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MyOperator - VoiceTree Technologies logo
Customer Support Executive
MyOperator - VoiceTree Technologies's logo

Customer Support Executive

Vijay Muthu's profile picture
Posted by Vijay Muthu
1 - 3 yrs
₹3L - ₹4.5L / yr
Noida
Skills
Customer Support
API
Customer Service
Customer Relationship Management (CRM)
Troubleshooting
Communication Skills

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.


Key Responsibilities

  • Respond to customer queries via chat and phone calls in a timely manner
  • Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
  • Guide users through onboarding steps
  • Document common issues and grab insights to contribute to internal knowledge bases
  • Escalate complex issues to the product or tech team 
  • Collect and relay customer feedback
  • Maintain high customer satisfaction


Requirements

  • At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
  • Strong communication skills in English and Hindi.
  • Ability to explain technical concepts clearly to non-technical users
  • Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
  • Experience using tools like Freshdesk, Google Suit and Excel. 
  • Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
  • Exposure to working in a startup or fast-paced SaaS environment


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About MyOperator - VoiceTree Technologies

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.


Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.


Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.



Read more

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Ranjith Selvaraj
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Vijay Muthu

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