Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc
CTC: 12 to 15 LPA*
Experience: 3+ years
Location: Remote
Work timings: Flexible. Based on overlaps with US timezone.
*The offered CTC will depend on your interview performance and past experience
š¤© So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
š The role & what we are looking for
Responsibilities:
- Develop in depth understanding of how Sumtracker works
- Take full ownership of Customer Success and Support
- Work in flexible timings to give support to clients in US timezone
- Give online demos and take customer support calls
- Reply to customer support tickets
- Create help documentation and help videos
- Send client communication regularly
- Improve customer onboarding
- Take client follow ups and reviews
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation
Must Haves
- You have 3+ years of professional experience working in Customer success team in a SaaS company
- You are well versed with Customer ticketing softwares
- Have great communication skills
- You are open to learning new stuff (super important).
- You are humble, kind, and are open to feedback (super duper important).
Why should you join us?
- Attractive salary with annual performance based increments
- 100% remote company
- You get to take on a pivotal role in taking your work profile to the next level
- Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
- Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
- Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.
šāāļø Team, culture and perks
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work in small teams.
- We like to take ownership of our work and expect the same from our team members.
- Weāre super transparent. We all know what everyoneās working on and howās the company doing.
- You can directly share and receive feedback with the founders at any time.
- Youāll get the freedom to work 100% remote
- We organise yearly get together for the team offsite
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š¤ Whatās the interview process like?
Yes, we do have a process, and itās simple.
Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
Step 5: Job Offer (contingent on the above steps).
Welcome to the Sumtracker team!
So, think weāre a good fit? Then letās roll.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sumtracker Software
About
Sumtracker is a SaaS application for ecommerce merchants to manage inventory for their online stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, Amazon, BigCommerce and WooCommerce. These platforms provide limited functions for sellers to manage their inventory. We provide a central dashboard where they can automate tasks and take better decisions to drive more sales.
We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global competitors in this space.
Company video
Connect with the team
Company social profiles
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Job Details*
- The candidate needs to have excellent skills as far as written communication in English is concerned. We handle several overseas processes and this job would involve communication with native English speakers, so we absolutely cannot compromise on this requirement.
- The candidate would need to have zeal to learn and should not shy away from contributing to processes that need help.
- We're looking for a down to earth individual who is willing to grow with us.
- No previous knowledge of HR required.
- The candidate should be equipped with excellent skills in basic mathematics, and should be familiar or willing learn the techniques for data driven manpower forecasting and estimation.
- The candidate should be willing to explore the field of data analytics and analytical HR.
- Since this might require the candidate to manage our international recruitment process, the candidate should be comfortable with working night shifts, if required.
- Non MBAs are more than welcome!
Job Summary*
We're a Saas startup and we have an urgent requirement for an HR Executive to help us with our domestic and overseas recruitment process.
React Native
Flutter
React.js
Vue.jsWe're looking for a teammate who can:
- 1 or 3 years of working experience in ReactJS or VueJS or NextJS or ReactNative or Flutter
- Work with remote team
- Write, Test and Publish code & contribute to project
- Collaborate with other team members & become a friend first
- Share personal opinion openly & take the lead
- Most imp is who enjoy coding and use emojis :)
This is a full-time on-site role for a Project Architect. The Project Architect will be responsible for managing projects.The Project Architect will contribute to the design and development of architectural projects, collaborate with internal teams and external stakeholders, and ensure projects are executed efficiently and effectively.
- QualificationsStrong background in Architecture and Project Management
- Excellent organizational and leadership skills
- Ability to effectively communicate and collaborate with multidisciplinary teams
- In-depth knowledge of construction and building codes
- Detail-oriented with a strong focus on quality and accuracy
- Experience in the interior design industry is a plus
- Bachelor's or Master's degree in Architecture or related field
Accountant
Roles & Responsibilities:
ā¢ Preparing accounting entries and reconciling general ledgers
ā¢ Providing detailed analysis and explanation of transactions
ā¢ Working with the companyās accounts payable functions ā maintaining invoice payment, ensuring accuracy and timeliness of payments
ā¢ Preparing monthly financial and various detailed reports
ā¢ Manage balance sheets and profit/loss statements
ā¢ Reinforce financial data confidentiality and conduct database backups when necessary
ā¢ Taking care of tax returns and making sure theyāre paid in time
ā¢ Finding and addressing any discrepancy in accounting
Qualification & Experience:
ā¢ Min 5 years work experience as an Accountant
ā¢ Excellent knowledge of accounting regulations and procedures, including the Generally Accepted Accounting Principles (GAAP)
ā¢ Hands-on experience with accounting software like Tally prime
ā¢ Advanced MS Excel skills including V Lookups and pivot tables
ā¢ BSc in Accounting, Finance or relevant degree
- Making UI wireframe, project flow. Designing and integrating UI.
- Collaborating closely with UX and UI team members to iterate and consider the gameplay implications of the design and the overall player experience.
- Making scenes/ levels/ environments in Unity.
- Developing 2D and 3D templates for mobile and PC, multi-screen and immersive formats.
- Profiling game performance and applying art optimization techniques
- Putting yourself in the driving seat to tackle and solve problem from the players perspective.
- Always thinking to drive quality work.
- Creating animations and FX for use in the games UI.
- Profiling and optimizing the user-interface to help improve performance.
- Working with the lead artist and programmers to implement, structure and maintain the games front-end and user interfaces.
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What you need to have:
- A background in Games, App or Web Development is highly recommended.
- Knowledge of Unity game engine.
- Knowledge of Adobe Illustrator, Adobe Photoshop, Adobe Animate.
- Basic understanding of 3D and 2D packages highly advantageous.
- Illustration skills to help develop UI assets when required.
- High degree in confidence in layout theory using anchor points, slicing and scaling, aspect ratios, layering and data driven design.
- Familiarity with modelling and texturing methods.
- Strong understanding of modern rendering techniques.
- Basic knowledge in node-based logic systems such as Shadergraphs, Kismet/ Blueprints.
- Can do- attitude with confidence in your ability to work to a design spec/ brief whilst able to use your own intuition to fill in gaps.
- An open approach to collaboration and feedback from others.
- 3D software knowledge like, Autodesk Maya, Autodesk Max, Blender3D is a plus.
- C# coding knowledge is a big plus.
JavaYou will:
- Champion the product delivery in the fast paced startup with deep focus on quality, design & architecture
- Own the technical roadmap for a product
- Hire and provide leadership and oversight to a team of software engineers building solutions and capabilities at scale with high engineering and quality standards.
- Recruit the best by owning the recruitment processes for your teams.
- Engagement and collaboration with cross teams, architects and other stakeholders to deliver on a common goal.
- Drive the adoption of key engineering best practices to improve quality and reliability of team's deliverables.
- Responsible for keeping the team engaged, motivated and operating with a high execution velocity.
- Responsible for evaluating, coaching and mentoring of direct reports.
- Collaborate/communicate across global businesses and technology teams, providing sound business analysis and process.
- Build a collaborative and conducive environment for the team to deliver the best of their abilityImbibe and maintain a strong customer service oriented attitude while designing and building products
Qualifications:
- 6+ years of managerial experience leading and building high-performing teams
- 8+ years of professional experience using Java or similar object-oriented language
- Demonstrated ability to manage highly skilled technology teams that have delivered high quality enterprise class applications.
- Experience of managing applications in production environment that support high-throughput/availability/resiliency low latency at scale and exposure to managing production outages and remediations.
- Experience building and using RESTful APIs & Microservices
- Creative thinking and excellent problem solving skills.
- Great product sense and communication skills
InVideo is looking for a content associate to take charge of their internal content creation process. The candidate will be responsible for the production of video templates for the InVideo tool that has 5000+ templates currently.Ā
An ideal candidate should have:Ā
- An in-depth understanding of global content trends.Ā
- Strong authority and presence on all social media platforms.
- Understanding of video as a medium and how to communicate using the same
- Excellent command over the English language - verbal and written.Ā
- 2 to 4 years of experience in content creation on digital and most social domains.
- Experience in working with a medium-size creative team.
The duties of the candidate would be, but not limited to:Ā
- Conceptualising content for the templates along with creative product and growth leads.
- Curating scripts for templates and social media, in line with the current trends.
- Foreseeing emerging content trends and leveraging them in the platform strategy.Ā
ensuring that the design team is able to visually convert content into templates.
- Growing & Managing our network of external content providers to ensure quality and in-time delivery of video templates.Ā
- Working with creative leads to design and build compelling high-quality digital content that can be converted into extraordinary templates.
- Researching and Understanding the digital medium overall and various use cases that dominate the domain.
NodeJS (Node.js)
MongoDB
PHP
HTML/CSS
CodeIgniter
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon