Job Title: Lead - Customer Support
Location: Noida Sector 2
Department: Customer Support
Job Summary:
Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.
Key Responsibilities:
- Drive high CSAT and First Call Resolution (FCR).
- Efficiently handle escalations and implement resolution SOPs.
- Lead, train, and mentor the support team.
- Optimize processes and report key performance metrics.
- Enhance customer engagement and collaborate with internal teams.
Key Requirements:
Experience : 4 years in customer support, 1 years in leadership.
Industry Preference : SaaS, IT, or similar.
Skills : Strong communication, problem-solving, and CRM expertise.
Education : Bachelor's degree preferred.
Why Join MyOperator?
- Customer-centric, innovative environment.
- Growth opportunities and competitive benefits.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
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Zycus is looking to hire BE / MBA 2022 – 23 graduates as Product Technical Analyst and is organizing a Walk-In drive on 02nd September, 2023 at our office in Mumbai, Seepz, Andheri East.
In this role, you will be part of a US Delivery Team and work with our global customers in supporting our AI-driven procurement solution and serve as a subject matter expert on Zycus Procurement Performance and Spend Analytics application.
As a Product Technical Analyst at Zycus, you will:
- Serve as Product Technical Analyst on Zycus Procurement Applications (Source to Pay)
- Work on all aspects of Zycus Support Desk and be the first point of Contact for Customers having queries/ issues related to Zycus products & be available on email/ chat/ call mediums for the Customer concerns
- Work with the Technical Account Management Team to ensure deliverables are on-time, increase efficiency and resolve issues for customers by coordinating with multiple Teams from Zycus & Customer side to achieve Customer Satisfaction
- Participate and contribute to best practices (tools/process), knowledge sharing & find ways to automate and ideate new things to enhance Customer experience, reduce manual efforts and suggest new processes
- Work with customers and internal stakeholders while participating and facilitating testing including User Acceptance Testing
- Evaluate and suggest innovative solutions and workarounds for customer requirements
- Work efficiently on, Zycus products configuration, Incident Management Tools, MS-Excel, etc.
- Provide strong technical understanding of Zycus product with the ability to discuss and demonstrate the Zycus Solution and how it may be configured to meet a customer’s business needs.
- Education: MBA/Engineering Graduate (B.E./B.Tech) in Computer Science/ Chemical/Mechanical/Electronics/IT
- Experience Level: 0-1 years
- Strong written and verbal communication skills
- Willingness to work 24*7 shifts .
- Flexible, enthusiastic approach to work including a strong desire to learn new tools & techniques to solve business problems.
- Ability to collaborate with various internal and external stakeholders
- Ability to learn, execute and excel. Multitask and work with priorities
Salary Range: INR 4,50,000 to INR 5,00,000
Walk In Drive Date: 02nd September, 2023
Time: 10:000 AM to 4:00 PM
Venue:
Zycus Infotech Pvt Ltd.
Plot No GJ-07, SEEPZ++, SEEPZ, MIDC, Andheri East, Mumbai MH 400096.
Note:
1. Candidates need to apply for the job online before the Walk-in (https://zycus.skillate.com/jobs/54683)
2. Carry your resume, 1 color passport size photograph and Aadhar Card copy along with the original
3. Our office is in a high-security zone, and you will need a gatepass therefore candidates are requested to reach SEEPZ, Gate no -3 and call our reception for a Gate Pass on this number – Contact detai: (https://zycus.skillate.com/jobs/54683)
Five Reasons Why You Should Join Zycus
1. Industry Recognized Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites. Zycus is also recognized as a Customer First Organization by Gartner. Zycus's Procure to Pay Suite Scores 4.5 out of 5 ratings in Gartner Peer Insights for Procure-to-Pay Suites.
2. Pioneer in Cognitive Procurement: Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises
3. Fast Growing: Growing Region at the rate of 30% Y-o-Y
4. Global Enterprise Customers: Work with Large Enterprise Customers globally to drive Complex Global Implementation on the value framework of Zycus
5. AI Product Suite: Steer next gen cognitive product suite offering
Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.
Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.
Start your #CognitiveProcurement journey with us, as you are #MeantforMore
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptKey Responsibilities:
• Design low level specification for the feature/module in consultation with product architect(s).
• Closely work with product managers/owners, architect(s) to understand the business requirements and code optimally.
• Propose and implement different algorithms in software code for high performing, high throughput, and low latency product features.
• Should be able build, make enhancements and maintain existing native web application user interface based on NodeJS, JavaScript or TypeScript, Angular, React, and Next/Vue.
• Develop and maintain generic solutions and utilities that can be integrated into any product.
• Integrate intelligent product performance indicators into the product to periodically monitor and take preemptive actions.
Key skills and experience required for the job:
• Technology: OOAD, Java/J2EE, Data Structures and Algorithms, Design Patterns, Spring Boot, Microservices/Cloud Native architecture, Cloud Foundry, Docker, K8S, RDBMS, SQL, NoSQL, Redis/HazleCast, jUnit, Mockito, Rabbit MQ, JMS, Apache Camel, KAFKA, WebSocket messaging, gRPC, GraphQL, Angular/React/Vue.js
• Source Control: Git, GitLab, GitHub etc.
• Design: UML, ArchiMate, EA Sparx, MS Visio, Lucid Chart, Figma
• DevSecOps: GitHub Workflows, Helm, Jenkins, CloudBees Flow, uDeploy, Nexus Repo, Site Reliability etc.
• Cloud Technologies: MS Azure, AKS, Azure Event Hub/Grid, Azure Storage, GCP, PCF, AKAMAI, APIGEE or equivalent.
• Code Quality: Sonar, MF Fortify, SAST, DAST
• Process: Safe Agile, DevOps, TDD and BDD
• Experience: 6 – 10 Years of software product development using Java/J2EE along with a minimum of 2 years of web user interface development using any TypeScript framework.
• Education: Bachelors/master’s in engineering or equivalent.
• Soft Skills: Communication, Analytical thinking, Problem Solving, Judgement & Decision Making, Planning & Organizing and Teamwork
Nice to have skills for the job:
• APM : Knowledge of AppDynamics, Grafana, Dynatrace, Splunk, Elk
PHPJavascriptReact.js• Experience in WooCommerce Development and payment gateway integration
• Experience in WordPress Theme Customization & Development
• Experience in WordPress Plugin Customization & Development
• Must have hands-on experience with Elementor Theme
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Strong understanding of PHP back-end development.
• Troubleshooting and error-solving attitude.
• Excellent written and verbal communication skills.
What you will do:
- Coordinating with internal (operation, sales) and external stake holders (Client POC)
- Ensuring that customers receive the quickest service possible
- Assisting representatives in handling disappointed customers
- Determining a course of action to resolve customer problems
- Training newly hired customer service representatives
Desired Candidate Profile
What you need to have:- Graduates from tier 1/2 engineering / management colleges
- 3-5 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling and monitoring capabilities
- Ability to adapt quickly to a new environment
NodeJS (Node.js)
MongoDB
ExpressExperience: 2.5 to 4 years
Location: Pune
About Studily: Optimizing education through personalized learning, Studily is here to empower educators and indulge learners across the globe. Studily uses the Flipped Learning Model to create a student-centric tool that applies artificial intelligence technology to prepare today's schooling system for tomorrow's Education Revolution.
Qualifications
- 2+ years' of experience in web development using NodeJs technologies.
- B.E., B. Tech., Msc IT, MCA etc in Software engineering/ Information technology.
Responsibilities
- Write reusable, testable, and efficient code following best practices (unit testing, source control, continuous integration, automation, design patterns, etc)
- Debug and refactoring of existing code, troubleshoot problems
- Collaborate with other developers, testers and other leads to enhance to quality product enhancements
- Take full responsibility for the quality of the code and test cases that are developed.
- Integration of user-facing elements developed by front-end developers with server-side logic.
- Provide task estimations and deliver quality code on time.
- Participate in architectural, design, and product sessions.
- Interact with different stakeholders to gather feedback and clarification.
- Research and apply new technologies and best practices.
- Should enjoy the experience of mentoring new hires on technical and process areas.
- Must have hands-on experience in building Microservices based software architecture. Must have Unix /Docker /Kubernetes /NOSQL experience
Requirements
- Knowledge of ReactJS is preferable.
- Extensive knowledge of JavaScript.
- Thorough understanding of databases such as MySQL, MongoDB or similar technologies
- In depth knowledge of working with Git.
- Experience with Restful APIs, Postman etc.
- Understanding of AWS/EC2, or other cloud services.
- Object-oriented application building experience in a professional Agile/Scrum environment.
- Good to have Unix /Docker/Kubernetes/NOSQL experience.
Skills
- Node.js
- AWS services
- Deployment
- Unix /Docker/Kubernetes/NOSQL
Python
Java
Go Programming (Golang)We are building consumer internet space, payment processing, e-commerce and/or enterprise. SAAS products. Undergraduate (or higher) degree in computer science/engineering. You have an excellent grasp over theoretical and applied computer science.
Job Description
Responsibilities You can take responsibility of large sized projects. You can take full responsibility of one or more core modules and/or technical verticals / libraries / frameworks / components. This will include design and architecture, evaluating and deciding which framework/language/data store/tools to us, preparing roadmaps and timely delivery. You understand the business impact of your decisions. You will review code and ensure that implementations are testable, performant, scalable, documented and secure. You will work closely with product, design, revenue, platform and growth teams. You can take responsibility of large sized projects involving inter-departmental stakeholders. You can take full responsibility of one or more core modules and/or technical verticals / libraries / frameworks / components. Payment processing framework capable of supporting multiple payment methods (cards, netbanking, UPI, wallets, etc.) with one or more payment method supported across multiple payment gateways. This will include design and architecture, evaluating and deciding which framework/language/data store/tools to us, preparing roadmaps and timely delivery. You will drive engineering best practices, recruit other engineers, lead and manage teams, conduct performance reviews and mentor other engineers. You will review code and ensure that implementations are testable, performant, scalable, documented and secure. You will work closely with product, design, revenue, platform and growth teams.
Requirements 3-5 Years of Experience in software engineering.
5-10 years of industry experience in software engineering building consumer internet space, payment processing, e-commerce and/or enterprise SAAS products. Bachelor's Degree in Computer Science or related field, or 3+ years relevant work experience. Undergraduate (or higher) degree in computer science/engineering. You have an excellent grasp over theoretical and applied computer science. You have excellent problem solving and analytical skills. You should be able to identify systemic issues, performance bottlenecks and design/architect improvements. Experience with working on PCI compliant infrastructure. You should be able to build at this engineering level Store builder (products with multi-level variants (colour, size, etc.), SKUs, discounts) and shopping cart. Highly concurrent double entry accounting system. You have excellent problem solving and analytical skills. You should be able to identify systemic issues, performance bottlenecks and design/architect improvements. Good hold on data structures and algorithms. Strong object-oriented design skills, and an uncanny ability to design intuitive modules and class-level interface.
Desired Skills and Experience Python, Golang, Java, Ruby on Rails, Django
Android DevelopmentJavaNodeJS (Node.js)MongoDBZobaze is an early-stage startup, based out of THUB, Hyderabad.
Experienced developers who can develop Mobile Applications using Flutter.
Work closely with founders on building product.
Requirements -
Strong Knowledge of Java
Experience in building Apps with Android Studio
Product mindset, ability to take product manager hat if required in the future.
Have to do multiple tasks if required
Stock Options ( ESOP )
Note: It's not a 9to5 job.
A lot to learn.
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Full Stack Developer - Averlon