Technical & Customer Support Representative

Role & Responsibilities

You will be working with the Rust compiler and will be responsible for compiling to alternate targets such as WebAssembly

You will be exposed with TDD for unit testing individual functions and integration testing for testing publicly exposed APIs

Working with a Git style workflow where every commit deploys to a stagingenvironment and merged pull requests deploy to production

Setting up CI/CD pipelines for testing and deployment (canary, staging) using Github actionsaccording to project needs

Developing software in Rust

Maintaining and improving existing rust codebases.

DBA (Database Administrator) - Job Description

Company Profile

Teknobuilt is an innovative construction technology company accelerating Digital and AI platforms to help all aspects of program management and execution for workflow automation, collaborative manual tasks and siloed systems. Our platform has received innovation awards and grants in Canada, UK and S. Korea and we are at the frontiers of solving key challenges in the built environment and digital health, safety and quality.

Teknobuilt’s vision is helping the world build better – safely, smartly and sustainably. We are on a mission to modernise construction by bringing the Digitally Integrated Project Execution System – PACE and expert services for mid-sized to large construction and infrastructure projects. PACE is an end-to-end digital solution that helps in Real-Time Project Execution, Health and Safety, Quality and Field management for greater visibility and cost savings. PACE enables digital workflows, remote working and AI based analytics to bring speed, flow and surety in project delivery. Our platform has received recognition globally for innovation and we are experiencing a period of significant growth for our solutions.

Role Overview:

We are seeking a skilled and detail-oriented Database Administrator (DBA) to manage, maintain, and optimize our database environments. The incumbent will be responsible for ensuring high availability, performance, security, and integrity of databases supporting business-critical applications. This role requires strong technical expertise combined with a proactive approach to risk management and continuous improvement.

Key Responsibilities:

·      Install, configure, manage, and maintain database systems across development, testing, and production environments.

·      Monitor database performance and proactively perform tuning, indexing, and query optimisation to ensure optimal system efficiency.

·      Design and implement robust backup, recovery, and disaster-recovery strategies to safeguard data.

·      Ensure data availability, accuracy, integrity, and compliance with internal policies and regulatory requirements.

·      Implement and manage database security, including user access controls, encryption, and vulnerability management.

·      Perform regular health checks, capacity planning, and performance reporting.

·      Collaborate with application, infrastructure, and DevOps teams to support deployments and resolve database-related issues.

·      Troubleshoot and resolve database incidents, ensuring minimal downtime and business impact.

·      Maintain documentation related to database architecture, procedures, and standards.

Qualifications:

· Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

· 2-5 years of hands-on experience as a Database Administrator or in a similar role.

· Proven experience managing production databases in high-availability environments.

· Relevant database certifications (Oracle, Microsoft SQL Server, PostgreSQL, or MongoDB) will be an added advantage.

Key Skills & Competencies:

· Strong expertise in one or more database technologies: Oracle, MySQL, PostgreSQL, SQL Server, MongoDB.

· In-depth understanding of database architecture, indexing strategies, and query optimization techniques.

· Experience with backup, recovery, replication, and disaster-recovery planning.

· Knowledge of database security best practices and compliance requirements.

· Ability to analyze performance issues and implement long-term solutions.

· Familiarity with Linux/Unix environments and scripting (Shell, Python, or similar).

· Excellent problem-solving skills with strong attention to detail.

· Effective communication and collaboration skills to work with cross-functional teams.

· High sense of ownership, accountability, and adherence to operational excellence.

Additional Details:

Location: Mumbai, India

We're seeking an experienced Junior QA Engineer to join our team! As a QA engineer with 4-5 years of experience, you'll lead testing efforts, identify and report bugs, and collaborate with development teams to ensure high-quality software products.

Required Skills:

• Strong understanding of testing fundamentals (test cases, test plans, bug reporting)
• Knowledge in programming languages (Java, Python, C#) is an added advantage
• Experience with testing tools (Selenium, JIRA, TestNG)
• Knowledge of Agile methodologies (Agile testing, Scrum development processes)
• Strong analytical and problem-solving skills

Responsibilities:

• Design and execute test cases to ensure software quality
• Identify and report bugs, and collaborate with development teams to resolve issues
• Develop and maintain test automation scripts
• Participate in Agile ceremonies (daily stand-ups, sprint planning, retrospectives)
• Collaborate with cross-functional teams to ensure quality standards

What We Offer:

• Competitive salary and benefits package
• Opportunity to work on complex projects and technologies
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Please Apply Through this link

https://www.flycatchtech.com/company/jobs-openings/junior_qa_engineer

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

• To perform requirement analysis and oversee the implementation of architectures of project scope
• To provide customized reusable solutions of project, program or operational scope
• To develop high-quality and detailed designs
• To conduct unit testing using automated unit test frameworks and identify and address possible risk by conducting mitigation action planning
• Conducting configuration of your own work or from the team and assess the technical impact of multiple technologies/strategies
• Reviewing the work of other developers with feedback for improvement (if applicable)
• Using coding standards and best practices to ensure quality deliverables
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables

Responsibilities

- Translate designs and wireframes into high quality code

- Design, build, and maintain high performance, reusable, and reliable Java code

- Ensure the best possible performance, quality, and responsiveness of the application

- Identify and correct bottlenecks and fix bugs

- Help maintain code quality, organization, and automatization

Skills

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Ability to design applications around natural user interfaces, such as “touch”

- Knowledge of the open-source Android ecosystem and the libraries available for common

tasks

- Ability to understand business requirements and translate them into technical requirements

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Understanding of Google’s Android design principles and interface guidelines

- Proficient understanding of code versioning tools, such as Git

We are looking for individuals with a love for frontend, and building products with a great user experience. The ideal candidate is someone who has a collaborative process and is comfortable with ambiguity. You will be the earliest members of the product engineering team, and will have an opportunity to define the culture. If you enjoy the zero-to-one process, this is for you.

What you’ll do

• Be part of a team building a web and mobile web app from grounds up
• Drive frontend development for our product.
• Work fast, carefully evaluate the technical tradeoffs of every decision
• Collaborate with design and product on user experience and interface
• Build responsive & re-usable UI components using ReactJS
• Maintain code and write unit tests to ensure the product is of the highest quality

Knowledge, Skills & Abilities

• Strong proficiency in developing with Javascript/ReactJS/AngualrJS
• Strong command of HTML5 and CSS
• Comfortable collaborating with designers and translating designs into high-quality code
• Familiarity with REST APIs
• Familiarity with Git for version control
• Strong communication skills - verbal and written

Minimum Qualifications

A degree in computer science, software engineering, information technology or related fields or relevant experience to demonstrate your abilities and aptitude

2+ years of experience in developing consumer or SaaS web apps or websites

Good to Have

Experience in building real-time frontend and backend data sync applications

Demonstrated an interest for UX and UI

Experience with: AWS, Shopify

• 3+ years of Salesforce.com development experience as well as experience in systems integration
• Strong Experience in lightning development.
• Strong experience with APEX APIs, APEX Triggers, Visual force, Chatter, Apex Data Loader etc.,
• Design & implement APIs and web-based interfaces utilizing Apex code, Web Services, etc
• Adhere best practices and standards while developing salesforce applications.
• Prepare technical design / specification documents from the business requirement.
• Work closely with the Architecture team, Platform Engineers, implementation partners, 3rd party vendors and other technology teams.
• Ensure on time delivery of the tasks assigned with high quality and standard.
• Salesforce Sales cloud and PD 1 / 2 Certifications is desired