Customer Service Specialist

Need Automation Tester with relevant information asked. Career gap is allowed too. Manual Tester also can apply

Role & Responsibilities

drives large-scale data modernization and AI readiness for global enterprises. We are looking for an experienced Data Modeler to design, standardize, and maintain enterprise data models across our modernization initiatives — ensuring consistency, quality, and business alignment across cloud data platforms.

The person will be responsible for translating business requirements and data flows into robust conceptual, logical, and physical data models across multiple domains (Customer, Product, Finance, Supply Chain, etc.). You will work closely with Data Architects, Engineers, and Governance teams to ensure data is structured, traceable, and optimized for analytics and interoperability across platforms like Snowflake, Dremio, and Databricks.

Key Responsibilities-

• Develop conceptual, logical, and physical data models aligned with enterprise architecture standards.
• Engage with Business Stakeholders: Collaborate with business teams, business analysts and SMEs to understand business processes, data lifecycles, and key metrics that drive value and outcomes.
• Value Chain Understanding: Analyze end-to-end customer and product value chains to identify critical data entities, relationships, and dependencies that should be represented in the data model.
• Conceptual and Logical Modeling: Translate business concepts and data requirements into conceptual and logical data models that capture enterprise semantics and support analytical and operational needs.
• Physical Data Modeling: Design and implement physical data models optimized for performance and scalability
• Semantic Layer Design: Create semantic models that enable business access to data via BI tools and data discovery platforms.
• Data Standards and Governance: Ensure models comply with enterprise data standards, naming conventions, lineage tracking, and governance practices.
• Implement naming conventions, data standards, and metadata definitions across all models.
• Collaboration with Data Engineering: Work closely with data engineers to align data pipelines with the logical and physical models, ensuring consistency and accuracy from ingestion to consumption.
• Manage version control, lineage tracking, and change documentation for models.
• Participate in data quality and governance initiatives to ensure trusted and consistent data definitions across domains.
• Create and maintain a business glossary in collaboration with the governance team.

Ideal Candidate

• Strong Enterprise Data Modeller profile (Modern Data Platforms)
• Mandatory (Experience 1) – Must have 7+ years of experience in Data Modeling or Enterprise Data Architecture, with strong hands-on expertise in designing conceptual, logical, and physical data models for enterprise data platforms
• Mandatory (Experience 2) – Must have Strong hands-on experience with enterprise data modeling tools such as Erwin, ER/Studio, PowerDesigner, SQLDBM, or similar enterprise data modeling tools
• Mandatory (Experience 3) – Must have Deep understanding of dimensional modeling (Kimball / Inmon methodologies), normalization techniques, and schema design for modern data warehouse environments.
• Mandatory (Experience 4) – Proven experience designing data models for modern data platforms such as Snowflake, Databricks, Redshift, Dremio, or similar cloud data warehouse / lakehouse systems.
• Mandatory (Experience 5) – Must have strong SQL expertise and schema design skills, with the ability to validate data model implementations and collaborate closely with data engineering teams
• Mandatory (Education) – Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related technical field.
• Preferred (Experience 1) – Should have familiarity with data governance, metadata management, lineage, and business glossary tools such as Collibra, Alation, or Microsoft Purview.
• Preferred (Experience 2) – Exposure to data integration pipelines and ETL frameworks such as Informatica, DBT, Airflow, or similar tools.
• Preferred (Data Management) – Understanding of master data management (MDM) and reference data management principles.
• Preferred (Domain) – Experience working with high-tech or manufacturing data domains, including customer, product, or supply chain data models

Role: SEO/Digital Marketing Expert

Exp: 3-4 Years

Budget: up to 35K

Location: Ahmedabad, WFO

Qualifications:

• 3-4 years of experience in SEO and digital marketing.
• Proven track record of success in achieving SEO and digital marketing goals.
• Strong understanding of SEO principles, including on-page, off-page, and technical SEO.
• Experience with Google Analytics, Google Search Console, and other relevant SEO tools.
• Experience with social media marketing platforms and advertising tools.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities:

• Help define and create Backend architecture and deployment using Python- Django-AWS in an agile environment with lots of ownership and active mentoring

• Work with the Product and Design teams to build new features to solve business problems and fill business needs

• Participate in code reviews to create robust and maintainable code

• Work in an agile environment where quick iterations and good feedback are a way of life

• Interact with other stakeholders for requirement, design discussions and for adoption of new features • Communicate and coordinate with our support and professional services teams to solve customer issues

• Help scale our platform as we expand our product across various markets and verticals globally

As a young, fresh startup, we are hoping to be joined by self-starting, hardworking, passionate individuals who are committed to delivering their best, who can grow into future leaders of FactWise.

About the Role

We are seeking an enthusiastic and motivated Female Tele Sales Executive to join our e-pharmacy team. The role involves engaging with customers over phone calls, promoting healthcare and pharmacy services, assisting with medicine orders, and ensuring excellent customer satisfaction.

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote pharmacy products, health packages, and e-pharmacy services.
• Handle inbound customer queries related to medicine orders, availability, discounts, and delivery timelines.
• Maintain daily/weekly call logs, sales targets, and conversion records.
• Upsell/cross-sell relevant medicines, wellness products, and diagnostic services.
• Provide accurate information regarding prescriptions, offers, and order status.
• Build and maintain a positive relationship with customers to ensure repeat business.
• Coordinate with the operations and delivery team to resolve customer issues.
• Achieve monthly sales and telecalling targets set by management.

Key Skills & Competencies

• Excellent communication and persuasion skills (Hindi, English, Bengali preferred for Kolkata region).
• Confidence in handling outbound telesales calls.
• Ability to explain healthcare services/products clearly.
• Good computer knowledge (MS Office, CRM tools, order management software).
• Strong customer handling and relationship management skills.

Eligibility Criteria

• Education: Minimum 12th Pass / Graduate (any stream). Pharma background is an added advantage.
• Experience: 0–3 years in telesales / telemarketing / pharmacy sales / BPO voice process. Freshers with good communication skills are welcome.
• Gender Preference: Female candidates.
• Age: 20–35 years preferred.

Responsibilities:

.Create exclusive distributors, exclusive super stockists and business associates for the company towards business growth.

.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.

.Finding and developing new markets and improving sales.

.Keep abreast with stock reports, inventory, product orders, re-order etc.

skills.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills.

.Excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% of teachers. Our kids participate in gripping debates, create viral Youtube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers.

PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series A funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Come join a passionate team of over 900+ young and energetic members and 3000+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world!

For more updates, please subscribe to our Instagram handle: https://www.instagram.com/planetspark/" target="_blank">https://www.instagram.com/planetspark/

Job Description -

1. Calling Leads

• Call on parent leads through your CRM

• 60-75 leads are to be called daily

2. Generating trial classes

• Pitch to the parents to take PlanetSpark Trial Class3. Take counseling sessions and convert

them

• Conduct counseling sessions for parents who take trial classes

• Close the sale through a smart and strategic approach

• Generate Revenue (3L+ per month)

Requirements: -

•Hard core sales role hence the candidate must be a "go-getter" who is ready

to take up tough challenges and must have a never say die attitude.

• Deliver sales pitches and convert cold leads into customers/partners.

• High incentive learnability on customer acquisition.

• Candidate must get driven

• Eager to join the sales

Who are we looking for?

A person who is extremely passionate about Business Development, Sales and "Starting Up" in general. The person is going to be a part of a closely knit small team of passionate individuals with a single-minded focus to sell India's first genuinely world-class EdTech products

What are the behavioral attributes that we are looking for?

A keen desire to drive Business Development/Sales for a fast-growing

seed funded early stage start-up.

Important Criteria -

1) Willing to work 6 days a week

2) Willing to work in a Start-up

3) Should be ready to work from the office after 1 month of training