Customer Support Executive

About HeyCoach:

We are an exceptional group of highly skilled individuals, passionate about addressing a

fundamental challenge within the education industry. Our team consists of talented geeks

who possess a deep understanding of the issues at hand and are dedicated to finding

innovative solutions. In our quest for excellence, we are constantly seeking out remarkable

individuals who can contribute to our growth and success. We affectionately refer to these

individuals as "10x employees" because they bring an unparalleled level of energy, drive,

and enthusiasm to our team.

As a startup, we pride ourselves on delivering high-quality work across a wide range of

domains. We tackle various aspects of the education space, leveraging our collective

expertise to make a significant impact. Whether it's developing cutting-edge technologies,

designing immersive learning experiences, or implementing groundbreaking teaching

methodologies, we consistently strive for excellence. Joining our team means being part of

an environment that fosters personal and professional growth, encourages creativity, and

values teamwork. Together, we create a vibrant atmosphere where hard work is infused

with an abundance of fun and excitement.

If you are passionate about revolutionizing education, if you thrive in a fast-paced and

dynamic environment, and if you have the drive to make a significant difference, we invite

you to join us. Together, we can shape the future of education and unlock the potential of

learners worldwide.Describe the responsibilities and tasks involved in the role of Business Development

Executive.

● In the role of BDE, you will be proactively engaging with prospects based out of India,

providing guidance on the current technological landscape.

● Your focus will be on understanding their career objectives and demonstrating how

HeyCoach can support them effectively.

● Additionally, you will maintain regular communication with existing prospects to

unlock new opportunities through the capabilities of HeyCoach.

● A dedicated approach is essential to meet and surpass daily targets, emphasizing

both input and output.

What specific responsibilities would you undertake in the Business Development

role?

Key responsibilities include, but are not limited to:

● Taking the lead in driving inquiries and admissions for the online learning programs

provided by HeyCoach.

● Overseeing the complete sales life cycle, which includes engaging with a substantial

number of qualified leads and guiding them through the enrollment process until final

conversion.

● Providing counseling and guidance to experienced professionals through phone or

email interactions, assisting them in identifying courses that align with their career

progression, and recommending the most suitable options.

What are the desirable qualifications and skills as well as the essential requirements

for this role?

Desirable Qualifications

● Strong technical aptitude and familiarity with technology-driven products and

solutions.

● Prior experience in successfully handling sales or business development with deals

or transactions of a value exceeding 20,000 units of currency.

Essential requirements

● A minimum of 1-6 years of experience in the EdTech industry business-to-consumer

(B2C) sales.

● Demonstrating excellent proficiency in both verbal and written English

communication is essential, knowing regional languages will be the cherry on the

cake.

● Having basic knowledge or preliminary experience with Customer Relationship

Management (CRM) systems is preferred.

Industry: E-learning

Employment Type: Full-time

Location: BANGALORE

Policies, Systems, Processes & Procedures

•  Review and ensure the India information security policies are aligned with group policies and practices.
•  Review and provide recommendations to India policies, standards, guidelines/ processes concerning RBI (Reserve Bank of India) regulatory requirements
•  Coordinate with business units to define SLA for India
• Formulate the security strategy and roadmap for India

Information Security

•  Identify and ensure compliance to unique security requirements for RBI (Reserve Bank of India) related to RBI cyber security framework and RBI Guidelines on Information security.
•  Establish contacts with RBI (Reserve Bank of India) regulators to receive security updates, circulars
•  Coordinate for the group for various regulatory security audits at the Singapore location.
•  Monitor and track all India open issues with IT and concerned international SPOCS
•  Assist the GSO office and BU in attaining information security compliance objectives.
•  Identify issues that could impact the bank and escalate any serious issues/ breaches/ violations; develop/monitor action plans for its closure in liaison with local, and overseas branches, and business groups.
•  With the support of the Head office GSO team, perform risk assessments for locally implemented IT solutions and track open issues to closure
•  Instigate and maintain contact with RBI Regulatory Authorities, Regulatory compliance department, and ensure good & healthy working relationships.
•  Review new regulatory legislations; promptly communicate all regulatory notices/circulars to all concerned areas, provide interpretations if necessary; develop/monitor action plans towards its implementation.
•  Assist Head office during Regulatory Examinations; ensure implementation/regularization of observations linked to compliance while meeting the deadline(s).
• Respond to queries that are sought by local Regulatory Authorities / Law Enforcement Agencies Head Office & Overseas branches, in a timely manner with complete and accurate information.

Job Context

•  Security Compliance requirements at the India location.
•  Highlight security status & concerns to management.
•  Consult with IT and information security staff to ensure that an implementation plan is established.
•  Actively participate and contribute to GSO initiatives
•  Track open Audit issues on information security to closure
•  Risk assessments for local implementations
• Inform HO of any new 3rd party technology vendor for vendor assessment

Job Description: Angular Developer

We are looking for an Angular Developer responsible for the client side of our service. Your primary focus will be to implement a complete user interface in the form of a mobile and desktop web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to animations, CSS, and final HTML output. You will work in a team with the back-end developer, and communicate with the API using standard methods. A thorough understanding of all of the components of our platform and infrastructure is required.

Responsibilities

· Delivering a complete front end application

· Ensuring high performance on mobile and desktop

· Writing tested, idiomatic, and documented JavaScript, HTML and CSS

· Coordinating the workflow between the graphic designer, the HTML coder, and yourself

· Cooperating with the back-end developer in the process of building the RESTful API

· Communicating with external web services

Experience Required: Minimum 2 – 4 years.

Skills and Qualifications:

· Proficiency with JavaScript , HTML5, Core Java and Angular (6 and above)

· Professional, precise communication skills

· Deep knowledge of Angular practices and commonly used modules based on extensive work experience

· Creating self-contained, reusable, and testable modules and components

· Ensuring a clear dependency chain, in regard to the app logic as well as the file system

· Ability to provide SEO solutions for single page apps

· Extensive knowledge of CSS and JS methods for providing performant visual effects and keeping the framerate above 30fps at all times

· Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

· Validating user actions on the client side and providing responsive feedback

· Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

· Creating custom, general use modules and components which extend the elements and modules of core Angular

· Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around $resource

· Experience with building the infrastructure for serving the front-end app and assets

· Architecting and automating the build process for production, using task runners or scripts

· Documenting the code inline using JSDoc or other conventions

· Writing extensive unit tests using automated TDD tasks

· Creating e2e test suites for all components, and running them with Protractor (or a well-reasoned alternative)

· Creating configuration, build, and test scripts for Continuous Integration environmen

About Company: 

Espressif Systems (688018) is a public multinational, fabless semiconductor company established in 2008, with headquarters in Shanghai and offices in Greater China, India, and Europe. We have a passionate team of engineers and scientists from all over the world, focused on developing cutting-edge Wi-Fi and Bluetooth, low-power IoT solutions. We have created the popular ESP8266 and ESP32 series of chips, modules, and development boards. By leveraging wireless computing, we provide green, versatile, and cost-effective chipsets. We have always been committed to offering IoT solutions that are secure, robust, and power-efficient. By open-sourcing our technology, we aim to enable developers to use Espressif’s technology globally and build smart connected devices. In July 2019, Espressif made its Initial Public Offering on the Sci-Tech Innovation Board (STAR) of the Shanghai Stock Exchange (SSE). 

Espressif has a technology centre in Pune. The focus is on embedded software engineering and IoT solutions for our growing customers.

About Role: 

https://rainmaker.espressif.com/">ESP RainMaker provides a complete solution to makers to develop connected devices with ease. It also focuses on solving a major challenge about how the quality of connected devices can be improved. It constitutes device-side SDK, mobile apps and a cloud application. This role requires product engineering for the web UI for the RainMaker cloud.

Minimum Qualification: 

• BE/B.Tech in Computer Science with 5 to 10 years of experience
• Strong Computer Science Fundamentals

• Excellent understanding of UX and design sensibilities

• Design, develop, and test UI for web applications
• Experience with one or more of these: React, Redux, Webpack, ES6, Async JS Communication, WebSockets
• Strong debugging and troubleshooting skills
  
  

Desired Qualification:

• Significant experience with JavaScript, React and Redux.
• Experience in consumption of cloud services and REST interfaces (implementation experience would be added advantage)
• Experience with CSS pre-processors like LESS or SASS
• Expertise with cross-browser, cross-platform, and responsive design
• Solid understanding of user interactions required for Single-Page Applications
• Experience with modern browser technologies

Responsibilities: 

• Designing and developing User Interface for web applications
• Write code based in HTML, CSS, JavaScript and ReactJS
• Accurately translate user and business needs into functional, secure and efficient frontend design and code
• Experience and desire to take product/feature ownership from delivery and customer support perspective
• Collaborate with backend and quality engineers to spec, write, test, and deploy code that integrates with data streams and API endpoints
• Utilise responsive design techniques and ensure cross-browser compatibility
• Perform code reviews and improve/ensure the quality of product

What to expect from our interview process

• The first step is to email your resume or apply to the relevant open position, along with a sample of something you have worked on such as a public GitHub repo or side project etc.
• Next, post shortlisting your profile recruiter will get in touch with you via a mechanism that works for you e.g. via email, phone. This will be a short chat to learn more about your background and interests, to share more about the job and Espressif, and to answer any initial questions you have.
• Successful candidates will then be invited for 2 to 3 rounds of the technical interview as per the previous round feedback.
• Finally, Successful candidates will have an interview with HR.

What you offer us

• Ability to provide technical solutions, support that fosters collaboration and innovation.
• Ability to balance a variety of technical needs and priorities according to Espressif’s growing needs.

What we offer

• An open-minded, collaboration culture of enthusiastic technologist.
• Competitive salary
• 100% company paid medical/dental/vision/life coverage
• Frequent training by experienced colleagues and chances to take international trips, attend exhibitions, technical meetups and seminars.

Job Title:                   Jr. Flutter Developer

Job Type:                  Full-time

No : of positions :      1

Description

We are seeking for Junior level Flutter Developers at The One World to be responsible for Mobile Application Development. In this position, the successful candidate will design and implement complex IT solutions that is in line with the enterprise architecture roadmap.. Will deliver well designed quality software in a fast-paced agile environment. Will work on a scrum team from all disciplines to ensure successful delivery of solutions that add value to the products and achieve business objectives.

Responsibilities:

• Design and Build sophisticated and highly scalable apps using Flutter.
• Build custom packages in Flutter using the functionalities and APIs already available in native Android and IOS.
• Proficiency in state management techniques using GetX & BLOC
• Expertise in GraphQL APIs
• Translate and Build the designs and Wireframes into high quality responsive UI code.
• Write efficient queries for core Data.
• Use of Model-View-Controller (MVC) and Model-View-View Model-Controller (MVVM) as it relates to designing, developing architecture and developing maintainable, testable and functional software that meets product requirements.
• Explore feasible architectures for implementing new features.
• Resolve any problems existing in the system and suggest and add new features in the complete system.
• Suggest space and time efficient Data Structures.
• Follow the best practices while developing the app and keeping everything structured and well documented.
• Use CI/CD for smooth deployment.
• Document the project and code efficiently.
• Manage the code and project on Git in order to keep in sync with other team members and managers.
• Communicate with the Project Manager regarding status of projects and suggest appropriate deadlines for new functionalities.
• Ensure security guidelines are always followed while developing the app.
• Validate the cloud system to ensure any new changes do not compromise security of the backend server.
• Suggest new features and/or enhancements.
• Consulting with our customer facing representatives about software system design and maintenance.
• Maintaining software through product lifecycle including design, development, verification and bug fixes.
• Connect regularly with the Quality Assurance Specialist to deliver stable app.
• Resolve all the bugs reported by the Quality Assurance Specialist in a timely manner.
• Perform time profiling and memory leaks assessment.
• Execute app verification protocol.
• Write tests for the App.
• Following company policies and quality procedures to ensure quality product deliverables.

Basic Qualifications:

• Bachelor's degree
• 3-4years of experience building cross platform mobile apps for Android, IOS and Web.

Preferred Qualifications:

• Flutter: To build cross platform mobile apps for Android, IOS and Web. This should include from making responsive UIs to efficiently query data and also mange states in an optimized mannner.
• Native Android and IOS : To build custom Flutter Packages.
• Firebase : Should have experience with Cloud Firestore, Push Notifications, Cloud Functions and Analytics.
• FIGMA : Should know how to use Figma/Adobe XD to use the design file and use it to build the app.
• Git : To manage and collaborate in different projects with the rest of the team.

Key Responsibilities:

• Participate in full project life cycle (including requirement analysis, system design, development, and support if required).
• Partner with Project Managers, Business Analysts, and other developers to plan project work by providing estimates, risk analysis, technical options.
• Support and work collaboratively with teams across areas of design, development, quality assurance, and operations.
• Help define the vision for a product, identify dead ends and routes with untapped potential.
• Attend meetings to discuss and demonstrate solutions at both a technical and business level.

Required Skills

• 5+ years of web application development experience using at least one of the following: Javascript, Web Components, Angular, Polymer, ReactJS, Redux, LitElement, Svelte, VueJS, or knockout.js. Web Components is used and preferred.
• Experience with SPA (Single Page Application) design and implementation
• Experience with HTML5/CSS3/JavaScript/ and AJAX
• Experience working with a variety of APIs and RESTful interfaces
• Experience with performance optimization
• Experience integrating security best practices into the SDLC
• Experience with Git
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
• Intellectual curiosity and drive; self-starters will thrive in this position
• Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges

Desirable Skills

• SQL experience. PostGreSQL a plus.
• Knowledge of AWS or other cloud environments is a plus.
• Knowledge JIRA, Bamboo, Confluence, or BitBucket a plus.
• Experience with CI/CD is a plus.
• Experience working with databases and web applications in analytics, reporting or Business Intelligence is a plus.