Rubicon Foundation

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Candidate need to do outcall and explain about banking products like (Personal Loans, Credit Cards, Insurance plans, FD's, Investment Plans etc.,)

Need to reach the monthly targets

Need to resolve customer Queries

Maintain good communication skills in Humble Manner

Good Convincing skills

Working Hours 9 Hrs (1 hour Break)

6 days Working (Monday to Saturday)

Salary Details (16000/- CTC to 20500/- CTC) Depends on candidate experience salary will can be negotiable.

Sunday Week Off

2 nd Saturday and 4th Saturday will be Week off

Complete Dayshifts Timings 9:00 AM TO 6:30 PM

2-Way transportation will be provided

Point to point Pick and Drop will available

Work from Office