Founder's Office Associate - Growth

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Telecaller (Work from Home)

 Position: Telecaller (Sales)

📍 Location: Remote (Work from Home)

📆 Experience: 0-2 Years

🎯 Industry: Education (Online Courses)

Job Responsibilities:

• Make outbound calls to potential leads and explain course offerings.
• Follow up with leads and convert them into enrollments.
• Maintain records of interactions, sales progress, and follow-ups.
• Achieve daily and monthly sales targets by effectively communicating course benefits.
• Answer queries from prospective students and provide relevant information.

Requirements:

• Good communication skills in English & Hindi (or regional language).
• Ability to convince and build rapport with potential students.
• Basic knowledge of CRM tools (or willingness to learn).
• Self-motivated & goal-oriented attitude.
• Previous telecalling or sales experience is a plus, but freshers are welcome.

🎯 Why Join Us?

✅ Fixed Salary + Attractive Incentives 💰

✅ 100% Work-from-Home Opportunity 🏡

✅ Career Growth in the EdTech Industry 📈

✅ Supportive Team & Training Provided 🎓

Company

Provakil is a new-age legal operations management suite for enterprises. Provakil provides an integrated SaaS platform for legal teams to manage all aspects of legal operations including litigation, contracts, compliances, and intellectual property with customized workflows and analytics. We provide automatic data updates from 8000+ courts, trademark and patent registries, and other sources of public legal data. The platform is equipped with advanced ML/AI capabilities for intelligent document review, IP watch & search, case law research, and other use cases. Provakil is trusted by over 150 companies and 50 law firms to manage different aspects of their legal operations.

Job Summary

We are looking for a dedicated recruiter to join our HR team in identifying hiring needs and filling job openings. The responsibilities of a recruiter include identifying future hiring needs, designing job descriptions, sourcing candidates through databases and social media, conducting interviews.

A successful recruiter has excellent interpersonal skills, is organized and detail-oriented, remains up-to-date with employment legislation, and keeps informed in company hiring and internship programs. A good recruiter can assess candidates' skills, experience and relevant knowledge and compare them to job requirements.

Responsibilities and Duties

• Identifying future hiring needs and developing job descriptions and specifications.
• Collaborating with department managers to compile a consistent list of requirements.
• Attracting suitable candidates through databases, online employment forums, social media, etc.
• Conducting interviews and sorting through applicants to fill open positions.
• Assessing applicants' knowledge, skills, and experience to best suit open positions.
• Completing paperwork for new hires.
• Promoting the company's reputation and attractiveness as a good employment opportunity.
• Managing internship programs.
• Keeping up-to-date on current employment legislation and regulations and enforcing them within the company.
• Providing recruitment reports to team managers.

Qualifications:

• A bachelor's degree in human resources.
• The ability to conduct different types of interviews.
• Experience with recruitment processes and databases.
• The ability to design and implement recruiting strategies.
• Excellent communication skills.
• Good interpersonal skills.
• Good decision-making skills.
• A working knowledge of employment law and legislation.

Monetary incentives apart, why us?

Fast Growing We are a fast-growing organization with a 200% Y-o-Y growth in customers and revenue. We believe in setting the expectations really high and stretching ourselves to deliver on it!

Scale If you like to solve problems of scale, you will enjoy your time in Provakil. We are a fast-growing team with a presence across multiple cities in India.

Team, We are a team with a strong background and believe in working hard to build a reputation. The founding team consists of engineers from IIT and lawyers with practice in the Supreme Court. Our App store rating is 4.6 and our customers can’t stop talking about us!

Awards & Recognitions World Justice Challenge Finalist at The Hague, The Netherlands, 2019 ‘Legal Tech Startup of the Year’ at BW Legal awards 2K19 Industry Prize, Agami Prize in 2018 Selected among Top 3 companies at Westerwelle Foundation YFP Program 2020

● Medical Program implementation On Ground as per scope of work.

● Liasoning with authorities for smooth operations.

● Managing Team deliverables.

● Conduct training and capacity building of local resources.

● Source medical personnel and implementation managers at specific locations where

required.

● Publish daily status updates and reports during the assessment.

● Drive health outcomes as per project specifications.

● Ensure quality of on ground operations and implement as per SOPs

● Escalate related risks and concerns when necessary

● Take responsibility for more than one aspect of business unit performance, e.g. cost

management, customer service levels, Vendor Management

● Take up client relationship management responsibilities.

Java Developer Job Description

We are looking for a Java developer responsible for building Java applications.

Responsibilities

• Design, build and maintain efficient, reusable, and reliable Java code
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization.

Skill Set:

• Proficient in Java, with a good knowledge of its ecosystems
• Java, Rest API integration, JSON, XML, Oracle, Microservices, Agile Scrum.
• Experience in developing large-scale distributed systems.
• API knowledge
• Solid understanding of object-oriented programming
• Familiar with various design and architectural patterns
• Skill for writing reusable Java libraries
• Spring, Spring Boot, Spring Cloud, React native
• Experience: 04 to 10 years
• Salary: As Per Market

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs