
About Us -
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Position – Customer Service Executive
As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.
Duties & Responsibilities
- Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
- Replenishing retail shelves as per store requirement
- Managing store visual merchandising and managing customer billing and gift-wrapping
- Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
- Maintaining a safe and healthy work environment
- Following the cleaning and hygiene guidelines set by the store
Candidate Qualifications & Skill Requirements
- Candidate should ideally have 2- 3 years of experience in the similar profile
- Graduate in any stream. Hotel Management qualification/ course will be an added advantage
- Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
- Good written and verbal communication skills
- Ability to work well under pressure
- Flexible and works well with a team
- Ability to multitask
Reporting Manager: Store Manager

About Burgundy Hospitality pvt ltd
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Job Description:
· Overall Experience : 5+ years of experience in Snowflake and Python.
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Handle customer inquiries via email and chat, giving prompt answers to customer questions. Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries. Adhere to Service Level Agreement (SLA) deadlines in resolving customer complaints quickly and effectively.
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- Responsible for maintaining accurate financial records and transactions
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We expect to see:
- 2-5 year of experience.
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- Understanding of major browsers and the special considerations required for various quirks.
- Experience with mobile web development.
- Experience with Node.js, package management, build systems (webpack/rollup/esbuild) and the OSS ecosystem.
- Experience with VCS and Git in particular.
- A strong design sense and knowledge of how product design affects UI/UX.
- Strong Javascript foundation and clear understanding of Javascript classes, prototype based inheritance, modules, etc.
We like to see (but not required):
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1. Developing and maintaining web applications: coding, testing, and debugging both client-side (front-end) and server-side (back-end) components of web applications. This includes working with languages like HTML, CSS, JavaScript for the front-end, and server-side languages like Node.js, MySQL, MongoDB, or PostgreSQL.
2. Collaborating with cross-functional teams: The candidate need to collaborate with other team members, such as UI/UX designers, product/operations managers, and other developers, to understand requirements and implement solutions.
3. Learning and applying new technologies: Given the rapid pace of technological advancement in web development, candidates are often expected to learn and adapt to new frameworks, libraries, and best practices. They might spend time researching and experimenting with new tools or technologies and applying them to current projects. This continuous learning is crucial for personal development and for staying relevant in the field.


3 - 5 Years of experience, in that min 2 years of experience with PHP MVC frameworks like
Laravel(preferred), CodeIgniter, etc.
Strong Experience in PHP and MySQL and their declarative query languages
Understanding the fully synchronous behaviour of PHP
Strong experience in JavaScript and good to have working knowledge on any JS frameworks like Angular (Preferred) React, Python etc. - Understanding of MVC design patterns
Good understanding of front-end technologies JavaScript, jQuery, Angular, HTML, and CSS3
Knowledge of object-oriented PHP programming
Understanding accessibility and security compliance
Strong knowledge of the common PHP or web server exploits and their solutions
Understanding fundamental design principles behind a scalable application
User authentication and authorization between multiple systems, servers, and environments
Integration of multiple data sources and databases into one system
Familiarity with limitations of PHP as a platform and its workarounds
Creating database schemas that represent and support business processes
Proficient understanding of code versioning tools, such as Git
Basic knowledge of AWS and Shell command
Responsibilities:
- Develop, record and maintain cutting edge web-based Node Js applications on service platforms.
- Building resilient Rest APIs microservice architecture.
- Use test-driven development and acceptance tests to ensure feature quality.
- Coordinate with co-developers and keep project manager well informed of the status of development effort and serve as the liaison between development staff and project manager
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Skills Required:
Ms-SQL, MongoDB, AWS services (S3 Batch, Lambda, Fargate), Nest Js, Express Js, Typescript.
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- Build/Enable complex customizations of the CRM application and Deployment in Salesforce ecosystem.
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- Must have Experience in Mentoring the People in Team.
- Integration using REST and SOAP.
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