Cutshort logo
Burgundy Hospitality pvt ltd logo
Customer Service Executive
Customer Service Executive
Burgundy Hospitality pvt ltd's logo

Customer Service Executive

Neeraj Sharma's profile picture
Posted by Neeraj Sharma
2 - 5 yrs
₹1.5L - ₹3.5L / yr
Mumbai, Bengaluru (Bangalore)
Skills
Customer Service
Customer Success
Sales
Retail
Effective communication

About Us -


Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 


Position – Customer Service Executive

 

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values. 


Duties & Responsibilities 

  • Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions  
  • Replenishing retail shelves as per store requirement  
  • Managing store visual merchandising and managing customer billing and gift-wrapping 
  • Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations  
  • Maintaining a safe and healthy work environment  
  • Following the cleaning and hygiene guidelines set by the store 

 

Candidate Qualifications & Skill Requirements 


  • Candidate should ideally have 2- 3 years of experience in the similar profile
  • Graduate in any stream. Hotel Management qualification/ course will be an added advantage
  • Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
  • Good written and verbal communication skills
  • Ability to work well under pressure
  • Flexible and works well with a team
  • Ability to multitask


Reporting Manager: Store Manager

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos

About Burgundy Hospitality pvt ltd

Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable
About
Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. It offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. The company has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy is a consumer brands incubator that integrates retail, online, and B2B distribution. The company offers a unique portfolio of brands that are rich in history, craftsmanship, and passion. It has 12 retail stores across 6 cities in India and offers brands like ROYCE' Chocolate, Papabubble, Onitsuka Tiger, and Maxim’s Paris. Burgundy aims to inspire a generation of global Indians who have traveled the world and yearn to experience the essence of adventure and exploration in India. The company's brands are complex by design yet simple to appreciate, and they tell stories of provenance and passion. Burgundy solves the problem of finding unique and high-quality brands in India by bringing them from around the world. The company operates in the retail, online, and B2B distribution industries.
Read more
Company social profiles
linkedin

Similar jobs

Soulpage IT Solutions
Hyderabad
0 - 1 yrs
₹2L - ₹3L / yr
AWS CloudFormation
DevOps
CI/CD
skill iconDocker
skill iconKubernetes
+4 more

Job Description:

We are seeking a motivated DevOps intern to join our team. The intern will be responsible for deploying and maintaining applications in AWS and Azure cloud environments, as well as on client local machines when required. The intern will troubleshoot any deployment issues and ensure the high availability of the applications.


Responsibilities:

  • Deploy and maintain applications in AWS and Azure cloud environments
  • Deploy applications on client local machines when needed
  • Troubleshoot deployment issues and ensure high availability of applications
  • Collaborate with development teams to improve deployment processes
  • Monitor system performance and implement optimizations
  • Implement and maintain CI/CD pipelines
  • Assist in implementing security best practices


Requirements:

  • Currently pursuing a degree in Computer Science, Engineering, or related field
  • Knowledge of cloud computing platforms (AWS, Azure)
  • Familiarity with containerization technologies (Docker, Kubernetes)
  • Basic understanding of networking principles
  • Strong problem-solving skills
  • Excellent communication skills


Nice to Have:

  • Familiarity with configuration management tools (e.g., Ansible, Chef, Puppet)
  • Familiarity with monitoring and logging tools (e.g., Prometheus, ELK stack)
  • Understanding of security best practices in cloud environments


Benefits:

  • Hands-on experience with cutting-edge technologies.
  • Opportunity to work on exciting AI and LLM projects


Read more
worlds leading customer experience company
worlds leading customer experience company
Agency job
via The Hub by Sridevi Viswanathan
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹12L - ₹25L / yr
Mobile App Testing (QA)
Test Automation (QA)
Appium
skill iconGit
JIRA
+6 more
What Makes You a Great Fit for The Role 
You’re Awesome At –
  • Developing automated mobile application test scripts that are robust, performant and maintainable using Appium, Espresso and other automation tools.
  • Working closely with developers, designers to meet team commitments.
  • Ensuring that applications and API’s developed by the team are reliable and meet user needs
You’ll Be Improving & Responsible To–
  • Testing of any SaaS products and clear understanding of architecture and design across all systems.
  • Test strategy formulation will include decomposing the business and technical requirements into test case scenarios, defining test data requirements, managing test case creation, devising contingencies plans and other preparation activities..
  • Scope and create quality assurance plans, data, procedures and scripts.
  • Good knowledge of mobile concepts. Debugging Concept for iOS and android
Your Experience Across The Years in the Roles You’ve Played -
  • 3-5 years of professional software testing experience.
  • Experience in Mobile App Automation for iOS and Android Apps using Appium, Detox or any other automation tools like Espresso etc.
  • Good understanding of Android Architecture, iOS Architecture and their components.
  • Having a good understanding of databases like Mongo DB and it’s working.
  • Must have knowledge of using debugging proxy application tools like Charles, Fiddler etc.
  • Perform mobile test task estimation, task execution, Regression Testing and Functional System testing.
  • A practiced eye for margin errors and other visual errors in mobile applications.
  • Having understanding and experience in using basic UNIX commands.
  • Working knowledge of XCode instruments And Android Studio.
  • Experience in API / WebServices Testing with tools such as Rest Assured
  • Expertise in JavaScript language is a plus
  • Hands-on experience with Test Cycle Management tools like JIRA
  • Exposure to various development & testing tools such as Git/Jenkins/Bitbucket
  • Must have working knowledge in building and executing automation scripts
  • Good analytical and problem-solving skills.
Your Academic Qualifications may include -
Bachelor's Degree in Computer Science IT or related fields
 
 
Read more
Product org focused on distributed contact centre solutions
Product org focused on distributed contact centre solutions
Agency job
via The Hub by Sridevi Viswanathan
Bengaluru (Bangalore)
3 - 5 yrs
₹10L - ₹35L / yr
Speech recognition
deep speech
athena
espnet
fairseq
+3 more

Job Description: Speech Recognition Engineer

3 years of industry experience

Responsibility:

 Development of ASR engine using frameworks like ESPNET or FairSeq or Athena or

Deep Speech using PyTorch or Tensorflow

 Assist to define technology required for Speech to Text besides core engine

and to design integration of these technologies.

 Work on improvement of model's accuracy and guide the team with best practices.

Desired experience:

 Good understanding of machine learning(ML) tools.

 Should be well versed in classical speech processing methodologies like hidden

Markov models (HMMs), Gaussian mixture models (GMMs), Artificial neural

networks (ANNs), Language modeling, etc.

 Hands-on experience of current deep learning (DL) techniques like Convolutional

neural networks (CNNs), recurrent neural networks (RNNs), long-term short-term

memory (LSTM), connectionist temporal classification (CTC), etc used for

speech processing is essential.

 The candidate should have hands-on experience and any of the end-to-end

implementation of ASR tools such as ESPNET or FairSeq or Athena or Deep

Speech

 Hands-on PyTorch and Tensorflow experience is desirable.

 Experience in techniques used for resolving issues related to accuracy, noise,

confidence scoring etc.

 Ability to implement recipes using scripting languages like bash

 Ability to develop applications using python, c++, Java

 Knowledge of Transformer Models like BERT-base. ELMo, ULM-FIT

 Experience in CI/CD pipeline, MLOps processes

 Hands-on deployment experience using cloud applications like AWS, GCP

Location: Bangalore

Desirable Skills: ML, Knowledge of Speech Recognition frameworks such as ESPNET

or FairSeq or Athena or Deep Speech etc, Hands-on experience of deep learning (DL)

techniques like CNN, RNN, LSTM etc., AWS, GCP

Read more
Bengaluru (Bangalore)
0 - 2 yrs
₹4L - ₹8L / yr
Accounts payable
Accounting
Financial accounting
Voice processing
Outbound marketing
+3 more

Job Description

JD:

Position: Junior process associate – Outbound calling.

Experience: fresher with any qualification or 1 to 2 years of experience in the Voice process is also preferred.

 

Key Responsibilities:

  • Will be primarily making Outbound calls or taking calls to process the invoice related to vendor payments, Vouchering, invoicing, billing escalations.
  • Will have to make or take a minimum of 60 calls per day.
  • Will be accountable for working through the task assigned on a weekly basis.
  • Establish and maintain effective and cooperative working relationships with the Onshore team.
  • To provide daily status to the team lead on the completion of work.
  • Prepared to take up additional responsibilities assigned other than the usual task
  • Highly motivated with a desire to learn

    •    Ability to work efficiently without compromising on Quality and Productivity. 

Please note the below mandatory points:

  • Candidates will be working in the US shift permanently.
  • Excellent communication skills are mandatory.
  • Only one side cab drop is provided for post 10:00 pm logouts only.
  • Only Male candidates can apply as it is the core night shift.
  • Candidates should be willing to join immediately or max 15 days.
  • Candidates should be available for weekend support ( roster method) 5 days working.
  • Candidates should be well reversed with basic concepts of Accounting.
  • Candidates are eligible for weekend allowances and nightshift allowances ( if under shifts)

Skills

outbound calling, voice process

Read more
Birla Soft
at Birla Soft
8 recruiters
Naveen Anumula
Posted by Naveen Anumula
Hyderabad, Pune, Mumbai, Bengaluru (Bangalore), Delhi, Gurugram, Noida, Chennai, Coimbatore
4 - 10 yrs
₹9L - ₹24L / yr
skill iconJava
J2EE
skill iconjQuery
GWT
JSP
+8 more
  • 4+ yrs of experience having strong fundamentals on Windchill Customization & Configurations, Reporting Framework Customization, Workflow Customization , Customer handling
  • Strong Customization background around Form Processors, Validator, data utilities, Form Controllers etc.
  • Strong Programming skills in Java/J2EE technologies – JavaScript, GWT, JQuerry, XMLs, JSPs, SQL etc.
  • Deep Knowledge in Windchill architecture
  • Experience in atleast one full lifecycle PLM implementation with Windchill.
  • Should have strong coding skills in Windchill development and Customization, ThingWorx Navigate Development (Mandatory), Thing Worx Architecture Configurations Mashup creation, ThingWorx and Windchill Upgrade
  • Should have Build and Configuration management (Mandatory) - HPQC \JIRA\Azure\SVN\GITHUB \ Ant
  • Knowledge & Experience in Build and Release process
  • Having worked on custom upgrade will be a plus.
  • Understanding of application s development environment, Database, data management and infrastructure capabilities and constraints. Understanding of Database administration, Database design and performance Tuning
  • Follow Quality processes for tasks with appropriate reviews. Participate in sharing knowledge within the team.
Read more
Amagi Media Labs
at Amagi Media Labs
3 recruiters
Rajesh C
Posted by Rajesh C
Remote, Bengaluru (Bangalore)
3 - 10 yrs
₹25L - ₹40L / yr
User Experience (UX) Design
UX Designer
skill iconHTML/CSS
Wireframing
Product design
+1 more
Job Responsibilities:
Initiate/ participate in user research initiatives and insights to drive design decisions
Translate user needs and business goals into innovative products that provide an engaging
user experience.
Collaborate effectively with cross functional teams right from Design, Product Management,
Engineering, Operations to Marketing
Practice design thinking, understand ‘jobs to be done’ framework, agile and lean UX
methodologies
Help define the UX Strategy
Create design deliverables like customer journey maps, user flows, information architecture,
wireframes, detailed designs with little direction
Rapidly prototype new products to flesh out the ideas and get feedback from clients before
committing to development work
Manage shifting priorities, deliver pixel perfect products, and consistently meet project
deadlines.
Ensure the quality of the design throughout the development cycle.

Job Requirements:
Ideally a person should have had the below experiences / possess the below abilities to succeed
in this role:

Proven problem solving skills with the ability to understand complex ideas
A portfolio that demonstrates a user centred design process, interaction and visual design skills
with experience designing web apps/ cross platform products in the consumer as well as
enterprise space.
Should be self-driven and proactively look at improving user workflows of existing products.
Should have the ability to thrive in ambiguity.
Have demonstrated ability to conduct user research, usability testing to uncover unarticulated
user needs, usability issues etc
 
Good learning ability to grasp new domains and comfort to understand both depth and breadth
across the technology platform(s)
Should be a team player and be comfortable collaborating across teams.
Should possess good communication skills to articulate the design process and design
decisions to stakeholders.
Should be proficient in developing and documenting detailed user experience specifications.
Knowledge of design tools like Figma, Adobe XD etc (Experience working with HTML/CSS is
a bonus)

Preferred Work Experience: 4-10 years , preferably with a combination of work experience in start-up
environments as well as large corporates


Education/Qualifications: B-Des /M-Des from institutes like NID, Srishti or IDC (IIT) preferred.
Nevertheless, your portfolio and thought process will play a more important role than formal design
education.
Read more
Pinghala
at Pinghala
1 recruiter
Ashwini Dhaipule
Posted by Ashwini Dhaipule
Pune
6 - 10 yrs
₹6L - ₹15L / yr
Software Testing (QA)
Shell Scripting
Data management
ETL QA
ETL
+3 more

ABOUT US:
Pingahla was founded by a group of people passionate about making the world a better place by harnessing
the power of Data. We are a data management firm with offices in New York and India.Our mission is to help transform the way companies operate and think about their business. We make it easier
to adopt and stay ahead of the curve in the ever-changing digital landscape. One of our core beliefs is
excellence in everything we do!

JOB DESCRIPTION:
Pingahla is recruiting ETL & BI Test Manager who can build and lead a team, establish infrastructure, processes
and best practices for our Quality Assurance vertical. The candidates are expected to have at least 5+ years of experience with ETL Testing and working in Data Management project testing. Being a growing company, we will be able to provide very good career opportunities and a very attractive remuneration.

JOB ROLE & RESPONSIBILITIES:
• Plans and manages the testing activities;
• Defect Management and Weekly & Monthly Test report Generation;
• Work as a Test Manager to design Test Strategy and approach for DW&BI - (ETL & BI) solution;
• Provide leadership and directions to the team on quality standards and testing best practices;
• Ensured that project deliverables are produced, including, but not limited to: quality assurance plans,
test plans, testing priorities, status reports, user documentation, online help, etc. Managed and
motivated teams to accomplish significant deliverables within tight deadlines.
• Test Data Management; Reviews and approves all test cases prior to execution;
• Coordinates and reviews offshore work efforts for projects and maintenance activities.

REQUIRED SKILLSET:
• Experience in Quality Assurance Management, Program Management, DW - (ETL & BI)
Management
• Minimum 5 years in ETL Testing, at least 2 years in the Team Lead role
• Technical abilities complemented by sound communication skills, user interaction abilities,
requirement gathering and analysis, and skills in data migration and conversion strategies.
• Proficient in test definition, capable of developing test plans and test cases from technical
specifications
• Single handedly looking after complete delivery from testing side.
• Experience working with remote teams, across multiple time zones.
• Must have a strong knowledge of QA processes and methodologies
• Strong UNIX and PERL scripting skills
• Expertise with ETL testing & hands-on with working on ETL tool like Informatica, DataStage
PL/SQL is a plus.
• Excellent problem solving, analytical and technical troubleshooting skills.
• Familiar with Data Management projects.
• Eager to learn, adopt and apply rapidly changing new technologies and methodologies.
• Efficient and effective at approaching and escalating quality issues when appropriate.

Read more
Turing
at Turing
1 recruiter
Misbah Munir
Posted by Misbah Munir
Remote only
2 - 5 yrs
₹5L - ₹9L / yr
Recruitment
Recruitment/Talent Acquisition
technical recruiter
Negotiation
technical recruitment

Primary responsibilities :


Screening / Conducting interviews with engineering talent to :


1. Assess English communication skills (verbal and written)

2. Negotiating rates

3. Assess resumes, ensuring they meet Turing's standards

4. Keep a tight communication loop with software engineering candidates and maintaining

relationships with high-quality engineering talent.

5. Keeping candidates- info updated in Turing's platform.

6. Providing feedback and following up with candidates.

7. Monitor, audit, and grow Turing's engineering pipeline.

8. Working with the Vetting Operations team to refine Turing's outreach strategy and vetting process.

9. Identify, reach-out, and attract relevant professionals to drive the strategic growth of Turing's

engineering pipeline by working closely with engineering, sales, and matching teams to prioritize

sourcing strategy.


Experience:


Must have:


1. Experience in talent support roles is essential

2. Customer service experience and or HR experience.

3. Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.

4. Hungry for career growth


Hours : Must be willing to work i n South Asian time zones. Most of our engineers are from South

America, Europe, Africa, and South Asia. In order to get on calls with them, they'd need to be able to work between UTC-5 to UTC+5. Calls usually happen between 3:30 PM - 00:30 am in Indian

Timings.


Nice to have:


1. At l east 2 years of experience sourcing or recruiting technical talent with a proven track record of success. Knowledge and experience of the recruiting cycle.

2. Engineering Degree preferred

3. Previous remote working experience

4. An eye for talent and a strong understanding of the differences i n knowledge and expertise

between highly-skilled developers and average talent.

5. Formal or informal experience teaching English preferred


Key qualities:


1. Great English speaker :

- The ability to assess other peoples English communications skills

- Grammar

- Vocabulary

- Accent

- Diction

- The ability to express and communicate complex information clearly and effectively.

- The person would get on a video call, onboarding engineers to the platform.


2. Persuasive and empathetic :

- Some engineers aren't completely sold on joining Turing yet, and so this person would need to

explain the benefits of joining the Turing platform.

- This person would need to provide developer support over emails.

- Conflict resolution

- Create an inviting atmosphere, make the developer feel comfortable.


3. Can negotiate :

- If the engineer's salary ask is too high, the engineer would not be hired by us or our clients.

Therefore, this person would need to set the right expectations for a win-win solution here.

- We have a negotiation script that recommends how much each person should be paid based on

location, and the person can use this to negotiate.


4. Team Work :

- Ability to work under pressure and adhere to tight deadlines while keeping quality.

- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.


5. Process-driven/methodical :

- Strong attention to detail.

- Problem solver and can easily identify areas of improvement

 

Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.

Read more
End to end IT solution company based at Mumbai, India.
End to end IT solution company based at Mumbai, India.
Agency job
via Sagar Enterprises by Rupali Khamkar
Nariman Point, Mumbai
3 - 9 yrs
₹3L - ₹6L / yr
neft
RTGS
SFMS
Neft
CCIL

Resource Should have At least 3+ Year Experience and have worked in NEFT & RTGS ( Specially SFMS v6.1)

Resource Should know Troubleshooting of Finding Messages for NEFT,RTGS, LC & BG.

Application Start and Stop Knowledge

Basic Database Knowledge i.e., Login and Executing Command including Data pump.

RTGS Message Types

NEFT message Types

NEFT & RTGS Flow

F Series Messages

SFMS Login, Report generation, Message Findings etc.

Basic MQ Knowledge

Certificate Request Generation for RTGS & NEFT.

Requirements of NEFT & RTGS.

Installation of SFMS & its Patches including Configuring Client Settings

Resource should well aware about NEFT & RTGS Systems i.e. SFMS.

Read more
service based company
service based company
Agency job
via Myna Solutions by Preethi M
Hyderabad
5 - 9 yrs
₹12L - ₹14L / yr
ETL
Snowflake
Data Warehouse (DWH)
Datawarehousing
Apache Spark
+4 more
Overall experience of 4 – 8 years of experience in DW / BI technologies.
Minimum 2 years of work experience on Snowflake and Azure storage.
Minimum 3 years of development experience in ETL Tool Experience.
Strong SQL database skills in other databases like Oracle, SQL Server, DB2 and Teradata
Good to have Hadoop and Spark experience.
Good conceptual knowledge on Data-Warehouse and various methodologies.
Working knowledge in any of the scripting like UNIX / Shell
Good Presentation and communication skills.
Should be flexible with the overlapping working hours.
Should be able to work independently and be proactive.
Good understanding of Agile development cycle.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
companies logos