We are looking for a technically savvy customer success manager who possesses a strong drive for results. The duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding clients, and minimizing churn. You should also be able to handle customer complaints and requests.
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The ideal Customer Success Manager should engage with customers and maximize value.
Customer Success Manager Responsibilities:
- Develop and manage client relationships.
- Develop and manage relationships with the project team/internal team.
- Analyze customer data to improve customer experience.
- Act as a liaison between the customer and the delivery team
- Identify, troubleshoot and proactively solve customer problems
- Create positive relationships with customers to turn them into brand advocates
- Responsible for growing customer accounts by identifying new opportunities in existing accounts.
- Meet with customers on a regular basis
- Manage billing disputes and upgrade/downgrade requests
- Provide feedback to the Delivery team on how customers challenges
- Ensure all contractual obligations are kept up to date, including payment terms.
- Minimize customer churn.
Customer Success Manager Requirements:
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- Ability to identify and manage risks
- Deep understanding of technology
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Simform
About
Simform is a premier digital engineering company specializing in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products.
Simform, with its deep engineering DNA and unique co-engineering delivery model, is renowned for building future-proof digital products for high-growth ISVs and tech-enabled enterprises.
Our deep-rooted heritage in UX-led experience engineering, coupled with our unparalleled expertise in Cloud, Data, and AI, enables us to build class-leading digital solutions for forward-thinking enterprises.
We have a solid and proven track record of delivering pioneering digital products and solutions in the high-tech, fintech, healthcare & life sciences, supply chain & logistics, retail & ecommerce, and professional services industries.
With a gamut of capabilities under our portfolio, we offer a complete range of digital engineering services, such as:
• Product and Platforms Engineering
• Cloud and DevOps Engineering
• Data Engineering
• AI/ML Engineering
• Digital and Experience Engineering
At Simform, we see software technology programs as dynamic and evolving journeys. Our commitment is to drive early success for our customers. Connect with our team of consultants to outline your initial milestones and develop a compelling Proof-of-Value.
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#ReDesynAbout the job
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Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
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Onboard new employees in order to become fully integrated
Monitor and apply HR recruiting best practices
Provide analytical and well documented recruiting reports to the rest of the team
Act as a point of contact and build influential candidate relationships during the selection process
Promote company’s reputation as “best place to work”
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Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
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Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon