
Job Title: Lead - Customer Support
Location: Noida Sector 2
Department: Customer Support
Job Summary:
Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.
Key Responsibilities:
- Drive high CSAT and First Call Resolution (FCR).
- Efficiently handle escalations and implement resolution SOPs.
- Lead, train, and mentor the support team.
- Optimize processes and report key performance metrics.
- Enhance customer engagement and collaborate with internal teams.
Key Requirements:
Experience : 4 years in customer support, 1 years in leadership.
Industry Preference : SaaS, IT, or similar.
Skills : Strong communication, problem-solving, and CRM expertise.
Education : Bachelor's degree preferred.
Why Join MyOperator?
- Customer-centric, innovative environment.
- Growth opportunities and competitive benefits.

About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Job Description
We are seeking an enthusiastic and competent Management Trainee to join our operations team on an immediate basis.
As a Management Trainee, you will be responsible for supporting the day-to-day operational activities in the organization. You will also be responsible for supporting the Chief Operating Officer on daily activities by coordinating with different teams, Managers & leads by performing operational duties.
Roles & Responsibilities
- Coordinating with the COO on operational activities.
- Participating in meetings & keep track of records by preparing agendas & minutes of meeting on daily basis.
- Understanding the company’s policies and protocols.
- Performing Business operational duties.
- Working with different Team Managers & Leads in understanding the process flow.
- Implementing new policies along with the Team Manager to enhance the process.
- Providing support to various departments of the organization.
- Maintaining a positive working environment for the employees at a high level.
- Complying with the company’s rules and regulations.
- Possess a sense of urgency to manage and prioritize multiple requirements
- Be self-managed, responsive, and dedicated to supporting clients and candidates.
- Nurture a positive working environment
- Report to management on different team statuses.
What we are looking for
- At least 0 to 2 years of related experience in Operations, with product-based or startup, will be a plus. MBA freshers are welcome to apply
- Degree: Any MBA with Supply Chain Management knowledge is a plus.
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- Excellent verbal and written communication skills, with active listening and presentation skills
- Good interpersonal and organizational skills.
- Proficiency in MS Office Tools.
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We are seeking a talented Android Native Kotlin Developer to join our team. As an Android Developer, you will be responsible for designing, developing, and maintaining high-quality Android applications using Kotlin. You will collaborate with cross-functional teams to deliver user-friendly and efficient mobile solutions that meet business objectives.
Key Responsibilities:
- Design and develop Android applications using Kotlin, adhering to best practices and coding standards.
- Collaborate with product managers, UI/UX designers, and backend developers to define and implement features.
- Write clean, efficient, and maintainable code with proper documentation.
- Conduct thorough testing and debugging of applications to ensure high quality and performance.
- Optimize application performance and troubleshoot any issues that arise.
- Stay up-to-date with the latest industry trends, tools, and technologies related to Android app development.
- Participate in code reviews to ensure code quality and provide constructive feedback to team members.
- Work in an Agile development environment, actively participating in sprint planning, stand-ups, and retrospectives.
- Collaborate with QA engineers to ensure proper testing and delivery of bug-free applications.
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- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Proven experience in Android app development using Kotlin.
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- Experience with Android Jetpack components (e.g., LiveData, ViewModel, Room, Navigation).
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- Understanding of Material Design guidelines and UI/UX principles.
- Experience with automated testing frameworks like Espresso or JUnit.
- Knowledge of software development best practices, including continuous integration and continuous deployment (CI/CD).
- Prior experience working on large-scale mobile applications.
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