
Role Overview
Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Key Responsibilities
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment

About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Profile : Java Developer
Experience : 3+ Years
Location : Pune (Viman Nagar)
Mode : 5 Days WFO
(Only immediate joiners & candidates serving notice period)
Roles :
- Java Application Developer
- Microservices Architect
- API Developer
- Code Reviewer
- Technical Problem Solver
- Database Integration Specialist
- Team Collaborator
Responsibilities :
- Design, develop, and maintain Java-based applications using Spring Boot
- Build and deploy microservices architecture following best practices
- Develop RESTful APIs and web services for integration
- Write clean, efficient, and well-documented code
- Implement design patterns for scalable solutions
- Work with databases (MySQL, PostgreSQL) for data management
- Perform comprehensive code reviews and testing
- Collaborate with cross-functional teams (Frontend, QA, DevOps)
- Participate in Agile/Scrum development processes
- Translate business requirements into technical solutions
- Troubleshoot and debug complex application issues
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About the role
We are looking for a person who has an understanding of various destinations and tour sales packages. We are seeking a dynamic and results-oriented Holiday Domestic and International Sales professional to drive revenue growth and customer satisfaction during peak holiday seasons. This role will involve managing and executing sales strategies for both domestic and international markets, focusing on maximizing sales opportunities and exceeding targets.
Roles & Responsibilities
1. Actively engage with customers to understand their needs and preferences, providing exceptional customer service.
2.Utilize effective sales techniques, including product demonstrations, presentations, and negotiations, to close deals
3.Develop and implement comprehensive sales strategies for the holiday season, aligned with overall business objectives.
4. Identify target markets, analyze market trends, and develop tailored sales approaches to maximize revenue potential.
5. Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.
Requirements:
# Bachelor’s degree in travel related domain
# Candidate should have knowledge of travel industry
# Excellent business development and client acquisition skills
# Exceptional negotiation and closing skills
# Proficiency in maintaining databases and preparing reports
# Strong interpersonal and communication skills, with the ability to build relations with clients
Interview process
1st round with HR team
2nd & final round with operations Manager.
Note*:
1. The duration of this internship is 1 year
2. Competitive stipend will be offered of 12000
3. After completion of internship, PPO will be offered based on the performance
Job Location: Plot No 80, Institutional Area, Sector 32, Gurugram Haryana, 122001
We are looking for a Frontend developer who is proficient with React.js with Html and CSS. The primary focus will be on developing user interface components and implementing them, following well-known React.js workflows such as Redux. The developer would ensure that these components and the overall application are robust and easy to maintain.
Job Description
● Independently think of solutions to complex requirements; possess exceptional logical skills.
● Work on products that are used across platforms (e.g. Android and iOS Mobile Devices,
Tablets, Desktop/Mac)
● Analyse current products in development, including performance, scalability, diagnosis and troubleshooting
● Work with the existing framework and evolve it by building reusable code & libraries
● Search and introduce new software related technologies, processes and tools.
● Collaborate with other team members
● Working on the robustness of the application
Key Skills Required:
● Strong hands-on experience in JavaScript, HTML5, CSS3, CSS3 Animations.
● Good understanding of advanced JS libraries and frameworks such as React.js and Angular.
● Understanding of client-side unidirectional data flow principles and Redux knowledge.
● A good understanding of - React Native - is a big plus.
● UI Performance: should have hands-on experience of optimizing page load, rendering,caching.
● NodeJS, Webpack knowledge is a plus.
● Proficient understanding of cross browser compatibility issues and ways to work around such issues.
● Fluent in responsive design and mobile / tablet UI / UX.
● Web mobile (touch devices: mobiles and tablets) experience is expected.
● Familiarity with JavaScript standards(ES5,ES6) and OOPS concepts.
2. Developing content for blogs, articles, product descriptions, social media, and the company website
3. Assisting the marketing team in developing content for advertising campaigns
4. Proofreading content for errors and inconsistencies
5. Editing and polishing existing content to improve readability
6. Conducting keyword research and using SEO best practices to increase traffic to the company website
7. Creating compelling headlines and body copy that will capture the attention of the target audience
8. Identifying customers' needs and recommending new content to address gaps in the company's current content

Job Description.
DB developer
This position is for Oracle Golden Gate developer and DBA position. The Candidate will implement and support Oracle Golden Gate replication components across many databases. Working closely with many application teams and implementing near real time replications with golden gate. Candidate should provide operational support as well.
Roles and responsibilities :
Configure and build Golden Gate Extracts/replicate for multiple databases.
Configure error handling for restart, logging, production support and status reporting in Golden Gate.
Identify and produce documentation of best practices.
Trouble shooting and performance tuning Golden Gate replications.
Implementing necessary monitoring scripts for Golden Gate in UNIX/PERL scripting
Provide Golden Gate solutions :
- Working with Oracle on SRs for critical issues.
- Strong oral and written communication skills along with problem solving skills.
Individual with min experience of over 5+ years on SQL Server
- Good Experience in SQL Server Installation and Configuration
- Backup and Recovery
- Security management
- Troubleshooting & Monitoring
- SSIS/SSRS/SSAS
Summary: - As a Product Manager, you will act as a conduit between Surgeons and our R&D team. You’ll work with Surgeons to understand their needs & desires and have the technical skills to work with engineers to deliver those requirements. The result of your work is a commercial product that enterprise users (Hospitals and Surgeons) love and value. You’ll explore & develop product ideas through scheduled conversations with customers, assess competitor's offerings & investigate open-source technologies. You will collaborate with UX, engineering, and leadership teams to assess and prioritize the best for product development. Your key role will be translating user requirements into executable work items that the development team can implement in the product. You will have the necessary detailed technical knowledge to explain feature requirements to developers and work with them to deliver these improvements for users. This role is suitable for someone who enjoys working with users, and technology, and delivering software products that end customers would love to use in their respective fields of work.
Core Competencies: -
▪ Excellent Communication – Oral and Written
▪ Collaborative Mindset ▪ Adaptability to dynamic business scenarios
▪ Analytical Thinking
▪ Trusted Partnership
▪ Execution Excellence
▪ Problem-Solving
▪ Networking and Relationship Building
Job Responsibilities: -
# Product Exploring:-
▪ Understanding the overall market and competitors
▪ Work closely with stakeholders (customers, business development, and the open-source community) to understand needs and priorities
▪ Translate market and stakeholder needs into product requirements and definitions
▪ Collaborate with UX and Eng. on feature ideas and prototypes to bring potential solutions to life.
#Product Development:-
▪ Collaborate with stakeholders to guide feature development and prioritization
▪ Translate user requirements into executable feature work items with engineering.
▪ Be the "voice of the customer" during the specification and development stages.
▪ Influencing and collaborating in open source while balancing commercial product development.
#Product Success:-
▪ Able to communicate the business value of product capabilities to sales.
▪ Act as a product champion externally and internally in support of sales channels.
▪ Develop, track, and report key metrics to drive future product development.
Skills and Experience Requirements:-
▪ Any Engineering Degree/MBA.
▪ Aptitude for technology and familiarity with basic SDLC.
▪ Excellent communication skills, both verbal and written.
▪ 4 - 8 years of software product management experience.
▪ Enthusiastic about new technology and its transformational abilities.
▪ Prior experience in the field of Ortho / Navigation is preferable.
▪ Exposure of New Product Launch.
- Proven experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology.
- Ability to document and troubleshoot errors
- Working knowledge of test management software (e.g. Selenium, appium, Katalon, zika etc.) and SQL
- Understanding Test Requirements and analyzing the Application under Test(AUT)
- Generating Test Cases (Test Scripts) using Selenium Element locators and WebDriver API Commands.
- Enhancing Test cases using Java Programming.
- Debugging Test Cases and Fixing Errors.
- Executing/Running Test Cases
- Defect Reporting & Tracking
- Test Reporting
- Basic Understanding of Functional and Regression Test Automation
- Automation Framework Design & Implementation
- Testing of web and mobile apps (Android and iOS)
- knowledge of Java Programming
- Excellent communication skills
- Analytical mind and problem-solving aptitude.
Our client offers a wide range of business advisory services such as strategic advisory, financial advisory, transaction support, process consulting, people & organisation consulting etc. to its clients.
They serve across sectors like financial services, education, healthcare, real estate etc. and their clients include diversified conglomerates, leading commercial banks, insurance companies, family businesses, investment houses etc.
Originated in Kuwait and with over 18 years of experience, our client has their offices in Dubai, India and Australia. They have an in-depth understanding of the business environment of the GCC and wider MENA region. Established in 2003 and with a strong multi-disciplinary team, they have served 100+ clients across 800+ assignments.
As a Senior Consultant- Financial Modelling, you will be responsible for understanding client businesses and conducting strategic, business and operational analysis across various sectors.
What you will do:
- Reviewing complex financial models, business valuations to ensure deliverable is as per client requirements
- Being the execution lead for specific mandates and demonstrating strong project management skills
- Managing client relationships with the objective of securing repeat business
- Supporting development of new service offerings and being responsible for preparing pre-sales pitches, approach paper and proposals
- Handling team building, aspiration management and development initiatives
Desired Candidate Profile
What you need to have:- MBA from a premier institute/ CFA (USA)/ CA (ICAI)
- 6 – 8 years of post-qualification experience
- Experience in an investment bank, consulting firm, rating agency or corporate finance/strategy division of corporate or financial institution
- Clear financial and quantitative concepts
- Strong logical and analytical abilities
- Good communication, presentation and inter-personal skills
- Very strong Microsoft Excel financial modelling skills
- Openness to travel overseas for extended periods (3-4 weeks) for client meetings and on-site execution
• Proficient with modern web development tools (git, GitHub, VSCode) & web technologies (VueJS, ElectronJS and GraphQL) with solid knowledge of algorithms and data structures to write great business logic (this is super important)
• Use NoSQL Databases (we will soon be transitioning to graph databases) to build flexible native apps
• Use GraphQL to build efficient resolvers for frontend • Use serverless architectures(we are using AWS Amplify and Python for backend) using Lambda functions in AWS
• Use WebRTC/WebAudio APIs to build streaming apps • Comfortable working with different kinds of APIs like Calendar API, Gmail API, Whatsapp Business API
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.











