Technical & Customer Support Representative
Roles and Responsibilities:
• Provide a full range of customer service and technical support for products in a prompt, efficient, and professional manner.
• Install software programs and troubleshoot operating systems, software, hardware, email, modem, and home networking issues.
• Understand customer needs and recommend appropriate, effective solutions.
• Diagnose PC hardware, software, OS, internet/IP, cable modem, and cabling issues across Windows and Macintosh platforms.
• Maintain accurate problem-call tracking using the helpdesk ticketing system.
• Troubleshoot and escalate advanced technical issues to higher-level support teams when necessary.
• Prepare and process work orders for maintenance requests, determine if field visits are required, and ensure appropriate follow-up procedures are completed.
• Follow up on all daily shipments to ensure on-time dispatch.
• Accept, verify, and process paperwork for incoming customer returns as per standard procedures.
• Receive incoming shipments and coordinate filing of receipts, freight bills, and invoices with the accounting department.
• Adhere to standard packaging procedures, including weight, dimensions, pallet requirements, and carrier regulations.
• Make recommendations for packaging improvements to meet carrier and compliance guidelines.
• Perform accurate data entry, maintain up-to-date system information, and ensure documentation integrity.
• Stay updated on new technologies, products, tools, and support methodologies.
• Review reasons for customer returns/complaints and implement corrective actions.
• Ensure regular, consistent, and punctual attendance; must be able to work nights, weekends, variable schedules, and overtime as required.
• Consistently achieve or exceed defined performance expectations (KPI/MPS).
• Perform other duties and responsibilities as assigned. Qualifications and Education Requirements
• Tertiary qualification in Electrical/Electronic Engineering preferred.
• Training in handling customer calls is an advantage.
• Call center experience is desirable.
• Experience in product design, development, or product management is an added advantage.
Preferred Skills:
• Deliver best-in-class technical support with a focus on customer satisfaction, consumer trends, and continuous improvement.
• Respond to technical queries from customers and identify root causes with appropriate corrective actions.
• Process warranty, RMA, and spare-parts orders efficiently and accurately.
• Manage warranty service jobs, including scheduling labour and dispatching materials.
• Build and maintain strong relationships with service agents; authorize service invoices and resolve disputes.
• Liaise closely with internal departments on technical policies, processes, and product training.
• Assist in planning and organizing technical training requirements for customer service teams.
• Ensure all incoming technical calls and emails are handled promptly and professionally.
• Provide technical literature, product information, and documentation to customers as needed.
Shubham Vishwakarma
Full Stack Developer - Averlon
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NodeJS (Node.js)At BigThinkCode, our technology solves complex problems. We are looking for a talented problem solver with middleware and backend development expertise to join our technology team at Chennai.
Must have skills:
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Below job description for your reference, if interested share your profile to connect and discuss.
Company: BigThinkCode Technologies
URL: https://www.bigthinkcode.com/
Role: Senor software engineer (backend, middleware)
Experience required: 3–6 years
Work location: Chennai
Joining time: Immediate – 4 weeks
Work Mode: Work from office (Hybrid)
About the Role:
Scalable Systems & AI Integration – We are looking for a talented Senior Software Engineer to join our team and lead the development of high-performance, distributed systems. This role is ideal for an engineer who thrives in fast-paced environments, enjoys tackling complex data challenges, and is eager to bridge the gap between traditional microservices and modern Agentic AI workflows.
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* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.
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Preferred candidate profile
* Candidate must have Real Estate Knowledge with min 2 - 4 years of experience.
* In-house drafting of all Documents MOU, Agreement to Sell, Sale Deeds, payment collections, and the bank loan process.
* Collections, preparation documentation, Bank docs.
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7. Onboard new clients on our application.
NumenHealth is looking for highly motivated HR professionals to join our team. We are looking forward to a person who can take charge of Recruitment along with the execution of End to End HR function.
If it looks like a role that interests you, we would like to speak to you.
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- Implement effective sourcing, screening and interviewing techniques and processes.
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- Sourcing and screening potential applicants from the job portals to fill the company job vacancies
- Organizing interviews with shortlisted candidates
- Posting job advertisements on job boards and social media platforms
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- Assisting and actively involving in the planning of company events
- are Available For Full Time (in-office) Internship
- have Relevant Skills And Interests
Requirements:
- Experience in Startup Culture and Fast-Paced environment.
- We like Passionate People, if you are enthusiastic, passionate, results-oriented, go-getter, and achiever; you are one among us.
- Prior Experience:
- Minimum 1+ yrs of experience in HR.
- Experience in Product Companies is preferred.
- About Role
Seniority Level: Junior / Mid-level
Job Functions: HR
Employment Type: Full time
Location: Bangalore - Koramangala / Whitefield (looking for Work Form office Only)
VII. About NumenHealth:-
About Numen (https://numenhealth.com/">https://numenhealth.com/ ):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indians!
Our Vision:
To shift the healthcare ecosystem from a Sick-care' approach to a Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real-time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic team that is passionate about making a change and a fast-paced environment with multiple opportunities to learn and grow.
We are going to be just AWESOME. If you believe you are AWESOME then we would like to welcome you to the world of innovators and game-changers. :)
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- Improve, optimize and identify opportunities for efficient software development processes
- Hire, Develop and Retain a strong team of
- Keep abreast of the changes in the industry and champion new technologies and development processes within the team
- Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product
Appy if you have
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- 7-12 years of strong experience in various frontend development technologies which includes Javascript (core and oops), Nodejs, Html, Css
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- package managers like npm or yarn
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- Strong communication skills.
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- Demonstrate creative problem solving and analytical skills.
If you wish to know more on the opportunity and like to pursue this further, then I would suggest that you share your updated CV and suggest a good time when we could connect.
About Company
KlearNow is pioneering “Logistics as a Service” (LaaS) by creating the industry’s first fully cloud-based digital network that can be used across the entire array of supply chain participants to simplify the transit of goods worldwide.
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- KlearNow turns daunting logistics paperwork into powerful information to move more goods through customs and drayage with just a few clicks.
- Its smart Logistics as a Service (LaaS) AI-powered platform eliminates wasted time and money, reduces costs, and enhances customer experiences by enabling new levels of visibility, productivity, and collaboration.
We are headquartered in the heart of Silicon Valley, Santa Clara, California with locations in India, Canada, UK. This year we will be expanding to multiple countries.
Why us
KlearNow is operational and a certified Customs Business provider in US, Canada and UK with plans to grow in many more markets in near future. Be a part of a rapidly growing company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions.
Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.
To know more about KlearNow, please visit our website https://www.klearnow.com/">https://www.klearnow.com/
As KlearNow grows, we’re looking for an Engineering Leader who is passionate about people growth and organizational development. This is a unique opportunity to help build the products and practices that will support KlearNow growth over the next round of funding. In this role, you will reimagine enterprise logistics software and build global products that enable KlearNow expand in Americas, Europe and Asia.
Dear Aspirants,
We are Looking for professionals who have an analytical perspective, have worked on enterprise-level projects, and always seek to exceed customer expectations.
In case, you find the company profile and JD matching your aspirations and your profile matches the required Skill and qualifications criteria, please apply here with the response to questions.
We shall reach you back for scheduling the interviews post this.
About the Company :
Driven by a Passion for Excellence :
Acidaes Solutions Pvt. Ltd. is a fast-growing specialist Customer Relationship Management (CRM) product IT company providing ultra-scalable CRM solutions. It offers CRMNEXT, our flagship and award-winning CRM platform to leading enterprises both on cloud as well as on-premise models. We consistently focus on using the state of art technology solutions to provide leading product capabilities to our customers.
CRMNEXT is a global cloud CRM solution provider credited with the world's largest installation ever. From Fortune 500 to start-ups, businesses across nine verticals have built profitable customer relationships via CRMNEXT. A pioneer of Digital CRM for some of the largest enterprises across Asia-Pacific, CRMNEXT's customers include global brands like Pfizer, HDFC Bank, ICICI Bank, Axis Bank, Tata AIA, Reliance, National Bank of Oman, Pavers England etc. It was recently lauded in the Gartner Magic Quadrant 2015 for Lead management, Sales Force Automation and Customer Engagement. For more information, visit us at www.crmnext.com
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- All education should be regular (Please Note - Degrees through Distance learning/correspondence will not consider)
Exp level - 1 to 5 yrs
Location - Andheri (Mumbai)
Technical expertise required :
- a) Meeting clients to understand their CRM and process requirements.
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- c) Re-engineer business processes to ensure accurate CRM roll-out.
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- a) Excellent verbal and written communication, problem-solving, and analytical skill.
- b) Ability to deliver on timeliness
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- e) Strong Technical background.
- f) Experience in BFSI and CRM domain is preferred.
- g) Exposure to Microsoft .NET framework and databases is a plus.
If this role sounds exciting to you and fulfills your future goals, then we would love to hear from you.
Regards,
Deepak Sharma
Human Resources
HTML/CSS-A Warm Welcome to SVAPPS Interview.
This is a Good Opportunity for You the People in Warangal.
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Please Refer Your Friends is Anyone Having Good Knowledge Self-Reliant, able to Work Independently and Accept Responsibility for Projects
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Job Location -Warangal.
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Full Stack Developer - Averlon