Customer Support Executive

Key Responsibilities:

  Design, develop, and maintain efficient, reusable, and reliable Go code.

  Implement and integrate with back-end services, databases, and APIs.

  Write clean, scalable, and testable code following best practices and design patterns.

  Collaborate with cross-functional teams to define, design, and ship new features.

  Optimize application performance for maximum speed and scalability.

  Identify and address bottlenecks and bugs, and devise solutions to these problems.

  Stay up-to-date with the latest industry trends, technologies, and best practices.

Required Qualifications:

  Proven experience as a Golang Developer or similar role in software development.

  Proficiency in Go programming language, paradigms, constructs, and idioms.

  Experience with server-side development, microservices architecture, and RESTful APIs.

  Familiarity with common Go frameworks and tools such as Gin.

Knowledge implementing monitoring, logging, and alerting systems

  Experience with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

  Understanding of code versioning tools, such as Git.

  Strong understanding of concurrency and parallelism in Go.

  Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes) is a plus.

  Excellent problem-solving skills and attention to detail.

  Ability to work effectively both independently and as part of a team.

you can direct contact us: nine three one six one two zero one three two

About Us

xPay is a Y Combinator backed international payments company building an international payment gateway focused on cross-border payments — making it dramatically easier for businesses to move money across borders. Our customers are B2B SaaS companies who need fast, reliable, and cost-effective payment infrastructure to serve global users.These businesses are increasingly moving their international volumes from billion dollar companies to xPay as we expand our footprint across 180+ countries and support 25+ currencies. Since January 2025, we have grown 73× and now process over 1 million transactions every month.

Cross-border payments is a $200 trillion market. Our top customers — including Publicly Listed, Series D and Series E companies across various sectors like EdTech and Travelling — processing millions through us every month.

The Role

As our Founding Sales Lead, you'll work alongside the founders and the existing sales team to close enterprise and mid-market deals. You'll have meaningful influence over how we go to market, pricing, ICP, playbooks, and the way we sell into complex, technical accounts.

We're an early-stage team, growing quickly, and looking for the person who will own and shape how we sell.

What you'll do

• Own the full sales cycle. Enterprise and mid-market B2B SaaS customers. Prospecting to close.
• Run discovery like a consultant. Map each customer's cross-border payment flows — costs, failure rates, operational drag — and tie our product to outcomes their leadership cares about.
• Lead negotiations and stakeholder management. Own pricing, commercial terms, contracts, procurement, and legal. Close deals customers feel good about.
• Be the customer's voice inside the company. Bring structured feedback to product and engineering. Shape what we build next.

What we're looking for

• 4–6 years in B2B sales. Real enterprise and mid-market closing experience. Not SMB transactional.
• Early-stage experience. Founding team, or one of the first ~5 on a sales team. You've sold without a finished playbook.
• Strong product and technical instincts. You learn technical products fast. You hold your own with technical buyers.
• Bonus: fintech, payments, or infra sales. B2B SaaS network.

Why this role is interesting

• One of fintech's largest, most underserved categories. Real, painful problems.
• Direct access to founders. Real influence on product. Clear path to build and lead the sales team.
• Meaningful equity. Founding team member — we treat the role that way.

Role Overview

We are seeking a highly skilled and experienced Senior AI Engineer with deep expertise in computer vision and architectural design. The ideal candidate will lead the development of robust, scalable AI systems, drive architectural decisions, and contribute significantly to the deployment of real-time video analytics, multi-model systems, and intelligent automation

solutions.

Key Responsibilities

 Design and lead the architecture of complex AI systems in the domain of computer vision and real-time inference.

 Build and deploy models for object detection, image segmentation, classification, and tracking.

 Mentor and guide junior engineers on deep learning best practices and scalable software engineering.

 Drive end-to-end ML pipelines: from data ingestion and augmentation to training, deployment, and monitoring.

 Work with YOLO-based and transformer-based models for industrial use-cases.

 Lead integration of AI systems into production with hardware, backend, and DevOps teams.

 Develop automated benchmarking, annotation, and evaluation tools.

 Ensure maintainability, scalability, and reproducibility of models through version control, CI/CD, and containerization.

Required Skills

 Advanced proficiency in Python and deep learning frameworks (PyTorch, TensorFlow).

 Strong experience with YOLO, segmentation networks (UNet, Mask R-CNN), and

tracking (Deep SORT).

 Sound understanding of real-time video analytics and inference optimization.

 Hands-on experience designing model pipelines using Docker, Git, MLflow, or similar tools.

 Familiarity with OpenCV, NumPy, and image processing techniques.

 Proficiency in deploying models on Linux systems with GPU or edge devices (Jetson, Coral)

Good to Have

 Experience with multi-model orchestration, streaming inference (DeepStream), or virtual camera inputs.

 Exposure to production-level MLOps practices.

 Knowledge of cloud-based deployment on AWS, GCP, or DigitalOcean.

 Familiarity with synthetic data generation, augmentation libraries, and 3D modeling tools.

 Publications, patents, or open-source contributions in the AI/ML space.

Qualifications

 B.E./B.Tech/M.Tech in Computer Science, Electrical Engineering, or related field.

 4+ years of proven experience in AI/ML with a focus on computer vision and system- level design.

 Strong portfolio or demonstrable projects in production environments

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills

Roles and Responsibilities

Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

What you need to have: