Customer Service Representative

Required Skills: Brand Strategy, Project Management, Go-to-market strategies, Analytical and Problem-Solving skills, Research & Analysis, Excellent Communication & Stakeholder Management, Good MS OFFICE skills, Execution

Criteria:

● Candidate must understand business development and help in growing partners and expanding the overall network.

● Candidates from Good Startup companies will be preferred.

● Candidate must be able to create Brand strategies, using insights to communicate effectively and engage partners in the best way.

● Experience in partner engagement or program management with proven ability to build programs from 0–1.

● Revenue-focused mindset, capable of identifying growth opportunities and improving program ROI using metrics.

● Excellent cross-functional collaboration & stakeholder management, with the ability to drive engagement initiatives, GTM strategies, and brand storytelling.

● High proficiency in documentation & presentations (Excel & PowerPoint) and strong organizational skills.

Description

About the Role

We are looking for an Associate Program Manager to play a pivotal role in shaping and scaling the company operator community. This is a high-ownership, multi-faceted role that blends research, strategy, storytelling, and hands-on execution. You will turn insights into impactful engagement initiatives and craft compelling narratives that strengthen operator trust, loyalty, and long-term connection across multiple channels.

If you thrive in a fast-paced, dynamic environment, enjoy building programs from 0–1, and are motivated by creating meaningful operator experiences, this role enables you to make a direct impact on operator engagement, trust, and community growth.

Key Responsibilities

1. Map the Bus Operator Landscape & Identify Whitespace Opportunities

• Conduct comprehensive research to develop a deep understanding of the bus operator ecosystem — emotionally, psychologically, and logically.
• Identify gaps and opportunities for operator-focused initiatives.

2. Develop Brand Strategy & Narrative

• Translate insights into compelling brand storytelling, messaging, and engagement formats.
• Ensure communication resonates authentically and strengthens operator trust and brand perception.

3. Design & Execute Engagement Initiatives

• Plan and implement GTM strategies for multi-format engagement programs (digital, offline, and hybrid).
• Test hypotheses to decide whether to kill, iterate, or scale initiatives.
• Build playbooks to ensure distinctive and consistent messaging across channels.

4. Drive Cross-Functional Execution & Project Management

• Lead end-to-end implementation by coordinating with internal teams and external partners/agencies.
• Manage multiple projects, guide teams, and establish execution rituals to ensure accountability and high-quality outcomes.

5. Optimize Engagement & Brand Impact

• Build structured frameworks to track initiative performance using relevant metrics.
• Measure engagement, brand lift, and content resonance, and continuously refine strategies for maximum impact and ROI.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Management, or a related field.
• 1–2 years of experience in partner engagement or program management, ideally in B2B or service-driven environments.
• Experience building programs from 0–1, launching initiatives, and scaling engagement programs.
• Highly organized, with strong prioritization, planning, and execution abilities; capable of managing multiple initiatives simultaneously.
• Strong execution, problem-solving, and analytical skills, with the ability to identify blockers and use metrics to optimize performance.
• Proficiency in documentation and presentations (especially Microsoft Excel & PowerPoint) for senior leadership and cross-functional teams.

• 4+ years of experience in Product Design / UI/UX Design roles.
• Formal education in Design (B.Des / M.Des / equivalent) from reputed institutes.
• Proven experience working in product-based companies or fast-growing startups.
• Strong portfolio showcasing product design work across web and mobile platforms. (Mandatory to share)
• Expertise in tools like Figma, Sketch, Adobe XD, Illustrator, and Prototyping tools.
• Strong understanding of design systems, usability principles, and interaction design.
• Experience designing high-traffic consumer products is a strong plus.

Senior Software Engineer

AiSensy  

Gurugram, Haryana, India (On-site)

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.

• Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
• 400 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year
• Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
• High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
• Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

Key Responsibilities:

• Build Scalable Architecture to handle millions of messages per day.
• Lead a team of engineers and guide them on a day to day basis.
• Collaborate with product managers, designers, and other engineers to define and implement new features and enhancements.
• Write clean, maintainable, and efficient code following best practices and coding standards.
• Conduct code reviews to ensure code quality and adherence to standards.
• Identify and resolve performance bottlenecks, bugs, and other issues.
• Mentor and provide guidance to junior engineers, fostering a culture of continuous learning and improvement.
• Participate in architectural discussions and contribute to the technical direction of the team.
• Stay up-to-date with the latest industry trends and technologies, and incorporate them into our development processes.
• Ensure the security, reliability, and performance of our applications.
• Collaborate with DevOps to streamline the deployment and monitoring processes.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field. Master’s degree preferred.
• Over all 5+ years of experience with proven experience 3+ years as a Software Engineer, with a strong track record of delivering high-quality software products.
• Expertise in the MERN stack (MongoDB, Express.js, React, Node.js).
• Strong understanding of JavaScript and modern JavaScript frameworks.
• Experience with front-end technologies like HTML5, CSS3, and responsive design.
• Strong understanding of software development methodologies, including Agile and Scrum.
• Experience with RESTful API design and development.
• Experience with database design and management, particularly MongoDB.
• Familiarity with cloud platforms such as AWS.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Experience with version control systems such as Git.
• Knowledge of containerization and orchestration tools like Docker and Kubernetes

𝐒𝐞𝐧𝐢𝐨𝐫 𝐒𝐭𝐚𝐟𝐟 𝐄𝐧𝐠𝐢𝐧𝐞𝐞𝐫 – Android Automotive (AAOS)

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 4–10 𝐘𝐞𝐚𝐫𝐬

Mandatory skills: Android Automotive OS (AAOS/AOSP), Android Application Framework, System Services, Binder IPC (AIDL/HIDL), Java, C++, Automotive Infotainment, CAN/Ethernet, ASPICE (preferred)

𝐎𝐓𝐀 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 5–10 𝐘𝐞𝐚𝐫𝐬

Mandatory skills: Automotive OTA Framework, C/C++, Embedded Linux, Uptane, FOTA/SOTA, A/B partitioning, Bootloader interaction, Secure OTA (PKI, SSL/TLS), CAN, UDS, DoIP

𝐓𝐞𝐥𝐞𝐦𝐚𝐭𝐢𝐜𝐬 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫

𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: 5–10 𝐘𝐞𝐚𝐫𝐬

Mandatory skills: Telematics/Connected Vehicle platforms, Embedded Linux, C++, 4G/5G, Wi-Fi, Bluetooth, GNSS, Vehicle Data, MQTT, HTTP/HTTPS, LwM2M, CAN, Ethernet, UDS.

Business Analyst (EDI Domain)

Role Summary:

Acts as the bridge between business users and the technical team, gathering requirements and ensuring alignment with migration goals.

Key Responsibilities:

• Document functional requirements for EDI migration.
• Analyze customer-specific configurations and needs.
• Facilitate workshops with SMEs and stakeholders.
• Validate technical solutions against business expectations.
• Support change management and training.

Skills Required:

• Experience in logistics and transportation EDI systems.
• Strong understanding of customer-specific EDI needs.
• Requirements gathering and documentation skills.
• Excellent stakeholder communication and facilitation skills.

Familiarity with process mapping tools.

JD:

• Experience in maintaining Oracle Exadata, RAC, and Administration of Oracle Multitenant Architecture.
• Implemented below Exadata new features like Smart scan, Flash cache, flash log, IORM, Storage indexes
• Using CellCli or dcli to manage Exadata storage server objects.
• Monitoring cell disk, grid disk, cell flash cache, flash disk
• Configured dcli between cell nodes and database nodes.
• Monitoring Exadata storage servers with cell metrics alerts and active requests.
• Migrating legacy database to Exadata.
• Experience in Exadata patching
• Experience in RAC along with new features like Flex ASM and Flex cluster.
• Resolve the issues like replace damaged physical disk or Flash disk.
• Installing & configuring Oracle Cluster ware & Database Software for Oracle 12c and 19c.
• Extensive Knowledge on Oracle Multitenant Architecture 12c and 19c.
• Experienced in Oracle installations, upgrades, migration, cloning, designing logical/physical architecture
• Database Refresh using Data pump.
• Expertise in Database upgrades, patching for standalone & RAC databases.
• Experienced in Database Point in Time Recovery.
• Enforcing security by creating roles, granting system and object privileges on the Tables, and stored procedures with DBA concepts.
• Knowledge on oracle enterprise management
• Implementation of db compression using Exadata HCC
• Running ExaCheck reports monthly 
• Implementing smart flash cache, enabling flash cache write back
• Hardware changes , flash disk, griddisk and DIMM replacements
• Working knowledge on managing NFS mount points.
• ZFS share creation
• Huge pages setting

Need ASAP Joiners!!

Interested Who can Join in maximum of 30 days please share your updated profile with the below-mentioned necessary details

Job Role : Backend Engineer / Sr. Backend Engineer

As a Senior Backend Platform Engineer, you will work closely with engineers/scientists in a small, but fast-growing, team environment while i) applying the state of the art AI technologies in the field of deep learning and computer vision to design and develop the user recommendation platform to help our users to find their best matches and ii) building scalable and reliable backend API services to serve massive volume of client traffic while ensuring best user experience. A successful candidate will have strong technical skills and a motivation to achieve results in a fast-paced environment.

In this Senior Backend Platform Engineer role, you will:

• Design, develop, and operate resilient distributed services that run on ECS or Kubernetes to serve hundreds of millions of users around the world
• Collaborate with various functional teams on expansion of our recommendation systems
• Influence the roadmap and product development of KlearNow App and services
• Recruit, inspire, and develop team members

We're looking for:

• BS/MS in Computer Science or equivalent with 1-5 or 5-10 years minimum industrial working experiences
• Excellent knowledge of Computer Science fundamentals, with strong competencies in data structures, algorithms, software design and coding
• Strong designing and building distributed backend systems handling high volumes of traffic
• Experience in handling ambiguous business requirements with excellent prioritization, time management abilities, and a focus on execution
• Passion to solve complex problems and make continuous improvements
• Experience in Search and Recommendation Systems preferred
• Excellent knowledge and experience on a backend language, like Java, Scala, Go, Node.js, etc.

Bonus points if you have:

• Experience in design and development using NoSQL, such as DynamoDB, Cassandra, or RocksDB
• Experience with Aerospike, ElasticSearch, Kafka, and Spark
• Experience with Agile development methodology and CI/CD
• Experience with Docker containers along with Kubernetes or ECS

If you wish to know more on the opportunity and like to pursue this further, then I would suggest that you share your updated CV and suggest a good time when we could connect.

Why us

KlearNow is operational and a certified Customs Business provider in US, Canada and UK with plans to grow in many more markets in near future.  Be a part of a rapidly growing company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions.

Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.

To know more about KlearNow, please visit our website https://www.klearnow.com/">https://www.klearnow.com/ 

KlearNow has a flexibility of a small start-up with the security of a well-funded organization with strong backers and advisors.
KlearNow is transforming B2B supply chains with its smart Logistics as a Service (LaaS) platform that connects data, people, processes, and organizations. Its AI-powered platform digitizes paper-based transactions—streamlining customs clearance and drayage services. KlearNow empowers importers, exporters, freight forwarders, and supply chain partners by providing new levels of visibility and productivity to reduce costs and create enhanced customer experiences

Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.

KlearNow grows, we’re looking for an Engineering Leader who is passionate about people growth and organizational development. This is a unique opportunity to help build the products and practices that will support KlearNow growth over the next round of funding. In this role, you will reimagine enterprise logistics software and build global products that enable KlearNow expand in Americas, Europe and Asia.

Be a part of a rapidly growing, series B funded tech company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions.

Requirements:

- Good Experience as a Business Analyst (non-Presales experience)

- Should be involved in the entire project/product delivery cycle

- Has good understanding of Magento Application Architecture & should be able to provide feedback on same when needed

- Project or Product Analyst experience across multiple projects or a program through the entire solution delivery process and financial reporting.

- Proactively identifies when projects and/or programs are tracking off schedule, over or under budget thresholds and out of compliance with requirements & it escalates to the Project Manager.

- Makes process improvement recommendations to management, drives consistency and improve reporting

- Excellent Oral and Writing English skill including presentation skill

- Ability to Manage Client call, communication Independently

- Experienced in Preparing Large scale FRS, BRD , Wireframe ,proposal document

- Knowledge of Scrum and Agile Methodology

- Jira Knowledge would be added advantage

- Experienced in preparing the estimation document will be added advantage

About the Role

The following Job Specification is intended to reflect the nature, range and context of the work. It identifies the main requirements of the job but is not an exhaustive list of duties.

The Data Analyst role is a vital role as to be a sole point of contact responsible for closely working with various teams internally and closely working with the CTO.  This role typically requires the resource to analyse the vast number of datasets and provide a meaningful impact and the result of such data with combination of growth of the company to the management. The role handles large responsibilities of closely communicating with other departments, thus must be someone who really loves his role.

Job Description

• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Develop and implement, data analytics and other strategies that optimize statistical efficiency and quality
• Strong experience at working on databases and good at analytical reasoning
• Acquire data from Finance, Technology, Marketing and Sales data sources and maintain data systems
• Identify, analyze, and interpret trends or patterns in complex data sets
• Should be able to highlight Incorrect data and record the pattern of Drawbacks relating to the cleansing of data modules
• Must be involved in reconciliation of data sets and components across verticals depending on the need
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Work with the management to prioritize business and information needs
• Locate and define new process improvement opportunities

Required Skills:

• Proven working experience as a data analyst or business data analyst
• Sound experience in MySQL, Postgres, Oracle databases and fluent in SQL scripts
• https://resources.workable.com/data-scientist-analysis-interview-questions">Technical expertiseregarding data models, database design development, data mining and segmentation techniques
• Strong knowledge of and experience with reporting packages (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
• Strong https://resources.workable.com/analytical-skills-interview-questions">analytical skillswith the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Adept at queries, report writing and presenting findings
• BS in Mathematics, Economics, Computer Science, Information Management or Statistics

If you are passionate about your data and analytics, love integrating SaaS platforms, and enjoy talking to customers, you'll have a great time here at CutsomerSuccessBox! We recognize both the opportunities and the challenges that come along. 

We're looking for a great Implementation Engineer to assist our customers in integrating with 3rd party tools, help them get the data via APIs, JavaScripts or other analytics tools so that the customers can start getting value from CustomerSuccessBox (CSB) product. This is a great role for someone who loves data & to build their career in Customer Success domain & work with the world-class team.

Implementation Engineer’s role is a key part of the Product & Customer Success team. As an Implementation Engineer, you will be responsible for guiding customers in getting the data from various 3rd party tools & make sure you are helping the Customer Success team to onboard customers. You will act as a trusted advisor. You will become an integral part of the company and our customers.

Your Primary Responsibilities

• Understand Customer Operations Tech Stack. What platforms are they using for CRM, Support, Billing, Analytics, etc) 
• Handhold customer in syncing all the data sources with CSB. Many of which are pre build native integrations which are activated by a simple click through flow. 
• Devising smart engineering solutions for each customer's unique enterprise stack (CRM/Billing/Support/Analytics).
• You will get opportunities to learn & develop on different technologies and platforms. 
• Understand the business requirement as to prioritize data sources and objects.
• Conduct workshops with customers to break the requirement in smaller & achievable format.
• Create an implementation framework to capture and decide what are all the data that is required
• Plan meetings with customers & their developers to understand how their data is structured. Consult them the best practices of sending that data to CSB.
• You will always be connected to the CSB technical team, so that you can leverage them to drive customer implementation.
• Resolve customer issues, with or without collaboration with other teams; 
• Build strong customer relationships by maintaining high levels of engagement and communication.
• Collaborate on creating best practices guide for developers, Update API documentation & update & maintain the Integration documentation.
• Work with CustomerSuccess Team to share insights with customers & prepare Customised reports on BI tools
• Pass Feedback to Product Management
• Work with the Support & CustomerSuccess team to coordinate and prioritize open items.  

What experience will you gain?

• Tech – Learning about huge enterprises tech stack
• Tech – Understanding enterprise technical architecture and implementation
• Tech - Understanding of APIs/JS/analytics
• Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
• International Customer exposure – Talking to industry leaders

What Makes You The Right Fit

• Any experinece where you have done some Customer facing role. 
• Is hands on with BI tools. (good to have)
• Has an understanding of the B2B SaaS ecosystem & tools usually companies use. 
• Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
• Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
  
  

What This Is Not

• This is NOT a 9 to 5 job.
• We don't offer or encourage any hierarchical structure.
  
  

Compensation

• Among the best in the industry.
• Cash, Incentives

Why CustomerSuccessBox?

CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.

In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.

CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.

Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.

People and Culture

CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019. 

At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.

As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.

In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.

CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.