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Customer Service Specialist
at Anar
Customer Service Specialist
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Customer Service Specialist

Simran (Anar Interns Hiring Team)'s profile picture
Posted by Simran (Anar Interns Hiring Team)
1 - 3 yrs
₹1.8L - ₹3L / yr
Jogeshwari East, Mumbai
Skills
Customer Relationship Management (CRM)
Customer Success
Google Docs
Customer Service
Logistics management

About the job -

We are looking for an Order fulfillment & Support Specialist, where you will ensure smooth and efficient transactions for our buyers and sellers. You will assist users throughout the process, from initial queries to order delivery, resolving disputes, and facilitating payment releases. With a focus on logistics, you will coordinate with shipping partners, track shipments, and provide regular updates to buyers and sellers. You will also be responsible for providing regular updates to buyers and sellers, addressing their queries, and maintaining accurate records of all transaction-related activities.


Your typical day at Anar -

1. Serve as the primary point of contact for buyers and suppliers, ensuring smooth deals.

2. Assist users with their queries and concerns, ensuring their satisfaction and resolving disputes.

3. Take charge of logistics, coordinating shipments and tracking progress for timely delivery.

4. Communicate proactively to keep buyers and sellers in the loop with regular updates, addressing their questions and concerns.

5. Develop a strong understanding of the product and business to enhance the customer experience.

6. Follow up with customers to ensure satisfaction.

7. Maintain accurate records of all transactions, interactions, and important information.


Need to Succeed! -

1. Proficiency in Google documents, Google sheets and Google meet

2. Intermediate or more in Hindi and English

3. Drive to meet daily deal targets

4. A working laptop

5. Preference to candidates with 6 to 36 months of experience talking to people and addressing their queries


Take the next step in your career with us and be part of an exciting journey!


Contract Period: 6–12 months

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Anar

Founded :
2019
Type :
Product
Size :
0-20
Stage :
Raised funding

About

Anar is a Business Community for retailers, resellers, wholesalers, distributors and manufacturers to network with each other and perform their online buying & selling through business chat.

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Connect with the team

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B Pandya
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Simran (Anar Interns Hiring Team)

Company social profiles

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