Cutshort logo
SmartWinnr logo
Customer Support Executive
Customer Support Executive
SmartWinnr's logo

Customer Support Executive

Human Resource's profile picture
Posted by Human Resource
1 - 1 yrs
₹3L - ₹3L / yr
Hyderabad
Skills
Customer Support

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.


Key Responsibilities


Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.


Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.


Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.


Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.


Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About SmartWinnr

Founded :
2014
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

SmartWinnr is a comprehensive mobile-based platform to drive contests, learning and coaching for remote sales teams. We help to: 1. Increase sales performance through versatile sales contests and incentives program 2. Improve product knowledge through better knowledge retention 3. Drive high engagement levels in the field force through gamification SmartWinnr is being used in different industries: Medical Devices, Pharma, Banking, Insurance, Manufacturing and Senior Living
Read more

Company social profiles

linkedin

Similar jobs

Gurugram
4 - 6 yrs
₹40L - ₹50L / yr
Mandatory (Backend Skillset) – Must have 3+ years
  • Mandatory (Backend Skillset) – Must have 3+ years of hands-on experience in backend development using Java / Node.js / Go / Python (any 1).
  • Mandatory (Frontend Skillset) – Must have experience or familiarity with frontend frameworks such as React / Angular / Vue.
  • Mandatory (Mentoring Skillset) – Must have at least 1+ year of experience leading or mentoring a team of software engineers.
  • Mandatory (Tech Skills) – Must have a solid understanding of microservices architecture, APIs, and cloud platforms (AWS / GCP / Azure).
  • Mandatory (DevOps Skillset) – Must have hands-on experience working with Docker, Kubernetes, and CI/CD pipelines.
  • Mandatory (Company) – Top-tier/renowned product-based company (preferred Entreprise B2B SaaS)
  • Mandatory (Education) – Undergraduation from Tier-1 Engineering College (IIT, BITS, IIIT, NSUT, DTU, etc.)


Read more
Mumbai
0 - 3 yrs
₹4L - ₹10L / yr
User Interface (UI) Design
User Experience (UX) Design

The Opportunity

Illumine Labs, Mumbai, is building a series of innovative digital knowledge products. These products are used for learning, education, counselling, behavioural change, etc. Some examples include e-books, counselling tools, habit-creating app, etc.

We are inviting UI-UX Designers who enjoy working with knowledge, can work with a vision, and can appreciate the technology aspects of the product - to be a part of the design & build team for assembling such digital knowledge products.


Your Role

  1. Rigorous thinking-through of product goals, product concept, architecture, flows, use cases, usage conditions/ constraints, etc. (in collaboration with the project team)
  2. Translating into interface designs and specifications for technology, and walkthroughs, communications, if any.
  3. Early testing with the project team & users and evolving it to a working solution.
  4. Collaborating with the technology team to develop a working product/ application.
  5. User testing with pilot groups and documentation of usage, and response to the product. Evolving the product and supporting adoption.

What will ensure that you enjoy working in Illumine & that you succeed in the role?

  • You are driven by values and a love for excellence.
  • You flourish in a commitment-based environment & have a habit of keeping your word (to clients and colleagues).
  • You believe that client outcomes are more important than creative flourishes.
  • You can work in an environment that has hard deadlines and that will challenge & push you to go beyond what you know or are comfortable with.

Who can apply

Engineers/ Architects/ Designers (or having any other background) with at least 3-4 years of experience in designing digital products.

Work at Illumine is breakthrough, innovative & challenging. Apply only if you seek challenge (not comfort & convenience) and are committed to making a real difference through your work.


About Us

Illumine is a purpose-based organization committed to nation-building. Our multidisciplinary team collaborates closely with government/ corporate/ educational institutions to unleash their people's potential and enable the collectives to find their own solutions. Our Large-Scale Interventions lead to positive and sustainable impacts on the ground.

Over the last 20 years, Illumine has designed, developed & deployed such interventions across some of the leading businesses (SBI, Tata Steel, Asian Paints, BPCL, Aditya Birla Capital, etc.), Educational institutions (Gujarat Technological University, Biju Patnaik University, IIT Delhi, 5000 CBSE schools, etc.) impacting ~42 lakh people across India.

Recent collaborations with the Capacity Building Commission, Govt. of India have led to cognitive transformation projects with the Indian Railways (for 1 lakh citizen-facing employees), Ministry of Home Affairs, and National Police Academy (for police persons in Union Territories & Delhi). There are more such prestigious projects in the pipeline that you can be a part of.


To learn more about Illumine

  1. Visit our websites: www.illumine.in | https://illuminefoundation.org/
  2. Explore our ideas: https://youtube.com/illuminelabs
  3. The philosophy that drives our work: https://srinivasv.com/


Read more
Service provider software development company
Service provider software development company
Agency job
via Cloud HR Service by Mitavi Patel
Pune, Mumbai
2 - 4 yrs
₹1L - ₹4L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
skill iconHTML/CSS
+2 more

Job Description : 

  • Strong knowledge of PHP web frameworks -Laravel, CodeIgnitor
  • Must have 2 years of experience in PHP Laravel or Codelgnitor
  • Understanding the fully synchronous behavior of PHP
  • Understanding of MVC design patterns
  • Thorough understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
Read more
She Think Pvt. Ltd.
at She Think Pvt. Ltd.
1 recruiter
Garima Gupta
Posted by Garima Gupta
Indore
1 - 4 yrs
₹2L - ₹6L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconReact Native
+3 more

Since the goal is to grow and develop ourselves, working together can allow you and Shethink PVT. Ltd. to earn fortune remarks and leads.

We are immensely looking for MEAN/MERN Developer.

Full Stack Developer Responsibilities:

  • Developing front end website architecture.
  • Designing user interactions on web pages.
  • Developing back-end website applications.
  • Creating servers and databases for functionality.
  • Ensuring cross-platform optimization for mobile phones.
  • Ensuring responsiveness of applications.
  • Working alongside graphic designers for web design features.
  • Seeing through a project from conception to finished product.
  • Designing and developing APIs.
  • Meeting both technical and consumer needs.
  • Staying abreast of developments in web applications and programming languages.

Full Stack Developer Requirements:

  • Degree in computer science.
  • Strong organizational and project management skills.
  • Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
  • Familiarity with JavaScript frameworks such as Angular JS, React, and Amber.
  • Proficiency with server-side languages such Java, PHP, and .Net.
  • Familiarity with database technology such as MySQL, Oracle, and MongoDB.
  • Excellent verbal communication skills.
  • Good problem-solving skills.
  • Attention to detail.

Experience Required:

  • The candidate must at least have a total experience of 1-4 years in the relevant field.
  • The candidate must have basic knowledge regarding data structure and algorithm.
  • We require people with keen logisticts skills.
  • The candidate must be strong with basics and their concepts must be clear enough to deal with all sorts of delusions.

Location: Indore (WFO)

 

Own laptop is mandatory.

Read more
Kristasoft
Kristasoft
Agency job
via Talent folks by Natasha Rao
Bengaluru (Bangalore)
7 - 12 yrs
₹20L - ₹25L / yr
skill iconJava
Multithreading
RESTful APIs
SDK Knowledge
collections framework

Responsibilities

Understand systems enabling third party integration 

Translate business requirements to the APIs and SDKs exposed by these systems. Figure out the optimum interfaces to interact with these. 

Build generic connectors to interact with these technologies. 

Design, implement, deploy and maintain the connectors. 

Minimum Qualifications 

Bachelor’s degree in Computer Science or related fields. 

Experience needs to be around 8+ years 

Strong problem-solving skills. 

Ability to understand the technology and its APIs in quick time. 

Strong design pattern fundamentals. 

Good core java skills like Multi-threading, collection framework. 

Good communication and mentorship skills 

Ability to put together architecture diagrams and designs 

Read more
Renowned
Bengaluru (Bangalore)
3 - 7 yrs
₹7L - ₹15L / yr
Data Structures
SQL Azure
ADF
  • Azure Data Factory, Azure Data Bricks, Talend, BODS, Jenkins
  • Microsoft Office (mandatory)
  • Strong knowledge on Databases, Azure Synapse, data management, SQL
  • Knowledge on any cloud platforms (Azure, AWS etc.,)
Advanced Excel
Read more
Designandconstruct.in
Designandconstruct.in
Agency job
via Hirebay by Bishnu Prasad
Bengaluru (Bangalore)
2 - 5 yrs
₹3L - ₹5L / yr
Business Development
Sales
Real Estate
Conduct research on leads through the internet and other sources to get a good
understanding of the customer and generate the customer profile.
For all assigned leads, be the point of contact, establish contact and coordinate with them
until its confirmed.
Work out strategies to effectively engage with the client, make an impactful pitch and
establish a connection with the client.
Conduct the site visit and explain the project details and specifications.
Follow up post site visits in a systematic manner with relevant information to strengthen the
relationship.
Manage the relationship till sale materializes or it reaches a logical conclusion.
Seek guidance and support from the reporting manager to close the sale. Operate within the
price bands approved for the different packages.
For all sales closed ensure a process for coordination with internal teams and collection of
the booking amount. Ensure smooth transition for on-going client servicing the CRM team.
Maintain relationship with customer till registration and unit is handed over to the customer.
Work on generating possible referrals from assigned Priority relationships and other
sources.
Contribute to new product ideas and marketing based on learning's and insights acquired in
dealing with customer.
Stay updated on product / project status and knowledge. Track and monitor the competition
and market trends. Work continuously to improve knowledge and understanding of the
field. Share knowledge and information with the team.
Ensure timely updates on the sales pipeline on the system. Submit any other reports and
updates as required by the reporting manager
Focus on enhancing own sales effectiveness and self-improvement goals. Identify specific
goals and action plans to achieve focused growth and development.
Achieve growth and hit sales targets by successfully managing the sales team
Design and implement a strategic business plan that expands company’s customer base and
ensure its strong presence.
Own recruiting, objectives setting, coaching and performance monitoring of sales
representatives.
Present sales, revenue and expenses reports and realistic forecasts to the management team
 
Read more
Hiring for a Crypto based company
Hiring for a Crypto based company
Agency job
via Beiing Corporate Private Limited by Karen Fernandes
Bengaluru (Bangalore)
5 - 8 yrs
₹5L - ₹15L / yr
skill iconJava
skill iconPython
skill iconRuby
skill iconRuby on Rails (ROR)
skill iconGo Programming (Golang)
+2 more

You have 5 years or more of Backend end development experience with expertise in designing and implementing high-performance applications.

Worked with and built high-performance products using Node Js/GoLang/ Python and have seen the product evolution cycle from PoC to Production

You have a deep understanding of design principles and can rightly judge/implement solutions to complex problems

You are capable of writing high-quality code that conforms to the standards and best practices in a particular language/framework.

You have experience building a product using a mainstream library or framework.

You love to own end to end responsibility, starting from defining the problem statement (either yourself or alongside your peers), development (PoC if needed), testing, releasing in staging & then production environment, and finally monitoring.

Previous work experience in product-based startups

Experience building for products that have scaled and have seen the product evolution

Understands the cryptocurrency landscape
Offers the best CTC in the market
Read more
ERA Interfaces
at ERA Interfaces
1 recruiter
Shatish E
Posted by Shatish E
Remote, Bengaluru (Bangalore)
0 - 3 yrs
₹2.4L - ₹3L / yr
skill iconJavascript
skill iconHTML/CSS
User Interface (UI) Design
skill iconjQuery
Wordpress
+1 more
We are looking for a seasoned front-end developer to join our product team. This role requires you to be a tech-savvy contributor in translating the customer needs and user expectations into interactive web apps. You’ll be an exceptional problem solver and take responsible actions in ensuring the application is optimized both in technology and in delivering the best user experience.
Responsibilities:
  1. Work closely with design, product management, and development teams to create elegant, usable, responsive, and interactive interfaces across multiple devices.
  2. Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules, and maintainability of the code.
  3. Implement UI development principles to ensure that the product client-side serves at scale.
  4. Review and optimize app usage by monitoring key metrics and rectifying the issues proactively.
  5. An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.
  6. Developers should be team player or should work individually when required.
  7. Developer should work parallel to backend developers.
Requirements:
  1. 1 to 2 years of relevant work experience as a web developer, UI developer, JavaScript expert, or frontend engineer
  2. Proficiency in HTML, CSS, JavaScript, and jQuery.
  3. Good understanding of APIs and how to use them to get the work done fast.
  4. Proficiency in writing clean and optimized code.
  5. Familiar with UI layouts, SASS, Bootstrap, and the CSS GRID system.
  6. Experience debugging using popular JavaScript-based tools like Chrome Developer Console.
  7. Knowledge of ReactJs/VueJs & Python will be a plus


ERAINTERFACES | Leading WordPress - LMS - Chatbot Providers in India We are into Website, Application, Artificial Intelligence Developers in India, (LMS) Learning Management System, Chatbot, Alumni Software Providers.
visit us at : https://erainterfaces.com/
Read more
Sagacito
at Sagacito
2 recruiters
Neha Verma
Posted by Neha Verma
NCR (Delhi | Gurgaon | Noida)
3 - 9 yrs
₹6L - ₹18L / yr
skill iconMachine Learning (ML)
Natural Language Processing (NLP)
skill iconPython
skill iconData Science
Location: Gurgaon Role: • The person will be part of data science team. This person will be working on a close basis with the business analysts and the technology team to deliver the Data Science portion of the project and product. • Data Science contribution to a project can range between 30% to 80%. • Day to Day activities will include data exploration to solve a specific problem, researching of methods to be applied as solution, setting up ML process to be applied in context of a specific engagement/ requirement, contributing to building a DS platform, coding the solution, interacting with client on explanations, integration the DS solution with the technology solution, data cleaning and structuring etc. • Nature of work will depend on stage of a specific engagement, available engagements and individual skill At least 2-6 years of experience in: • Machine Learning (including deep learning methods): Algorithm design, analysis and development and performance improvement o Strong understanding of statistical and predictive modeling concepts, machine-learning approaches, clustering, classification, regression techniques, and recommendation (collaborative filtering) algorithms o Time Series Analysis o Optimization techniques and work experience with solvers for MILP and global optimization. • Data Science o Good experience in exploratory data analysis and feature design & development o Experience of applying and evaluating ML algorithms to practical predictive modeling scenarios in various verticals including (but not limited to) FMCG, Media, E-commerce and Hospitality. • Proficient with programming in Python (must have) & PySpark (good to have). Parallel ML algorithms design and development and usage for maximal performance on multi-core, distributed and/or GPU architectures. • Must be able to write a production ready code with reusable components and integration into data science platform. • Strong inclination to write structured code as per prevailing coding standards and best practices. • Ability to design a data science architecture for repeatability of solutions • Preparedness to manage whole cycle from data preparation to algorithm design to client presentation at individual level. • Comfort in working on AWS including managing data science AWS servers • Team player and good communication and interpersonal skills • Good experience in Natural Language Processing and its applications (Good to Have)
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos