Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.

Duties & Responsibilities

Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
Replenishing retail shelves as per store requirement
Managing store visual merchandising and managing customer billing and gift-wrapping
Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
Maintaining a safe and healthy work environment
Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements

Candidate should ideally have 2- 3 years of experience in the similar profile
Graduate in any stream. Hotel Management qualification/ course will be an added advantage
Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
Good written and verbal communication skills
Ability to work well under pressure
Flexible and works well with a team
Ability to multitask

Reporting Manager: Store Manager

About Us -

Position – Customer Service Executive

Duties & Responsibilities

Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
Replenishing retail shelves as per store requirement
Managing store visual merchandising and managing customer billing and gift-wrapping
Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
Maintaining a safe and healthy work environment
Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements

Candidate should ideally have 2- 3 years of experience in the similar profile
Graduate in any stream. Hotel Management qualification/ course will be an added advantage
Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
Good written and verbal communication skills
Ability to work well under pressure
Flexible and works well with a team
Ability to multitask

Reporting Manager: Store Manager

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About Burgundy Hospitality pvt ltd

Founded :

2012

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.

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