Role Overview
Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Key Responsibilities
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's cloud communications leader trusted by 10000+ businesses. MyOperator offers an omni-channel SAAS platform with:
- Cloud Call Center/ Contact Center Software
- WhatsApp API
- IVR and Toll-free Number
- Multi-store telephony
- Enterprise Mobility
MyOperator has been adopted by 10000+ businesses including IRCTC, Razorpay, Amazon, PwC, E&Y, Apollo and more.
MyOperator has been rated as a champion in India's cloud communications segment(Software Suggest), awarded for ease of use by Capterra and for exceptional customer service at UBS India BPO Conclave.
In 2022, MyOperator launched SMB focused conversation app Heyo Phone backed by super-angels Amit Chaudhary (Lenskart), Aakash Chaudhry(Aakash-Byjus)
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Responsibilities
● Develop strong understanding of processes, data, tools & technology to effectively translate business to technology & vice versa and to be able to thought partner with clients to provide suitable recommendations to solve challenging business operations issues
● Define operational models for our clients with standard operating procedures, quality assurance quality
checks, governance criteria, roles and responsibilities.
● Lead major process enablement and transformation initiatives.
● Manage and influence stakeholders across product/ business, tech and design teams to produce high-quality results
● Work on multiple client engagements, strengthening analytic, project management and business storytelling skills.
● Manage client relationships to ensure long-term strategic partnerships.
● Participate in business and strategy development.
● Develop a good understanding of various mathematical and statistical models related to the project to enable decision making.
● Conceptual thinking and ability to find innovative ways to solve analytical problems.
● Lead ongoing reviews of business processes and develop optimization strategies.
● Documenting and communicating the results of your efforts.
● Monitoring deliverables and ensuring timely completion of projects.
● Automate data templates and reports.
● For Business Manager it is going to be similar responsibilities with team handling and multiple client handling.
Desired Profile
1. Growth Mindset and empathy with a flair for functional design and data storytelling.
2. Prior experience into analytics, product or consulting (preferably client facing) would be an advantage.
3. Strong business acumen and experience with e-commerce, retail or marketing analytics would be an advantage.
4. Good business acumen with the ability to synthesize a lot of information quickly, highlight the key takeaways, and disseminate actionable insights.
5. Ability to translate structured and unstructured problems into the analytical framework.
6. Ability to experiment with alternate analytical techniques to solve a problem.
7. Proactive with strong organizational skills & the ability to prioritize and work on projects with great efficiency & attention to the details and ownership in taking things to completion.
8. Exceptional written and verbal communication skill.
Android Development
Kotlin
Amazon Web Services (AWS)Role Overview
We are looking for a motivated Android Developer with 4-5 years of hands-on
experience in building clean, user-friendly, and performant Android applications. You'll be
working closely with senior engineers and product teams to ship features used by millions of
users.
Key Responsibilities
- Build, test, and maintain high-quality Android features and screens in Kotlin.
- Collaborate with product managers, designers, and senior engineers to deliver high-impact features.
- Integrate REST APIs and third-party libraries.
- Fix bugs, write unit tests, and improve app performance.
- Stay current with modern Android trends and tools.
Requirements
● 4-5 years of Android development experience.
● Strong hands-on experience with Kotlin (Java knowledge is a bonus).
● Good understanding of Android SDK, architecture components (MVVM), and Jetpack libraries.
● Experience with tools like Retrofit, Room DB, Coroutines, LiveData, and ViewModel.
● Familiarity with XML-based UI development; exposure to Jetpack Compose is a plus.
● Basic understanding of code versioning (Git).
● Passion for building intuitive user experiences and writing clean, maintainable code.
Why Join Us?
● Work on a mission-driven product at scale.
● Learn from seasoned startup operators and technologists.
● Accelerate your growth while solving real user problems in a high-impact team.
With a rich legacy of over 103 years, HHYS Inframart has earned a trusted name in the building materials and interior solutions industry. As we continue to grow, we are looking to expand our design team by bringing on a creative and practical Interior Designer who can support ongoing projects and help make our design solutions simple, elegant, and effective.
We are seeking an Interior Designer who is passionate about functional aesthetics and has hands-on experience in residential interiors and modular kitchen planning. The ideal candidate will collaborate with our existing team, contribute fresh design ideas, and help streamline the overall design process, ensuring efficiency and client satisfaction.
Key Responsibilities:
- Assist in the planning, design, and execution of residential interior projects
- Create mood boards, 2D/3D layout plans, and presentations for client approvals
- Provide practical and efficient modular kitchen designs based on space and client needs
- Coordinate with clients, vendors, and in-house sales and execution teams
- Simplify design processes to enhance team efficiency and customer experience
- Ensure timely delivery of design documentation and support site teams when required
- Stay updated with market trends, materials, and finishes
- Support showroom display planning and material selections
🧠 Requirements:
- Degree/Diploma in Interior Design or related field
- Minimum 2–3 years of experience in interior design, preferably with modular kitchen projects
- Proficiency in design tools like AutoCAD, SketchUp, 3ds Max, or similar software
- Strong communication, visualisation, and presentation skills
- Ability to understand client needs and convert them into practical solutions
- A team player who can collaborate well and contribute to process improvement
🌟 What We Offer:
- Opportunity to work with a brand having over 103 years of excellence
- A collaborative and supportive team environment
- Exposure to diverse projects and evolving market trends
- Scope for creative input and career growth
Python
MongoDB
Elastic Search- Designing scalable systems for high load.
- Defining and improving the development processes which includes implementation and Quality Assurance as well
- Architecting complex scalable systems with a keen eye towards performance, security and availability while also taking on a super hands-on role towards implementation
- Spearheading all inbound and outbound API integrations to build the most robust and scalable integration platform in the B2B Retail space.
- Working on interesting technical challenges in a product centric and open-source driven environment.
- Using open source as much as possible, and blogging about cool things that you learnt and built.
What you need to have:
- B.Tech /B.E.; Any Graduation
- Strong relational DB experience preferred
- Must be very much in touch with backend coding and want to do it everyday
- Our stack is primarily built around Node (Loopback), Mongo and ElasticSearch.
- Deep familiarity with Git and basic working knowledge of DevOps (Server and DB config, Docker, Kubernetes etc) is strongly preferred.
- Deep knowledge of NodeJS, PHP, MongoDB and MySQL.
- The role requires a good knowledge of Algorithmic Design and Architecture, Data structures, OOPS Concepts, serverless architectures and complex problem solving skills.
- You will help set a very high bar on code quality.
- We have started the transition towards micro services, one of your core responsibilities is ensure micro services are used wherever it makes sense
Job description
- Design and implement social media strategy to align with business goals
- Creating and executing a strong performance marketing strategy & execution plan mainly for Insta, Facebook & YouTube & other platforms.
- Managing day-to-day social media- Postings & Content Plan
- Managing monthly, weekly, and quarterly social media calendars & plan accordingly.
- Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products, and services - or new ways of reaching existing markets.
Required Candidate profile
- Proven ability to develop brand strategies
- Experience in identifying target audiences and devising effective campaigns
- Excellent understanding of the branding
- LinkedIn Proficiency and in-depth knowledge of Instagram, LinkedIn, and Facebook Analytics
- Excellent English oral and written communication skills
- Creative mind
Location: Gurgaon Sector 49 (WFO)
Full-Time Opportunity
Find New prospect and convert them to client
Generate leads from existing & new customers .
End-to-end sales cycle from lead generation, giving demos, sending proposals to closing the deals
Required Candidate profile
Bike and Driving License is MandatoryOnly Male Candidates
Android DevelopmentKotlin
JavaDescription
We are looking for a stellar Mobile App developer to help us build our next Android app for our IoT Devices/Application.
Responsibilities:
- Build our Android app for our IoT Devices/Applications
- Work with product owners to spec the requirements.
- Design, code, test and deliver various features in our product roadmap
- Fix customer issues as needed.
- Integration with Amazon Alexa, Google Home Kit and other third party platforms.
Requirements
Required Skills:
- 4+ yrs experience in building Mobile apps for Android for Phone and tablet using Java
- 2+ yrs experience in building Mobile apps for Android using Kotlin
- Strong UI development skills in terms of design
- 2+ yrs in building/consuming APIs
- Hands on knowledge of IoT
- Hands on knowledge of Unix/Linux.
- Knowledge of any of the Application servers like Apache/ NginX
- Good oral and written communication skills in English
Preferred Skills:
- 2+ yrs in building IoT/Embedded devices.
- 2+ years experience in HTML, JS, AJAX, and related browser side web technology
- 2+ yrs in Python, Php, Java, Node.js is desirable
- Strong networking knowledge.
- Experience with scrum development, Jira & Git
Java
JavascriptSummary
As an AEM Technical Lead, you will lead efforts for delivering and supportingAdobe Experience Manager (AEM) solutions and complex integrations into Adobe creative cloud applications, CRM, Commerce, Mobile, Back Office, ESB, Analytics and Personalization technologies. Your work will consist of driving large scale implementations and working very closely with a large team by leading them in solution design and implementation. You’ll leverage your strong technical skills in developing seamless and scalable solutions for premier engagements alongside industry experts.
Responsibilities
Formulate an implementation plan & prepare estimates for the assigned activities/work items.
Solution design all elements of the implementation by working closely with an Architect where appropriate.
Report work progress to the manager & the client on a periodic basis. Participate/Lead in design discussions & client meetings.
Follow & Contribute to the organizational best practices/policies.
Apply industry standard Design Patterns for web application development. Contribute to the AEM practice
Key Skills
Adobe Experience Manager, Adobe Experience Platform, Day CQ, OSGi, Apache Sling, Apache Sightly, Apache Oak, Adobe Dispatcher, Code review
Qualification and Experience
Over 5+ year experience developing JEE web applications and OSGi, Apache Sling, Apache Sightly, Apache Oak and Adobe Dispatcher
Over 3+ years of experience in implementing Web application, Web Content Management (WCM) and Digital Asset Management (DAM) solutions using AEM platform.
Experience in AEM component development, Asset workflow development, Schedulers, Metadata & Tag Management plus integrating AEM with other applications.
Experience with Java technologies and frameworks mainly Spring, Hibernate.
Experience with at least one Ajax/JavaScript framework (Jquery, Angular, React). Experience to other web technologies like Search, XML, XSL etc.
At least played the role of Technical Lead for one year.
Excellent communication skills (both verbal and written). Adobe Lead Developer certification is a plus
About Moonraft
We are here to advance the human experience through design-driven innovation. Design, to us, is all about creating new meanings, while art is about self-expression and emotive appeal. Bringing these two creative disciplines together and operating at their intersection with business and technology, we drive business innovations with differentiating customer experience. We place the human at the centre, bringing quantitative and qualitative techniques together to develop consumer insights. Our techno-creative team, bridging consumer insights, business understanding, and advanced technology skills, then builds humanistic technology solutions.
We believe experimentation is at the core of every innovation. Radical innovation, in our view, is just an event recognised in hindsight when a number of trial-and-error attempts spark off a breakthrough. Our approach embraces rapid prototyping and empirical evidence in everything we do. As the name says, we are Moonraft Innovation Labs, driving innovation through experimentation.
"Rafters", who inhabit Moonraft, recognize ideas as the boss. They live by imagination, simplicity, and speed. Our egalitarian culture and environment are designed for rafters to thrive and deliver elegant solutions for complex problems.
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Full Stack Developer - Averlon