CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Overview:

We are looking for a seasoned Senior Backend Engineer (SDE II) with over 3 years of experience to grow a high-performing engineering team. The ideal candidate will have extensive hands-on experience in software development, deep technical expertise, and a proven track record of successfully leading large-scale engineering teams and projects. This role requires strategic leadership, the ability to manage complex technical challenges, and the ability to drive innovation while ensuring operational excellence. As a Backend SDE-2, you will collaborate with key stakeholders across the business, product management, and operations to ensure alignment with the organization’s goals and play a critical role in shaping the technology roadmap and engineering culture.

Key Responsibilities:

• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Define technology roadmaps and ensure alignment with organizational goals.
• Technical Excellence: Guide the team in designing and implementing scalable, robust software systems. Drive the adoption of best practices in architecture, coding standards, and software testing to ensure high-quality product delivery.
• Project and Program Management: Oversee the successful delivery of engineering projects, ensuring deadlines, quality standards, and budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Management, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in software engineering
• Proven track record of successfully delivering large-scale, high-impact software projects.
• Strong understanding of software architecture, design patterns, and scalable system design.
• Expertise in multiple programming languages and modern development frameworks For this role we require expertise in Python/Django and API Development
• Experience with cloud infrastructure (AWS), microservices, and distributed systems.
• Good experience with MySQL and ElasticSearch. Slight experience with other NoSQL and SQL databases.
• Experience in DevOps, CI/CD pipelines, and infrastructure automation.
•  Experience in delivering full-stack B2B/SaaS applications including mobile applications, web frontend, and a scalable backend.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Job Role: We are seeking a skilled Java Developer to contribute to the development and enhancement renowned banking application, which supports automatic reconciliation and unified data reporting for their clients. This role involves working on high-impact enhancements, data pipeline integration, and platform modernization. The ideal candidate will be a quick learner, self-motivated, and able to ramp up quickly in a fast-paced environment. 

Key Responsibilities:

 Design, develop, and maintain Java-based applications using Java 17 and Spring Boot.

 Implement and manage message routing using Apache Camel.

 Develop and monitor data pipelines using Kafka.

 Support and enhance existing cloud-native applications.

 Work with OpenShift Container Platform (OCP 4) for container orchestration and deployments.

 Utilize Jenkins for CI/CD pipeline automation and management.

 Collaborate with cross-functional teams to integrate multiple data sources into a unified reporting platform.

 Participate in code reviews, unit testing, and performance tuning.

 Troubleshoot and resolve production issues in collaboration with operations teams.

 Document development processes and system configurations.

Required Skills:

 Strong proficiency in Java 17 and Spring Boot frameworks.

 Hands-on experience with Apache Camel for message routing and transformation.

 Solid experience in Kafka development and monitoring tools.

 Good understanding of cloud pipeline architectures and deployment strategies.

 Experience working with OpenShift (OCP 4).

 Familiarity with Jenkins for CI/CD and automated deployments.

 Understanding of cloud deployment platforms (AWS, Azure, or GCP preferred).

 Strong analytical and debugging skills.

 Ability to learn quickly and adapt to evolving project requirements.

Nice to Have:

 Experience in financial services or transaction reporting platforms.

 Familiarity with microservices architecture and containerization best practices.

 Knowledge of monitoring tools (e.g., Prometheus, Grafana).

PRIMARY RESPONSIBILITIES :-

• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of Angular and its components.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

SECONDARY RESPONSIBILITIES :-

• Ability to work independently and take ownership of the project.
• Should be capable to work in a team.
• Must have strong communication skills.
• Should be enthusiasts and able to take challenge.

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance.
• Contributing in all phases of the development lifecycle.
• Writing well designed, testable, efficient code.