Customer Support Executive

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Key Responsibilities:

Power BI Development:

• Design, develop, and deploy interactive dashboards and reports using Power BI.
• Connect to various data sources, import data, and transform data for Business Intelligence.
• Optimize and fine-tune Power BI dashboards to ensure performance and usability.
• Implement data modeling, DAX queries, and custom visualizations to meet business requirements.
• Collaborate with business stakeholders to understand their needs and deliver data-driven solutions.
• Ensure data accuracy, consistency, and security across all reports and dashboards.

PowerApps Development:

• Design, develop, and deploy applications using PowerApps to streamline business processes.
• Integrate PowerApps with other Microsoft services (e.g., SharePoint, Dynamics 365) and third-party applications.
• Develop custom connectors and APIs to extend PowerApps capabilities.
• Maintain and troubleshoot existing PowerApps solutions to ensure they meet user needs and performance standards.

Qualifications:

Education:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, or a related field.

Experience:

• Minimum of 3 years of experience in Power BI development.
• Minimum of 1 year of experience in PowerApps development.
• Proven track record of delivering business intelligence solutions and applications that meet business requirements.

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

Role: Lead Salesforce Developer (Conga Composer & Docusign)

Shift Timings: 4:30 AM to 12:30 AM

Experience: 6+ Years

Location: Remote

Job Responsibilities: 

·      The Salesforce Developer role requires an in-depth understanding of enterprise IT software deployment and life cycle.

·      Solid understanding of and detailed experience with Salesforce architecture and API. Proficiency in Salesforce Lightning components, Apex, Visualforce, SOQL, and SOSL.

·      Proven experience as a Salesforce Developer with expertise in Conga Composer and Docusign. 

·      Design and develop solutions using Conga Composer for automated document generation. Configure and develop Docusign workflows to meet business requirements and compliant e-signature processes.

·      Experience with web technologies such as HTML, CSS, JavaScript, and frameworks like Aura and LWC (Lightning Web Components).

·      Solid Experience with Knowledge of Salesforce integration tools and techniques (REST, SOAP, APIs).

·      Proven experience as a Salesforce Communities Developer with a strong understanding of Salesforce Community Cloud and Sales Cloud.

·      Release processes for complex integrated enterprise application knowledge is a plus. Participate in the feature delivery process from beginning to end, including documentation, system operational tasks, and declarative application development work.

·      Leverage Agile methodologies for development.

·      Assist with the development and deployment of training and training materials and demo new functionality to stakeholders.

·      Provide dedicated team support focused on finding ways to be more efficient through continuous process improvement.

Job Title: Sales Executive (EdTech) for Online Certification Program

Location: Initially Remote; potential mandatory transition to Bangalore office after three months

Salary and Compensation:

- Base Salary: ₹25,000 per month, totaling ₹3 lakhs annually.

- Performance Incentives: Up to ₹75,000 per month based on achieving sales targets, which can total up to ₹9 lakhs annually.

- Annual Performance Bonus: Upon completing one year and meeting minimum sales targets, an additional bonus of ₹3 lakhs is awarded.

- Total Potential Earnings: Up to ₹15 lakhs per annum, including base salary, incentives, and bonus.

Job Overview:

We are seeking a driven Sales Executive with a solid background in EduTech sales to market and sell our Certified E-commerce Professional program. This high-ticket program is designed to enhance the careers of professionals through certification and offers substantial business and job opportunities.

Key Responsibilities:

- Perform sales calls to a targeted list of potential customers, persuasively explaining the advantages of our online courses and closing sales.

- Achieve a minimum of 10 sales per week to meet weekly and monthly sales targets.

Leverage leads generated via social media to convert into paying customers.

- Participate in a one-week training session to optimally prepare for effective course promotion.

Requirements:

- Proven sales experience, particularly in online educational courses, with a consistent track record of achieving sales goals.

- Exceptional communication and negotiation skills.

- Capability to start remotely with the flexibility to transition to office-based work in Bangalore as required.

Compensation and Incentives:

- Competitive base salary with an aggressive incentive plan. Incentives are calculated at 10% for meeting a minimum of 30 sales per month, leading to potential monthly earnings of up to ₹75,000 in incentives alone.

- If the monthly sales target of 30 sales is not met but sales are still made, the incentive rate is 5% of the total sales value.

Additional Details:

- This role begins with a 30-day probation period where meeting sales targets is crucial.

- Failure to meet the minimum sales target during the probation period may lead to immediate termination without notice.

- Continuation of employment and salary is contingent on consistently achieving sales targets.

How to Apply:

- If you are interested and meet the requirements, please send your resume and a cover letter explaining your experience in sales and your suitability for this position.

- This revised description should more effectively communicate the lucrative potential of the role, making it a compelling opportunity for qualified candidates.

Work Experience: 3 to 5 years 

Official Notice Period – Immediate to 15 days ONLY

Excellent communication skills

Job Location – Mumbai

Mandatory Skills – Java 8, Spring boot, Hibernate, Microservices, Angular

Job Description:

1. At least 3+ years’ experience into web front end/full stack development

1. Proficient in Object Oriented JavaScript programming and working with JS frameworks on both client and server-side

1. In depth knowledge and working experience in full stack development, for example in Node JS and Mongo DB based implementations as a MEAN stack dev

1. Experience implementing applications using Sails.JS, Angular or ExpressJS frameworks

1. Have hands on knowledge in database technologies, preferable NoSQL databases, such as, MongoDB, Cassandra, etc.

1. Experience with design patterns and building applications from scratch is a plus
2. Thorough understanding and exposure to API integrations, especially RESTful-based web services in JSON
3. Continuous integration (Jenkins/Hudson) and version control (bitbucket, Git etc).

• 1+ years of experience with Android
• Basic understanding of Kotlin
• Experience with Android Architecture Components Like ViewModel, LiveData, Data BInding, Navigation etc.
• Experience with frameworks like OkHttp, Retrofit, androidx, moshi, picasso, among others.
• Experience with design patterns and industry trends
• Understanding that great code is also maintainable code.