Customer Service Specialist

Strong QA Leadership / Test Manager / QA Architect Profiles.

Mandatory (Experience 1): Must have 12+ years of overall IT experience in Quality Assurance / Testing roles.

Mandatory (Experience 2) : Must have experience owning end-to-end testing strategy for product platforms, covering Manual, Automation, Performance, and Security testing

Mandatory (Experience 3): Must have 7+ years of experience in B2B SaaS preferably working in microservices-driven environments in testing

Mandatory (Experience 4): Must have 3+ years of leadership experience managing 5-6 members in QA / Testing teams.

Mandatory (Experience 5): Must have hands-on experience designing and implementing test automation frameworks. (Robot Framework experience is highly preferred)

Mandatory (Experience 6): Must have hands-on exposure to CI/CD integration of automated tests using tools such as Azure DevOps / Jenkins / GitHub Actions

Mandatory (Experience 7): Must have experience in at least one of the following domains: ERP / POS / OMS (any one is mandatory; ERP is a strong plus)

Mandatory (Company) - B2B SaaS companies

Mandatory (Location) : Candidates must be based in Gurgaon or nearby locati

Company Overview: 

TVO Travel & Tourism Pvt. Ltd. is a leading provider of domestic and international travel services, offering customized vacation packages, corporate travel solutions, and luxury tours. We deliver exceptional travel experiences backed by innovation, reliability, and personalized service. 

Why Join Us: 

• Exposure to domestic and international clients and projects 
• Structured learning and career growth opportunities 
• Performance-based incentives, bonuses, and travel perks 
• Collaborative culture fostering mentorship, cross-functional learning, and recognition 

Department: Sales 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site / Hybrid (if applicable) 

Shifts: 6 Day (9:30 AM – 6:30 PM) / Night (9:00 PM – 6:00 AM) 

Reporting To: Sales Head 

Vacancies: 3–5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month 

Job Purpose 

Drive revenue growth through sales of travel packages, flights, hotels, and tours. Build strong client relationships while delivering exceptional customer experiences. Collaborate with internal teams to achieve business objectives and expand market reach. 

Key Responsibilities 

• Identify, qualify, and convert potential clients including individuals, corporates, and travel partners. 
• Promote domestic and international tour packages, corporate deals, and customized travel plans. 
• Execute outbound calls, online meetings, and email campaigns to generate leads and close deals. 
• Upsell and cross-sell services such as hotel bookings, flight tickets, visa assistance, and insurance. 
• Achieve and exceed monthly and quarterly sales targets. 

Client Relationship Management 

• Build long-term relationships with customers through consistent engagement and follow-ups. 
• Handle client queries, feedback, and concerns with professionalism and empathy. 
• Maintain a high level of client retention and referral business. 

Market & Competitor Analysis 

• Monitor travel trends, competitor pricing, and customer preferences. 
• Recommend promotional strategies and travel offers based on market insights. 
• Suggest improvements in product offerings to align with industry trends. 

Reporting & Coordination 

• Maintain accurate records of leads, opportunities, and client communications in CRM. 
• Prepare weekly/monthly performance reports and share key insights with the management. 
• Coordinate with operations, marketing, and customer service teams for seamless client experience. 

Customer Experience 

• Ensure end-to-end support during booking, itinerary changes, and post-travel assistance. 
• Deliver exceptional service standards to enhance brand reputation and customer satisfaction. 

Required Skills & Qualifications 

Technical / Professional Skills 

• Proficiency in CRM tools (Zoho, Salesforce, HubSpot) 
• Knowledge of GDS booking systems (Amadeus, Sabre, Galileo) is a plus 
• Strong understanding of travel destinations, packages, and customer needs 
• Microsoft Office Suite (Word, Excel, PowerPoint) 

Soft Skills 

• Strong communication, negotiation, and persuasion skills 
• Active listening and empathy to understand client needs 
• Integrity and professionalism to build trust with customers 
• Ability to work under pressure and achieve sales targets 
• Problem-solving, adaptability, and creativity in solutions 

Education 

• Graduate in any discipline 
• Travel or sales certifications are a plus 

Experience 

• 0–3 years in sales or travel/tourism industry 
• Freshers with passion for sales are encouraged to apply 

Preferred Candidate Profile 

• Self-motivated and goal-oriented 
• Team player with collaborative mindset 
• Flexible to work in different shifts as required 
• Eager to learn and stay updated on travel industry trends 

Expected Outcomes 

• Consistently meet or exceed sales targets 
• Ensure high customer satisfaction and retention 
• Generate referrals and repeat business 
• Contribute to sales strategy improvements 

Compensation & Benefits 

• Competitive salary and performance-based incentives 
• Health & wellness benefits (medical, dental, vision) 
• Paid leaves, holidays, and travel reimbursements 
• Employee travel discounts and reward programs 
• Structured career growth, mentorship, and training programs  

Note: Final confirmation process may take up to 15 working days after feedback evaluation. 

Senior Software Engineer

AiSensy  

Gurugram, Haryana, India (On-site)

About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, Physicswallah, and Cosco grow their revenues via WhatsApp.

• Enabling 100,000+ Businesses with WhatsApp Engagement & Marketing
• 400 Crores+ WhatsApp Messages exchanged between Businesses and Users via AiSensy per year
• Working with top brands like Delhi Transport Corporation, Vivo, Physicswallah & more
• High Impact as Businesses drive 25-80% Revenues using AiSensy Platform
• Mission-Driven and Growth Stage Startup backed by Marsshot.vc, Bluelotus.vc & 50+ Angel Investors

Key Responsibilities:

• Build Scalable Architecture to handle millions of messages per day.
• Lead a team of engineers and guide them on a day to day basis.
• Collaborate with product managers, designers, and other engineers to define and implement new features and enhancements.
• Write clean, maintainable, and efficient code following best practices and coding standards.
• Conduct code reviews to ensure code quality and adherence to standards.
• Identify and resolve performance bottlenecks, bugs, and other issues.
• Mentor and provide guidance to junior engineers, fostering a culture of continuous learning and improvement.
• Participate in architectural discussions and contribute to the technical direction of the team.
• Stay up-to-date with the latest industry trends and technologies, and incorporate them into our development processes.
• Ensure the security, reliability, and performance of our applications.
• Collaborate with DevOps to streamline the deployment and monitoring processes.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field. Master’s degree preferred.
• Over all 5+ years of experience with proven experience 3+ years as a Software Engineer, with a strong track record of delivering high-quality software products.
• Expertise in the MERN stack (MongoDB, Express.js, React, Node.js).
• Strong understanding of JavaScript and modern JavaScript frameworks.
• Experience with front-end technologies like HTML5, CSS3, and responsive design.
• Strong understanding of software development methodologies, including Agile and Scrum.
• Experience with RESTful API design and development.
• Experience with database design and management, particularly MongoDB.
• Familiarity with cloud platforms such as AWS.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration abilities.
• Experience with version control systems such as Git.
• Knowledge of containerization and orchestration tools like Docker and Kubernetes

Key Responsibilities:

• Make outbound calls to prospective leads and handle callback requests
• Conduct WhatsApp and Email conversations with leads professionally
• Clearly explain Bhanzu’s courses and USPs to parents/students
• Convince potential customers to book and attend trial classes
• Accurately update and manage lead data in the CRM
• Collaborate with team members to optimize the lead conversion journey

Requirements:

• Excellent communication skills in English (spoken & written)
• Ability to engage and build rapport quickly with customers
• Self-motivated with a goal-driven attitude
• Basic computer skills; familiarity with CRM tools is a plus
• Must have a laptop and stable internet connection
• Willing to work 6 days a week (flexible schedule)

We're looking for a Data Entry Executive who is down to earth and is willing to learn. In this role, most of your time is likely to be spent on data entry related tasks.

Responsibilities

->Collecting and managing data.

-> Maintaining documents and sheets, updating changes.

->Maintaining bills and expense invoices

->Data entry tasks

Qualifications

-> Candidates must have good computer knowledge and typing skills.

-> Web browsing and data collection from the internet

We operate in an industry where the need gap for quality upskilling education coupled with the convenience of online learning is a global problem. The international markets are waiting for a premier after-school learning solution for kids. BeyondSkool wants to leverage this opportunity and serve this market through the digital channel.

We are looking for a digital marketing specialist to lead Performance Marketing (Google, Facebook, Instagram, affiliate).

The ideal candidate for us is someone who has executed digital marketing campaigns for any of the new age online companies (preferably Edtech), has scale-up experience in the US market and comes with at least 3 years of experience in a middle management role. The role will give you the charge of overall campaign execution and also work on campaign strategy (working directly with the Chief Growth Officer and CEO). In a nutshell, we expect you to be executing our digital marketing initiatives while also being engrossed in the daily hustle that comes with a Series A start-up.

This is an amazing opportunity to learn from an extraordinary team, grow massively and help students around the globe build an awesome career for themselves.

• Experience of having handled campaigns across key online platforms like Google, FB, Instagram, mobile marketing, affiliates, ad exchanges etc. (Fb, Instagram & Google to be strength areas, with at least exposure to affiliates) à especially in the US market
• Lead, strategize, create and execute campaigns as required (creative support will be provided)
• Ensure to achieve lead generation, CPL and other metric targets (KPIs)
• Generate regular reports, and dashboards on all possible measures/parameters on all campaigns
• Develop and monitor campaign budgets.
• Prepare accurate reports on our marketing campaign’s overall performance
• Execute in an intense, fast-paced and highly iterative environment

• Minimum a Bachelor's degree preferably in Engineering, master’s degree or MBA is preferred
• 3+ years of experience in managing Google, Facebook advertising and analytics
• Clear experience in having managed the US markets for online customer acquisition

• Strong analytics skills and good knowledge of Excel.
• Ability to analyze data to optimize for strong performance
• Good written and verbal communication skills
• Keen attention to detail and adherence to deadlines

• #hustle

• Industry best perks
• A phenomenal work environment, with massive ownership and growth opportunities
• A bunch of super young & enthusiastic colleagues in Tech/Marketing/PR/Editorial/Social Media & Events!
• Quick iterations and deployments – fail-fast attitude
• Opportunity to work on cutting-edge technologies, and lead teams in the future
• Access to a world-class mentorship network
• Create a massive, and direct impact of the work you do in the lives of people across the globe

Preferred – Mumbai, open for a remote location for the right candidate

• Engage with our clients primarily through email, phone, or our ticketing system
• Understand client needs and tackle problems
• Think creatively about technical issues and find ways to change showstoppers into positive ways forward
• Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
• Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
• Keep current on product releases and updates
• Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
• Support Customers working with Migration teams on Data Migrations to our Platform.
• Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
• Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
  
   

• A passion for solving problems.
• A way with words that makes technical topics easy to understand
• A keen eye for getting to the root cause of an issue
• A love of helping people
• An ability to manage multiple needs and keep them all on track
• A strong ethos towards helping the team win
• Prior experience in SaaS environments
• Experience with MS Office and data programs
• Attention to detail
• Confidentiality

• Experience in writing professional Emails
• Experience in handling a high volume of customer queries
• Must have 1-2 years of prior experience in SAAS environments.
• Must be comfortable working during night shifts.

Job Description

- With 2+ years of experience of React Native experience on iOS/Android. Platforms

- Must have experience on RESTful Web-Services

- Deep familiarity with Redux and common popular React Native patterns, libraries, components, and frameworks.

- Well verse in Android and Ios framework and have atleast 2 app on playstore/Appstore.

- Mobile-first design and responsive code deeply ingrained in your thought process.

- Familiarity working with REST APIs for deep integrations with both platforms i.e. general best practices, shortcomings, trade-offs, etc.

- Have a solid understanding of CSS,Javascript and react.js.

- Must be good in problem solving, Data structures andAlgorithms.

- Must be hands on writing Unit test cases.

- Ability to work with minimal guidance in fluid environments while providing guidance/stability to junior engineers in the team.

- Strong understanding of App Architectures, E-commercesolutions

- Basic knowledge of version control system like Git / Mercurial / Bitbucket

- Writes well managed and clean codes

- Hands on experience on features specifically QR scanning, Push Notifications, Deep Linking, GPS etc. are an added advantage

- Hands on experience with 3rd party tools integration like Google Analytics, Engagement tool, Payment gateway integration is an added advantage