voice and chat process

Company Description

VMax e-Solutions India Private Limited, based in Hyderabad, is a dynamic organization specializing in Open Source ERP Product Development and Mobility Solutions. As an ISO 9001:2015 and ISO 27001:2013 certified company, VMax is dedicated to delivering tailor-made and scalable products, with a strong focus on e-Governance projects across multiple states in India. The company's innovative technologies aim to solve real-life problems and enhance the daily services accessed by millions of citizens. With a culture of continuous learning and growth, VMax provides its team members opportunities to develop expertise, take ownership, and grow their careers through challenging and impactful work.

About the Role

We’re hiring a Senior Data Scientist with deep real-time voice AI experience and strong backend engineering skills.

1. You’ll own and scale our end-to-end voice agent pipeline that powers AI SDRs, customer support 2. agents, and internal automation agents on calls. This is a hands-on, highly technical role where you’ll design and optimize low-latency, high-reliability voice systems.

3. You’ll work closely with our founders, product, and platform teams, with significant ownership over architecture, benchmarks.

What You’ll Do

1. Own the voice stack end-to-end – from telephony / WebRTC entrypoints to STT, turn-taking, LLM reasoning, and TTS back to the caller.

2. Design for real-time – architect and optimize streaming pipelines for sub-second latency, barge-in, interruptions, and graceful recovery on bad networks.

3. Integrate and tune models – evaluate, select, and integrate STT/TTS/LLM/VAD providers (and self-hosted models) for different use-cases, balancing quality, speed, and cost.

4. Build orchestration & tooling – implement agent orchestration logic, evaluation frameworks, call simulators, and dashboards for latency, quality, and reliability.

5. Harden for production – ensure high availability, observability, and robust fault-tolerance for thousands of concurrent calls in customer VPCs.

6. Shape the voice roadmap – influence how voice fits into our broader Agentic OS vision (simulation, analytics, multi-agent collaboration, etc.).

You’re a Great Fit If You Have

1. 6+ years of software engineering experience (backend or full-stack) in production systems.

2. Strong experience building real-time voice agents or similar systems using:

STT / ASR (e.g. Whisper, Deepgram, Assembly, AWS Transcribe, GCP Speech)

TTS (e.g. ElevenLabs, PlayHT, AWS Polly, Azure Neural TTS)

VAD / turn-taking and streaming audio pipelines

LLMs (e.g. OpenAI, Anthropic, Gemini, local models)

3. Proven track record designing and operating low-latency, high-throughput streaming systems (WebRTC, gRPC, websockets, Kafka, etc.).

4. Hands-on experience integrating ML models into live, user-facing applications with real-time inference & monitoring.

5. Solid backend skills with Python and TypeScript/Node.js; strong fundamentals in distributed systems, concurrency, and performance optimization.

6. Experience with cloud infrastructure – especially AWS (EKS, ECS, Lambda, SQS/Kafka, API Gateway, load balancers).

7. Comfortable working in Kubernetes / Docker environments, including logging, metrics, and alerting.

8. Startup DNA – at least 2 years in an early or mid-stage startup where you shipped fast, owned outcomes, and worked close to the customer.

Nice to Have

1. Experience self-hosting AI models (ASR / TTS / LLMs) and optimizing them for latency, cost, and reliability.

2. Telephony integration experience (e.g. Twilio, Vonage, Aircall, SignalWire, or similar).

3. Experience with evaluation frameworks for conversational agents (call quality scoring, hallucination checks, compliance rules, etc.).

4. Background in speech processing, signal processing, or dialog systems.

5. Experience deploying into enterprise VPC / on-prem environments and working with security/compliance constraints.

About Us

HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

About the Role

• We’re looking for a Lead Software Engineer with deep expertise in Node.js, MongoDB, and modern frontend frameworks, along with a bold vision for how AI-assisted development can accelerate engineering workflows.
• You’ll join our Snapshots Team, the engine behind how agencies and SaaS creators templatise and clone complete automation systems—workflows, funnels, forms, calendars, settings, and more—instantly across thousands of client accounts.
• Snapshots are now being cloned to over 200,000+ businesses every month, driving rapid onboarding and platform extensibility. The system saves businesses countless hours by replicating complex structures and business processes seamlessly across accounts, making automation scalable, repeatable, and fast.
• Under the hood, Snapshots tackles engineering challenges like asset graph traversal, dependency resolution, real-time syncing across multi-tenant environments, and copying gigabytes of data across accounts—all while managing CPU and memory intensive operations at scale.
• As a Lead Engineer, you’ll own architectural decisions and solve deep product-platform problems around high-performance snapshot cloning, rollback systems, and version management. You’ll collaborate across product, infra, and platform teams while mentoring engineers and driving the long-term roadmap for one of HighLevel’s most strategic surface areas. If you enjoy building technically rigorous systems that scale, this team is where your work will have immediate and visible impact.

Responsibilities

• Lead the design and development of scalable, high-performance systems to improve reliability, latency, and throughput across time-sensitive APIs and workflows
• Own features end-to-end — from architecture and implementation to testing, deployment, and ongoing optimization.
• Work hands-on with technologies like NestJS, Firestore, MongoDB, PostgreSQL, Redis, Queuing Systems and Service Mesh-based microservices.
• Drive technical direction across both product features and platform layers to ensure stability, scalability, and maintainability.Integrate and optimize AI-assisted development tools, improving developer productivity while ensuring accuracy and minimizing hallucinations.
• Collaborate closely with Product, Design, and AI teams to deliver impactful, user-facing features and backend systems.Mentor and support other engineers, fostering a culture of technical excellence, learning, and ownership.Proactively identify and solve performance bottlenecks, scalability challenges, and security concerns in a multi-tenant environment.

Requirements

• 6+ years of backend engineering experience, including designing fault-tolerant systems and working on high-scale platforms.Deep expertise in distributed systems, event-driven architectures, and asynchronous job processing
• Strong experience with relational and NoSQL data models (especially with complex temporal data)
• Experience with modern front-end frameworks (e.g., React, Vue, Angular) and building full-stack web applications.Proven track record of architecting complex systems and delivering scalable, high-performance web apps in production.
• Strong understanding of software design patterns, API design, and microservices architecture in a multi-tenant environment.
• Skilled in guiding technical architecture, making high-impact engineering decisions, and mentoring fellow engineers.Experience with code quality practices, automated testing, CI/CD pipelines, and dev tooling optimization.Excellent problem-solving skills, with clear and collaborative communication across cross-functional teams.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Role Description:

Do you like to get people’s attention with visuals? 

At Astra, we're looking for a graphic designer who likes to show off their creative flair and communicate to the world with their designs. This role will be dynamic, including understanding the design needs, developing visual concepts, and revising feedback-based designs.

About us:

Astra Security is a privately held U.S. & India-based company. Backed by Techstars, Astra offers a Pentest Platform, which emulates hacker behavior & helps organizations become proactively secure.

Astra's Pentest Platform helps organizations proactively uncover vulnerabilities in their applications and comply with various security standards. The Pentest Platform has uncovered 100,000+ vulnerabilities in customer applications. Astra's Website Protection suite stops one million+ threats on its customers' web applications daily. To offer a homogenous experience to its customers, Astra Security incorporates cutting-edge solutions that are easy to comprehend and tailor-made to suit any business requirement.

The company has earned several accolades, including ‘The Most Innovative Security Company’ by Prime Minister Narendra Modi at the Global Conference on Cyber Security, one of the top 50 emerging cybersecurity companies at ‘Emerge 50’ by NASSCOM, the French Tech Ticket under which Astra Security got rewarded by the President of France under the La French Tech program. In 2021, Astra Security was also named as a CyberTech100 company. Astra is a trusted security partner to well-known brands like Vodafone, Lynas, Kotak Securities, Unilever, NIIT, TEDx, Muthoot, Ford, etc.

Roles & Responsibilities:

• ​Work with the marketing team to understand the requirements & conceptualize them into designs.
• Designing landing page wireframes & elements 
• Creating feature banner images & infographics for the blog
• Designing e-books & brochures
• Designing Social Media creatives (Images, GIFs, and carousels) 
• Designing email newsletters & header images
• Designing product mockups & social creatives for product features
• Editing live-action videos (Adding intro, outro, title cards, sections, & animations)
• Creating short, engaging animated videos for social media/YouTube
• Creating mobile responsive designs for landing pages
• Design branded presentation themes for the sales/marketing teams to use
• Work with the marketing and frontend developer on the feedback shared and amend design changes.
• Work & come up with design guidelines for the brand

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Requirements for the role:

• 1-4 years of graphic design experience in B2B SaaS marketing
• Effective communication skills and attention to detail
• Strong understanding of design principles, processes, aesthetics, typography, imagery, and color theory.
• Someone who's friendly, collaborative, comfortable with receiving direction, working autonomously, and eager to learn.
• Willingness to work in a remote setup
• Proficient in design tools such as Figma, Adobe (Photoshop/Illustrator, After Effects, & Premier Pro), Canva, and Spline/Sketch. 
• Project management skills and ability to meet deadlines
• A degree in Design, Fine Arts, or a related field is a plus.

Benefits of joining the Astra squad:

• Adrenalin rush of being a part of a growing company
• Fully remote & agile working environment
• A wholesome opportunity in a fast-paced environment where you get to build things from scratch, and influence product design decisions
• Holistic understanding of SaaS and enterprise cloud security business
• Opportunity to engage and collaborate with
• Annual trips to beaches or mountains
• Open and supportive culture

Job brief: 

• We are a company in the business of evolving people and have developed Excellence Installation Technology which is a Trillion Dollar Industry and has been validated by Forbes too. 
• We are looking for an enthusiastic person to contribute in converting the enquiries to customers for our company. 
• Candidates will be responsible for closing sales deals over the phone and maintaining good customer relationships. 
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. 

Responsibilities: 

• Contact potential or existing customers to inform them about our product/service. Answer questions about products or the company. 
• Ask questions to understand customer requirements and close sales. 
• Enter and update customer information in the database.
• Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to meet business requirements and facilitate future sales. 

• Working closely with the engineering team to guide and drive the roadmap
• Driving superb execution against plan anticipating risk and leading discussions via frequent, clear communication (both internally and with customers)
• Owning the product metrics driving scale, efficiency and experience
• Working closely with business to build the growth road-map

Desired Candidate Profile

• B.E/BTech and/or MBA
• At least 4 years of product management experience where you have played a significant role in the creation of new products or had end to end ownership of a product
• B2C product management experience, preferably in lending tech startups
• A strong technical background, enabling meaningful contribution to technically-driven features
• Previous development experience in some form is required    

Responsibilities: 
Developing and maintaining all server-side network components. 
Ensuring optimal performance of the central database and responsiveness to front-end requests. 

Collaborating with front-end developers on the integration of elements. 

Designing back-end services for various business processes.ses. 

Developing high-performance applications by writing testable, reusable, and efficient code. 

Implementing effective security protocols, data protection measures, and storage solutions. 

Running diagnostic tests, repairing defects, and providing technical support. 

Documenting Node.js processes, including database schemas, as well as preparing reports. 

Recommending and implementing improvements to processes and technologies. 

Keeping informed of advancements in the field of Node.js development. 

Skills: 

Bachelor's degree in computer science, information science, or similar. 

At least two years' experience as a Node.js developer. 

Extensive knowledge of JavaScript, web stacks, libraries, and frameworks. 

Knowledge of front-end technologies such as HTML5 and CSS3. 

Superb interpersonal, communication, and collaboration skills. 

Exceptional analytical and problem-solving aptitude. 

Great organizational and time management skills. 

Availability to resolve urgent web application issues outside of business hours. 

About Snapbizz

SnapBizz is an exciting start-up working to create a mobile technology platform for FMCG ecosystem. We are series A funded, with Mr. Ratan Tata as one of our investors. We are on a very high growth journey and give phenomenal freedom of decision making and leadership opportunities. Every idea and product that we launch is first of its kind in the industry. We are based in Bangalore.

Website: http://www.snapbizz.com/">http://www.snapbizz.com/

Job Description Android Developer:

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

Skill Requirements:

• Degree in software development, computer science, or similar
• Ability to use the Android Studio, including the Android SDK, with ease.
• Prior experience as an android developer will be advantageous.
• Excellent coding and proofreading skills.
• Top-notch teamwork and communication skills.
• Ability to manage your workload with minimal supervision.
• Unwavering curiosity.

Android Developer Responsibilities:

• Conceptualizing and formulating apps that are suitable for use on all types of Android devices.
• Implementing measures to safeguard users' data.
• Ensuring that the construction and presentation of your apps are congruent with the company's standards.
• Proofreading your code and correcting mistakes before each app is released.
• Collaborating with UI and UX Designers, as well as Software Testers, to ensure that each app is presentable and in perfect working order.
• Liaising with the marketing department to ensure consistency in our company's 'voice' across the board.
• Monitoring app reviews to detect areas for improvement.

Key Responsibilities :

- Take on development of key modules in the application
- You will be responsible for day-to-day development tasks across the Software Development Life Cycle assigned to your team.
- Development of application framework components
- Allocation of development tasks to the team
- Code review on a regular basis and ensuring code quality and adherence to company coding standards.

Required Technical Skills :

Angular :

- Modules, components basic architecture
- Typescript in depth
- Reactive forms
- CRUD operations in paged tabular listing
- Validation and error handling in Angular
- Security concepts like JWT based authentication, oAuth with social platforms, route guards, role driven menu
- Server-side rendering (SSR) with Angular Universal
- PDF making and email sending using SSR
- Localization and internationalization

ASP.Net C# Web API :

- Controllers
- Models with validation attributes, custom validations
- Asynchronous programming
- Error handling and logging
- Server side UI table operations - sorting, searching, paging, page sizing
- Entity framework with database first approach, edmx designer 
-React JS, Angular JS

SQL Server :

- Tables, views, stored procedures, functions
- Optimizations - keys, indexes, partitions
- Working with XML/JSON data

HTML/CSS :

- JavaScript/jQuery, CSS 3.0/Less/SCSS,
- Bootstrap
- Responsive design