Job Title: Lead - Customer Support
Location: Noida Sector 2
Department: Customer Support
Job Summary:
Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.
Key Responsibilities:
- Drive high CSAT and First Call Resolution (FCR).
- Efficiently handle escalations and implement resolution SOPs.
- Lead, train, and mentor the support team.
- Optimize processes and report key performance metrics.
- Enhance customer engagement and collaborate with internal teams.
Key Requirements:
Experience : 4 years in customer support, 1 years in leadership.
Industry Preference : SaaS, IT, or similar.
Skills : Strong communication, problem-solving, and CRM expertise.
Education : Bachelor's degree preferred.
Why Join MyOperator?
- Customer-centric, innovative environment.
- Growth opportunities and competitive benefits.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Taking the lead in driving inquiries and admissions for the online learning programs provided by HeyCoach.
Overseeing the complete sales life cycle, which includes engaging with a substantial number of qualified leads and guiding them through the enrollment process until final conversion.
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Requirements
Strong technical aptitude and familiarity with technology-driven products and solutions.
Prior experience in successfully handling sales or business development with deals or transactions of a value exceeding 20,000 units of currency.
A minimum of 1-6 years of experience in the EdTech industry business-to-consumer (B2C) sales.
Demonstrating excellent proficiency in both verbal and written English communication is essential, knowing regional languages will be the cherry on the cake.
Having basic knowledge or preliminary experience with Customer Relationship Management (CRM) systems is preferred.
Dear Job Seekers...!
Greetings from VimishaItech..!
Job Title: executive trainee -Business Development Executive
Target Candidates: Freshers from the 2023 batch.
Location: Coimbatore
Job Description:
We are seeking a dynamic individual with knowledge in sales and Business Development. This is an exciting opportunity for a dynamic and results-oriented individual to join our growing team as a BDE - US (Inside Sales). You will be responsible for identifying potential clients through market research, generating leads, and selling software and consulting services to the US market.
Key Responsibilities:
Lead generation: Conduct market research and web research to identify potential clients. Generate leads by interacting with potential clients and gathering information.
Sales: Sell software and consulting services to the US market. Be willing to work in EST time zone (between 5:30 PM to 2:30 AM IST).
Communication: Possess excellent communication skills, both verbally and in writing. Identify decision makers and be comfortable calling and dealing with business and technical executives and managers.
Activity and goals: Maintain a high level of energy and enthusiasm. Meet or exceed targets for prospecting and generating qualified leads. Organize and prioritize work independently with minimal supervision.
Motivation: Be self-motivated and goal oriented. Consistently meet or exceed calling and opportunity generation quotas.
Skills:
Excellent communication skills (written and verbal)
Ability to identify decision makers and communicate effectively with them.
Strong organizational and time management skills
Proficient in MS Office Suite
Willingness to work in EST time zone (between 5:30 PM to 2:30 AM IST)
Salary:
Competitive salary and benefits package
Company Description
Vimisha ITech was founded in 2012 and has become a leading software provider with a team of skilled professionals from diverse domains. The company is committed to delivering exceptional IT solutions to meet the business requirements of its clients. They strive to be the leading service provider in the burgeoning global IT market, catering to the demands of the worldly market tendency.
React.js
HTML/CSS
Javascript2. Working on live projects depending upon their skill sets
3. Building front end applications through appealing visual design components using ReactJS
Design and implement overall recruiting strategy
Develop and update job descriptions and job specifications
Perform job and task analysis to document job requirements and objectives
Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc
Source and recruit candidates by using databases, social media etc
Screen candidates resumes and job applications
Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule
Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes
Onboard new employees in order to become fully integrated
Monitor and apply HR recruiting best practices
Provide analytical and well documented recruiting reports to the rest of the team
Act as a point of contact and build influential candidate relationships during the selection process
Promote company’s reputation as “best place to work”
Requirements:
Proven work experience as a Recruiter (either an in-house recruiter or a staffing agency recruiter)
Solid ability to conduct different types of interviews (structured, competency-based, stress etc)
Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc)
Ability to organize skills assessment centers (in tray activities, work samples, psychometric and IQ/EQ tests, etc)
Familiarity with HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS)
Good communication and interpersonal skills
Strong decision-making skills
Any degree or in Human Resources Management
React.jsJavascriptResponsibilities
- Developing new user-facing features using ReactJS
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Understand business requirements and translate them into technical requirements
- Building robust applications that can handle both unexpected errors and heavy load
- 3+years experience in Reactjs
- Strong proficiency in JavaScript and Typescript
- Strong Knowledge of Redux/React Context/Hooks
- Strong Knowledge of frontend end technologies such as HTML/CSS
- Experience developing with responsive applications
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools like Webpack or Create React App
- Familiarity with Git
JavascriptReact.jsHTML/CSSRequirements:
Bachelor’s or Master’s Degree in Computer Science, Engineering or related field of study.
3+ years of experience in developing web applications using Javascript, HTML, CSS.
2+ years of experience using ReactJS
Skill Set:
- Expert in Reactjs
- Proficient understanding of web markup, including HTML5, CSS3, client-side scripting and JavaScript frameworks, including jQuery.
- Good understanding of server-side CSS, pre-processing platforms, such as LESS and SASS
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image.
- Familiarity with tools such as Gimp or Photoshop is a plus.
- Good understanding of cross-browser compatibility issues and ways to work around them
Python
Django
Flask
JavaDesigning and developing high-volume, low-latency applications for
critical systems and delivering high-availability and performance
• Contributing in all phases of the development lifecycle
• Writing well designed, testable, efficient code
• Test cases should be upto the mark
• Performance tuning knowledge is a must. Experience is an added advantage.
• In Backend – fundamentals of all languages is a must• Good hands-on software development experience with proven working experience
in Python development
• Expert in Python, with knowledge of at least one Python web framework (such
as Django, Flask)
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process
architecture
• Strong unit test and debugging skills
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and
CSS3
• Understanding of memory model/GC from performance point of view.
Angular (2+)
ScalaJavascriptHTML/CSSPythonOur current stacks Scala Python Angular We do have our core backend developed in Scala with lot of machine learning components(Python and Scala) . And MVPs with spark architecture.
Prefer some one who is good at Front-end development and want to take career forward as Full-stack developer .
Required Skills in order : Angular 2+, Javascript, HTML, CSS, Scala, Python
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon