Customer Support Executive

Strong performance marketer profile

Mandatory (Experience): Must have 2.5+ years of experience in performance marketing in B2C product companies (preferred Fintech)

Mandatory (Tech Skills 1): Must have strong hands-on expertise in running campaigns on Google Ads, Meta Ads, LinkedIn Ads, Youtube, Whatsapp etc

Mandatory (Tech Skills 2): Must have 1+ experience in customer acquisition in FinTech, B2C

Mandatory (Tech Skills 3): Must have experience with Appsflyer, Branch, Mixpanel or similar analytical tools

Mandatory(Company): B2C Product companies (B2C Fintech is highly preferred)

Preferred

Preferred (Tech Skills 1): Experience with AI/ML platforms for marketing

Preferred (Tech Skills 2): Experience with creative automation tools like Canva or Pencil

Preferred (Tech Skills 3): Exposure to offline acquisition channels

Duties and Responsibilities:

Responsible for overall operation of section.

 Enter kitchen on time, in clean and tidy uniforms, well groomed with head gear, shoes

and clean dusters.

 Switch on gas and ovens in case it is required.

 Check if equipment’s are in working good condition and inform maintenance head for

its breakdown.

 Same to be informed to Head chef and should be written in maintenance order form.

 Check quality of previous day mis-en-place for its spoilage.

 Update preparation list (based on lunch buffet and Ala Carte) as per forecasted

quantity for that day and spoilage. Do not make over excess quantity as that will lead

to wastage and high food cost.

 As per preparation list, get all raw material and cooking utensils arranged, if commis

is there otherwise do it on own.

 In case of any raw material is not available or utensils, check with stores and inform

same to head chef.

 Follow up on the same by writing on the follow up sheet.

 Get material picked up from Dry stores and fresh material from Receiving.

 Directly responsible for receiving quality of raw material (Perishable and Non-

perishable).

 Check discrepancy in quantities. In case material is not proper, return the material and

inform stores to buy fresh from market and debit the amount to the supplier.

 In case it is very urgent, accept few quantities and enter less quantity as received.

 Inform Head Chef for any unavailable items as per ordering list. At the same time

inform captain and above for not available dish with valid reason.

 Fill up requisition sheet before 4 pm and check day store for available (Perishable and

Non-perishable) ingredients before giving final requisition.

 In case Head chef is off, check ordering of other sections.

 Responsible for the operation of your section on your off days.

 Responsible for assigning work to your subordinate for your off days as per his

efficiency.

 Wash all vegetables before starting mis-en-place as per preparation list, keeping

hygiene in mind.

 Prepare mis-en-place as per Preparation List with high ingredient yield and no

wastage.

 Keep work table and ranges clean from time to time during operations, to maintain

basic hygiene standard.

 Use right cooking method for preparations, and guide sub-ordinate as well.

 Guide subordinates to use heavy and light equipment’s.

 Taste items for its quality and right preparations. Make a habit of tasting items.

 Dishing out orders as per right KOT (make sure date, time, qty and signature of order

taker is mentioned correctly) keeping garnish and accompaniments in minds.

 Follow Standard portion size while dishing out orders, guide your sub-ordinates.

 Follow correct plate presentation and guide your sub-ordinates.

 Re- use preparations, leftovers efficiently in order to control wastage.

 Check for the last order and close the kitchen by doing and guiding subordinate to

cover all items and store as per requirement.

 Clean all work area and ranges.

 Check required amount of mis-en-place for the next shift.

 Lock all chillers and freezer to avoid any pilferage.

 Giving proper handover of mis-en-place for ala carte, outdoor, in-house function, live

counter or any special preparations to head chef for the day taking off.

 Supporting Head chef by conducting training on various aspect of kitchen operation

including related cuisine, hygiene, planning etc.

 Make sure that all work with regard to Daily checklist is completed like Food tasting

sheet, N/A Items, Kitchen cleaning images, Pest Control, ODC Update, Daily

Wastage sheet, Buffet Set up, Daily Fridge Stacking images, etc.

 Follow Buddy learning systems to train the assigned kitchen staff and report their

success on a timely basis

Job Requirements:

4-6 years of experience in Continental Cuisine/Mexican/Italian.

 High school diploma or equivalent required.

 Excellent personal hygiene

Key Responsibilities

We are looking for a full stack developer who shall be responsible for implementation of software related projects of the firm. This will involve:

–        Understanding existing services of the Company, the requirements of the project and be able to build the back-end coding structure along with front end dashboard, UI / UX for the full project. The person should be capable of building flexible coding to incorporate various user requirements, carry out user acceptance testing, fix bugs within agreed timelines.

–        Dashboard Development: Swiftly conceptualizing, designing, and developing visually engaging and functional dashboards tailored to meet the firm's specific requirements within stringent timelines.

–        Collaborative Approach: Work closely with stakeholders’ other team members, to understand dashboard requirements and ensure alignment with business objectives.

–        API Integration: Explore and integrate dashboard APIs where applicable to enhance functionalities or enable custom integrations for a more comprehensive dashboard experience.

Key Skills Required

–      Front-end Technologies: Proficiency in HTML, CSS, JavaScript, and expertise in UX/UI principles to enhance dashboard user interfaces and ensure responsiveness.

–      Strong Backend Development Skills: Proficient in at least one backend language and understanding of backend frameworks to facilitate data integration and backend functionalities for dashboards.

–      Strong SQL Skills: Ability to efficiently extract, manipulate, and analyze data using SQL queries from various databases to integrate into the dashboards.

–      Dashboard Development Experience: Prior experience in rapid dashboard development, including designing, developing, and deploying dashboards within accelerated timelines.

–      Being able to work independently, understand industry landscape and come up with innovative solutions to tackle various issues. 

Responsibilities

• Manage the product development and R&D process, ensuring all stakeholder timelines and deliverables are met.
• Source vendors and negotiate for cost-effective purchases, while reducing delivery times.
• Achieve product assortment goals while ensuring product quality, testing standards, and margin expectations are met.
• Work closely with sales to understand customer directives, analyze sales data, and review new product forecasts.
• Use personas, stakeholder maps, customer journey maps, etc. to develop and refine new product concepts.

Requirements

• 10+ years of experience in product development, with a focus on sensors, IoT, and electronics.
• Comfortable with technical aspects of product development and communicating with engineering teams.
• Experience in dealing with the Chinese vendor ecosystem and exposure to China's ecosystem.
• Great negotiation skills and a mix of business acumen and product knowledge.