Victaman services private Limited

We are seeking an experienced and proactive Employee Relations (ER) Specialist to join our team. The ideal candidate will focus on fostering and maintaining positive relationships between employees and the organization to ensure a harmonious and productive workplace environment.

Key Responsibilities:

• Build and maintain strong relationships with employees at all levels to promote trust and open communication.
• Address and resolve employee concerns or grievances in a timely and professional manner.
• Collaborate with HR and management teams to implement policies and practices that support a positive workplace culture.
• Conduct investigations into employee complaints, ensuring fairness, confidentiality, and compliance with company policies.
• Provide guidance and support on employee engagement, performance management, and conflict resolution.
• Work closely with leadership to ensure alignment of ER practices with organizational goals.
• Contribute to creating a safe, inclusive, and motivating environment where employees feel valued and supported.

Qualifications:

• Proven experience in Employee Relations or HR roles.
• Strong interpersonal, communication, and problem-solving skills.
• Knowledge of labor laws and regulations.
• Ability to manage sensitive situations with discretion and professionalism.

This role plays a vital part in creating a satisfied workforce, ultimately leading to improved business outcomes.

Company Description

Victaman Services Pvt. Ltd. is a rapidly growing offshore mobile and web app development company located in Bangalore, India. With a team of tech-savvy professionals, marketing experts, and recruiters, we offer the latest digital technologies, marketing, and recruitment solutions to clients worldwide.

Role Description

This is a full-time remote role for a Human Resources Intern at VictaMan Services Private Limited. The intern will be responsible for assisting in HR management, implementing HR policies, managing employee benefits, and personnel management on a day-to-day basis.

Qualifications

• Human Resources (HR) and HR Management skills
• Experience in implementing HR policies
• Knowledge of employee benefits and personnel management
• Strong interpersonal and communication skills
• Ability to work independently and remotely
• Interest in learning HR practices and procedures
• Bachelor’s degree in Human Resources, Business Administration, or related field

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Join our team for an exciting opportunity in Domestic Service Sales & Service - Voice. As a key member, you will engage in direct customer interaction, focusing on delivering exceptional sales and service experiences. Your role involves handling inbound and outbound calls to promote services, resolve customer inquiries, and ensure customer satisfaction.

Responsibilities:

- Engage with customers via phone to promote and sell services.

- Provide accurate information about products/services and address customer queries.

- Handle customer complaints and provide appropriate solutions and alternatives.

- Maintain customer records by updating account information and interactions.

- Meet established sales targets and performance metrics.

We are looking for candidates with excellent communication skills and a customer-centric approach. You should possess the ability to multitask, prioritize, and manage time effectively. A positive attitude, resilience in handling challenges, and a commitment to achieving sales goals are essential.

If you are passionate about sales and customer service, ready to thrive in a dynamic environment, and contribute to our team's success, apply now. Join us and be part of a company dedicated to delivering outstanding service and building lasting customer relationships.

As a Tele Counsellor at Frankfinn Aviation Services, you will be integral to our lead generation efforts. Your role involves making outgoing calls to prospective students, providing detailed information about our courses, and encouraging them to attend free career counselling sessions at our institutes.

You will also be responsible for conducting timely follow-ups to ensure that interested candidates visit our centers. Candidates should have prior outbound tele-calling experience and be adept at engaging potential students. Fluency in Kannada, and English is essential for effective communication.

• Compensation: Competitive salary ranging from 18K to 22K in-hand, with potential for salary hikes based on current pay.

 Customer Care Executive (Voice & Sales Process)

We are seeking Customer Care Executives to join our dynamic team for both Voice and Sales processes. As a Customer Care Executive, you will handle incoming calls, address customer inquiries, provide information about our products/services, and promote sales through effective communication. Fluency in English is mandatory, along with proficiency in any one of the following languages: Hindi, Marathi, Tamil, Telugu, Malayalam, or Kannada.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Strong verbal and written communication skills in English and one regional language.

- Ability to empathize with customers and resolve their queries efficiently.

- Prior experience in customer service or sales will be advantageous.

Responsibilities:

- Manage and resolve customer complaints.

- Achieve sales targets and goals set by the company.

- Maintain customer satisfaction through excellent service.

Salary and Benefits:

- Salary range: INR 15,000 to 18,000 per month.

- Incentives based on performance.

- Comprehensive training and growth opportunities.

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.