Call Quality Analyst

Designation – Project Coordinator

Work Location – Ahmedabad (WFO)

Responsibilities:

Support the project manager with end-to-end project management activities.

Prepare project management deliverables such as the project charter, project plan or schedule, risk and issue tracker, communication plan, stakeholder mapping, MOM, and weekly reports.

Standardize processes and define templates for project deliverables. Prepare reports and dashboards.

Manage resourcing and optimize resource utilization handle knowledge management and organize trainings.

Manage document onboarding and off boarding processes.

Required Skills:

1 to 2 years of professional experience in the IT industry.

Good understanding of SDLC phases, knowledge of project management methodologies and models (Waterfall and Agile).

Hands-on experience with project management tools such as Jira, Asana, etc.

Excellent communication skills (both written and verbal).

Attention to detail, negotiation skills, critical thinking, and task management.

Responsibilities:

• Design, implement, and maintain scalable and reliable database solutions on the AWS platform.
• Architect, deploy, and optimize DynamoDB databases for performance, scalability, and cost-efficiency.
• Configure and manage AWS OpenSearch (formerly Amazon Elasticsearch Service) clusters for real-time search and analytics capabilities.
• Design and implement data processing and analytics solutions using AWS EMR (Elastic MapReduce) for large-scale data processing tasks.
• Collaborate with cross-functional teams to gather requirements, design database solutions, and implement best practices.
• Perform performance tuning, monitoring, and troubleshooting of database systems to ensure high availability and performance.
• Develop and maintain documentation, including architecture diagrams, configurations, and operational procedures.
• Stay current with the latest AWS services, database technologies, and industry trends to provide recommendations for continuous improvement.
• Participate in the evaluation and selection of new technologies, tools, and frameworks to enhance database capabilities.
• Provide guidance and mentorship to junior team members, fostering knowledge sharing and skill development.

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related field.
• Proven experience as an AWS Architect or similar role, with a focus on database technologies.
• Hands-on experience designing, implementing, and optimizing DynamoDB databases in production environments.
• In-depth knowledge of AWS OpenSearch (Elasticsearch) and experience configuring and managing clusters for search and analytics use cases.
• Proficiency in working with AWS EMR (Elastic MapReduce) for big data processing and analytics.
• Strong understanding of database concepts, data modelling, indexing, and query optimization.
• Experience with AWS services such as S3, EC2, RDS, Redshift, Lambda, and CloudFormation.
• Excellent problem-solving skills and the ability to troubleshoot complex database issues.
• Solid understanding of cloud security best practices and experience implementing security controls in AWS environments.
• Strong communication and collaboration skills with the ability to work effectively in a team environment.
• AWS certifications such as AWS Certified Solutions Architect, AWS Certified Database - Specialty, or equivalent certifications are a plus.

• Skills needed: Workday implementation and testing management experience; Proficient in Workday Compensation Module
• Microsoft office; Vision; Strong communication and written skills

Key Responsibilities:

• Develop and execute regional strategies for IT services and reselling in the US, ensuring alignment with company objectives.

• Identify new business opportunities while managing and expanding existing customer relationships within the US region.

• Collaborate with C-level executives to understand their business needs, propose customized IT solutions, and foster long-term partnerships.

• Lead and manage a team focused on delivering high-quality IT solutions, ensuring exceptional customer satisfaction and retention.

• Develop and deliver compelling, solution-based proposals, presentations, and contracts to win new business.

• Drive revenue growth by optimizing sales cycles, identifying upsell/cross-sell opportunities, and negotiating large-scale deals.

• Coordinate regional sales and operations teams to ensure smooth execution of projects and services.

• Monitor market trends, competitor activities, and customer feedback to continually enhance service offerings.

• Work closely with internal teams (sales, marketing, technical support) to ensure seamless service delivery and project success.

• Report on sales performance, market insights, and team performance to senior leadership.

Responsibilities:

●     Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

●     Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

●     Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

●     Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

●     Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

●     Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

●     Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

●     Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

●     Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

1. Min 3 yrs of experience in Software Development
2. 2+ yrs of experience in Blockchain & Hyperledger experience is a must
3. Good experience with Microservices, Docker, Kubernetes, Devops, and Cloud Technologies.
4. Experience with Java / Golang / Python / Nodejs / ROR / C# or any OO Language.
5. Nice to have CHFA or CHFD certifications 

Hiring for GCP compliant cloud data lake solutions for clinical trials for US based pharmaceutical company.

Summary

This is a key position within Data Sciences and Systems organization responsible for data systems and related technologies. The role will part of Amazon Web service (AWS) Data Lake strategy, roadmap, and AWS architecture for data systems and technologies.

Essential/Primary Duties, Functions and Responsibilities

The essential duties and responsibilities of this position are as follows:

• Collaborate with data science and systems leaders and other stakeholders to roadmap, structure, prioritize and execute on AWS data engineering requirements.
• Works closely with the IT organization and other functions to make sure that business needs and requirements, IT processes, and regulatory compliance requirements are met.
• Build the AWS infrastructure required for optimal extraction, transformation, and loading of data from a vendor site clinical data sources using AWS big data technologies
• Create and maintain optimal AWS data pipeline architecture
• Assemble large, complex data sets that meet functional / non-functional business requirements
• Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency, and other key business performance metrics
• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs
• Create data tools for analytics and data scientist team members that assist them in building and optimizing our product
• Work with data and analytics experts to strive for greater functionality in our data systems

Requirements

• A minimum of a bachelors degree in a Computer Science, Mathematics, Statistics or related discipline is required. A Master's degree is preferred. A minimum of 6-8 years technical management experience is required. Equivalent experience may be accepted.
• Experience with data lake and/or data warehouse implementation is required
• Minimum Bachelors Degree in Computer Science, Computer Engineering, Mathematical Engineering, Information Systems or related fields
• Project experience with visualization tools (AWS, Tableau, R Studio, PowerBI, R shiny, D3js) and databases. Experience with python, R or SAS coding is a big plus.
• Experience with AWS based S3, Lambda, Step functions.
• Strong team player and you can work effectively in a collaborative, fast-paced, multi-tasking environment
• Solid analytical and technical skill and the ability to exchange innovative ideas
• Quick learner and passionate about continuously developing your skills and knowledge
• Ability to solve problems by using AWS in data acquisitions
• Ability to work in an interdisciplinary environment. You are able to interpret and translate very abstract and technical approaches into a healthcare and business-relevant solution

Skills:

• .NET framework, VB, C#
• HTML 5, Bootstrap, CSS, Less .
• Communication Protocols like HTTP, TCP, WCF, Web API, Modbus.
• Databases- MS SQL Server 2008 R2, MySQL. Knowledge on Redis, MongoDB.
• Scripting language -Java-Script, jQuery, AngularJS, SignalR, Ajax.
• AWS SDK preferred, Cloud Migration., IIS, Self-hosting, window server,
• Other tools -Postman & Fiddler, Tortoise SVN, Mantis bug tracking, Redmine.

Key Strengths :

• Good debugging skills.
• A major responsibility includes planning development cycle, designing, module development, code merge, Unit / Integration testing etc.
• Highly motivated team player.
• Experience in working on multiple projects simultaneously.
• Quick learning of any new technologies.
• Capable to take independent responsibility as well as ability to contribute and be a productive team member.

Key responsibilities:

• Involved into discussion of design and development of new feature enhancement.
• Involved in integration with the IoT devices over the TCP binary protocol.
• Involved in design and development of Web API to expose the data uploaded by devices to third party applications.
• Coordinating with the testing team for fixing bugs.
• Coordinating with firmware (Embedded) team for device integration.
• End to end design and development of modules.

• Experience in Front End Development.
• Knowledge of Conversion Optimisation best practices.
• Knowledge of designing for good SEO.
• Ability to interact with clients.
• Game of Thrones fan. Or The Office. Or Brooklyn 99. Or Suits. No?

• Take lead on projects; all the way from leading kickoff sessions, research exercises, and presenting work to stakeholders throughout the process.
• Help the design team with user interfaces for all things at FamPay, including, but not limited to website, web app, mobile apps and physical products..
• Map user personas and desired actions. Be the Usability Champion.
• Work closely with Engineers. Document features for seamless handoff to design and development teams.