Customer Support – Voice Process

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines using Azure DevOps
• Manage cloud infrastructure on Microsoft Azure including VMs, App Services, AKS, Networking, and Storage
• Implement Infrastructure as Code (IaC) using Terraform, ARM Templates, or Bicep
• Build and manage containerized environments using Docker and Kubernetes
• Deploy and manage Azure Kubernetes Service (AKS) clusters
• Automate configuration management and deployments
• Implement monitoring and logging solutions using Azure Monitor, Log Analytics, and Application Insights
• Integrate security best practices (DevSecOps) within CI/CD pipelines
• Collaborate with development teams to improve build, release, and deployment processes
• Troubleshoot production issues and optimize system performance
• Ensure high availability, scalability, and disaster recovery strategies

Required Skills & Qualifications

• 7+ years of experience in DevOps, Cloud Engineering, or Infrastructure Automation
• Strong hands-on experience with Microsoft Azure
• Expertise in CI/CD implementation using Azure DevOps
• Experience with scripting languages such as PowerShell, Bash, or Python
• Proficiency in Infrastructure as Code (Terraform, ARM, Bicep)
• Experience with container orchestration (Kubernetes/AKS)
• Knowledge of Git-based version control systems
• Experience with configuration management tools
• Strong understanding of networking, security, and cloud architecture
• Experience working in Agile/Scrum environments

Please note: Candidates who have applied in the last 6 months are requested not to reapply

Position Overview:

We are looking for an experienced Senior Laravel Developer who thrives in a fast-paced environment and has experience handling multiple projects and diverse interfaces. The ideal candidate will lead the development and maintenance of applications, ensuring security, scalability, and seamless third-party integrations while collaborating with front-end developers, UX/UI designers, and key stakeholders.

Requirements:

- Experience: Approx.1 year to 6 years in PHP development with a focus on Laravel & MySQL.

- Deep understanding of Laravel architecture (Service Container, Service Providers, Facades,

Eloquent ORM, Queues, Jobs, Events, Middleware, Broadcasting, and Caching).

- Front-End: Proficiency in HTML5, CSS3, Bootstrap 5, jQuery, AJAX

- Version Control & Tools: Experience with Git, JIRA, AWS SDK

- Payment Integrations: At least one payment gateway (e.g., Stripe, Braintree, Plaid, Razorpay)

- Third-Party API Integrations: Experience with Firebase, Google Maps, Email/SMS services

- Work Environment: Ability to work in a fast-paced, high-performance setting and efficiently manage multiple projects and interfaces

- Experience with Laravel Sanctum/Passport for authentication and API security.

- REST API development & documentation (Apiary)

Good to Have:

- Experience with multiple databases (MySQL, PostgreSQL, MongoDB)

- Basic knowledge of AWS services (S3, EC2, RDS, SES)

- Understanding of encryption, hashing, encoding (SES, SHA, RSA)

- Experience integrating Stripe Payment Gateway

-Experience working on AI/ML-based projects or research

-Exposure to AI models with applications (e.g., using APIs or SDKs)

Job Details:

Job Type: Full-time

Salary: 5,00,000 - 20,00,000 per year

Schedule: Monday - Friday

Location: Balewadi-Baner Road, Pune (In-Person Only)

Job Type: Full-time

Benefits:

• Flexible schedule
• Paid time off

Experience:

• Total work: 5 years (Required)
• Laravel: 5 years (Required)

Work Location: In person

nings: 30

Salary: ₹15,000 – ₹18,000 (In-hand)

Languages Required: English, Hindi

Experience: 0 – 5 Years

Qualification: 12th Pass or Graduate

Age Limit: 18 – 30 Years

Notice Period: Immediate

Skills Required: Communication, Excel, Computer Basics

About the Role

Are you a strong communicator with a customer-first mindset? Altruist Technologies is on the lookout for enthusiastic individuals to join our Customer Care – Inbound Process team. Whether you're a fresher or an experienced professional, this is your chance to become part of a growing BPO that values empathy, professionalism, and performance.

Key Responsibilities

• 📞 Inbound Call Handling: Provide courteous and professional assistance to customers calling in with queries, complaints, or product-related concerns.
• 💡 Product Guidance: Understand customer needs, suggest suitable solutions, and provide clear, helpful information about company products and services.
• 🧾 Order and Payment Support: Assist with the order process, including taking payments and updating account details.
• 📋 Data Accuracy: Maintain accurate customer records in the system while actively engaging with callers.
• 🚀 Escalation Management: Identify and escalate complex issues to supervisors or team leads when needed.
• 🤝 Customer Connection: Maintain a positive and empathetic attitude, even during challenging interactions.

What We’re Looking For

• Excellent communication skills in English and Hindi
• A calm, polite, and professional demeanor at all times
• Ability to multitask and stay organized while managing call flow and system entries
• A willingness to work in rotational shifts with a weekly off

Shift Window

• Female Candidates: Between 6:00 AM to 6:00 PM (Any 9-hour shift)
• Male Candidates: Between 6:00 AM to 12:00 AM (Any 9-hour shift)

Salary Structure

• Freshers: ₹15,000 (In-hand)
• Experienced Candidates (1+ Year): ₹16,500 (In-hand)

Why Join Us?

• ✅ Get hands-on experience in customer handling and service excellence
• 🌐 Work with a well-established company in a structured and supportive environment
• 💼 Build your skills in communication, problem-solving, and CRM
• 🚀 Career growth opportunities with performance-driven recognition

About us

We are building new-age billing and pricing infrastructure for SaaS companies. As SaaS pricing evolves from vanilla subscription-based models to more granular usage-based models, billing and pricing infrastructure needs to be completely reimagined.

Founders who sold their previous startups to Snapdeal and Gaana respectively. They have experience at organizations such as Google, Basepair, Elevation Capital, IIT Bombay, IIT Delhi and Harvard Business School. We are funded by marquee global investors, including Bessemer Venture Partners.

We are building our founding team, and are looking for:

1. engineers who can optimize for quick iteration, fast deployment and having a great developer experience.
2. sales, marketing and growth folks who are excited to push the envelope on GTM (go-to-market) innovation

You should be excited about learning and meaningfully shaping the trajectory of an early-stage startup from Day 0 in its journey.

What you can expect

• Ownership and autonomy: As a founding team member, you have immense responsibility. You own and drive the execution.
• Learning: You will work on challenging problems and engage in some of the most meaningful work of your life.
• You will have to figure out our Go-To-Market playbook from scratch - channels, messaging, discovery, demos, sales cycle, personas, nurturing, partnerships etc. Expect a whole lot of iteration and first principles thinking.
• Culture:
• We don’t take ourselves too seriously, and know how to have fun
• The health of our team is most important to us. Balance work with life - be productive, not busy.
• Being remote first, we thrive via async communication.
• Flexibility: Remote - work from wherever you are in the world; If you prefer coming to the office in person, we have a physical space in Indiranagar, Bangalore 
• Compensation: We offer competitive salaries with generous ESOPs
• Benefits (for full-time roles):
• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company laptop

About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey. If you are expecting a working playbook that you can execute, we are probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you 

You will directly work with the founders.

Outbound sales are critical to generating meetings with qualified prospects. You will lay the foundation for and execute our outbound sales strategy.

The primary objective is to generate meetings with qualified prospects by optimizing our outbound sales machinery - iterating on channels, messaging, ICP (ideal customer profile), tooling etc.

• Outbound prospecting
• Find leads from databases (Apollo, ZoomInfo, etc.)
• Reach out to them (manual + automated) via different channels (email, LinkedIn, cold calling, etc.) to generate new sales opportunities
• Identify the needs of prospects, and build long-term, trusting relationships with to qualify leads as sales opportunities
• Iterate to maximize qualified meetings set up
• Experiment with different databases
• Experiment with messaging, level of personalization, length of sequences etc.
• Experiment with channels (email, LinkedIn, cold calls etc.)
• Experiment with different types of collateral
• Experiment with the recipient being targeted - industry, persona, intent signals etc.
• Loop in feedback from prospect responses to emails and cold calls to refine messaging further
• Inbound follow-ups - Respond to inbound leads and automate follow-up communication; iterate on messaging/channels to maximize conversion rate
• Run custom campaigns e.g., writing to VCs for intros to their portfolio companies, writing to conference attendees, scraping forums and job descriptions for relevant leads etc.
• Set up in-house tooling to ensure email deliverability, monitor open rate/reply rate, track domain reputation etc.
• Owning the CRM: Create and update leads, set up pipelines, email templates, and automation. Fully utilize CRM capabilities to nurture leads and deliver timely and relevant content

Key Qualifications

• 1-2 years of experience working as a sales development representative at a B2B SaaS company
• The solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early-stage setup
• Excellent written and oral communication skills
• Experience working with lead databases, sales engagement tools etc
• Familiarity with CRM systems and proficiency in managing leads, pipelines, and automation
• Willingness to get your hands dirty and do the grunt work in the early days
• Strong first principles understanding of business fundamentals; Ability to empathize with the end user, and understand their pain points; Ability to understand the product at a granular level
• Adaptable to work across time zones to cater to a global customer base
• Self-driven individual with high ownership and a strong work ethic
• Ability to build, manage and motivate a team
• Previous entrepreneurial experience is a huge plus
• Experience catering to the CFO persona is a plus
• Familiarity with billing systems, CPQ and accounting systems is a plus
• Not taking yourself too seriously :)

Responsibilities

• Ensure that established design standards are consistently and appropriately applied within design work
• Engage with product management, engineering, business stakeholders
• Develop and present documentation, user flows, annotated wireframes, and interactive prototypes
• Leverage user testing to make product improvements
• Hands-on designing and creative skills
• Willingness to learn and grow with the organisation
• Understand the brief from the team and come out with out-of-the-box ideas
• Plan and illustrate concepts by designing rough layouts of art and copy regarding arrangement, size, type, style, and related aesthetics.

Qualifications

• Bachelor's degree or equivalent in 
• Proficient in visual design and wireframing tools like Figma
• Well-versed with computer skills in Photoshop or Illustrator and/or Dreamweaver

Desired Candidate profile

● Architect and build scalable front-end web solutions using JavaScript, React, HTML, CSS and other fundamental web technologies. 
● Build reusable code and libraries using iterative development practices for future use

● Ensuring high performance on mobile and desktop. 
● Implement monitoring, metric dashboards, runbooks, logging, escalations, and alerts.

● Drive code and design reviews of components / systems / products in scope and drive the architectural governance for them. 
● Implement best practices and constantly learn new ways of keeping code bases up to date 
 
Roles and Responsibilities:

● A solid grounding in Computer Science fundamentals (based on a Bachelor's or Master's in Computer Science or related field) from reputed institutes 
● 4+ years of development experience in modern web technologies (HTML/CSS, JavaScript), frameworks (React, Backbone.js, AngularJS, , etc) 
● Ability to build a feature from scratch & drive it to completion 
● Prior hands-on experience in building responsive web interfaces at scale for consumers in a product engineering setup 
● Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system 
● Excellent problem solving, debugging and optimization skills 
● Strong knowledge of browser behavior, performance, compatibility and cross-browser issues 
● Good understanding of REST API 
● Familiar with front-end build tools, such as Webpack, Grunt and Gulp.js
● Proficient understanding of code versioning tools, such as Git 
● Open source contribution is a plus. 

• Collaborate with engineering, design and product teams to build and ship new features.
• Seeing through a project from conception to finished product using Agile methodologies.
• Maintain and improve web applications. Optimize applications for maximum speed
• Design mobile-based features
• Self-contribution & able to manage and execute work through team members.
• Developing features to enhance the user experience.
• Create quality mockups and prototypes
• Translate application storyboards and use cases into functional applications.
• Create proof of concepts to demonstrate feasibility of proposed solution
• Continuously discover, evaluate and learn new technologies to stay at the forefront of technology innovation
• Write good quality, modular, reusable, well documented, unit-tested code.

Looking for a change in your career?

We are looking for someone to be part of our early-stage product development team and have to manage both maintenance and enhancement projects

● Our team mainly focused on providing the best user experience to customers.
● You should be a facilitator and also coordinate with cross-functional teams to get
things done
● You should follow the development techniques and a deep understanding of
systems engineering, build and release management principles including
continuous integration and continuous delivery


To be a Mobile App developer, should be passionate about user interface design
and have skills in Native Android
● Experience with integration of libraries like Room, RetroFit, Glide, etc.,
● Should have better designing skills
● Continuously discover, evaluate, and implement new technologies to maximize
development efficiency.
● Should have strong analytical and troubleshooting skills. Ability to think out of
the box and be innovative.
Furniture Magik - Android Developer JD
● Passion to explore and keep enhancing your skills.
● If you have already developed apps available on the play store is highly appreciated