding of the nature of asynchronous programming model
• Good Understanding of callbacks and event emitters
• Good Experience in Node.js Module/Library development
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Proficient understanding of code versioning tools, such as Git
• Working experience with MongoDB or equivalent nosql data store

Preferred Experience & Expertise:

• Bachelor’s degree in the fields of Computer Science, Information Technology, Mathematics, Statistics, or any UX related subjectssuch as digital design/media, digital marketing, graphic design, media technology, and web design. Relevant experience of at least 2 years in lieu of above if from a different stream of education.

• Well-versed in and 2+ years of hands-on demonstrable experience with UX Research and UX Design

• Hands-on development experience in tools like Adobe XD, Photoshop, Illustrator, or any relevant tools.

• 2+ years of hands-on development experience in one or more libraries, frameworks, & technologies such as React JS, HTML5, CSS3, D3, Ant Design, Vis.js, Chart.js, etc.; extra points if you can demonstrate your knowledge with working examples.

• 2+ years of hands-on development experience in JavaScript & TypeScript.

• Familiarity with the domains of

▪ Data Management & Governance

▪ Business Process & Workflow Management

▪ Cloud Computing Infrastructure & Platforms (AWS/Google Cloud/Azure)

• Ability to understand software product vision, objectives, capabilities, and features; and translate into digital experiences

• Artistic eye for design with ability to think creatively

• Accuracy, attention to detail and mastery of information, navigation, and visual design

• Mathematical & statistical aptitude and strong problem-solving skills to determine experiential solutions to UX/UI challenges in the domains of visual data modeling, visual workflow modeling, data browsing, data editing, statistics driven charting, graphs, etc.

• An understanding of the latest trends in UX and self-development skills to keep up to date with such fastchanging trends

• Excellent interpersonal and communication skills to communicate ideas to developers

• Multi-tasking and time management skills, with the ability to prioritize tasks

• Ability to work both independently and in a team

• Professional approach to time, costs, and deadline

Skills (Mandatory skills)

Planning, implementing and managing company's overall SEO strategy

Experience of web marketing, web analytics, content strategy planing, link building, and keyword strategy

Expert in Competitor analysis

Reporting

Responsible for leading and mentoring SEO team to drive business goals

Off-page seo

Audit

Personality traits-

Sense of ownership and pride in your performance and its impact on company’s success

Critical thinker and Good time-management + problem-solving skills

Excellent written and verbal communication skills

• Serve as the SEO subject-matter-expert and evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
• Identify key SEO KPIs. Brainstorm new and creative SEO growth strategies
• Define requirements, tasks, and resources associated to SEO strategy. As per plan manage and execute implementation of the strategy defined
• Research and analyze ecommerce industry changes/developments in search engine optimization. Developing and continually reassessing a set of strategies to drive growth.
• Monitor and evaluate search results and search performance across the major search channels in order to improve rankings. Analyze and evaluate web analytics dashboards and reports in order to develop and recommend SEO strategies
• Identify new sources for high quality relevant backlinks
• Evaluate the business impacts of SEO programs by designing/enhancing SEO measurement and reporting capabilities. Measuring results and creating actionable insights and recommendations based on data. Collect and analyze data from various sources and identify opportunities

Person who has worked his way up from technical SEO, SEO Manager, Sr Manager, SEO Strategist. Preferably working in SEO agencies handling multiple clients SEO projects strategy

Experience range-

10- 15years

• Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
• Ensure limited system failure and increase up-time and availability of the various company apps.
• Understand the current application infrastructure and strive for making it better.
• Automate infrastructure and develop tools and processes to improve the customer experience and reduce support time.
• Work closely with a team of developers and solution strategists to develop, deploy and troubleshoot the deployment and infrastructure issues.
• Manage full application stacks from the OS through custom applications using Amazon cloud-based computing environments.
• Set up a monitoring stack.
• Implement the application’s CI/CD pipeline using the AWS stack. Increasingly automate and improve the testing plans and development workflows and tools.
• Work closely with the engineers to design networks, systems, and storage environments that effectively reflect business needs, security requirements, and service level requirements.
• Manage a continuous integration/continuous deployment methodology for the server-based technologies.
• Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast-paced, DevOps environment.
• Support internal and external customers on multiple platforms.
• First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
• Learn on the job and explore new technologies with little supervision.
• In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.

Skills:

• Experience with the core AWS services, plus the specifics mentioned in this job description.
• Experience working with at least one of the following languages: Node.js, Python, PHP, Ruby, Kotlin or Java.
• Proficient with Git and Git workflows and hosted enterprise Git solutions like GitHub.
• Ability to troubleshoot distributed systems.
• Experience with. AWS EKS Kubernetes infrastructure setup.
• Experience creating Cloud Formation Template to create Auto Scaling Groups, Route 53, DNS, back-end database, Elastic load balancer, VPCs, Subnets, Security Groups, Cloud Watch, S3, IAM roles, RDS DB instances, and to provide those instances and configure those resources to work together reducing the manual effort.
• Experience in deploying and monitoring microservices on Kubernetes, AWS ECS, and AWS EKS
• Security aware and ensures that all systems are security standards-compliant.
• Good background in Linux/Unix administration.
• Experience with building or maintaining cloud-native applications.
• Minimum 3-5 years of cloud development experience, preferably AWS
• Experience with CI/CD tools like Jenkins preferred.
• Good analytical and communication skills
• Bachelor’s Degree in Computer Science, Engineering or a related technical discipline

• Create and manage nurture streams across email, digital, and direct mail that will progress the leads through various sales stages of the buyer's life cycle from awareness to selection
• Run campaigns for lead management, lead nurturing, lead scoring, and lead routing
• Look at holistic data on leads and customers to evaluate successful strategies and areas for improvement/growth.
• Iterate and optimize campaigns to drive the best possible results
• Work with the Product Marketing team to create and develop content-rich nurturing programs using consumer insights data and marketing automation tools 
• Partner with marketing to improve strategy and execution of demand generation efforts
• Collaborate with sales operations on improving and troubleshooting issues with the lead management process
• Develop and maintain nurture reporting methodology, reports and dashboards, including performance metrics for nurture tracks and KPIs for overall program performance

• 5-6 years in Marketing or Sales Operations role
• At least 3+ years of experience managing email campaigns and program implementation
• Strong experience using marketing automation tools is essential
• Deep understanding of lead-to-revenue demand funnels, their characteristics and what causes Leads to move across stages
• Experience in B2B software / SaaS space will be a big advantage
• MBA from a reputed college, preferably in Sales and/or Marketing. 
• Excellent English presentation, written, and verbal communication skills, with an eye for quality and relevance
• Strength in collaborating with cross-functional teams, including Product Marketing, Sales and Marketing
• Self-directed, organized team player who is capable of hands-on- execution as well as long term business planning
• Implement email marketing strategies to cultivate leads into new customers (and demonstrate with data).
• Set up and document lead nurturing processes
• Plan and implement trigger-based nurturing programs that target all stages of prospect development