Technical & Customer Support Representative

Systems Administrator Job Description

Saankhya is an Information Technology Consulting company focused on implementing Enterprise Resource Planning solutions. Saankhya aims at bringing value to customers through optimum utilization of technologies. We’re seeking a systems administrator who’s willing to further develop technological skills and experience. This person will handle the daily IT Operations, support internal users, ensure the availability of IT services, install/deploy software, hardware support.

Objectives of this role

• Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle and response to the User requests and provide solutions on timely manner
• Laptop Allocation / Deallocation to the employees with all the required softwares
• IT asset Inventory Management which includes hardware and software details
• Manage the user accounts ids in Azure AD

Responsibilities

• Perform server administration tasks (ex: user/group, security permissions, group policies, print services); research event-log warnings and errors; and monitor resources to ensure that systems architecture components work together seamlessly
• Monitor cloud services, network health and respond to hardware issues as they arise;
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, phones, security updates; support internet, intranet, LANs, WANs, and network segments
• Address the user requests and other teams’ members requirement with troubleshooting to identify root cause, and provide technical support when needed
• Perform routine and scheduled audits of all systems, including backups

Required skills and qualifications

• Good Communication Skill
• Sel-Driven
• Knowledge of Cloud Infrastructure, Networking and Windows Environment
• Should have good troubleshooting skills

Preferred skills and qualifications

• Bachelor’s degree (or equivalent) in information technology or computer science
• Knowledge of Windows System administration, Azure AD and cloud
• Professional certification
• Certification of Windows or Cloud

As a Development Lead, you will oversee and lead a team of software developers. Your primary goal is to guide the team towards successful development of high-quality software, while fostering a collaborative and productive environment.

Responsibilities:

• Oversee the development of scalable, reliable, and cost-effective software solutions

with an emphasis on quality, best-practice coding standards, and cost-effectiveness.

• Build rapid technical prototypes for early validation of new technologies.

• Rapidly identify and resolve technical incidents as they emerge.

• Collaborate effectively with other application teams to help building the right offerings

for our client delivery platform.

• Collaborate with product owners to translate complex business requirements into

technical solutions, providing leadership in the design and architecture processes.

• Stay informed about the latest technology and methodology by participating in industry

forums, having an active peer network, and engaging actively with customers.

• Cultivate a team environment focused on continuous learning, where innovative

technologies are developed and refined through collaborative effort.

Salary is not a constraint and right candidates will be paid up to 28 Lakhs

Key Skills:

• 7+ years of experience as a lead in leading and managing software development teams.

• Proficiency in Backend and Frontend technologies (NodeJS and ReactJS).

• Knowledge of best practices for API development in distributed environments;

• Coding complex modules.

• Code review and enforcing best practices.

• Impeccable written and verbal communication skills with the ability to present, explain

and defend design concepts in team and stakeholder meetings.

• Demonstrated ability to prioritize tasks effectively, delivering work with speed and high

quality.

• Hands-on experience with engineering principles and design patterns.

• Passionate about writing clean, reusable and maintainable code.

• Building a knowledge base of the latest programming trends, best practices, and

methodologies.

JOB DESCRIPTION:

What you’ll do

● Working closely with both engineering and

product teams

● Write well-designed, testable, efficient code

● Develop new features and cutting-edge user

experience

● Work on bug fixing, code optimisation and

performance improvements

● Unit-test code for robustness, including edge

cases, usability, and general reliability

● Continuously discover, evaluate, and implement

new technologies to maximise development

efficiency

● Code evaluation and managing the teammates

What you’ll bring

● 2-4 years of experience in iOS development.

● Proficiency in Swift programming, Cocoa,

XCode, unit test, mobile database, and the iOS

SDK

● Knowledge of design patterns (MVVM and

MVI)

● Understanding of dependency injection

frameworks

● Understanding of RxSwift, observable pattern

● Good knowledge of memory management,

concurrency, and multi-threading

● Good knowledge of OOPS, data structure and

algorithms

● Experience and passion to build great user

experience for iOS platforms

● Previous work experience at a startup would be

a plus

About Us

Tbo Group has emerged as India's Leading B2B Travel Portal since its establishment in 2006. For over a decade now, we are enabling our partners to serve their customers efficiently, with the right pricing and inventory. Ever since our introduction, we are delivering a wide range of travel solutions for the travel agents and tour operators across India including metro cities like New Delhi, Bangalore, Mumbai, Chennai, and Kolkata to help them take their business to new heights.

Job Profile

We are seeking a Executive-HR to handle and assisting all HR related works.

Job Title: Executive-HR

Scope of Work (Responsibilities)

• Understand and implement fair employment practices and ensuring compliance with regulations

• Responsible for all aspects of the recruitment process, including screening of resume, interview arrangement, selection, and placement

• Responsible for the preparation of letters, including but not limited to letters of appointment, confirmation, promotion, etc.

• Update and maintain employee information into System and personal files

• Generate monthly reports for Management review

• Childcare Leave/NS/Maternity Leave application & records management

• Responsible for staff leave and entitlement

• Handle periodical surveys from government agencies. Eg: Annual salary survey

• Management of staff training (liaise with training providers / documentation preparation / allocation & record / analysis)

• Oversees the training administration.

• Ensure all records are updated and reports are timely and accurate

• Conduct an orientation program for all newly hired employees

• Other ad-hoc duties as assigned

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

Job Profile

We are seeking a Sr. Executive-HR/ Asst Manager-HR to handle and assisting all HR related works.

Job Title: Sr. Executive-HR/ Asst Manager-HR

Scope of Work (Responsibilities)

• Understand and implement fair employment practices and ensuring compliance with regulations

• Responsible for all aspects of the recruitment process, including screening of resume, interview arrangement, selection, and placement

• Work with Head-hunters and staffing agencies to identify talent

• Scour job search websites for potential recruits and contact those candidates personally

• Interview potential staff using industry standard techniques.

• Introduce new hires to the company and walk them through the hiring and training process.

• Responsible for the preparation of letters, including but not limited to letters of appointment, confirmation, promotion, etc.

• Generate monthly reports for Management review

• Handle periodical surveys from government agencies. Eg: Annual salary survey

• Management of staff training (liaise with training providers / documentation preparation / allocation & record / analysis)

• Oversees the training administration.

• Ensure all records are updated and reports are timely and accurate

• Conduct an orientation program for all newly hired employees

• Other ad-hoc duties as assigned

• Preferably from travel background.

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

Job Profile

We are seeking a Sr. Executive-HR/ Asst Manager-HR to handle and assisting all HR related works.

Job Title: Sr. Executive-HR/ Asst Manager-HR

Scope of Work (Responsibilities)

• Researching and advising on diversity and inclusion issues and creating programs, training, and value around it.

• Identifying external trends and recognising best practice which will increase diversity among the workforces.

• Preparing and building relationship among colleagues through diversity and inclusion training.

• Reviewing the organization’s workplace, policies, and procedures, ensuring that these are all inclusive.

• Revise and update all communication on our website, social media pages, job descriptions and internal documents to ensure use of non-discriminatory language.

• Measure and forecast diversity metrics.

• Assess and anticipate human resources related needs.

• Manage promotions, transfers, and new hires in collaboration with department management.

• Identify training needs and create or procure a professional development curriculum. • Monitor training programs to ensure that training objectives are met.

• Provide input on workforce and succession planning as well as plans business unit restructuring.

• Develop and nurture partnerships through human resources to bridge the divide between management and employees.

• Maintain awareness of the culture, plans, financial position, and competition of the business units under the HR purview.

• Collaborate with colleagues in the human resources department to develop policies, programs, and solutions.

• Analyse data trends and metrics to inform business decisions.

• Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary.

• Find ways to build morale, improve workplace relationships, and boost productivity and retention.

• Ensure regulatory compliance with legal requirements pertinent to the day-to-day management of employees; collaborate with the legal department when necessary.

• Interpret human resources policy to company management.

Skills & Qualifications

• Degree in HRM, Business Studies or any other studies

• At least 5 to 6 years of experience

• Pleasant personality with good interpersonal skills

• Possess initiative and a positive attitude

• Able to work independently and a good team player

• Able to multitask and work in a fast-paced environment

Do you have a keen sense of programming, the ability to write efficient code? Do you want to be part of a deep-tech startup that provides an excellent career path, work environment, and opportunities to work in the latest software technologies? Have you demonstrated your Software Skills already either in your School, College, or at current work? Are you a passionate Software Engineer? If so, please apply.

The Candidate and Skills

• Strong programming capabilities irrespective of the language and infrastructure used
• Strong understanding of Cloud Architecture, Networking Concepts, Databases
• Full Stack Programming. Python, PHP, Javascript, Node JS, and CSS
• Ability to write efficient optimal code with minimum guidance
• Software Product Architecture implementation and optimization
• Attitude and Skills matter more than the number of years of experience
• Freshers are welcome only if they can showcase strong programming skills in the interview process

Job Description

• Be part of a strong team of a growing Startup in Deep Tech in Health Care IT
• Develop product features, SaaS and Mobile Application
• Develop Backend features including Database Structuring and Real-Time Data Processing
• Develop Machine Learning and AI in Healthtech Space

About Us

• zMed Healthcare Technologies Pvt Ltd is a high technology firm, engaged in the development of hardware and software solutions for Healthcare
• zMed is our product, hardware and software-based enterprise solution for critical care, ICU Automation, data intelligence, and analytics
• We are a fast-growing start-up with customers that are leading healthcare providers in India

Customer / Tech Support Engineer JD

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

• Participate in requirement, design discussions, and come up with solutions according to functional specifications
• Develop in-depth product expertise as a master Fulfil user and teacher
• Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
• Technical support and troubleshooting production issues and solution implementation
• Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
• Identifying and resolving application issues, providing feedback for product improvements and overall direction
• Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
• Involved in other programming and documentation including API references, guides, and tutorials
• Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

• Demonstrated proficiency with Python and SQL
• Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
• Ability to adapt and write high-quality code that will be peer-reviewed.
• Familiarity with code versioning tools like GIT.
• Experience in working with web services i.e. HTTP, REST, JSON
• Superior interpersonal and customer support skills to provide excellent service