Customer Support Executive

Review Criteria

* Strong Technical Project Manager / Program Manager / Implementation manager profile

* 4+ years in Project Management / Program management Implementation Engineer/ Consultant with a B2B SaaS company (preferably with enterprise client)

* Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

* Strong communication, stakeholder management, and executive-level reporting capability

* (Company) -B2B SaaS

* Not looking for implementation engineer but someone who handles the implementation projects

Role & Responsibilities

We are seeking a dynamic and detail-oriented Technical Project Manager. This is a high-impact opportunity to manage and monitor software projects across teams while also driving delivery excellence, Agile coaching, and process improvements. The ideal candidate brings experience in project management within a product or technology-driven environment, a strong understanding of Agile methodologies, and a keen interest in process governance and continuous improvement.

Project Management & Delivery Oversight:

* Plan and manage multiple concurrent technology projects across multiple teams.

* Collaborate with teams to define project plans, timelines, and resource allocations.

* Track progress using Agile tools (Jira, Confluence) and ensure timely delivery.

* Generate reports and maintain dashboards on project status, risks, and timelines.

* Facilitate daily stand-ups, sprint planning, and retrospectives.

Process Definition & Governance:

* Design and implement processes for Agile delivery, ticket management, and support workflows.

* Conduct audits, spot checks, and process reviews to ensure compliance.

* Identify delivery bottlenecks and drive continuous improvement.

Stakeholder Communication:

* Serve as the bridge between Engineering, QA, Support, and Product teams

* Regularly update leadership on delivery progress, risks, and process gaps

* Simplify technical progress and status for executive-level reporting

Ideal Candidate

* 3+ years of experience in Project Management / program management / Delivery Excellence roles within technology or SaaS organizations.

* Strong understanding of Agile/Scrum practices and tools like Jira, Confluence.

* Hands-on experience in any technical function (QA, development, testing, or project coordination).

* Ability to lead process governance, including documentation, audits, and stakeholder alignment.

* Excellent communication, analytical thinking, and stakeholder management skills.

* Self-driven, highly organized, and outcome-focused.

Desirable Qualifications:

* Certifications such as PMP, CSM, or CMMI-related are a plus.

* Exposure to process maturity models or experience contributing to CMMI audits is preferred.

About Us:

At Clickretina, we are looking for a SEO Executive to join our team. We’re a growing company focused on digital marketing, and we need someone who can help us manage and improve our online marketing strategies. If you have experience with SEO and enjoy working with data to make smart decisions, we want to hear from you!

Role Overview

As an SEO Executive, you will be responsible for optimizing website content to improve search engine rankings and drive organic traffic. They conduct keyword research, implement on-page and off-page strategies, and analyze performance using tools like Google Analytics. Their goal is to increase visibility and enhance user engagement on digital platforms.

Job description

• Research and implement search engine optimization recommendations.
• Research and analyze competitor on-site and off-site SEO strategies for better insights.
• Develop and implement a link-building strategy.
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
• Work with editorial and marketing teams to drive SEO in content creation and content programming.
• Recommend changes to website architecture, content, linking, and other factors to improve SEO positions for target keywords.
• We are looking for an experienced SEO expert to lead and manage all search engine optimization strategies and delegate work to other SEO experts.
• You will be responsible for managing all SEO activities such as content strategy, link building, and keyword strategy to increase rankings on all major search networks.

Skills Required:

• Minimum 1 year proven experience working in SEO
• Must have a local SEO strategy and plan based on experience.
• Solid understanding of performance marketing, conversion, and online customer acquisition.
• In-depth experience with website analytics tools (e.g., Google Analytics, WebTrends).
• Knowledge of ranking factors and search engine algorithms.
• Up-to-date with the latest trends and best practices in SEO.

Interested candidates can fill out the form -https://clickretina.com/job-application-form/

Job Title: Site Reliability Engineer (SRE)

Experience: 4+ Years

Work Location: Bangalore / Chennai / Pune / Gurgaon

Work Mode: Hybrid or Onsite (based on project need)

Domain Preference: Candidates with past experience working in shoe/footwear retail brands (e.g., Nike, Adidas, Puma) are highly preferred.

🛠️ Key Responsibilities

• Design, implement, and manage scalable, reliable, and secure infrastructure on AWS.
• Develop and maintain Python-based automation scripts for deployment, monitoring, and alerting.
• Monitor system performance, uptime, and overall health using tools like Prometheus, Grafana, or Datadog.
• Handle incident response, root cause analysis, and ensure proactive remediation of production issues.
• Define and implement Service Level Objectives (SLOs) and Error Budgets in alignment with business requirements.
• Build tools to improve system reliability, automate manual tasks, and enforce infrastructure consistency.
• Collaborate with development and DevOps teams to ensure robust CI/CD pipelines and safe deployments.
• Conduct chaos testing and participate in on-call rotations to maintain 24/7 application availability.

✅ Must-Have Skills

• 4+ years of experience in Site Reliability Engineering or DevOps with a focus on reliability, monitoring, and automation.
• Strong programming skills in Python (mandatory).
• Hands-on experience with AWS cloud services (EC2, S3, Lambda, ECS/EKS, CloudWatch, etc.).
• Expertise in monitoring and alerting tools like Prometheus, Grafana, Datadog, CloudWatch, etc.
• Strong background in Linux-based systems and shell scripting.
• Experience implementing infrastructure as code using tools like Terraform or CloudFormation.
• Deep understanding of incident management, SLOs/SLIs, and postmortem practices.
• Prior working experience in footwear/retail brands such as Nike or similar is highly preferred.

Job Purpose and Impact:

The Sr. Generative AI Engineer will architect, design and develop new and existing GenAI solutions for the organization. As a Generative AI Engineer, you will be responsible for developing and implementing products using cutting-edge generative AI and RAG to solve complex problems and drive innovation across our organization. You will work closely with data scientists, software engineers, and product managers to design, build, and deploy AI-powered solutions that enhance our products and services in Cargill. You will bring order to ambiguous scenarios and apply in depth and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern practices and technologies to the shared engineering community.

Key Accountabilities:

• Apply software and AI engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied Generative AI software solutions and incorporate security practices in newly developed and maintained applications.

• Collaborate with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.

• Conduct research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services, optimizing existing generative AI models and RAG for improved performance, scalability, and efficiency, developing and maintaining pipelines and RAG solutions including data preprocessing, prompt engineering, benchmarking and fine-tuning.

• Develop clear and concise documentation, including technical specifications, user guides and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.

• Participate in the engineering community by maintaining and sharing relevant technical approaches and modern skills in AI.

• Contribute to the establishment of best practices and standards for generative AI development within the organization.

• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

Minimum Qualifications:

• Bachelor’s degree in a related field or equivalent experience

• Minimum of five years of related work experience

• You are proficient in Python and have experience with machine learning libraries and frameworks

• Have deep understanding of industry leading Foundation Model capabilities and its application.

• You are familiar with cloud-based Generative AI platforms and services

• Full stack software engineering experience to build products using Foundation Models

• Confirmed experience architecting applications, databases, services or integrations.

.Net core-3years experience, OOA, Coding, Web API, Rest API, any cloud, any DB

• Designs, codes, tests, debugs, and documents software according to systems quality standards, policies and procedures.
• Analyzes business needs and creates software solutions.
• Responsible for preparing design documentation.
• Prepares test data for unit, string, and parallel testing.
• Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements.
• Works with business and development teams to clarify requirements to ensure testability. Drafts revise and maintain test plans, test cases, and automated test scripts.
• Executes test procedures according to software requirements specifications
• Logs defects and makes recommendations to address defects.
• Retests software corrections to ensure problems are resolved.

We are looking for passionate engineers and developers who are excited to be part of this mission and wanting to prove themselves and ready to take up the challenge to enhance the social world experience.

Responsibilities :

⦁ Develop our mobile app using Google's Flutter development framework with modular approach and clean code.

⦁ Write efficient Dart code.

⦁ Integrate API.

⦁ Brainstorm the ideas about new features with the team.

⦁ Closely work with the team to bring out cutting edge mobile experience.

⦁ Maintain source code using Git.

⦁ Focus on understanding customers' requirements and translating those needs from product specifications into functional, production-ready code.

Requirements :

⦁ Deep knowledge and Experience in Flutter and Dart (At Least an year).

⦁ Experience building and deploying a moderately complex Flutter app.

⦁ Knowledge of State Management Patterns(Bloc or Provider).

⦁ Familiarity with Design systems.

⦁ Familiarity with RESTful APIs.

⦁ Knowledge of modern authorization mechanisms.

⦁ Strong understanding of Dart, its quirks, and workarounds.

⦁ Good understanding of asynchronous request handling and partial page updates.

⦁ Knowledge of advanced Flutter Concepts like factory constructor, spread operators.

⦁ Proficient understanding of cross-platform compatibility.

⦁ Proficient understanding of code versioning tools such as Git.

⦁ Good understanding of UI rendering behavior and performance.

⦁ Experience in creating animations in Flutter.

⦁ Knowledge of Location Services, Maps, and other common Android/IOS libraries.

Good to have:

⦁ Experience of programming in Android and iOS is a big plus.

⦁ Experience in publishing Flutter apps on the Play Store and Apple App Store is a plus.

⦁ Data Modelling and Knowledge of Domain Driven Design is good to have.

Are you ready for the challenge?

Let's grow together!

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

Roles and Responsibilities:

1. SDLC and Agile methodologies of software development.
2. Experience in managing software development projects - Ability to oversee entire Project Management lifecycle, to include scheduling, coordinating, invoicing and management of multiple projects
3. End to end accountability for Software Development projects
4. Managing the team of software developers; Advanced level of technical background to provide highly-credible leadership to the team
5. Provide technical leadership for software development
6. Deliver the project to the clients
7. Troubleshoot the issues - custom web applications, mobile application development
8. Establish the framework, leverage our product Turanto-Cloud Application Development Platform for each project
9. Has a product development background and has experience in building enterprise grade products using C#.Net MVC
10. Proven ability to handle multiple scrum teams and guide them to overcome technical challenges
11. Good experience in WebAPI and Service Oriented Architecture
12. Have practical experience in implementing CI and CD in recent projects and have a DevOps mindset
13. Solid understanding of the design process and various tools and resources available in the market and of backend and frontend development
14. Ability to accurately and objectively evaluate complex project risks and issues
15. Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of stakeholder trust and confidence
16. Exceptional tracking and time management skills
17. Ability to balance conflicting priorities and changing demands.
18. Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
19. Should have expertise on client co-ordination
20. Mentor team members for successful delivery of projects
21. Guide cross-functional teams in the execution of projects
22. Deliver the project successfully with highest quality, agreed effort and on-time

Skills

1. Agile development practices (Kanban, Scrum)
2. Can do attitude
3. Thirst for knowledge and relish the opportunity to solve problems either as a team or independently.
4. A natural curiosity, always searching for improvements and learning new skills
5. A deep passion for technology and a love of learning new concepts and technologies.
6. Must be good in collaboration/team building/servant leadership.
7. Key Performance Indicator: Project Delivery Metrics Effort, On-Time Delivery, First Time Right
8. Strong technical knowledge in Web Development Frameworks, Mobile App Development Framework, emerging web and app development technologies
9. Successfully delivered the software solutions to the client (must)
10. Experience of leading a team of 15-20 developers
11. Demonstrate leadership skills
12. Passion for coding/programming and development

7+ years experience in software development with primary focus on Microsoft .Net stack(Asp.Net MVC, C#, Dotnet Core, SQLAzure, Microsoft Azure) & relevant experience in Web & Mobile App Development is must.

Industry: https://www.naukri.com/it-software-jobs">IT-Software / https://www.naukri.com/software-services-jobs">Software Services

Functional Area: https://www.naukri.com/it-software-qa-&;-testing-jobs">IT Software – Development and Maintenance

Role Category: Programming & Design