
Customer Care Executive – Inbound Process | Ahmedabad
Role Overview:
We are hiring a Customer Care Executive to manage inbound calls & emails, resolve client queries, and deliver excellent customer service.
Responsibilities:
- Handle inquiries via calls/emails & provide timely solutions.
- Identify and assess customer needs to ensure satisfaction.
- Maintain accurate documentation & follow communication guidelines.
- Support clients with clarity, professionalism, and problem-solving skills.
Requirements:
- Graduate/Postgraduate (any field except engineering).
- 0–5 years of client servicing experience (Mutual Fund preferred).
- Fluency in English, Hindi & Gujarati with excellent communication.
- Loyal, honest, decision-maker with a long-term vision.

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LogiNext is looking for an experienced and dedicated logistics and supply chain support professional to become a part of our fast growing team. A tech enthusiast that you are, you will be passionate about conveying value to our clients while closing huge and complex deals. With a deep understanding of Enterprise SaaS application, you will offer solutions where LogiNext products can be put to best use helping client’s achieve visionary objectives.
You should be a reliable technical advisor to clients and overcome complicated implementation challenges. You will lead the solution design throughout the sales cycle and deliver ideas and solutions to clients to change their customer’s experience. You should have an intense desire to set the vision transforming business goals into exciting and actionable propositions.
Responsibilities :
- Develop and convey out-of-the-box solutions, along with solution ideas to key decision makers to focus on their business issues
- Understand and articulate the benefits of LogiNext products to educate enterprise clients on the value proposition of our products
- Conduct on-field and on-site Proof of Concepts wherever required to assist clients validate technical requirements
- Associate with Account managers and Business Development managers to pilot complex deal cycles with C-level executives
- Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to customer needs and objectives
- Recognize product and technology disparity with customers and present a point of view to product and leadership teams
- Run change management programs to drive change on the ground by working with client’s on-field workforce at the warehouse or remote branches
- Perform business analytics on the client’s business KPIs and present to the client’s management
- Generate leads by reaching out to prospective clients across countries and time-zones
-
Assist business development manager in achieving the sales targets by conducting pilots, showcasing results and building conviction at the client
Requirements :
- Bachelor’s or Master’s Degree in Computer Science, Information Technology, Business Management, Statistics or related field
- 4+ years of experience in technical pre-sales or sales preferably in SaaS companies
- Solid know-how of Enterprise SaaS products
- Ability to multi task at a high degree with passion, strong initiatives and positive attitude
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- Strong organizational skills, judgment and decision-making skills, and the ability to work under continual deadline pressure
- Willingness to travel around 100% of the time within the city and between cities
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Location-m Pan india
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