Customer Support – Voice Process

Review Criteria

• Strong Implementation Manager / Customer Success Implementation / Technical Solutions / Post-Sales SaaS Delivery
• 3+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients
• Must have direct experience leading end-to-end SaaS product implementations — including onboarding, workflow configuration, API integrations, data setup, and customer training
• Must have strong technical understanding — including ability to read and write basic SQL queries, debug API workflows, and interpret JSON payloads for troubleshooting or configuration validation.
• Must have worked in post-sales environments, owning customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.
• Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.
• (Company): B2B SaaS startup or growth-stage company
• Mandatory (Note): Good growth opportunity, this role will have team leading option after a few months

Preferred

• Preferred (Experience): Previous experience in FinTech SaaS like BillingTech, finance automation, or subscription management platforms will be a strong plus

Job Specific Criteria

• CV Attachment is mandatory
• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?
• It’s a hybrid role with 1-3 work from office (Indiranagar) with in office hours 3:00 pm to 10:00 om IST, are you ok with hybrid mode?

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map company capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

"Kumar Enterprises is one of the best company which deals in second hand laptops for last 10 years. We provide them home delivery on cash on delivery. We have all the branded laptops like Apple, HP, Dell, Sony, iBall, Lenovo, etc. Our company provides laptops in all configurations. Customers are fully satisfied from our service. Even they recommend our service to others too. Customers can buy single lappy or in bulk quantity also. We focus on customer's wants and get customer white on laptop at best prices. Customer can get customer care service for enquiries regarding their product. Our company's Honor and Employees are Loyal and supporting the customer. We want you to give us a chance to buy second hand laptop from us and avail the services..

🌟 HR Summer Internship Kumar Enterprises 🌟

Ready to step into the world of Human Resources? Let’s make this summer count!

📌 Role: HR Intern

🏢 Company: Kumar Enterprises

🕒 Time: 5 hours a day | Sunday Off

🌍 Location: Remote

💸 Stipend: Performance-Based

E-Certificate of internship will be provided

🎯 Earn 5000 ( performance based)

(Interviews, shortlisting, onboarding, etc.)

🔥 What You’ll Learn:

•Understanding the Recruitment Lifecycle.

•Professional Resume Building

•LinkedIn Profile Optimization

•Connection Building & Networking on Linkedin

•Offer Letter Drafting

• Sending Formal Emails to Candidates

•Candidate Documentation Process

. Sales Process & Client Communication Training

🛠 Intern Tasks:

• Source & screen candidates

• Draft & publish JDs

• Coordinate interviews

• Assist in onboarding

• Maintain applicant records

• Join weekly HR sessions

• Present HR trends

✅ Who Can Apply?

• College students/fresh grads (HR preferred)

• Strong communication & social media skills

• Knows Excel/Google Sheets

This role is crucial in fostering a high-performance environment, building HR processes that align with business goals, and championing employee engagement and retention. You will collaborate across departments to enhance employee experience, ensuring alignment with our brand values and mission.

Responsibilities:

Talent Acquisition & Onboarding

• Develop and execute recruitment strategies that attract top talent suited to a fast-paced environment.

• Oversee onboarding programs to ensure seamless integration and alignment with the company culture.

• Partner with hiring managers to fulfill staffing needs and forecast talent requirements.

Performance Management

• Lead the performance management process, setting KPIs aligned with business objectives.

• Drive a continuous feedback culture and conduct regular performance appraisals.

• Implement training and development programs to promote career progression.

Employee Engagement & Retention

• Develop and execute initiatives to maintain high morale and foster a positive workplace.

• Plan and manage employee engagement activities that reflect our brand’s energy and enthusiasm.

• Monitor employee satisfaction and address concerns proactively.

HR Policies & Compliance

• Review, update, and enforce HR policies that support a growth oriented, agile culture.

• Ensure compliance with labor laws and industry standards to mitigate risks.

• Develop strategies to minimize attrition while aligning policies with company values.

Learning & Development

• Identify skills gaps and implement training programs to support employee growth.

• Facilitate coaching, and mentoring programs.

• Promote a learning culture through continuous improvement initiatives.

Requirements:

• Master’s degree in Human Resources, Business Administration, or a related field.

• 5+ years of experience in HR, preferably within a D2C or high-growth environment.

• Strong understanding of HR best practices and labor laws.

• Demonstrated success in talent acquisition, performance management, and employee engagement.

• Excellent interpersonal and communication skills.

• Ability to multitask, prioritize, and thrive in a dynamic environment.

• Proficiency in HR software (e.g., Keka or similar HRMS tools).

6+ years of experience developing on Shopify’s eCommerce platform including customization of various themes using Liquid

● 6+ years of experience in front-end technologies including JavaScript, AJAX, HTML, CSS, SCSS, and GraphQL.

● Superb troubleshooting & debugging skills.

● Interest in staying current and applying the most current best practices.

● Able to work effectively in a fluid, fast-paced environment. ● Experience working with many cross functional partners to drive complex projects forward. ● Experience working with agile teams and making rapid decisions in a dynamic and disruptive environment.

● A disciplined approach to testing and quality assurance.

● Positive Attitude, high energy, and love for broadening web development skill set. ● Proficient in co-coordinating with teams and clients across different time zones. ● Familiar with JIRA, ConfluenceKnowledge in other ecommerce platforms such as BigCommerce orCommercetools is big plus

B.E. (Computers) or equivalent candidate is required for this profile along with expertise In Java/ PHP Programming. We are looking for a thoughtful Java/ PHP Developer. Must have strong fundamentals. You will be joining the core team of a rapidly expanding company focusing on making Google Workspace- Cloud Telephony products. We are generally agnostic of language, technology or tools; we use whatever fits the bill best. However, we emphasize a lot on clean abstractions of code, loosely coupled services and good coding practices. You must possess the ability to work on projects without detailed instructions; being a self-starter and taking ownership is a crucial requirement for this role. Good Communication Skill is essential.

Responsibilities:

• Design and build applications on Java/ PHP
• Code review 
• Guide team members 
• Keeping the code optimized and readable.
• Coordination with team members and customer
• Coding, Bug fixes and unit testing
• Coordination with team members and customer

Who Should apply 

1. Candidate should have  2-4 year of work experience  
2. PHP/ Java Developer
3. Having Good Communication Skills

Specific Skill Sets:

• We are looking for a candidate who can work flexibly
• Experience in working on any one of the MVC architectural pattern : Codeigniter / Laravel / Yii/ Struts 2 would be an added advantage 
• Know your way around HTML, HTML5, CSS, CSS3, PHPScript, JQuery and frontend frameworks (such as Ember.js, React.js)
• Must have built SOAP / REST APIs / backends
• Knowledge of APIs and platform capabilities
• Past experience of shipping mobile products (live apps in Play Store a huge plus).
• Expertise in working on multi­threaded apps, XML & JSON, and web services. 
• Should be very strong in Computer Science fundamentals (such as threads, virtual memory, process stacks etc.)
• Should have worked on different data stores (RDBMS, No-SQL) and know when to use what, how to scale them etc.
• Ability to work on projects without detailed instructions; being a self­starter and taking ownership is a crucial requirement for this role.
• Good communication skills is an essential advantage for collaborating with customers and the team.

OTS Solutions is looking for hiring a new business development executive at their Gurgaon office. Here are the responsibilities for the person,

• Person will be responsible to do reach outs in US market using email, calls, linkedin for a particular industry
 
• Person will be responsible to generate leads and setup appointments for onsite US account executive
 
• Person will be responsible to perform different campaigns and generate leads
 
• Person will be responsible to speak with and quality clients under parameters defined by sales team needs

We are looking for these skills / experience in the candidate,

• Should be available to work in night timings (US shift)
 
• Must possess excellent written and verbal english skills
 
• Must have worked in setting to sell B2B services to US or international customers
 
• Must have got experience in working on Linkedin and other social platforms to generate leads
 
• Must have experience of generating leads through email campaigns
 
• Must have worked to set up appointments for account executive

• Good Communication and interpersonal skills
• Proficient in MS Office
• Well versed with written and spoken english
• Self motivated and hard working
• Salary no bar for deserving candidates