
Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies

Similar jobs

We are seeking a skilled Full Stack Developer with expertise in TypeScript, React, and Node.js, focused on building modern web applications using AI-assisted development tools. Responsibilities include integrating AI-generated code, managing APIs and databases, and implementing DevOps practices. Ideal for someone passionate about innovation and collaboration in a fast-paced, tech-driven environment.
REQUIRED SKILLS & QUALIFICATION:
• Proven experience as a Full Stack Developer or similar role.
• Strong proficiency in TypeScript, with hands-on experience in React for front-end development and Node.js for back-end development.
• Solid experience with MySQL or other relational databases, including schema design and query optimization.
• Proficiency in DevOps practices and tools (e.g., Docker, Kubernetes, CI/CD pipelines like Jenkins, GitLab CI, GitHub Actions).
• Experience with API integration (RESTful, GraphQL).
• Demonstrable experience or strong interest in prompt engineering and using AI tools for code generation and development assistance.
• Excellent problem-solving skills and the ability to think critically and analytically.
• Proven ability for rapid learning and adapting to new technologies, especially in the AI space.
• Familiarity with version control systems (e.g., Git).
• Bachelor’s degree in computer science, Engineering, or a related field, or equivalent practical experience.
GOOD TO HAVE SKILLS:
• Experience with specific AI code generation tools (e.g., GitHub Copilot, Tab nine, Amazon Code Whisperer).
• Knowledge of Python (often used in AI/ML).
• Experience with cloud platforms (AWS, Azure, GCP).
• Understanding of machine learning concepts.
• Contributions to open-source projects.
Google Business Profile Management:
-Assist in creating, claiming, and optimizing Google Business Profiles for clients.
-Ensure accuracy and consistency in business information across all listings (name, address, phone, etc.).
Local SEO Support:
-Perform keyword research to enhance listings visibility in local searches.
-Collaborate on strategies to improve local search rankings for clients.
Performance Monitoring:
-Track and analyze key performance metrics such as views, clicks, and customer actions on Google listings.
-Generate detailed reports for internal teams and clients to showcase progress.
Research and Innovation:
-Stay updated on new Google My Business features, local SEO trends, and algorithm changes.
-Suggest and implement innovative solutions to maximize client results.
Position Title: Sales Consultant – IT Solutions
Locations:
Work From Office: Rajkot, Gujarat
Remote: Available only for candidates based in Pune, Mumbai, or Delhi
Company: Elluminati Inc. (https://www.elluminatiinc.com)
Work Mode: On-site (Rajkot) or Remote (Pune, Mumbai, Delhi)
About the Role
Elluminati Inc. is hiring an experienced and articulate Sales Consultant who specializes in technical or IT solution sales. This role focuses on consulting with prospective clients, understanding their challenges, and aligning those needs with Elluminati’s software development solutions. You'll work closely with international clients, provide tailored consultations, and close deals—no cold calling or scraping required.
We are open to:
On-site candidates in Rajkot, Gujarat
Remote professionals based in Pune, Mumbai, or Delhi
Key Responsibilities
- Engage with qualified leads to understand business goals and offer customized IT solutions.
- Conduct client discovery calls, demos, and technical consultations.
- Draft tailored proposals, solution scopes, and commercial terms in collaboration with internal teams.
- Collaborate cross-functionally with product, engineering, and delivery teams for smooth client onboarding.
- Maintain accurate records and forecasts in CRM systems.
- Stay updated with industry trends and client verticals to identify new opportunities.
Skills & Experience Requirements
✅ Must-Have Skills
- 3–5 years of experience in technical/IT sales, solution consulting, or custom software sales.
- Deep understanding of software development services, SaaS, and digital transformation.
- Fluent English communication skills (spoken and written) for international client interaction.
- Track record of success in consultative sales with medium to large organizations.
- Proficiency with CRM tools such as Zoho, HubSpot, or Salesforce.
➕ Nice-to-Have Skills
- Experience working with international clients, especially from the US, UK, Gulf, or Latin America.
- Familiarity with agile development practices, discovery phases, and technical pre-sales support.
- Understanding of mobile app, enterprise software, or web platform solution selling.
Why Join Elluminati Inc.?
At Elluminati Inc., we build cutting-edge IT solutions for businesses around the globe. As a Sales Consultant, you’ll serve as a trusted advisor to international clients, guiding them through the solution selection process and closing deals that bring measurable impact. Join a team that values growth, communication, and technical excellence—whether you work from Rajkot or remotely from Pune, Mumbai, or Delhi.
Selenium Automation Testing Expert
[Location Chennai, Min 4 years Experience, Hands-On, Great Pay]
Are you a Selenium Automation Testing Expert? Are you able to automate testing for complex flows to create a perfect bug free product that will be used by Millions?
Have you worked on eCommerce and Digital websites that get millions of traffic? Are you strong with building Automation Frameworks like Page Object Model, Hybrid model etc?
Are you good at being hands-on Automation Tester and individual contributor?
Then India’s largest cashback site, can we a great home for you. We offer very good salary, great working environment, challenging work, lots of learning opportunities and ESOPs.
Work with us & EarnKaro that are two large scale Apps / Websites.
Location: Chennai
About
We are India's No 1 Cashback platform and a leading marketing partner to most of India's biggest eCommerce companies, including Amazon, Flipkart, Myntra etc. We have recently closed a $10mm series B round. Our fun culture, superb team sprit, work-hard play hard mentality, make us one of the best start-ups for work at.
Ideal Candidates for this Role should have:
- Minimum 4 years’ experience in automation testing using Selenium WebDriver with Java.
- Be able to work as an individual contributor and be an Expert at writing automate scripts and be 100% hands on
- Should have automated 1000s of Test cases at various complexity levels and work flows
- Design, implementation and delivery of scalable, maintainable, configurable and robust test automation frameworks.
- Ability to analyze and translate requirements and development stories into test scripts to ensure complete test coverage.
- Should have strong knowledge of continue integration tools like Hudson and Jenkins.
- Strong understanding of testing and automation best practices.
- Proven experience in functional, regression and cross-browser testing.
- Should have knowledge on how to setup and run the tests for multiple browsers (IE, Firefox, Chrome, Opera and Safari).
- Knowledge of mobile browser automation.
- Willingness to learn new technologies, approaches and test tools
What’s In Store For You To Fall In Love With Us:
- Start-up Environment- Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness.
- Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory.
- An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
- We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
- Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more.
Job Title: Senior Manager for Ecommerce**
**Location:** [Faridabad]
**About Us:**
[Pannkh] is a dynamic and rapidly growing e-commerce company focused on Women apparels. We specialize in providing top-quality products to our customers through various online marketplaces. As a leader in the industry, we are looking for a seasoned Senior Manager to join our team and drive our catalog operations to new heights.
**Key Responsibilities:**
**1. Catalog Management:**
- Oversee the end-to-end process of checking and uploading catalog content to ensure accuracy, completeness, and compliance with platform guidelines.
- Develop and maintain a standardized catalog format for optimal customer experience and search optimization.
**2. Quality Control (QC) of Catalog:**
- Implement robust quality control processes to ensure the accuracy and consistency of product listings, images, and descriptions.
- Address and rectify any discrepancies or issues identified during the QC process.
**3. Business Development:**
- Collaborate with cross-functional teams to identify opportunities for product expansion and assortment growth.
- Establish and maintain relationships with suppliers, manufacturers, and distributors to source new and unique products.
**4. Inventory Management:**
- Monitor inventory levels, forecast demand, and coordinate with procurement and fulfillment teams to optimize stock levels.
- Implement strategies to minimize overstock and stockouts, ensuring efficient use of resources.
**5. Marketing on Marketplaces:**
- Develop and execute marketing strategies on various online marketplaces to enhance product visibility and drive sales.
- Utilize marketplace tools and advertising options to optimize product listings and increase conversion rates.
**6. Pricing Strategy:**
- Conduct market research and analysis to determine competitive pricing strategies that maximize profitability while maintaining competitiveness.
- Monitor pricing trends and adjust strategies in response to market dynamics.
**Qualifications:**
- Bachelor’s degree in Business Administration, Marketing, or related field (Master’s preferred).
- 5+ years of experience in e-commerce catalog management, with a proven track record of success in similar roles.
- Extensive knowledge of online marketplaces (e.g., Myntra,Ajio,Flipkart,Amazon, Shopify) and their respective catalog management systems.
- Strong analytical skills and proficiency in data-driven decision-making.
- Excellent communication and interpersonal skills, with the ability to work effectively in a collaborative, cross-functional environment.
- Demonstrated experience in business development and vendor/supplier relationship management.

- 4-8 years of experience in UI development.
• - Hands-on experience of HTML 5, CSS, JavaScript and Typescript
• - Hands-on experience in Angular 2+ version • - Strong knowledge of REST API • - Solid understanding of Object-Oriented programming.
• - Ability to work independently and should have an excellent interpersonal and communication skills.
• - Well-versed with RxJS
• - Can lead a team.
• - Good communication skills & ability to work with multiple stakeholders onshore. Desirable Skills • - Basic knowledge of server-side technology e.g. Nodejs and MongoDB will be preferable.
• - Well-versed with Agile methodology. Soft Skills:
• - Excellent organizational and troubleshooting skills with attention to detail to consistently minimize errors.
• - Professional, reliable, and possess strong work ethics.
• - Excellent communication skills

Role - Backend Developer
Experience:- 2+
Qualification:- BE Computer Engineering/MCA
Programming Language - Python & framework Django
Responsibilities
- Building REST API's & Services In Django Framework
- Building reusable code and libraries for future use
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Design and implementation of the database schema
- Design and implementation of data storage solutions
- Implementing CI/CD pipeline
- Proficient knowledge of a back-end programming language Python
- Hands-on experience with Python Frameworks like Django
- Proficient knowledge of MySQL, PostgreSQL
- Creating database schemas that represent and support business processes (Relational & NoSQL)
- Understanding of queueing systems like Redis/AWS SQS
- User authentication and authorization between multiple systems, servers, and environments
- Data migration, transformation, and scripting
- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
- Proficient understanding of code versioning tools, such as Git
Brownie Points
- Experience in Docker
- HandsOn Knowledge with implementing CI/CD pipelines
- Experience in managing applications on AWS
- Management of hosting environment, including database administration and scaling application to support load changes
- Product wide application-level thinking on API and data modeling



