
WABA (WhatsApp Business API) Expert - Customer Engagement
Job Title: WABA (WhatsApp Business API) Expert
Location: Noida
Company: MyOperator
Experience: 3+ years in WhatsApp Business API or related messaging platforms
Employment Type: Full-time
About MyOperator:
MyOperator is a leading cloud-based call management system built for businesses to enhance customer communication, sales, and support. We power smarter communication for thousands of businesses across India, helping them grow through automation and improved call analytics.
We're now expanding our communication channels to include WhatsApp, and we're looking for a WABA Expert to lead this initiative.
Job Summary:
We are looking for a WABA Expert who not only understands the technical aspects of the WhatsApp Business API but can also craft, optimize, and drive meaningful client conversations on WhatsApp. You’ll play a key role in strategizing how businesses can use WhatsApp to acquire, engage, and retain customers.
This is a client-facing role that blends strategy, solutioning, and execution. If you're passionate about conversational marketing, customer journeys, and messaging automation—this is for you.
Key Responsibilities:
- Understand client business models and craft WhatsApp engagement strategies tailored to their needs.
- Create and optimize WhatsApp conversation flows for lead generation, customer support, onboarding, and re-engagement.
- Collaborate with internal teams (Product, Sales, Customer Success) to deliver end-to-end WhatsApp solutions.
- Guide clients through WABA setup: onboarding, template approvals, display name verification, opt-in strategies.
- Use insights and analytics to improve message performance, engagement rates, and conversation completion.
- Work closely with chatbot teams (if applicable) to enable semi/fully automated conversations.
- Train internal sales and success teams on WhatsApp best practices to help scale adoption.
Requirements:
- 2–5 years of experience working with WhatsApp Business API and/or messaging platforms.
- Strong understanding of WhatsApp conversation types, template messages, opt-in flows, and engagement strategies.
- Proven ability to manage client interactions and translate business needs into actionable communication plans.
- Experience working with BSPs like Gupshup, WATI, 360dialog, Twilio, etc.
- Excellent communication and storytelling skills – must be able to explain WhatsApp capabilities to non-technical clients.
- Hands-on with conversation mapping tools, CRMs, or chatbot platforms is a bonus.
Preferred Skills:
- Conversational design experience (e.g., flowcharts, message scripting, use-case design).
- Experience in SaaS, martech, or customer communication platforms.
- Knowledge of customer lifecycle stages (acquisition, engagement, support, retention).
- Basic understanding of APIs or how WhatsApp integrates with other systems (CRMs, support tools, etc.).
What You’ll Get:
- Ownership of a fast-growing and visible channel for client success
- Work with high-growth brands and shape their customer communication strategy
- Competitive salary + performance incentives
- Flexible work culture and a collaborative team
- Exposure to the future of business communication platforms

About MyOperator - VoiceTree Technologies
About
MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across industries with cutting-edge SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are committed to delivering innovation and exceptional customer service that drives business success.
Company video


Connect with the team
Similar jobs
Requires Back Office Executive for a Travel Company dealing in International and Domestic tour packages.
You must be graduate with good communication skills with additional computer and internet knowledge .
job involves talking to customers and designing their tour packages , attending calls , making calls and closing travel deals.

About Memorres Digital:
We are happy to introduce ourselves as a "People's Company" by which we value our team and customer as a high priority. With a dedicated team working for different industries to add "Digital Happiness" to all your "Digital needs". The exciting part of joining our organization is here for you, Once you complete a career span of 1 year and above in our company based on your performance, you will get an opportunity to work in our onshore office in "Australia".
Job brief:
We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building the ‘client side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.
Mandatory Techonlogies : Javascript, Typescript, React, HTML, CSS,
Libraries/Framework : Next js, Material UI, Styled Components, Redux, REST API and Headless Experience
Responsibilities:
- Use markup languages like HTML to create user-friendly web pages Maintain and improve website
- Optimize applications for maximum speed
- Design mobile-based features
- Collaborate with back-end developers and web designers to improve the usability
- Get feedback from, and build solutions for, users and customers
- Write functional requirement documents and guides
- Create quality mockups and prototypes
- Help back-end developers with coding and troubleshooting
- Ensure high-quality graphic standards and brand consistency
- Stay up-to-date on emerging technologies
Requirements and skills:
- Proven work experience as a Front-end developer
- Hands-on experience with markup languages
- Experience with JavaScript, CSS, and jQuery
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development, and deployment)
- Understanding of layout aesthetics
- Knowledge of SEO principles
- Familiarity with software like Adobe Suite, Photoshop, and content management systems
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
Looking for Software Developer - Node.js on urgent bases.
Job Description:
1.Hands on experience in Backend database.
2.Knowledge of Nodejs, React.
Exp: 1-2 Years
Qualification:Diploma/B.E/Technical Degree
Location :Andheri (E)
The Role:
You are a Backend Engineer passionate about building world-class mobile and web applications with performant backend and glitch-free experience. You will be part of a team which will be delivering technology that enhances the in-app experience for our users and enables our development teams to build mobile apps easier, faster and more efficient. You will build compelling and engaging applications for Web and Mobile platforms. Employing your experience in latest Nodejs frameworks like Express.js,Hapi.js, Yarn, PM2 and proficiency in Elasticsearch, in building RESTful APIs, in integrating with databases like MongoDB and MySQL/Postgres with discipline in collaboration and pair programming. Our clientele majorly comprises of BFSI companies, so experience in Financial Applications and enterprise data security will be a big-plus.
Responsibilities:
• Contribute to an Agile team to build web and mobile applications, APIs, SDKs and other tools as required
• Collaborate with various teams within IORTA to realize the requirements for the project and Rapidly deliver iterative solutions
• Provide task plans and follow trends in technology and suggest new approaches to application design and development
• Review and evaluate designs for compliance with development guidelines
•. Implement best practices and methods to improve the development process within the
team and organization

2. Worked on Android applications from scratch. Exposure to audio video content based applications is
preferred.
3. Up to date on upcoming trends in android and its ecosystem.
4. Sound knowledge about application performance tuning on all parameters like network utilization,
application size and battery usage.
5. Experience with dagger, retrofit, rx-android, android architecture components etc.
6. Hands on experience with test driven development, mock frameworks, modular code design and popular design patterns.
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.

WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
- Love for coding: A fanatic about writing beautiful and scalable code.
- Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
- Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
- Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
- Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.
KEY QUALIFICATIONS
- BE/BTech in Computer Science or related field.
- Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.
KEY SKILLS
- Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.
- Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.
- Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.
- Familiar with web security, SEO, accessibility and internationalization.

- Technical lead for the delivery of enterprise-scale Power BI tabular datasets
- Hands-on experience designing large (25GB+) BI semantic models
- Knowledge of tabular (VertiPaq) modeling best practices
- Expert in tuning in-memory models for optimal performance
- Experience in building Power BI Composite models
- Familiar with advanced modeling concepts (i.e., RLS, incremental refresh, etc.)
- Knowledge of Power BI deployment pipelines
- Familiar with data warehouse design (dimensional star) principles
- Excellent technical skills in SQL, DAX, M Query
- Skilled with DAX Studio, Tabular Editor, ALM Toolkit, and Visual Studio (SSDT)
- Experience with Snowflake a plus
- In charge of interfacing with clients to understand key requirements, business background and design objectives.
- Finding out about the project requirements estimating the time the project will require, and providing a cost
- Preparing website information architects wireframes.
- Worked on Shopify & ecommerce platforms
- Provided a proper web platform by coordinating in
- Website building with a creative approach & activating social networking platform for the clients.
- Assisting in selecting the right technology framework for developing the solution, discussing
- proposals with clients and ideating to develop user interface design, website maps and navigation features.
- Interact and coordinate with designers and coders to effectively execute the idea.
- Test the website and identify any technical problems
- A solid understanding of web application development processes, from the layout/user interface
- Should have an understanding of Google Analytics and how it works
- Should be a team player and lead the team and delegate work
- Should have a good eye for UI and UX and design
- Well Spoken and good with communication
DevOps Engineer responsibilities include deploying product updates, identifying production issues, and implementing integrations that meet customer needs. If you have a solid background in working with cloud technologies, set up efficient deployment processes, and are motivated to work with diverse and talented teams, we’d like to meet you.
Ultimately, you will execute and automate operational processes fast, accurately, and securely.
Skills and Experience
-
4+ years of experience in building infrastructure experience with Cloud Providers ( AWS, Azure, GCP)
-
Experience in deploying containerized applications build on NodeJS/PHP/Python to kubernetes cluster.
-
Experience in monitoring production workload with relevant metrics and dashboards.
-
Experience in writing automation scripts using Shell, Python, Terraform, etc.
-
Experience in following security practices while setting up the infrastructure.
-
Self-motivated, able, and willing to help where help is needed
-
Able to build relationships, be culturally sensitive, have goal alignment, have learning agility
Roles and Responsibilities
-
Manage various resources across different cloud providers. (Azure, AWS, and GCP)
-
Monitor and optimize infrastructure cost.
-
Manage various kubernetes clusters with appropriate monitoring and alerting setup.
-
Build CI/CD pipelines to orchestrate provisioning and deployment of various services into kubernetes infrastructure.
-
Work closely with the development team on upcoming features to determine the correct infrastructure and related tools.
-
Assist the support team with escalated customer issues.
-
Develop, improve, and thoroughly document operational practices and procedures.
-
Responsible for setting up good security practices across various clouds.

