Customer Service

ROLE OVERVIEW:

• The Learning Architect will be a visionary and influential professional whose core responsibility is to strategically guide the development of innovative and effective learning services/products in a customer-facing capacity, often requiring travel to engage with customers. This role demands deep expertise across the entire learning services/products lifecycle, from initial customer consultation and conceptualization to successful implementation and evaluation, grounded in a strong understanding and application of various instructional systems design methodologies and emerging learning technologies. The Learning Architect will champion the strategic integration of simulations, AR/VR, game-based learning, gamification, and other new learning technologies to enhance both comprehensive macro learning programs and targeted micro learning initiatives, ensuring culturally sensitive and accessible learning experiences for diverse learners.

RESPONSIBILITES:

- Strategic Direction in Learning Services/Product Development & Customer Engagement:

- Define and champion the vision and strategy for customer-facing learning services/products, aligning with organizational goals and customer needs. Apply adult learning principles, instructional design (ADDIE, SAM, Agile ISD), and leverage simulations, AR/VR, gamification, and new technologies. Ensure quality, accessibility,

and cultural relevance.

- Human-Centric Learning Experience Design:

- Design innovative, engaging learning experiences using advanced instructional methodologies. Integrate simulations, AR/VR, and game-based learning to enhance knowledge transfer. Develop learning architectures that combine diverse content formats and interactive tools.

- Compelling Content Creation & Adaptation:

Oversee high-quality, culturally sensitive content development for macro and microlearning. Use AI ethically and explore AR/VR and games for immersive delivery.Innovate content formats to improve retention across diverse audiences.

Culturally Intelligent & Inclusive Design:

- Embed cultural intelligence and accessibility into all learning products, ensuring inclusivity in simulations, games, and AR/VR. Guide teams on localization, dialects, and accessibility for diverse learners.

- Digital Learning Development & Deployment:

Direct the use of authoring tools, LMS/LXPs, and digital platforms for scalable learning solutions. Evaluate emerging technologies (AR/VR, game development) to enhance learning impact, considering customer infrastructure.

- Quality & Impact Excellence:

Enforce rigorous QA standards for accuracy, functionality, and cultural appropriateness.Analyze feedback and analytics to improve learning effectiveness, particularly in game-based and immersive experiences.

-Strategic Thinking & Customer Alignment:

Align learning services with customer business needs, industry trends, and evolving learning technologies to foster long-term partnerships.

-Vision & Innovation Driver:

Promote innovation by adopting new technologies and pedagogical approaches,including simulations, AR/VR, and gamification, to deliver cutting-edge customer

solutions.

-Teamwork & Collaboration:

Foster collaboration between internal teams, SMEs, and customers, ensuring seamless integration of new learning technologies and clear communication.

- Communication & Influence:

Articulate the vision and benefits of learning solutions, including AR/VR and gamification,to stakeholders, building buy-in through persuasive, design-backed rationale.

- Developing Others:

Mentor teams in instructional design, cultural sensitivity, and emerging technologies,enhancing customer-focused expertise.

- Project Guidance & Partnership:

Ensure efficient project execution and strong customer relationships through proactive communication and alignment with their needs.

- QUALIFICATION AND EXPERIENCE:

• Advanced degree (Master’s required, PhD preferred) in ISD, Educational Technology,

• Learning Sciences, Game Design, HCI, or a related field, with expertise in ISD methodologies, AR/VR, and game-based learning.

• 12+ years of experience leading the strategic development of complex e-learning solutions, applying ISD models (ADDIE, SAM, Agile ISD) and innovative technologies in customer-facing roles.

• Strong knowledge of learning theories, human-centric design, CRM, and emerging tech (AR/VR, game design, AI-powered tools, and learning analytics).

• Proven leadership in managing product teams, engaging customers, and delivering inclusive, accessible global learning experiences.

• Strategic thinker with excellent project management (including Agile), communication, and presentation skills, particularly in advocating for new learning technologies.
• Commitment to cultural intelligence and accessibility in games/immersive tech.Willingness to travel and deep understanding of learning trends, ISD applications, and macro/micro learning best practices.

Review Criteria

• Strong Oracle Integration Cloud (OIC) Implementation profile
• 5+ years in enterprise integration / middleware roles, with minimum 3+ years of hands-on Oracle Integration Cloud (OIC) implementation experience
• Strong experience designing and delivering integrations using OIC Integrations, Adapters (File, FTP, DB, SOAP/REST, Oracle ERP), Orchestrations, Mappings, Process Automation, Visual Builder (VBCS), and OIC Insight/Monitoring
• Proven experience building integrations across Oracle Fusion/ERP/HCM, Salesforce, on-prem systems (AS/400, JDE), APIs, file feeds (FBDI/HDL), databases, and third-party SaaS.
• Strong expertise in REST/JSON, SOAP/XML, WSDL, XSD, XPath, XSLT, JSON Schema, and web-service–based integrations
• Good working knowledge of OCI components (API Gateway, Vault, Autonomous DB) and hybrid integration patterns
• Strong SQL & PL/SQL skills for debugging, data manipulation, and integration troubleshooting
• Hands-on experience owning end-to-end integration delivery including architecture reviews, deployments, versioning, CI/CD of OIC artifacts, automated testing, environment migrations (Dev→Test→Prod), integration governance, reusable patterns, error-handling frameworks, and observability using OIC/OCI monitoring & logging tools
• Experience providing technical leadership, reviewing integration designs/code, and mentoring integration developers; must be comfortable driving RCA, performance tuning, and production issue resolution
• Strong stakeholder management, communication (written + verbal), problem-solving, and ability to collaborate with business/product/architect teams

Preferred

• Preferred (Certification) – Oracle OIC or Oracle Cloud certification
• Preferred (Domain Exposure) – Experience with Oracle Fusion functional modules (Finance, SCM, HCM), business events/REST APIs, SOA/OSB background, or multi-tenant/API-governed integration environments

Job Specific Criteria

• CV Attachment is mandatory
• How many years of experience you have with Oracle Integration Cloud (OIC)?
• Which is your preferred job location (Mumbai / Bengaluru / Hyderabad / Gurgaon)?
• Are you okay with 3 Days WFO?
• Virtual Interview requires video to be on, are you okay with it?

Role & Responsibilities

Company is seeking an experienced OIC Lead to own the design, development and deployment of enterprise integrations. The ideal candidate will have atleast 6+years of prior experience in various integration technologies, with a good experience implementing OIC integration capabilities. This role offers an exciting opportunity to work on diverse projects, collaborating with cross-functional teams to design, build, and optimize data pipelines and infrastructure.

Responsibilities:

• Lead the design and delivery of integration solutions using Oracle Integration Cloud (Integration, Process Automation, Visual Builder, Insight) and related Oracle PaaS components.
• Build and maintain integrations between Oracle Fusion/ERP/HCM, Salesforce, on-prem applications (e.g., AS/400, JDE), APIs, file feeds (FBDI/HDL), databases and third-party SaaS.
• Own end-to-end integration delivery - from architecture/design reviews through deployment, monitoring, and post-production support.
• Create reusable integration patterns, error-handling frameworks, security patterns (OAuth2, client credentials), and governance for APIs and integrations.
• Own CI/CD, versioning and migration of OIC artifacts across environments (Dev → Test → Prod); implement automated tests and promotion pipelines.
• Define integration architecture standards and reference patterns for hybrid (cloud/on-prem) deployments.
• Ensure security, scalability, and fault tolerance are built into all integration designs.
• Drive performance tuning, monitoring and incident response for integrations; implement observability using OIC/OCI monitoring and logging tools.
• Provide technical leadership and mentorship to a team of integration developers; review designs and code; run hands-on troubleshooting and production support rotations.
• Work with business stakeholders, product owners and solution architects to translate requirements into integration designs, data mappings and runbooks

Ideal Candidate

• 5+ years in integration/enterprise middleware roles with at least 3+ years hands-on OIC (Oracle Integration Cloud) implementations.
• Strong experience with OIC components: Integrations, Adapters (File, FTP, Database, SOAP, REST, Oracle ERP), Orchestrations/Maps, OIC Insight/Monitoring, Visual Builder (VBCS) or similar
• Expert in web services and message formats: REST/JSON, SOAP/XML, WSDL, XSD, XPath, XSLT, JSON Schema
• Good knowledge of Oracle Cloud stack / OCI (API Gateway, Vault, Autonomous DB) and on-prem integration patterns
• SQL & PL/SQL skills for data manipulation and troubleshooting; exposure to FBDI/HDL (for bulk loads) is desirable
• Strong problem-solving, stakeholder management, written/verbal communication and team mentoring experience

Nice-to-have / Preferred:

• Oracle OIC certification(s) or Oracle Cloud certifications
• Exposure to OCI services (API Gateway, Vault, Monitoring) and Autonomous Database
• Experience with Oracle Fusion functional areas (Finance, Supply Chain, HCM) and business events/REST APIs preferred.
• Background with SOA Suite/Oracle Service Bus (useful if migrating legacy SOA to OIC)
• Experience designing multi-tenant integrations, rate limiting/throttling and API monetization strategies.

• Lead, recruit, train, and coach the sales team of the organization and ensure that they completely understand the mission and vision of the organization.
• Experience in IT Software Services, development of enterprise application.
• Be an active mentor and coach to the Team to help them conclude their deals.
• Help team created unique and effects sales pitches, write professional proposals and manage CRM
• Expected to maintain utmost confidentiality in regard to the business of the Company.
• Experience in working on pre-sales & post-sales part with extensive experience in working on several portals.
• Should have knowledge about channels of leads and conversions, should know how to develop leads into project, nurture leads, give technical solutions to clients , take out timeline and cost on proposed solution.
• Required to work with Integrity and Productively for the growth and success of the Company. 
• Research and develop strategies and plans which identify new marketing opportunities, direct marketing, and new project development 
• Directly manage major and critical developing client accounts, and coordinate the management of all other accounts 
• Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures 
• Should have excellent communication, social, and organizational skills 
• Implement effective promotional strategies trained a high performance sales team and helped boost corporate image 
• Execute in an intense, fast-paced, and highly iterative environment 
• Work with Global Teams to Optimize the Customer Relationship Assisting in Winning New Sales Projects 
• Should know how to get sale via portals, Digital fields etc.
• Responsible for Preparing Monthly/Quarterly/Annual Sales Reports and annual Sales & Marketing Plans 
• Directly responsible to report to company VP-Sales.

About The Role

CapitalNow.in technical team is seeking a hands-onQA Engineer with a noted experience on Manual Mobile Application, API Testing  and has the knowledge on Database.. The technical team is responsible for developing the supported mobile application and web app for customers and a control panel for the marketing team involved in CapitalNow.in.

Responsibilities

• Involved in Product discussions and discussions on impact analysis.
• Writing Test cases and Test scenarios for the application and passing QA for regular updates.
• Daily sanity checks to ensure that the product is working as expected.
• Assured quality, security and compliance requirements are met for supported technology domains.
• Leads modules and as an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems..

Essential Qualifications

• Have at least 3 years of hands-on working experience in Quality Analysis.
• Have 1+ years of experience in Database Queries (mySQL or similar).
• Have in depth knowledge on writing Test Cases and Test Scenarios.
• Have experience on writing complex queries using MySQL.
• Having knowledge on JIRA or similar tracking tools.
• Experience working in large projects with ability to multitask.
• Strong analytical, communication and interpersonal skills.

Desired Qualifications

• Having experience working in the Financial Services domain (good if it's in capital markets) is an added advantage.
• Immediate joiner is most preferable.

Job Description:

MySQL - DBA L3 Support

• 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.
• Strong database Configuration and troubleshooting / problem solving skills.
• Strong knowledge of database backup and recovery concepts and practices.
• Enabling disabling scheduled Jobs on MySQL Server
• Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues
• Experience in managing both on-prem DB as well as VM / cloud based DBs
• Maintenance of backups (perform backups, monitor backup, report obsolete backups)
• Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)
• Maintenance of log and trace files (remove, initialize, archive them)
• Knowledge on SQL scripts
• Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication
• Experience in alert configurations using existing alerting tools or scripts

Why Join Fundoodata.com:

• Among India's top B2B Website with annual traffic of 8 Million+
• In market for 15+ Years
• Have 12,000+ Happy Customers
• No firing in Covid times, if you are reading this mail you can see we are Hiring to grow more.
• Regular CSR the weaker section of activity to support society, planting trees for a greener planet etc.

Key Responsibility and Work Profile:

• Generate leads for new business development and facilitating closure
• Calling assigned customers to fix appointment and present product solution
• Lead generation through Cold calling, emailing and Social connect.
• Following up with existing customers to up sell or cross sell.

Required Key Skills:

• Should LOVE sales and have flair for business development, networking
• Should be comfortable with Cold calling
• Very strong presence and activity on LinkedIn
• Effective email marketing and written communication.
• High preference for candidates having an existing client network of Sales and Marketing head or CEO/Director/Owners.
• Persuasive oral communication with good command of English and Hindi added preference for knowing more language.

Benefits of Joining Fundoodata.com:

• We have 1st & 3rd Saturday off and 2nd & 4th Saturday half days,
• Young and vibrant work culture
• Highly professional & friendly environment and no late sitting beyond office hours
• Ethical environment so that everyone working in the organization is happy.