Customer Success & Quality Assurance Executive
Location: Hyderabad (Onsite)
Experience: 1–3 years in QA, tech support, or similar role
Department: Product & Customer Success
The Opportunity
At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.
This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.
What You’ll Do
Quality Assurance (QA)
● Review and analyze product specifications and user requirements to ensure complete understanding.
● Design, execute, and maintain test cases for web and mobile applications.
● Log, track, and manage bugs; work closely with developers to ensure timely fixes.
● Conduct regression, functional, and usability testing to ensure every release is rock-solid.
● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.
Customer Support
● Provide timely, professional assistance via email, chat, or phone to global customers.
● Manage and support multiple customers simultaneously, prioritizing effectively.
● Use AI-driven knowledge bases and tools to quickly resolve common queries.
● Document and escalate complex issues to the right teams for resolution.
● Help onboard new customers by guiding them through key features and best practices.
● Collect feedback, identify recurring pain points, and share insights with the product team.
What You Bring
● Any bachelor’s degree — we value skills and attitude over specific majors.
● 0–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).
● Excellent English communication skills (verbal & written).
● Ability to handle multiple customers and tickets simultaneously while staying organized.
● Understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).
● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.
● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.
● A proactive, problem-solving mindset and the ability to manage multiple priorities.
Why WINIT
● Be part of a global leader in AI-powered Sales & Distribution solutions.
● Work in a role that blends technical expertise with customer interaction — no two days are the same.
● Learn and apply the latest AI tools to improve your efficiency and impact.
● Collaborate with talented teams in a culture that values innovation and continuous improvement.
● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.
If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.
Shubham Vishwakarma
Full Stack Developer - Averlon
About WINIT
About
Company social profiles
Similar jobs
AngularJS (1.x)
HTML/CSS
NodeJS (Node.js)
React.jsTechnology / Frame work: Angular, Ionic
Roles:
- Design frontend architecture.
- Provide solution for business needs.
- 9+ years of experience in modern Javascript frameworks (Angular JS, Knockout, React) and other front end technologies (HTML5, CSS 3, Bootstrap)
- Caching techniques such as Service workers to improve the front end performance.
- Experience in unit testing automation frameworks such as Karma, Jasmine, Protractor.
- Experience in optimization of UI for mobile & tablet devices for infinite & smooth scrolling.
- Experience in Service side rendering technologies such as Angular 10. 0, typescript, React JS.
- Experience in setting up DevOps & Continuous Delivery pipeline for front end technologies using a standard platform such as Jenkins, Puppet , Team City or IBM Urban Build.
- Code quality measurement using automated tools as well as manual code reviews for Javascript technologies
Desired/Preferred Qualifications :
- Bachelor's degree or equivalent experience
- Strong problem solving and conceptual thinking abilities
- Desire to work in a collaborative, fast-paced, start-up like environment.
- Experience leveraging node.js frameworks such as Express.
- Experience with distributed source control management, i.e. Git
C++As a Senior Game Programmer, you will:
o Write high-quality source code.
o Architect and own game features.
o Mentor junior team members and set good examples.
Must have skills:
o Comprehensive knowledge of game engine architecture and hands on expertise in engines like Unreal or Unity.
o 5+ years of C++ programming for games.
o Ability to deconstruct large problems into monitorable architectures, skillfully implementing and owning them over time. Specialisms if any, like multiplayer gameplay, systems programming, backend networking, performance optimization and graphics are welcome.
o Good understanding of 3D math and graphics.
o Experience with large scale pipelines for asset processing.
o Experience of having shipped a minimum of 2 game titles (preferably for consoles).
o Hands on knowledge of source control and asset management tools.
o Excellent written and verbal communication skills.
Useful if you can:
o Think critically and apply analytical skills in resolving complex issues.
o Function effectively within a large team.
o Quickly master tools and development processes.
Take direction and criticism
Key Responsibilities:
1. Build and maintain strong relationships with existing and potential clients, acting as their primary point of contact.
2. Identify sales opportunities and develop strategies to meet and exceed sales targets.
3. Conduct in-person client visits to personally demonstrate software solutions as an integral part of the sales internship.
4. Prepare and deliver engaging sales presentations and proposals to prospective clients.
5. Stay up-to-date with product knowledge and industry developments to effectively promote our offerings.
- Gather and evaluate user requirements in collaboration with product managers and engineers
- Illustrate design ideas using storyboards, process flows and sitemaps
- Design graphic user interface elements, like menus, tabs and widgets
- Build page navigation buttons and search fields
- Develop UI mockups and prototypes that clearly illustrate how sites function and look like
- Create original graphic designs (e.g. images, sketches and tables)
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to style standards on fonts, colors and images
NodeJS (Node.js)
MongoDB
Express- You will be having 3+ years of experience of writing optimized Code in Javascript/Typescript and working with Advanced NodeJs frameworks targeting Latest NodeJs version.
- Design, build, and maintain efficient, reusable, and reliable codes by setting expectations and features priorities throughout the development life cycle.
- Understanding of basic RDBMS using relational databases like PostgresSQL, MySQL, or MSSQL
- API development (Rest/GraphQL)
- You will participate in regular design sessions, code reviews and agile ceremonies.
- You will work closely with the Product Owner and scrum team to help deliver high quality features inside of agreed timescales
- You will Provide technical mentorship and upskilling to scrum team members and across functional boundaries where appropriate
- You will Identify areas for modification or refactoring inside our code-base and champion their improvement.
- You will lead by example, contributing to a culture of high quality, personal ownership and customer focused execution
- Develop efficient strategies to protect the system, the networking infrastructure, data, and information systems against potential threats/cyber risks
- Routinely performing threat analysis, system checks, and security tests
- Defining and updating information security criteria and validation procedures
- Effectively discuss to understand safety and security and fix the problems along with different stakeholders
- To be a security representative or point of contact for all technical deliveries, initiatives, and project implementations.
- To develop technical processes and procedures and promote compliance in line with regulations, corporate policies, or standards as per ISO27001
- Assess technical security risks in terms of impact on systems and service confidentiality, integrity, and availability, and report and escalate results of risk assessments.
- Report any real or potential security breaches/vulnerabilities to various stakeholders and provide technical support during incident response
- Monitor security tools to detect security events & incidents Report and escalate any security breaches to the Information Technology Security Officer
- Operate vulnerability scanning and compliance tools to identify system weaknesses
- Represent IT Security matters at technical and business forums.
Desired candidate profile :
- Relevant experience in the information security field
- Relevant experience working with ISO Policies, and GDPR guidelines.
- Strong knowledge of network architecture and security concepts related to routing
- Exceptional attention to detail
- Excellent analytical and problem-solving skills
- Great team player and able to work efficiently with minimal supervision
- Excellent communication skills, both written and verbal, work with the different stakeholders on strengthening the security risks.
- Able to handle and cope with stressful situations and understands the pressures of a start-up environment
We are looking for a passionate sales executive to join our sales team. The sales executive's
responsibilities include generating leads, making sales calls, continuously updating our CRM
database, and meeting sales targets.
To be successful as a sales executive you should be an inspired self-starter and able to drive
sales growth. Ultimately, a top-notch sales executive should be able to build rapport with
customers and close sales.
Responsibilities:
Setting sales goals and developing sales strategies.
Researching prospects and generating leads.
Contacting potential and existing customers on the phone, by email, and in person.
Handling customer questions, inquiries, and complaints.
Preparing and sending quotes and proposals.
Managing the sales process through specific software programs.
Building and maintaining a CRM database.
Meeting daily, weekly, and monthly sales targets.
Participating in sales team meetings.
Requirements:
1+ years of sales experience.
Excellent customer service and sales skills.
Strong verbal and written communicator.
Excellent phone and presentation skills.
Proficiency in Microsoft Office, CRM, and sales software programs.
Good negotiation and problem-solving skills.
AngularJS (1.x)
JavascriptStrong understanding CSS frameworks
Has strong understanding of HTTP protocol and can integrate UI with RESTful APIs
Responsibilities:
- The candidate will be engaged in program management support functions such as logistics, coordination of arrangements for conferences, workshops and continuing education programs, maintenance of archives for programs conducted and database management.
- Plan and develop a database of outsourcing service providers for multi-media design,brochure preparation, conference materials and printing.
- Maintain database of addresses for various purposes of mailing.
- Maintain a library of documents, records and books for ready reference with proper indexing and file management.
- Coordinate visit of important domestic and overseas visitors, plan their itinerary, coordinate with travel agencies, transport service providers and hotels.
- Maintain a database of various hospitality service providers and develop institutional relationship with such service providers for conduct of executive development programs.
- Develop drafts for event related correspondence.
- Coordinate inter-office meetings, prepare minutes of inter-office meetings and Under take follow-up actions as per the instructions of the Directors and Senior Managers.
Candidates Profile:
- A computer literate with proficiency in MS Office and Internet usage.
- The prospective candidate should have good communication skills.
- A Pleasing Personality with right attitude and a burning desire to excel.
- Willingness to travel.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon