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MyOperator - VoiceTree Technologies logo
Customer Support Executive
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Customer Support Executive

Vijay Muthu's profile picture
Posted by Vijay Muthu
1 - 3 yrs
₹3L - ₹4.5L / yr
Noida
Skills
Customer Support
API
Customer Service
Customer Relationship Management (CRM)
Troubleshooting
Communication Skills

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.


Key Responsibilities

  • Respond to customer queries via chat and phone calls in a timely manner
  • Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
  • Guide users through onboarding steps
  • Document common issues and grab insights to contribute to internal knowledge bases
  • Escalate complex issues to the product or tech team 
  • Collect and relay customer feedback
  • Maintain high customer satisfaction


Requirements

  • At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
  • Strong communication skills in English and Hindi.
  • Ability to explain technical concepts clearly to non-technical users
  • Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
  • Experience using tools like Freshdesk, Google Suit and Excel. 
  • Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
  • Exposure to working in a startup or fast-paced SaaS environment


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About MyOperator - VoiceTree Technologies

Founded :
2010
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.

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Ranjith Selvaraj
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Vijay Muthu

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