
As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.
Key Responsibilities
Call Handling & Query Management
• Answer inbound calls on the dedicated support line with professionalism.
• Log and document customer/system queries accurately.
• Maintain structured records for tracking and reporting.
Basic System Support
• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.
• Guide the users through basic troubleshooting steps.
• Escalate unresolved or technical issues to the internal team.
Collaboration & Escalation
• Work closely with the internal support team to ensure timely resolutions.
• Communicate escalated issues with complete details for faster problem-solving.
• Follow up to ensure query closure and customer satisfaction.
Documentation & Reporting
• Maintain logs of queries and call outcomes for reference.
• Prepare simple reports on recurring issues and support trends.
• Share daily, weekly and monthly updates with the internal team.
Professional Communication
• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.
• Represent SmartWinnr’s brand values in every interaction.

About SmartWinnr
About
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Experience: 1 to 4 years ( Must Advertising Agency)
Job Type: Full time, on site
Working days: 5 (+ Alternative Saturdays)
Working hours: 10:00 am to 6:30 pm
Location: C.G. Road, Ahmedabad
Compensation: Up to 6 LPA
Qualifications:
- Proven content crafting experience in digital agencies.
- Up-to-date with tech and marketing trends.
- Portfolio of plagiarism-free content.
- Strong communication and writing skills.
- Research ability and attention to detail.
- Creative thinker and team player.
- Bachelor’s degree in a relevant field.
- Proficient in content management tools
- Understanding of word play in English, Hindi and Gujarati language.
Experience: 0 to 3 Years
Annual CTC: ONR : 1.5 LPA - 3 LPA
**Required Knowledge and Skills:**
- Basic understanding of income tax laws and regulations.
- Familiarity with the filing of income tax returns and audit reports.
- Knowledge of TDS-TCS returns and related compliances.
- Proficiency in using accounting software and tax filing tools.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Proficiency in MS Office (Word, Excel, Outlook).
**Qualifications:**
- Bachelor’s degree in Accounting, Finance, Commerce, or a related field.
- Prior experience or internships in a similar role will be an advantage.
- Professional certifications (e.g., CA Inter, CPA) will be a plus but not mandatory.
Responsibilities
- Assist in daily administrative tasks, such as copying, filing, and scanning documents
- Manage and maintain executives' schedules, appointments, and travel arrangements
- Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
- Handle incoming and outgoing correspondence, including emails, phone calls, and mail
- Maintain office supplies and equipment by monitoring inventory and placing orders as needed
- Assist in the preparation of reports, presentations, and other documents
- Schedule and coordinate office events, including meetings, training sessions, and conferences
- Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space
Qualifications
- Proven experience as an administrative assistant or similar role
- Excellent organizational and time management skills
- Excellent Communication skills
- Experience in computer proficiency and Microsoft office suite
- Ability to multitask and prioritize tasks
- Attention to detail and problem-solving skills
- Discretion and confidentiality
Role: Ad Sales Manager / Assistant Manager
Location: Mumbai
Key Responsibilities:
● Ensure performance, strategy and alignment of the company's revenue-generating departments
● Establishing guiding sales organizational principles for managing performance
● Mapping key clients and agencies in the region for pitching the company advertising / marketing solutions
● Build trusted relationships, and clearly articulate key value propositions, processes and performance for the region
● Manage team and ensure they learn and deliver the set KRA's
● Execute the sales strategies, manage sales sales territories and leverage the right resources to optimize the results
Our Ideal colleague:
● Has grown and managed ad sales revenues
● Is deeply networked with large clients, media / ad agencies in the region
● Is an excellent communicator and operates with lot of trust and confidence
● Strategically views the marketplace, analyzes opportunities and successfully manages the growth of a profitable content business
● Wants to make an impact with work and right attitude
● Is a team player
You should understand concepts of Web very well, Web Services Relational Database : MySQL (Good to know PostgreySQL ) NoSQL DB : MongoDB or any other.
Basic Qualifications
- Over 8 years of experience and 5+ in API/mulesoft
- Expert with API technology including (REST, JSON, XML, Web Security, API Management, Public/Private APIs)
- Strong experience with MuleSoft cloud hub/AnyPoint Platform with proven experience architecting, designing, implementing enterprise services, and platform operations.
- Should be proficient in developing enterprise standards, guidelines, best practices and policies for the Mulesoft platform and drive adoption
- Should be able to provide technical expertise in bringing-in automation across API life cycle ( code quality, migration, deployment, platform monitoring etc) using tools such as App Dynamics, puppet, chef or any similar tools
- Should be hands-on and proficient in DevOps methodologies such as CICD, test automation etc
- Should be able to evangelize and work with enterprise architects on API driven architecture, platform roadmap
- Should be very proficient in planning, stakeholder management, team mgmt. and communication at all levels
- Provides overall API technical leadership working with Business, BAs, Tech lead, Scrum Master to clarify requirements and set technical direction for the team

We have an immediate req for Java Fullstack. Below mentioned is the Job description.
Please start working and share resumes ASAP
ONLY and Only immediate joiners please . We need candidates who can join in October itself
Java Fullstack
Gr Noida
Exp: 5-10 yrs
BackEnd: Java 8 or above, hibernate Springboot RST microservices, Docker Kubernetes JOOQ interface,
Frontend: vue webdev JS components Grey
Script : Groovy & Grails
- Define best strategies for product development
- Product road maps
- Wireframing
- should have 15 plus years exp







