Customer Support Associate

Role Description : Senior Java Developer

As a senior developer you will be responsible to manage the software development life cycle from planning to prioritizing to testing and release. Responsibilities includes gathering system and team product requirements, building java modules and testing features before release. Should have hands on experience developing software with agile methodologies and are ready to lead our junior developers.

Responsibilities • Contribute to all phases of development lifecycle. • Planning of API workflow. • Understanding the requirements all the teams involved and planning the development process. • Write well designed, testable, efficient code. • Prepare and produce releases of software components. • Support continuous improvements by investigating alternatives and technologies and presenting these for architecture review. • Designing, implementing, and maintaining java applications that are often high-volume and low latency. • Identify bottlenecks and bugs and advise solutions to these problems. • Develop highly scalable REST APIs to use in our applications. • Guide the team and help them in any complex situations.

Required Qualifications We are looking for individuals who are curious, excited about learning, and navigating through the uncertainties and complexities that are associated with a growing company. Some qualifications that we think would help you thrive in this role are: • Minimum 8+ Years in a Java programming. • Expert hands-on knowledge of latest technology, good exposure to web technologies and open to all technologies like Java, J2EE, Spring Boot, Microservices, Cloud computing, any DB. • Very good exposure to DevOps concepts and tools, Continuous Integration and Continuous Delivery. • Quick learner believes in continuous learning and acts as a catalyst for building the culture within the organization. 

• Analytical thinking skills, problem solving with strong exposure to root causing tools and techniques and ability to come up with solutions in complex situations. • Familiar with various design and architectural patterns. • Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT

Preferred Qualifications • Deep insights of Java and J2EE internals such as memory management, transaction management, etc. • Skill for writing reusable Java libraries. • Proficient understanding of code versioning tools, such as Git. • Familiarity with build tools such as Ant, Maven, and Gradle. • Ability to work without guidance and under tight deadlines. • Result oriented and focused on meeting deliverable timelines. • Teamwork and willingness to listen to others. • Communicate effectively • Good knowledge of microservices. • Expertise in developing enterprise level web applications and RESTful APIs using Microservices with demonstrable production-scale experience. • Strong background working with Linux/Unix environments. • Working experience in industry standard protocols related API security. • Clear understanding of web services and SOA related standards like REST/OAuth/JSON.

Location: Bengaluru/Udupi (NO WORK FROM HOME OPTION)

Notice Period: Immediate Joining or Maximum 1 Month

The Company:

It’s no surprise that 6sense is named a top workplace year after year — we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s https://www.glassdoor.com/Award/Top-CEOs-at-SMBs-LST_KQ0%2C16.htm">2021 Top CEO Employees Choice Awards.

In 2021, the company was recognized for having the Best Company for Diversity, Best Company for Women, Best CEO, Best Company Culture, Best Company Perks & Benefits and Happiest Employees from the employee feedback platform Comparably. In addition, 6sense has also won several accolades that demonstrate its reputation as an employer of choice including the Glassdoor Best Place to Work (2022), TrustRadius Tech Cares (2021) and Inc. Best Workplaces (2022, 2021, 2020, 2019).

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. The 6sense Revenue AI captures anonymous buying signals, predicts the right accounts to target at the ideal time, and recommends the channels and messages to boost revenue performance. Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably.

What we’re looking for:

• 4-9 years of working experience as UX Designer
• Experience with designing B2B SaaS applications
• Customer-centric design mindset
• Passion for creating products that resonate on an emotional level and drive
• business results
• Experience working on Martech, Adtech, or Salestech applications is a strong plus, but not mandatory
• Multiple concepts and iterations around user interaction models and workflows
• Wireframes, screen flows, prototypes
• Understand how design impacts customers and business
• Good at tracking business post design implementation to measure success and identify opportunities to enhance the experience
• Discovery: Work with PM to discover customer’s needs by doing customer research
• Define: Do competitive analysis and external trends analysis and define the problems, Usability Criteria and Critical Success Factor
• Design: Use different design frameworks to produce the customer-centric solution and deliver, personas, user scenarios/stories, storyboards, Journey Map, User Flows, Wireframes
• Deliver: UI with spec, communicate the rationale behind the design, help dev team move forward
• Online portfolio showing examples of real published work skills required
• A positive attitude; a collegial outlook; and the flexibility to work in a fast-changing environment — and a sense of humour is a plus for our team culture

In this role, you will:

• Articulate complex visions through simple and novel designs
• Engage with customers and learn quickly through iterative prototyping
• Participate in customer research and apply insights to generate designs that deliver customer delight
• Collaborate effectively with other designers, product managers, developers and marketers
• Design user interactions, workflows, and interfaces that meet feature user needs, customer feedback, and feature requirements.
• Solicit feedback and contribute constructively to design reviews
• Advance a strong point of view, backed up by customer data, design rationale, personal expertise, and industry trends

What you’ll bring to this role:

As a Product Designer and part of our UX team, you will collaborate closely with our Design, Product Management, Development teams and other cross-functional partners and customers. You will excel at this role if:

• You are highly skilled in all aspects of design: User Research, Information Architecture, Wireframing, Visual Design, and Usability Testing. Turning complex flows into simple and intuitive experiences and working on deliverables throughout the product life cycle to support design discussions, decision making, and development.
• You have B2B SaaS experience and have worked closely with product management development and analytics team to ensure the highest quality product delivery.
• You have the ability to put yourself in the user’s shoes, read between the lines of user feedback, and keep a constant drumroll of UX improvements.

We need someone who has imagination and vision, but who’s also able to buckle down to produce actionable designs. You’ll have smart, skilled, and personable colleagues — culture is as important to us as the final product. Our reputation and vision are the strongest in our market and we’re backed by a seasoned executive team to help navigate our continued year-over-year grEvery person in every role at 6sense owns a part of defining the future of our industry-leading technology. You’ll join a team where curiosity is prized, no one’s satisfied with the status quo, and everyone’s all-in on the collective good.6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure successby the value we create for our customers.

We want 6sense to be the best chapter of your career.

Feel part of something

You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.

At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you're entrusted with applying your unique talents to help bring that vision to life.

Build a career

As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.

Enjoy work, and your life

This is a place where you’ll do your best work and inspire others to do theirs — where you’re guaranteed to make real connections, for life, along the way.

We want to help you prioritize health and wellness, today and tomorrow. Take advantage of 100% employer-paid dental & vision; a monthly stipend to support your physical, mental, and financial wellness; generous fertility and adoption benefits; paid parental leave; short- and long-term disability insurance; and an employee assistance program. Plus, we have an open time-off policy, so take as much as you need.

Set for success 

A vision as big as ours only comes to life when we’re all winning together.

We’ll make sure you have the equipment you need to work at home or in one of our offices. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and office, we have you covered in the locations they’re offered.

That’s the commitment we make to every one of our employees. If this sounds like a place where you'll thrive as you take your success to the next level, let’s chat!

Role Overview

We are looking for a Content Marketing Executive to craft and deliver high-impact content across platforms. This role is perfect for a creative storyteller who loves experimenting with formats, understands audience needs, and can bring fresh ideas to life.

Key Responsibilities

• Build and grow our client's presence across social media with engaging content and community interactions.
• Write blogs, articles, and website copy that boost search visibility and provide real value to home buyers and sellers.
• Craft compelling ad copy for campaigns that drive awareness, engagement, and conversions.
• Experiment with new content formats, storytelling techniques, and viral strategies.
• Collaborate with cross-functional teams to align content with brand and marketing goals.

What We’re Looking For

• Experience: 1–3 years in content marketing, PR, or social media.
• A creative thinker with an audience-first mindset.
• Strong writing, editing, and storytelling skills.
• Ability to adapt quickly, learn fast, and think outside the box.
• A growth mindset with curiosity to explore emerging trends in digital marketing.

Why Join Us?

• Opportunity to shape the voice of a growing brand.
• Dynamic, fast-paced environment with room for creativity.
• Competitive compensation with growth potential.
• Collaborative team culture that encourages innovation.

Role: Account Manager

Job Overview:

You will be working on managing accounts in the US or Europe. You will market an AI-based product and service to CXOs in Private Equity firms, Investment Banks, and Fortune 500 corporations. You will experience working with some of the sharpest minds in the Industrial and TMT sectors focused on Strategy and M& A.

Your focus will be:

• Source sales opportunities through outreach campaigns, social media, and inbound lead management
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executive for further development and closure
• Achieve quarterly quotas for sales meetings and help sales leader/ executive achieve respective sales targets
• Research accounts, identify key players, and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Perform effective online demos to prospects (for cognitive applications)

Preferred Experience:

• Must have at least 4+ years of RELEVANT experience in Sales/Inside/Sales/Solution
• Selling/Account management/Business development in a closing/quota-bearing role.
• Willing to overlap with timings in the US and UK

Primary Responsibilities:

• Managing existing clients
• Building a database of relevant clients
• Qualifying accounts
• Identifying contacts
• Outreach, follow-up, and set-up meetings
• Content creation
• Review with sales partners on a weekly basis
• Industry and market research, to stay abreast of trends and help pitch/ position services

Required Skills & Personal Attributes:

• Excellent business writing and verbal communication skills including presentation skills.
• Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
• Ability to develop and articulate strategic recommendations based on rigorous data analysis.
• High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel, etc. )
• Strong interpersonal skills: the ability to work with teams in a timeline driven high-pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong can do' attitude; ability and willingness to work in a small and fast-growing set-up; ability to pro-actively identify ways to contribute to the firm's goals & mission; international experience; professional appearance as well as the manner of speaking.

Educational Background:

Bachelor's degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc. ); And an MBA from a reputed institution in India / abroad

• EDW/BI experience of 15+ years with at least 2-3 end to end EDW implementation experience as Solution or Technical program manager
• Must have at least ONE Azure Data Platform implementation experience as Solution or Technical Project manager (Azure, Databricks, ADF, PySpark)
• Must have technology experience in any of the ETL tools like Informatica, Datastage and etc.
• Excellent communication and presentation skills
• Should be well versed with project estimation, project planning, execution, tracking & monitoring
• Should be well versed with delivery metrics in Waterfall and/or Agile delivery models, scrum management
• Preferred to have technology experience of any of the BI tools like MicroStrategy, Tableau, Power BI and etc.

Requirements:

• Proficiency in shell scripting.
• Proficiency in automation of tasks.
• Proficiency in Pyspark/Python.
• Proficiency in writing and understanding of sqoop.
• Understanding of Cloud Era manager.
• Good understanding of RDBMS.
• Good understanding of Excel.
• Familiarity with Hadoop ecosystem and its components.
• Understanding of data loading tools such as Flume, Sqoop etc.
• Ability to write reliable, manageable, and high-performance code.
• Good knowledge of database principles, practices, structures, and theories.

Recko Inc. is looking for data engineers to join our kick-ass engineering team. We are looking for smart, dynamic individuals to connect all the pieces of the data ecosystem.

What are we looking for:

1. 3+  years of development experience in at least one of MySQL, Oracle, PostgreSQL or MSSQL and experience in working with Big Data technologies like Big Data frameworks/platforms/data stores like Hadoop, HDFS, Spark, Oozie, Hue, EMR, Scala, Hive, Glue, Kerberos etc.

2. Strong experience setting up data warehouses, data modeling, data wrangling and dataflow architecture on the cloud

3. 2+ experience with public cloud services such as AWS, Azure, or GCP and languages like Java/ Python etc

4. 2+ years of development experience in Amazon Redshift, Google Bigquery or Azure data warehouse platforms preferred

5. Knowledge of statistical analysis tools like R, SAS etc 

6. Familiarity with any data visualization software

7. A growth mindset and passionate about building things from the ground up and most importantly, you should be fun to work with

As a data engineer at Recko, you will:

1. Create and maintain optimal data pipeline architecture,

2. Assemble large, complex data sets that meet functional / non-functional business requirements.

3. Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.

4. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.

5. Build analytics tools that utilize the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics.

6. Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs.

7. Keep our data separated and secure across national boundaries through multiple data centers and AWS regions.

8. Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader.

9. Work with data and analytics experts to strive for greater functionality in our data systems.

About Recko: 

Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and  across external payment ecosystems with agility, confidence and at scale.  . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations. 

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko: 

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.