TartanHQ

WHAT ARE WE LOOKING FOR?

We are seeking a motivated and detail-oriented Technical Product Solutions Analyst to join our dynamic team. In this role, you will be instrumental in supporting our client relationships by providing technical expertise, understanding their needs, and ensuring they maximize the value of our product solutions. You will work closely with various internal teams to facilitate smooth onboarding, address technical inquiries, and contribute to overall customer satisfaction.

RESPONSIBILITIES

Support Strategic Account Plans:

• Assist in gathering and analyzing customer data to understand their business requirements, technical landscapes, and objectives.
• Contribute to the development of account growth strategies by identifying potential areas for product adoption and expansion.
• Collaborate with product, sales, and customer success teams to ensure effective delivery of solutions that meet customer needs.

Assist in Building and Managing Client Relationships:

• Support the building of strong working relationships with technical stakeholders within client organizations.
• Communicate the technical value and capabilities of Tartan products, explaining how they address specific customer challenges.
• Assist in proactively identifying and escalating customer technical concerns to the appropriate teams for resolution, contributing to positive customer experiences.

Contribute to Revenue Growth:

• Support the identification of potential growth opportunities within assigned accounts by understanding their evolving needs and product usage.
• Assist in preparing technical aspects of proposals and presentations for upselling and cross-selling opportunities.
• Provide input for accurate sales forecasts based on customer engagement and identified opportunities.

Serve as a Key Technical Contact:

• Act as a primary technical point of contact for Product Managers and Business stakeholders during the onboarding process, ensuring a smooth and efficient experience with Tartan products.
• Proactively engage with assigned accounts to monitor their product usage, technical integration, and overall engagement levels.
• Conduct regular technical check-ins (virtual or in-person) to understand their technical satisfaction and identify areas for improvement or further adoption.

Support Pipeline Development:

• Collaborate with events, partnerships, and marketing teams by providing technical insights and support for webinars, trade shows/conferences, and local partnerships to generate technical interest and identify potential leads.
• Assist in qualifying leads from a technical perspective by understanding their integration requirements and technical feasibility.

Contribute to Data Management:

• Work with the Sales Operations team to ensure accurate and up-to-date technical information and history related to your accounts are maintained within the CRM system.

QUALIFICATIONS

• Bachelor's degree in a technical field (e.g., Computer Science, Engineering, Information Technology) or equivalent practical experience.
• Maximum of 3 years of experience in a technical customer-facing role such as Technical Support, Solutions Engineering, or Technical Product Analysis, preferably with SaaS products.
• Familiarity with software product demonstrations and the ability to explain technical concepts to both technical and non-technical audiences.
• Basic analytical and quantitative skills to understand data related to product usage and customer engagement.
• Ability to work effectively in a collaborative team environment, contributing to team goals.
• A proactive attitude with a willingness to learn and adapt to new technologies.
• Good written and verbal communication skills, with the ability to build rapport with technical contacts.
• Strong organizational and time-management skills.
• Understanding of basic B2B sales concepts and the importance of customer relationships.
• Familiarity with CRM systems is a plus.
• Exposure to or understanding of the Banking/Fintech industry is a plus.

ABOUT THE ROLE

The Chief of Staff is a critical member of the leadership team, serving as a key confidante and right-hand to the CEO. This role requires a highly organized, proactive, and results-oriented individual with exceptional communication, problem-solving, and project management skills. The Chief of Staff will play a pivotal role in driving operational excellence, ensuring smooth execution of strategic initiatives, and supporting the CEO in achieving company objectives.

Key Responsibilities:

Strategic Planning & Execution:

• Collaborate with the CEO to develop and execute strategic plans and initiatives.
• Conduct market research and competitive analysis to inform strategic decision-making.
• Monitor progress towards strategic goals and identify areas for improvement.

Operational Excellence:

• Oversee and streamline internal operations, ensuring efficient and effective workflows across all departments.
• Identify and implement process improvements to enhance operational efficiency and productivity.
• Monitor key performance indicators (KPIs) and track progress towards operational goals.

Project Management:

• Lead and manage cross-functional projects, ensuring timely and successful completion.
• Act like an internal project manager to solve problems, remove blockers in cross-functional projects.
• Develop and maintain project plans, timelines, and budgets.
• Identify and mitigate potential risks and challenges.
• Track project progress and report on key milestones to the CEO.

Executive Support:

• Monitoring Business Performance: Scrutinize and assess the company's performance, encompassing pivotal performance indicators and financial metrics.
• Prepare comprehensive reports and presentations to apprise the CEO about the organization's advancement. 
• Conduct research and gather information as needed to support the CEO's decision-making.

Team Coordination & Communication:

• Drive strong cross-functional collaboration and communication within the organization.
• Facilitate meetings and workshops, ensuring effective and productive discussions.
• Communicate key decisions and updates to relevant stakeholders.

Qualifications:

• 4+ years of experience in a fast-paced, high-growth environment, preferably in the technology or FinTech industry.
• Proven experience as a Chief of Staff or in a similar high-impact role supporting senior leadership.
• Strong analytical and problem-solving skills with the ability to think strategically and creatively.
• Excellent project management skills with the ability to prioritize and manage multiple projects simultaneously.
• Exceptional written and verbal communication and interpersonal skills.
• Strong organizational and time management skills with meticulous attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) 1 and project management tools. 
• A strong work ethic, a proactive and results-oriented approach, and the ability to thrive in a fast-paced environment.
• A passion for technology and the FinTech industry.

BENEFITS

●       Stock Options: We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome.

●       Health Insurance: We believe you and your family deserve robust health coverage because we care about them too. A health policy of INR 3 lakhs is provided, and other benefits to you and your family.

●       MacBook: You get a MacBook that you can use for working anywhere, irrespective of your role at Tartan.

●       Tax Saving Benefits: Our tax-saving options through the Flexi Benefit Plans significantly increase the cash-in-hand post deductions.

ABOUT THE ROLE:

As the Business Head, you will be a critical member of the senior leadership team, directly influencing the overall success and strategic direction of TartanHQ. You will be the driving force behind our revenue generation engine, formulating and executing comprehensive go-to-market strategies, leading all sales and marketing initiatives, cultivating strong and lasting relationships with our diverse clientele, and ultimately achieving ambitious revenue targets. This role demands a strategic thinker with a strong execution mindset, exceptional leadership capabilities, and a deep understanding of the [SaaS/Fintech/Banking] landscape. You will be empowered to build and lead a high-performing team and will play a key role in fostering a customer-centric culture within the organization.

Key Responsibilities:

1. Business Development and Strategic Partnerships:

• Identify and pursue new business opportunities: Proactively identify and qualify potential enterprise, startup, and mid-stage clients across relevant industries. This includes conducting thorough market research, identifying key target accounts, and developing tailored outreach strategies.
• Develop and execute strategic partnership initiatives: Identify, cultivate, and manage strategic partnerships with complementary businesses, technology providers, and industry influencers to expand market reach and create synergistic opportunities.
• Build and maintain strong relationships with key decision-makers and stakeholders: Establish and nurture long-term relationships with C-level executives, procurement leaders, and other key stakeholders within target client organizations. This involves consistent communication, understanding their business needs, and positioning TartanHQ as a trusted advisor.
• Lead the end-to-end sales cycle: Take ownership of the sales process from initial contact and qualification through presentations, negotiations, proposal development, and contract closure.
• Negotiate and close complex deals: Skilfully negotiate terms and conditions to achieve mutually beneficial agreements that drive significant revenue growth for TartanHQ.
• Develop and manage a robust sales pipeline: Build and maintain a healthy and predictable sales pipeline, accurately forecasting revenue and providing regular updates to the senior leadership team.
• Represent TartanHQ at industry events and conferences: Act as a company spokesperson, building brand awareness and generating leads through active participation in relevant industry events, conferences, and networking opportunities.

2. Sales and Marketing Strategy & Execution:

• Develop and execute a comprehensive go-to-market strategy: Define target markets, ideal customer profiles, value propositions, and effective channels to achieve ambitious growth objectives.
• Formulate and implement effective sales strategies: Develop and refine sales processes, methodologies, and tools to optimize sales effectiveness and efficiency. This includes defining sales targets, territories, and incentive structures.
• Develop and oversee the execution of integrated marketing strategies: Collaborate with the marketing team (or lead marketing efforts directly initially) to develop and implement impactful marketing campaigns across various channels (digital marketing, content marketing, social media, public relations, etc.) to build brand awareness, generate leads, and support sales efforts.
• Oversee and guide the sales and marketing team: Provide clear direction, set performance expectations, and offer ongoing coaching and support to the sales and marketing teams to ensure they achieve their individual and collective goals.
• Analyse market trends and competitive landscapes: Conduct in-depth market research to identify emerging trends, understand competitor strategies, and identify opportunities and threats. Utilize this analysis to inform strategic decisions and maintain a competitive edge.
• Collaborate with product development teams: Provide valuable market feedback and customer insights to the product development team to ensure our offerings align with market needs and customer demands.

3. Team Leadership and Development:

• Recruit, hire, and develop a high-performing team: Identify talent needs, lead the recruitment process for sales and marketing professionals, and build a skilled and motivated team.
• Provide mentorship and coaching to team members: Offer regular feedback, guidance, and development opportunities to empower team members to reach their full potential and contribute effectively to the company's success.
• Set clear performance goals and conduct regular performance reviews: Define measurable KPIs for team members and conduct regular performance evaluations to track progress and provide constructive feedback.
• Lead by example: Demonstrate strong work ethic, professionalism, and a commitment to achieving results.

4. Operational Excellence and Performance Management:

• Implement efficient systems and processes: Identify opportunities to optimize sales and marketing workflows, implement CRM systems (e.g., Salesforce, HubSpot), and leverage technology to improve efficiency and productivity.
• Monitor key performance indicators (KPIs): Define, track, and analyze relevant sales and marketing KPIs (e.g., lead generation, conversion rates, customer acquisition cost, revenue growth, churn rate) to measure success, identify trends, and pinpoint areas for improvement.
• Generate and present regular performance reports: Provide insightful reports on sales and marketing performance to the senior leadership team, highlighting key achievements, challenges, and strategic recommendations.
• Drive continuous improvement: Proactively identify areas for operational improvement within the sales and marketing functions and implement solutions to enhance efficiency and effectiveness.

Requirements:

• Experience: Minimum of 10 years of progressive experience in business development, sales leadership, and marketing within the SaaS, Fintech, or Banking industry is mandatory. This includes a proven track record of exceeding revenue targets and building successful teams within these sectors.
• Sales Experience: Must possess significant Software Sales and Enterprise Sales experience, demonstrating a deep understanding of the enterprise sales cycle, complex deal structures, and value-based selling. A strong and established network of contacts within the target industries is crucial.
• Ready To Travel: This role will require frequent travel, up to 50% of the time, both within the city and to other locations, for client meetings, industry events, and team engagements. Candidates must be comfortable with this level of travel.

Skills and Qualifications:

• Leadership Skills: Proven and demonstrable ability to effectively lead, motivate, and develop high-performing sales and marketing teams. Strong influencing skills to build consensus and drive results across different organizational levels and with external stakeholders.
• Business Acumen: A deep and comprehensive understanding of core business fundamentals, including financial management, strategic marketing principles, and effective sales methodologies. Ability to connect sales and marketing activities to overall business objectives.
• Strong Communication Skills: Exceptional written and verbal communication, presentation, and interpersonal skills to effectively articulate complex ideas, build rapport with clients, and communicate effectively with internal teams and stakeholders.
• Problem-Solving Skills: Demonstrated ability to identify, analyse, and resolve complex business challenges in a timely and efficient manner, using a strategic and analytical approach.
• Data-Driven Approach: A strong analytical mindset with a proven ability to leverage data and metrics to inform strategic decisions, track performance, and identify opportunities for optimization.
• Technical Proficiency: Solid understanding of SaaS products and broader technology trends relevant to the [SaaS/Fintech/Banking] industry. Familiarity with CRM and marketing automation platforms is highly desirable.
• Relationship Building Skills: Exceptional ability to build and maintain strong, long-lasting relationships with clients, partners, and internal stakeholders based on trust, mutual respect, and a deep understanding of their needs.
• Entrepreneurial Mindset: A proactive, results-oriented, and innovative mindset with a passion for driving growth and a willingness to take on challenges and explore new opportunities. A strong sense of ownership and accountability is essential.

Benefits:

• Stock Options: We believe that all employees deserve to own a part of Tartan. Everyone should be rewarded for a successful company outcome. You will be granted stock options as part of your compensation package, aligning your success with the company's growth.
• Health Insurance: We believe you and your family deserve robust health coverage because we care about them too. A comprehensive health policy of 3 lakhs is provided, along with other health and wellness benefits for you and your immediate family. We are committed to supporting your well-being.
• MacBook: You will receive a company-provided MacBook for your work, irrespective of your specific role at Tartan. We believe in providing our team members with the best tools to succeed.

Headline

Founder's Office Associate – GTM (Sales, Marketing, Customer Success) | Tartan | Series A HR-Tech Startup

One-Liner

Be the force multiplier that transforms our GTM engine – work directly with Tartan's founder to revolutionize our sales, marketing, and customer success operations as we prepare for Series A.

Role Summary

As the Founder's Office Associate for GTM, you'll work directly with Tartan's founder and department heads to build, optimize, and scale our go-to-market machine. You'll own critical dashboards, drive process improvements, and ensure flawless execution across sales, marketing, and customer success functions. This high-visibility role offers unparalleled learning, impact, and career acceleration for ambitious MBA graduates looking to make their mark in India's startup ecosystem.

Key Responsibilities

• Build and maintain sales, marketing, and customer success dashboards that drive decision-making.
• Analyze conversion metrics and identify optimization opportunities throughout the customer journey.
• Support the development and execution of GTM strategies and campaigns.
• Coordinate cross-functional projects between product, engineering, and GTM teams.
• Design and implement process improvements that increase team efficiency and effectiveness.
• Prepare weekly and monthly performance reports for the founder and leadership team.
• Support quarterly planning and OKR setting for GTM departments.
• Serve as a trusted advisor to the founder on GTM execution and strategy.

What We're Looking For

• MBA graduate from a premier institute with 3-5 years of work experience.
• Strong analytical skills with experience in data analysis and dashboard creation.
• Exceptional communication abilities, both written and verbal.
• Experience in high-performance roles: consulting, VC, tech startups, or founder's office.
• Structured thinking and problem-solving capabilities
• Comfort with ambiguity and ability to create order in fast-changing environments.
• Proficiency with modern work tools (Notion, Slack, Excel/Sheets, data visualization).
• Genuinely interested candidates should find a way to reach out to Meet Semlani, our founder to discuss the opportunity in detail.
• Self-starter mentality with high ownership and attention to detail.

Why You'll Love This Role

• Direct mentorship from the founder of one of India's fastest-growing startups.
• Unparalleled visibility into building and scaling a tech startup.
• Opportunity to develop a broad skillset across multiple business functions.
• Clear path to leadership positions as the company scales.
• Competitive compensation with significant growth potential.
• Work with a talented, ambitious team solving meaningful problems.
• Build systems and processes that will shape the company's future.