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MyOperator - VoiceTree Technologies logo
Lead - Customer Support
MyOperator - VoiceTree Technologies's logo

Lead - Customer Support

Vijay Muthu's profile picture
Posted by Vijay Muthu
4 - 7 yrs
₹7L - ₹8L / yr
Noida
Skills
Customer Service
Customer Support
Customer Retention
Customer Success
Customer Relationship Management (CRM)

Job Title: Lead - Customer Support


Location: Noida Sector 2


Department: Customer Support


Job Summary:


Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.


Key Responsibilities:


- Drive high CSAT and First Call Resolution (FCR).


- Efficiently handle escalations and implement resolution SOPs.


- Lead, train, and mentor the support team.


- Optimize processes and report key performance metrics.


- Enhance customer engagement and collaborate with internal teams.


Key Requirements:


Experience : 4 years in customer support, 1 years in leadership.


Industry Preference : SaaS, IT, or similar.


Skills : Strong communication, problem-solving, and CRM expertise.


Education : Bachelor's degree preferred.


Why Join MyOperator?


- Customer-centric, innovative environment.


- Growth opportunities and competitive benefits.

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About MyOperator - VoiceTree Technologies

Founded :
2010
Type :
Product
Size :
100-500
Stage :
Bootstrapped

About

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.

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