About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.
Shubham Vishwakarma
Full Stack Developer - Averlon
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.NETExperience: 3+ years of extensive experience into .Net technologies.
Requirements:
- Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
- 5 years of development experience using C# .NET
- Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
- Familiarity with architecture styles/APIs (REST, RPC)
- Understanding of Agile methodologies
- Strong attention to detail
- Excellent troubleshooting and communication skills
- Knowledge of REST and RPC APIs
- Able to work well in a team setting
- Conduct tele-sales activities, provide product information, and close deals to meet sales targets.
- 1-3 years of experience in HNI customer handling, lead generation, and cold calling; basic MS-Excel knowledge; strong communication skills in English
- Outbound Calling: Make cold and warm calls to potential customers, introduce the company's products/services, and explain their benefits to generate interest.
- Lead Generation: Identify and qualify leads through effective questioning techniques and pitch products based on customer needs.
CC++What You'll Do
● Develop embedded system architecture that is efficient and scalable
● Develop multi-device system design, envision customer interaction, and corner cases to build issue-free design
● Develop firmware code for Interrupt driven system which interacts with Android and cloud
● Implement function safety, protection and security in the embedded system
● Implement predictive hardware failure features
Who You Are?
● Passionate individual who loves to work on embedded systems. a person who likes to drive things actively rather than waiting for tasks to get assigned.
● Strong programming capabilities
● Understanding of electronics and hardware
● Clear thought process, believe in simplifying rather than complicating
● Argue and fight over the opinions. Believe in delivering the best for the users
You Should Have
● 3+ year experience in embedded system design
● Mastery in C/C++ for embedded systems. Strong fundamentals of Microcontrollers and their common peripherals.
● Strong basics of C/C++, memory map, compiler functionality
● Done multiple projects during graduation/post-graduation. Participated and performed in tech competitions.
● Experience working with actuators like motors (DC/brushless), LED/LCD and HMI interfaces, speakers, sensors etc
● Experience working with motor control algorithms and PID controllers
- Proficiency with Linux OS and basic bash scripting
Data Analytics- Power BI Report and Dashboard development.
- Building Analysis Services reporting models.
- Developing visual reports, KPI scorecards, and dashboards using Power BI desktop.
- Connecting data sources, importing data, and transforming data for Business intelligence.
- Analytical thinking for translating data into informative reports and visuals.
- Should have an edge over making DAX queries in Power BI desktop.
- Expert in using advanced-level calculations on the data set.
- SQL Server with SSAS is must.
- Very good communication skills must be able to discuss the requirements effectively with the client teams, and with internal teams.
Roles & Responsibilities:
- Creating and executing a strong performance marketing strategy & execution plan.
- Developing and managing digital prospecting and remarketing campaigns
- Managing budgets and campaigns across all digital channels to drive strong return on investment and efficient CAC
- Ensuring successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
- Identifying and testing new channels to continue to meet or exceed established critical metrics
- Working closely with the management to share funnel conversion improvement ideas, feedback & present results
Scope:
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Research |
Competitor Research |
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Trends - Voice SEO, Design Aesthetics |
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Tools |
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Website |
A/B Testing |
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Website + Landing Page + CRO - Back-End - Analysis / Audit |
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Social Media |
Existing Brand - Analysis / Audit |
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Create Cohorts |
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A/B Testing |
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Optimizations |
Social Media CRM Integration |
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Optimizing bottlenecks |
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Email Marketing |
Email Marketing Audit + Tools Integration |
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Email Marketing - Scheduling + Metrics + Optimization |
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Performance Marketing |
Existing Brand - Ad Account Analysis / Audit |
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Create Cohorts |
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Create Platform-Cohort-Specific Funnels |
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Platform-cohort-specific Detailed targeting for each creatives |
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Run Performance Ads |
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Strategize: Open-Ended, Retargeting, Look-Alike, Custom Audiences |
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Strategize: Platforms-specific to the brands |
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A/B testing |
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Ensure client growth |
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Client Interactions: Client Reports + Briefings |
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Upskilling |
Complete Courses |
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Create Concise Course Notes |
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Create SOPs |
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Reporting |
Daily, Weekly, Monthly MIS Report |
React.js
Redux/Flux-Proficient understanding of web markup, including HTML5, CSS3
-Knowledge of JS based build tools like Grunt, Gulp, and Bower
-Knowledge of Unit Testing with Jest
-Exposure in SEO, Web Service integration, asynchronous request handling, partial page update etc.
-Exposure to Node.js would be an added advantage
-Knowledge of different process tools like Git, SVN, Jenkins etc.
DESIRED SKILLS:
-Strong experience in Responsive Design, React JS
-Understanding of Native and Cross Platform mobile applications and user experience best practices
-Exposure to Node.js, Angular and React Native would be an added advantage
React.js
Javascript
AngularJS (1.x)Position: Technical Lead - Frontend
Location: Bengaluru
Who we are
Jivox is transforming the way the world experiences digital marketing. We connect brands with their audiences in the most personalized way: using big data, AI/machine learning, Dynamic Creative Optimization (DCO), customer journey optimization, and identity technologies to deliver omni-channel precision marketing.
https://www.jivox.com/creative-advertising-technologies-forrester/">Recognized as a leader in creative advertising technologies by Forrester Research, Jivox delivers 1:1 messaging throughout the customer journey, seamlessly linking paid and owned media. Our portfolio of global clients includes the likes of Marriott, Mazda, Unilever, Nestle, IBM, Vodafone, and Heineken.
POWERFUL DYNAMIC CREATIVE PERSONALIZATION PLATFORM
Jivox has offices in San Mateo, Bangalore, New York, London, and Singapore.
Your Opportunity
- Own and drive business features into tech requirements
- Work closely with Product Managers, Customers to align technology choices with business requirements
- Design and build rich interactive application to be used by leading media companies
- Optimize our algorithms and API so that the we will be able to return information fast (and we mean really fast...and for a large numbers of users)
- Build eye catching tools that will provide useful content and consumer delight
- Quickly create quality prototypes
- Staying updated on emerging technologies
- Evangelist for high quality products and driver of best practices towards the same
- Mentor and develop junior developers in the team
Required Experience
- 7+ years of Frontend Development experience
- Expert in React or similar frameworks
- Strong proficiency in JavaScript, HTML and CSS
- Expert in translating designs and wireframes into high quality code
- Proven experience in building high performance web application
- Prior experience working with test-driven development and continuous integration
- Prior experience working with microservices
- Prior experience in an Agile environment on a Scrum team
- Experience on one of AWS, Azure or GCP
Who you are
- You have excellent and effective communication and collaborative skills
- You love problem solving
- You stay up to date with the latest technologies and then apply them in real life
- Interest and ability to influence all areas of software development from software best practices, CI, CD, Sustainability, documentation etc
- Eagerness to mentor the team and be a go-to technology leader
- You love paying attention to detail
- You thrive in meeting tight deadlines and prioritising workloads
- Ability to collaborate across multiple functions
Education
Bachelor’s degree in Engineering or equivalent experience within the field.
.NET
Java
Python
Amazon Web Services (AWS)
Go Programming (Golang)
iOS App Development
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Full Stack Developer - Averlon