Seydeltech India Private Limited

Roles and Responsibilities:

• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.

• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.

• Understand customer needs and recommend appropriate, effective solutions.

• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.

• Maintain accurate problem-call tracking using the helpdesk ticketing system.

• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.

• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.

• Follow up on all daily shipments to ensure on-time dispatch.

• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.

• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.

• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.

• Make recommendations for packaging improvements to meet carrier and compliance guidelines.

• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.

• Stay updated on new technologies, products, tools, and support methodologies.

• Review reasons for customer returns/complaints and implement corrective actions.

• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.

• Consistently achieve or exceed defined performance expectations (KPI/MPS).

• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements

• Tertiary qualification in Electrical/Electronic Engineering preferred.

• Training in handling customer calls is an advantage.

• Call center experience is desirable.

• Experience in product design, development, or product management is an added advantage.

Preferred Skills:

• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.

• Respond to technical queries from customers and identify root causes with appropriate corrective actions.

• Process warranty, RMA, and spare-parts orders efficiently and accurately.

• Manage warranty service jobs, including scheduling labour and dispatching materials.

• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.

• Liaise closely with internal departments on technical policies, processes, and product training.

• Assist in planning and organizing technical training requirements for customer service teams.

• Ensure all incoming technical calls and emails are handled promptly and professionally.

• Provide technical literature, product information, and documentation to customers as needed.

Job description

Roles and Responsibilities:

• In conjunction with relevant stakeholders, develop and maintain the company's websites across all brands.
• Ensure all websites are engaging, responsive, continually optimized, secure, up-to-date and consumer relevant.
• Work with the product management, content creation, Design and Social Media teams to ensure alignment.
• Analyze market, consumer and competitive trends and apply as appropriate.
• Manage, monitor, and present relevant analytics, data, trends, successes, exceptions, feedback, threats and changes regarding the company's web presence and action as appropriate.
• Manage and monitor all website hosting.

Desired Candidate Profile

• Bachelor’s degree in computer science or similar.
• Strong knowledge of HTML/5, CSS, SCSS and JavaScript.
• Experience in Shopify Liquid + jQuery, Shopify Theme Customization
• Strong experience in WordPress Plugins, custom themes, custom fields, customization, short code, CSS, MySQL, PHP, Bootstrap, Shopify.
• Strong experience in Shopify App, Theme Integration, Shopify Flow, Creating custom theme sections.
• Experience building static, dynamic, semantic, and accessible websites.
• Proficient in Git and experience in eCommerce and B2B website development.
• Experience using design tools, such as Sketch, Photoshop or Illustrator, and prototyping tools.
• Strong knowledge of developing for Content Management Systems (Example: WordPress, etc.).
• Advanced knowledge of Microsoft Office applications, e.g., Outlook, Word, PowerPoint and Excel.
• Node.js and server knowledge are a plus.
• The ability to navigate in both Mac and PC environments.
• A proven track record in a similar role (minimum 2 years)
• 2+ years of proven experience with a portfolio of published websites.
• Strong analytical skills for data analysis.
• Strong technical focus, project management, multitasking, and decision-making skills.