Customer Support Specialist

Teaching with graphics in the studio with creative methods

ServiceNow,ITSM + CSM

 

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

RESPONSIBILITIES
The Senior Software development engineer core responsibilities include technically leading a
small team of software development engineers along with writing code in a highly modular,
scalable, maintainable, unit tested platform. You will be working in a fast-paced, agile, dynamic
work environment that has an immediate business impact.

MUST HAVE
● You have 5-7 years of relevant Industry experience.
● You have experience in technically leading a small team of highly motivated engineers,
in guiding them in understanding of requirements, in architecture/design (high level/low
level) of the applications, in best coding and QA practices, in reviewing their software
artefacts.
● You are a rockstar programmer/coder - should be able to convert requirements/design
into code fluently.
● You have a strong concept in design principles, patterns.
● You have good experience in Linux OS.
● You have a solid foundation in computer science, with strong competencies in data
structures, algorithms and software design.
● Have a penchant for solving complex and interesting problems.
● Worked in startups like environment with high levels of ownership and commitment.
● BTech, MTech or PhD in Computer Science or related Technical Discipline - preferably
from premier Engineering colleges.
● Good skills to write unit & integration tests with reasonable coverage of code &
interfaces.

NICE TO HAVE
● Knowledge of databases, Cloud, preferably AWS
● Experience in Python, Python frameworks and libraries, and NodeJS.

Job Role – Front-End Developer
Experience – 5+ years
Job Location- Hyderabad
Mode of Work- Work from office
Eligibility Criteria
 Should have an aggregate of 60% in the academics till date.
 Any Graduate/Post Graduate.
 Frontend Developer (React JS & Next JS)
 Primary Skills: Next JS, Angular JS 8, MERN Stack, HTML 5, CSS3, Bootstrap 5, Java, Relational and NonSQL Database (added advantage) (SQL and Mongodb), JIRA
Required skills, Roles & Responsibilities
 Developing new user-facing features using React.js
 Building reusable components and front-end libraries for future use
 Translating designs and wireframes into high quality code
 Optimizing components for maximum performance across a vast array of
 web-capable devices and browsers
 Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
 Good knowledge of HTML5 and CSS3 with Bootstrap5
 Good working Knowledge of Angular JS, Node.js and Next JS
 Thorough understanding of React.js and its core principles and implementations
 Experience with popular React.js workflows (such as Context API, Hooks, Flux and Redux)
 Familiarity with newer specifications of Ecma Script
 Experience with data structure libraries (e.g., Immutable.js)
 Knowledge of isomorphic React is a plus
 Knowledge on Database (Relational and No SQL Database) is highly recommended
 Familiarity with RESTful APIs
 Knowledge of modern authorization mechanisms, such as JSON Web Token
 Familiarity with modern front-end build pipelines and tools
 Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
 Ability to understand business requirements and translate them into technical requirements
 A knack for benchmarking and optimization
 Familiarity with code versioning tools such as Git and SVN.
 Leading the team in the correct direction
 Preparing the necessary technical and non-technical documents
 Assisting the team in internal auditing and external auditing if needed
 Code Reviews and Code deployments (as he will be doing the changes in the live window for now and push the
changes to Prod)
 Assisting the QA team in testing and making them understand the business requirement

We are looking for a talented Ecommerce Manager who will be responsible for driving sales and achieving revenue goals through eCommerce marketplaces.

Responsibilities:
● Develop an overall strategy for online marketplace development and manage the day to day operations for various platforms
● Drive and own sales and revenue targets from eCommerce operations for the brand
● Coordinate with our Digital Marketing Team for promotions
● Create strategies to drive sales through eCommerce marketplaces like Amazon, Flipkart, Nykaa, Paytm, Purplle, etc
● Categorizing, listing, and positioning the company’s products on eCommerce marketplaces
● Manage various operational activities such as merchandising, post listings, customer service, etc. related to the company’s e-commerce presence
● Monitor the business performance on the e-commerce marketplaces and report the same along with recommendations to the management.
● Update and maintain e-commerce sales data and report to the management
● Ensure compliance with relevant laws & regulations while managing various agreements, contracts, disclaimers, etc

Here’s what you should have:
● Minimum of 4+ years in handling online marketplaces, preferably in the e-commerce industry
● Strong communication, analytical, negotiation, and presentation skills
● Understanding about Ads/Promotion/Coupons/AMS and Optimization of ads.
● Hands-on experience in managing and maintaining e-commerce websites/portals.
● Excellent knowledge of prevailing procedures and techniques in e-commerce.
● Masters in Marketing/MBA is a plus

Profile:

We are a Funded Startup developing a Gamified EdTech Mobile App. We are looking for an experienced Backend Developer (at least 4 years) who has hands-on experience of NodeJS (at least 2 years) and PostgreSQL (at least 2 years). You will be responsible for Defining, Developing and Maintaining all Server-Side Logic, Components, and Database.

Responsibilities: 

• Developing and Maintaining all Server-Side Logic and Components
• Defining and Maintaining all Schemas and Database
• Writing Cron Jobs in NodeJS
• Writing Database Triggers in PostgreSQL
• Testing, Repairing Defects and providing Technical Support.
• Documenting Node.js Processes, Database Schemas, and Preparing Reports
• Collaborating with Frontend Developers and Integrating with Frontend Components

Requirements: 

• Bachelor’s Degree in Computer, Information Technology, or similar
• Hands-on experience as a Backend Developer (at least 4 years)
• Hands-on experience of NodeJS (at least 2 years)
• Hands-on experience of PostgreSQL (at least 2 years)
• Hands-on experience of ExpressJS and Docker
• In-depth knowledge of Database Architecture
• Working knowledge of Multithreading in NodeJS
• Working knowledge of Python and ReactJS
• Basic knowledge of HTML5 and CSS3

Technical Skills:

• Hands-on experience with JavaScript/TypeScript ( NodeJS & ExpressJS) in) Development on both client and server-side
• Proficiency in HTML, CSS and front end frameworks(Angular 7, AngularJS) 
• Having experience in building a responsive web design
• Experience with MongoDB and good knowledge in database concepts
• Experience with web frameworks like ExpressJS
• Developing secure Node.js end points using Passport, JWT, OAuth, and related technologies.
• Knowledge in Restful API Design
• Knowledge in unit testing tools like Karma, Jasmine etc..
• Experience with Version control systems like GIT and knowledge in GIT branching is necessary.
• Knowledge in continuous integration
• Strong object-oriented knowledge in any platform is a plus
• Proficiency and hands-on experience with one or more of the following: Backbone / KnockoutJS / EmberJS / ReactJS is a plus
• Knowledge in payment gateway integration is a plus

Responsibilities:

• Working with an Agile Scrum team using tools such as JIRA.

• Involving in writing functional specifications and technical documentation

• Working with the peer developers and writing good quality codes and release features

• Participation in internal code reviews

• Direct interaction with the client
  
  
  

Must have
 Hands on experience in developing low level software for microcontroller based environments with ARM/Cortex processors or similar.
must do a Project:Linux Device Drivers
Experience in all aspects of designing and developing SW in C/C++ language for embedded platforms.
 Advance level knowledge of modern microprocessor architecture – MMU, Caches, Exceptions, interrupts, instruction sets etc. 
 Experience in working with multiple common h/w interfaces like USB, Ethernet, PCIe, DDR controller, DMAC etc. 
 Device driver or stack development in at least one major Operating system for at least one complex interface. 
 Experience in SW protocol stacks like USB, TCP/IP, File system etc. 
 Experience in Board Bring up, Device drivers, Firmware, Boot Loaders, Tool chains & Build systems. 
 Understand project requirements, customer use cases & specifications for features and convert them to standout software.  Initiate and drive Test strategies and Test plan design for software.
Key Skills
Linux Device Driver , DSP knowledge preferred
Required Experience and Qualifications
B.Tech/B.E  

Passion for software development and problem-solving 7+ years of experience in designing and implementing scalable reusable components. Expertise in java is a huge plus. Self-starter, with quick learning curve Strong written and verbal communication Solid understanding of agile software development lifecycle Experience with databases and writing complex SQL queries is a huge plus Master's degree in Computer Science or related discipline. Expertise with source control systems and tools such as git and maven Experience in developing large scale customer facing software solutions