
As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.
Key Responsibilities
Call Handling & Query Management
• Answer inbound calls on the dedicated support line with professionalism.
• Log and document customer/system queries accurately.
• Maintain structured records for tracking and reporting.
Basic System Support
• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.
• Guide the users through basic troubleshooting steps.
• Escalate unresolved or technical issues to the internal team.
Collaboration & Escalation
• Work closely with the internal support team to ensure timely resolutions.
• Communicate escalated issues with complete details for faster problem-solving.
• Follow up to ensure query closure and customer satisfaction.
Documentation & Reporting
• Maintain logs of queries and call outcomes for reference.
• Prepare simple reports on recurring issues and support trends.
• Share daily, weekly and monthly updates with the internal team.
Professional Communication
• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.
• Represent SmartWinnr’s brand values in every interaction.

About SmartWinnr
About
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College Profile: The main objective of KGiSL Institute of Technology is to
provide industry embedded education and to mold the students for leadership in
industry, government, and educational institutions; to advance the knowledge
base of the engineering professions; and to influence the future directions of
engineering education and practice. The ability to connect to the future
challenges and deliver industry-ready human resources is a credibility that
KGISL Educational Institutions have progressively excelled at. Industry -
readiness of its students is what will eventually elevate an institution to star
status and its competitiveness in the job market. Choice of such an institution
will depend on its proximity to industry, the relevance of its learning
programme to real-time industry and the active connect that a student will have
with industry professionals.
Job Title: Assistant Professor
Departments:
● CSE- Assistant Professor
Qualification:
● Ph.D /NET/SET
Experience:
● 1 - 5 Years
Candidate Profile:
● Candidate should complete their Ph.D/PG in the relevant discipline
● Candidate should have Good Communication Skills
● Commitment towards work
Strong Full stack/Backend engineer profile
Mandatory (Experience): Must have 2+ years of hands-on experience as a full stack developer (backend-heavy)
Mandatory (Backend Skills): Must have 1.5+ strong experience in Python, building REST APIs, and microservices-based architectures
Mandatory (Frontend Skills): Must have hands-on experience with modern frontend frameworks (React or Vue) and JavaScript, HTML, and CSS
Mandatory (AI): Must have hands on experience with using AI tools (eg: Claude, Cursor, GitHub Copilot, Codeium, Deepdcode) for coding
Mandatory (Database Skills): Must have solid experience working with relational and NoSQL databases such as MySQL, MongoDB, and Redis
Mandatory (Cloud & Infra): Must have hands-on experience with AWS services including EC2, ELB, AutoScaling, S3, RDS, CloudFront, and SNS
Mandatory (DevOps & Infra): Must have working experience with Linux environments, Apache, CI/CD pipelines, and application monitoring
Mandatory (CS Fundamentals): Must have strong fundamentals in Data Structures, Algorithms, OS concepts, and system design
Mandatory (Company) : Product companies (B2B SaaS preferred)
Requirements :
- 1-3 years of experience in React Native, with a proven track record of contributing to moderate to complex product use-cases.
- Mandatory expertise in React Native and JavaScript/Typescript, with good knowledge of the mobile app development ecosystem for Android and iOS.
- Strong knowledge of state management libraries such as Redux, MobX, or similar.
- Implement best practices for mobile app development, including performance optimization, security, and user experience.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork skills, with the ability to inspire and mentor team members.
About this role
We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team. As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀
You will be responsible for developing engaging, high-quality, and SEO-friendly content. Your primary focus will be on creating content that attracts and engages our target audience, drives organic traffic, and promotes brand awareness.
You will be working closely with the founders, marketing, and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.
You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience. You will be required to:
- Write a variety of well-researched, engaging, and target audience-oriented content, including but not limited to: long-form blogs, social media posts, emailers and newsletters, repackaging video content (podcasts and webinars), eBooks, whitepapers, website content, etc.
- Develop a deep understanding of the user, their stage of the journey and intent
- Frequently conducting keyword research and incorporating best SEO practices in the content you produce
- Hustle your way to find channels to promote the different forms of content that you will create
- Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
- Ensure all-around consistency with regard to the style, fonts, images and tone
- Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
- Publish high-quality compelling content within established timelines to achieve outcomes
- Work towards minimizing the time for research by curating high-quality sources for research
📎 Key qualifications
- Minimum 3 years - as a content marketer, or similar role in B2B SaaS company.
Salesforce Architect
Location: Pune | Salesforce Years of Experience: 8 Years+
About the role:
As a Salesforce Pre-Sales Solution Architect, you will own the integrity and strength of the
solutions recommended. You’ll be acting as a trusted advisor to our team and clients, and an
effective mentor for other Salesforce professionals working alongside you. You will need a
deep understanding of the Salesforce platform but just as importantly, top-notch people
skills to get your ideas and solutions across to stakeholders and gain integrity to get your
visions built into successful solutions.
Responsibilities
This is a varied Salesforce Solution Architect role, with the following responsibilities:
Conduct research into clients’ use of Salesforce, producing a report of findings with
recommended steps and a roadmap for Salesforce solutions,
Provides technical support in sales calls, solution presentations, and assists the client
partners in managing the deal cycle
Translates customer business objectives and requirements into solutions and level-
of-effort estimates to implement those solutions
Provides input for RFI and RFP responses, including the effort estimate, project team,
timeline, implementation methodology and solution components
Delivers excellent Salesforce sales presentations to the customer in support of the
sales process
Acts as trusted advisor to customers by anticipating customer needs and identifying
appropriate solution alternatives
Responds to customer questions and objections on technical issues
Validates technical recommendations against customer requirements and assists
with preparing statements of work
A strategic approach to solution design, with a proven ability to develop and execute
tactical plans to support the strategy
Collaborate with colleagues and customers to create prototypes and proofs of
concept as a means of eliciting and defining requirements,
Review solutions and recommending improvements,
Groom and refine the Salesforce product backlog, in liaison with stakeholders on the
project,
Own the design of Salesforce and (optionally) other affiliated solutions for Sales,
Service, and platform solutions,
Act as a release manager, approving configuration and coded items to be deployed
between environments. Where appropriate, this could include deploying changes,
Provide guidance on user story writing style,
Ensure success and acceptance criteria are defined for each story,
Describe and illustrate designs with appropriate justifications,
Ensure documentation of the steps for testing,
Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
Supervise the configuration, quality assurance, testing, and deployment of
Salesforce,
Collaborative project and workstream planning.
Required Qualifications and Background
At least 5 years’ experience in a leading role in designing & providing solutions in
Salesforce projects,
Excellent communication skills, written, verbal, and interactive when online,
Minimum Salesforce certified:
Administrator
Sales Cloud Consultant
Service Cloud Consultant
Platform App Builder
Salesforce Designer certifications,
Salesforce Architecture certifications – Technical & Solution Architect
Our client is an integrated workforce management software platform offering intelligent automation for daily work orders management, Housekeeping activities, facility maintenance, scheduling & labour management, and time & attendance purpose built for the hospitality market and other dynamic scheduling environment.
We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. Some of the chains they work with include Hilton, Rosewood, Shangri La, Accor, IHG, Hoxton, Corinthia, Oetker Collection etc. They are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company.
About the job :
Responsible for successful onboarding of client and manage post-onboarding issues to ensure seamless customer experience.
What will you do?
- Lead the technical services team of 9-10 consultants who are responsible for Setting up Customer Accounts/Interfaces
- Create and execute project plans based on different customer/product combinations and define milestones, checklists and deliverables for projects
- Publish the project dashboards and reports to internal stakeholders and management team at defined intervals
- Work across various internal teams (Partner Success, Operations, Product Management, Infrastructure etc.), on-site/external team (IT department, vendors etc.) and working working with other technology providers to create seamless interfaces and ensure successful completion of technical assignments
- Flag any technical issues in time and work with stakeholders to ensure timely resolution and communication to the clients
- Perform project audits for newly implemented properties and identify gaps, if any
- Build and lead a cohesive and high performing team.
We are looking for :
- B. Tech or equivalent degree in computer science.
- Total experience of 10+ years with at least 3 years leading a team serving customers globally.
- Industry experience of working in similar IT services/product companies with. B2B experience preferred.
- In-depth knowledge of Windows servers and strong Windows Administration skills
- Thorough understanding of IT hardware and software systems (Networking, Servers, Databases, firewalls, Active Directory, Proxies, Security, Cloud systems etc.)
- Strong experience of working in cloud services (AWS preferred)
- Working knowledge of interfaces and integrations of systems.
- Good understanding of Internet-based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc.
- Strong time management and organizational skills, detail-oriented and takes initiative to tackle challenges
- Committed to working collaboratively with highly diverse teams, and many different types of people
- Experience of working in hotel technologies will be an added advantage.
Our Client's experience :
- The physical, mental, emotional and financial health of our people is something we always care about.
- This is a place to learn and grow. We're committed to your development - both professionally and personally.
- Your experience with us is something we take seriously.
Our Client offers (of course, in addition to your compensation) :
- Health insurance
- Paid time off
- A flexible working environment meaning we strike the balance of what you need and what works for the business
- A hybrid approach to the future of work
- Parental leave
- Professional development assistance
- Referral program
- Have architected /designed at least 2-3 systems/products of enterprise scale from scratch.
- Have banking and Financial service background and preferably worked in Mobile/Digital platform design and development. Payments /OLTP preferred.
- Should have experience of 20+ years with J2ee, REST, Microservice, API, Messaging, Encryption, security, NLP, ML background.
- Have 7+yrs of experience in Architecture field, designing and end to end not from consulting Architecture.
- Responsible for design, architecture, and delivery of a feature or component/product with the highest quality with high-level directions from architects
- Driving innovations in the platform constantly & remaining ahead of the curve
- Development and testing of features/functions delivered via applications and services.
- Prototype ideas quickly using cutting edge technologies.
- Collaborating with peers and Architects both within their team and across the organization to deliver end-to-end products & features
- Working with product managers using agile methodologies to deliver high quality solutions on time
- Provide functional, design, and code reviews in related areas of expertise with-in team and cross-team.
- Working with operations teams to ensure your applications and services are highly available and reliable
- Mentoring junior engineers in the team both in the technical as well as on the product side
- Define and devise processes, tools and methodologies to achieve excellence in software development, testing and deployment, and in the management of the Centre.
- Good experience in working with any of the programming languages like PHP, Python, Django, Golang, Java, C++
- Experience developing applications that use high volume of data along with experience building applications on top of RESTful APIs.
- Solid knowledge of JAVA, J2EE, data stream, processing, big data etc.
- Comfortable with writing unit tests using JUnit
- Worked with Git and are comfortable with Merge/Rebase concepts.
- Worked with tools such as Eclipse, WebStorm, Ant, Maven, Jenkins, Sonar, JSLint, Grunt and App Servers such as Tomcat, Jboss.
- Solid knowledge of algorithms, design patterns, and componentization approaches.
- Experience and knowledge of open source software, frameworks and broader cutting-edge technologies.
- Experience in software design patterns, problem solving and troubleshooting skills.
- Ability to determine impact of architectural solutions and recommendations.
- Must have experience in justification of technology solutions to business leaders.
- Experience in refactoring existing codebase and in understanding existing implementations to decide to refactor or rewrite.
- Know how to identify Performance bottlenecks and use good coding patterns to avoid them in the first place.
- Have strong attention to detail.
- Ability to operate effectively both independently as well and within a team using Agile methodology.
- Proven problem-solving and interpersonal communication skills.
- Knowledge of payment domain will be an added advantage
Qualifications
- BE/BTech/ME/MTech in EE/CS or an equivalent qualification.
- 20+yrs of Experience.
- Minimum 12+years of hands on Java programming experience.
PRAXINFO Hiring DevOps Engineer.
Position : DevOps Engineer
Job Location : C.G.Road, Ahmedabad
EXP : 1-3 Years
Salary : 40K - 50K
Required skills:
⦿ Good understanding of cloud infrastructure (AWS, GCP etc)
⦿ Hands on with Docker, Kubernetes or ECS
⦿ Ideally strong Linux background (RHCSA , RHCE)
⦿ Good understanding of monitoring systems (Nagios etc), Logging solutions (Elastisearch etc)
⦿ Microservice architectures
⦿ Experience with distributed systems and highly scalable systems
⦿ Demonstrated history in automating operations processes via services and tools ( Puppet, Ansible etc)
⦿ Systematic problem-solving approach coupled with a strong sense of ownership and drive.
If anyone is interested than share your resume at hiring at praxinfo dot com!
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