Help Desk Executive

We are looking for a Golang Developer to help build and scale our platform. This role involves designing high-performance distributed systems, building robust APIs and contributing to systems that handle real-time workflows at scale. You will own problems end to end, working closely with product, engineering and platform teams to build solutions that are reliable and scalable.

Responsibilities

• Develop new and enhance existing microservices, libraries, and features that form our B2B KYC platform.
• Create and document APIs, Queue Contracts to be consumed by other services.
• Work closely with the Product and Engineering Leads to implement features following best design principles and patterns.
• Participate in all phases of the development cycle plan, design, implement, review, test, deploy, document, and training.
• Help junior developers with best practices like TDD etc. and make sure their code meets the standards.
• Educate them continuously to improve overall team performance and work quality.

Requirements

• Development experience (3 to 6 years) preferably on GoLang and scripting skills.
• Bachelors/Masters in Computer Science or equivalent experience.
• Strong understanding of Computer Science fundamentals, software design principles, algorithms & design patterns.
• Interest and ability to quickly learn and ramp up on new languages and technologies.
• Ability to write understandable, reliable and testable code with minimum supervision.
• Distributed, highly available systems running at large scale.
• Distributed platforms which use Kafka, Elasticsearch, Cassandra or similar systems.
• Cloud environments (e. g., Docker, AWS, GCP, Kubernetes etc., ).
• Asynchronous programming patterns (e. g., GO Routines/Channels, Async Programming).
• Experience in CI/CD (Continuous Integration & Delivery), AGILE work environments.
• Ability to troubleshoot and solve issues on distributed systems.

Why join Zoop

• Work on high-scale, real-time systems that power critical identity and onboarding workflows for fast-growing businesses
• Take end-to-end ownership of meaningful engineering problems while building clean, scalable, production-grade systems
• Grow in a strong engineering environment with exposure to distributed systems, cloud-native technologies, and modern architectures

We are seeking a highly experienced Senior Oracle & Azure Cloud Administrator with 8+ years of hands‑on experience managing enterprise cloud environments across Oracle SaaS, PaaS, IaaS, and Azure Cloud Database Services. This role requires deep expertise in Oracle Fusion Applications, OIC, ATP, OCI infrastructure, and strong working knowledge of Azure SQL, Azure PostgreSQL, and Azure Cosmos DB.

Key Responsibilities

1. Oracle Fusion Applications (SaaS) Administration

- Lead user provisioning, role design, SoD governance

- Manage Job/Data/Duty roles, inheritance, audits

- BI Publisher administration

- Oversee environment refresh cycles

- Lead quarterly patching impact analysis

- Troubleshoot functional and security issues

2. Oracle Integration Cloud (OIC) Administration

- Manage integration deployments, schedules, lookups

- Configure REST/SOAP/FTP/Fusion/ATP adapters

- Monitor failed messages, reprocess errors

- Manage OIC security, certificates, key stores

- Collaborate with technical/functional teams

3. Oracle Autonomous Database (ATP) Administration

- Administer ATP instances, users, privileges

- Monitor performance, storage, SQL workloads

- Support connectivity with OIC and Fusion

- Assist with backup/restore validation

4. OCI Infrastructure (IaaS) Administration

- Manage compute, VMs, block volumes, OS access

- Support VCNs, subnets, routing, NSGs

- Manage OCI IAM users, groups, policies

- Use OCI Logging & Monitoring for proactive alerts

5. Azure Cloud Database Administration

- Azure SQL Database:

- Provision, configure, secure Azure SQL

- Performance tuning, indexing, query optimization

- Manage HA/DR, PITR, automated backups

- Monitor via Azure Monitor & Log Analytics

- Azure Database for PostgreSQL:

- Administer single/flexible server PostgreSQL

- Manage parameters, extensions, replication

- Optimize performance and storage

- Azure Cosmos DB:

- Manage partitioning, indexing, RU optimization

- Configure global distribution & failover

- Monitor consistency models and throughput

6. Monitoring, Support & Documentation

- L1/L2/L3 support for Oracle & Azure environments

- Monitor SaaS, OIC, ATP, Azure SQL/Postgres/Cosmos

- Maintain SOPs, runbooks, architecture diagrams

- Support audits, compliance, and security reviews

- Manage Oracle SRs and Azure support tickets

Required Skills

- 8+ years Oracle Cloud experience

- Strong Fusion security, OIC, ATP, OCI IAM

- Azure SQL, Azure PostgreSQL, Azure Cosmos DB

- SQL (Oracle + Azure SQL + PostgreSQL)

- REST/SOAP, certificates, integration patterns

Nice-to-Have

- OCI & Azure certifications

- Scripting (Shell, Python, OCI CLI, Azure CLI)

- Terraform awareness

- Production support experience

Soft Skills

- Strong communication & documentation

- Ownership mindset

- Ability to work independently

- Cross-functional collaboration

- Willingness to learn advanced cloud services

What you will do

We are looking for an exceptional engineering lead to join our team. You will be responsible for building and owning the systems that would have critical impact for the business and the experience of our community from day one. 

• Build and lead an agile engineering team
• Work closely with Founder on product development
• Collaborate with operations team to understand customer pain points and solve interesting problems
• Code, test, ship - manage the entire application cycle
• Build libraries and documentation for future references
• Research and develop best practices and tools to enable delivery of features
• Set up capabilities to track and report business and user metrics
• Design and improve architecture to ensure scalability
  
  

Requirements

• Proven experience at scaling tech companies, preferably in commerce or social network
• Keen to innovate, open-minded and collaborative
• Able to interpret product needs and suggest appropriate solutions
• Have led a team, also able to code hands-on
• Strong communication skills
• Strong work ethic: responsible, responsive, and detail-oriented.
  
  

Technologies we use
Go, Flutter, AWS, Google Cloud

Position Overview:

 As a Field Sales Executive in the Fintech Industry specializing in Payment Gateways, you will be responsible for driving the sales and business development efforts within the Business, Merchant, and Enterprise (BME) segment. You will play a critical role in expanding the market presence of our payment gateway solutions, building and maintaining relationships with clients, and achieving revenue targets.

·      Identify and prospect potential clients within the fintech industry, including startups, established companies, and financial institutions, to promote and sell our payment gateway solutions.

·      Develop and maintain strong relationships with key decision-makers, stakeholders, and partners to ensure a deep understanding of client needs and effectively position our payment gateway offerings.

·      Understand the unique requirements of each client and tailor payment gateway solutions to address their specific needs, showcasing the value and benefits of our services.

·      Maintain a deep understanding of our payment gateway products, features, and industry trends to effectively communicate their advantages to clients.

·      Meet and exceed individual and team sales targets, contributing to the overall revenue goals of the department.

·      Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential areas for business growth and maintain a competitive edge

·      Work closely with cross-functional teams including marketing, product development, and customer support to ensure seamless customer onboarding and exceptional post-sales support.

·      Effectively manage and update sales pipelines, activities, and progress using CRM tools.

·      Provide regular sales reports, forecasts, and insights to management, highlighting achievements and potential areas for improvement

·      Proactively seek opportunities for professional growth, staying current with industry advancements and sales techniques.

Qualifications:

• Bachelor's degree in Business, Marketing, Finance, or related field (or equivalent work experience).
• Proven track record of successful sales in the fintech, payment gateway, or related industry.
• Strong communication, negotiation, and interpersonal skills.
• Ability to understand complex technical concepts and effectively translate them to non-technical clients.
• Self-motivated, proactive, and able to work independently or as part of a team.
• Familiarity with CRM software and sales tools.
• Willingness to travel for client meetings and industry events as required.

4-6 years of total experience in data warehousing and business intelligence

3+ years of solid Power BI experience (Power Query, M-Query, DAX, Aggregates)

2 years’ experience building Power BI using cloud data (Snowflake, Azure Synapse, SQL DB, data lake)

Strong experience building visually appealing UI/UX in Power BI

Understand how to design Power BI solutions for performance (composite models, incremental refresh, analysis services)

Experience building Power BI using large data in direct query mode

Expert SQL background (query building, stored procedure, optimizing performance)

Product Support Engineer (L1 Support) – Immediate Requirement.

Key skills

• 1-3 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate the end users.
• Sound knowledge on Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver the customer requirements.
• Engage with Development team and manage the progress of cases.
• Should be able to cope up with high pressure work environment.
• Work model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player
• Preferred male applicants only