Customer Service Executive

Required: Car Sales executive At Ahmedabad, Rajkot, Surat, Navsari

About the Company- automotive industry ( Car Dealership )

Experience of at least 1 TO 2 years as a Car Sales Executive

(Preferably from - a ( automotive industry)

Location - Ahmedabad, Rajkot, Surat, Navsari

Job Description:

Position Overview:

We are seeking a dynamic and customer-focused Car Sales Executive to join our thriving car dealership showroom. The ideal candidate will be responsible for assisting customers in finding the perfect vehicle to meet their needs, providing exceptional customer service, and contributing to the overall success of our sales team.

Key Responsibilities:

• Customer Interaction: Engage with customers in a courteous and professional manner, actively listening to their needs and preferences. Provide detailed information about available car models, features, and pricing.

• Sales Process: Guide customers through the entire sales process, from initial contact to the final sale. Present and demonstrate vehicles, provide test drives, and explain financing and leasing options.

• Product Knowledge: Maintain a thorough knowledge of the car dealership's inventory, including specifications, features, and pricing, to assist customers effectively.

• Customer Service: Ensure a high level of customer satisfaction by addressing customer inquiries, resolving any concerns, and maintaining a positive and helpful attitude at all times.

• Sales Targets: Achieve and exceed monthly sales targets and quotas set by the dealership management.

• Documentation: Complete all necessary paperwork accurately and efficiently, including sales contracts, financing applications, and vehicle registration.

• Follow-up: Maintain ongoing communication with potential and existing customers to nurture leads, answer questions, and facilitate follow-up visits.

• Market Trends: Stay informed about industry trends, new car models, and competitor offerings to provide customers with up-to-date information.

Qualifications:

• 1-3 years of experience in car sales or a related field.

• Strong interpersonal and communication skills.

• Ability to build rapport with customers and provide exceptional customer service.

• Knowledge of automotive features, specifications, and financing options.

• Proven track record of meeting and exceeding sales targets.

• Professional appearance and demeanor.

• Valid driver's license.

Benefits:

• Competitive base salary and commission structure.

• Health, dental, and retirement benefits.

• Training and development opportunities.

• Employee discounts on vehicles and services.

• Friendly and supportive work environment.

Position: Inside Sales Manager

About Simplilearn:

Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 1000 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.

Who are we looking for?

This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting.

What should you do?

• New Customer Acquisition

• Conversion of leads received through various marketing channels

• Preparing short-­­term and long-­­term sales plan towards reaching the assigned goals

• Consistently achieve revenue targets in line with team/organizational objectives

• Proactively identifying cross-­­selling/up-­­selling opportunities with the existing customers

• Identifying references through the existing customer base to increase the sales pipeline

• Customer Relationship Management

• Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction/feedback

• Key Account Management

• New account development

• Operations and Reporting

• Managing pre-­­sales to post-­­sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction

As a Startup Growth Manager, you will work closely with - and learn from - our VP of Sales, Founders, and Client Partners to seek new target accounts and expand existing accounts. Flexiple is in hyper-growth mode right now, and this role is instrumental in keeping us on our upward trajectory.

This role is perfect for someone who is passionate about sales and looking to use this opportunity as a launchpad into inside sales. Learn firsthand how your efforts lead to opportunities for the company and become skilled in researching potential customers, creative outreach, enticing potential clients.

You have the opportunity to be a part of a company that is leading the remote work revolution and changing the way B2B sales is done in the services industry. We expect to grow to $15 million by end of FY22-23.

This is a remote position. However, we require applicants to overlap with both US and Indo-Australian timezone.

• Full Sales Cycle Management: You will manage the entire sales cycle from claiming the lead to closing the sale. As the first and main point of contact for our prospective clients, you will be responsible for bringing these sales to the finish line.
• Client Rapport and Industry Knowledge: Clients are at the heart of everything we do. You will be building rapport with our prospective clients, including researching clients prior to outreach, staying informed on industry trends, and Flexiple's competitors.
• Collaboration with Team Members: You will collaborate with your team to respond to high-volume inbound client leads with urgency. Communicating via Zoom and Slack is critical to maintaining a high level of collaboration and clear communication within the team.
• Growth and Development: Our team has an aversion to complacency. We are always looking to improve both individually and as a team. Being open to and implementing feedback will be critical keys to success in this role and at Flexiple. As you become more comfortable in the role, you will help evolve our demand generation strategy and tactics.

Expectations in Week 1

• Onboard and integrate with Flexiple.
• Learn our business model, about your team members and our story.
• Understand the current client sales, delivery processes while working with the team.
• Become acquainted with the cross functional teams that you will be working along side

Expectations in Month 1

• Complete understanding the current client sales, delivery processes while working with the team.
• Begin to claim and talk to leads, understand their initial needs, overcome any objections, present our value proposition, and close the leads that are a good fit for us and our model.
• Work alongside the various talent units to ensure your prospects are progressing through the funnel.
• Pick up necessary tech skills that are needed for the industry.

Expectations till Month 3

• Be fully ramped up and integrated into the team.
• Continue working on own set of leads and deliver on targets by exhibiting a successful track record of hitting sales goals.
• Build up on the tech skills you picked up in the first month.

Expectations till Month 6

• Have a solid history of claiming and closing new business by consistently meeting or exceeding sales goals.
• Identify areas of process improvement to help increase efficiency and effectiveness for the team.
• Begin to mentor new members of the team, helping them learn about Flexiple, our model, and pass along standard methodologies.

Expectations in Year 1

• Continue to gain and close new business along with managing your funnel to consistently meet and exceed sales targets.
• Become a productive, collaborative, and consistent contributor to the team.

• 0-4 years of experience working in the tech/ startup ecosystem or an engineering graduate with basic understanding of technology.
• Previous software or tech-related sales experience and education are a plus.
• You are "client-centric". You will be working with prospective clients daily; uncovering and resolving clients’ issues through value-based selling.
• You thrive in a fast-paced environment. We are growing rapidly as a company and, as a result, we move quickly. Having exceptional time management skills and the ability to manage a high volume of clients is key to being successful in this role.
• You have a “will-to-win” attitude. You’re looking to not only meet but exceed your quota and are naturally competitive. We provide a base salary plus commission and want our Startup Managers to make the most out of it!
• You’re a “learn-it-all”. We are looking for someone that is always looking to grow, strives for improvement, and constantly seeks feedback from peers/ leaders.
• Along those lines, you are highly collaborative with your team members. Even as an individual contributor, you seek to share and gain knowledge from those around you.
• You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm. This position does sit on our Sales teams, after all.
• You must be a world-class individual contributor to thrive at Flexiple. You will not be here just to tell other people what to do.

• A fully remote (work from anywhere) role
• Receive a more-than-competitive salary plus benefits
• A flat and transparent culture
• Support for setting up home office
• Enjoy a culture with opportunities for growth and learning

Detailed job responsibilities:

• Serves customers by selling products/services as per customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Submits orders by referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
• Recommends changes in products, service, and policy by evaluating results and competitive developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

• To appoint Block Sales Manager in their respective Districts.
• To manage sales operations in assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct trainings to sales team.
• To work with team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast with customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.
• To provide outstanding services and ensure customer satisfaction.