
Job Description for Voice Process Executive
Job Profile: Voice Process Executive
Position: Customer Support Voice Process
Location: Bengaluru, KA
Job Mode: Work from Office
Notice Period: Immediate Joiners Preferred
Job Description
We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.
Job Responsibilities
- Handle customer calls (inbound and/or outbound) efficiently and professionally.
- Understand customer queries, provide accurate information, and resolve issues.
- Work in rotational shifts with weekly offs as per process requirements.
Eligibility Criteria
- Experience: Open to both freshers and experienced candidates.
- Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
- Work Schedule:
5 days a week in International Process
6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.
- Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).
Salary Range:
- Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
- Experienced – ₹26,000–₹30,000 CTC (₹21,000–₹25,000 take-home).

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Roles and Responsibilities
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2) Write well-designed, testable, efficient code.
3) Responsible for solving complex technical issues.
4) Ensure quality projects are delivered within defined timelines.
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5)Good experience in HTML5, CSS3, JavaScript, Jquery
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Excellent Project Management Skills - Effort estimation, scoping, prioritisation and timely delivery
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Runs daily stand-up, sprint review, iteration planning and retrospective
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Analyze the product requirements specs & designs, convert them to tech specs, write user stories, workflows & test criteria
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Keep all stakeholders informed pro-actively on the progress, blockers, changes & issues
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Work with the teams to resolve people problems, dependencies, project roadblocks, and conflicts
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Implement and support software principles, rules and processes
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Do the code reviews, quality checks, test effort planning, performance testing, UI & UX and code merges and deployments
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Build high energy, high performance and super productive teams, Proactively plan resource hiring, and the need for training and talent development
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BE/B.Tech/MCA preferably with Computer Science
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A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design
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Minimum 8 years of hands-on experience in developing and delivering products and using Agile sprints
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Managing the overall Product releases from initial requirements till the final deliver
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Deep understanding of the fundamentals of iterative and incremental development, expertise in agile methodologies and frameworks
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Self-starter, proactive & a skilled decision maker in doing what is right
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Works independently & great at team collaboration
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Team Leader - Knack for influencing without being authoritative
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Possess Technical Breadth and effectively mentor tech team
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Must have very good recommendations from peers and managers in past companies
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Experience with Coding, Architecting & Developing, UX, Designs & Quality Assurance
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As a Business Development Manager working under the FMCG segment must perform the following responsibilities
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.Bachelor's degree and experience in business, marketing or related field.
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Responsibilities: Architecture, design and enhancement of moderately complex software resulting in high quality,
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Lead and guide the software design team with application design and integration.
Make sure the design is aligned with functional and non-functional requirements for the software.
Evaluate and recommend tools and technologies for development and make sure a productive development
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Understand the training requirements of team members to ensure people have necessary skills and
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Make sure team follows best design and coding practices and ensure the final deliverable meets expected
quality.
Help development team in problem solving and troubleshooting issues.
Quick understanding of exiting framework/Very good debugging skills to debug existing platform / frameworks
Strong knowledge in Databases and complex stored procedure understanding.
Identify technical risk areas and help the team members to solve issues quickly.
Quickly do the POC investigation and provide the demo to team members to keep the schedule.
Quickly writing of use cases and minor scenarios, based on that do the estimation and explain the use cases to
team members with development steps.
Desired Skills and Experience
10+ years of hands on experience in Software/Technology Development including architecting and designing software
products.
Must Have:
Proficienc Proficiency in web development using Java
Proficiency in Java spring framework (Spring MVC, Spring boot)
Proficiency in developing UI using HTML, JSP Servlet, JDBC
Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)
Experience in java-script, AJAX, JQuery
Workflow concepts and development exposure.
Understanding of Event/command based architecture.
Proficient in Object Oriented Analysis and Design.
Troubleshooting design flaws and system bottlenecks.
Systems thinking, technical acumen, analytical skills and communication skills.
Testing skills (Unit testing, Integration testing)
Exposure to one or more software development methodologies (RUP preferred, one full
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Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
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You're a great fit if you have:
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- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
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Setup Calls and introduce Graphy as the product and platform to create Graphies
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Find out interesting ways to close Graphers
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Own the GMV from the Graphies closed
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Serve as the lead point of contact for all Graphers account management matters.
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Build and maintain strong, long-lasting relationships with Graphers.
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About Us
Graphy is the all-in-one platform to launch your online school, grow your community, monetize your knowledge and host live cohort-based courses.
The creation of cohort-based courses is open to all content creators, influencers, and educators. Join creators, teachers, and instructors from every industry, share what you know, and make money doing what you love!
You can host free sessions to engage with your audience who might have not subscribed to you yet. Hosting online live sessions will help students understand what they can expect from your course and will get to know you better.
You can check out our website here:
https://graphy.com/" target="_blank">https://graphy.com/

We at Snapwiz are looking for talented, enthusiastic developers who will be responsible for both back-end and front-end development, including creating WordPress themes and plugins. This position requires a combination of programming skills (namely PHP, HTML5, CSS3, and JavaScript).
Responsibilities
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Skills and Qualifications
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