AerTrip India Limited

Job Title: Customer Support Executive

Job Details

• Job Type: Full-time (Work from Office)
• Location: Ghitorni, New Delhi
• Salary: Competitive, based on experience
• Working Days: 5.5 Days (with rotational weekly offs)

Role Overview

The Customer Support Executive will be responsible for managing customer queries, providing solutions, and ensuring a seamless customer experience across multiple channels (phone, email, chat, etc.). The ideal candidate should have excellent communication skills, patience, and the ability to handle pressure while maintaining professionalism.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer complaints by identifying issues and providing effective solutions.
• Maintain records of customer interactions and update internal databases.
• Escalate complex issues to the appropriate department for resolution.
• Provide accurate information about products, services, and policies.
• Ensure customer satisfaction and build long-term customer relationships.
• Meet performance targets including response time, resolution rate, and customer satisfaction scores.

Required Skills & Qualifications

• Bachelor’s degree or equivalent (preferred but not mandatory).
• Proven experience as a Customer Support Executive or in a similar role.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Problem-solving attitude and customer-centric approach.
• Proficiency in MS Office and familiarity with CRM systems is a plus.

Job Title: Google & Meta Ads Specialist

Location: Delhi (On-site)

Company: Aertrip

Industry: Travel & Tourism

Experience Required: 2–4 years (Travel Industry Preferred)

Job Overview:

We are seeking a Performance Marketing Specialist experienced in Google Ads and Meta Ads to manage and optimize paid campaigns for our travel products and services. The ideal candidate will have prior experience in the travel industry, driving bookings, leads, and revenue through high-performing digital campaigns.

Key Responsibilities:

• Plan, create, and manage Google Ads (Search, Display, YouTube) and Meta Ads (Facebook & Instagram) campaigns.
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• Optimize campaigns to maximize ROI, CTR, and conversions while reducing cost per acquisition (CPA).
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• Conduct keyword research, audience targeting, and competitor analysis to improve ad performance.
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• Create remarketing & retargeting strategies to boost travel bookings and inquiries.
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• Monitor daily campaign performance and prepare detailed performance reports.
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• Collaborate with the content and design team to create high-performing ad creatives.
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• Stay updated on Google & Meta advertising policies and industry best practices.
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• Implement A/B testing to improve ad creatives and landing page performance.
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• Track travel market trends and leverage them for seasonal and promotional campaigns.
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Requirements:

• Bachelor’s degree in Marketing, Business, or related field.
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• 2–4 years of experience in managing Google & Meta Ads campaigns.
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• Mandatory experience in the Travel & Tourism industry (Flights, Holidays, Hotels, or OTAs).
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• Strong knowledge of PPC, audience targeting, and performance optimization.
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• Hands-on experience with Google Analytics, Tag Manager, and Search Console.
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• Ability to analyze data and provide strategic insights for campaign improvement.
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• Excellent communication and project management skills.
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Preferred Skills:

• Experience in retargeting campaigns for travel packages or flight bookings.
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• Familiarity with GDS / OTA marketing strategies.
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• Understanding of conversion tracking & pixel setup.
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• Knowledge of landing page optimization to increase lead conversion.
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Job Title: Travel Agent – Airline Ticketing

Company: Aertrip

Location: Ghitorni, Delhi

Experience: Minimum 1 year in airline ticketing

Industry: Travel & Tourism

Job Summary:

Aertrip is hiring a skilled and detail-oriented Travel Agent – Airline Ticketing for its Ghitorni office. The ideal candidate must have prior experience in domestic and international airline bookings, along with expertise in using GDS platforms like Amadeus, Galileo, or Sabre.

Key Responsibilities:

• Manage end-to-end flight bookings, both domestic and international.
• Issue, reissue, and cancel airline tickets using GDS.
• Provide fare quotations and travel options to clients.
• Handle customer queries related to flight schedules, baggage rules, cancellations, etc.
• Coordinate with airlines for PNR-related tasks and fare issues.
• Maintain booking records and process refunds as per airline guidelines.
• Upsell travel insurance, extra baggage, meals, and seat selection where applicable.

Requirements:

• Minimum 1 year of experience in airline ticketing.
• Hands-on experience with GDS (Amadeus, Galileo, or Sabre).
• Strong knowledge of fare rules, PNRs, routing, and ticketing procedures.
• Excellent communication and problem-solving skills.
• Attention to detail and the ability to multitask efficiently.
• Knowledge of visa documentation and international travel norms is a plus.

Job Details:

• Location: Ghitorni, Delhi (On-site)
• Working Days: 5.5 days a week
• Salary: As per experience and company standards

Job Description:

As a developer in the chatbot team you’ll be responsible for expanding the scope of AERIN (Aertrip’s Chatbot) to handle all types of travel queries in a scalable and efficient manner. You will need to make AERIN as robust as possible and strive towards 100% accuracy. You should be able to design, develop, test and roll out new features quickly. You should be ready to tackle open-ended problems and build solutions for them.

Preferred qualifications & experience:

1. Bachelor’s degree in Computer Science or equivalent experience.
2. 1 or more years of work experience in the tech industry.
3. Experience with NLP solutions.
4. Experience with chatbot frameworks like RASA, DialogFlow is a bonus.
5. Experience with spacy, nltk and other ML libraries.
6. Familiarity with version control tools like Gitlab.
7. Experience in object oriented design and programming.
8. Sound programming skills to write algorithms for text analysis and context understanding.

Preferred Skills & Abilities:

1. Should be able to write clean and manageable code.
2. Passion for innovation.
3. Out of the box thinking.
4. Should be able to understand both the tech and business aspects of a system.
5. Should be able to meet deadlines.
6. Should be able to work in a collaborative environment.
7. Should be able to work independently in small teams.

Introduction :

iOS is one of the world’s leading mobile platforms, which makes Aertrip’s iOS app supremely important. Millions of users worldwide shall access Aertrip via the iOS app. You will have the opportunity to build one of the most amazingly designed apps in the world. The app shall be a benchmark - not just in the field of travel but for app developers worldwide across categories. So far, we've built a reasonably-sized, high-powered team and are always striving to be the best place to work we can be.

Our Tech Deck :

Architecture

Linux

Docker

HAProxy

Nagios

Munin

Backend & Servers

PHP

MySql

MongoDB

Redis

Memcached

Frontend

JavaScript

jQuery

Sass/Less

GruntJs

Bower

NPM

Repositories

Git

Collaboration

Slack

Evernote

Google Drive

Your Part :

You would be responsible for the complete development and continuous improvement of our iOS app.

Preferred Qualification & Experience :

Bachelor's Degree in Computer Science or equivalent experience/knowledge

5+ years of software engineering

3+ years of IOS platform experience, with strong background in algorithms.

Proficient with Swift, Objective-C, and Cocoa Touch

Experience with iOS frameworks such as X Code, Core Data, Core Animation, etc.

Familiarity with RESTful APIs to connect iOS applications to back-end services

Understanding of Apple’s design principles and interface guidelines

Knowledge of third party SDK integrations.

Hands-on technical experience with scalable Architecture.

Unit-test code for robustness, including edge cases, usability, and general reliability

Experience with performance and memory tuning

Familiarity with cloud message APIs and push notifications

Knowledge of other web technologies and UI/UX standards

Proficient understanding of code versioning tools such as Git

Preferred Skills & Abilities :

As a Developer:

Write clean, manageable code and maintain proper documentation

Capable of designing large applications with stabllity and performance

Continuously discover, evaluate, and implement new technologies and frameworks to maximise development efficiency

Excellent command over Data Structures and Algorithms

Familiarity with continuous integration

Strong problem solving and analytical skills

Knack for benchmarking and optimization

Passion for quality and innovation

An eye for detail

As a team player

Collaborate with cross-functional teams to define, design, and ship new features

Ability to manage and drive small teams

Ability to work independently in small teams

Estimate timelines and deliver as per schedule

Responsible and capable of meeting tight deadlines

Thrive in a variable and demanding startup environment

Collaborate with multiple disciplines like product, engineering, marketing, research and support, and enjoy working in a collaborative environment

Understand technical and business needs and fulfil them