Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc
CTC: 12 to 15 LPA*
Experience: 3+ years
Location: Remote
Work timings: Flexible. Based on overlaps with US timezone.
*The offered CTC will depend on your interview performance and past experience
🤩 So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
📄 The role & what we are looking for
Responsibilities:
- Develop in depth understanding of how Sumtracker works
- Take full ownership of Customer Success and Support
- Work in flexible timings to give support to clients in US timezone
- Give online demos and take customer support calls
- Reply to customer support tickets
- Create help documentation and help videos
- Send client communication regularly
- Improve customer onboarding
- Take client follow ups and reviews
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation
Must Haves
- You have 3+ years of professional experience working in Customer success team in a SaaS company
- You are well versed with Customer ticketing softwares
- Have great communication skills
- You are open to learning new stuff (super important).
- You are humble, kind, and are open to feedback (super duper important).
Why should you join us?
- Attractive salary with annual performance based increments
- 100% remote company
- You get to take on a pivotal role in taking your work profile to the next level
- Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
- Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
- Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.
🙋♀️ Team, culture and perks
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work in small teams.
- We like to take ownership of our work and expect the same from our team members.
- We’re super transparent. We all know what everyone’s working on and how’s the company doing.
- You can directly share and receive feedback with the founders at any time.
- You’ll get the freedom to work 100% remote
- We organise yearly get together for the team offsite
🤙 What’s the interview process like?
Yes, we do have a process, and it’s simple.
Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
Step 5: Job Offer (contingent on the above steps).
Welcome to the Sumtracker team!
So, think we’re a good fit? Then let’s roll.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Sumtracker Software
About
Sumtracker is a SaaS application for ecommerce merchants to manage inventory for their online stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, Amazon, BigCommerce and WooCommerce. These platforms provide limited functions for sellers to manage their inventory. We provide a central dashboard where they can automate tasks and take better decisions to drive more sales.
We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global competitors in this space.
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Full Stack Developer - Averlon