Customer Support Specialist

Key Responsibilities

Instructional Design & Development

● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content.

● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids.

● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives.

SaaS Integration Training

● Design and deliver training programs focused on SaaS platform integration, API usage, and customization workflows.

● Translate complex technical concepts into clear, actionable learning solutions for both technical and non-technical audiences.

● Collaborate with product and engineering teams to stay updated on platform updates, integration capabilities, and best practices.

Leadership & Collaboration

● Manage and mentor a team of instructional designers, ensuring quality and consistency in deliverables.

● Act as the primary point of contact for stakeholders to assess training needs and define learning objectives.

● Collaborate with customer success, product management, and marketing teams to align training with customer journeys.

Technology & Tools

● Utilize authoring tools such as Articulate Storyline, Adobe Captivate, or similar to create e-learning modules.

● Leverage Learning Management Systems (LMS) to manage and distribute content effectively.

● Integrate multimedia elements, interactive simulations, and assessments into training materials to enhance engagement.

Metrics & Improvement ● Monitor and evaluate the effectiveness of training programs through learner feedback, performance data, and completion rates.

● Continuously iterate on learning content to improve quality and relevance.

● Collaborate with various internal teams (e.g., engineering, product, marketing, support) to incorporate customer insights and real-world use cases into training content, ensuring that all learning solutions meet both business and customer needs.

● Align training content with business and customer success goals, ensuring measurable impact on product adoption, customer satisfaction, and retention. Regularly assess the effectiveness of training programs to optimize learning outcomes and business results.

● Utilize an agile instructional design approach to quickly adapt training content in response to evolving product features, customer feedback, and business requirements. Regularly update and improve course materials to keep pace with product updates.

● Oversee project timelines, resource allocation, and delivery of training initiatives to ensure on-time, high-quality outputs. Manage competing priorities and coordinate with stakeholders to maintain project alignment.

Required Qualifications

● Bachelor’s degree in Instructional Design, Education, or a related field (Master’s preferred).

● 9+ years of experience in instructional design, with at least 3 years in a leadership role.

● Proven experience in creating training for SaaS platforms, particularly in integration and API-based workflows.

● Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.

● Proficiency with authoring tools (e.g., Articulate 360, Adobe Captivate), video editing tools, and graphic design software.

● Familiarity with LMS platforms and SCORM-compliant content.

Hi,

We need a fullstack developer who can write quality code real fast as we are fast-paced startup

Roles and Responsibilities

1. Backend development in Python/Flask
2. Frontend development in React/Next
3. Deployment using AWS

You will learn a lot on the job so we need someone who is willing to learn and put in the work

Job Summary:

We are seeking a motivated and enthusiastic Telecaller to join our admissions team. As a Telecaller, you 

will be responsible for contacting customers, introducing our products or services, and generating leads. 

Your primary objective will be to engage customers over the phone, provide information about our 

offerings, address any inquiries or concerns, Excellent communication skills, persuasive abilities, and a 

customer-oriented approach are essential for success in this role.

Responsibilities:

• Contact potential customers via telephone to introduce our programs. • Make outbound calls to clients and provide information about our offers. • Engage in active listening to understand Parent’s needs. • Answer customer inquiries, resolve complaints, and provide appropriate solutions. • Maintain accurate and up-to-date records of customer interactions and leads in the CRM system. • Follow up with customers to ensure satisfaction and foster long-term relationships. • Collaborate with the sales team to develop effective strategies and techniques. • Stay updated with product knowledge, market trends, and competitors' activities. • Participate in sales meetings, training sessions, and team-building activities.

Requirements:

• Proven experience as a Telecaller or similar sales role.

• Excellent verbal communication and interpersonal skills.

• Persuasive and confident with the ability to build rapport with customers.

• Active listening skills to understand customer needs and concerns.

• Ability to work in a target-driven environment and achieve goals.

• Strong organizational skills with the ability to multitask and prioritize effectively.

• Proficiency in using CRM software and other telecommunication tools.

• Ability to handle objections and resolve customer complaints professionally.

• High school diploma or equivalent; additional education or certifications in sales or customer 

service is a plus.

Sr. Android Developer Requirement:

• Minimum 4 years of experience in Android development.
• Degree in software development, computer science, or similar.
• Proficiency in Android, Java, Kotlin, MVC, MVVM.
• Prior experience as an android developer will be advantageous.
• Excellent coding and proofreading skills.
• Top-notch teamwork and communication skills.
• Ability to manage your workload with minimal supervision.
• Unwavering curiosity.

Job Brief:

We are looking for a C# .Net Developer with experience as Full Stack Developer to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

·       Work with development teams and product managers to ideate software solutions.

·       Design client-side and server-side architecture

·       Build the front-end of applications through appealing visual design.

·       Develop and manage well-functioning databases and applications.

·       Write effective APIs.

·       Test software to ensure responsiveness and efficiency.

·       Troubleshoot, debug and upgrade software.

·       Create security and data protection settings.

·       Build features and applications with a mobile responsive design.

Requirements:

·       Proven experience as a Full Stack Developer

·       Experience in .Net, MVC framework

·       Experience developing desktop and mobile applications.

·       Proven experience in UI development with strong concepts in HTML, CSS, JavaScript

·       Strong command on API Development

·       Familiarity with databases- SQL, SQL Server DB

·       Knowledge of JavaScript frameworks (React, Angular, Node)

·       Problem Solving and Logical building.

·       Good to have- Knowledge in Azure Logic Apps, Azure, Azure function app.

Technical Skills: HTML, CSS, React, C#.Net, API, JavaScript, Full Stack, SQL

Senior Node JS developer

Job Description

- Working experience in Nodejs, MySQL, Postgres SQL

- Good knowledge of designing and writing restful API

- Working experience of GIT

- Will prefer candidates who have knowledge of GraphQL, Typescript

 - Well-versed and experienced with unit testing, code coverage.

- Well versed with SOILD design principles and their application

- Knowledge of AuthO, typeORM required

- Good to have – some experience with Azure DevOps and/or azure functions.

-Working experience on Docker- good to have

If you are a tech-savvy who loves teaching for others, looking for fixed income with flexible working basis? This opportunity is made for you. We are looking for Course Author to develop online courses. As a course developer will help in developing and recording (voice only) one or more of the following areas:

• Windows Server 2019
• VMWare vSphere 6.x
• Professional Cloud Security Engineer Certification
• Certified Kubernetes Application Developer (CKAD)
• Android Q
• Certified Kubernetes Administration
• Tableau Server 2019.x Administration
• Troubleshooting Docker
• React Native for the Impatient

Required skill:

• Fluency in the English language with a clear accent. Excellent
• communication skills, especially voice communication.
• Sufficient knowledge about the course subject according to the course level.