Call Quality Analyst

Customer Support Executive Role (For ERP Software, Accounting & GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (On-site, Full Time)

Working Days: Monday – Saturday

Timings: 10:00 AM – 7:00 PM

Role Overview

This role involves supporting existing customers using our ERP software. The support is focused on accounting operations, billing, and GST-related queries. The position requires regular customer interaction and live problem-solving.

Key Responsibilities

• Handle customer queries related to ERP software usage
• Resolve accounting entries, billing, and GST-related issues
• Guide customers step-by-step during live calls
• Provide remote support using AnyDesk / UltraViewer
• Escalate complex issues when required

Mandatory Eligibility

• Commerce background (B.Com / M.Com or equivalent)
• Basic understanding of accounting entries
• Comfortable communicating with customers on calls
• Willing to work on-site at Lower Parel, Mumbai
• Freshers who are good in accounting can also.

Interested Candidates Can Apply Now

About VJ Tech Consultancy

VJ Tech Consultancy is a dynamic, new-age firm founded and led by seasoned ex-Chief Information Officers (CIOs) and Chief Information Security Officers (CISOs), each boasting over 30 years of experience in the technology and security domains. We leverage this deep, executive-level expertise to provide superior consulting, cutting-edge IT products, and robust security solutions that directly address the complex challenges faced by modern enterprises. Our leadership is our competitive edge, allowing us to connect with clients at a strategic level.

The Opportunity

We are seeking a highly motivated, results-driven, and aggressive Business Development & Sales Professional to be a foundational member of our team. This role is a pure-hunter position, responsible for generating new business, establishing market presence, and driving revenue growth for our portfolio of IT products and advanced security solutions. If you thrive on the challenge of opening doors, closing deals, and being rewarded for performance, this is your opportunity to leverage the credibility of our leadership team to build a lucrative career.

Key Responsibilities

• Aggressive Prospecting & Lead Generation: Proactively identify, qualify, and target new business opportunities within various sectors, primarily through cold-calling, networking, industry events, and digital outreach.
• Pipeline Management: Build and maintain a robust sales pipeline, meticulously tracking all activities and sales stages from initial contact to final closure.
• Strategic Engagement: Initiate and conduct high-level strategic meetings, articulating the value proposition of VJ Tech Consultancy's products and solutions, backed by the credibility of our ex-CIO/CISO leadership.
• Solution Selling: Understand client needs deeply to effectively map them to our IT and security offerings, developing and presenting tailored proposals that demonstrate clear ROI.
• Sales Execution: Negotiate terms, close deals, and achieve/exceed quarterly and annual sales targets.
• Market Feedback: Serve as a critical link between the market and our leadership team, providing feedback on market trends, competitor activities, and client needs to help shape our offerings.

Key Skills Required:

Primary Skills:

o COBOL

o JCL (Job Control Language)

o VSAM (Virtual Storage Access Method)

Job Responsibilities:

 Design, develop, test, and maintain mainframe applications using COBOL, JCL, and VSAM.

 Perform impact analysis, troubleshooting, and performance tuning.

 Collaborate with cross-functional teams to understand business requirements and translate

them into technical solutions.

 Ensure adherence to coding standards and participate in code reviews.

 Work independently on tasks with minimal supervision and deliver high-quality code within

deadlines.

Eligibility Criteria:

 Minimum 5 years of hands-on experience in mainframe development.

 Strong problem-solving and debugging skills.

 Good communication and team collaboration abilities.

 Willingness to work from the Pune office.

Interview Mode:

Weekend Drive – Virtual Interviews scheduled for 28th & 29th June

Namskaram

Senior Product Analyst

Context:

We are looking for a Senior Product Analyst with experience in mobile App analytics, who is passionate about building digital products that can put yoga and meditation from a realized master in the hands of 7 billion people on the planet.

You will join a small and evolving team that is passionate about realizing Sadhguru’s vision and at the same time is also committed towards their own personal growth. You will be hands-on and at the same time get an opportunity to define, and lead the analytics practice, and to shape up the future of the digital products at Isha.

Responsibilities:

●     Data analysis and solution building based on insights captured from data.

●     Responsible for giving insights to management and help in strategic planning.

●     Structure concise reports with insights supported by solid analytics and logical thinking.

●     Cross-team projects and streamlining of the process.

●     The root cause Analysis of problems and suggesting improvements to product/ops based on insights.

●     Effectively working with complex data sets with minimal guidance, including cleaning and wrangling data to quickly unearth insights and trends and effectively communicating these to leadership through appropriate data summaries, visualizations and narratives.

●     Answer business questions and provide recommendations through a combination of

●     Descriptive, inquisitive and prescriptive analytics.

Requirements:

●     Strong 3-5 year experience in analytics.

●     Experience in working on analytics for a mobile App.

●     Proficiency in SQL, Excel and at least one visualization tool like tableau or qlikview.

●     Demonstrated ability of solving complex problems and attention to detail.

●     Demonstrated ability of work independently with stakeholders and cross functional teams, preferably in a startup environment.

●     Exposure to a statistical or analytical language such as R or Python.

●     Exposure to ML algorithms and modeling techniques.

●     Open to remote working.

• Act as primary day-to-day contact on analytics to agency-client leads
• Develop bespoke analytics proposals for presentation to agencies & clients, for delivery within the teams
• Ensure delivery of projects and services across the analytics team meets our stakeholder requirements (time, quality, cost)
• Hands on platforms to perform data pre-processing that involves data transformation as well as data cleaning
  
• Ensure data quality and integrity
  
• Interpret and analyse data problems
  
• Build analytic systems and predictive models
  
• Increasing the performance and accuracy of machine learning algorithms through fine-tuning and further
  
• Visualize data and create reports
  
• Experiment with new models and techniques
  
• Align data projects with organizational goals

• Min 6 - 7 years’ experience working in Data Science
• Prior experience as a Data Scientist within a digital media is desirable
• Solid understanding of machine learning
• A degree in a quantitative field (e.g. economics, computer science, mathematics, statistics, engineering, physics, etc.)
• Experience with SQL/ Big Query/GMP tech stack / Clean rooms such as ADH
• A knack for statistical analysis and predictive modelling
• Good knowledge of R, Python
• Experience with SQL, MYSQL, PostgreSQL databases
• Knowledge of data management and visualization techniques
• Hands-on experience on BI/Visual Analytics Tools like PowerBI or Tableau or Data Studio
• Evidence of technical comfort and good understanding of internet functionality desirable
• Analytical pedigree - evidence of having approached problems from a mathematical perspective and working through to a solution in a logical way
• Proactive and results-oriented
• A positive, can-do attitude with a thirst to continually learn new things
• An ability to work independently and collaboratively with a wide range of teams
• Excellent communication skills, both written and oral

We are seeking a driven, detail-oriented web developer to join our growing team. In this role, you will take the designs created by UI/UX designers and use a mix of HTML5, CSS3, and JavaScript to code those website designs. You will work closely with various members of the organization to play a key role in the successful launch of websites and applications.

• Knowledge of HTML5, CSS3, JavaScript, and content management systems like WordPress
• Translate UI/UX design wireframes to actual code
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Experience with CSS Preprocessors
• Enhance application for maximum speed and scalability
• Write reusable code and libraries
• Experience with RESTful Services and APIs
• Knowledge of asynchronous request handling, partial page updates, and AJAX.
• Good understanding of code versioning tools like Git & SEO principles and ensuring that the application will adhere to them.

• Should have 3-7 years of relevant Experience
• Should be ready to work and handle work without teammates
• Should be ready to work in Evening or Night Shifts
• Ready to join immediately

• Permanent Wor From Home
• No Bar for Right Candidate
• Fixed Internet Allowance
• Saturday Sunday Off

• Designs, develops, modifies, debugs, and evaluates programs for functional areas
• Analyzes existing programs or formulates logic for new systems
• Devises logic procedures
• Prepare Flowcharting
• Performs coding and tests/debugs programs.
• Develops Conversion and System implementation plans
• Prepares and obtains approval of system and programming of documentation
• Recommends changes in development, maintenance, and system standards
• Train users in conversion and implementation of system
• Communicate with end users and understands the requirements in clearly.

• Bachelor’s or master’s degree in engineering / MCA with 5+ years of solid software development experience using .Net environment using C#, VB.NET, ASP.NET, ADO.NET.
• Experience working with Manufacturing Execution System (Camstar) is a plus.
• Experience working with Web services and XML/ XSLT.
• In Depth knowledge of MS-SQL 2005/2008 including coding of SPs.
• Has a Solid background of Object-Oriented Analysis and Design and the use of UML views and diagrams.
• Has the ability to design and document software applications with minimal supervision.
• Experience in multi-platform software Development (DOS, Windows).
• Experience in developing software applications in a multi-tier architecture.
• Experience in presentation layer development using JavaScript, HTML, DHTML, Ajax and CSS.
• Experience in WCF / MVC is a plus.
• Experience is in Source Controls like SVN / TFS.
• Able to handle all phases of SDLC.

Will be incharge for Digital Marketing, Web development , Business consulting to startups and sick unit Domain and accountable for Profit Generation .

Develop goals and objectives that tend to growth and prosperity

Design and implement business plans and strategies to promote the attainment of goals

Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)

Organize and coordinate operations in ways that ensure maximum productivity and Profitable.

Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness

Maintain relationships with partners/vendors/suppliers

Gather, analyze and interpret external and internal data and write reports

Assess overall department  performance against objectives

Represent the company in events, conferences etc.

Ensure adherence to legal rules and guidelines

Coordinate with Technical Team to deliver better service.

Will be incharge for Marketing , Sales, Managing Team , Service , Business Forcasting  and Planing.

KRA.

Month on Month Profit Generation by effectively Running the Business unit.

Always should Exceed the Customers Expectation

The ideal candidate must have -

• At least 2 years of practical experience in defining, developing, maintaining and executing test cases
• Prior experience dealing with full product development lifecycles and multiple releases
• Experience of working with Web, Mobile, and API Testing
• Basic understanding of good programming practices, architecture and design patterns
• Knowledge of Performance & Security Testing
• Solid analytical & problem-solving skills and experience of working in Agile process management methodology
• Should be excellent at communication, be able to explain ideas clearly.
• Must be extremely proactive and self-starter.
• Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.

• upGrad was awarded the Best Tech for Education by IAMAI for 2018-19,
• upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
• upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
• We were also covered by the Financial Times along with other disruptors in Ed-Tech.
• upGrad is the official education partner for Government of India - Startup India program.
• Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.

• Writing clean, high-quality, high-performance, maintainable code.
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements.
• Coordinate cross-functionally to insure project meets business objectives and compliance standards. 
• Support test and deployment of new products and features.
• Participate in code reviews.

• A highly talented developer with 6-9 years of hands-on experience in building secure and scalable web based applications using Java in backend and JS based frontend frameworks
• Strong knowledge of Java 8+, databases (SQL and NoSQL) , MySql, Mongo
• Experience working with Cassandra, Spring Boot, Apache Spark, Kafka, RabbitMQ is highly desirable.
• Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5.
• Strong experience in data modelling for data storage tools in SQL; experience with noSQL is highly desirable.
• Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
• Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
• Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment. Basic knowledge of AWS preferred.
• Strong experience in Microservices (SRP) paradigm.
• Willing to learn new technologies (Golang).