Customer Support Executive

Role: DevOps Engineer

Experience: 2–3+ years

Location: Pune

Work Mode: Hybrid (3 days Work from office)

Mandatory Skills:

• Strong hands-on experience with CI/CD tools like Jenkins, GitHub Actions, or AWS CodePipeline
• Proficiency in scripting languages (Bash, Python, PowerShell)
• Hands-on experience with containerization (Docker) and container management
• Proven experience managing infrastructure (On-premise or AWS/VMware)
• Experience with version control systems (Git/Bitbucket/GitHub)
• Familiarity with monitoring and logging tools for system performance tracking
• Knowledge of security best practices and compliance standards
• Bachelor's degree in Computer Science, Engineering, or related field
• Willingness to support production issues during odd hours when required

Preferred Qualifications:

• Certifications in AWS, Docker, or VMware
• Experience with configuration management tools like Ansible
• Exposure to Agile and DevOps methodologies
• Hands-on experience with Virtual Machines and Container orchestration

The Accounts Assistant is responsible for supporting the finance and accounting functions within the organization. This role involves assisting in the maintenance of financial records, processing invoices, handling payments, and providing general administrative support to the finance team. The Accounts Assistant will ensure the smooth operation of day-to-day financial transactions and contribute to maintaining accurate financial records.

Key Responsibilities:

• Accounts Payable & Receivable:
• Process, verify, and reconcile supplier invoices and payments.
• Handle customer invoicing, monitor receivables, and assist in the collection of outstanding debts.
• Prepare and process daily banking, including reconciling bank accounts.
• Data Entry & Record Maintenance:
• Input financial data into accounting software with accuracy and timeliness.
• Assist in maintaining and organizing financial records, ensuring all documentation is up to date and properly filed.
• Maintain and update the fixed asset register as required.
• General Ledger and Reconciliation:
• Assist in preparing journal entries and ensure accurate recording of transactions.
• Reconcile supplier statements, bank statements, and accounts on a monthly basis.
• Assist in preparing reports such as balance sheets, income statements, and cash flow statements.
• Payroll Assistance:
• Assist with payroll preparation by providing relevant data, such as absences, bonuses, and leaves.
• Ensure payroll records are accurate and maintained in compliance with company policies.
• Financial Reporting Support:
• Support the preparation of monthly, quarterly, and year-end financial reports.
• Assist in audits and provide necessary documentation as requested by auditors or senior accountants.
• Expense & Petty Cash Management:
• Monitor and manage petty cash transactions and ensure proper recording of all expenses.
• Review employee expense claims, verify receipts, and process reimbursements in accordance with company policy.
• Other Duties:
• Provide general administrative support to the finance team.
• Assist in responding to queries from internal departments and external stakeholders regarding financial matters.
• Ensure compliance with financial regulations, policies, and procedures.

Qualifications & Skills:

• Education:
• Diploma or Bachelor’s degree in Accounting, Finance, or related field.
• Experience:
• 1-3 years of experience in a similar role, ideally within an accounting or finance department.

• Soft Skills:

• Excellent organizational and time management skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a team.
• Problem-solving abilities and the initiative to tackle issues independently.

Positions-QA

Alteast 5-7 years of experience in testing customer facing popular web based apps is required.

Must know UI / API Automation. Have to be very good in Selenium.

Python experience is preferable.

Must have experience in leading QA for testing projects.

Certified tester ( CSTE / ISEB ) preferable.

High energy individuals with can-do attitude, and eagerness to learn new technologies.

Must be familiar agile development practices.

Familiarity with Web application testing is required.

       Experience in testing and automating of web applications or Enterprise level applications will be added plus.

Roles and Responsibilities :

• Handling inquiries to get quotations from the vendor and closing it by generating the purchase orders.
• Coordinating and negotiating with vendors to get the most cost effective quotations.
• Procure products at negotiated rates from vendors
• Researching new prospective brands and affitating with them for new business
• Establish and maintain relationships with industry influencers and key strategic partners
• Preparing proposals for the clients based on their respective inquiries. Utilizing excel to keep the dashboard off inquiries, quotation, purchase orders, payments & deliveries.

Key Skills required

• Excellent communication, presentation and leadership skills
• Sound knowledge of MS - Office
• Outstanding organizational and time management skills
• Aptitude in presentation and public speaking
• Attention to details Critical thinker and analytical problem solver

• Have the ability to translate UI/UX design wireframes to scalable code.
• Experience in developing pixel perfect frontend software, with deep experience in React.js
• Design, develop and maintain our user-facing products.
• Creating Restful APIs with Node.js
• Creating Decoupling architecture and microservices.
• Creating database schemas for products.
• Understanding of session management in a distributed server environment.
• Optimization of the application for maximum speed and scalability.
• Write well architectured code while adhering to best practices.
• Thoroughly understand the requirements and deliver features on time.

• 1-5 years of experience with React (redux, hooks).
• 1-5 years experience with JavaScript (ES6+, modern browser APIs, async/await) or Typescript.
• 1-5 years experience with HTML/CSS & responsive websites.
• 1-5 years experience with NodeJS & MongoDB (NoSQL).

• Join an early team of founders - be a part of the founding team.
• Get first-hand startup experience and grab the opportunity to grow with us as we grow.
• Full remote work.
• Attractive base salary.

Experience required - 3 year(minimum) in MERN Stack

Salary - 15-20 LPA

About the Company

The company is one of the fastest-growing B2B SAAS Marketplace to procure industrial materials. The startup is generating an Annual Revenue of Rs. 100 Crore. You will get to work in a fast-paced environment with a brilliant agile tech team led by top engineers.

Location: Pune, 3 months Remote then Work from Office or Hybrid Working

Qualifications & Criteria

1. 3+ Years of development experience in the full-stack development (preferred MERN technology stack). Should be proficient in working with technologies like JavaScript, CSS, and JS with frameworks like NodeJs and ReactJS.

2. Should have good knowledge of databases like Linux.

3. As part of the brains of the startup, You are smart, creative, and love solving business challenges and thereby find new ways to propel the growth of the company.

4. You are passionate about the growth and want to become a future technical leader within the company. Your work and attitude should reflect your commitment for the same.

Responsibilities:

1. Should be able to work independently once proper guidance is provided.

2. Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

3. Ensure timely completion of development activity.

4. Prepare training documents and provide training to internal teams on tools.

5. Consult, design, and develop well-structured, scalable in-house tools.

6. Should be able to write optimized business logic for business functions

Customer / Tech Support Engineer JD

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

• Participate in requirement, design discussions, and come up with solutions according to functional specifications
• Develop in-depth product expertise as a master Fulfil user and teacher
• Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
• Technical support and troubleshooting production issues and solution implementation
• Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
• Identifying and resolving application issues, providing feedback for product improvements and overall direction
• Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
• Involved in other programming and documentation including API references, guides, and tutorials
• Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

• Demonstrated proficiency with Python and SQL
• Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
• Ability to adapt and write high-quality code that will be peer-reviewed.
• Familiarity with code versioning tools like GIT.
• Experience in working with web services i.e. HTTP, REST, JSON
• Superior interpersonal and customer support skills to provide excellent service