Customer Support Executive

Budget: up to 35K

Qualifications

• 2-3 years of experience as a technical writer
• Excellent written and verbal communication skills
• Strong understanding of technical concepts
• Ability to work independently and as part of a team
• Experience with a variety of documentation tools and formats
• Experience working with Agile development methodologies

GDS Marketing is seeking a highly motivated and results-oriented Business Development Executive (BDE) to join our growing team.

Responsibilities:

• Identify and qualify new business opportunities through various channels, including networking, cold calling, and online research.
• Develop and maintain strong relationships with potential clients, understanding their needs and challenges.
• Create and deliver compelling presentations and proposals that effectively communicate the value proposition of GDS Marketing's services.
• Negotiate and close deals, ensuring that contracts are signed and projects are initiated on time and within budget.
• Manage and maintain a robust sales pipeline, tracking progress and forecasting future revenue.
• Collaborate with internal teams, including marketing, operations, and delivery, to ensure seamless project execution and client satisfaction.
• Stay abreast of industry trends and best practices in business development and sales.

Requirements:

• Proven track record of success in business development or sales, with a minimum of 01 years of experience Or Freshers.
• Strong understanding of the marketing and advertising industry, with a focus on digital marketing solutions.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Bachelor's degree in business, marketing, or a related field preferred.

Benefits:

• Competitive salary and commission structure.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunity to work with a dynamic and growing company.
• Hybrid working model, allowing for flexibility and work-life balance.

If you are a highly motivated and results-oriented individual with a passion for sales and a desire to make a significant

About Infinx

A unique player in the U.S. revenue cycle market, Infinx combines the best of AI software with qualified domain experts in human intelligence (HI)to deliver a robust, end-to-end solution to our customers. Established in 2011, Infinx has grown rapidly to serve more than 100 customers, including some of the largest hospitals, radiology and imaging centers, and diagnostic labs in the United States. Our offices in Mumbai and Bangalore build the products that serve these customers.

Roles & Responsibilities

Who are we looking for?

We are looking for a technical product manager who can get to the heart of a problem quickly and solve it. If you love to work in a start-up-like and high-performance environment, drive great things, and be great in the process; if you love the amalgamation of Analytics, Machine Learning, and Technology to build world-class software products and solutions; Infinx is the place for you.

As an integral member of the Product team at Infinx, you will be bestowed with the responsibility to ensure product line success. In this role, you will work with the Product Team to shape the direction of Infinx’s Revenue Cycle and Patient Access products that establishes us as a SaaS leader in a highly competitive and rapidly changing healthcare market. Apply your expertise to build products for healthcare providers so that they focus more time on doing what they do best: provide patient care.

How will you lead?

• Liaise with the Product Leadership to prioritize initiatives for scrum teams; define outcomes for sprints and releases
• Work closely with the product engineering team to drive product requirements and ensure the timely release of products and solutions, managing the complete life cycle of products/modules you are responsible for
• Build, groom, and prioritize the backlog based on KPI/data-driven decision-making; value data over opinions
• Drive product releases against committed features and functionalities through feature prioritization and trade-off decision-making with product engineering
• Act like an owner for the success of your product and ensure that product decisions are based on strong logical rigor and in-depth analysis
• Monitor industry trends and evangelize new offerings and solutions with the leadership team; combine tactical roadmaps and requirements with strategic goals
• Collaborate cross-functionally with developers, account leads, operations, and customer success to coordinate releases and deliver high market-acceptance products

What’s our ideal candidate?

• A self-starter who thinks creatively and laterally to create a product that is central to the success of the business
• 3-5 years of product management experience; development experience is a plus
• Familiar with the agile development framework and SDLC; experience with JIRA or other development tracking tools is a plus
• Experience in Analytics and Data-driven decision-making and tools is highly desirable
• Basic exposure to key technologies/products like SQL, Python, AWS, etc. is desirable
• Experience with SaaS/ PaaS products, ETL technologies or data warehouses is a plus
• Exposure to US Healthcare/ Health IT environment is a plus
• Work experience in a startup would be a plus
• Ability to work across geographies and time zones
• Creative, resourceful, detail-oriented, highly organized, and hands-on Strong problem-solving and analytical skills
• Comfortable with a fast-paced, always-on, highly ambiguous environment

Technical Skills:

• Ability to understand and translate business requirements into design.
• Proficient in AWS infrastructure components such as S3, IAM, VPC, EC2, and Redshift.
• Experience in creating ETL jobs using Python/PySpark.
• Proficiency in creating AWS Lambda functions for event-based jobs.
• Knowledge of automating ETL processes using AWS Step Functions.
• Competence in building data warehouses and loading data into them.

Responsibilities:

• Understand business requirements and translate them into design.
• Assess AWS infrastructure needs for development work.
• Develop ETL jobs using Python/PySpark to meet requirements.
• Implement AWS Lambda for event-based tasks.
• Automate ETL processes using AWS Step Functions.
• Build data warehouses and manage data loading.
• Engage with customers and stakeholders to articulate the benefits of proposed solutions and frameworks.

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features
• 
  

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
• 
  

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

•  Lead the design and implementation of our new web-based user interface for our partner management service
  •    Work effectively with product management, UX designers and backend engineers
  •    Commit to deliver high quality, robust, and accessible user interface
  •    Follow software development best practices including writing unit tests and perform code reviews
  •    Build reusable components and libraries and optimize for maximum performance
  •    Provide production deployment support and troubleshooting

What you need to be ready: 

•  Minimum 3+ years of experience in UI Development
•  Thorough understanding of React.js and its core principles with minimum 2 years of experience
•  Prior experience in building customer facing web Application
  •    In-depth knowledge of HTML, Typescript/JavaScript, CSS/Sass, and related frameworks and libraries
  •    Thorough understanding of React.js and its core principles with minimum 2 years of experience
  •    Experience in Single Page Application architecture
  •    Proficient in writing tests using Jest, Mocha or any similar framework
  •    Strong computer science fundamentals in design, data structures, and problem solving
  •    Excellent troubleshooting skills