About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

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About us: www.devcare.com
Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say, about the interesting projects, you for sure will gain an enriching positive experience every moment.
Name of the company: DevCare Solutions
Year of establishment: April 19th, 2005
Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210
It's Complete US Shift – Onsite
Shift Timing will be 7.00pm to 4.00am IST
Cab: Pick and Drop Available
Dinner will provide in the company
Benefits
Incentives for every placement
Cab
Food
Holiday bonus
Health Insurance
uncovering areas for improvement, and developing and
implementing solutions.
- Leading ongoing reviews of business processes and developing
optimization strategies
- Exposure to at least three of our major business segments
(Electronics, Travel, Grocery, Hotels, Wellness, Fashion, Auto etc.)
- Ability to connect the dots to arrive at conclusion faster and with
facts, a strong data savvypersonality
- Deep domain experience in one or two business areas a key
- A Great Data Storyteller with effective visualization
techniques, infographics etc.
- Staying up to date on the latest process and IT advancements
to automate and modernize systems.
Conducting meetings and presentations to share ideas and
findings
- Performing requirements analysis.
- Documenting and communicating the results of your efforts.
- Effectively communicating your insights and plans to crossfunctional team members and management.
- Partner with other stakeholder teams across business units to
develop necessary analysis and documentation in a
collaborative way, communicating effectively and efficiently
with production, managerial, and executive team
- Gathering critical information from meetings with various
stakeholders and producing useful reports.
- Ensuring solutions meet business needs and requirements.
- Performing user acceptance testing.
- Prioritizing initiatives based on business needs and
requirements.
- Serving as a liaison between stakeholders and users.
- Monitoring deliverables and ensuring timely completion of
projects.
- Develop meaningful and lasting relationships with partners for
optimized systems integration, and respond to questions and
concerns from managers and executives with supporting
research and recommendation
Engineering Manager Responsibilities:
- Platform stability and smooth functioning on a day to day basis.
- Proposing and managing budgets for projects and for growth.
- Supervising the work of multiple teams (build, test, infrastructure).
- Planning and executing strategies for completing projects on time.
- Identifying potential roadblocks and building contingency plans.
- Quickly dealing with bugs and breaks in the operational environment.
- Determining the need for training and talent development.
- Team building.
- Product launch with management buyin.
- Providing clear and concise instructions to engineering teams.
Engineering Manager Requirements:
- Bachelor's / Masters degree in CS or related.
- 8 t0 12 years' engineering experience.
- Proven supervisory and technical skills.
- Capable of working in an unsupervised agile environment.
- Must come highly-recommended.
Job Description:
Software Development Engineer - Backend
Responsibilities
• Writing reusable, testable, and efficient code Develop, Code or modify, test, and
debug application programs of varying degree of complexity.
• Design and implementation of low-latency, high-availability, and performant
applications.
• Integration of user-facing elements developed by front-end developers with server
side logic Implementation of security and data protection.
• Integration of data storage solutions
Skills And Qualifications:
• Experience in design and implementation of low-latency, high availability, high
performance applications capable of handling large scale distributed workloads
Expert in Java, with knowledge of Spring boot and Hibernate framework.
• Experience with Elasticsearch
• Knowledge of user authentication and authorisation between multiple systems,
servers, and environments.
• Experience with relational databases like PostgreSQL/MySQL/Oracle.
• Able to create database schemas that represent and support business processes
Strong unit test and debugging skills
• Proficient understanding of code versioning tools such as Git.
• Understand lean approach with frequent releases and focussed on getting MVPs into
market as early as possible to increase feedback
• Passion for fast-paced and iterative software development
• Fast learner and open to working with new libraries/platforms
Nice to have:
• Experience developing in AWS/Azure/Google Cloud environments
• Solid understanding of Cloud PaaS / IaaS constructs and their APIs Understanding of
security products and secure coding techniques
Responsibilities
- Study design briefs and determine requirements
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software or by hand
- Use the appropriate colors and layouts for each graphic
- Work with copywriters and creative director to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Dreamweaver, Photoshop)
- A keen eye for aesthetics and details
- Excellent communication skills
- Ability to work methodically and meet deadlines
- Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
- Design, build and maintain our social media presence
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Identify trends and insights, and optimize spend and performance based on the insights
- Brainstorm new and creative growth strategies
- Plan, execute, and measure experiments and conversion tests
- Collaborate with internal teams to create landing pages and optimize user experience
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Instrument conversion points and optimize user funnels
- Collaborate with agencies and other vendor partners
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate








