Customer Support Specialist

• Strong Site Reliability Engineer (SRE - CloudOps) Profile
• Mandatory (Experience 1) - Must have a minimum 1 years of experience in SRE (CloudOps)
• Mandatory (Core Skill 1) - Must have experience with Google Cloud platforms (GCP)
• Mandatory (Core Skill 2) - Experience with monitoring, APM, and alerting tools like Prometheus, Grafana, ELK, Newrelic, Pingdom, or Pagerduty
• Mandatory (Core Skill 3) ) - Hands-on experience with Kubernetes for orchestration and container management.
• Mandatory (Company) - B2C Product Companies.

Technical Lead – DevOps Engineer

Job Summary:

We are seeking a seasoned Technical Lead with 9–10 years of hands-on experience in designing and delivering scalable enterprise solutions. The ideal candidate will be an expert in container technologies, real-time data streaming, DevOps practices, and performance optimization. You will play a key leadership role in architecting robust systems, guiding teams, and driving continuous improvement in both development and operational processes.

Key Responsibilities:

Design scalable enterprise-grade solutions using Open Shift, Kafka, and container based architectures.

Lead container migrations from legacy systems to modern, cloud-native infrastructure.

Ensure system performance, high availability, and security across enterprise platforms.

Take ownership of end-to-end architecture and DevOps integration, including CI/CD pipeline automation.

Drive compliance, governance, and best practices in deployment and release processes.

Mentor development teams on performance tuning, observability, and sustainable coding strategies.

Collaborate with product managers, QA, and infrastructure teams to ensure alignment and delivery excellence.

Evaluate and implement tools for monitoring, alerting, and logging to improve operational visibility and reliability.

Conduct technical reviews and performance audits to continuously enhance platform stability and speed.

Must-Have Skills:

Proven experience designing scalable and secure solutions using Open Shift. Hands-on expertise in Apache Kafka for real-time data streaming and event driven architectures.

Strong background in containerization and container orchestration (Docker, Kubernetes, Open Shift).

Experience leading container migrations, optimizing system performance, security, and availability.

Solid knowledge of CI/CD automation, with tools like Jenkins, Galba CI/CD. Expertise in DevOps practices, including infrastructure-as-code (IMac), continuous monitoring, and automated deployments.

Strong mentoring skills and experience coaching teams on observability, tuning, and architectural best practices.

Good-to-Have Skills:

Experience with cloud platforms (AWS).

Knowledge of micro services and event-driven design patterns.

Hands-on with monitoring tools Grafana, ELK Stack. Experience implementing security best practices.

Working knowledge of Agile/Scrum methodologies.

Certification in Kubernetes, Open Shift, or Cloud platforms is a plus.

**About jhana**

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the

law across research, drafting, and document management. At jhana.ai, we are

transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers

critical legal insights through advanced AI, producing outputs like redlines, memos, and

risk assessments to streamline workflows for legal teams. Recognized as the Best Legal

Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals

with technology that drives efficiency and excellence.

**Position Overview**

We are looking for a dynamic and driven Account Manager with **3-5 years of experience 

in legal ecosystem,** account management, sales and client relations. **A background in 

law is mandatory;** candidates with a passion for client success, excellent communication 

skills, and the ability to manage multiple accounts will excel in this role. The Business 

Account Manager will be responsible for supporting client relationships, ensuring client 

satisfaction, and driving growth within assigned accounts. This position involves regular 

travel for client interaction, both virtually and in-person.

**The day-to-day**

Client Relationship Management

● Serve as a key point of contact for assigned clients, building and maintaining strong relationships to ensure satisfaction and long-term engagement.

● Proactively communicate with clients to understand their needs, resolve issues, and provide solutions that align with their goals.

● Provide exceptional client service, consistently striving to exceed expectations and deliver value. Account Growth & Retention

● Support account growth by identifying upsell and cross-sell opportunities within assigned client accounts.

● Collaborate with the sales team to develop strategies for renewal and expansion, assisting in the preparation of proposals and presentations.

● Monitor account performance and proactively address any potential risks to client retention. Process & Operations Support

● Assist in implementing account management processes, ensuring efficient workflows and accurate reporting.

● Track and document client interactions, account activities, and progress using CRM tools and account management software.

● Provide insights and feedback on internal processes, helping to identify areas for improvement in client engagement and service delivery. Collaboration with Cross-Functional Teams

● Work closely with internal teams, including sales, marketing, and customer success, to ensure a seamless client experience.

● Coordinate with the product team to relay client feedback, contributing to product enhancements and helping tailor solutions to client needs.

● Participate in team meetings and share updates on client progress, challenges, and opportunities.

Client Meetings & Engagements



● Conduct virtual and in-person meetings with clients to present updates, review performance, and discuss upcoming needs.

● Represent the company at industry events and conferences as needed, enhancing client relationships and expanding professional networks.

**Qualifications & Skills**

● Education:**** Bachelor’s degree in Law.**** An advanced degree in 

Business is a plus. 

● Experience:** 3-5 years of experience in Legal ecosystem. **

● Good to have: 2 years of experience in account management, client 

relations, or sales. Experience in SaaS, or B2B sectors is a plus. 

● Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and confidently.

● Organizational Skills: Strong organizational and time-management skills, with the ability to handle multiple accounts and priorities simultaneously.

● Customer-Focused: Passionate about delivering value to clients and ensuring a positive client experience.

● Tech Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.

Preferred Experience

● Experience in the legal industry or with legal tech products.

● Demonstrated success in managing client relationships and meeting account growth or retention goals.

● Knowledge of project management tools and client success strategies. Additional Requirements

● Travel: Travel would be required for client meetings and events. 

● Adaptable & Self-Driven: A proactive attitude and the ability to adapt in a fast-paced, dynamic environment.

• Bachelor's or Master’s degree in Computer Science or equivalent area
• 10 to 20 years of experience in software development
• Hands-on experience designing and building B2B or B2C products
• 3+ years architecting SaaS/Web based customer facing products, leading engineering teams as software/technical architect
• Experiences of engineering practices such as code refactoring, microservices, design and enterprise integration patterns, test and design-driven development, continuous integration, building highly scalable applications, application and infrastructure security
• Strong cloud infrastructure experience with AWS and/or Azure
• Experience building event driven systems and working with message queues/topics
• Broad working experience across multiple programming languages and frameworks with in-depth experience in one or more of the following: .Net, Java, Scala or Go-lang
• Hands-on experience with relational databases like SQL Server, PostgreSQL and document stores like Elasticsearch or MongoDB
• Hands-on experience with Big Data processing technologies like Hadoop/Spark is a plus
• Hands-on experience with container technologies like Docker, Kubernetes
• Knowledge of Agile software development process

Roles and Responsibilities

• Working with designers, product managers to collaboratively own the front-end layer at FalconBrick and deliver stellar end user experiences
• Building responsive and elegant mobile and desktop web UIs
• Test, debug and maintain the application software throughout the product lifecycle
• Architect, develop and maintain front-end libraries

Desired Candidate Profile

• You love working with JavaScript and are very familiar with JavaScript design patterns and can build fairly complex UI
• Have at least 2 years experience in development of responsive web/mobile applications using advanced JS and web technologies
• And with at least 1 year of experience building frontend UI with a framework like ReactJS
• Youre very comfortable in writing HTML and CSS and love designing beautiful webpages
• Have good communication skills, strong work ethics And are comfortable with agile, iterative development practices and code reviews

• Experience in integrating with various SDKs like Swift
• Significant experience working with react native along with tools like Flux, Flow, Redux, etc.
• In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
• Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
• A complete understanding of the full mobile app development lifecycle right from prototyping
• Knowledge of type checking, unit testing, typescript, prop types, and code debugging
• Experience working with REST APIs, document request models, offline storage, and third-party libraries
• Strong understanding of web technologies like JavaScript, HTML, and CSS
• Knowledge of user interface design and responsive designs
• Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on
• Understanding of React Native best principles and design aesthetics
• A positive mindset and continuous-learning attitude
• A collaborative approach to building apps and solving complex problems
• Attention to detail and problem-solving skills
• Client-focused approach to create user-centric designs
• Good interpersonal and collaboration skills
• Ability to write clean, well-documented code that follows good coding practices
• Good in Agile development process.
• Excellent English verbal and communication skills.
• Should be able to handle the customer individually as needed
• Support the customer as and when required

As a Marketing Associate, you will lead and manage the day to day operations of the
marketing team at Cuddles Foundation with a vision to enlist new supporters for the mission and grow
existing relationships. You will report to the Marketing & Communications Lead.

Responsibilities:
→ You’ll manage the annual and monthly marketing calendar and scheduling of tasks
→ You’ll manage our campaigns and grow our engagement and reach strategically
through email, search and social media, taking full ownership of organisational
marketing goals.
→ You’ll work closely with the social media team to plan the content calendar and
promotional strategy.
→ You’ll work closely with the digital team to update the blog and other dynamic
website content.
→ You’ll liaise with the creative team for campaigns and collaterals needed for
fundraising campaigns, events and programmes.
→ You’ll write communication briefs that are backed with content, research and insights
for the creative team to execute.
→ You’ll manage incoming media requests.
→ You’ll represent the organisation and team at industry events, fundraisers and press
conferences.

Must Haves :
→ You have a bachelor’s or a master’s degree in communication or advertising or digital
marketing.
→ You have 3-4 years prior experience working in a marketing or communications role,
preferably in the e-commerce or digital space.
→ You have superior written and verbal communication skills.
→ You have proven success in executing digital marketing and communications
strategies and campaigns for consumer brands.
→ You’re up to date on consumer insights and trends.
→ You’re capable of working well as part of a team as well as independently.
→ You’re tech-savvy and have worked with applications like Mailchimp, Canva and
Zoho.
→ You’re open to traveling and commuting to field sites when needed.

Skills :

You see the bigger picture.
You can think analytically and strategically. You're able to break a large project into bite-size
pieces while always keeping your eye on the big picture. You think two steps ahead and can
see how complex initiatives come together for maximum impact.
You get things done.
You’re a great multitasker and capable of simultaneously managing multiple projects with
different deadlines. You follow through on every job, no matter how big or small. You live for
hitting deadlines and understand the importance of keeping on schedule. You love to identify
people’s strengths and build processes to make things run more smoothly.
You’re a stickler for organising things.
You have remarkable attention to the smallest details. You have an excellent project
management skills and the ability to meet deadlines.
You're a communication ace.
You keep everyone in the know so that the job gets done efficiently and effectively. You
know when to ask for help, when to listen, and when to speak up. And you're known for your
professional candour.
You have a team ethos.
You thrive in a creative, inventive, fast-paced start-up environment. You're excited to work
cross-functionally with other departments and enjoy bringing people together to achieve a
goal. People enjoy working with you because they know they can trust you.

Location : Mumbai/ Remote
Open to remote/hybrid working modes. You may need to come into the office for meetings
or training  

Job Description for PHP Developer :

• Experience – 1- 6 yrs

• Qualification- MCA /B. Tech, BE/BCA

• Job Nature - Permanent

• Skills - PHP, Java, C, C++, MYSQL, CSS, Jquery

• Working days - 5

Description:

• Should have hands-on experience in Web Development

• Good understanding of PHP and Object-oriented programming paradigm.

• Able to understand project requirement and handle project independently.

• Strong learning capability.

• Having a good knowledge of Jquery.

• Framework experience would be beneficial.

• Should be comfortable to work with the team.

• Should be comfortable with work on any MVC based framework.

Skills required:

• Able to understand project requirement and handle project independently.

• Strong learning capability.

• Contribute in all phases of the development.

• Knowledge of PHP/CodeIgniter/Laravel/Magento/Symfony/Wordpress will be preferred.

• Basic Knowledge of JavaScript, Web Services.

• Sound knowledge of php,mysql,Jquery etc.

Perks & Benefits:

• Employees Family Health Insurance, EPF & ESIC.

• Employee Health Insurance.

• Late-night meal facility.

• Innumerable in house & outdoor party.

• Cab facility available in late-night working.

• Various compensations & bonuses.

• No dress code

• Festival Celebration

• Employees B'day celebration.

• Hobby club

• Mini Gym

• Cafeteria facility

• Work from Home