
Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies

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Role overview, full time, salary range 2.5 to 5 LPA.
- Run Meta Ads and Google Ads end to end, including planning, targeting, budgeting, optimisation and reporting.
- Improve ROAS with structured experiments, clear control of CAC and steady optimisation of CTR and conversion rates.
- Manage performance marketing across paid funnels while owning the full social media execution cycle.
- Build monthly content calendars aligned with paid campaigns.
- Track campaign data, identify drop offs and adjust strategy based on performance.
- Work with design, sales and product to keep messaging consistent and output steady.
- Mandatory experience in SaaS marketing with proven results in scaling paid acquisition and improving ROAS.
Company: Optimum Solutions
About the company: Optimum solutions is a leader in a sheet metal industry, provides sheet metal solutions to sheet metal fabricators with a proven track record of reliable product delivery. Starting from tools through software, machines, we are one stop shop for all your technology needs.
Role Overview:
- Creating and managing database schemas that represent and support business processes, Hands-on experience in any SQL queries and Database server wrt managing deployment.
- Implementing automated testing platforms, unit tests, and CICD Pipeline
- Proficient understanding of code versioning tools, such as GitHub, Bitbucket, ADO
- Understanding of container platform, such as Docker
Job Description
- We are looking for a good Python Developer with Knowledge of Machine learning and deep learning framework.
- Your primary focus will be working the Product and Usecase delivery team to do various prompting for different Gen-AI use cases
- You will be responsible for prompting and building use case Pipelines
- Perform the Evaluation of all the Gen-AI features and Usecase pipeline
Position: AI ML Engineer
Location: Chennai (Preference) and Bangalore
Minimum Qualification: Bachelor's degree in computer science, Software Engineering, Data Science, or a related field.
Experience: 4-6 years
CTC: 16.5 - 17 LPA
Employment Type: Full Time
Key Responsibilities:
- Take care of entire prompt life cycle like prompt design, prompt template creation, prompt tuning/optimization for various Gen-AI base models
- Design and develop prompts suiting project needs
- Lead and manage team of prompt engineers
- Stakeholder management across business and domains as required for the projects
- Evaluating base models and benchmarking performance
- Implement prompt gaurdrails to prevent attacks like prompt injection, jail braking and prompt leaking
- Develop, deploy and maintain auto prompt solutions
- Design and implement minimum design standards for every use case involving prompt engineering
Skills and Qualifications
- Strong proficiency with Python, DJANGO framework and REGEX
- Good understanding of Machine learning framework Pytorch and Tensorflow
- Knowledge of Generative AI and RAG Pipeline
- Good in microservice design pattern and developing scalable application.
- Ability to build and consume REST API
- Fine tune and perform code optimization for better performance.
- Strong understanding on OOP and design thinking
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side templating languages
- Understanding accessibility and security compliance, user authentication and authorization between multiple systems, servers, and environments
- Integration of APIs, multiple data sources and databases into one system
- Good knowledge in API Gateways and proxies, such as WSO2, KONG, nginx, Apache HTTP Server.
- Understanding fundamental design principles behind a scalable and distributed application
- Good working knowledge on Microservices architecture, behaviour, dependencies, scalability etc.
- Experience in deploying on Cloud platform like Azure or AWS
- Familiar and working experience with DevOps tools like Azure DEVOPS, Ansible, Jenkins, Terraform
Job description
We are looking for a data-driven and strategic Performance Marketing Specialist to manage and optimize our digital advertising campaigns across various channels. The ideal candidate will be responsible for developing, executing, and analyzing ROI-focused campaigns to drive user acquisition, conversions, and revenue growth.
Key Responsibilities:
- Plan, manage, and optimize paid campaigns across Google Ads, Meta (Facebook & Instagram), LinkedIn, YouTube, and other performance marketing platforms.
- Monitor and analyze performance metrics daily (CPC, CTR, CPA, ROAS, conversion rates, etc.) to maximize campaign effectiveness.
- Conduct A/B testing on ad creatives, landing pages, and campaign strategies to improve performance.
- Collaborate with design and content teams to create compelling ad copy, creatives, and landing pages.
- Develop customer acquisition strategies aligned with business goals and target audiences.
- Use analytics tools (Google Analytics, Meta Pixel, etc.) to generate insights and make data-driven decisions.
- Manage performance marketing budgets and ensure efficient spend allocation across channels.
- Stay up to date with digital marketing trends, tools, algorithm updates, and best practices.
Requirements:
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 2+ years of experience in performance marketing, digital advertising, or growth marketing.
- Proven track record of running successful paid campaigns with measurable ROI.
- Proficiency in Google Ads, Meta Ads Manager, Google Analytics, and other performance tools.
- Strong understanding of online conversion funnels, attribution models, and customer journeys.
- Excellent analytical, communication, and project management skills.
- Familiarity with tools like SEMrush, Ahrefs, Hotjar, HubSpot, or similar is a plus.
- Experience with eCommerce, SaaS, or B2B marketing (optional, based on your business).
Knowledge, Skills and Abilities :
- Strong OO design and coding skills using multiple stacks, and knowledge of the pros and cons of each
- 1+ years’ experience with Golang
- 6+ years application development experience
- Strong data design skills, using both SQL and NoSQL data stores
- Experience with CI/CD pipelines such as Jenkins
- Experience working with event based distributed systems
- Experience working with services in a Dockerized environment
- Experience with Elasticsearch, Couchbase, Redis, and/or PostgreSQL a plus
- Requires 6+ years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD with 2 years’ experience; or equivalent experience.
Php and framework full stack developer
Knowledge of Nodejs and python an added advantage
Understands ci cd and webapp deployment
Aws development and deployment understanding
Javascript understanding
About the role:
We’re looking for a dedicated and efficient professional to join our Digital Marketing (Amazon & Website Marketing teams), and deliver timely results on the projects assigned.
● We work in a consultative manner with clients to deliver better value, rather than just acting as the execution arm. We deliver work that increases value across the entire client operations. This requires us to be proactive and creative in our interactions across all channels.
● The world of eCommerce marketing keeps on changing continually, and staying updated is the only key to stay ahead. To excel here, it is crucial to have curiosity and self-drive to solve new problems. And then, also teach others in the team about it, thereby widening the skill-base within the company.
● We may be a bunch of sharp and intelligent chaps, but it is only through extensive collaboration that we have grown, and remain one of the most capable organizations in eCommerce Marketing. We work hard to grow ourselves and also others around us.
Responsibilities:
Project Execution:
● Design digital campaigns and implement various marketing activities to achieve project goals, for multiple clients at a time
● Assist the Project Owner to provide deliverables to the clients in a timely and efficient manner
● Create and analyze business reports on strategy and campaign performance
● Keep up to date with the latest marketing strategies & technologies, and help in improving existing solution offerings
● Participate in the strategizing process for clients and collaborate with internal teams for efficient execution
Client Assistance:
● Understand the client and their business goals from a holistic perspective
● Prioritize client requirements during project execution and deliver on time with perfection
● Collaborate with the Project Owner and other team members to ensure that everyone is aligned
● Look for opportunities to improve processes, further efficiencies, and make communication more effective
What you'll need?
● Bachelor's degree in any field
● Excellent problem-solving and analytical skills
● Strong interpersonal skills and ability to work independently with little supervision on projects
● Aspiration to learn, grow and develop self as a leader
● Ability to prioritize in a high volume and fast-paced environment
● Highly organized and detail-oriented, with a strong ability to manage several competing tasks simultaneously
Who Should Consider Joining?
● If you like challenges and think from a first principle basis,
● If you are driven to take ownership and get on the driver's seat,
● If you have the aspiration to grow fast in the dynamic environment of a start-up,
● If you are a collaborative team member, who believes in collective success,
● If you are someone who makes objective, fact-based decisions
Who should not consider joining?
● If the role description does not excite you, then you should not join us
● We are a startup and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
● If you are not a self-starter who is willing to learn & experiment more, then you should not join us.
What We Offer:
● Limitless growth and learning opportunities
● A collaborative and positive culture — Your colleagues will be as smart, helpful, and driven as you.
● Guidance and mentorship from industry experts and renowned IIT Alumnus
● In house digital marketing training from specialists, hence a digital marketing experience is not mandatory for this profile
● An opportunity to make an impact — Your work will contribute directly to our strategy and clients' growth
- Manage Denial procedures
- Process guidelines management
Key Performance Areas:
- Applying patient and insurance payments and corresponding contractual adjustment/write[1]offs/Offset for all bill types to accounts.
- Electronic scanning of Explanation of Benefits
- Preparing and processing credits and patient and insurance refunds and posting.
- Resolving misdirected payments and returning incorrect payments to sender.
- Copies any zero payments (denial) to the appropriate Patient Account representative for follow-up and post.
- Appealing both denied or underpayments.
- Correct and most debit/credit adjustments of misapplied payments to ensure accurate and timely reporting of accounts.
- Claim scrubbing and Claim submission
- Posting of Electronic Remittance Advice (ERA)
- Knowledge of Durable Medical Equipment is recommended
Skills required:
- Analytical skills
- Typing speed- at least 40 wpm
- MS office skills- MS excel proficiency is preferred
- Eye for details- error-free work
- Fair skills of English language knowledge and understanding
- Domain knowledge on medical billing is preferred but not mandatory
Educational Qualification & Work Experience
- Graduation in any stream
- Additional certification in typing, a medical prescription will be preferred
Individual abilities:
- Willing to work in night shift
- Self- driven/ self-starter
- Problem-solving ability- proactive approach to finding solutions
- Good interpersonal ability
- Career-oriented
We are looking for a Backend Developer who has hands-on experience in coding, building technology blocks, help answer choice of certain platform/tech over others, help the team visualise the product with the available resources and assets.
What you’ll do:
- Design, develop, and test functionality for the latest app design.
- Support the entire application lifecycle (concept, design, test, release, and support).
- Collaborate with cross-functional teams to define, design, and develop new features.
- Take requirements and specs from design to development and be the first line of quality assurance.
- Understand user requirements—these apps have to meet real-world scenarios.
- Support the Supersub Mobile application in its entirety, including working on bug fixes and improving application performance, reliability and stability.
- Continuously discover, evaluate, and implement new technologies to maximise development efficiency.
What you bring:
- 3+ years of experience in building Java, Node JS applications.
- Experience in Building Robust REST APIs Using MEAN or MERN Stack.
- Good programming skills, with the ability to Perform UI testing, Debugging Taking the ownership of the complete lifecycle of a product.
- Solid experience with Unit Testing.
- In-depth understanding of the entire web development process (design, development, and deployment)
- Experience with deploying the code in AWS or AZURE is a plus.
- Ability to write clean code and document the same to develop functional APIs and Admin Panel.
Proven work experience in building a product is a plus. And the candidate must have an Engineering CS background.
What You’ll Do
- Actively practice and evangelize customer-centric design thinking.
- Deeply understand business goals, distill them into design problems, and come up with elegant solutions.
- Own and drive the end-to-end process for solving UI/UX design problems: ideate, conceptualize, design, test and refine.
- Use quantitative data and qualitative feedback to inform the design decisions iteratively.
- Collaborate with cross-functional teams of product managers, software engineers, customer success managers, and marketeers to design intuitive and engaging user .
- Create user scenarios, user journey workflows, wireframes, UI designs and interactive prototypes throughout software product development lifecycle.
- Deliver hi-fidelity design mockups and assets ready for software frontend development.
What We’re Looking For
- 5+ years of hands-on UI/UX design experience in Web and mobile responsive apps.
- A strong design portfolio showcasing your problem solving skill and high design caliber.
- Fluency in contemporary design aesthetics, paradigms, and tools.
- You are creative, detail-oriented, and methodical with a passion for user-centered design.
- You are self-motivated with a go-getter attitude who can work independently and thrive in a fast-paced, result-oriented work environment.
- You are a self-aware and humble team player who is a great partner to work with for cross-functional teams.
- You are an excellent storyteller and communicator.
Nice to Have
- A bachelor’s or master’s degree in design or a certification in UI/UX design or HCI from a renowned design institute.
- Design experience in the food or e-commerce industry.
- Familiarity with accessibility in design or designing for ADA compliance.









