
Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies

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Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.
About the Role
We are seeking a highly motivated, detail-oriented, and proactive individual to join our fast-paced leadership team as a CBO’s Office Associate. In this role, you will work closely with the Chief Business Officer, supporting day-to-day activities, assisting in strategy development, and ensuring smooth operations. You will also collaborate with cross-functional teams to contribute to business growth, operational efficiency, and strategic initiatives.
What will you do at Fynd?
- Support the CBO in managing daily priorities, schedules, and operational tasks effectively.
- Assist in the testing and evaluation of emerging business strategies and tools, ensuring alignment with market trends and best practices.
- Participate in research, development, and execution of strategic business scenarios to simulate real-world outcomes.
- Provide concise, actionable insights and feedback on business strategies, operational efficiencies, and potential areas for improvement.
- Collaborate closely with internal teams to identify challenges, implement solutions, and drive decision-making processes.
- Assist in preparing high-quality presentations, reports, and documentation for reviews and strategic discussions.
- Actively contribute to quality assurance for business processes, ensuring smooth workflows and adherence to deadlines.
- Maintain and update key documentation, including strategy roadmaps, progress trackers, and meeting notes.
Some Specific requirements
- Excellent written and verbal communication skills with the ability to articulate findings, updates, and recommendations effectively.
- Ability to work independently and collaboratively in a dynamic, high-performance environment.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- A problem-solving mindset with a creative and diverse approach to tackling challenges.
- Strong organizational skills with a commitment to high-quality work and the ability to prioritize tasks efficiently.
- A proactive attitude and the ability to manage tight deadlines and occasional extended hours when required.
Why Join Us?
- Work directly with the CBO and gain hands-on experience in strategic business operations and decision-making.
- Opportunity to influence key business strategies and contribute to innovation within a fast-paced, growing organization.
- Exposure to cutting-edge tools, processes, and business practices, fostering professional and personal growth.
- A dynamic work environment that values ideas, learning, and impact-driven performance.
Please Note:
- This is a full-time, on-site position (no WFH).
- A flexible work schedule is expected, including occasional extended hours based on business requirements.
What do we offer?
Growth
Growth knows no bounds, as we foster an environment that encourages creativity, embraces challenges, and cultivates a culture of continuous expansion. We are looking at new product lines, international markets and brilliant people to grow even further. We teach, groom and nurture our people to become leaders. You get to grow with a company that is growing exponentially.
Flex University
We help you upskill by organising in-house courses on important subjects
Learning Wallet: You can also do an external course to upskill and grow, we reimburse it for you.
Culture
Community and Team building activities
Host weekly, quarterly and annual events/parties.
Wellness
Mediclaim policy for you + parents + spouse + kids
Experienced therapist for better mental health, improve productivity & work-life balance
Title: Azure Cloud Developer/Engineer
Exp: 5+ yrs
Location: T-Hub, Hyderabad
Work from office (5 days/week)
Interview rounds: 2-3
Excellent comm skills
Immediate Joiner
Job Description
Position Overview:
We are seeking a highly skilled Azure Cloud Developer/Engineer with experience in designing, developing, and managing cloud infrastructure solutions. The ideal candidate should have a strong background in Azure infrastructure deployment using Terraform,Kubernetes (AKS) with advanced networking, and Helm Charts for application management.Experience with AWS is a plus. This role requires hands-on expertise in deploying scalable, secure,and highly available cloud solutions with strong networking capabilities.
Key Responsibilities:
- Deploy and manage Azure infrastructure using Terraform through CI/CD pipelines.
- Design, deploy, and manage Azure Kubernetes Service (AKS) with advanced networking features, including on-premise connectivity.
- Create and manage Helm Charts, ensuring best practices for configuration, templating, and application lifecycle management.
- Collaborate with development, operations, and security teams to ensure optimal cloud infrastructure architecture.
- Implement high-level networking solutions including Azure Private Link, VNET Peering, ExpressRoute, Application Gateway, and Web Application Firewall (WAF).
- Monitor and optimize cloud environments for performance, cost, scalability, and security using tools like Azure Cost Management, Prometheus, Grafana, and Azure Monitor.
- Develop CI/CD pipelines for automated deployments using Azure DevOps, GitHub Actions, or Jenkins, integrating Terraform for infrastructure automation.
- Implement security best practices, including Azure Security Center, Azure Policy, and Zero Trust Architecture.
- Troubleshoot and resolve issues in the cloud environment using Azure Service Health, Log Analytics, and Azure Sentinel.
- Ensure compliance with industry standards (e.g., CIS, NIST, ISO 27001) and organizational security policies.
- Work with Azure Key Vault for secrets and certificate management.
- Explore multi-cloud strategies, integrating AWS services where necessary.
Key Skills Required:
- Azure Cloud Infrastructure Deployment: Expertise in provisioning and managing Azure resources using Terraform within CI/CD pipelines.
- Kubernetes (AKS) with Advanced Networking: Experience in designing AKS clusters with private networking, hybrid connectivity (ExpressRoute, VPN), and security best practices.
- Infrastructure as Code (Terraform, Azure Bicep): Deep understanding of defining and maintaining cloud infrastructure through code.
- Helm Charts: Strong expertise in creating, deploying, and managing Helm-based Kubernetes application deployments.
- Networking & Security: In-depth knowledge of VNET Peering, Private Link, ExpressRoute,Application Gateway, WAF, and hybrid networking.
- CI/CD Pipelines: Experience with building and managing Azure DevOps, GitHub Actions, or Jenkins pipelines for infrastructure and application deployment.
- Monitoring & Logging: Experience with Prometheus, Grafana, Azure Monitor, Log Analytics,and Azure Sentinel.
- Scripting & Automation: Proficiency in Bash, PowerShell, or Python.
- Cost Optimization (FinOps): Strong knowledge of Azure Cost Management and cloud financial governance.
Qualifications:
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in cloud engineering, preferably with Azure-focused infrastructure deployment and Kubernetes networking.
- Strong understanding of containerization, orchestration, and microservices architecture.
Certifications (Preferred):
Required:
- Microsoft Certified: Azure Solutions Architect Expert
- Microsoft Certified: Azure DevOps Engineer Expert
Nice to Have (AWS Experience):
- AWS Certified Solutions Architect – Associate or Professional
- AWS Certified DevOps Engineer – Professional
Nice to Have Skills:
- Experience with multi-cloud environments (Azure & AWS).
- Familiarity with container security tools (Aqua Security, Prisma Cloud).
- Experience with GitOps methodologies using tools like ArgoCD or Flux.
- Understanding of serverless computing and event-driven architectures (Azure Functions, Event Grid, Logic Apps).
Benefits
Why Join Us?
- Competitive salary with performance-based incentives.
- Opportunities for professional certifications (e.g., AWS, Kubernetes, Terraform).
- Access to training programs, workshops, and learning resources.
- Comprehensive health insurance coverage for employees and their families.
- Wellness programs and mental health support.
- Hands-on experience with large-scale, innovative cloud solutions.
- Opportunities to work with modern tools and technologies.
- Inclusive, supportive, and team-oriented environment.
- Opportunities to collaborate with global clients and cross-functional teams.
- Regular performance reviews with rewards for outstanding contributions.
- Employee appreciation events and programs.
1. Excellent design coordination with Project Architects, Structural, MEP, Landscape, Environmental, Façade, etc. for planning and designing of high-rise residential, commercial, hospitality & Institutional projects.
2. Coordinating with legal, liaisoning, marketing, and sales departments to provide all necessary information like legal plans, sales plans, allotments, area statements, etc.
3. Coordinate with various agencies to get NOCs for sanctioning work.
4. Producing detailed drawings for the Execution team on time, monitoring & coordinate with the project team for smooth execution of work. Site checking & site coordination for projects.
5. Documentation, Fair Knowledge of NBC, Local Government Body Building rules, Fire Norms, Environment Norms, Rera and its documentation, Master plans, Land use & zoning.
6. Review construction documents to foresee prospective site issues and resolve them on the drawing board with all the consultants involved.
7. Coordination with the site team, vendors/contractors, and all stakeholders involved in the delivery of projects.
8. Managing and maintaining drawing deliverable records, and Safeguarding the project drawings & documents.
9. Produce detailed blueprints and make any necessary corrections & compile project specifications and Keep within budgets and timelines.
10. Following the latest materials, architectural trends, and advancements, an understanding of all aspects of the design.
· Self-driven individuals with 4 to 7 years of relevant information security experience.
· Should have adequate experience in dealing with disparate teams.
· Previous experience on medium and large platforms, with multiples technologies/vendor.
· Worked under high pressure situations (priority incidents/urgent delivery)
Essential Requirements:
· Hands on experience on NGFW such Cisco, Juniper, CheckPoint, F5/ASM
· Hands on experience on IDS/IPS management, Web Proxy, Application Firewalls; Load Balancers.
· Hands on vulnerability scanning experience.
· Hands on NAC management , Cisco ISE, RSA SecureID experience.
· Knowledge of Information security standards, policies, controls and structures prevalent in the industry.
· Strong technical understanding of network fundamentals(Routing, Switching) and common Internet protocols( HTTP, SNMP, TLS, DNS etc.)
· Experience in regular operational/health check of platforms and applications.
· Experience in writing Operational documents such as system operating guides.
Desirable Requirements:
· Previous working experiences with managing SIEM platform.
· Previous experience in security monitoring and incident response.
· Sound understanding of IT Service Management disciplines in line with IT industry standards and best practices, e.g. ITIL
· Routing, Switching knowledge
· Unix, Windows Operating system knowledge
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize applications for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end services
- Collaborate with other team members and stakeholders
Skills and Qualifications
- Strong understanding of JavaScript, its quirks, and workarounds
- Basic understanding of web markup, including HTML5 and CSS3
- Good understanding and the knowledge of advanced JavaScript libraries and frameworks such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of cross-browser compatibility issues and ways to work around such issues
- Familiarity with JavaScript module loaders, such as Require.js and AMD
- Familiarity with front-end build tools, such as Grunt and Gulp.js
- Proficient understanding of code versioning tools, such as Git
- Good understanding of browser rendering behavior and performance
- Fullstack technical expertise with 9+ years of experience in Angular 2+ Versions and NodeJS having led front-end development team.
- Work experience as Architect for 3 or more years. Able to set a tech road map for the entire product/project.
- Previous experience with systems integration projects
- Experienced in the usage and development of REST APIs
- Knowledge and experience in implementing commercial web applications
- Experienced with JavaScript (ECMAScript 6), HTML5, Semantic Markup and CSS 3
- Writing testable object-oriented software using best development practices
- Designing, building, and maintaining developer-friendly HTTP-based APIs
- Agile methodologies and practices (including Scrum, Kanban, Extreme Programming)
- Test-Driven Development or Behavior Driven Development
- Writing Clean Code & decoupled modules using the power of Design Patterns
- Pair Programming
- Experience in AWS
- Experienced in designing scalable solutions, writing efficient code, optimizing performance, and debugging issues.
- Good communication skills with the ability to present complex technical information in a clear and concise manner to technical teams.
- Ensure processes used for system testing are adequate and appropriate
- Develop manual test procedures
- Work closely with the development team to ensure that Leica Microsystems products meet (and exceed) end-user expectations
- Develop and maintain the system and user acceptance tests and scripts based on product requirements
- Procure, create and manage test data required
- Executing system and user acceptance tests and producing test logs and issue reports
- Management of test coverage to ensure all requirements are adequately tested
- Participate in troubleshooting and triaging of issues to generate root cause identification and resolution
Our Expectations:
- Bachelor of Engineering or Masters in software engineering / Informatics or equivalent.
- Experience in device/embedded software testing
- Experience of working in an Agile environment, testing user stories, and participating in SCRUM, sprint planning, and backlog review activities.
- Excellent communication skills, fluent in verbal and written English.
- Experience working with CI tools (ideally TeamCity).
Nice to have / Ideally:
- ISEB/ISTQB Foundation Certified tester.
- Experience in medical device quality standards such as IEC 62304, ISO 13485, and ISO 14971.
- 3-6 years of experience in testing medical device applications.
- Experience working with teams across the globe.
- Experience testing end-to-end applications that interact with hardware devices.
- Experience in the Cybersecurity domain












