Customer Support & Quality Assurance Executive
Location: Hyderabad (Onsite)
Experience: 1–3 years in QA, tech support, or similar role
Department: Product & Customer Success
The Opportunity
At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.
This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.
What You’ll Do
Quality Assurance (QA)
● Review and analyze product specifications and user requirements to ensure complete understanding.
● Design, execute, and maintain test cases for web and mobile applications.
● Log, track, and manage bugs; work closely with developers to ensure timely fixes.
● Conduct regression, functional, and usability testing to ensure every release is rock-solid.
● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.
Customer Support
● Provide timely, professional assistance via email, chat, or phone to global customers.
● Manage and support multiple customers simultaneously, prioritizing effectively.
● Use AI-driven knowledge bases and tools to quickly resolve common queries.
● Document and escalate complex issues to the right teams for resolution.
● Help onboard new customers by guiding them through key features and best practices.
● Collect feedback, identify recurring pain points, and share insights with the product team.
What You Bring
● Any bachelor’s degree — we value skills and attitude over specific majors.
● 1–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).
● Excellent English communication skills (verbal & written).
● Ability to handle multiple customers and tickets simultaneously while staying organized.
● Strong understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).
● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.
● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.
● A proactive, problem-solving mindset and the ability to manage multiple priorities.
Why WINIT
● Be part of a global leader in AI-powered Sales & Distribution solutions.
● Work in a role that blends technical expertise with customer interaction — no two days are the same.
● Learn and apply the latest AI tools to improve your efficiency and impact.
● Collaborate with talented teams in a culture that values innovation and continuous improvement.
● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.
If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.
Shubham Vishwakarma
Full Stack Developer - Averlon
About WINIT
About
Company social profiles
Similar jobs
We are looking for Franchise Sales Manager to lead our franchise expansion across multiple cities in India. The role involves extensive client interaction, legal documentation, and operational oversight.
Key Responsibilities:
- Drive franchise sales and onboard new franchise partners across India.
- Present the franchise model and conduct multiple meetings to close deals.
- Handle end-to-end legal documentation and ensure timely agreement signings.
- Manage complete setup of franchise stores, ensuring seamless execution.
- Build strong relationships with franchise partners and guide them on ROI and break-even strategies.
- Collaborate with the marketing team to align franchise sales efforts with promotional activities.
- Provide regular progress reports to the Chief Executive Officer.
- Travel frequently to meet clients, conduct site visits, and oversee franchise operations.
Qualifications & Skills:
- Proven experience in franchise sales or a similar role.
- Strong understanding of franchise models, ROI, and break-even analysis.
- Excellent communication, negotiation, and relationship-building skills.
- Proficiency in handling legal documentation and agreements.
- Ability to work under pressure and achieve sales targets.
- Willingness to travel extensively.
- Strong organizational and project management abilities.
· Have Knowledge of the UC &/or CC platforms in the market (Chat, Meetings, Video, Phone, Marketplace/API)
· Having voice and Network knowledge, SaaS experience is nice to have
· Have solid business acumen and executive presence, able to position UC/CC Communication platform end-to-end
· Have to experience to work cohesively with customers, Sales Team, and Partners
· Act as a leader when the situation warrants
Have an understanding of the partner ecosystem, products and applications
Job Description:
*BlueTooth feature development in Android framework using Java, C++, and C languages.
*Knowledge of Bluetooth as a technology and working experience in Bluetooth protocol (both Stack and profiles).
*Hands-on Experience in Android framework development to realize the feature set that includes HFP, PBAP, A2DP, MAP, SPP, BLE etc.…
*Exposure to Bluetooth open-source Stack Integration to any given platform.
*Expertise in Bluetooth component development on the QNX/Linux platform.
*Should be able to analyze the Bluetooth Air Sniffer logs using the Frontline or similar Bluetooth Protocol analyzer tools.
NodeJS (Node.js)
MongoDB
Express
Amazon Web Services (AWS)
Experience: 1+ Yrs
Required Qualification: Bachelor’s degree or Equivalent
Core Competencies:
1. Operation coordination
2. Vehicle placement
3. Loading, unloading coordination
4. Vendor handling
5. MIS preparation
6. Client coordination
Roles & Responsibilities:
1. Vendor Management - Improve the performance & SLA commitments to clients. POD Management & Tech compliance by Partners.
2. Supply Cost Optimization - Managing supply Cost to the most optimal level.
3. Issue Resolution - Communicating as a bridge between Client and Vendor for various issue resolutions.
4. Advantageous if the Candidate have prior experience of Managing big fleets in Ahmedabad.
5. Soft Skills required - Organized Candidate, Decision Making, Sincere & Disciplined.
6. Operations experience
- Hiring and managing driver-partners for transportation of goods
- Execution of Pickup and Last-Mile Deliveries with defined SLAs
- Execution of Hub Operations (Receiving of material, Sorting of Goods, Dispatch of material)
- Documentation management & Required system updations.
- Vendor management.
- Preparing and circulating relevant reports.
- Managing 2-3 staff to handle various sub-tasks related to documentation/operations
- Assisting the Manager - Operations in relevant Sales related activities.
- Assisting the Manager -Operations in all improvement related projects through data collection client/partner interviews etc.
Someone who has prior experience of Managing huge fleets in the city.
Overall:
Supply interaction - 20%
Process-oriented - 50% ( Drive tech adaptation, maintain data, support MIS team )
Manage client escalation - 30% ( He will be client-side POC from our side )
Mandatory Skills: local language proficiency with Hindi & English
iOS App Development
Android Development
JavaXfinito is building a portfolio in new product innovation, product contribution and infrastructure goals while providing individuals and teams the freedom to emphasize specific types of work.
Our work focuses on real –world problems that span the breadth of biomedical engineering, embedded systems, computer science, such as machine and deep learning, data mining, natural language processing, hardware and software performance analysis and much more.
JOB ROLE: MOBILE APP DEVELOPER
Roles And Responsibilities:
- Support the entire application lifecycle (concept, design, test, release and support)
- Produce fully functional mobile applications writing clean code
- Gather specific requirements and suggest solutions
- Write unit and UI/UX tests to identify malfunctions
- Troubleshoot and debug to optimize performance
- Design interfaces to improve user experience
- Liaise with Product development team to plan new features
- Ensure new and legacy applications meet quality standards
- Research and suggest new mobile products, applications and protocols
- Stay up-to-date with new technology trends.
REQUIREMENTS:
- Demonstrable portfolio of released applications on the App store or the Android, IOS and hybrid market
- In-depth knowledge of at least one programming language like Swift and Java
- Experience with third-party libraries and APIs
- Familiarity with OOP design principles
- Excellent analytical skills with a good problem-solving attitude
- Ability to perform in a team environment
EXPERIENCE:
We as a team are looking for freshers or young professionals with (0-4 years of experience) passion and eagerness for learning, writing and shipping code with excellent interpersonal and communication skills.
- Must have B.E. or B.Tech in any stream (Mechanical/Automobiles preferable)
- Looking for sales executives with an entrepreneur mindset.
- Excellent communication
- Dynamic to work on different ideas,
- Demonstrated ability to collaborate with a distributed sales team
- Promotes a strong sense of urgency for reaching goals and key deliverables.
- Acts without being told what to do. Brings new ideas to the company
JavaMyntra’s Engineering team builds the technology platform that empowers our customers’ shopping experience and enables the smooth flow of products from suppliers to our customers’ doorsteps. We work on areas such as building massive-scale web-applications, engaging user-interfaces, big-data analytics, mobile apps, workflow systems, inventory management etc. We are a small technology team where each individual has a huge impact. You will have the opportunity to be part of a rapidly growing organization and gain exposure to all the parts of a comprehensive e-commerce platform.
You will be a part of: Storefront (SF)
If you are enthusiastic to work on services platform built for extremely high scale, working on
cutting-edge front-end technologies and world-class payments and checkout infrastructure then Myntra-Jabong storefront is the right place to be.
To manage 10s of Millions of requests each day scaling to 100s of millions of requests on high sale events Myntra-Jabong’s SF Engineering team builds the technology platform that personalizes our customer’s shopping experience and enables the smooth flow of products from suppliers to our customers’ doorstep. We work on areas such as building massive-scale mobile and web-applications, engaging user-interfaces, user personalization platform, content systems, search systems, imaging and visualization systems for products etc. We are a technology team where each individual has a huge impact and get to experience the delight of your hard labour being visible to real users. You will work closely with the business in shaping our product and serve hundreds of millions of Indians! You will have the opportunity to be part of a rapidly growing SF organization and gain exposure to all the parts of a
comprehensive eCommerce platform.
The SF team at Myntra-Jabong operates within distinct verticals which are (Storefront – Services Platform, Storefront Platforms for personalization & Store Channels (Client Apps)).
Responsibilities
● Technical Guidance: You will provide technical leadership to a team of excellent software
engineers; this requires that you have the technical depth to make complex design decisions
and the hands-on ability to lead by example.
● Execution and Delivery: You will be expected to instil and follow good software development
practices and ensure timely delivery of high-quality products. You should be familiar with agile
practices as well as be able to adapt these to the needs of the business, with a constant focus
on product quality.
● Team management: You will be responsible for hiring and mentoring your team; helping
individuals grow in their careers, having a constant dialogue about their aspirations and sharing prompt, clear and actionable feedback about performance.
Desired Skills and Requirements
● Technical depth: You have the strong technical competence required to gain credibility. Ability to architect, design and code yourself. Technical experience in building and operating
web-based applications. Deep understanding of all layers of the web-stack work (from the
client interface to the database.) Knowledge of multiple technology stacks/languages/tools and their pros/cons.
● Execution ability: Focus on delivering products in a timely manner with high quality. Familiarity with multiple software development practices and tools, and the proven ability to adapt, champion and institute good practices and tools.
● You must have a degree in Computer Science or a related field. Strong understanding of object-oriented programming, concurrency and fundamentals of computer science.
● Total of 9+ years’ experience building cutting edge products. Deep experience in building very large scale applications and 2 + years’ experience in team management
● Strong problem-solving skills, data structures and algorithms.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon