Customer Service Specialist

Qualifications:

• Master’s degree in Business Administration or any Graduate in IT or Computer Science or MCA. 
• Minimum of 3 years of experience in business development within the IT services industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with the ability to execute plans effectively.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Responsibilities:

1. Creating content for ongoing campaigns such as writing copy for email marketing campaigns & WebStories, writing answers on Quora, copywriting for creatives etc.
2. Coordinate with the internal and external team for content creation and ensuring that the writing is consistent and in line with the overall campaign and brand requirements
3. QA for all the content deliverables shared by the freelancers/content agencies 
4. Perform keyword research based on the campaign requirements to make sure the writing is search engine friendly
5. Perform content strategy to come up with new ideas for content creation for the website 
6. Plan weekly deliverables along with the Organic Growth team and manage the requirements, blockers (if any) to ensure smooth flow and timely completion of work
7. Analyse competitor’s presence on different platforms and come up with suggestions to help the Growth team scale with the help of personalized content

Desired Skills and Experience:

1. 4-5 years of experience in copywriting (Finance Industry)
2. Creative thinking and an ability to come up with ideas that address the campaign needs
3. Very strong written and verbal communication skills
4. Problem-solving mindset & self-starter attitude
5. Ownership of the creative process
6. Competitor research
7. Stakeholder and project management

Qualifications:

• Minimum Qualification: Graduate

Outfy(www.outfy.com) is a prominent Social media tool for online business headquartered in US and has a full fledged offshore development centre in Noida. We specialize in providing cutting-edge solutions to businesses aiming to enhance their online presence. As a Lead Developer, you will play a pivotal role in shaping the technological landscape of our platform.

Responsibilities:

• Lead the development and maintenance of our React web application and Node.js backend services.
• Collaborate with cross-functional teams to design, develop, and implement robust and scalable solutions.
• Architect and build efficient and reusable code for future use.
• Mentor and guide junior developers, fostering a collaborative and knowledge-sharing environment.
• Stay updated on emerging technologies and trends, incorporating them into our development processes.

Requirements:

• Proven experience (8-10 years) as a React Web and Node.js Developer.
• Strong proficiency in JavaScript/TypeScript and its modern frameworks/libraries.
• Extensive knowledge of front-end and back-end technologies, with expertise in React and Node.js.
• Experience working with RESTful APIs and microservices architecture.
• Solid understanding of the entire web development process, including design, development, and deployment.
• Leadership and mentoring skills with the ability to guide a team effectively.
• Ability to work independently and efficiently in a fast-paced environment.

Responsibilities :

- Knowledge of Node.js and frameworks available for it {such as NestJS, Express, StrongLoop, etc.}

- Experience in Database, Postgres Preferred.
- Integration of user-facing elements developed by front-end developers with server-side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions 
- Strong proficiency with JavaScript

• Use prospecting strategies, such as Email Campaigns, Account Based Prospecting, LinkedIn Prospecting, Cold calling, Prospect Nurturing, to lead initial outreach to prospects
• Conduct high volume prospecting to generate qualified leads
• Prospecting to USA & SEA markets. 
• Create & update email templates, message templates, and call scripts from time to time
• Generate new leads: Identify and contact decision-makers, screen potential business opportunities.
• Research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets
• Identify the needs and challenges of the prospective customer
• Identify key influencers and decision makers at target companies and convince them on the benefits of our solutions
• Schedule discovery meetings between prospects and sales manager
• Continuous follow-ups with prospects and clients
• Build relationships by nurturing warm prospects and finding new business opportunities
• Conduct needs assessments calls with specific prospects as assigned
• Qualify leads from marketing campaigns for sales opportunities
• Develop an overall account strategy that will lead to a well-executed, team based selling effort
• Build sales pipeline in accordance with targets
• Submit reports to Business Development Manager on weekly, monthly, and quarterly results
  

• 2+ years of experience in the IT industry
• Candidates should be willing to work evenings & nights to cold call the USA market, as and when required.
• Prior experience as a business development rep with IT Consultancies.
• Self-directing and agile, with the ability to pivot strategies quickly, as needed.
• Passionate, creative thinker with exceptional analytical skills. 
• Team player with superb collaboration and communication skills. 
• Outstanding communication and interpersonal skills.
• Keep current with business development strategies, best practices, and associated resources

We are looking for Interns or 0-1 Year experienced person for our IoT Division based out of Bangalore. Option for Work from Home is also available.  


Qualification:

Any Graduate in Computer Science / Electronics / Information Science / Instrumentation from reputed institutions


Required Skills Experience:

• 1+ years of experience in Python with FastAPI must.
• 1+ years of experience in working with a database like PostgreSQL.
• Experience of working on any Linux based OS
• Experience of working on AWS
• Understanding of micro-services.
• Should be able to meet SLAs as per the priorities.
• Good communication skills.
• Ability to prioritize and execute tasks in a high-pressure environment.

Desired Skills Experience:

• Knowledge of Python, Django Framework or REST API.
• Knowledge of Docker and Redis.
• AWS Certified Solutions Architect Associate is a plus.
• Experience with Fast API.
• Exposure to CI/CD practices.
• Awareness of Shell scripting

Keywords: #AWS #EC2 #Python #Psql #Django #Docker #Redis #Kafka.

• Accomplishes department objectives by managing staff; planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Ensures a safe, secure, and legal work environment.
• Develops personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
• Contributes to team effort by accomplishing related results as needed.