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QA | Customer Success - WINIT
QA | Customer Success - WINIT
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QA | Customer Success - WINIT

Aishwarya SURENDRAN's profile picture
Posted by Aishwarya SURENDRAN
0 - 3 yrs
₹1L - ₹3L / yr
Hyderabad
Skills
Software Testing (QA)
Customer Support

Customer Support & Quality Assurance Executive

Location: Hyderabad (Onsite)

Experience: 1–3 years in QA, tech support, or similar role

Department: Product & Customer Success




The Opportunity


At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.


This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.


What You’ll Do


Quality Assurance (QA)


● Review and analyze product specifications and user requirements to ensure complete understanding.


● Design, execute, and maintain test cases for web and mobile applications.


● Log, track, and manage bugs; work closely with developers to ensure timely fixes.


● Conduct regression, functional, and usability testing to ensure every release is rock-solid.


● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.


Customer Support


● Provide timely, professional assistance via email, chat, or phone to global customers.


● Manage and support multiple customers simultaneously, prioritizing effectively.


● Use AI-driven knowledge bases and tools to quickly resolve common queries.


● Document and escalate complex issues to the right teams for resolution.


● Help onboard new customers by guiding them through key features and best practices.


● Collect feedback, identify recurring pain points, and share insights with the product team.


What You Bring


● Any bachelor’s degree — we value skills and attitude over specific majors.


● 1–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).


● Excellent English communication skills (verbal & written).


● Ability to handle multiple customers and tickets simultaneously while staying organized.


● Strong understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).


● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.


● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.


● A proactive, problem-solving mindset and the ability to manage multiple priorities.


Why WINIT


● Be part of a global leader in AI-powered Sales & Distribution solutions.


● Work in a role that blends technical expertise with customer interaction — no two days are the same.


● Learn and apply the latest AI tools to improve your efficiency and impact.


● Collaborate with talented teams in a culture that values innovation and continuous improvement.


● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.


If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About WINIT

Founded :
1997
Type :
Product
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

linkedintwitter

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