Cutshort logo
MyOperator - VoiceTree Technologies logo
Customer Support Executive
MyOperator - VoiceTree Technologies's logo

Customer Support Executive

Vijay Muthu's profile picture
Posted by Vijay Muthu
1 - 3 yrs
₹3L - ₹4.5L / yr
Noida
Skills
Customer Support
API
Customer Service
Customer Relationship Management (CRM)
Troubleshooting
Communication Skills

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.


Key Responsibilities

  • Respond to customer queries via chat and phone calls in a timely manner
  • Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
  • Guide users through onboarding steps
  • Document common issues and grab insights to contribute to internal knowledge bases
  • Escalate complex issues to the product or tech team 
  • Collect and relay customer feedback
  • Maintain high customer satisfaction


Requirements

  • At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
  • Strong communication skills in English and Hindi.
  • Ability to explain technical concepts clearly to non-technical users
  • Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
  • Experience using tools like Freshdesk, Google Suit and Excel. 
  • Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
  • Exposure to working in a startup or fast-paced SaaS environment


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About MyOperator - VoiceTree Technologies

Founded :
2010
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.

Read more

Company video

MyOperator - VoiceTree Technologies's video section
MyOperator - VoiceTree Technologies's video section

Connect with the team

Profile picture
Ranjith Selvaraj
Profile picture
Vijay Muthu

Company social profiles

bloglinkedin

Similar jobs

Starmark Software
Bengaluru (Bangalore)
1 - 4 yrs
₹3L - ₹10L / yr
Communication Skills

Customer Support - Patient Calling (US Healthcare) Responsibilities: • Patient calling representatives address patients' concerns about their accounts • Help with billing issues and negotiate to collect unpaid debt • Their duties include creating payment plans and taking patients' payments • When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment • Good phone communication skills help working with patients and clearly explaining policies and details. Desired Candidate Profile: • Experience in AR calling is an added advantage • Excellent verbal and written communication skills • Good knowledge in MS Excel and word • Flexible with Night shift timings • Adaptability and willingness to go the extra mile when needed.

Read more
ProPMO Services Private Limited
Sowbhagyalakshmi Rao
Posted by Sowbhagyalakshmi Rao
Bengaluru (Bangalore)
5 - 8 yrs
₹4L - ₹8L / yr
Business Analysis
General Insurance
Business Analyst

🚀 Hiring: Business Analyst – General / Motor Insurance Domain

📍 Location: Bangalore, Walton Road

💼 Experience: 4-5 years in the General Insurance Industry (Motor Insurance vertical)


We are looking for a Business Analyst with expertise in Motor Insurance to join our team. If you have a strong understanding of the insurance sector and analytical skills, we’d love to connect!

Read more
Secure Meters Limited
at Secure Meters Limited
3 recruiters
kirti bhatia
Posted by kirti bhatia
Udaipur
0 - 8 yrs
₹1L - ₹10L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+6 more

§ Experience of developing web based enterprise wide applications in .NET4.5 (C#, ASP.NET), WCF, WPF, AJAX etc

§ Understanding of enterprise application development and deployment.

§ Good understanding OOPS and Design Patterns and experience of tools like Enterprise Architect.

§ Good knowledge of RDBMS design, programming and DBA concepts and experience of working in SQL Server and Oracle databases.

§ Good Design, Coding and Testing skills.

§ Knowledge and exposure to Service Oriented Architecture, Enterprise Service Bus and application Integration (using middleware).

§ Experience of working in electricity utility domain – preferably in EA/AMR/AMI/EMS/IT System Integration/ERP (for Utilities) projects

§ Mobility based software development, GPRS, GSM Knowledge of BI tools implementation.

§ Experience in mobility based applications will be an added advantage.

Read more
Beetonz Infotech
at Beetonz Infotech
1 recruiter
Manohar Varu
Posted by Manohar Varu
Surat, Ahmedabad
0 - 2 yrs
₹1.2L - ₹2.4L / yr
skill iconAndroid Development
skill iconKotlin
Android
skill iconJava
skill iconAndroid Testing
+2 more

We’re looking for Android Mobile Application Developer who has solid knowledge of Android application’s life cycle, specially in modern mobile application. We need someone to build the native applications for Android using Java & Kotlin on Android Studio. You’ll need to create applications from scratch or configure the existing applications.

RESPONSIBILITIES:

Design and implement applications from initial concept, app architecture, and user interface to finished deliverable.
Implement new features, enhancements, and content of existing applications.
Good knowledge of Android SDK, different versions of Android, and how to deal with different screen.
Create and update re-usable code libraries to streamline app development cycle.
Contribute to all phases of the product development: design, develop, test, maintain and improvise.
BASIC SKILLS:

Good communication and interpersonal skills.
Strong knowledge of current Android development languages (Java & Kotlin).
Ability to manage multiple projects at a time.
Flexibility and eagerness to identify, learn, and use new and changing technologies.
Self confident and enthusiastic.

Read more
Introvc
Muthukumar Krishnan
Posted by Muthukumar Krishnan
Madurai
3 - 12 yrs
₹4.8L - ₹18L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web applications for the company. Using Angular / React / JavaScript this candidate will be able to translate user and business needs into functional frontend design.

 

Responsibilities

  • We use React for web application.
  • Designing, developing, and testing UI for mobile and web applications
  • Build reusable code and libraries for future use
  • Accurately translate user and business needs into functional frontend code

 

Qualifications

  • 3+ years' experience in frontend development
  • Experience building mobile/web applications using Angular or React or JavaScript.
Read more
Our client company is into E-commerce. (DS1)
Our client company is into E-commerce. (DS1)
Agency job
via Multi Recruit by Sukanya J
Bengaluru (Bangalore)
3 - 5 yrs
₹15L - ₹20L / yr
skill iconRuby on Rails (ROR)
skill iconRuby
  • Identify bad code practices in Ruby and write new analyzers to detect them.
  • Improve the coverage of automatically fixable issues.
  • Ensure fewer false-positives are reported by the analyzer.
  • Work on the internal tools that support analysis runtimes.
  • Contribute to open-source static analysis tools.

We’re looking for someone who has:

  • Strong foundational knowledge in Computer Science.
  • At least 3 years of professional software development experience in Ruby.
  • Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).
  • Familiarity with Ruby best practices followed in the industry.
  • Native experience with Linux/Unix environment.
  • A focus on delivering high-quality code through strong testing practices.
Read more
company logo
Agency job
via CIEL HR Services by Dilika Ponnappa M
Bengaluru (Bangalore), Pune, Navi Mumbai, Mumbai
3 - 7 yrs
₹3L - ₹6L / yr
it recruitment
it recruiter
technical recruiter
technical recruitment
tech recruiter
+6 more
 
Urgent requirement for an IT recruiter for a corporate company.

Looking for only recruiters from a corporate background. (consultancy not considered).

Must have solid experience in IT Hiring, Niche hiring

Apply only if interested for c2h/ contract to hire.

Experience: 3 + years

Location: Mumbai, Bangalore, Pune

Notice Period: Immediate to 15 days

Working: currently WFH

Skills: It Recruiter, Niche hiring, volume hiring,

Please mention the IT skills worked on.

 

Read more
IQVIA
at IQVIA
6 recruiters
Monika Sikri
Posted by Monika Sikri
Bengaluru (Bangalore)
1 - 5 yrs
₹3L - ₹9L / yr
skill iconJavascript
skill iconNodeJS (Node.js)
skill iconReact.js
RESTful APIs
· Developer with 1.5+ hands on experience on PHP, HTML, JavaScript, MY SQL, JQuery, CSS · Good Programming and debugging Skills Should have experience with Git · Should be able to communicate and put across this approach/solution impressively Nice to have Node.JS
Read more
Automotive retail cloud
Automotive retail cloud
Agency job
via Anzy by Naga Lakshmi Chapparapu
Bengaluru (Bangalore)
8 - 12 yrs
₹45L - ₹60L / yr
skill iconJava
HLD
Design patterns
Data Structures
Algorithms
+4 more
  • Create architectural designs based on product/design requirement and implement critical high performance,large scale services and libraries Participate in the design and implementation of next generation systems.
  • Control projects from start to finish - deliverables to ensure high quality, innovative and functional design.
  • Adhere to all industry standards in code and architectural designs and evangelize best practices in library.
  • Collaborating with other professionals to determine functional and non-functional requirements for the product development.
  • Provide constructive feedback on design and product reviews.
  • Collaborate with Leads/Engineers for continuous improvement of the code quality by code review and help engineers write better code.
  • Lead cross-functional initiatives working with bright engineers across organization.
  • Lead engineering efforts from rapid prototypes to large-scale applications using variety of languages and tools/technology stacks.
Read more
WyngCommerce
at WyngCommerce
3 recruiters
Ankit Jain
Posted by Ankit Jain
Bengaluru (Bangalore)
2 - 5 yrs
₹9L - ₹15L / yr
Solution architecture
Business Development
Communication Skills
Supply Chain Management (SCM)
We are looking for a Solution Architect to join the WyngCommerce team. As a SA, you will be responsible for doing client research, conducting workshops and product walkthrough with potential clients. This is a client facing role which will require you to own key client relationships in the early phase of our interaction with them. You will be trained to be a subject matter expert on our product & you will be responsible to explain clients how our product drives benefits for them. This is very challenging role as each client has different levels of data and process maturity. You need to identify what drives different stakeholders within the client teams and then explain them how we can drive benefits for the relevant stakeholder. Given that the product is also getting developed, you will also drive critical inputs to the product team as you will be the closest to the end customer. You will be wearing multiple hats and in a lot of cases help define playbook for key demand generation functions within the company. There will a lot of opportunities to grow within business development, marketing & client delivery teams. You will directly work with the founders & witness the transition of the company from a start-up to a high-growth company. While you will be based out of Bangalore, this is a travel role & will require you to travel frequently to cities like Mumbai & Delhi. You will have the following responsibilities: 1. Develop customized pitches for each client with relevant product details & case studies 2. Develop and manage relationships with key stakeholders within potential clients 3. Hold in-person meetings and white board sessions with different client stakeholders for product demo, pitches, etc. You will be a subject matter expert on the product 4. Understand client’s supply chain set up, current process, organization structure and data maturity to come up with phase-wise roll out plans 5. Post deal closure, define clear deliverables & phases of engagement to the client delivery team and manage the transition of the client form business development to client delivery phase 6. Formulate and execute different non-linear strategies for lead generation 7. Attend industry conferences and pitch the product to different potential customers & partners Requirements: • Undergraduate from Engineering streams • 1-4 years of Work Experience • At-least 1 year in client facing roles (can be roles like business development, account management & client delivery) • Excellent communication (written/verbal) skills, including delivering presentations • Excellent analytical thinking and problem solving skills (on the spot) • Adept with quick data analysis on spreadsheets • High interest in understanding machine learning & it’s business applications (prior experience is better, but not mandatory) • Interest in supply chain & merchandising domains, Appreciation of how machine learning can drive benefits in the above domains (prior experience is not mandatory) The role will need you to empathize with clients and think about challenges and problems form their perspective.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos