Customer Service Specialist

Becker Alliance is the leading global dental technology organization originating from US with its branch in Panchkula (India), we are seeking a hardworking, determined, talented individual with the passion to be innovative. This role offers an opportunity for candidates to expand their talents by participating directly in the design, development, deployment and maintenance of customer-facing as well as internal web services. Individual visibility within the team is high, and opportunities for rapid advancement exist. All Becker Alliance developers work directly in a fast-paced, results-oriented environment on products with a rapid time to market but still maintaining quality deployments.

Responsibilities:

   Understanding the server architecture and design pattern

   Developing features to enhance the user experience

   Building reusable code for future use

   Optimizing web pages for maximum speed and scalability

   Utilizing a variety of markup languages to write web pages

   Developing Web services (WEB API) & Windows services

   Developing application development skills utilizing .NET, HTML, JavaScript, Angular

Requirements:

   Must have past experience as full stack developer working on .NET  

   Overall Experience Level: 3 to 8 Years

   Database experience with MS SQL

   Proficiency with HTML, CSS, JavaScript and jQuery

   Understanding of server-side CSS

   Understands Relational Database Management Systems (RDMS)

   Expertise in Entity Framework and LINQ for interaction with database

   Expertise in SQL Stored procedures development.

   AJAX Javascript libraries such as jQuery

Job Title: Generative AI Engineer

 Company: EaseMyTrip.com

 Location: On site - Gurgaon (Sec - 32)

 Experience: 5+ Years

About the Role

EaseMyTrip.com is looking for a talented Generative AI Engineer to help build the future of travel technology. You will work at the intersection of AI, backend systems, and frontend interfaces, crafting intelligent solutions using LLMs, scalable Python APIs, and interactive UIs with React JS.

Join us to create conversational travel assistants, automate customer experiences, and deliver cutting-edge features powered by GPT-4, LangChain, and more.

 Key Responsibilities

 Build and integrate Large Language Models (LLMs) like GPT-4, Claude, or Mistral into real-world travel solutions.

 Design prompt engineering pipelines and implement RAG (Retrieval-Augmented Generation) workflows.

 Develop and maintain secure, scalable backend services using FastAPI or Django.

 Create dynamic frontend interfaces and dashboards using React JS

 Deploy AI models and services on AWS, GCP, or Azure with containerization and CI/CD.

 Implement NLP features such as entity recognition, summarization, and sentiment analysis.

 Work with relational and NoSQL databases like PostgreSQL or MongoDB.

 Collaborate with cross-functional teams including design, product, and data.

 Requirements

 5+ years of backend development experience, with at least 2 years working with LLMs/NLP

Strong Python programming skills

Hands-on experience with React JS for front-end development

 Experience building APIs using FastAPI or Django

 Familiarity with LangChain, Hugging Face, and OpenAI APIs

 Knowledge of cloud platforms and serverless architecture

 Problem-solving mindset and a deep passion for AI innovation.

Job Requirements:  

• Strong command over language
• Strong visualisation skills
• Highly skilled with creating content and understanding the needs of the client and delivering the right grammar for the audience for each piece of content
• Can effectively research and organise data for all related topics for various industries/businesses
• Can create and edit original copy that is accurate, well-researched, and meets client/company needs and deadlines.
• Should have enough experience with creating content for B2B and for B2C marketing
• Should have written for videos, blogs, websites, podcasts,etc. 
• Having worked on content for corporate videos/ explainers will be an added advantage. 
• Can work well under pressure and to tight timelines
• Exposure to understanding the video production process would be an added benefit
• Understanding of global quality and trends in marketing content and content writing

Qualifications: 

• A bachelor's degree in English, Journalism, Communications, Marketing, or a related field is typically preferred. 
• Strong creative vision, insight-driven, problem solving skills and understanding of business objectives  and brand strategy
• A proven track record of leading and managing teams.
• Great communication and presentation skills
• Exceptional writing skills 
• Ability to craft engaging and persuasive content  that resonates with the target audience while adhering to brand guidelines and voice.
• Capacity to think outside the box and develop unique angles and approaches to communicate messages effectively.
• Ability to conduct thorough research to understand client needs, brand positioning, and competitive landscapes.
• The ability to work well under pressure and adhere to tight deadlines

• Implement marketing strategies to scale lead generation
• Update and optimize the website regularly for conversion
• Work in collaboration with freelance content writers to blog high-quality content
• Help the team with sales collaterals
• Engage potential customers via our social media accounts

• A strong communicator
• Data-driven decision maker
• Meticulous when it comes to details
• Customer obsessed
• Team player

Summary role description:

Hiring for Technical Lead - Full Stack for a global InsurTech SaaS product company

Company description:

Our client is a global digital SaaS platform InsureTech company headquartered in Silicon Valley providing omnichannel customer acquisition platform, Analytics powered customer engagement, services, and self-service portals and apps for agents as well as policyholders.

Role details:

• Title / Designation: Technical Lead – Full Stack
• Reporting Manager: Director of Product Engineering
• Location: Hyderabad/Hybrid

Role & Responsibilities:

• Develop, deploy, support, and implement web application projects
• Build scalable architecture, reusable patterns, and libraries for future use
• Conduct performance testing, review results, identify bottlenecks and report code
• Proactively identify and resolve potential problems/issues including authoring technical specifications
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Keeping up to date with industry trends and developments
• Motivate team members to learn the required skills and stay up to date on the execution
• Mentor, lead, and guide a team of Software Engineers

Candidate requirements:

• Overall, 6+ years of experience as Full stack developer, with a minimum 1-year experience in product development
• Experience in leading a team of 3+ members
• Experience in one or more of
  • Frontend – AngularJS/Angular/ReactJS/VueJS
  • Backend – PHP/Java/Python/NodeJS/Golang
  • DB – Any relational Database (like MySQL, Oracle, or Postgres)
• Should have experience in restful JSON web services
• Should be competent in CI /CD tooling
• Experience working with 3rd party software integrations like REST APIs, SOAP APIs, XML, JSON

Selection process:

• Code pair
• 2 Technical interviews
• Final round