Customer Support – Voice Process

Position Overview:

We are looking for a talented and self-motivated Back-end Developer to join our development team. The ideal candidate will be responsible for writing clean, efficient, and maintainable code that enhances workflow organization and automates various internal processes within the organization. The role involves continuous improvement of our software solutions to save man-hours and ensure overall organizational efficiency. Key tasks include development, testing, debugging, troubleshooting, and maintenance of both new and existing programs.

Key responsibilities:

1)    Software Development: Write clean, efficient, and maintainable code/flows that automate internal processes and improve workflow efficiency.

2)    Testing and Maintenance: Perform testing, debugging, troubleshooting, and daily maintenance of created or integrated programs.

3)    Adherence to Standards: Follow preferred development methodologies and adhere to organizational development standards.

4)    Team work: To work closely with other team members to ensure the successful implementation of projects. Maintain clear and concise documentation of code, APIs, and software components to aid in knowledge sharing and future development.

5)    Stay Current: Keep up to date with the latest developments in the Python, RPA ecosystem and engage in best practices of software engineering.

COMPANY DESCRIPTION : 

NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!

JOB DESCRIPTION :

Company: NNIIT (On-Roll)

Salary: Upto 4LPA + Incentives

Job Location: Hyderabad (On site)

ROLES & RESPONSIBILITIES :

 Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.

 Calling to 250+ calls/day and maintain 3hrs of Talk-time thus booking 10 conductions for the week for each day

 Understand customer needs and requirements.

Route qualified opportunities to the appropriate sales executives for further development and closure.

 Close sales and achieve quarterly quotas

 Research accounts, identify key players and generate interest.

 Maintain and expand your database of prospects within your assigned territory Team with channel partners to build pipeline and close deals.

 Perform effective online demos to prospects.

FAQs :

Salary Expectation: Minimum 20,000 INR with the potential to reach up to 74,000 INR based on skills, experience, and interview performance.

Eligibility Criteria: Graduates with 1 to 31 years of experience in Ed-tech K9 & K12 background are eligible to apply.

Specific Skills Required: Good sales skills, proficiency in English, and strong communication abilities are essential.

Applicants: Both male and female candidates are welcome to apply.

ADDITIONAL INFORMATION :

Seniority Level: Mid-Senior level

Industry: E-Learning Providers

Employment Type: Full-time

Job Functions: Sales, Business Development

Job Title: Marketing Associate (Outbound)

Company: All Wave AV

Website: www.allwaveav.com

Location: Hyderabad, India

Company Overview:

All Wave AV is a premier AV Integrator headquartered in Mumbai, India, specializing in executing projects and delivering services for global enterprises across India. With over 300+ installations spanning 22+ years, our team of 90+ professionals provides professionalism and precision in all our installations. We are a full-stack System Integrator, offering design, supply, installation, and maintenance services. As members of the PSNI Global Alliance, we ensure the highest standards in delivering projects and services.

Job Description:

We are seeking a Marketing Associate (Outbound) to join our team. The ideal candidate will have a pleasant voice and the ability to prospect leads and set up appointments and demos. Previous experience in selling technology, software, or hardware solutions would be a bonus. The compensation package will be based on experience and will include a small variable component based on outcomes.

Responsibilities:

Build a quantifiable sales pipeline using the provided database.

Use a pleasant voice to communicate effectively with potential clients.

Demonstrate excellent English speaking and writing skills.

Ensure accurate and concise explanations of our solutions during phone calls and follow up with appropriate emails to decision-makers.

Assist in building a sales team while adhering to the established process.

Conduct occasional Zoom calls as required.

Work primarily from the office.

Qualifications:

Bachelor's degree.

Minimum 2 years of experience in outbound tele-calling, making 30-40 calls per day.

Strong communication skills, both verbal and written.

Ability to remain composed under pressure.

Highly organized and professional in approach.

• Provide accurate translations of texts.
• Attend meetings to translate discussions.
• Continually take language fluency assessments to certify fluency.
• Liaise with colleagues to ensure that translations are true to the original meaning.

Senior Product Analyst

Pampers Start Up Team

India / Remote Working

Team Description

Our internal team focuses on App Development with data a growing area within the structure. We have a clear vision and strategy which is coupled up with App Development, Data, Testing, Solutions and Operations. The data team sits across the UK and India whilst other teams sit across Dubai, Lebanon, Karachi and various cities in India.

Role Description

In this role you will use a range of tools and technologies to primarily working on providing data design, data governance, reporting and analytics on the Pampers App.

This is a unique opportunity for an ambitious candidate to join a growing business where they will get exposure to a diverse set of assignments, can contribute fully to the growth of the business and where there are no limits to career progression and reward.

Responsibilities

● To be the Data Steward and drive governance having full understanding of all the data that flows through the Apps to all systems

● Work with the campaign team to do data fixes when issues with campaigns

● Investigate and troubleshoot issues with product and campaigns giving clear RCA and impact analysis

● Document data, create data dictionaries and be the “go to” person in understanding what data flows

● Build dashboards and reports using Amplitude, Power BI and present to the key stakeholders

● Carry out adhoc data investigations into issues with the app and present findings back querying data in BigQuery/SQL/CosmosDB

● Translate analytics into a clear powerpoint deck with actionable insights

● Write up clear documentation on processes

● Innovate with new processes or ways of providing analytics and reporting

● Help the data lead to find new ways of adding value

Requirements

● Bachelor’s degree and a minimum of 4+ years’ experience in an analytical role preferably working in product analytics with consumer app data

● Strong SQL Server and Power BI required

● You have experience with most or all of these tools – SQL Server, Python, Power BI, BigQuery.

● Understanding of mobile app data (Events, CTAs, Screen Views etc)

● Knowledge of data architecture and ETL

● Experience in analyzing customer behavior and providing insightful recommendations

● Self-starter, with a keen interest in technology and highly motivated towards success

● Must be proactive and be prepared to address meetings

● Must show initiative and desire to learn business subjects

● Able to work independently and provide updates to management

● Strong analytical and problem-solving capabilities with meticulous attention to detail

● Excellent problem-solving skills; proven teamwork and communication skills

● Experience working in a fast paced “start-up like” environment

Desirable

• Knowledge of mobile analytical tools (Segment, Amplitude, Adjust, Braze and Google Analytics)
• Knowledge of loyalty data