Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies
Shubham Vishwakarma
Full Stack Developer - Averlon
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Key Responsibilities
Curriculum Development: Create and implement lesson plans focusing on Hindi language, literature, grammar, and vocabulary.
Instruction: Conduct classes, using creative and interactive methods like role-playing, debates, and quizzes to improve fluency.
Assessment: Evaluate student performance through exams, assignments, and regular quizzes.
Classroom Management: Foster a positive, engaging learning environment for diverse learning styles.
Communication: Maintain regular communication with parents regarding student progress and behavioral, academic concerns.
Extracurricular Activities: Organize and participate in school events, such as Hindi literary activities, elocution, or competition
Job Description-
Company: NNIIT
NNIIT is a pioneering Edtech with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!!
Note : Apply only if you have K12(JEE, NEET) Ed-tech Experience in any form.
Salary: 3-6 LPA
Job Location: Hyderabad (On site)
Roles & Responsibilities:-
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Going to home conduction is a must.
- Calling to 250+ calls/day and maintaining 3hrs of Talk-time thus booking 10 conductions for the week for each day.
- Understand customer needs and requirements with strong academic knowledge.
- Route qualified opportunities to the appropriate sales executives.
- Close sales and achieve quarterly quotas.
- Research accounts, identify key players and generate interest.
- Maintain and expand your database of prospects within your assigned territory team with channel partners to build pipeline and close deals.
- Perform effective online demos to prospects.
Growth & Incentive Structure:
- Huge growth potential with the ability to become sales manager within a couple of months if you have a knack of sales.
- 2-10% of sale value is given in the form of incentives based on the slabs achieved. That rounds up to 25k - 3 Lakhs/month of incentives apart from your base salaries.
- Travel allowance will be given apart from base perks.
Eligibility Criteria:
Graduates with min 1 years of experience in Ed-tech K9 & K12
background are eligible to apply.
Specific Skills Required: Good sales skills, proficiency in English, and strong
communication abilities are essential.
Applicants: Both male and female candidates are welcome to apply.
Additional Information:
Seniority Level: Mid-Senior level
Industry: E-Learning Providers
Employment Type: Full-time
Job Functions: Sales, Business Development
● Gather and evaluate user requirements in collaboration with product managers and software
engineers
● Illustrate design ideas using storyboards, process flows and sitemaps
● Design graphic user interface elements, like menus, tabs and widgets
● Build page navigation buttons and search fields
● Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like
● Create original graphic designs (e.g. images, sketches and tables)
● Prepare and present rough drafts to internal teams and key stakeholders
● Identify and troubleshoot UX problems (e.g. responsiveness)
● Conduct layout adjustments based on user feedback
● Adhere to style standards on fonts, colours and images
Requirements:
● Proven work experience as a UI/UX Designer for consumer and mobile products
● Knowledge of wireframe tools (e.g. Wireframe.cc and In Vision) is an advantage
● Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
● Team spirit; strong communication skills to collaborate with various stakeholders.
● You have an online portfolio or PDF that you can share with us
Our client is a producer of superior quality products. Our client is the largest single location manufacturing facility in India with certifications of ISO 9001, 14001, OHSAS 18001 along with other product specific certifications.
What you will do:
- Developing periodic (annual, quarterly and monthly} targets and sales plans for the business basis overall product category targets and capacity, past sales performance and market potential
- Evaluating and selecting appropriate sales model and distribution channels to further sales growth across the focused zones
- Developing and managing the sales budget and ensuring internal operating costs are within the allocated budget
- Ensuring top line and volume targets and gross margin contribution of sales across all regions, identifying areas of concern and driving corrective action
- Driving market intelligence to identify market trends, customer preferences, competitive action, new product introductions, etc. to build and Implement sales campaigns
- Analysing and evaluating the effectiveness of sales, methods, costs, and results and providing feedback to the team
- Maintaining key customer relationships and developing strategies to expand organization's market share
- Periodically reviewing customer engagement and interaction processes and identifying areas of improvement to achieve higher levels of customer service
- Coordinating with external dealers to obtain detailed information on market and consumer trends and feedback on customer satisfaction
- Maintaining strong relationships with key customers, distributors and wholesalers to ensure sustainable and repeat business
- Communicating and aligning with relevant internal stakeholders to ensure on-ground implementation of the sales strategy
- Leading talent acquisition activities to build a capable and effective sales force
- Assessing performance of direct reports and providing guidance, coaching and mentoring to direct reports
Desired Candidate Profile
What you need to have:- A Master's degree in business administration (MBA), Marketing
- Minimum 16 to 22 yrs of Sales experience in personal care/ hygiene industry
- Excellent verbal and written communication skills
- Willingness to travel regularly to different markets
- Proficiency with Microsoft office
- Strong analytical skills and ability to work well with little supervision
Java
Angular (2+)- 3+ years relevant professional experience.
- Good understanding and a full life cycle project implementation experience with Java / J2EE technologies
- Hands on experience in core Java
- Hands on experience in Microservices Architecture patterns.
- In-depth knowledge of application development using Spring.
- Proven experience implementing Java applications in an enterprise environment.
- Fundamental understanding of JavaScript front-end development.
- Experience with Angular and TypeScript
- Experience upgrading applications from Angular 5 to 6 is a plus.
- Experience using SOAP or REST APIs
- Familiarity with Bitbucket, Rally, and REST API Clients is a plus.
- Strong communication and interpersonal skills is an absolute must.
- Bachelor's degree or equivalent.
NodeJS (Node.js)
Javascript
React.js- Minimum 3+ years of ReactJS Web Application development
- Minimum 3+ years of Node.js server-side rendered development
- Experience developing and supporting enterprise-grade applications
- Experience working with Docker or kubernetes
- Strong ability to troubleshoot / debug issues
- Experience integrating REST APIs, ability to quickly pick up new APIs/SDKs
- Capable of working in a fast-paced agile environment
- Strong discipline in documenting engineering processes and best practices
- Disciplined in writing unit tests, test code coverage
Data Science
R Programming
Python
Scala
Java- Understand the overall requirements of the product/platform and specifically for the assigned feature/module.
- Design and Develop Software as per the product architecture and requirements.
- Code and unit testing of the feature/modules including appropriate design reviews and code inspections.
- Ensure adherence to the software development processes.
- Investigates software/system problems to isolate the root cause and provides innovative solutions.
- Collaborates with cross-functional teams (locally & globally) to ensure product releases meet quality, performance, scalability, reliability, and schedule goals.
Qualifications
- Bachelor’s or Master’s degree in Computer Science, Software Engineering or Information Technology.
- 6-10 years of experience in software development using J2EE technologies
- Experience with Core Java, JEE5 (JSP/JMS/Web Services/Servlets), Spring, Hibernate, REST, JBOSS/Tomcat Servers
- 1+ years of experience using Azure IOT technologies
- Work experience in Azure IoT Suite: IoT HUB, Azure TSI, DPS, Service Bus, Azure Functions, Azure KeyVault, MCI/AKS, Azure AD
- Knowledge in Azure Data Lake, Azure SQL
- Strong understanding of object-oriented programming
- Knowledge in ReactJS, JQuery is a plus
- Good knowledge in SQL -preferable
- Must have worked in agile/scrum environment
- Good understanding of software development processes, preferably for a regulated medical devices environment (ISO13485/FDA)
- Ability to work with cross-functional and remote teams.
- Flexibility to work on different areas of the product/platform
- Good written and verbal English communication
- Ability to travel as needed (minimal)
Javascript
MongoDBNodeJS (Node.js)
AngularJS (1.x)As a core member of the Software Development team, you will be responsible for the architecture, coding, development, testing and release of customer applications hosted both on-premise and on-cloud. Candidates with proven experience in both Frontend and Backend Development (predominantly Backend Development) with prior experience in deploying applications on AWS/Azure cloud will be preferred.
You will be leading a small team of developers (not more than 3 at a time) on a given project, and be a client-facing SPOC to work with the client and meet stringent deadlines. You will be responsible for Coding and Development with a code coverage of minimum 90%. You will adhere to coding and security standards and ensure that your delivery is secure and free from any critical, high and medium-rated vulnerabilities.
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Full Stack Developer - Averlon