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Globiva cover picture
Founded :
2017
Type :
Services
Size :
5000+
Stage :
Profitable

About

Globiva is a leading Business Process Management company that offers innovative solutions and operational excellence in key industry verticals such as banking and financial services, insurance, manufacturing, telecommunications, travel and hospitality, e-commerce, and retail. Globiva provides end-to-end solutions through an Omni Channel platform by integrating voice, email, chat, and social media. It delivers a complete spectrum of BPM services in customer interaction services, finance and accounting, human resource, and back-office services. Globiva provides complete flexibility of services to its clients and works on multiple engagements that encompass various industries.
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Jobs at Globiva

Globiva
at Globiva
Agency job
via Suvidhya Jobs by Gaurav Jain
Kadubeesanahalli Brigade, Bengaluru
1 - 2 yrs
₹2.4L - ₹2.6L / yr
Customer Support
Customer Service
Communication Skills

We are hiring energetic and customer-focused professionals for the Flipkart Voice Process. This is a full-time, on-site role designed for individuals who are passionate about delivering excellent service and communication.

As a Customer Support Executive, you will be responsible for managing customer queries via inbound or outbound calls, maintaining service levels, and ensuring customer satisfaction for one of India's largest e-commerce brands — Flipkart.

We are looking for candidates who have at least one year of experience in any domain, possess strong communication skills in both English and Hindi, and are comfortable working in a fast-paced environment. Immediate joiners are highly preferred.

Key Responsibilities:

  • Handle customer queries and complaints via calls professionally and promptly
  • Maintain service quality as per Flipkart standards
  • Ensure quick resolution and customer satisfaction in every interaction
  • Update call records and maintain accurate documentation
  • Coordinate with internal teams to ensure issue closure
  • Meet performance targets including attendance, quality, and productivity

Eligibility Criteria:

  • Minimum education: 12th pass (Higher Secondary) or above
  • Minimum 1 year of experience in any field/domain
  • Strong fluency in both English and Hindi (verbal communication)
  • Must be willing to work in rotational shifts
  • Immediate joiners will be given priority


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