WABA (WhatsApp Business API) Expert - Customer Engagement

Key Responsibilities

1. Supply & Demand Operations

● Build, train, and retain a robust pipeline of supply (driver-partners) to meet growing demand

across zones.

● Ensure zonal-wise fulfillment and continuous balance between supply & customer demand.

● Monitor daily operations and KPIs to ensure smooth execution and address bottlenecks

proactively.

2. Team Leadership

● Lead and mentor a team of 5–10 high-performing field executives.

● Track performance, drive accountability, and implement structured review mechanisms.

● Identify skill gaps and ensure continuous team development and motivation.

3. Community & Relationship Management

● Engage with the driver and customer communities to promote loyalty, resolve grievances,

and enhance satisfaction.

● Build and manage strong partner/customer relationships and negotiate effectively when

needed.

● Be the point of escalation and resolution for high-impact or critical issues.

4. Market & Competitive Intelligence

● Conduct detailed market mapping and competitor analysis.

● Generate actionable insights from field data to improve supply strategy, pricing, and partner

incentives.

5. Operational Excellence

● Drive SOP adherence and build efficient processes across supply acquisition, customer

onboarding, and service delivery.

● Suggest improvements based on ground-level insights and implement scalable practices.

6. Branding & Engagement

● Plan and execute BTL (Below-The-Line) marketing campaigns to increase Porter’s local

visibility.

● Collaborate with the marketing team to roll out hyperlocal promotional initiatives.

7. Retention & Growth Initiatives

● Actively engage in supply and customer retention initiatives through engagement calls,

feedback loops, issue redressals, and fulfilment tracking.

Ensure repeat usage by managing post-onboarding experiences and offering timely

interventions.

Skills & Competencies

● Excellent verbal and written communication skills in English and regional language.

● Strong sales acumen and experience in driving metrics-based performance.

● Ability to work with large data sets and generate insights; experience in Advanced Excel is a

must.

● Basic knowledge of SQL is a plus.

● Strong analytical and numerical abilities.

● Experience in managing field teams and on-ground operations.

● Proven record in community building, partner negotiation, and vendor/driver engagement.

● High level of ownership, resilience, and problem-solving mindset.

● Willingness to work on-field and manage tasks hands-on.

● Knowledge of logistics, transportation, or last-mile delivery industries is highly preferred.

Eligibility

● Graduation is mandatory; MBA or postgraduate degree is a plus.

● Minimum 3 years of experience in sales, field operations, or logistics, with at least 1–2 years

in a team lead or supervisory role.

About the CryptoXpress Partner Program

Earn lifetime income just by liking posts, posting memes, art, simple threads, engaging on Twitter, Quora, Reddit, or Instagram, referral signups, commission from transactions like flight, hotel, trade, gift card etc., 

(Apply link at the bottom)

More Details:

• Student Partner Program - https://cryptoxpress.com/student-partner-program
• Ambassador Program - https://cryptoxpressambassadors.com

CryptoXpress has built two powerful tracks to help students gain experience, earn income, and launch real careers:

🌱 Growth Partner: Bring in new users, grow the network, and earn lifetime income from your referrals' transactions like trades, investments, flight/hotel/gift card purchases.

🎯 CX Ambassador: Complete creative tasks, support the brand, and get paid by liking posts, creating simple threads, memes, art, sharing your experience, and engaging on Twitter, Quora, Reddit, or Instagram.

Participants will be rewarded with payments, internship certificates, mentorship, certified Web3 learning and career opportunities. 

About the Role

CryptoXpress is looking for a content-savvy strategist who understands how to drive global reach via decentralized, ambassador-powered media. You’ll work closely with campaign leads and the ambassador team to shape content directions, identify gaps, and run experiments that help our content go further.

Key Responsibilities

• Identify content themes that align with product goals (travel, trading, Web3 lifestyle)
• Propose new formats (threads, reels, quizzes, mini-blogs, carousels)
• Monitor community engagement across platforms
• Run lightweight A/B tests on hooks, visuals, or tone
• Align ambassador content with company goals

Skills & Qualifications

• Experience in digital content, social media, or brand storytelling
• Ability to reverse-engineer content virality and structure engaging ideas
• Bonus: Previous experience with decentralized content operations
• Bonus: Active in crypto or Web3 media communities

Join us and play a key role in driving the growth of CryptoXpress in the cryptocurrency space!

Pro Tip: Tips for Application Success

• Please fill out the application below
• Explore CryptoXpress before applying, take 2 minutes to download and try the app so you understand what we're building
• Show your enthusiasm for crypto, travel, and digital innovation
• Mention any self-learning initiatives or personal crypto experiments
• Be honest about what you don't know - we value growth mindsets

How to Apply:

Interested candidates must complete the application form at 

https://forms.gle/CCaAvS6yLE92XAzU6

About the Company:

ConveGenius is a leading Conversational AI company that is democratising educational and knowledge services for the mass market. Their knowledge bots have 35M users today. ConveGenius is building an omniverse on Conversational AI for the developer ecosystem to build together. We are looking for self-driven individuals who love to find innovative solutions and can perform under pressure. An eye for detail and being proud of produced code is the must-have attributes for this job.

About the role: 

At ConveGenius, we are committed to creating an inclusive and collaborative work environment that fosters creativity and innovation. Join our AI Team as Senior AI Engineer with the focus on development of cutting-edge technologies, making a real life difference in the lives of millions of users. You will be involved in a wide range of projects, from designing and building AI capabilities for our swiftchat platform, and analysing large conversation datasets. Innovative nature and proactive involvement in the product is taken very seriously at Convegenius, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Responsibilities:

• Develop and implement state-of-the-art NLP, Computer Vision, Speech techniques.
• Collaborate with other AI researchers to develop innovative AI solutions and services to be used to improve our platform capabilities.
• Mentor and lead the experiments with other team members.
• Conduct research and experiments in deep learning, machine learning, and related fields to support the development of AI techniques.

Qualifications:

• Bachelor's or master's degree in Computer Science, Engineering, or a related field with experience in machine learning and data analysis.
• 2-4 years of industry experience in machine learning, with a strong focus on NLP and Computer Vision.
• Hands-on experience of ML model development and deploying.
• Experience working with training and fine-tuning LLM is a plus.
• Experience in audio/speech technologies is a plus.
• Strong programming skills in Python, node.js or other relevant programming languages.
• Familiarity with machine learning libraries, such as TensorFlow, Keras, PyTorch, scikit-learn, Conversational frameworks like Rasa, DialogFlow, Lex, etc.
• Strong analytical and problem-solving skills, with the ability to think out of the box.
• Self-starter with the ability to work independently and in a team environment.

Job Title : Business Development Associate 

Location : Gurgaon

Working : Work from office (WFO )

Industry : Ed Tech

Functional Area : INSIDE SALES

Shift: Day Shift / Night Shift ( optional )

Roles & Responsibilities :

The sales Representative at PlanetSpark will be responsible for assisting and guiding the right offering/course to the consumers and getting them to purchase the right learning course.

Responsibilities:

● Understanding the offerings for the students and guiding them throughout the process to choose the right option for them

● Initiating phone conversations with parents who complete the demo classes for their kids.

● Intensely following up with the prospects and closing the sales within the sales cycle.

● Diligently communicating and priming the lead through channels like email, and calls.

● Ensuring accurate and proper record-keeping of call information in electronic and digital format.

● Achieving the monthly targets while completing all the input metrics targets.

Training Period :- INR 21428 + ( Incentives )

Hiring Criteria

Skill Required - Excellent Communication 

Exp Required : 00-1Years ( fresher also welcome)

Minimum Education : Graduation

2018,2019,2020,2021,2022

We are looking for a Principal Software Engineer who has experience building cloud native applications in an Agile environment

Key Aspects of Role :

• Leverage deep knowledge of the full technology stack to help achieve business objectives and customer outcomes
• Collaborate with Product Management to validate the technical feasibility of and establish non-functional requirements
• Collaborate with Architecture to evolve architecture to solve technical challenges, support future requirements, scale effectively, continually meet/exceed SLAs and resolve tech debt
• Technical advisor to internal or external stakeholders on complex technical components
• Technical leader working with the team to help remove blockers and act as a tie breaker
• Adjust the team processes, listening to feedback and guiding the team through change and driving continuous improvement
• Guide, teach, and mentor team, providing feedback and moderating discussions
• Represent the interests of the team in cross functional meetings
• Maintain and proactively share knowledge of current technology and industry trends
• Work closely with peers to ensure the team is aligning with cloud native, lean/Agile/DevOps & 12 Factor Application best practices ensuring rapid value delivery and with quality
• Collaborate with other Principal Engineer’s to drive engineering best practices around testing, CI/CD, GitOps, TDD, architectural alignment, and relentless automation
• Excellent understanding and familiarity with Cloud Native and 12 Factor Principles, Microservices, Lean Principles, DevOps, Test Driven Development (TDD), Extreme Programming (XP), Observability / Monitoring

Required Skills:

• B.Tech/MS/PhD in Computer Science or related field, and 3 - 10 years relevant industry experience
• Coding experience in Java
• Extensive hands-on experience working with AWS cloud products and services
• Experience with popular open-source software such as Postgres, RabbitMQ, Elasticsearch, Redis and Couchbase
• Experience working with NodeJS, React/Redux, Docker Swarm, Kubernetes
• Experience with development frameworks such as the Spring/Spring Boot framework, Hibernate and knowledge of advanced SQL
• Proficiency with modern object-oriented languages/frameworks, Terraform, Kubernetes, AWS, Data Streaming
• Knowledge of containers and container orchestration platforms, preferably Kubernetes
• Experience delivering services using distributed architectures: Microservices, SOA, RESTful APIs and data integration architectures
• Knowledge of containers and container orchestration platforms, preferably Kubernetes
• Advanced Architecture and system design skills and principles
• Excellent organizational skills and can drive a cross-team strategic project or initiative
• Solid coaching, mentorship and technical leadership to help others grow
• Able to drive consensus/commitment within and across teams and departments
• Advanced critical thinking and problem solving on complex issues and customer concerns.
• Strategic thinker beyond immediate needs, considering the longer-term
• Excellent communication skills, with ability to communicate highly complex technical concepts
• Demonstrate high level of empathy with internal colleagues, stakeholders and customers

Apply Now!!!

Required Skills:

• Proven work experience as an Enterprise / Data / Analytics Architect - Data Platform in HANA XSA, XS, Data Intelligence and SDI
• Can work on new and existing architecture decision in HANA XSA, XS, Data Intelligence and SDI
• Well versed with data architecture principles, software / web application design, API design, UI / UX capabilities, XSA / Cloud foundry architecture
• In-depth understand of database structure (HANA in-memory) principles.
• In-depth understand of ETL solutions and data integration strategy.
• Excellent knowledge of Software and Application design, API, XSA, and microservices concepts

Roles & Responsibilities:

• Advise and ensure compliance of the defined Data Architecture principle.
• Identifies new technologies update and development tools including new release/upgrade/patch as required. 
• Analyzes technical risks and advises on risk mitigation strategy.
• Advise and ensures compliance to existing and development required data and reporting standard including naming convention.

The time window is ideally AEST (8 am till 5 pm) which means starting at 3:30 am IST. We understand it can be very early for an SME supporting from India. Hence, we can consider the candidates who can support from at least 7 am IST (earlier is possible).

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

The Candidate should have knowledge and experience with specified technologies:

• Great at building server-side code in NodeJs & ExpressJs
• Experience with NoSQL databases such as MongoDB
• Experience in building and consuming REST API
• Authentication and authorisation using JWT tokens
• Proficient understanding of code versioning tools, such as Git
• DevOps knowledge especially in AWS EC2 and S3
• Knowledge of headless Chrome, Puppeteer will be huge plus
• Experience in HTML, CSS
• Understanding of React will be a bonus