
As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.
Key Responsibilities
Call Handling & Query Management
• Answer inbound calls on the dedicated support line with professionalism.
• Log and document customer/system queries accurately.
• Maintain structured records for tracking and reporting.
Basic System Support
• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.
• Guide the users through basic troubleshooting steps.
• Escalate unresolved or technical issues to the internal team.
Collaboration & Escalation
• Work closely with the internal support team to ensure timely resolutions.
• Communicate escalated issues with complete details for faster problem-solving.
• Follow up to ensure query closure and customer satisfaction.
Documentation & Reporting
• Maintain logs of queries and call outcomes for reference.
• Prepare simple reports on recurring issues and support trends.
• Share daily, weekly and monthly updates with the internal team.
Professional Communication
• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.
• Represent SmartWinnr’s brand values in every interaction.

About SmartWinnr
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Java Developer – Job Description Wissen Technology is now hiring for a Java Developer - Bangalore/Mumbai with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Exp. - 3 to 8 years. • Experience in Core Java and Spring Boot. • Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns. • Should have the ability to analyze, design, develop and test complex, low-latency client facing applications. • Good development experience with RDBMS. • Good knowledge of multi-threading and high-performance server-side development. • Basic working knowledge of Unix/Linux. • Excellent problem solving and coding skills. • Strong interpersonal, communication and analytical skills. • Should have the ability to express their design ideas and thoughts. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.
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○ Engage with clients to understand their business processes and objectives.
○ Conduct in-depth analysis of client requirements to identify specific needs.
○ Provide process consulting by mapping ‘as-is’ and ‘to-be’ processes to ensure maximum utilization of standard Odoo features.
2. Odoo Setup & Configuration
○ Set up Odoo environments based on the customer’s hosting preferences.
○ Configure Odoo applications to align with client-specific business workflows.
○ Set up companies, users, and access rights based on organizational structure and security needs.
3. Functional Architecting (for Customization Requirements)
○ Conduct GAP analysis to identify business requirements that necessitate custom development.
○ Define functional workflows for business processes requiring customization.
○ Draft user stories or detailed functional specifications to guide the technical team.
4. Data Migration
○ Plan and execute data migration strategies from legacy systems to Odoo.
○ Perform data imports (via templates or scripts) and validate data accuracy post-migration.
○ Troubleshoot and resolve any data-related discrepancies.
5. Training
○ Conduct end-user training sessions on both standard and customized Odoo features.
○ Develop training materials and user documentation for effective onboarding.
○ Provide ongoing support and address user queries during the training phase.
6. Testing
○ Perform functional testing to ensure quality before delivering features to the client.
○ Support clients during User Acceptance Testing (UAT) and follow up to ensure completion.
○ Define success criteria for user stories involving development or customization.
7. Go-live
○ Plan and execute cutover activities for go-live.
○ Ensure smooth transition and provide immediate support during the go-live period.
○ Maintain high availability and responsiveness during this critical phase.
8. Support
○ Provide ongoing support to end-users after implementation.
○ Resolve functional issues and respond to support requests promptly.
○ Ensure service levels are maintained in accordance with agreed SLAs.
9. Documentation
○ Create and maintain Business Requirement Documents (BRDs) and Functional Specifications (FSDs/User Stories).
○ Prepare user guides and manuals for custom-developed features. ○ Ensure documentation remains up-to-date with ongoing changes and improvements.
10. Stakeholder Communication
○ Maintain proactive and transparent communication with clients regarding project progress.
○ Conduct regular project review meetings to ensure alignment with client expectations.
11. Project Management
○ Manage project timelines, milestones, and deliverables to ensure successful implementation.
○ Utilize Aktiv's project management system for tracking tasks and logging timesheets.
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○ Work closely with developers, technical leads, and other consultants to deliver integrated solutions.
○ Participate in regular internal meetings to align project activities.
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Founded by experienced founders and funded by Tier-1 VCs, it is a solution
for democratizing the shopping experience on e-commerce platforms. Our aim is to
provide a superior shopping experience for all our partners and improve both
customer satisfaction and their GMV.Being an early-stage company, we are looking for self-driven, motivated people who want to build something exciting and are always looking out for the next big thing.We plan to build this company remotely, which brings freedom but also an added sense of responsibility. If all this sounds interesting to you read on
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● Develop and handle well-functioning databases and applications which are
scalable.
● Write effective APIs.
● Build security and data protection settings.
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efficiency, strong functionality, and optimization
Skills and Requirements
● 2+ years' experience in a full-stack developer role
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Structure, Algorithm, Multi-threading.
● Hands-on experience with Node JS,/React/JavaScript-OOJS/ES6.
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Docker.
● Experience with Linux, service development and deployment
Traits we value
● Ability to handle the short turnaround time projects effectively
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● Ability to be flexible, agile, and thrive in chaos
● Excellent oral and written communication skills
"This is an opportunity to explore in the Global markets"
We are looking for a motivated and well-spoken Inside Sales Manager (IC) to join our sales team. The Inside Sales Managers will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.
Requirements:
Open to work for shift 6.30 pm – 4.30 am (Night Shift)
Excellent communication skills (Verbal and Written)
Graduate in any discipline
Neutral Accent for Interacting with Global customer base
" Immediate Joiners Preferred "
Work From Office (Location: Bangalore -HSR layout / Kudlu Gate)
"Fresher can also Apply
The Role
We are looking for an experienced Software Engineer (React Native) who will lead the development for Jackett's mobile apps. Each day you'll design, build and ship features that will directly improve teachers' lives. You will shape our product direction and technical architecture for the years to come.
You'll report directly to the CTO and partner closely with teams across product and design to build React Native apps for Android and iOS from scratch. And we'll work together to create an environment where you can grow professionally.
Key Responsibilities:
- Own the architecture, development and implementation of our mobile app to enable the team to quickly iterate a high-quality product.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Implement pixel perfect Ul's that match the designs.
- Create our iOS and Android deployment CI/CD pipeline to ship reliable features daily.
- Engage in technical research and champion best practices for writing clean, maintainable and reusable code with clear documentation.
- Accurately estimate time and effort required to deliver high quality features.
Required Skills/Abilities: - 4 + years of experience as a software engineer.
- Built and shipped high-quality mobile apps (android and iOS) using React Native.
- Production-level experience with Mobile C l / C D , unit testing and automated E2E testing
- Proficiency working with RESTful APIs.
- Ability to take extreme ownership of your work and to deal with high pressure situations in a fast paced environment and meet targets without compromising the quality of the deliverables.
- Product understanding to break down user stories into high impact features.
- Excellent organisational and communication skills, especially for a remote first work environment
Extra Credits for:
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-Taking static HTML/CSS frontend code and integrating with custom Php website and web app
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-Able to work in a team as well as individually.
Job Type: Full-time

Job Description
We are looking for a Back-End Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your coworkers into the application. A basic understanding of front-end technologies is therefore necessary as well.
Responsibilities
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The Business Development Executive role is for someone who enjoys establishing & managing clients. The ideal candidate will have an interest in the web & mobile technology, a passion for helping others, and the ability to drive new business. This is a position for someone who is a go-getter. GeekMindz is looking for career-oriented individuals who are searching for rapid growth and professional development. Candidates must have a bachelor's degree and exceptional communication, interpersonal, analytical, and problem-solving skills.
What You'll Do
- You will be responsible for identifying prospects and closing new business. You should have experience in sales or business development and ideally you should be able to come in with a rolodex of contacts within the industry.
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- Work cross functionally with internal teams to ensure client's success.
- Provide Sales management with detailed pipeline reports and market analysis.
About You
- 1.5+ years in sales (inside / outside / direct) experience, preferably in IT Services & Products.
- You should have experience with working in Web, mobile, Data Analytics services and have contacts/clients in similar verticals.
- Organized and methodical, with phenomenal communication skills and a consultative approach in addressing client needs.
- Self-motivated with strong communication skills (verbal and written).
- Understands market trends, analytics, customer needs and competitive intelligence data
- Comfortable managing through change and working in a fast-paced environment
What you'll get
- An opportunity to make an immediate impact in a growing company
- Flexible working & Open vacation time
- Best compensation package which includes base + commissions







