Customer Service Executive

Job Description

· Design technical specifications for RPA (Uipath) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.

· Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.

· Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.

· Complies with and helps to enforce design and coding standards, policies and procedures.

· Ensures documentation is well maintained.

· Ensures quality of coded components by performing thorough unit testing.

· Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.

· Reports status, issues and risks to tech leads on a regular basis

· Improves skills in automation products by completing automation certification.

· Mentors junior developers and performs code reviews for quality control.

Qualifications

Bachelor degree in Engineering / Computer Science

Additional Information

· 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).

· Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.

· Understands development methodology and lifecycle

· Should be trained on RPA tools (Uipath).

· Self-motivated, team player, action and results oriented.

· Well organized, good communication and reporting skills.

What makes you a great fit:

Building browser-based rich user interface applications

Deep knowledge and experience of JavaScript, HTML5, CSS, and JS.

Previous use of one or more JavaScript front-end frameworks such as ReactJS, Next.js

Experience developing interactive dashboards and analytics UIs.

Able to work with JSON data sets and integrate with REST APIs

Responsive design specifically targeting mobile web browsers

Worked with visualization and graphical JavaScript libraries such as Ojet, or other dashboard libraries.

Good understanding of cross-browser compatibility issues and solutions for modern browsers

Experience with open-source technologies and cloud services

Looking for a passionate Production Support Lead and team player who wants to learn, contribute and bring fun & energy to the team. We are a friendly startup where we provide opportunities to explore and learn a lot of things(new technology/tools etc.,) in building quality products using best-in-class technology.

Responsibilities :

·  Customer Relationship Management

·   Incident Management. Manage ticket queue and resolve it in timely manner.

·   Analyzing the incidents and either responding to the end user with a solution or escalating it to the other IT teams.

·  Troubleshoot minor and major system problems in a timely manner and escalate to L3 support when necessary.

·  SLA Management

·  Develop and maintain accurate technical and user documentation.

·  Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience :

·  Strong analytical and problem-solving skills and interest in learning new things will be the key.

·  Excellent interpersonal skills handling internal and external customers

·  About 3 years of professional experience in providing product support in leading BFSI sector organisations

·  Experience in any DB (SQL/noSQL)

·  Testing Exposure will be an added advantage

Firmway

Our software’s are used by large corporates and their auditors for automating balance confirmation and accounts reconciliation. We are looking for a star developer who is looking challenging work, shorter deadlines, kickass mentorship, a rock-solid career growth plan.

About the Role

Firmway is looking for a candidate who is willing to with the FinTech Startup to take it to the next level. The candidate must also possess a strong knowledge of web application development using PHP programming language and MySQL Server databases.

Someone who can take ownership of the responsibility and is willing to go that extra mile. Someone who is hungry for knowledge and wants to climb up the ladder quickly. 

Key Tasks and Responsibilities

• Modifying existing code with new features available in current and future deployments.
• Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality.
• Understand user requirements and prepare an algorithm.
• Write clean, high quality, optimized & reusable code.
• Maintain Security of the Application.
• Identifies competitive advantages and technological trends for the benefit of a company.

Key Skills

• Must be proficient in PHP, Laravel, Mysql, AWS technology stacks.
• Must have experience in working on a framework such as Laravel, front-end development skills including Javascript & JQuery.
• Experience with REST-based API Development.
• Knowledge of Object-Oriented Programming (OOP) Concepts, MySQL, CSS3, JSON, XML & MVC.
• Knowledge of Networking and Versioning.
• Familiarity with SQL/NoSQL databases and their declarative query languages.
• Strong programming skills with an understanding of project cycles, development environments, and source control techniques.

Good to Have Skills:

• Ability to work without supervision.
• Efficiently handles tasks in a reasonable amount of time.
• Ability to communicate with clients, colleagues and management to explain complex issues clearly and concisely.
• Excellent learner.
• Multi-task and manage tasks with varying priorities.

Experience: 1 year.

Education : BE / B.Tech / M.Tech / MCA in CS/IT

Benefits

Being part of a startup that’s turning out to be a game-changer, you will be blessed with:

• Freedom to try new things.
• 2 Saturday’s off.
• Dress code – Casual.
• Take-it-when-you-need-it vacation.

Apply here - https://firmway.in/job

•  Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Must have experience in technical data structures and should know algorithms
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support
• Work independently and should be able to take greater responsibility of projects

• Own end-to-end Software project/program delivery, including Project plan, schedule, execution/monitoring working with SW engineers globally.

  • Work in close collaboration with Program managers, Project Leads & Architects to achieve tactical project goals & balance strategic Software organization goals.
  • Good knowledge of Java preferably Angular.
  • Work closely with Software development teams spread globally, playing a leadership role in Software development process across products.
  • Identify project risks, control them, and manage regular communication to stakeholders, ensuring thoroughness in dealing with the details.
  • Be a change agent. Drive agility in organization & demonstrate sense of urgency.

  Continuously reviews program progress, proactively identify risks and collaboratively develops and drives risk mitigation efforts.

  • Interacts frequently with all levels of internal management as well as across functions and business units.
  • Participates in interactions with customers and regulators concerning product design, systems, and processes.
  • Identifies and manages continuous improvement projects that may span multiple sections or departments with the objective of achieving quality, reliability, and cost improvements.
  • Develops long term plans for product development proposals.
  • Continuous improvement and simplification for efficient delivery.
  • Highly experienced in SDLC implementation
  • Demonstrated facilitation and negotiation skills in driving closure on product/program-related decisions/issues
  • Strong visualization & reporting skills using latest & greatest project management & reporting tools
  • Strong presentation skills and having had the exposure to reporting out project status to senior management.

  Excellent interpersonal/communication/influencing/negotiation skills required

  • Effective communication with customer.

   

  Notice Period :Immediate (0-15 days

Key responsibilities

Write simple, understandable, testable, and efficient code with focus on solid technical stability and performance.

Drive technical improvement by applying software craftsmanship in everyday work as well as by identifying and executing larger refactoring/improvement initiatives.

Contribute in implementation of complex features and design work within the team.

Being part of cross team technical initiatives

Participate in and contribute to the team's Agile practices.

Take responsibility in maintaining high engineering standards, commitment to the product and respect and attitude towards others.

Skills:

Hands-on experience with modern Ruby on Rails practices and development. (1-2 years)

Experience with writing clean, maintainable and scalable code

Good awareness of the Ruby on Rails ecosystems and being in touch with the latest developments in this area

Experience in developing backend APIs/services, micro-service architecture.

Have a clear understanding of database technologies

Awareness/experience with testing methodologies like RSpec

A high-performance mindset to deliver good quality code and also an understanding of the product

Openness with working in a culture of inclusiveness and individual responsibility and experience with Agile methodologies.

Good communication skills – good knowledge of English, both written and oral

Good to have:

Working knowledge of react or other JS based frameworks.

Hands on experience with python, nodeJS, mongo db

• Information Security as Security Analyst (SOC)
• Good understanding of security solutions like Anti-virus, DLP, Proxy, Firewall filtering/monitoring, IPS, Email Security, EPO, WAF etc.
• Hands on experience withIBM QRadar, ArcSight SIEM tool for logs monitoring and analysis,Service now ticketing tool.
• Good knowledge on networking concepts including OSI layers,subnet, TCP/IP, ports, DNS, DHCP, firewall monitoring, content filtering, check point etc.