- Manage customer queries via phone, email & chat
- Resolve issues promptly with empathy & accuracy
- Collaborate with teams on process improvements
- Maintain high NPS through effective communication
Shubham Vishwakarma
Full Stack Developer - Averlon
About MathonGo
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India's one of the best online learning platform for Math. Our mission statement: "Math bole toh MathonGo"
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Job Title: Customer Service Executive
Job Description:
As a Customer Service Executive, you will play a crucial role in delivering excellent customer experiences. You will be responsible for handling customer inquiries, resolving issues, and ensuring overall satisfaction. Strong communication skills, empathy, and a solution-oriented mindset are key to success in this role.
Must-Have Skills:
- Communication Skills: Exceptional verbal and written communication skills to interact effectively with customers.
- Customer Focus: A customer-centric approach with the ability to understand and meet customer needs.
- Problem-Solving: Strong problem-solving abilities to address customer issues and find satisfactory resolutions.
- Empathy: Ability to empathize with customers and provide support in a compassionate manner.
- Multitasking: Capacity to handle multiple tasks efficiently in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing situations and customer requirements.
- Team Collaboration: Ability to collaborate with cross-functional teams to achieve customer satisfaction.
Good-to-Have Skills:
- Product/Service Knowledge: Familiarity with the company's products or services.
- Previous Customer Service Experience: Prior experience in a customer service role is advantageous.
- Technical Proficiency: Basic technical skills to navigate systems and assist customers with online platforms.
- Time Management: Efficient time management skills to prioritize and meet deadlines.
- Language Proficiency: Additional language proficiency may be beneficial, depending on the customer base.
ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming how India moves. Our team is passionate about developing long-term solutions that advance ONN Bike's mission of providing access to affordable, connected, and sustainable mobility solutions for all.
Roles and Responsibilities
- Utilize in-depth knowledge of the industry to identify trends, opportunities, and potential partnerships.
- Identify and pursue new business opportunities to drive the company's market presence.
- Establish and nurture relationships with customers and key stakeholders
- Identify and capitalize on upselling and cross-selling opportunities to enhance overall business profitability.
- Devise and execute initiatives to minimize asset maintenance expenses while maintaining service quality.
- Develop and implement strategies to maximize revenue per user rate.
- Collaborate with cross-functional teams to implement cost-effective maintenance practices.
- Stay informed about industry developments and integrate insights into strategic decision-making.
Skills and qualifications required
- Proven experience as Dealder Development or Franchise Development is required.
- Strong analytical skills and the ability to translate insights into actionable business strategies.
- Excellent communication and negotiation skills.
- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred).
- Ability to thrive in a fast-paced, dynamic environment.
React.js
Javascript
Redux/FluxJob Description:
We are seeking a talented and experienced React Developer to join our dynamic team. As a React Developer, you will be responsible for designing, implementing, and maintaining user interfaces for our web applications. The ideal candidate is passionate about front-end development, has expertise in React.js, and is well-versed in related technologies such as Redux Toolkit, Redux Saga, MUI (Material-UI), and TypeScript.
Key Responsibilities:
- Develop robust and responsive user interfaces using React.js and related technologies.
- Implement state management with Redux Toolkit and handle asynchronous operations efficiently using Redux Saga.
- Utilize MUI (Material-UI) to create visually appealing and user-friendly components.
- Design and implement custom hooks to enhance code modularity and maintainability.
- Implement OAuth-flow and JWT for secure and seamless user authentication.
- Work with JSON data and integrate external services using Amplify.
- Ensure responsive design principles are applied to deliver an optimal user experience across devices.
- Collaborate closely with cross-functional teams, including UI/UX designers and back-end developers.
- Adhere to coding standards such as Airbnb and use ESLint for consistent code quality.
- Demonstrate strong logical thinking and problem-solving skills in the development process.
- Contribute to the continuous improvement of development processes and best practices.
Key Skills:
- Proficiency in React.js and a solid understanding of its core principles.
- Experience with state management using Redux Toolkit and handling asynchronous operations with Redux Saga.
- Familiarity with MUI (Material-UI) for creating modern and responsive user interfaces.
- Expertise in designing and implementing custom hooks for code modularity.
- Knowledge of OAuth-flow, JWT, and secure authentication practices.
- Experience working with JSON data and integrating external services using Amplify.
- Solid understanding of TypeScript for type-safe React applications.
- Strong command of JavaScript, including ES6+ features.
- Experience with responsive design principles for optimal user experience across devices.
- Adherence to coding standards such as Airbnb and proficiency in using ESLint for code consistency.
- Strong logical thinking and problem-solving skills.
If you are a proactive React Developer with a passion for crafting exceptional user experiences and possess the skills outlined above, we encourage you to apply. Join our team and be a key player in the development of innovative and impactful web applications.
Designation: Sr. Admission counselor
Skills Required:
- Good Communication skills (English mandatory)
- Passion for work
- Leadership / Team player
Roles & Responsibilities:
- Administer school admissions procedures and advise parents and members of the public on admission criteria, collate applications for admission, and monitor criteria being applied consistently.
- Develop marketing strategies with the Principal to support the achievement of the overall admissions
- Manage student enrolment through telephone inquiries, emails, and visitors to the school for enrolment into the school.
- Work in coordination with various external & internal departments.
- Develop institutional goals and objectives consistent with the vision, mission, and values of the School
- Set up and maintain efficient office systems within the school's admin area, including manual and computerized information retrieval systems.
Key Responsibilities:
- Excellent verbal & written communication skills.
- Manage Voice/Non voice Process- Payment, Refunds etc.
- Ensures metrics, monitor process, provide regular coaching & mentoring to team.
- Knowledge of payments and fintech.
- Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
- Providing information about a product or service.
Desired Candidate Profile:
- Excellent verbal and written communication skills.
- Technical bent of mind to isolate a problem quickly.
- Have proven experience in the same domain.
Education- Any Graduate
Java
Spring Boot
Angular (2+)Experience Level 4 - 6 Years
Description
1. Should Have a Working Knowledge of Java/java8, Spring Framework, Spring Boot and Spring Mvc
2. Should Have a Good Understanding of Restful Services
3. Should Have Experience in Mysql of at Least 2 Years
4. Should Be Comfortable with Front End Technologies as Well Like Javascript, Html, Css and Javascript Frameworks
5. Working Knowledge of No Sql Databases Like Mongodb Would Be Desirable
6. Working Knowledge of Different Caching Strategies Like Redis, Hazelcast Would Be Desirable as Well.
7. Should Have Experience in Tomcat8, Jboss Server and Maven for Build Management
8. Should Have Experience On Working in Amazon Web Services and Its Different Offerings
9. Should Have Experience On Working in Agile Environment
10. Knowledge of Testng, Junit and Mockito Frameworks Is Desirable
11. Working Knowledge of Git and Github for Source Code Management
education & Experience: B.e/b.tech/m.c.a./m.sc./m.tech In Computer Science with Experience of 4-5 Years
skills & Abilities: Java, Java8, Spring, Angularjs, Html, Css, Reactjs, Spring Mvc, Spring Boot, Mysql, Redis, Mongodb, Aws
NodeJS (Node.js)React.js
MongoDBJavascriptAre you passionate in coding, art and blockchain? Do you wish to face challenges ahead, develop and deliver features that will be extraordinary towards users? We are looking for experienced developers (blockchain, frontend, backend) to join our team and start a revolution!
About the role as a full stack engineer at Torum, you will be remotely working alongside our core development team from India, Turkey, Malaysia and other regions in the future. A good mindset of forward planning should be cultivated to better your performance!
You will also get involved in constant discussions with our Lead Developer and Operational team members regarding the ideas, concepts as well as feature specifications to further enhance our platform.
Key Responsibilities & Scope
- Delivering well tested, high quality software
- High scalability and flexibility solutions using micro services
- Work well in teams (bonus points if able to lead)
- Qualifications & experience
Highly Favored Experience
- Experience with Solidity
- Web3 JS experience
- Good software engineering skills, insights, and experience
- Good knowledge of cryptography
- Important: Ability to communicate (orally and verbally) well with the team in English
- Experience in building large-scale apps like Social Media, E-commerce, etc. where performance, scalability, and availability are the top priorities
Qualifications and Experience location GMT+8 or GMT+5:30
- Ability to work remotely or on-site (if Malaysia)
- More than 3 years of experience with Node JS (Express framework)
- More than 3 years of experience with React JS
- More than 3 years of experience with experience with MongoDB
- Experience in leading, or being a Senior in a full-stack team to build, constantly improve and optimize a commercial level product, with a decent user base
- Passion for best design, developing and coding practices
- Creating servers and databases for functionality
- Maximizing application performance, uptime, and scalability, maintaining high standards of code quality and thoughtful application design
- Excellent debugging and optimization skills
- Unit/integration testing experience
Angular (2+)React.jsJavaSummary
A techno-project lead within Moonraft holds the responsibility of running a project from a technical and management perspective. The incumbent is expected to have a strong technical know-how and guide and mentor the team on the technical deliverables. In addition to this, a project lead will liase with stakeholders, not limited to clients, to ensure a successful delivery of the project.
Responsibilities
Identifying, assessing and implementing next-gen product solutions; liaising with business partners to unearth needs and requirements
Coordinate with internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time, within scope and within budget
Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
Develop a detailed project plan to track progress and report and escalate to management as needed
Define the Development framework, reusable templates based on the organisation repository and past experience and provide guidance to the team in coding as per design
Manage the work allocation to the teams.
Analyse requirements for feasibility with regards to implementation and work closely with the
solution architect/technical architect on the framework, technology stack
Take a hands-on approach in projects to be able to pitch in at various stages of the project from
a technical perspective.
Manage the relationship with the client and all stakeholders
Perform risk management to minimise project risks
Create and maintain comprehensive project documentation
Mentor team members in project teams with respect to product and domain skills on projects.
Work towards training the teams on relevant skills for the project and conduct 1:1, seek feedback
and address concerns.
Qualification and Experience
BE degree with 4 to 6 yrs of experience in IT sector and at least 1 yr experience in leading teams and managing projects.
Requirements
Strong communication, problem-solving and decision-making skills with ability to effectively communicate . Ability to build strong collaborative business relationships
Ability to negotiate and apply skills to exercise influence over others decisions without express authority and influence change
Demonstrated experience in project management and building project plans and presentations Solid understanding of product pricing and financial concepts. Ability to think both tactically and
strategically
Strong technical understanding and foundation is a must
Ability to take complete ownership of the assigned task or project. Experience in Stakeholder management.
About Moonraft
We are here to advance the human experience through design-driven innovation. Design, to us, is all about creating new meanings, while art is about self-expression and emotive appeal. Bringing these two creative disciplines together and operating at their intersection with business and technology, we drive business innovations with differentiating customer experience. We place the human at the centre, bringing quantitative and qualitative techniques together to develop consumer insights. Our techno-creative team, bridging consumer insights, business understanding, and advanced technology skills, then builds humanistic technology solutions.
We believe experimentation is at the core of every innovation. Radical innovation, in our view, is just an event recognised in hindsight when a number of trial-and-error attempts spark off a breakthrough. Our approach embraces rapid prototyping and empirical evidence in everything we do. As the name says, we are Moonraft Innovation Labs, driving innovation through experimentation.
"Rafters", who inhabit Moonraft, recognize ideas as the boss. They live by imagination, simplicity, and speed. Our egalitarian culture and environment are designed for rafters to thrive and deliver elegant solutions for complex problems.
NodeJS (Node.js)Javascript
Docker
Amazon Web Services (AWS)Job description
Experience: 5+ years
Location: Bangalore
Roles and Responsibilities
- Design and code features in the back-end as per the specifications provided by the Product and Design teams.
- Ship features in fast moving agile sprints.
- Work closely with Product Design and Product Management teams to brainstorm and chalk out details of features.
- Ability to build a feature from scratch & drive it to completion.
- Strong skills in architecting database models.
- Ability to document your code as this will be an open-core project.
- Ability to write unit, integration, and end to end tests.
- Conduct peer code review.
Skills
Must have:
- Strong understanding of Javascript and NodeJS.
- Good understanding of asynchronous programming, callback, and closures.
- Experience developing applications that use queues like SQS, RabbitMQ, Kafka, etc.
- Experience with AWS services like S3, EC2, etc.
- Experience with Docker.
- Should be strong in Postgres database.
- Test driven development and use of frameworks like Mocha, Cypress.
- Strong proficiency in English and writing skills.
Good to have
- Basic knowledge of CI, CD
- Intermediate knowledge in any cloud services (AWS, GCP)
- Have created GraphQL APIs or worked with the Apollo framework.
- Have built previous functionality for CRM, marketing, or customer support tools.
- Have worked in open source project previously.
C++C
Python
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Full Stack Developer - Averlon