Customer Service Executive

Job Title: Chief of Staff (AI & Data-Driven Strategy) 

Company: StarApps Studio 

Experience: 4+ years 

Location:Pune (On-site) 

About StarApps Studio 

StarApps Studio is a fast-growing Shopify app development company building high-impact ecommerce SaaS products for global merchants. We operate in a high-ownership, fast-execution environment where data, clarity, and speed matter.

Role Overview 

We are looking for a highly analytical and operational Chief of Staff to serve as the right-hand strategic partner to our founders and leadership team. This role is a force multiplier—you will drive executive execution, improve high-level decision-making, and lead strategic initiatives across the company. This requires strong analytical thinking, AI fluency, and the operational rigor to turn visionary ideas into measurable results.

Key Responsibilities

• Executive Strategy & Alignment: Act as a strategic partner to founders by managing business priorities and driving key organizational deliverables.
• Cross-Functional Leadership: Own the execution of high-impact cross-functional initiatives across Product, Growth, Support, and Operations.
• Business Intelligence: Build dashboards, trackers, and comprehensive reports to empower data-backed leadership decision-making.
• AI & Operational Excellence: Leverage AI tools (ChatGPT, automation, analytics) to aggressively optimize workflows and scale internal productivity.
• Operating Rhythm: Drive the cadence of leadership by preparing strategic meeting agendas, synthesizing notes, and ensuring relentless closure on action items.
• Market & Product Strategy: Conduct deep-dive market, competitor, and product research within the Shopify and SaaS ecosystem to inform strategic direction.
• Stakeholder Management: Drive seamless communication and alignment between internal teams and external partners.
• Trusted Advisor: Maintain strict confidentiality and high ownership while handling ambiguous, complex business challenges.

Preferred Qualifications

• 3+ years of experience as a Chief of Staff, Strategy Consultant, or in a similar strategic role.
• Strong data-driven mindset with proven experience using Excel/Google Sheets, dashboards, and reporting tools.
• High proficiency with AI tools like ChatGPT, Notion AI, automation workflows, and prompt-based productivity.
• Exceptional written and verbal communication skills paired with strong stakeholder management abilities.
• Proven ability to operate in a fast-paced startup environment, taking high ownership of outcomes.
• Elite organizational skills, sharp attention to detail, and the ability to multitask seamlessly across competing priorities.
• Experience in ecommerce, SaaS, the Shopify ecosystem, or tech startups is a strong advantage.
• Comfortable working directly with founders and independently solving ambiguous, unstructured problems.

What We Offer

• Direct exposure to startup leadership and strategic decision-making.
• A high-impact role with a significant ownership and growth trajectory.
• The opportunity to work at the cutting-edge intersection of AI, ecommerce, and product execution.
• Competitive compensation with performance-driven growth opportunities.

We're looking for a FinOps Engineer with a DevOps backbone who has an almost

obsessive eye for cost leaks, idle resources, and inefficiencies across our platform. If unused

EBS volumes, oversized instances, or a forgotten dev environment running on weekends

genuinely bother you — you'll fit right in.

This isn't a passive reporting role. You'll be expected to proactively hunt for waste,

propose optimizations, and drive strategic cost conversations with engineering, SRE,

and leadership across Zoop's entire platform — from infrastructure and Kubernetes clusters

to data pipelines and third-party services.

What You'll Own

●​ Continuously audit Zoop's cloud footprint (AWS/Azure/GCP) end-to-end —

compute, storage, networking, databases, observability stack, and SaaS tooling

— and flag every form of waste, big or small.

●​ Proactively propose cost-reduction strategies rather than waiting to be asked

— bring data, options, trade-offs, and a recommendation to the table.

●​ Lead monthly/quarterly cost reviews with engineering and product leadership;

turn billing data into actionable conversations.

●​ Build cost visibility dashboards and chargeback/showback models so every team

at Zoop knows what they're spending and why.

●​ Drive rightsizing, autoscaling tuning, Spot/Reserved Instance/Savings Plan

strategies, and storage tiering across the platform.

●​ Embed cost guardrails into CI/CD pipelines, IaC (Terraform/CloudFormation), and

Kubernetes manifests — catch wasteful resources before they're deployed.

●​ Optimize Kubernetes cost efficiency using tools like Kubecost, OpenCost, or

Karpenter; tune requests/limits, HPA/VPA, and node pools.

●​ Set up automated alerts and anomaly detection for budget breaches, idle

resources, and runaway costs.

●​ Partner with Finance for forecasting, unit economics (cost per user/transaction),

and cloud budget planning.

●​ Evangelize a cost-aware engineering culture — run internal sessions, write

playbooks, and make FinOps a shared responsibility, not a finance afterthought.

Who You Are

●​ Someone with genuine OCD around cost and wastage — you can't sleep

knowing a non-prod cluster ran all weekend at full capacity.

●​ A DevOps practitioner first, who understands why costs happen at the

infrastructure level — not just someone reading billing reports.

●​ Naturally proactive — you don't wait for tickets; you spot patterns, dig in, and

propose changes before anyone asks.

●​ Comfortable challenging engineering decisions diplomatically when they're

expensive, and equally comfortable defending necessary spend to finance.

●​ A clear communicator who can talk to both a senior engineer about Karpenter

configs and a CFO about quarterly burn.

Required Qualifications

●​ 3+ years of hands-on experience in DevOps, Cloud Engineering, SRE, or Cloud

FinOps roles.

●​ Strong working knowledge of at least one major cloud provider (AWS preferred), including native cost tools (Cost Explorer, CUR, Azure Cost Management, or GCP Billing).

●​ Proficiency with Infrastructure as Code (Terraform, CloudFormation, or Pulumi).

●​ Hands-on experience with Docker and Kubernetes (EKS/AKS/GKE).

●​ Scripting in Python, Bash, or Go for automation, reporting, and cost tooling.

●​ Familiarity with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, ArgoCD).

●​ Solid grasp of cloud pricing models — On-Demand, Reserved Instances, Savings

Plans, Spot/Preemptible, committed-use discounts.

●​ SQL skills for querying billing data (AWS CUR via Athena/Redshift, BigQuery

billing exports).

Nice to Have

●​ FinOps Certified Practitioner (FOCP) certification.

●​ Cloud certifications (AWS, Azure, or GCP).

●​ Experience with FinOps platforms (CloudHealth, Cloudability/Apptio, Spot.io,

Vantage, Kubecost).

●​ Exposure to multi-cloud or hybrid-cloud cost optimization.

●​ Understanding of SaaS unit economics (cost per customer, cost per transaction,

gross margin impact).

We are a full-service marketing agency that helps ambitious brands show up sharper, grow faster and stand out in crowded markets. From content and social to performance marketing, design, video and PR, we build and execute brand strategies end-to-end for a diverse roster of clients across industries. We're a team that moves fast, takes creative risks, and holds itself to agency-grade standards on every single deliverable. If you want your work to ship, get seen, and actually move numbers for real brands rather than sit in a deck, you'll fit right in.

Role Summary

Drive brand visibility and audience growth by owning social strategy, content execution and community engagement end-to-end.

Job Details

• Experience: 2-5 years
• Work Model: On-site
• Work Location: ATS Bouquet, Sector 132, Noida
• Work Week: Monday-Saturday, 9:30 AM - 6:30 PM
• Reports To: Head of Marketing / Brand Lead
• Education: Bachelor's degree in Marketing, Mass Communication or related field preferred

Key Responsibilities

• Own the social media strategy and content calendar across all platforms
• Plan, brief and ship content in collaboration with design, video and copy teams
• Identify and adapt trending formats, sounds and cultural moments quickly
• Manage day-to-day community engagement across comments and DMs
• Analyze platform performance and adjust strategy based on data
• Manage influencer and creator collaborations where relevant
• Maintain publishing consistency using scheduling and content tools
• Report on growth, engagement and content performance to leadership
• Stay current with platform algorithm changes and best practices
• Run organic and lightly-boosted experiments to test new content formats

Mandatory Skills & Experience

• 2-5 years managing brand social media accounts with demonstrable growth
• Strong platform-specific content expertise (Instagram, LinkedIn, X, YouTube Shorts)
• Experience briefing designers/editors and reviewing creative output
• Data-driven approach to content and campaign decisions

Preferred Skills (Good to Have)

• Experience managing a brand through a viral or high-growth moment
• Hands-on influencer/creator collaboration experience
• Paid social boosting experience

Tools & Technologies

• Meta Business Suite, LinkedIn Campaign Manager
• Scheduling tools (Buffer, Hootsuite, Later)
• Canva/Figma for quick creative reviews
• Analytics dashboards (native + GA4)

KPIs / Success Metrics

• Follower growth rate
• Engagement rate (likes, comments, shares, saves)
• Content publishing adherence to calendar
• Response time to community interactions

Benefits & Perks

• Competitive compensation with performance-linked growth
• High-ownership role with direct access to leadership
• Fast-tracked career growth in a high-growth environment
• Learning and development support
• A culture that rewards speed, ownership and craft

 CoinCrowd Specialist Content Writer - Crypto (News & Media)

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.

Website: https://coincrowd.com/   

Domain : Finance, Blockchain, Crypto

Role :  Permanent full time Employment 

Job Location : Work from Home / Remote

Overview: We are seeking a talented Content Writer with a strong interest and expertise in cryptocurrency and blockchain technology. As a Content Writer specializing in shopping with cryptocurrency, you will play a crucial role in educating and engaging our audience about the benefits, trends, and practical aspects of using cryptocurrency for online shopping.

Responsibilities:

• Research and create compelling blog posts, articles, guides, and other types of content focused on shopping with cryptocurrency.
• Develop content that educates our audience on how to use various cryptocurrencies for purchasing goods and services.
• Stay updated with the latest trends and developments in the cryptocurrency and blockchain space, especially related to retail adoption.
• Collaborate with our marketing and social media teams to create content that aligns with our brand voice and marketing goals.
• Optimize content for SEO to increase organic traffic and visibility.
• Monitor and respond to audience engagement and feedback related to cryptocurrency shopping content.
• Assist in developing content strategies that support our overall marketing objectives.

Requirements:

• Proven experience as a Content Writer or similar role with a strong portfolio of published articles.
• Solid understanding of cryptocurrency and blockchain technology, particularly as it relates to retail and e-commerce.
• Ability to simplify complex topics and explain them clearly and concisely.
• Excellent research skills and a knack for staying updated with industry trends.
• Strong SEO knowledge and experience with content optimization techniques.
• Ability to work independently and meet deadlines.
• Strong communication and collaboration skills.
• Bachelor’s degree in English, Journalism, Marketing, or a related field (preferred).

Bonus Skills:

• Experience with cryptocurrency wallets and payment systems.
• Familiarity with various e-commerce platforms and their integration with cryptocurrency payments.
• Graphic design skills or familiarity with creating visual content.

Why Join Us:

• Opportunity to be at the forefront of the cryptocurrency revolution in retail.
• Work with a dynamic and innovative team that values creativity and collaboration.
• Flexible working environment with opportunities for growth and development.

In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.