
Role Overview
Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.
Key Responsibilities
- Respond to customer queries via chat and phone calls in a timely manner
- Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
- Guide users through onboarding steps
- Document common issues and grab insights to contribute to internal knowledge bases
- Escalate complex issues to the product or tech team
- Collect and relay customer feedback
- Maintain high customer satisfaction
Requirements
- At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
- Strong communication skills in English and Hindi.
- Ability to explain technical concepts clearly to non-technical users
- Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
- Experience using tools like Freshdesk, Google Suit and Excel.
- Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
- Exposure to working in a startup or fast-paced SaaS environment

About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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