Customer Care Executive

JOB DETAILS:

* Job Title: Regional Sales Manager (USA)

* Industry: SAAS Industry

* Salary: Best in Industry

* Experience: 5 -10 years

* Location: USA

* Work Mode: WFH

* Working Day: 5

Required Skills: Data Analysis, Analytical thinking, Proficiency in CRM tools, Cross functional collaboration, Problem Solving & Decision Making

Criteria:

Need Native USA candidates ONLY.

Candidate must be from a B2B SaaS / Hospitality Tech (Hotel Tech) background.

Candidate must have 5–10 years of relevant sales experience in SaaS or hospitality technology.

Candidate must have strong team management experience, handling BDMs and Telesales teams.

Candidate must have proven ownership of regional revenue targets, pipeline management, and MRR growth.

Candidate must have strong knowledge of the USA hospitality market and enterprise hotel sales.

Candidate should be proficient in English (mandatory).

Candidate should be open to frequent travel across regions.

Candidate must be good with numbers, including revenue analysis, forecasting, pipeline metrics, and target tracking

Candidate must have hands-on experience with CRM tools; HubSpot experience is strongly preferred.

Description

About the Role:-

We are seeking a high-performing Regional Sales Manager (RSM) to lead and scale our sales operations in USA.

This role is responsible for driving revenue growth, expanding market presence, managing sales teams, and ensuring customer success within the hospitality sector.

Key Responsibilities:-

1. Sales Leadership & Team Management

• Lead and manage BDMs and Telesales teams
• Ensure achievement of 100%+ monthly and quarterly targets
• Conduct weekly coaching, reviews, and performance tracking
• Oversee hiring, onboarding, and training
• Ensure 100% CRM (HubSpot) compliance

2. Revenue & Target Achievement

• Deliver regional targets across new properties, licenses, and LTV
• Drive growth in ARPA and MRR
• Maintain a 3× healthy sales pipeline

3. Customer Retention & Account Growth

• Minimize churn and maximize customer satisfaction
• Build strong relationships with hotel owners, GMs, and key decision-makers
• Collaborate with Implementation & Support teams for seamless onboarding

4. Market Expansion & Enterprise Sales

• Expand YCS presence across key regions in USA.
• Close enterprise and multi-property hotel group deals (5+ properties)
• Build partnerships with hotel associations and tourism bodies
• Lead events, webinars, and roadshows

5. Internal Collaboration & Operations

• Provide accurate weekly and monthly sales forecasts
• Share market insights with Product, Marketing, and Support teams
• Ensure timely reporting and compliance with internal processes.

Key Competencies:-

• Sales Leadership & Team Management – Ability to lead, coach, and drive a high-performing sales team to exceed targets.
• Strategic Pipeline & Revenue Execution-– Strong skills in pipeline management, forecasting, and delivering consistent revenue growth.
• SaaS & Hospitality Market Expertise - Deep understanding of SaaS sales and the USA a hospitality ecosystem.
• Enterprise Sales & Negotiation – Proven capability to close multi-property deals and handle complex negotiations
• Customer Retention & Relationship Management– Strong focus on reducing churn and building long-term partnerships with key decision-makers.

Key Requirements:-

• 5–10 years of experience in SaaS, B2B, or Hospitality Tech sales
• Proven experience in managing sales teams and exceeding targets
• Strong understanding of the USA hospitality market
• Excellent communication and negotiation skills
• Hands-on experience with CRM tools (HubSpot preferred)
• Willingness to travel across regions as required

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Associate Art Director

Experience Level: 5+ years

Location: Bangalore, Onsite

Roles and Responsibilities:

1. Driving Organization Culture:

● Play an active and supportive role in driving the vision for the company in coordination with the Copy and SM and communicating the same to the employees within the Team

● Focus on Leadership actions impacting team members' performance to create better customer experiences and business results.

● Key focus on trying to plug any existing issues within the Organization as a whole

● Setting the democratic leadership tone for the organization

2. Business Strategy, Direction & Positioning:

● Involvement in existing brand strategy discussions and brainstorming sessions

● Develop creative programs and design concepts that meet the business objectives of the organization and that advance the brand strategies

● Lead initiatives and define future brand design direction

● Ensure design quality and that design directives are followed.

● Knowledge of the strategic direction of all accounts handled by his/her team

3. Account Mining & Partnerships:

● Work collaboratively with the SMM and strategy team to develop innovative concepts

identify potential problems, and formulate recommendations

● Contributing to pitch presentations

4. Account Management:

● Detailed knowledge of the design strategy formulated for different brands.

● Ensure effective and timely implementation of strategies

● Communicate and represent the brand from the design perspective, in and outside the design team

● Briefing and managing social media and development teams

● Take regular feedback from the client regarding the quality of work and areas of improvement

● Attend important and strategic Client meetings

5. Team Management:

● Foster growth and skill development of team members

● Creative Direction. Helping to drive innovation and creativity within the team

● Internal communication to streamline and standardize service quality in line with Moshi Moshi’s positioning

● Provide leadership of the account team and client, and ensure best-in-class work is delivered consistently.

6. Planning and prioritizing the team’s work:

● Improving the tracking and monitoring of team members as they progress through their work and skill set, and providing support such as counseling and extra training, where needed

● Project Manage work and ensure all deadlines are met

● Actively participate in the hiring process as part of interviewing and assessing candidates for their team as per the requirements of the accounts.

● Keep a tab/lower the attrition factors within the team and advise and inform the management accordingly

● Training Needs Analysis and other Employee Development activities of new joiners and team members

● Track and report the length of time for the training required on various training modules and suggest improvements to the company

● Perform Quarterly Evaluations and Annual Appraisals for the team members periodically and update the HR and Management on the progress

● Strong Inter – department coordination to avoid any confusion

Moshi Moshi is looking for a talented and experienced Associate Art Director to join our Digital Marketing Team in Bangalore. If you are passionate about Designs larger than life. - You are meant for this role!

Greetings of the day !

ONLY FEMALE CANDIDATES NEEDED

Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years

ABOUT THE ROLE

Position = CUSTOMER CARE EXECUTIVE

Answering calls

Resolving queries and issues over the phone

Assisting the customer

User Experience (UX) Design:

• Conduct user research, including interviews, surveys, and usability testing, to understand user needs and behaviors.
• Develop user personas, user flows, and information architecture to guide design decisions.
• Create wireframes and prototypes to visualize and test design concepts.
• Analyze user feedback and iterate on designs to improve usability and satisfaction.
• Ensure accessibility standards are met.
• User Interface (UI) Design:Design visually appealing and consistent user interfaces that align with brand guidelines.
• Create high-fidelity mockups and prototypes using design tools such as Figma, Sketch, or Adobe XD.   
• Develop and maintain design systems and style guides.
• Collaborate with developers to ensure accurate implementation of designs.
• Optimize designs for various devices and screen sizes.

Collaboration and Communication:

• Work closely with product managers, developers, and other stakeholders to understand project requirements.
• Present design concepts and rationale to team members and stakeholders.
• Participate in design reviews and provide constructive feedback.   
• Effectively communicate design decisions and rationale.

Design Process and Tools:

• Stay up-to-date with the latest UX/UI design trends and best practices.
• Utilize design tools such as Figma, Sketch, Adobe Creative Suite, and prototyping software.
• Apply knowledge of interaction design, visual design, and information architecture.

About the company

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 85 lakh

customers, it has grown 10X in last one year. With three rounds of funding of $151 mn, it is

well funded by key US, Indian, Japanese & Korean investors like General Atlantic,Tiger Global

SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of

4000+

employees.

Role and Responsibility – Sales Executive

• Identifies business opportunities by identifying prospects.

• Sells products by establishing contact and developing relationships with prospects recommending

solutions.

• Outbound calling on data collected through lead generation activities / secondary data

sources. • Daily follow-ups on older leads and work on new leads.

• Maintains quality service by establishing and enforcing organization standards. • Must be

energetic, well-spoken, and eager to close sales deals and generate revenue for the

organization.

About Training- Training will be provided for initial few days for an employee to understand end

to end process.

Employee Value Proposition:

• Employee health insurance of Rs 1 lakh per year. Premium is paid by

the company. • Employees get free lunch and snacks.

• Monthly reward and recognition to outstanding performers.

• Employees get promotion every 6 months basis performance. Outstanding performers

can qualify for promotion every quarter. So an employee can get promoted up to 4

times in a year. Every promotion results in change of designation and increase of

salary .

• Accelerated career growth of employees and one can become UH in another 3 months

time)

• Regular team parties and Annual Day outing for all employees.

• Designing and building the WordPress website front-end
• Creating the website architecture
• Designing and managing the website back-end including database and server integration
• Creating landing pages 
• Generating WordPress themes and plugins
• Conducting website performance tests
• Troubleshooting content issues
• Monitoring the performance of the live website and improving it
• Work on SEO and Optimise continuously for website using Google Analytics
• Assist in Social Media Management and Email Marketing
• Stay updated with latest web technologies, SEO Tools and Website optimising tools and widgets
• Managing Social Media Management Tools