
Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies

Similar jobs
- Strong Product Design Profile, with a focus on B2B Enterprise products
- Mandatory (Experience 1) – Must have 4+ YOE in hands-on experience in Product Design, with recent 2+ YOE in complex B2B Enterprise scale Products
- Mandatory (Experience 2) – Must have strong hands-on experience in solving complex B2B workflows, creating wireframes, UI mockups and prototypes
- Mandatory (Portfolio) - Must have strong Product Designs for complex B2B Enterprise level applications, (like B2B dashboards, Admin configurations, analytics etc)
- Mandatory (Company) - Large-Scale B2B SaaS / Enterprise-level Products


Core Focus:
- Operate with a full DevOps mindset, owning the software lifecycle from development through production support.
- Participate in Agile ceremonies and global team collaboration, including on-call support.
Mandatory/Strong Technical Skills (6–8+ years of relevant experience required):
- Java: 4.5 to 6.5 years experience
- AWS: Strong knowledge and working experience with Cloud technologies minimum 2 years.
- Kafka: 2 years of Strong knowledge and working experience with data integration technologies
- Databases: Experience with SQL/NoSQL databases (e.g., Postgres, MongoDB).
Other Key Technologies & Practices:
- Python, Spring Boot, and API-based system design.
- Containers/Orchestration (Kubernetes).
- CI/CD tools (Gitlab, Splunk, Datadog).
- Familiarity with Terraform and Airflow.
- Experience in Agile methodology (Jira, Confluence).
Deliver engaging lectures, seminars, and practical sessions in the assigned subject area. Develop course materials, lesson plans, and assessments aligned with curriculum standards. Mentor and guide students in academic projects, internships, and career planning.
Conduct internal assessments, evaluate student performance, and provide constructive feedback.
Research and contact potential Blockchain and Crypto Projects Developers to consult and set up partnership meetings for consultancy and services introduction.
Understand business models and be able to analyze and consult
suitable strategies. Responding to andactively managing customer requests for quotes
Creating and delivering pitches that are compelling, accurate, informative & reflective of customer needs. Developing, nurturing & maintaining relationships with key clients
The self-generation of commercial leads through proactive communications
Coordinating sales efforts with team members and other departments regarding effective delivery solutions
About You:
Experience, have basic knowledge and show interest in the blockchain industry.
A consultative sales approach. Ability to listen to a customer's concerns and build a solution to address their concerns.
Ability to talk about the benefits rather than the features of a product or service.
Experience in selling a premium service and therefore possess an understanding of how to talk to our position in the market and price point.
Highly motivated and the target is driven with a proven track record in commercial sales
Experience in leveraging LinkedIn to prospect, connect and develop a pipeline of opportunities.
Effective time management skills in a bustling environment and the ability to work to deadlines.


About Us:
Saint-Gobain group through its group company Grindwell Norton Limited has established INDEC - an International Delivery Center in Mumbai to provide IT solutions and services to the groups’ businesses Globally.
INDEC is currently organized into INDEC Application Development, INDEC Infrastructure Management and Cyber Security Management.
While INDEC Apps specializes in Software application development and maintenance services (ADM), INDEC Infra specializes in monitoring and managing the key IT infrastructure assets of the group deployed globally across 70 countries worldwide. INDEC provides IT Services and Solutions to the Saint-Gobain group through its state-of-the-art delivery centers based at Andheri – East in Mumbai. There are approximately 1200+ associates working in INDEC currently.
INDEC Infra operates on the following service lines: Network Coordination Center (NCC/NOC), Data Center Infrastructure Support, IT Standards, Tools Engineering and Reporting Automation.
INDEC Cybersecurity provides 24/7 Security monitoring to detect & react on any suspicious activity in Saint- Gobain. It provides services on vulnerability scanning, web application firewall, endpoint protection, strong authentication, digital certificate, Win 10 MBAM and SFTS support.
Company Website:
https://www.saint-gobain.co.in/indec
Required Skills: Core PHP, PHP Framework, Angular JS, MY SQL
Key Responsibilities:
1. Maintenance of existing Portal developed in Core PHP
2. Redeveloping the existing portals using new technologies
3. Develop new portal as per user expectation using APIs
- Maximising automation within the organization.
- Understand various functions’ systems & automation-related needs and design & implement solutions for them.
- Manage Learning Management System (LMS) from the technical side including coordination with the LMS provider for white-label LMS development.
- Provide necessary training to MML employees & students for optimal utilisation of automation & technology solutions.
- Add value to the growth of the organization's top line & bottom line.
- Maximize sales through a network and relationships to ensure strong business Collecting documents from the clients and further logging the application in Banks/NBFCs and following up for further sanction and disbursement.
- Handling direct leads and converting them to closures.
- Ensure the files are processed from the login stage to disbursement and liaise with internal departments (Operations and Credit) for completion.
- Meeting local DSAs in the market and sourcing business from them.
- Taking ownership of work assigned and meeting sales targets.
- Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies.
- Develop and maintain strong liaisons with the clients for repeat business or referrals.
- Lead and supervise the team for the implementation of the growth agenda through appropriate training, motivation, and deployment strategies.


Industry: IT Software
Experience: 1-3 yrs.
Title: Dotnet Developer
Location: Indore (MP)
Job type: Full Time
Position Type: Permanent
Visit us: http://www.processmaster.in">www.processmaster.in
Requirements
- Dynamic Engineers / Graduate and Post Graduates in CS/IT stream.
- Extremely fluent in C# .net frame works (4.0/4.5), SQL Server 2014, ADO .net, LINQ/Entity Framework, Win-forms, XML, WCF/WPF
- Experience in database design, functional design
- Effective Problem solving skills while dealing with tough scenarios during development phase.
- Excellent communication skills and quick learner of new technology
- Maintaining and supporting multiple projects and deadlines
- Prior experience in windows application or ERP Products
- Experience in MVC Architecture would be an added advantage
Responsibilities
- Participating in detail level of coding, code walk through and unit testing of development of windows application.
- Research and Evaluate Software related technologies and product
- Participating in generating technical documentation of product and package
- Maintain existing software systems by identifying and correcting software defects
- Will be responsible for completing the project in timeline
- Candidate should enjoy working in challenging environment and have enthusiasm and ambition to develop and complete the projects to highest standards.
Career Advancements
- Job with growth opportunities within a stable B2B company
- Pleasant working environment with motivated people
- Extra Benefits
Security Monitoring and Operations (SIEM)
Security Solutions design and deployment
IDAM - Identity and Access Management Experience
Network Monitoring and Management Experience
VAPT - Vulnerability Assessment and Penetration Assessment
Experience on DLP and Endpoint Security
Knowledge on Encryption
Experience in performing Maturity Assessment for identifying the security gaps and recommending measures to fix the gaps
Experience in Audit controls and applying security measures (ISO, PCI etc..)
Knowledge in automation and scripting

