
Job Title: Lead - Customer Support
Location: Noida Sector 2
Department: Customer Support
Job Summary:
Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.
Key Responsibilities:
- Drive high CSAT and First Call Resolution (FCR).
- Efficiently handle escalations and implement resolution SOPs.
- Lead, train, and mentor the support team.
- Optimize processes and report key performance metrics.
- Enhance customer engagement and collaborate with internal teams.
Key Requirements:
Experience : 4 years in customer support, 1 years in leadership.
Industry Preference : SaaS, IT, or similar.
Skills : Strong communication, problem-solving, and CRM expertise.
Education : Bachelor's degree preferred.
Why Join MyOperator?
- Customer-centric, innovative environment.
- Growth opportunities and competitive benefits.

About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Do you love building beautiful and functional web applications? Are you comfortable working on both the user-facing side and the server-side? If so, then we want to hear from you!
We are searching for a talented Full Stack Developer to join our growing team. In this role, you will be responsible for the entire development lifecycle of our web projects, from developing user interfaces to building robust back-end systems.
Responsibilities:
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Qualifications:
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Evaluating and integrate open source and in house developed toolsets
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Bachelor/Master degree in CS or related field from a reputed college
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Strong knowledge of QA methodologies, testing frameworks and tools
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Experience 0 to 3 years
Software Development
Need to handle team independently
Should analyze client need and projects to be delivered on time
What will you be doing?
A Project Manager is responsible for providing project management support from offshore to our clients in US healthcare IT services and related technologies. A Project Manager works in tandem with Project Managers in different Client time zones performing project governance across multiple engagements. The role provides support in critical areas of overall project management including management of cost, resourcing, and help identify, pursue, and close project risks. The role also requires to be able to maintain relationships with project teams, demonstrate value through service delivery, and improve service levels for our customers, all within the constraints of schedule, budget, and resources.
Responsibilities
The Project Manager has the responsibility of providing support for overall delivery and execution of the project. The role requires support across multiple projects within the organization with the following responsibilities:
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- Risk Management - Managing and ensuring that all potentials risks/issues are properly communicated to all stakeholders with correct owners for the same identified and/or putting in a resolution plan in the form of risk register.
- Schedule Management - Ensure all project milestones, deliverables, Go-lives, deployment dates etc. are met and in case of any variance, keeping all the stakeholders informed with relevant reasons.
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What we look for in people
critical thinking, openness to unlearn and learn, collaborate seamlessly cross borders, enjoy working in a remote and fast paced environment, curious and passionate about solving customer problems, consensus driven decision making approach, persuasive communication and precision for details

