International Voice (US)-CSR

About Voiceoc

Voiceoc is a Delhi based Startup that is established with an aim to help healthcare companies globally offer unprecedented & personalized experience to their patients by bringing their services on WhatsApp using our very own Hybrid Intelligent System (HIS), which is a contextual combination of artificial & human intelligence.

Today, Voiceoc is trusted by leading healthcare companies of India & GCC including Max Healthcare, SRL, Aster Healthcare etc. and prominent investors of India & USA.

Responsibilities Include (but not limited to):

We are looking for a candidate who has 2-3 years of experience working in a B2B SAAS company as a ‘Client Success Associate’. The responsibilities include:

• Act as a Techno-Functional Consultant and maximize adoption of Voiceoc
• Assist & train Clients to use the system to its full extent and help them to resolve their support queries
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities
• Gathering Client feedback and sharing it internally to improve the product and/or establish better Support practices
• Analyzing Client data and helping them discover aspects of the product that are most beneficial to them
• Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
• Carrying out periodic health checks to avoid churn
• Keeping Clients updated on new features, and new products they might find useful
• Encouraging Client advocacy through feedback, external reviews, case studies, testimonials, and referrals
• Upselling and cross-selling through review of Clients’ progress

Please Apply - https://zrec.in/L51Qf?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             Senior DevOps Engineer (Infrastructure/SRE)

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:      4-6 years

Education:           B.Tech/MCA

Notice Period:     Immediately

About Us

At Infra360.io, we are a next-generation cloud consulting and services company committed to delivering comprehensive, 360-degree solutions for cloud, infrastructure, DevOps, and security. We partner with clients to transform and optimize their technology landscape, ensuring resilience, scalability, cost efficiency and innovation.

Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.

We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront. Join us as we expand and redefine what’s possible in cloud technology and infrastructure.

Role Summary

We are looking for a Senior DevOps Engineer (Infrastructure) to design, automate, and manage cloud-based and datacentre infrastructure for diverse projects. The ideal candidate will have deep expertise in a public cloud platform (AWS, GCP, or Azure), with a strong focus on cost optimization, security best practices, and infrastructure automation using tools like Terraform and CI/CD pipelines.

This role involves designing scalable architectures (containers, serverless, and VMs), managing databases, and ensuring system observability with tools like Prometheus and Grafana. Strong leadership, client communication, and team mentoring skills are essential. Experience with VPN technologies and configuration management tools (Ansible, Helm) is also critical. Multi-cloud experience and familiarity with APM tools are a plus.

Ideal Candidate Profile

• Solid 4-6 years of experience as a DevOps engineer with a proven track record of architecting and automating solutions on Cloud
• Experience in troubleshooting production incidents and handling high-pressure situations.
• Strong leadership skills and the ability to mentor team members and provide guidance on best practices.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• Extensive experience with Kubernetes, Terraform, ArgoCD, and Helm.
• Strong with at least one public cloud AWS/GCP/Azure
• Strong with Cost Optimization and Security Best practices
• Strong with Infrastructure automation using Terraform and CI/CD automation
• Strong with Configuration Management using Ansible, Helm etc
• Good with designing architectures (Containers, Serverless, VMs etc)
• Hands-on Experience working on Multiple Projects
• Strong with Client communication and requirements gathering
• Databases management experience
• Good experience with Prometheus, Grafana & Alert Manager
• Able to manage multiple clients and take ownership of client issues.
• Experience with Git and coding best practices
• Proficiency in cloud networking, including VPCs, DNS, VPNs (OpenVPN, OpenSwan, Pritunl, Site-to-Site VPNs), load balancers, and firewalls, ensuring secure and efficient connectivity.
• Strong understanding of cloud security best practices, identity and access management (IAM), and compliance requirements for modern infrastructure.

Good to have

• Multi-cloud experience with AWS, GCP & Azure
• Experience with APM & Observability tools like - Newrelic, Datadog, and OpenTelemetry
• Proficiency in scripting languages (Python, Go) for automation and tooling to improve infrastructure and application reliability.

Key Responsibilities

1. Design and Development:
2. Architect, design, and develop high-quality, scalable, and secure cloud-based software solutions.
3. Collaborate with product and engineering teams to translate business requirements into technical specifications.
4. Write clean, maintainable, and efficient code, following best practices and coding standards.
5. Cloud Infrastructure:
6. Develop and optimise cloud-native applications, leveraging cloud services like AWS, Azure, or Google Cloud Platform (GCP).
7. Implement and manage CI/CD pipelines for automated deployment and testing.
8. Ensure the security, reliability, and performance of cloud infrastructure.
9. Technical Leadership:
10. Mentor and guide junior engineers, providing technical leadership and fostering a collaborative team environment.
11. Participate in code reviews, ensuring adherence to best practices and high-quality code delivery.
12. Lead technical discussions and contribute to architectural decisions.
13. Problem Solving and Troubleshooting:
14. Identify, diagnose, and resolve complex software and infrastructure issues.
15. Perform root cause analysis for production incidents and implement preventative measures.
16. Continuous Improvement:
17. Stay up-to-date with the latest industry trends, tools, and technologies in cloud computing and software engineering.
18. Contribute to the continuous improvement of development processes, tools, and methodologies.
19. Drive innovation by experimenting with new technologies and solutions to enhance the platform.
20. Collaboration:
21. Work closely with DevOps, QA, and other teams to ensure smooth integration and delivery of software releases.
22. Communicate effectively with stakeholders, including technical and non-technical team members.
23. Client Interaction & Management: 
24. Will serve as a direct point of contact for multiple clients.
25. Able to handle the unique technical needs and challenges of two or more clients concurrently. 
26. Involve both direct interaction with clients and internal team coordination.
27. Production Systems Management: 
28. Must have extensive experience in managing, monitoring, and debugging production environments. 
29. Will work on troubleshooting complex issues and ensure that production systems are running smoothly with minimal downtime.

Responsibilities:

1. Creating content for ongoing campaigns such as writing copy for email marketing campaigns & WebStories, writing answers on Quora, copywriting for creatives etc.
2. Coordinate with the internal and external team for content creation and ensuring that the writing is consistent and in line with the overall campaign and brand requirements
3. QA for all the content deliverables shared by the freelancers/content agencies 
4. Perform keyword research based on the campaign requirements to make sure the writing is search engine friendly
5. Perform content strategy to come up with new ideas for content creation for the website 
6. Plan weekly deliverables along with the Organic Growth team and manage the requirements, blockers (if any) to ensure smooth flow and timely completion of work
7. Analyse competitor’s presence on different platforms and come up with suggestions to help the Growth team scale with the help of personalized content

Desired Skills and Experience:

1. 4-5 years of experience in copywriting (Finance Industry)
2. Creative thinking and an ability to come up with ideas that address the campaign needs
3. Very strong written and verbal communication skills
4. Problem-solving mindset & self-starter attitude
5. Ownership of the creative process
6. Competitor research
7. Stakeholder and project management

Qualifications:

• Minimum Qualification: Graduate

Designation - Assistant Sales Manager

Role - Full Time

Experience - 6 Months - 4 Years

Location - Visakhapatnam, Hyderabad, Navi Mumbai, Rajkot, Vadodra, Surat, Hubli, Bellary, Gulbarga, Trichy, Calicut, Trivandrum, Pondicherry, Ludhiana, Jammu, Tirupati, Siddipet, Varanasi and Kanpur

Responsibilities

● Having in-depth knowledge of the Unacademy products

● Build a network of student ambassadors and influencers across various colleges in the

assigned region.

● Onboard student ambassadors and influencers across various colleges & institutes.

● Ideating and executing marketing campaigns in collaboration with student ambassadors

in onboarded colleges.

● Responsible for achieving monthly and quarterly targets

● Become a primary contact between the Unacademy, campus ambassadors & students.

● Address queries of the students about the product and services we are offering.

● Maintain and expand the client database within your assigned territory

Requirements and skills

● 6 months to 4 years of experience in field sales.

● Should be able to maintain a good relationship with the clients

● Ability to mentor and train students

● Experience in analyzing market trends and identifying customer needs

● Strong negotiation and influencing skills.

● Excellent communication skills

RESPONSIBILITIES:-

 As a  Business   Development  Manager   working under   FMCG   segments, an ideal candidate must perform the following responsibilities:

·      Approaching  potential  leads  a  close  them  within  a  stipulated  time  frame.

·      Create  exclusive  distributors,   exclusive super stockist and business associated for the company towards business growth.

·      Finding and developing new markets and improving sales.

REQUIREMENTS:

·       Bachelor’s degree in business, marketing or related field.

·       Experience in sales, marketing or related field.

·       Strong communication skills.

·       Excellent organisational skills.

Phyllo is a developer tool for developers and businesses to access data of creators / digital solopreneurs directly from the source platforms (e.g. YouTube, Twitch, Upwork, Shopify) with their consent. Think of us as an "account aggregator" but for the creator economy through which creators / digital solopreneurs can link their accounts and share their data with any developer/business who needs it. Such data once shared can act as proof of a creator's digital identity, proof of their work or income.

We are backed by reputed investors and have raised a $15M Series A from RTP Global, Nexus Venture Partners and top angels from Facebook, Teachable, Coinbase and more.

More info at:

• Our Crunchbase Profile: https://www.crunchbase.com/organization/phyllo
• Our coverage by cryptechie, a popular US blog on technology and web3: https://www.cryptechie.com/p/creatoreconomy

You will be responsible for:

• Running Outreach Campaigns to acquire new leads and qualify them.
• Discover and hunt new target prospects.
• Facilitating product demonstrations and technical audits.
• You will own the responsibility for building a healthy sales pipeline and meeting quarterly and annual lead targets. 
• You must be able to collaborate within a team environment while holding yourself accountable to the highest of standards.

Here is how you will continuously add value to the organisation:

• Research and identify new business prospects; identify trends in the creator economy to discover new developers building for creators.
• Identify ways of connecting with these prospects to discuss business opportunities.
• Understand client’s needs and consult and present them with relevant solutions. Demonstrate Phyllo’s capabilities relevant to them.
• Manage the CRM and log deal data accordingly.
• Attend and participate in weekly sales team meetings.
• Attend and participate in product development and strategy meetings, presenting input from the field and acting as the “voice of the customer.”

Job Requirements:

We are looking for someone with:

• 1-3 years of B2B SaaS or Developer Tool Sales experience
• Sales experience in an early-stage startup
• Strong communication and interpersonal skills.
• Willingness to build a career in sales

• 8-13 years of relevant experience
• Strong analytical and problem solving skills
• Knowledge of software design, testing and development practices
• Must have hands on experience in Q/KDB+.
• Good knowledge of Python, Java, C++, Shell Script(any one)
• Good knowledge on SQL/PLSQL and databases (any RDBMS)
• Have experience on using Git/Bit bucket
• Good communication skills, both verbal and written.
• Ability to work under pressure, with minimal supervision, and in a team environment
• Detail-oriented and with strong organizational skills

This is a Contract Based role only

Not a "Fulltime opportunity"

Role Summary:

The Robotics Process Automation Senior Developer is responsible for designing and coding the automation process components. The RPA Senior developer develops the automation design to ensure it meets the specifications. The design must handle concurrency, scalability, restart and recovery, auditing & object reuse for all the automations that are designed and developed. The senor developer will also validate the automation by performing appropriate unit testing, and ensure configuration control is maintained at all times. The senior developer mentors junior developers and performs QC checks on code components developed by them.

DUTIES / ACCOUNTABILITIES

Responsibilities include, but may not be restricted to:

• Design technical specifications for RPA that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.
• Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.
• Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.
• Complies with and helps to enforce design and coding standards, policies and procedures.
• Ensures documentation is well maintained.
• Ensures quality of coded components by performing thorough unit testing.
• Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.
• Reports status, issues and risks to tech leads on a regular basis
• Improves skills in automation products by completing automation certification.
• Mentors junior developers and performs code reviews for quality control.

Qualifications

EDUCATION

• Bachelor university degree in Engineering/Computer Science.

KEY SKILLS

•  5- 8 years of IT experience and having good understanding of programming concepts.  Should be from a programming background on any coding language (.Net, Java).
• Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.
• Understands development methodology and lifecycle
• Should be trained on RPA tools (Blue Prism/Automation Anywhere).
• Self-motivated, team player, action and results oriented.
• Well organized, good communication and reporting skills.

Desirable:

• Prior experience in UI automation, Robotics process automation is an added advantage.
• Certification in Robotics