Customer Support Executive

Location: Jaipur (Work From Office)

Employment Type: Full-Time

We're looking for a GenAI Engineer (LLM Engineer) to build scalable AI-powered SaaS applications using Large Language Models (LLMs). You'll develop intelligent AI workflows, integrate LLMs into production systems, and build secure, high-performance AI solutions.

Key Responsibilities

• Integrate LLM APIs (OpenAI, Claude, Hugging Face) into production applications.
• Design and optimize RAG pipelines and prompt engineering workflows.
• Build and manage Vector Databases (Pinecone, Weaviate, pgvector).
• Optimize AI performance, latency, and operational cost.
• Ensure secure, scalable AI architecture.
• Collaborate with Product and Engineering teams to deliver AI-powered features.

Requirements

• 3+ years of backend development using Python, Go, or Node.js.
• Hands-on experience with LLMs, LangChain or LlamaIndex.
• Strong understanding of RAG, Prompt Engineering, and Vector Databases.
• Experience with AWS, GCP, or Azure.
• Knowledge of APIs, Microservices, and AI application development.

Preferred: Experience in SaaS/FinTech, LLMOps, or Model Fine-tuning.

Education: B.Tech, BCA, or equivalent technical qualification.

Apply Now

Application Form: https://zfrmz.com/pAKb2ynfomIsuNwRfRbV?utm_source=cutshort

About the Role

We are looking for a high-ownership, execution-driven individual to join our HR team as part of the Founder's Office. This is a unique opportunity to work at the intersection of strategy, operations, and organizational design. You'll work directly with the leadership team on high-impact projects that are critical to the company's growth, from digital transformation to enhancing the employee experience. This role is ideal for someone who is passionate about building scalable HR systems and thrives in a fast-paced, dynamic environment.

What You’ll Do

• Strategic Initiatives: Work directly with the founders on key HR transformation projects, including digital adoption, organizational design, and company-wide OKR tracking.
• Process & System Building: Collaborate with subject matter experts to build structured HR knowledge systems, create internal SOPs, and enhance documentation.
• Analytics & Reporting: Track and report on HR analytics, project milestones, and key performance indicators to inform strategic decisions.
• Technology Integration: Implement and manage tools and workflows using our HRIS (Zoho People), Notion, Excel, and leverage AI tools like ChatGPT to drive efficiency and innovation.
• Operational Excellence: Take the initiative to spot inefficiencies and drive process improvements, ensuring our HR operations are scalable and robust.
• Internal Communication: Own internal communications and updates related to HR initiatives and execution tracking, ensuring transparency and alignment across the organization.

Who You Are

• A recent graduate (BBA/MBA/HR/Generalist) with strong analytical and communication skills.
• Excellent at documentation, project management, and comfortable working with digital tools and technology.
• Curious about how HR works and excited by the challenge of building structured, scalable systems from the ground up.
• An independent and proactive individual with a strong sense of ownership and a desire to get things done.
• Prior internship or project experience in HR, People Operations, or a Founder’s Office is a plus.

What You’ll Get

• Direct Mentorship: Work closely with the CHRO and cross-functional leaders, gaining invaluable insights and direct mentorship.
• High Visibility: Get high visibility for your work with a clear career path into strategic HR, HR Business Partner, or Operations roles.
• Ownership: Take ownership of meaningful, high-impact projects from day one.
• Startup Culture: Thrive in a fast-paced, supportive environment with a vibrant startup culture.
• Modern HR Tech: Opportunity to work with the latest automation, AI tools, and modern HR technology.

Skill set Requirement
RoR
Any front end frameworks (good to have)
Docker, Aws and Kubernetes
Sidekiq

Note : This position is for Pune location.  Please only apply if you are in pune or willing to relocate to Pune.

We are a product company with headquarter in New York and development centre in Pune.

Opportunity Summary

We are looking for an enthusiastic engineer with experience building Salesforce AppExchange apps to lead the development of Salesforce connectors for our marketing technology products.

What would you do?

·      Collaborate with stakeholders in establishing application requirements, determining features, creating customer-friendly solutions, and determining support needs and performance requirements. 

·      Plan, design, develop, test, and deploy software to satisfy these requirements. 

·      Work according to the agile programming application development methodology adhered to including test-first, iterative development, and continuous re-prioritization.  

·      Support the maintenance of our hosted technology solutions. 

·      Work with other team members in accomplishing group objectives and participating in code reviews. 

·      Ensure timely and robust implementation of the company’s development plans.

·      Ensure that all relevant parties are kept up to date on progress of projects and give feedback on an ongoing basis. 

·      Contribute to the review, selection, and adoption of proprietary tools and technologies. 

·      Use specialist knowledge and experience of information technology to provide technical advice and vision.

Technical Skills

The following skills are needed for this role.

Experience

·      3+ years’ experience in web application design and development 

·      Bachelor’s Degree in relevant discipline or equivalent experience 

Primary Skills

·      Strong background in Java development

·      Experience working with databases and/or CRM systems. 

·      Experience with, or willingness to learn the Salesforce platform

Secondary Skills (nice to have)

·      Experience with Salesforce APEX, VisualForce, SOQL, etc. 

·      Experience building and maintaining Salesforce AppExchange apps. 

·      AWS ecosystem and tools, developing for serverless environments. 

·      Front-end expertise: HTML, CSS, JavaScript, etc. 

·      Other languages such as JavaScript, Typescript, C#, Ruby, Python, PHP, etc. are all valuable. 

Soft Skills

·      Thrives collaborating in a team environment with a diverse range of people.

·      Passionate about delivering an amazing customer experience.

·      Able to have a change of mind, and able to change the minds of others.

·      Writes clearly and concisely.

·      Capable of working without a company office, with a fully remote team.

Growth Skills

·      Possesses a good work ethic; a self-starter with a desire to grow.

·      Always looking for better ways to get the job done.

Job Description:

1. To connect with qualified leads from SDRs and your contribution.

2. To establish trust and comfort with the prospect.

3. To understand the requirement of a prospect and to frame that requirement into specifics.

4. Work with BA to document and break the requirement into modules and features.

5. Work with the tech team to gather solution approach and estimation.

6. To consult the prospect on the solution approach.

7. To work with BA to prepare proposal and scope document.

8. To work on contract documents and initiate projects.

9. Develop a growth strategy focused both on new business generation and customer satisfaction

10. Conduct research to identify new markets and customer needs

11. Promote the company’s products/services, addressing or predicting clients’ objectives

12. Keep records of sales, revenue, invoices, etc.

13. Provide trustworthy feedback and after-sales support

14. Build long-term relationships with new and existing customers

Desired Candidate Profile

1. Should have a keen interest in IT products and services.

2. Should understand the IT industry and current trends and practices.

3. Should be a thought leader to provide informed and useful suggestions to prospects.

4. Should be able to comprehend a vague requirement and frame it into a quantified requirement.

5. Should have very good negotiation skills to negotiate not only on price but also on ideas, suggestions, and rebuttals.

6. Should have excellent communication skills.

7. Should have good general knowledge to connect with prospects and establish connections.

8. Should be highly driven by targets.

Hiring for leading BNPL player
Someone from the Product /Fintech based company
Max notice 1 month or immedite joiner are welcome
Primary role will be quality and timely delivery of the application/feature/module your team will be working on

• Analysis of requirements, preparing a query list based on those requirements
• Participation in test planning meetings and providing feedback to the testing/product teams
• Conducting exploratory testing – simultaneous test design and execution
• Writing Automation test scripts with the aim to carry out https://u-tor.com/topic/how-automate-regression-testing">automated regression tests after every update and release of the new software version
• Set the priority for automation scenarios and work to maximize test coverage
• Write documentation on automated testing and select new automated tools
• Collaborate with the development team to assess or diagnose problems and suggest possible solutions

 Desired Skills:-

• Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
• Experience of 5-7 Years
• Expertise in Automation/Manual testing with experience in writing and executing the test cases
• Expertise in any Software programming language-preferably Java
• Experience in writing test automation scripts and good understanding of standard automation frameworks
• Knowledge of CI tools like Maven, Jenkins, Github and related build deployment processes
• Hands-on experience in API Testing (HTTP and RESTful web services) using JMeter/postman etc.
• Working experience on testing web applications with databases such as (SQL/MongoDb, CouchBase )
• Strong knowledge of software QA methodologies, tools and processes with Understanding the SDLC (Software Development Life Cycle) Models - AGILE, Sprint

We are Still Hiring!!!

Dear Candidate,

This email is regarding open positions for Data Engineer Professionals with our organisation CRMNext.

In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please share your updated resume with response to questions.

We shall reach you back for scheduling the interviews post this.

About Company:

Driven by a Passion for Excellence

Acidaes Solutions Pvt. Ltd. is a fast growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.

CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com

Educational Qualification:

B.E./B.Tech /M.E./ M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

60% in Xth, XIIth /diploma, B.E./B.Tech/M.E/M.Tech/ MCA with (Bsc.IT/Bsc. Comp/BCA is mandatory)

All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)

Exp level- 2 to 5 yrs

Location-Andheri (Mumbai)

Technical expertise required:

1)Analytics experience in the BFSI domain is must

2) Hands on technical experience in python, big data and AI

3) Understanding of datamodels and analytical concepts

4) Client engagement :

Should have run in past client engagements for Big data/ AI projects starting from requirement gathering, to planning development sprints, and delivery

Should have experience in deploying big data and AI projects

First hand experience on data governance, data quality, customer data models, industry data models

Aware of SDLC.

Regards,
Deepak Sharma
HR Team