
Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies

Similar jobs
Job Title: Graphic Designer
Experience: 1+ Year
Location: Calicut (Kozhikode)
Joining: Immediate joiners preferred
Job Description:
We are looking for a creative Graphic Designer with 1+ year of experience to join our team at Calicut. The ideal candidate should have a strong design sense, basic UI/UX understanding, and hands-on exposure to video editing and AI tools.
Key Skills Required:
Proficiency in Adobe Creative Suite (Photoshop, Illustrator)
Basic familiarity with Figma
Knowledge of UI/UX design principles
Basics of video editing (Premiere Pro / After Effects)
Working knowledge of AI tools for design and creative tasks
Creativity, attention to detail, and willingness to learn
Job Details
Description
We are looking for a passionate Senior User Experience Designer to join our fast growing team at LogiNext. You’ll collaborate with Product Managers and other UI designers to design new features, translate concepts into living and breathing prototypes, and rapidly iterate on interactions, animations, and details to deliver the best user experience. You will be responsible for conceptualizing & creating highly interactive user interfaces across all supported platforms.
You are passionate about design and are driven to create solutions for our clients that combine business objectives, design principles, and continuous user research into a compelling user experience. You have experience in designing a consistent and adaptable platform-based approach to user experience within a technology-driven and Software-as-a-Service (SaaS) based environment. You are a compulsive problem-solver with excellent visualization and communication skills.
Responsibilities:
- Gather, analyse & process data to determine the user needs & enhance the user experience
- Research & learn new, or re- emerging front- end technologies that facilitate improved user experience.
- Conceptualise designs through storyboards & concept presentations
- Design beautiful digital interfaces and present ideas in a compelling manner
- Perform usability testing with prototypes
- Create wireframes & prototypes to create a perfect user interface
- Create the best visual communication design with graphic design, website design, drawing and illustration, animation, client discussion and standard layouts.
- Mentor other team members in conceptualising and visually articulating design solutions
Requirements:
- Bachelor’s degree or higher in Arts/Commerce/Science/Technology
- 8 to 10 years of experience in UI/UX designing
- Must have experience in designing user interfaces for B2B SaaS Products
- Must have excellent experience using tools such as Sketch, Photoshop, Adobe Illustrator
- Able to work and thrive in a fast-paced, rapidly changing work environment
- Should have excellent communication skills, with an ability to convey ideas clearly & precisely
- Must have leadership skills & a good team player
- Must be pro-active & a self-starter
We are looking to hire a dedicated content writer (Jaipur- Work from Office) to create content for blogs, articles, product descriptions, social media, and the company website. The content writer's responsibilities include evaluating analytics to adjust content as needed, regularly updating the company's website, and promoting the company blog by pitching articles to various third-party platforms. You should also be able to follow editorial guidelines when creating content. To be successful as a content writer, you should keep abreast of the latest SEO techniques. Ultimately, a top-performing Content Writer should be able to contribute to the development of strategies that will increase reader engagement.
Job Role & Responsibilities:
- Conducting in-depth research on healthcare industry related topics to develop original content. Performing detail-oriented research on technical aspects of dental healthcare during the content development stage.
- Developing content for blogs, articles, product descriptions, social media, and the company website.
- Assisting the marketing team in developing content for advertising campaigns.
- Proofreading content for errors and inconsistencies.
- Editing and polishing existing content to improve readability.
- Conducting keyword research and using SEO practices to increase traffic to the company website.
- Creating compelling headlines and body copy that will capture the attention of the target audience.
- Identifying customers’ needs and recommending new content to address gaps in the company's current content.
Educational Qualifications & Key Skills:
- Bachelor's degree in Communications, Marketing, English, Journalism, or related field.
- Fresher/ Experienced content writer, preferably from dental healthcare or medical writing background.
- Working knowledge of content management systems.
- Proficient in all Microsoft Office applications.
- Effective communication skills – verbal and written
- The ability to work in a fast-paced environment.
- The ability to handle multiple projects concurrently.
Job Description
We are looking for a talented Magento 1 and 2 developer that will oversee maintaining our
eCommerce website. Your main tasks will be to ensure that the last security patches are installed and that existing functionality continues to work properly. You will also oversee developing new modules and applying any required front-end changes.
What we expect from you?
Good experience in eCommerce development
Strong debugging skills, Code flow analysis, and the ability to read and modify existing
code.
Good knowledge of Payment gateway integration
Shopify experience will be a big plus.
2+ years of work experience.
Strong problem-solving and troubleshooting skills.
Good communication and Learning attitude.
Strong object-oriented programming knowledge
Very good PHP knowledge
JavaScript is a must for front-end development
Extensive LESS & CSS knowledge
Magento certification is a big plus
What you will get to work on?
Create responsive sections as per the requirement given to you.
Bug fixing, testing, and maintenance of the site.
Data entry work is also included
Regularly update our Magento installation
Install security patches
Develop new functionality
Implement front-end changes.
For more details dial - nine/one/zero/one/four/double three/eight/one/two.
Skill: Node.js,Angular/React,SQL
Notice period: Immediate r 30days
Location: Bangalore
Experience:5 to 8yrs
Job Role : Engineering Manager
Responsibilities
- Lead and grow multiple engineering teams committed to building the innovative products
- Work effectively cross-functionally to drive change and influence product and process decisions.
- Help to shape thinking around designing scalable products and business processes/programs to support KlearNow rapid growth.
- Be both a deep technical leader and a thoughtful people manager.
- Champion engineering excellence, establishing business metrics, and drive continuous operational improvement.
Minimum Qualification
- BS/MS degree in Computer Science or related field.
- Overall 10+ years of Software engineering background.
- 5+ years of management experience -Team Management: Lead a team of 6 – 8
- 3+ years of experience growing and managing multi-team organizations.
- 5+ years hands-on experience in core programming languages such as, Java, Python, go, SQL
Preferred Qualification
- Proven track record of creating and managing high performing teams.
- Experience with logistics domain
- Interest in people and organizations.
- Demonstrate creative problem solving and analytical skills.
If you wish to know more on the opportunity and like to pursue this further, then I would suggest that you share your updated CV and suggest a good time when we could connect.
About Company
KlearNow is pioneering “Logistics as a Service” (LaaS) by creating the industry’s first fully cloud-based digital network that can be used across the entire array of supply chain participants to simplify the transit of goods worldwide.
- KlearNow transforms outdated B2B logistics processes—simplifying lives.
- KlearNow turns daunting logistics paperwork into powerful information to move more goods through customs and drayage with just a few clicks.
- Its smart Logistics as a Service (LaaS) AI-powered platform eliminates wasted time and money, reduces costs, and enhances customer experiences by enabling new levels of visibility, productivity, and collaboration.
We are headquartered in the heart of Silicon Valley, Santa Clara, California with locations in India, Canada, UK. This year we will be expanding to multiple countries.
Why us
KlearNow is operational and a certified Customs Business provider in US, Canada and UK with plans to grow in many more markets in near future. Be a part of a rapidly growing company where you will have the opportunity to extend our leadership position and fast-track innovation behind AI-powered intelligent supply chain solutions.
Over and above the core customs clearance solution, KlearNow is also providing consolidated freight visibility, data and document management and intra-port activity for efficient Drayage.
To know more about KlearNow, please visit our website https://www.klearnow.com/">https://www.klearnow.com/
As KlearNow grows, we’re looking for an Engineering Leader who is passionate about people growth and organizational development. This is a unique opportunity to help build the products and practices that will support KlearNow growth over the next round of funding. In this role, you will reimagine enterprise logistics software and build global products that enable KlearNow expand in Americas, Europe and Asia.
Java Elastic Search
- Java Microservices ELK stack(Elasticsearch, Logstash, Kibana, Beats, X-Pack, APM),
- Build Custom Reports
Java + NodeJS
- Java with Node.js- Microservices Development,
- Using graphql with node.js,
- Backend development with Node.JS
Java Microservices
- Working experience in Java and spring boot (microservices)
- Strong understanding of OOPs concepts
- Proficient in API design and development using RESTful services
- Knowledge and understanding of design principles behind building a scalable application
- Source code management using git
- Java, J2EE
- Microservices
- Spring Boot
- JPA, REST API, JSON, JWT, OAuth, Spring Security, Swagger
- Oracle / MySQL / Postgres DB
- Angular / React / React Native
- JIRA, Bitbucket
Must-Have -
- Excellent knowledge of Core Java and Spring
- Strong experience in REST API and web services
- Experience in Oracle / Mysql / Postgres DB
- Should be efficient with Java J2EE and related technologies
- Should have very good communication skills and analytical skills.
- Should have good knowledge in Software Development Life Cycle and Agile methodologies.
- Good knowledge of current / emerging technologies and trends
- Good analytical and problem-solving skills
- Excellent written and verbal communication skills. High levels of initiative and creativity
- Good communication skills with all stakeholders, good team player with ability to mentor juniors
Good to Have:
- Knowledge in Banking Domain
- Full-stack developers with knowledge and understanding of Javascript and associated technologies like React, Angular, HTML5, CSS will have an advantage.
Perks
- Best hardware and software to help you get the job done in the best way possible
- Remote office allowance to support you regardless of where you work
- Learning and development allowance to help you grow your career
- Flexible leave policy to give you more control over your time.
- Health insurance for your family and you to keep you well.
Required experience and skills
- Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.9+ years of total full-time work experience, preferably shipping SaaS applications.
- Startup experience strongly desired.
- Played a pivotal role in scaling a company and led teams in an agile environment where iteration has led to perfection.
- Proven track record of on time project deliveries with balanced calls on technical designs and tech debt.
- Expert proficiency in:
- 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
- 2. broad range of internet technologies and applications.
- 3. interacting, building, and improving the performance of systems end-to-end.
- 4. architecting/designing complex systems
- Strong collaborator and thought partner to Product team.Driven by outcomes more than output.
- Have led projects with small, dynamic, and fast-paced teams (3-5 engineers), with great flexility and adaptability on large projects, delegating working effectively.
- Viewed by the team as their evangelist, role model and bar raiser.
- Past teams and co-workers attest to your prowess & agility in building great products, and driving sound technical decision making.Mentored engineers within and outside own team.
- High on EQ, humility, curiosity and self drive.
Responsibilities
We use a rubric / career ladder as a framework to help our engineers grow in their careers. Please refer to the SDE IV section in the rubric (https://docs.google.com/spreadsheets/d/1z_51E1mZ3qf0MBuAyfHjKE1HN6h_yghAx2WMaB1z-Ms/edit?usp=sharing">click to view) to understand our expectations on your role and responsibilities.
Your responsibilities include:
- Leading completion and delivery of multiple concurrent projects with clear deliverable timelines and milestones
- Providing key input and guidance in helping to solve our most difficult and challenging issues, and providing recommendations for preventing or mitigating the effects of the issues in the future
- Identifying inconsistencies caused by lack of best practices and patterns, and proactively collaborate with the team to gather input to define and rollout new best practices
- Mentoring other engineers on increasing their impact both within and outside of their team, including identifying opportunities for them to do so
- Participate in shaping longer term technical and architectural goals in consideration of product/company strategy, organizational growth, scalability, security, and other factors
About Tophatter
My Digital Shelf is an expanding and highly entrepreneurial start-up research and production company producing B2B conferences for the global Digital Retail and Consumer goods industry
The role of the Marketing Manager will be to perform general duties to support event planners, project managers and the Global Event team
- Social media daily management - primariliy linkedin and Twitter
- Digital marketing - SEO, PPC advertising and more
- Website content develpoment and management
- Copy writing for press releases, website and ad-hoc pieces
- Market research including competitot analysis and performance improvement
- Liaising with external media agencies and association for advertising campaigns and barter agreements/partnership opportunities
- Liaising with suppliers including printers, design agencies and publications
- Reporting directly to the Director and planning the event calendar with them
- Ad hoc support to team including assisting with events management and promotional activity
- Maintain production schedules for event materials/collateral
Work on event follow-up and Event Metrics and Analysis
Candidate requirements:
- Graduated to degree level or equivalent in your chosen discipline, ideally Marketing, Social Sciences, Humanities, Languages or similar
- Fluent in written and spoken English
- Ability to work under pressure and meet demanding deadlines
- Confident and mature approach, reflective of the profile of the position and organisation
- Ability to work independently and show a strong sense of initiative, taking ownership of key projects when required with a proactive attitude
- Ability to multitask, prioritise and be flexible is essential
- Works well as part of fast-paced team, prioritising effectively and managing workload
- Excellent IT skills - proficient in both Windows and Mac operating systems (i.e. PowerPoint, Keynote, Excel, Word, Outlook)
- Strong interpersonal and communication skills both verbal and written, able to successfully interact with all parts of the business and stakeholders at all levels
- Excellent organisational, analytical and administrative skills, meticulous attention to detail
- Flexible in approach and able to amend hours as required to suit business needs
- Able to work with confidential material and sensitive information with absolute discretion









