Customer Support Executive

About Us: We are on a mission to help a million+ consumer brands with automated sales and user acquisition via AI omnichannel stack BusinessOnBot is an omnichannel commerce stack for 500+ Shopify & WooCommerce brands, enabling high-ROI marketing/support across WhatsApp, Instagram, Email, SMS and commerce platforms like Swiggy, Zomato & PhonePe — powered by proprietary shopper intent data from 1/3rd of India’s shoppers (100M unique shoppers).

In 2026, Businessonbot has grown and is an EBITDA +ve company. We are a Y Combinator backed company (YC W21) and have closed our pre-series A round with Ant Financials on the Board. Backed by experienced founders/CXOs/directors from renowned companies like WhatsApp, Lulu group, OYO, Netflix, Pepsico, Cleartax, InMobi etc. to add to our team.

Role 

We're looking for an Head of Technology : who can own the technical health and growth of our backend platform. You'll be part architect, part tech lead, part engineering manager. You won't just review code — you'll set the standard for how code is written, how systems are designed, and how the team thinks about quality, cost, and customer impact. This is not a senior IC role where you write code all day. And it's not a pure management role where you're in meetings all day. It's the balance between the two — the person who makes the team better while staying close enough to the code to make good decisions

What You'll Own

1. System Reliability & Upkeep

• Own the health of a production multi-tenant Node.js/TypeScript backend serving real-time messaging traffic
• Lead incident response, root cause analysis, and post-mortem culture
• Identify and drive reduction of technical debt — proactively, not reactively
• Ensure monitoring, alerting, and observability are in good shape (we use New Relic, Sentry, Pino structured logging)
• Work across multiple backend services and ensure they integrate reliably

2. Scalable, Quality Engineering

• Design and review system architecture decisions — schema changes, service boundaries, async workflows (we use Temporal.io), queue design
• Drive engineering standards: code review culture, PR quality, test coverage, error handling patterns
• Establish and enforce engineering practices that let the team ship fast without accumulating hidden risk
• Evaluate build vs. buy decisions with a clear eye on long-term maintainability

3. Cost Consciousness

• Maintain a clear understanding of infrastructure costs (AWS, third-party APIs, LLM usage, DB compute)
• Actively flag cost anomalies and propose architectural or operational changes to address them
• Balance engineering investment against business return — know when "good enough" is the right call

4. Team Standards & Culture

• Set a high bar for code quality — not pedantry, but clarity, maintainability, and correctness
• Build a review culture where feedback is constructive, specific, and educational
• Help engineers grow by pair debugging, design reviews, and code walkthroughs
• Define and document coding conventions, architecture patterns, and engineering principles that persist beyond any individual

5. Customer Empathy

• Understand that the systems you build serve real D2C businesses who depend on them to communicate with their customers
• Treat reliability issues with the urgency of a customer escalation, not a backlog item
• Stay connected to what support and product teams are seeing from customers — let that shape engineering priorities

6. Communication & Stakeholder Management

• Translate technical complexity into clear, honest language for non-technical co-founders and stakeholders
• Communicate risk, timelines, and tradeoffs clearly — no sugar-coating, no unnecessary alarm
• Manage up: surface the right problems at the right time without waiting to be asked
• Manage expectations — both internally with the team and externally with leadership

7. Balancing Tradeoffs

• Navigate the tension between shipping fast and building right — and be able to articulate why you chose one over the other
• Know when to take on short-term debt and when to push back
• Make architectural decisions that serve the next 18 months, not just the next sprint

What We're Looking For Must Have

• 7–8 years of backend software engineering experience, with at least 2 years in a lead or staff-level role
• Strong command of TypeScript/Node.js in production (our primary stack)
• Deep understanding of multi-tenant SaaS architecture patterns
• Hands-on experience with relational databases (MySQL/PostgreSQL), ORM usage (TypeORM or similar), and writing efficient queries at scale
• Experience designing and operating async/event-driven systems (message queues, workflow engines, or similar)
• Comfort with cloud infrastructure (AWS preferred) and cost/performance monitoring
• Strong pull request review discipline — you know what makes a good review and what makes a bad one

Strong Plus

• Experience with real-time systems (WebSockets, Socket.IO, pub/sub patterns)
• Exposure to LLM integration, RAG pipelines, or AI feature development in production
• Experience with Temporal.io or similar workflow orchestration
• Familiarity with WhatsApp Business API, omnichannel messaging, or e-commerce integrations
• Prior experience at a startup in the 10–100 person range where you had to set standards, not just follow them

What We Don't Need

• Someone who needs a perfectly defined problem before they can start
• A pure IC who avoids people and process
• A pure manager who's lost touch with the code
• Someone who optimises for their own comfort over team outcomes

How You Think

• You ask "why does this fail in production?" before asking "why didn't someone write a test?"
• You think about the developer who reads your code six months from now
• You're bothered by silent failures, swallowed errors, and fire-and-forget async calls
• You believe good documentation and clear naming are not optional extras
• You have opinions on architecture but hold them loosely when presented with better evidence
• You understand that a cost spike is an engineering problem, not just a finance problem
• You treat a customer-facing bug with more urgency than a refactor that only benefits the team

What You'll Walk Into We'll be transparent with you:

• A production codebase with real technical debt alongside genuinely good architecture
• A fast-moving team that ships frequently
• A company that takes reliability seriously but is still building the culture around it
• Multiple backend services that need to be held together with clear ownership and standards
• A product that's expanding into AI agents, voice workflows, and deeper e-commerce automation — meaning the technical surface area is growing fast
• This is a role for someone who thrives in that kind of environment — not someone who needs it to be clean before they can contribute.

What We Offer

• Meaningful ownership — you'll shape how engineering works here, not just execute someone else's vision
• Direct access to founders and product decisions
• Competitive compensation (cash + equity discussion based on profile)
• A product that real businesses depend on every day — your work matters immediately

Company Summary:

Quantsapp is India's first Option Trading Analytics platform on mobile. With ever-growing users, it makes us one of the fastest growing platforms for options trading in India. Quantsapp was to accelerate its growth even more and capture new country which requires the development team to grow.

- At Qauntsapp we are looking for a dynamic team mate to take up a role of Angular Developer.

Responsibilities and Duties:

1. To develop & maintain dynamic Web App, used by thousands of traders on a daily basis
2. Integration of Data representation with Dynamic Charts.
3. Integration of Rest API’s & Sockets for real-time data feeds.
4. Mobile optimized UI.

Required Experience and Qualifications:

1. Minimum 2 years of experience with hands on experience on Angular 8+ versions and have deployed active websites. 
2. Strong understanding of Website development and should be able to take complete ownership of it.
3. Strong UI/UX sense.
4. Knowledge of AWS would be an added advantage.

1. Building REST APIs using Node.js, Express, and MongoDB
2. Working on Flutter application development using various advanced strategies like state management, API integrations, and scalable databases
3. Working with Socket.io library for Flutter and Node.js product development
4. Learning and developing the cryptographic functions for product security
5. Managing product workloads on public/private cloud - we are currently on AWS & also planning to be on GCP/Azure (our platform would also be available as on-premise deployment, you will handle these deployments)
6. Develop API based architecture in order to ensure the business growth and integration-al capabilities of the product
7. Work on using GIT and CI-CD for product version control and continuous delivery

• Preferably 5+ years of experience in LAMP (Linux, Apache, MySQL, & PHP) development stack
• Proven software development experience in PHP and of developing REST (JSON) / SOAP (XML) based web services
• Experience in Cloud platform like AWS/Azure
• Experience with HTML5 / JavaScript (JQuery) / CSS / AJAX / Angular / Yii Framework is preferred
• Experience in caching solutions like Redis and Memcached
• Experience in tools like Ansible, Docker
• Knowledge of source control systems such as GIT is a plus

• Be able to work in cross-function teams
• Write high-quality code per industry standards and best practices
• Test the code for quality assurance, debug identified bugs and resolve issues
• Support in deploying and maintenance of product and services
• Documenting product services progress, status, and manuals
• Participate in team meetings and planning & review sessions

4+ years of experience in web technologies & React Native.

Mandatory: Problem solving, Team player, Target & Result oriented Passionate about sports.

Functional: JavaScript, JavaScript Object Model, React Native, Native Build Tools, XCode and Android Studio, React Native workflows (such as Context or Redux and Redux Thunk Middleware), Maintaining Reusable Components and Libraries, Animations and Transitions, Integrate Third-Party APIs, GIT & JIRA.

KEY RESPONSIBILITIES:

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
• Working closely with Technical Lead/Project Manager to ensure development timelines are met.
• Contribute with ideas to improve system design or streamline product delivery.
• Working with challenging applications involving Real-Time Data.
• Working on different platforms including the usage of the Native SDKs provided on JavaScript.

Required Skills

1. Experience in B2B selling of Software & Cloud services
2. Experience in selling to C-level executives
3. Excellent communication & interpersonal skills
4. Should be good with Microsoft / Google ( Word, Excel, Powerpoint )
5. Should have excellent negotiation skills
6. Should be able to use a good CRM tool like Hubspot

Responsibilities

1. You will be part of the core sales team and will work with the directors
2. Build relationships with prospective clients
3. Analyse the market and establish competitive advantages
4. Generate new leads and keep the existing leads warm
5. Create & maintain sales pipeline
6. Create proposals & close the deals

Job Role – SDE2

Duration – 12 months

Location – HYD

Key Skills:

• 3- 5 years
• Understanding databases and building reports
• Ideal candidate should have experience in Cosmos, Kusto and powerbi
• Mandatory experience in some Database query language(such as SQL)