Customer Support Executive

• Establishing and maintaining an effective team through managing, advising, and motivating various other teams.
• Partnering with senior management to develop strategic HR goals, policies, and programs that align with business initiatives
• Developing Human Resources strategies for various teams that includes workforce planning, pay-for-performance, talent management, talent acquisition, and succession
• Coordinating the recruitment throughout the company. Building relationships with recruiters, setting up interviews, drafting JDs etc.
• Leading department personnel, including direct supervision, hiring, training, and performance management.
• Overseeing government, legal, and regulatory requirements and/ or complaints in various areas.
• Planning and conducting new team member orientation to foster positive attitude toward Company goals
• KPI finalization for each team member along with seniors: Conducting ongoing KPI assessment and reviewing with seniors
• Talent Development & Deployment : Facilitating in identifying, nurturing and deploying talent effectively.
• Taking structured initiatives in defining the company's values and reinforcing the same among employees through various engagement programs
• Handling employee payroll and driving a culture of performance from beginning through right Appraisal framework, the role expands as we keep hitting milestones!
• Managing the employee life cycle from entry to exit seamlessly, with meticulous and diligent record-keeping and compliance with all necessary laws/guidelines

• MBA (HR) with 5-6 years of experience in an HR Generalist role
• Preferably worked in a start-up environment
• Passion to learn & solve problems on the go
• Pleasing personality & poise to handle the employee life cycle
• Experience with being the front face of HR, representing policies and practices to managers and employees across the organisation.
• Experience in virtual onboarding orientation is advantageous.
• Experience in administering HR operations using automated tools (e.g. via Jira service desk, HRIS, or similar)
• Results-driven and numbers-oriented
• Logical and analytical thinking
• Strong communication skills
• Flexibility and adaptability

Overview – Shaadi.com is a leader in Online Matchmaking in India. Our continues endeavour is to help users find a suitable match for themselves at the earliest. We are proud that more than 6 million people found their love for life, through us. How did we do it? Well, we do just three things -

• Understand the needs and concerns of singles all over the world through tireless research and analysis.
• Provide a superior matchmaking experience to our customers while zealously protecting their privacy and security.
• Give our customers complete control through easy to use interfaces and features that can help them identify, filter and contact potential partners.

Role: At Shaadi, we always put our users first. While the need of the user to find a match has not changed, the means to find the one has changed and is continuously evolving. Business Analyst is responsible for understanding and deriving insights from the data collected by the company.

As a Business Analyst, you will work collaboratively with different teams and will involve the following.

• Will be responsible for understanding and deriving insights from the sales data collected by the company.
• They would be responsible for maintaining the data and for performing extensive analysis from data to derive actionable insights as per business requirements and give insights on revenue.
• They would have to quantify the impact of proposed initiatives, identify causations and correlations and differentiate between them.
• They would have to identify and build metrics and reports as and when required and automate these processes as expected.
• The candidate is expected to be able to analyze large amounts of data and should have the ability to work with an appropriate data warehouse solution to do so.
• Will be managing performance management system, incentives & help improve our business efficiencies working with regional & business heads.
  
  

Job requirements

We are looking for someone who

• Can keep things simple while solving problems that are complex and have a structured approach.
• Is a go-getter, does not mind getting their hands dirty to get the work done.
• Has data analytical skills & problem-solving skills