We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value.
Customer Success Manager Responsibilities:
- Develop and manage client relationships.
- Develop and manage relationships with the project team/internal team.
- Analyze customer data to improve customer experience.
- Act as a liaison between the customer and the delivery team
- Identify, troubleshoot and proactively solve customer problems
- Create positive relationships with customers to turn them into brand advocates
- Responsible for growing customer accounts by identifying new opportunities in existing accounts.
- Meet with customers on a regular basis
- Manage billing disputes and upgrade/downgrade requests
- Provide feedback to the Delivery team on how customers challenges
- Ensure all contractual obligations are kept up to date, including payment terms.
- Minimize customer churn.
Customer Success Manager Requirements:
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- Ability to identify and manage risks
- Deep understanding of technology
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
About Simform
About
Simform is a premier digital engineering company specializing in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products.
Simform, with its deep engineering DNA and unique co-engineering delivery model, is renowned for building future-proof digital products for high-growth ISVs and tech-enabled enterprises.
Our deep-rooted heritage in UX-led experience engineering, coupled with our unparalleled expertise in Cloud, Data, and AI, enables us to build class-leading digital solutions for forward-thinking enterprises.
We have a solid and proven track record of delivering pioneering digital products and solutions in the high-tech, fintech, healthcare & life sciences, supply chain & logistics, retail & ecommerce, and professional services industries.
With a gamut of capabilities under our portfolio, we offer a complete range of digital engineering services, such as:
• Product and Platforms Engineering
• Cloud and DevOps Engineering
• Data Engineering
• AI/ML Engineering
• Digital and Experience Engineering
At Simform, we see software technology programs as dynamic and evolving journeys. Our commitment is to drive early success for our customers. Connect with our team of consultants to outline your initial milestones and develop a compelling Proof-of-Value.
Company video
Connect with the team
Similar jobs
We have Internship Training program for COMPLETE IT FRESHERS who want to do learn real time working on live projects in our IT company Logical Soft Tech Pvt Ltd, Indore(M.P) .
We work on several technologies and have training internship on following tech stack :-
1) For Mobile app development ( Android /IOS/ Flutter )
2)For full stack web development frontend ( react.js ) and backend ( php CodeIgniter / node.js /Java )
3) For frontend web design and development : React .JS
4) For Backend web development ( php CodeIgniter / node.js / Java springboot)
5) for SEO/SMM/Digital Marketing / Manual testing
**
For more enquiry and detail discussion you may reach our HR Number
Company Name : Logical Soft Tech Pvt Ltd
Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15.95.09.19(HR), +91-82.10.25.18.24 (technical Department)
Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,
Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P
Please call on given HR number if any queries or for detail discussion
Manual Tester:
Mandatory Skills:
- Around 3-6 years experience in Manual testing complex applications
- Should be able to follow the defined test plan/strategy and perform test execution and report defects/track to closure
- Should be able to grasp the complex business domain fast and be agile in supporting the Product releases
- Experience using at least one defect management tool – JIRA, HP ALM, ADO etc.
- Software lifecycle management skills: understand the application development tasks and plan testing
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Kotlin, Java
- Important libraries include Dagger, RxJava, Realm
- MVVM Clean Architecture
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
Data Research Associate
Location: Noida Sector 62 (Work From Office - WFO , 5 days in a week)
Employment Type: Full-time
Candidates who have completed their Internship in same domain are also welcomed
Job Description:
We are seeking a highly motivated Data Research Associate to join our team at our Noida Sector 62 office. The ideal candidate will be responsible for gathering and analyzing data, primarily from LinkedIn, to support various business initiatives. This role offers a unique opportunity for interns to learn and contribute to our data research efforts.
Key Responsibilities:
- Conduct in-depth research on individuals, companies, and industries through various online sources, with a primary focus on LinkedIn.
- Utilize Boolean search techniques and advanced search operators to identify and compile data on target audiences.
- Optimize LinkedIn profiles to enhance the visibility and branding of team members and the organization.
- Create and execute data collection strategies that align with our business objectives.
- Analyze and interpret data to provide actionable insights and recommendations.
- Collaborate with the marketing and sales teams to support lead generation efforts.
- Maintain accurate records of collected data and ensure data security and privacy compliance.
- Participate in LinkedIn networking events, webinars, and groups to expand the organization's professional network.
- Assist in CRM integration to facilitate relationship management and lead tracking.
Qualifications:
- Bachelor's degree in a relevant field (in-progress or completed) is preferred.
- Strong knowledge of LinkedIn and its features.
- Proficient in using Boolean search techniques for research.
- Excellent communication and interpersonal skills.
- Detail-oriented and able to maintain data accuracy.
- Strong analytical and problem-solving skills.
- Ability to adapt to changes and learn new LinkedIn features.
- Multilingual skills (a plus).
About CredFlow :
Imagine a business- always stressed with increasing outstanding dues in the market, pressure from vendors and other creditors to pay off debts, managing operations, sourcing material and the list is endless! Now imagine the plight of millions of such businesses globally.
At CredFlow, we are solving SMEs' most pressing problem of cash flow management. We are a full-stack cash flow management solution automating accounts receivables and building multiple stacks of financial solutions on top of that. We have seen pretty good traction in the past few months, achieved product-market fit and are scaling fast. We already have more than 30 Lakh businesses on the CredFlow network and more than $70 billion worth of invoices on the platform.
Above all, we have a gold mine waiting to be unlocked - the humongous amount of financial data flowing through our servers!
In 2021 we raised a 2.1 million $ seed round from marquee VC Funds. We have recently raised $7 million in Series A from marquee VC Funds.
Company Website Link: https://credflow.in/about%20us.html
Role Title: Business Development Executive – Inside Sales
Process: Revenue generation, cold calling, B2B sales, Product demo.
Work Days: 6 days per week
Job Location: Noida
Office Hours: Work from office (10 AM to 7 PM)
Key Responsibilities:
● Reach out to warm leads on call and schedule product demos.
● Understand customer needs and requirements.
● Share product quotation and close the sale
● Maintain relationships with the customers.
● Get customer referrals from existing paid users.
● Provide after-sale support.
● Share weekly and monthly Sales Forecasts of probable conversion.
● Share product feedback to the product management team.
Skills and Background:
● Excellent communication skills
● Prior sales experience is preferred.
● Good Logical and Analytical skills.
● Smart and Collaborative team
● Best in the market Incentive Structure.
● Early-Stage startup experience.
● Graduate/Postgraduate
Job Role - Account Manager-Customer Onboarding (Language - Tamil)
Location - Pune
Responsibilities:
- Operate as the lead point of contact for any and all matters specific to your customers
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment
- Assist with high-severity requests or issue escalations as needed
Requirements:
- 2-8 year's experience in account management
- Should be flexible in working shifts
- Clarity in thought
- Excellent communication skills
- Customer handling experience
- Languages Known: Tamil & English Compulsory
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team. We are a group of young enthusiasts passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/
We are voted as #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to access and manage medical information using the same platform easily. Find out more at https://creliohealth.com/ or get updates on https://blog.creliohealth.in CrelioHealth for Diagnostics
Blog - CrelioHealth for Diagnostics
We are looking for a Female Sales Executive.
Education - Any discipline with good communication skills.
Skills - Need to be a go-getter and should work towards the target to get leads. Lead generation is the primary measurement.
Experience - Minimum 2 years experience ins Tele sales of high-value products.
Senior iOS Engineer (React Native) – Frontend
Opportunity:
Create a consumer facing front end application that will be used by millions of users.
What you will do:
- Develop our mobile apps using Swift/ObjectiveC.
- Work with backend, frontend, and other developers to build out a customer-centric experience that will constantly evolve.
- Work with our designers and customer success team to create a seamless user experience.
- Respond to support team tickets as needed to resolve bugs and issues.
- Participate in contributing ideas, updates, and product development areas to the team.
Experience Range:
3-5 years with technical hands-on experience in building a consumer mobile app. You must have shipped an app to the stores.
Technical Expertise:
- 3-5 years experience with iOS native apps.
- Strong knowledge of Swift and ObjectiveC.
- Strong command of JavaScript ES6.
- Know how to build (fairly) complex layouts without using any CSS frameworks.
- Strong problem solving and analytical skills using data structures.
- Comfortable in a fast-paced startup environment.
- Bias for action shipping quality code quickly.
enterprise products
Strong experience with SOLID and programming design patterns
Strong experience of C#, ASP.NET, MVC, .Net Core
Experience with XML, ADO/ADO.NET, LINQ, AJAX, IIS
Extended experience with SQL, relational and non-relational databases like MongoDb,
DynamoDb
Experience in GIT/AWS DevOps.
Experience with Web API/ Rest API is a must.
Experience of cloud (AWS) is a must
Experience with Agile methodology