Customer Success and Support Executive @ Kwikpic
Location: Mumbai / Kolkata (Hybrid)
About us:
Kwikpic is an AI based photo sharing platform based in Mumbai, enabling effortless, high-quality image sharing through features like instant face recognition, smart gallery creation, branded galleries, desktop apps (for macOS & Windows), digital flipbook albums, and more.
Since its launch, Kwikpic has seen exceptional adoption—processing over 200 million uploaded photos, powering 150,000+ events, onboarding 13,100+ photographers and businesses, and achieving 1 million verified users organically within just 18 months
Why Join Us?
As a Customer Success Associate at Kwikpic, you’re not just supporting users; you’re guiding photographers, businesses, and event professionals toward their ideal photo-sharing experience. You’ll help users leverage features like AI-enabled uploads, custom galleries, digital albums, and more, ultimately growing retention, satisfaction, and revenue.
Key Responsibilities:
- Provide timely assistance to customers via email, chat, and phone, resolving technical and account-related issues.
- Guide new users through the platform, ensuring a smooth start and full adoption of Kwikpic features
- Monitor account health, proactively address concerns, and help customers maximize the platform’s value.
- Maintain strong, ongoing relationships with customers, conducting check-ins and ensuring continued customer satisfaction
- Work cross-functionally with sales, product, and support teams to deliver exceptional customer experiences and communicate feedback
Qualifications:
- Bachelor’s degree (preferably in Business, Communications, or related fields).
- 1+ years of experience in Sales, Customer Success, Account Management, or Support, preferably in SaaS, digital products, or subscription-based services.
- Fluent in English and Hindi
- Excellent communication, empathy, and client engagement skills.
- Comfortable using CS tools, CRM, and analytics platforms (e.g., Gainsight, HubSpot, Salesforce, or in-house tools).
- Strong problem-solving mindset with a love for helping customers succeed.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kwikpic
About
All-in-1 AI based photo sharing platform, enabling users to get their photos from public events and locations in just 1 tap and intelligently share pictures with friends and family in High Quality without messing up their gallery.
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We are an AI-powered photo-sharing platform based in Mumbai, helping photographers, businesses, and event attendees share memories effortlessly. Kwikpic is revolutionizing image sharing with features like AI face recognition for instant photo sorting, custom business branding, automatic watermarking, and the fastest upload speeds.
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Full Stack Developer - Averlon