About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Resources Valley
About
Connect with the team
Company social profiles
Similar jobs
PythonJob Summary:
The Lead IaC Engineer will design, implement, automate, and maintain infrastructure across on-premises and cloud environments. This role should have strong hands-on expertise in Chef, Python, Terraform, and some AWS & Windows administration knowledge.
8-12 years of experience
Primary Skills – Chef, Python, and Terraform
Secondary – AWS & Windows admin (Cloud is not mandatory)
Python
Django
Flask
C++Mandatory Skill set : C++ and Python - UNIX- Database - SQL or Postgres
Developer Role EXP : 3 to 5yrs
Location : Bangalore /Chennai/Hyderabad
1. Strong proficiency in C++ , with fair knowledge of the language specification (Telecom experience is preferred).
2. Proficient understanding of standard template library (STL): algorithms, containers, functions, and iterators
3. Must have experience on Unix platforms, should possess shell scripting skills.
4. Knowledge on compilers(gcc, g) and debugger (dbx). Knowledge of libraries and linking.
5. Good understanding of code versioning tools (e.g. Git, CVS etc.)
6. Able to write and understand python scripts (both python2 and python3)
7. Handson with logic implementation in python and should be familiar with list comprehension and is comfortable in integrating it with C++ and Unix scripts
8. Able to implement multithreading in both C++ and Python environment.
9. Familiar with Postgres SQL.
C++ developer with Python as secondary - 3 to 4 yrs exp / should be CW.
Machine Learning (ML)
Data ScienceAttention 6th Semester Engineering Students!
We are excited to announce that Igeeks, India's No. 1 internship platform with 10,000+ internships in Engineering, MBA, Commerce & Management, and other streams, is offering a 3-month internship program starting from 10th September 2024. This is a fantastic opportunity for students who are transitioning into the 7th semester to gain valuable experience and enhance their skills.
Program Details:
• Duration: 3 months
• Start Date: September 10th 2024
• Eligibility: 6th Semester Engineering students entering 7th Semester
• Contact: Interested students can contact us for more details and to enroll in the program.
Don't miss out on this opportunity to kickstart your career and gain hands-on experience in your field. Interested students can join the program and should share this information with all eligible peers.
Apply Now for the Internship Program:
Click here to fill out the Internship Admission Form
https://forms.gle/sg6Mjw9e3BYy5H787
Note: Limited slots available! Hurry, as registrations for this batch are closing soon.
Mandatory skills
- Singleview
- Experience in C++, Python & Perl
- Broad understanding of UNIX operating environment
Secondary exp:
- Experience with multi-user, complex software applications
- Mix platforms such as Windows/ Linux
- Able to gain a basic understanding of client requirements.
- Should be self-motivated and self-driven
- Ability to work with team members across the globe
- Excellent interpersonal and written communication skills
- Ability to define, implement and work to a schedule
- Good time management skills
Amazon Web Services (AWS)Experience: 6-9 Years
Location: Pan India
Job Description
Assist in the establishment of internal and controls related to software asset management, governance and compliance
Handled Cloud – AWS, Amazon, GCP & Billing
Participated in license compliance audit.
Tracking/management of software license governance and compliance in accordance with enterprise policy, process, procedures and controls by internal staff and external service providers
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)
Ruby
Ruby on Rails (ROR)PythonAs an experienced engineer we know that you have built software to solve various business problems at your previous workplaces. You may have also explored technologies on your own for your learning or hobby projects.
- You will be building APIs for the Synup platform and also UI to make our platform capabilities available to our customers.
- You and the team that you are a part of will be collectively responsible building performant software and customer experiences that scale to our next million customers.
- You will be responsible for writing technical specs and contributing to it's implementation. We expect that you would have done the same in your previous workplaces.
- Other folks on our team are looking forward to learn from your experiences.
For engineers that join our team
- We expect you to be good with Ruby or Python to build APIs.
- You will be contributing to our UI that is built with React and GraphQL.
- We hope our team members have a strong grasp of software design patterns and know when to put them to good use.
- Experience with an SQL datastore would help a lot. PostgreSQL is our primary datastore.
- We optimize our search functionality and rollup reports by using ElasticSearch
- We expect that you have used Redis. Redis is our swiss army knife to solve a lot of problems apart from just caching.
Essentials -
- Writing skills
- Media Management & Publishing
- Client Servicing
- Account Management
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon