
Customer Support Roles
1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi
2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.
3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.
Chat Process Roles
1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.
2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.
3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.
Key Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Patience and empathy when dealing with customer issues
- Strong product knowledge and understanding of company policies

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Role & Responsibilities
- Own end-to-end data architecture across Medallion layers (Bronze/Silver/Gold) on AWS
- Design atomic star schema data models (fact and dimension tables) across multiple business domains
- Define and implement aggregation and KPI layers aligned to business reporting requirements
- Establish data modelling standards, naming conventions, and design patterns across teams
- Ensure alignment with enterprise data strategy and roadmap
- Translate business processes into scalable and reusable data models
- Write and review SQL, Python, and Spark code for pipelines and transformations
- Build and validate data models in Snowflake or Databricks
- Deliver pipelines using AWS services (S3, Glue, Athena)
- Perform data reconciliation and validation across layers (source → curated → BI)
- Ensure data quality, consistency, and integrity across the pipeline
- Own end-to-end SDLC (requirements → design → build → test → release → operate)
- Lead and unblock data engineers and analysts on day-to-day delivery
- Identify blockers, dependencies, and risks early, and propose solutions
- Align delivery with programme roadmap and milestones
- Track execution using Jira and maintain documentation in Confluence
- Gather and validate requirements across multiple business domains
- Translate business requirements into technical designs and data models
- Communicate architecture decisions clearly to non-technical stakeholders
- Drive cross-team alignment to ensure consistent, reliable, and trusted outputs
Ideal Candidate
- Strong Data Architect Profile (AWS / Medallion Architecture / Analytics Transformation)
- Mandatory (Experience 1) – Must have 8+ years of experience in Data Engineering / Data Architecture with strong exposure to large-scale analytics transformation programmes
- Mandatory (Experience 2) – Strong hands-on experience designing and implementing Medallion Architecture (Bronze / Silver / Gold layers) on AWS-based data platforms
- Mandatory (Experience 3) – Strong hands-on experience with Snowflake or Databricks, including data modelling, performance optimization, transformation pipelines, and scalable data warehouse implementations
- Mandatory (Experience 4) – Must have strong expertise in advanced SQL including complex joins, CTEs, window functions, query optimization, and performance tuning
- Mandatory (Experience 5) – Must have Hands-on development experience with Python and Apache Spark/PySpark for large-scale data transformation and processing pipelines
- Mandatory (Experience 6) – Strong experience working with AWS data services including S3, Glue, Athena, and cloud-native analytics/data lake architectures
- Mandatory (Experience 7) – Strong experience in end-to-end ETL/ELT pipeline development including ingestion, transformation, reconciliation, validation, testing, deployment, and production support
- Mandatory (Experience 8) – Experience working across transaction-heavy enterprise domains such as Finance, Supply Chain, HR, Customer, or Operations datasets
- Mandatory (Note) – Only immediate joiners or candidates who can join within 15 days will be considered
- Preferred (Experience) – Experience working with ERP / enterprise systems such as SAP, Oracle, Salesforce, or similar enterprise platforms
- Preferred (Frameworks) – Familiarity with APQC, SCOR, or enterprise process modelling frameworks is an added advantage
- Strong Data Science / Machine Learning Profile
- Mandatory (Experience) – Must have 5+ years in Data Science and Data Engineering, with expertise in data preprocessing, cleaning, transformation, and feature engineering.
- Mandatory (Skills 1) – Strong practical proficiency in Python and its data science ecosystem, including Scikit-learn, Pandas, NumPy, and visualization libraries such as Matplotlib and Seaborn.
- Mandatory (Skills 2) - In-depth knowledge of machine learning algorithms, including classification, clustering, association rule mining, anomaly detection, and experience in implementing and evaluating models.
Preferred
- Preferred (Skills) – Prior experience in mentoring student teams for data science competitions or hackathons is preferred
Position: Growth Marketing Ninja
Location: Remote - based in India
Experience: 3-5 years
Timings : Must be able to work 3-4 hours in the eastern time zone to overlap with key stakeholders
About Us:
Plobal Apps is a no code platform that helps online brands build mobile apps in minutes. We are one of the largest app builders in the Shopify ecosystem, powering apps for some of the world’s largest brands like Steve Madden, Forever 21, Bailey’s Blossoms & thousands more. Our team currently operates out of Toronto, Pune & Bangalore.
We’ve raised over $10 million in funding and are backed by Bessemer Venture Partners, Elevation Capital & Better Capital.
What you will do:
- You will work closely with the CEO
- Strategize and execute paid and organic campaigns
- Set up and optimize outbound email campaigns, working closely with the Sales team
- Build and execute content marketing strategies to drive leads
- Plan and manage the design, content, and production of all marketing materials with designers
- Manage the SEO initiatives - strategizing, planning and execution (coordinating with an agency)
Who we are looking for:
- At least 3-5 years of digital marketing experience forB2B SaaS companies
- Excellent at written communication
- Excellent at creating compelling decks
- Well versed in analyzing data and funnels
- Tech Savvy and excited to explore and work with new technology
Benefits:
- Remote first work culture
- Health Insurance Coverage of INR 5,00,000
- 21 Paid Personal leaves + 10 Paid National Holidays per calendar year
- Maternity and Paternity Leave
- High learning curve
- Opportunity to work with some of the coolest brands in the world
Ready to help us build the next generation of mobile commerce?
- Knowledge of Pre-Paid Card Systems to implement In house system and / or manage Partner outsourced solutions --- Project Management
- Must have Experiences in Skills such as Oracle, Sql, MySQL, Java, C++, C #, DOTNET, XML, Ajax, Java Scripts, Web technologies. etc.
- Experience in Cards Products – Pre-paid system (Single / Multi Currency), Forex’s cards (Card Management System/Issuances + Transactions processing).
- End-to-end full-stack development experience
- Full hands-on experience with at least one of the following languages Java, PHP, Python, .NET and code repositories like GIT, SVN
- Expertise with HTML5, JQuery, CSS
- Proficiency with front-end JavaScript frameworks like Angular, React, etc.
- Experience of designing and developing APIs in a micro-service architecture
- Experience with webserver technologies like Node.js, J2EE, Apache etc.
- Good understanding and working experience with either relational or non-relational databases like Oracle, MySQL, PostgreSQL, Mongo DB, Cassandra
- Good understanding of the changing trends of user interface guidelines for mobile apps and be able to transform apps to newer form factors
- Hands-on with Native UI Components
- Familiar with Cloud components & deployment procedures.
- Familiar with code repository
Launched in the year 2015, Fliplearn is an award-winning Online Learning Transformation System that is aimed at helping schools redefine their teaching and learning processes. With an array of exclusive features, the Fliplearn LTS aims to increase the learning outcomes of students by 50% and reduce teacher workload by 50%.
Today we enjoy the patronage of more than 400 schools, 18,000
teachers and 4,00,000 students across 26 Indian states.
By bringing together technology and automation, the novel and unprecedented Learning Transformation System aims to revolutionize the way homework assignments, assessments,
learning resources and project work are presently assigned, attempted, graded, and shared with and by students.
Fliplearn’s LTS aims to present intricate data points and detailed analytics on a child’s day-to-day performance and enable teachers to plough this feedback almost instantly on an everyday level without adding to their workload while reducing their mundane tasks drastically.
Please visit www.fliplearn.com for more insights.
Why Fliplearn
Huge opportunity in the Ed-tech space in India. More than 260 million students in K-12 schools in India and huge organic interest from schools for our product.
Distinctive team: Our team is an inspiration powerhouse of successful entrepreneurs and
leaders with experience in the best ed-tech and e-commerce companies.
High Trust – High-Performance culture. Employees are not required to mark attendance
as this doesn’t imply people are really present and tuned in but ownership & passion
does which is what leads us to become a happy place to work.
Position:Software Engineer/ Sr Software Engineer- Android
1)Design and build advanced applications for Android, iOS platform, Web using native and cross platform tech (Flutter, Angular for Web) - (given an HTML, JPEG)
2)Design modules wrt API request/response, NoSql implementations
3)Ensuring On-Time Release with High Quality App
4)Coordinating with different teams (both in-house and external) to get assigned tasks/changes done in time for Release
5)Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Location: Gurgaon
Skills Required:
1)Good Programming and Problem-Solving Skills
2)Worked in Frameworks: (flutter, react native), native java/kotlin
3)Should have good fundamentals of MVC, REST, Service based architecture, Databases MySql
4)Should have a good understanding of design patterns
5)Should be willing to work on any Tech Stack and Programming Language (FLUTTER/JAVA/SWIFT FOR IOS/ Python etc.)
understand and interpret data within the context of the product/business -
solve problems and distill data into actionable recommendations.
Strong communication skills with the ability to confidently work with cross-
functional teams across the globe and to present information to all levels of the
organization.
Intellectual and analytical curiosity - initiative to dig into the why what & how.
Strong number crunching and quantitative skills.
Advanced knowledge of MS Excel and PowerPoint.
Good hands-on SQL
Experience within Google Analytics, Optimize, Tag Manager, and other Google Suite tools
Understanding of Business analytics tools & statistical programming languages - R, SAS, SPSS, Tableau is a plus
Inherent interest in e-commerce & marketplace technology platforms and
broadly in the consumer Internet & mobile space.
Previous experience of 1+ years working in a product company in
a product analytics role
Strong understanding of building and interpreting product funnels.

Description
What You'll Be Doing:
- Participate in internal reviews and understand requirements clearly.
- Suggest ideas for design and implementation – design reviews.
- Implement VR/AR functionality as per finalized design
- Translate design specification into functional VR application
- Design, build, and maintain efficient, reusable, and reliable code, where feasible
- Have ownership of quality of output – deliverable, in terms of performance, and responsiveness of application
- Troubleshoot and solve problems as and when they arise.
- Maintain code in repositories as per organization policy
Requirements
Must Have
- Excellent knowledge of Unity, including experience with scripting, textures, animation, GUI styles, and user session management
- C#
- Familiarity with level design and planning
- Should be well versed in designing the Unity UI scripting
- Inverse Kinematics & Forward Kinematics & Unity Animation experience is must
- Must have experience in Published 3D Games.
- Experience in Online Real Time Multiplayer would be an added advantage
- Preferably 3D Maths & Physics skillset
- Experience on multiple tools Vuforia, Unreal, Sumerian etc., would be a plus point.
Job Type: Full-time
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
- Provide outstanding services and ensure customer satisfaction.









