Customer Support – Voice Process

 Office/Delivery Support Staff

• Required: High School Diploma or any Bachelor's Degree

• Experience: 2-3 years

Backend/Fullstack Developer

About the Company:

Company is India’s largest and best-established digital wealth management service that helps its customers create wealth for their long-and-short-term goals. Founded in 2012, Company is a pioneer in the digital financial services category and is recognised for creating simple and elegant user experiences in a complex domain. We do this by simplifying complex investing concepts and automating best practices, so our customers can grow their wealth without worry. We achieve this by combining cutting-edge technology, data-driven algorithms, awesome UX and friendly customer support. Our task is ambitious and we like to work hard as well as smart. We want to build a team that relishes challenges and contributes to a new way of thinking and investing in India. We are also invested in the growth of our colleagues and providing a supportive and thriving working environment for everyone. We have been recognised by Great Place To Work® as one of India’s best companies to work for.

Role specific info:

• 4-12 years of experience building good quality production software
• Excellent knowledge of at least one ecosystem based on Elixir/Phoenix, Ruby/Rails, Python/Django, Go/Scala/Clojure
• Good OO skills, including strong design patterns knowledge
• Familiar with datastores like MySQL, PostgreSQL, Redis, Redshift etc.
• Familiarity with react.js/react-native, vue.js etc. • Knowledge of deploying software to AWS, GCP, Azure
• Knowledge of software best practices, like Test-Driven Development (TDD) and Continuous Integration (CI)

What would you do here:

• Writing quality code using language best practices.
• Working in a highly collaborative team.
• Building good software using the latest tools and techniques.
• Participating in design reviews, coding modules, code reviews and unit testing.
• Taking ownership of quality and usability of your code.
• Mentoring co-workers.
• Leading efforts in improving technology architecture.

Responsibilities Implementing business development activities, attending to all relevant business opportunities in International Market for IT Software Industry.

· It would be involved in Business Development Life Cycle, mainly focusing on areas like Cold Calling, Client Interaction International Business Development.

· Generate lead and achieve monthly target.

· Maintain and develop relationships with customers.

· Act as a contact between a company and its existing and potential clients.

· Negotiate the terms of an agreement and close sales.

· Conducting market research to identify new business opportunities.

Requirements:-

· Minimum Qualifications Any Graduate

· 2 to 4 years of Proven experience working as a business development in Offshore IT Services.

· Excellent English Communication Presentation Skills with pleasing personality.

· The ability to work in a fast-paced environment.

· Exceptional negotiation and decision-making skills.

Desired Skills and Experience

· Bid On freelancer, guru, UpWork.

· Lead generation LinkedIn, Xing, AnglList and from other platforms.

· Intermediate in between client and developer.

· Make SRS report for requirement.

· International business development

· Mentor the junior business development executive

· Take ownership for the business growth

• Manage and Develop the Digital Performance Channels
• Ownership of Top-line building channels like Google Shopping, Google Remarketing, Third Parties for Remarketing
• Continuously chase ambitious targets of ROAS while maintaining min Top Line thresholds
• Build effective journeys of remarketing to reduce the overlaps and shorten the touchpoints to convert
• Exploration of new channels to drive Performance Marketing
• Be an actor of your channel ecosystem
• Owner mindset, willingness to take initiatives, and accountability to drive closures
• Be the key contact window between Users and the technical team
• Challenge the needs and demonstrate managerial courage towards users satisfaction
• Develop, through your posture, a collaborative working methodology, an environment of trust and responsibility among the product team

AN IDEAL CANDIDATE WILL HAVE

• Passion for sport, you like to enjoy the sport with your teammates
• You have an entrepreneurial mindset, a strong sense of responsibility, autonomy, and drive for results
• Recognized capacity to understand business needs, bring structure in a complex environment, and lead action plans
• Strong data analysis skills, ability to perform data analysis and make data-driven decisions
• You are a technology enthusiast; you care about how things work, and you can successfully collaborate with technical experts
• You are well versed with Google Shopping and Remarketing as a subject
• A prior experience in performance marketing/e-commerce is required.

EXPERIENCE

• 3-12 years of experience in the digital eco-system
• Prior experience in performance marketing agencies is a plus
• A Masters degree in marketing is a plus

Skills & Responsibilities

-          Remotely manage host of daily order pick-up schedules, ensuring 100% on-time delivery

-          Own a robust real-time connect over information and documents with our service partner for smooth flow of daily collections and process adherence

-          Ensure top customer experience; attend to and manage escalations, ensure proper RCA and corrective action in place

-          Own and drive key metrics of product rating, on-time delivery and customer contact ratio; analyse and present weekly and monthly trends in operation forum

-          Oversee monthly reconciliation of service data with vendor, and ensure internal & external reporting are finished on time

-          Present insights and propose new ideas on business progress based on ops metrics, and industry trends

-          Diligent real-time follow ups on sample collections and quick thinking on the feet to effectively handle customer ticket resolutions will be 2 critical expectations

-          Relevant work-experience in sample collection monitoring, lab/order handling will be helpful

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

Website: https://moneyhop.co/">https://moneyhop.co/

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 3-4 years of experience in DevOps.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Should have excellent analytical and troubleshooting skills.

Technical Skills

• Work with developer teams with a focus on automating build and deployment using tools such as Jenkins.
• Implement CI/CD in projects (GitLabCI preferred).
• Enable software build and deploy.
• Provisioning both day to day operations and automation using tools, e. g. Ansible, Bash.
• Write, plan, create infra as a code using Terraform.
• Monitoring, ITSM automation incident creation from alerts using licensed and open source tools.
• Manage credentials for AWS cloud servers, github repos, Atlassian Cloud services, Jenkins, OpenVPN, and the developers environment.
• Building environments for unit tests, integration tests, system tests, and acceptance tests using Jenkins.
• Create and spin off resource instances.
• Experience implementing CI/CD.
• Experience with infrastructure automation solutions (Ansible, Chef, Puppet, etc. ).
• Experience with AWS.
• Should have expert Linux and Network administration skills to troubleshoot and trace symptoms back to the root cause.
• Knowledge of application clustering / load balancing concepts and technologies.
• Demonstrated ability to think strategically about developing solution strategies, and deliver results.
• Good understanding of design of native Cloud applications Cloud application design patterns and practices in AWS.

• Work with the developer team to enhance the existing CI/CD pipeline.
• Adopt industry best practices to set up a UAT and prod environment for scalability.
• Manage the AWS resources including IAM users, access control, billing etc.
• Work with the test automation engineer to establish a CI/CD pipeline.
• Work on replication of environments easy to implement.
• Enable efficient software deployment.