Customer Service Specialist

Fynd is India’s largest omnichannel platform and a multi-platform tech company specializing in retail technology and products in AI, ML, big data, image editing, and the learning space. It provides a unified platform for businesses to seamlessly manage online and offline sales, store operations, inventory, and customer engagement. Serving over 2,300 brands, Fynd is at the forefront of retail technology, transforming customer experiences and business processes across various industries.

We're looking for a Growth Associate to drive our product's growth strategy and execution, enhancing user acquisition, activation, and

retention.

About Boltic:

Boltic is revolutionizing how businesses manage and orchestrate data flows with cutting-edge solutions. As a fast-growing, enterprise-grade data platform, Boltic empowers organizations to scale and streamline data operations effectively.

What will you do at Fynd?

• Develop and execute digital growth strategies for Boltic
• Develop, collaborate, and execute with SEO, SEM, and paid media teams to deliver high-quality user acquisition, activation, retention, and monetization to meet business goals.
• Work with broader growth team to design, execute, and optimize campaigns to ensure positive ROI
• Track and attribute growth channels with the outcomes by building dashboards and reports of across-the-funnel activities.
• Build a deep understanding of data interpretation and visualization to take day-to-day growth decisions.
• Stay on top of changing trends (including new AI tools) and strategic priorities through in-depth data analysis to predict user behavior.
• Work closely with the product and tech teams to implement strategies and actions to improve funnel performance.
• Pick, evaluate, and use the right tools and platforms to work with and optimize product growth efforts

Some specific requirements

• 2–6 of demonstrated success in growth marketing, including performance marketing and/or content marketing and/or organic growth (SEO) with a strong focus on B2B SaaS or enterprise solutions.
• Must have a background in mature consumer internet startups; workflow automation or data ops background preferred.
• A fast learner with a strong inclination towards exploring new tools and AI trends is a must.
• Proficiency in Excel, Automation, Workflows, and MarTech tools is a strong plus.
• Proficiency in SQL and Google BQ is great to have but not a must. Can learn on the job if required.
• Excellent communication skills with strong attention to detail are expected.
• Collaborative leadership with a result-oriented hands-on attitude.
• Graduate or postgraduate degree in marketing, business, or related fields.

Why Join Boltic?

• Be part of a high-growth, innovative team at the forefront of data orchestration.
• Work in a collaborative and dynamic environment solving meaningful challenges.
• Grow your career alongside a cutting-edge enterprise-grade platform.

We are looking for an organized social media executive to lead our social media team in managing all social media platforms. The social media Executive is responsible for delegating duties, facilitating meetings with clients, and monitoring analytics.

To be successful as a social media Executive, you must have excellent knowledge of several social media platforms and have excellent communication skills. A good social media executive has excellent planning and time management skills.

RESPONSIBILITIES:

Meeting with clients to gauge their needs.

Briefing the social media team on the needs of clients.

Delegating specific tasks to team members.

Ensuring that team members adhere to deadlines.

Monitoring analytics for campaigns.

Providing feedback to clients.

 REQUIREMENTS:

Excellent knowledge of social media platforms such as Facebook, Instagram, LinkedIn, and Twitter.

Knowledge of analytics tools.

Excellent communication skills.

Ability to multitask.

Excellent time management skills.

Ability to lead a team.

A degree in Communication or a related field.

Prior experience in marketing or social media.

Technical:

• Advanced working knowledge of Magento, JavaScript/JQuery, HTML5, PHP, CSS3, and MySQL.
• Must have experience with complete eCommerce lifecycle development.
• Must have experience in modules/extensions development/customization.
• Must have experience in Theme and API integration/customization.
• Good communication skills.
• Must have knowledge of SSH, Nginx, and Apache.
• Knowledge in the GIT version is plus.

Non-Technical:

• Interpersonal skills
• Excellent Verbal & Written communication
• Decision maker
• Good Listener
• Ability to work independently

Roles & Responsibilities:

• Develop back-end/frontend new functionality
• Building and configuring Magento 1x and 2x eCommerce websites.
• Coding of the Magento templates.
• Developing Magento modules in PHP using best practices.
• Designing themes and interfaces.
• Setting performance tasks and goals.
• Troubleshooting integration issues.

What is the role?

As Product Manager for Compass, you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirements, prioritization, driving this through development, and successfully launching new product features. To read more about the kind of qualities we are looking for in this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>;

Key responsibilities

1. Strategic planning and managing all stages of Product Life Cycle
2. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
3. Planning execution of  roadmap & managing end to end product delivery
4. Work extensively on feature delivery and tradeoffs of a product
5. Help define the value proposition of the product for the Sales & Marketing teams and help with the GTM strategy
6. Research and understand competitive offerings in your sector

Who will you work with?

You ll report to the head of product development. 

What are we looking for?

1. 5+ years of product management function in a product company
2. B2B SaaS experience with multiple Stakeholder management would be preferred
3. Self-starter with a passion for independent, creative problem-solving, strong ownership, high commitment and strong business judgment.
4. Enjoy working in a startup environment, with a proven ability to innovate and work customer backwards
5. Ability to think strategically and prioritize in an ambiguous environment.
6. Analytical thinking, project management skills, attention to detail, and exceptional organizational skills are essential

What can you look for?

Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Compass?.

We are,

We at Compass strive to make selling fun with our SaaS incentive gamification product.  Compass is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Compass turbocharges an entire salesforce. Compass also empowers Sales Managers with easy-to-publish game templates, leaderboards and analytics to help accelerate performances and sustain growth.

We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.

Way forward,

If you find this role exciting and want to join us at Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.