
Skills needed: SaaS software Customer support for global clients in US, UK, Australia, etc
CTC: 12 to 15 LPA*
Experience: 3+ years
Location: Remote
Work timings: Flexible. Based on overlaps with US timezone.
*The offered CTC will depend on your interview performance and past experience
𤩠So, what is Sumtracker?
Sumtracker is a SaaS startup founded by IIT Delhi Alumni. It is a web based software application for merchants to manage inventory on their online and offline stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, BigCommerce, Amazon, WooCommerce and Walmart. We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global SaaS competitors.
š The role & what we are looking for
Responsibilities:
- Develop in depth understanding of how Sumtracker works
- Take full ownership of Customer Success and Support
- Work in flexible timings to give support to clients in US timezone
- Give online demos and take customer support calls
- Reply to customer support tickets
- Create help documentation and help videos
- Send client communication regularly
- Improve customer onboarding
- Take client follow ups and reviews
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can and not work in isolation
Must Haves
- You have 3+ years of professional experience working in Customer success team in a SaaS company
- You are well versed with Customer ticketing softwares
- Have great communication skills
- You are open to learning new stuff (super important).
- You are humble, kind, and are open to feedback (super duper important).
Why should you join us?
- Attractive salary with annual performance based increments
- 100% remote company
- You get to take on a pivotal role in taking your work profile to the next level
- Full overview and involvement of all tasks and process in your department. You will know how things work from inception to scalability. This is a key factor in learning everything about the field you are working in and thus enhancement of your career
- Full ownership of your work. You will be your own manager, thus getting autonomy to perform.
- Global exposure: Work with a global client base. You get the exposure of client behaviour and needs across the world, a valuable asset to have in your profile.
šāāļø Team, culture and perks
Here are some of our core values to give you a sense of who we are as a team:
- You should be ready to work in small teams.
- We like to take ownership of our work and expect the same from our team members.
- Weāre super transparent. We all know what everyoneās working on and howās the company doing.
- You can directly share and receive feedback with the founders at any time.
- Youāll get the freedom to work 100% remote
- We organise yearly get together for the team offsite
Ā
š¤ Whatās the interview process like?
Yes, we do have a process, and itās simple.
Step 1: Fill a form with relevant questions for the profile
Step 2: Complete a task to judge your skills
Step 3: Interview round and Reference check
Step 4: Another task round to to judge your skills
Step 5: Job Offer (contingent on the above steps).
Welcome to the Sumtracker team!
So, think weāre a good fit? Then letās roll.

About Sumtracker Software
About
Sumtracker is a SaaS application for ecommerce merchants to manage inventory for their online stores. Sumtracker is integrated with platforms such as Shopify, eBay, Etsy, Amazon, BigCommerce and WooCommerce. These platforms provide limited functions for sellers to manage their inventory. We provide a central dashboard where they can automate tasks and take better decisions to drive more sales.
We have a global client base in countries like US, UK and Australia. We are on a mission to grow Sumtracker and take on global competitors in this space.
Company video


Connect with the team
Similar jobs
Key Responsibilities:
Business Leadership:
Develop a clear vision and strategic plan for the dietetic department, aligning it with the overall vision and objectives.
Lead the team in implementing goals, strategies, and initiatives that focus on providing exceptional diet & wellness services.
Clinical Expertise:
Utilize advanced knowledge and expertise in nutrition and dietetics to assess patients' nutritional needs, interpret diagnostic results, and create tailored diet plans.
Counselling to educate clients/ patients on appropriate diets and regular health test to enhance and maintain optimum health. Monitor and review the progress of client/patients
after every meeting. Guide client/patient on regular basis and record behavioral /dietary/activity deviations with endorsement from time to time.
Team Management:
Lead and manage the dietetic team, providing guidance, mentorship, and professional development opportunities.
Foster a collaborative and positive work environment that encourages growth and ensures each team member's contribution is valued.
Collaboration with Healthcare Professionals:
Work closely with other healthcare professionals, including Clinicians, and other healthcare specialist. Collaborate in the diagnosis and treatment planning process, integrating diet & wellness services seamlessly with other medical interventions.
Quality Assurance and Compliance:
Establish and maintain rigorous quality assurance standards for all dietetic services. Ensure that the department adheres to relevant regulations, ethical guidelines, and company standards to provide accurate and reliable services.
Customer Service & Engagement:
Represent the significance of diet & wellness. Participate in public events, seminars, and camps to raise awareness about the role of die & wellness in overall well-being.
Ensure patients and clients receive compassionate, empathetic, and respectful care. Implement strategies to enhance the customer experience and maintain a high level of satisfaction.
Ensure customer satisfaction and feedback ratings to be achieved as per given standards.
Data Analysis and Reporting:
Oversee the collection and analysis of data related to diet & wellness outcomes and department performance.
Prepare reports and present findings to inform decision-making and demonstrate the impact of the dietetic department's interventions.
- This job description provides a general outline of responsibilities and qualifications and is not exhaustive. The Dietitian may be required to perform additional duties as necessary for the smooth functioning of the business.
Requirements:
- Bachelor's or Master's degree in Nutrition, Dietetics, or a related field.
- Registered Dietitian (RD) or equivalent certification.
- Proven experience in a leadership or managerial role within a dietetic department.
- Strong clinical knowledge and expertise in nutrition assessment and intervention.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work collaboratively in a multidisciplinary healthcare environment
Developed in formal collaboration with the University of Cambridge in May 2000, HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004, with positive outcomes for the entire ecosystem.
Check us out at www.heymath.com
We plan to work mainly from home in 2021 and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.
What we are looking for:
Experience in building and re-engineering cloud based solutions on AWS.
Strong knowledge of Object Oriented Programming(OOPS) and design patterns is a must.
Hands-on development on Spring MVC framework.
Experience working on Java 8 or above.
Must have very good knowledge of RDBMS such as MySQL and performance tuning of the same.
Exposure to server-side and client-side caching mechanisms.
Ability to debug the applications and provide instant workable solutions.
Experience working on Elastic Search / Kafka / Kubernetes or all is a nice to have.



⢠Strong understanding of GUI architecture, site navigation and web design principles, and the ability to create and maintain web pages quickly and efficiently
⢠Extensive web programming experience including web security, cross browser compatibility, and performance tuning
⢠Development experience in the area of: Responsive design/development and mobile device applications and optimized Web sites
⢠Hands on design & development skills in HTML/XHTML, HTML5, CSS2, CSS3
⢠Knowledge of W3C standards, Web accessibility
⢠Hands on experience with Object oriented JavaScript and Design Patterns
⢠Extensive experience in at least one of the modern frameworks like jQuery / jQueryUI / Angular JS / ExtJS / Ember JS / Backbone JS / React / TypeScript


Quoality- A Modern Operating Infrastructure for Hospitality BusinessesĀ to help them improve the guest experience and generate additional revenue.
Launched inĀ 2021, Quoality is a Hospitality TechĀ company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow.Ā
By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"
Product Demo:Ā https://www.youtube.com/watch?v=gKklkRYKkC4" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4
Quoality Blogosphere:Ā https://medium.com/quoality" target="_blank">https://medium.com/quoality
šāāļøĀ The role & what we are looking for:
Oh, this is our favorite part. Weāve seen companies that write 'templatized' BS for this section; stuff thatās never followed in reality.
Not us.Ā Here are some of our core values to give you a sense of who we are as a team:
- First and foremost, weāre super transparent. We all know what everyoneās working on, howās the company doing, and the whole shebang.
- Weāre all super chill.Ā
- Work time aināt playtime. We take our work very seriously. Weāre a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
- Deadlines are a thing for us. We are super punctual.
- We know what we are working on and arenāt clueless.
- Weāre more friends than colleagues.
- Monthly 1:1s with the founders where you can directly share & receive feedback.
Not convinced yet?Ā Okay, hereās the fun stuff:
- Flexible leave policy. Yeah, itās truly flexible. We trust you.
- We have a flexible remote work policy in India.Ā Work from the beautiful beaches of Goa or the stunning mountains of Manali, and weāre all good.
- Annual workstations at exotic destinations.Ā Subject to change and hitting milestones.
- Allowances to choose your coworking spaceĀ (if you want), courses & any tool that you think is beneficial to succeed in this role.
šĀ The role & what we are looking for:
š§āš»Ā Responsibilities:
- Write code that will impact the businesses of thousands of hotels, hostels, and vacation homes across the globe.
- Collaborate with Frontend to spec, write, test, and deploy API endpoints.
- Implementation of a robust set of services and APIs that work on our data pipelines.
- Build all support infrastructure to scale our data delivery pipelines - endpoints, security, logging, messaging.
- Product development activity includes data querying from our various stores, real-time analytics, and ML algorithms.
- Developing & Integrating of the front-end and back-end aspects of the web application
- Optimization of the application for maximum speed and scalability.
- Brainstorm features with the product team and guide decisions based on your knowledge of the codebase.
- Take full ownership of the module starting from architectural and design decisions to shipping.
- Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun.Ā
ā Ā Must Haves:
- 2+ years of relevant work experience
- You are well versed in building scalable, understandable, and testable code with an eye toward maintainability.
- You have a good understanding of multi-process architecture and the threading limitations of NodeJs and ReactJs.
- Understanding of fundamental design principles behind a scalable application.
- You have good knowledge of relational databases as well as key-value databases and are capable of designing scalable database models based on the product requirements.
- Familiarity with REST API development standards, protocols (HTTP, WebSockets and more), and GraphQL.
- Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing outputs.
- You possess strong computer science fundamentals: data structures, algorithms, distributed systems, and information retrieval.
- Youāre comfortable picking up new stacks and choosing the right tool to get the job done.
- You are open to learning new stuff and avoiding internal politics. (super important).
- You are humble, kind, and open to feedback. (super duper important).
āBonus:
- Entrepreneurial spirit, Product Thinker,Ā and āCan-Do' attitude.
- Passionate about leveraging technology for supporting product delivery in the Hospitality space.
- The operating style is suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
- Excellent leadership skills, including the ability to manage multiple assignments at a time.
š¤Ā What's the interview process like?
Yes, we do have a process, and itās simple.
- Step 1: You apply for the job.
- Step 2: Quick intro call with the founders.
- Step 3: Solve an assignment.
- Step 4: A round where we evaluate your assignment along with you.
- Step 5: One round of interviews to gauge if you are a good culture fit.
- Step 6: Job OfferĀ (contingent on the above steps).
- Step 7: Welcome to the Quoality! š
So, think weāre a good fit? Then letās roll.š¤


Ā
Responsible for developing software and Deliverables using cutting-edge technologies. Interact with cross-functional teams and develop software applications as per client specifications. Dot Net Engineer is responsible for designing, developing, and configuring software systems to meet requirements and is accountable for the delivery of end-to-end systems from analysis, design, implementation, and quality assurance to delivery. Responsible for delivering in an Agile manner and following all the software development processes.


ā You will be working in Python (Flask framework).
ā Conceptualising the system to be built, creating concise requirements.
ā Backend designing & development, database data models.
ā Optimizing design by applying design patterns.
ā Front-end design, behaviour & development.
ā Application Testing, Benchmarking & Performance Optimizations.
Candidate Profile
ā Bachelors / Masters in Computer Science
ā Excellent communication and presentation skills
ā The candidate should also have knowledge of the industry and ability to work under pressure
ā An indefatigable person with high self-esteem and perspicacious nature is that kind of person
ā who will thrive in this role
- Development and Test Automation experience through Test Driven Development (TDD)
- Establishing and executing Automated testing strategy for mobile apps with Tools like Perfecto Mobile/Appium or Web Driver/Selenium, TestNG and continuous integration tools like Jenkins, Git, Stampede etc.
- Sound knowledge in JAVA is must have
- Experience in Mobile AppDev and Test management tool (JIRA, qTest) and
- Monitoring/Troubleshooting Tools Splunk, DynaTrace, SOAP UIĀ
Education skills and experience
- Ā 2+ of experience in producing test plans and creating test UI scripts/cases
- Good experience of the management of all or part of the Mobile AppDev and UI Test execution phase in projects
- Work in Agile methodology with TDD
- Experience in API and Database Automated Testing
- Ā Hands on experience of iOS (Objective C/Swift) and Android (Kotlin) technologies
- Hands on experience in developing test artifacts and processes. Should have done test reporting with good clarity and no ambiguity
- Experienced working in an onshore/offshore environment with flexible and adaptable working style to work with aggressive project schedules
- Good communication and interpersonal skills
- Good working knowledge of Microsoft Office, Excel, PowerPoint.



- Python coding skills
- Scikit-learn, pandas, tensorflow/keras experience
- Machine learning: designing ml models and explainingĀ them for regression, classification, dimensionality reduction, anomaly detection etc
- Implementing Machine learningĀ models and pushing it to productionĀ
- Creating docker images for ML models, REST API creation in Python
- AdditionalĀ Skills Compulsory:
- Knowledge and professional experience of text and NLP related projects such as - text classification, text summarization, topic modeling etc
- AdditionalĀ Skills Compulsory:
- Knowledge and professional experience of vision and deep learning for documents - CNNs, Deep neural networksĀ using tensorflow for Keras for object detection, OCR implementation, document extraction etc
Are you passionate about using technology to make people's lives better? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.
Role and Responsibilities- Create detailed, and well-structured test plans and test cases. Estimate, prioritize and plan testing activities to meet project deadlines. Ability to work efficiently under pressure.
- Facilitate end-to-end mobile, working directly with developers.
- Expert knowledge of QA methodologies and software life cycle, previous working experience in Agile environment is preferred.
- Review requirements specifications, attend sprint grooming and planning meetings to provide timely and meaningful feedback wherever applicable
- Highly effective collaborator and experience working across multiple departments such as Engineering, Product, Client Success, etc.
- Ability to troubleshoot issues and help developers, product or client success.
- Participate in release management; available for testing for code releases and smoking testing, etc.
- Continuous improvement - contribute in development, improvement, and maintenance of the testing processes and structures
Requirements
- BTech and/or MTech in Engineering or related fields
- 2+ years of experience using or creating shared test framework
- Ability to create and maintain functional tests within fast-moving Agile delivery
- Experience using test case management system like TestRail, Test Complete or Test Lodge
- Experience using JIRA and, Atlassian suite
- Excellent communication and documentation skills
- Solid knowledge of Continuous Integration
- Proficiency in analyzing requirements, functional specs, and technical specs
- Ability to effectively communicate technical solutions and innovative ideas
- Strong quality mindset, great team spirit and being detail oriented
- Able to work in a very dynamic workplace
Who You Are
- Passionate about technology and making an impact.
- A perpetual learner, who stretches their boundaries and enjoys new ideas.
- A doer who takes initiative and works well in a team.
About :
- Employee Management at your Fingertips. PagarBook - India's Best Payroll and Attendance
- Management tool for Small & Medium Enterprises. Using PagarBook, a business owner can maintain all the records of their employees digitally and can get insights around the same.
- PagarBook is free & easy to use employee management, work & payroll management software app where you can manage all your staff and employeeās attendance, record the work done by your staff and employees and their salary, payments & advances can also be recorded in this app.
- Sms & WhatsApp notification to employees and staff about payments, bonuses, daily work, attendance & leaves.
- The Sales would be done for premium desktop version of the application
- Benefits of desktop application:
- Better and Easier accessibility, also available on mobile web
- Access to rich reports which gives you business knowledge, spend
- Unlimited free upgrades for a year
Ā
About Sales team:
The field sales team at PagarBook is all about solving SMEās customer problems and ensuring we deliver compelling value propositions.
On a typical day, the sales team:
- drives the adoption of a premium version of Pagarbook, sold at a subscription fee per annum
- never-say-no attitude, and comes with a win-all attitude
- At the same time, a core ingredient of the DNA is customer empathy
- We should always ensure the customer is well informed of all the benefits of the solution, before we close the sales.
Responsibilities and Duties of sales associate:
- You will pitch about PagarBook desktop solution on field to customers
- You will explain the benefits of PagarBook desktop solution to customers
- Better and Easier accessibility, also available on mobile web
- Access to rich reports which gives you business knowledge, spend
- Unlimited free upgrades for a year
- Bulk update features
- Expense management
- The users can register on the desktop for a free trial for 7 days first
- Sales associate would convert the customer into a paid customer
Mandatory requirements:
- Having your own bike is a must
- Smartphone is a must
- Field sales experience is a must (telecom, FMCG and financial sales experience adds more weightage)
- Graduation in any field is sufficient
Benefits:
- Fixed salary upto 25k
- Targets based incentives (no upper cap, average ~10k per month):
- Petrol allowance ~upto INR 3,000 (on actual bills)
- Initial job posting would be for 3 months - based on good performance, conversion to full time employment would be granted
Key Areas of Responsibility (KRAs):
- Onboarding of Customers
- Meet 30 new clients a day (tracked)
- Get free trial enabled for 20 clients a day
- Get 3 sales (paid customers, 10% conversion) per day - non-negotiable output
- Retaining customer accounts
- While we build new businesses, cross-selling would be key
- Customers should keep using PagarBook desktop beyond 30 days of activation
- Grow customer basket size
- Identify key SME clusters in the city and prepare an acquisition plan
- Go aggressive and acquire
- Business acumen & key skills
- Strong knowledge on PagarBook sales process, services and product
- Local Market and competition knowledge and clear articulation of PagarBook advantages
- Strong negotiation and influencing skills to create win-win
- Give continuous feedback to internal teams to improve our customer service level
Finally, remember, you are the PagarBook brand ambassador on the ground! All the best.
Ā

