Customer Relationship Executive

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.
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Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Strong Software Engineer, Engineering Manager Profiles

Mandatory (Experience) – Must have minimum 4+ years of hands on experience in Frontend-focused Software development

Mandatory (Tech Skillset) – Must have 3+ years of hands-on experience in frontend Development using React / Angular / Vue (any 1)

Mandatory (Mentoring Skillset) – Must have at least 1+ year of experience leading or mentoring a team of software engineers.

Mandatory (Tech Skills) – Must have a solid understanding of JavaScript (ES6+), TypeScript, and Frontend architectures / Design systems

Mandatory (Company) – Top-tier/renowned product-based company (preferred Entreprise B2B SaaS)

Mandatory (Education) – Undergraduation from Tier-1 Engineering College (IIT, BITS, IIIT, NSUT, DTU, etc.)

Job Description

Actosoft is a software developing and company that offers complete IT solutions. We are a part of the digitally-fluent force that’s improving economies, increasing businesses, and creating success stories, just like ours.

We are a collective of focused, energetic, talented, and hardworking professionals who believe in getting things done at the highest level. Our team aims to innovate, be authentic and grow in everything that we do.

The ideal candidate should be familiar with the complete software design life cycle. In addition, they should have experience in designing, coding, testing and consistently managing applications. They should be comfortable coding in multiple languages and be able to test codes to maintain high-quality coding.

Job details:

Job Location: Actosoft, Gajera Rd, beside Avalon Business Hub, Katargam, Surat, Gujarat 395004

Experience: 0 to 3 years of experience

Salary: 10,000 to 30,000 (per month)

Job Type: Full-time – Work from Office

Working Schedule:

9:00 am to 6:00 pm (Monday to Friday)

Alternate Saturdays Off.

Job Responsibilities:

●       Design, code, test, and manage various applications

●       Collaborate with the engineering team and product team to establish the best products

●       Follow outlined standards of quality related to coding and systems

●       Develop automated tests and conduct performance tuning

●       Ability to create and support documentation for all new applications

●       Willing to work as a team member

Qualifications:

●       Bachelor's degree in Computer Science or relevant field, like MCA, BCA, or BE

●       Experience developing web-based applications in C#, HTML, VBScript/ASP, and .NET

●       Experience working with MS SQL Server and MySQL Knowledge of practices and procedures for full software design life cycle

●       Experience in working with an agile development company

     Required Skills:

●       .NET Framework

●       C#

●       Microsoft SQL Server

●       JavaScript

●       jQuery

●       ASP.NET MVC

●       ASP.NET Web API

●       HTML

●       WCF Services

●       PL/SQL

●       Anqular

●       Entity Framework

●       CSS

●       Ajax

●       XML

Perks and Benefits:

1. Evaluation for Bonus and Promotion every year.

2. Incredible opportunity to diversify your writing skills by working with experts on unique projects.

Website:

http://www.actosoft.in/

Skills Required:

✔️ Strong expertise in data, AI, and cloud infrastructure.

✔️ Proficiency in Python, SQL, and basic scripting (Shell/Bash).

✔️ Experience working with Azure Databricks, GCP, or AWS.

✔️ Hands-on experience with Apache Spark, Hive, Hadoop, and Big Data ETL tools.

✔️ Knowledge of Jenkins, JIRA, Bitbucket, Bamboo, Azure DevOps, and Git.

✔️ Strong experience in SQL databases (Oracle, SQL Server, DB2) and NoSQL databases.

Key Responsibilities:

🔹 Develop and maintain scalable data pipelines from multiple data sources.

🔹 Collaborate with cross-functional teams to source, process, and integrate data efficiently.

🔹 Support in designing AI-driven data solutions for business intelligence and automation.

🔹 Partner with stakeholders to manage project risks and track delivery progress.

🔹 Ensure timely execution of project milestones, deadlines, and budgets.

🔹 Troubleshoot, fine-tune, and optimize large-scale data processing jobs for performance.

1. Receive and work on generated leads.

2. Engage with customers through phone calls to understand their requirements.

3. Guide interested customers to enroll in a demo session.

4. Conduct closure calls to finalize sales.

Are you a front-end developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

We’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class new product again, and looking for an ambitious front-end engineer to join our existing team of 9 engineers.

If it excites you to think of a fast paced start-up environment, building something big from scratch, breaking down new problems, creating well structured UI components, executing on pixel perfect design, paying great attention to every little interaction detail, and doing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work-on as a front-end developer would include building real-time collaboration experiences across our product, building live document editing and modern spreadsheet experiences from scratch, creating flexible new Kanban-style views of work tasks, and crafting cool new UI components and interactions that we will use across our product.

About you:

• Knowledge in the following areas
• React
• SPA Framework patterns
• Hands-on experience in HTML, CSS, SASS & Object Oriented Javascript
• Worked with features provided by browsers (Caching / Storage / Compatibility etc )
  
  

Nice to have:

• Familiarity with AWS
• Experience with startups or early stage teams
• Knowledge of module bundlers like Webpack 

What’s in it for me?

• Great opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups. 
• Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlane_meet_the_team"> MTT(Meet The Team) videos on our LinkedIn. 
• Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.
• Growth:  You could easily and quickly transition into other sales roles you might like.
• Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.
• Monetary rewards and benefits: Competitive salary, flexible leave policy, and more! 

We are looking for highly motivated engineers with the following skillset-

• Engineering degree in Computer science or ECE or MCA is a must
• In-depth knowledge of PHP, HTML5, CSS, jQuery, JavaScript, AJAX
• Experience using PHP frameworks such as Laravel, Symfony, Zend, etc. - any 1 is required
• VueJS, AngularJS, ReactJS - knowledge of any 1 is required
• Between 1-5 years of work experience is required
• Very strong data structure and algorithm knowledge
• Ideal candidate would be a very strong developer with great coding skills
• Good English communication skills
• Willingness to work on multiple projects simultaneously
• Ability to work through ambiguous requirements and come up with a clear scope and problem statement
• If you have any live projects portfolio or GitHub handle please share them
• Office is in Fairlie place (Dalhousie), Kolkata 700 001