Customer Support Specialist

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Principal Help Desk Engineer

Position Responsibilities :

As a Principal Help Desk Engineer in Maconomy Engineering, you will become a key member of our Engineering Help Desk team with the primary purpose of ensuring we find successful resolutions to customer issues that makes their way to the team.

Deltek Maconomy is a project-based enterprise resource planning (ERP) solution which is purpose-built specifically for the distinct needs of professional services firms.

We're looking for a proactive and logical Application Helpdesk Engineer to join our team based out of India. As a Principal Help Desk Engineer you will have a deep knowledge and understanding of the use of ERP software and use your technical experience & skills to troubleshoot our Maconomy solution. You will work closely with the Application Developers to gain specialized knowledge of the workings of the software, in order to independently resolve complex cases that are unable to be resolved by the Support Services team. As part of the role you will be working closely with the Support Services, Product Managers, Cloud Solutions and Engineering teams to ensure that the best and most timely solution to the cases are provided to our Customers.

Key Responsibilities

To be successful in this role, you will be expected to perform the following functions:

• Growing the relationship between Support Services, Cloud Solutions, Engineering and other key department areas
• Leading by example by adhering to the correct processes and procedures and ensuring that the knowledge you have is recorded and passed onto the team in an effective manner
• Deep investigations into the most complex cases and develop/come up with a workaround to assist clients who are not able to use the application features
• Focus on the high priority cases for clients to ensure strong and timely resolutions for key issues
• Work closely with the developers to trace down the root cause of defects and work to ensure long term solutions are developed
• Produce and maintain database fix scripts for issues affecting multiple clients
• Use TFS for defect management, RNT for customer issue management and Microsoft Teams for cross business collaboration
• Escalate issues requiring development assistance to the Development team
• Create defects using TFS and link information to Support Services cases
• Support communication between Developers and Support Services, following up on requests for further information about specific escalated cases or defects
• Review cases submitted to Help Desk by Support Services to determine if existing defects exist and create new defects if they do not exist
• Generate ad hoc reports regarding cases assigned to the Help Desk team, those with development, those being worked on, etc.
• Track the status of bug fix defects and follow up with Engineering as necessary.

Qualifications :

We are looking for people who have the following experience:

• Minimum Bachelor´s Degree level in Software Development
• 5+ years working as an Application Support Engineer
• 3+ years of Software programming experience using a variety of coding languages
• Experiencing in coaching and guiding others in team
• Excellent knowledge and skills with relational database management (RDBMS) systems including Oracle and SQL Server
• Have worked with ERP Software and have a thorough knowledge of the purpose and uses of this type of system
• An understanding of the types of challenges that our customers may face with using ERP software and the effects this will have on them
• Strong analytical skills
• Customer service oriented
• Experience with developing reports using SQL
• The ability to adapt quickly to new technical environments
• The ability to work under tight deadlines and work effectively in an environment with multiple competing priorities
• Strong communication skills including the ability to write clearly and concisely and to present information in a way which facilitates interpretation
• Excellent proficiency in written and spoken English

1. Bachelor’s degree in Computer Science, Engineering, or related field.
2. 3-5 years of professional experience in web development with a strong focus on JavaScript stack technologies.
3. Proven experience in integrating blockchain technology into web applications, with a deep understanding of blockchain protocols, smart contracts, and decentralized applications (dApps).
4. Proficiency in multisignature, multiparty computation and 3rd party Node provider integration
5. Experience with public blockchain platforms such as Bitcoin, Ethereum, etc.
6. Solid understanding of RESTful APIs and web services.
7. Strong problem-solving skills and the ability to troubleshoot complex issues.
8. Excellent communication and collaboration skills.
9. Ability to thrive in a fast-paced, agile environment and adapt to changing priorities.
10. Experience with continuous integration and deployment (CI/CD) pipelines is a plus.
11. Experience in setting up Bitcoin core, and Geth node is a plus

Position: Senior Backend Developer

Experience: 4 + years

Location: Bengaluru/Mangalore

We are a multi-award-winning creative engineering company offering design and technology solutions

on mobile, web, and cloud platforms.

We are looking for an ambitious Backend developer to join our team.

Roles and Responsibilities:

1. Work closely with our clients to develop, test, and ship software.

2. Design, code and maintain standard compliant APIs.

3. Debug complex applications.

4. Follow agile processes.

5. Actively participate in project estimation, planning, code reviews and risk management activities

6. Perform peer code reviews.

Desired Profile:

■

Excellent hands-on experience in backend software development

■

Proficient in NodeJS with solid understanding of Typescript

■

Hands on experience with relational [MySQL / PostgreSql] and NoSQL databases

[Preferably, MongoDB]

■

Cloud deployment experience [Preferably, AWS]

■

Must have working knowledge about the AWS serverless services (Lambda, Step Function, API

Gateway, Database Proxy, SQS/SNS, Event Bridge)

■

Experience in containerizing with Docker and Kubernetes is an added advantage.

■

Experience in leading a team is needed.

Good to have:

■

Knowledge of GraphQL API

■

Good Communication and Leadership/Mentoring skills

1. Connecting with minimum 80 working professionals (prospective students) each day

from the leads/database present on leadsquared CRM

1. Generating a pool of prospects by identifying the need of upskilling depending on

the student’s area of interest

1. Helping prospective students with the detailed information about the programs

offered through phone or video counselling & create a strong pipeline

1. Ensure to meet daily deliverables & achieve weekly/monthly enrolment target

Find JD

         5+ Years of experience SAP ABAP Consultant

• Experience of supporting medium/large scale Support / implementation / SAP ECC on HANA .
• Worked with SAP MM, SD, FICO and HCM.Having experience in S4 HANA implementation.
• Absolute understanding of mapping technical designs to Functional Documents (FS) & creating/reviewing corresponding Technical Specs (TS).
• Detailed & exhaustive understanding of coding practices & naming conventions in ABAP.
• Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget Data Dictionary Concepts (Mandatory)Report development classical / Interactive / ALV ,SAP Script / Smart forms /Adobe Forms Module Pool ,SAP BAPI/RFC Performance optimizations
• Proficient in finding correct User Exit / SAP Enhancements Points and SAP BADI.IDOC Configuration, extensions, custom IDOC (Mandatory as working knowledge , if not complete hands-on)
• Interface developmentExcellent client facing consulting skills , analytical skills and debugging
• Should be well versed with SAP standards and best practices.Experience with OSS Note application & validation.Strong client facing
• Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSM
• Working knowledge of industry project processes and frameworks, such as CMMI/ITIL.

Role:

• Developing a good understanding of the solutions which Company delivers, and how these link to Company’s overall strategy.
• Making suggestions towards shaping the strategy for a feature and engineering design.
• Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.  
• Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
• Acting as the Lead Engineer on a project. Helps ensure others follow Company processes, such as release and version control.
• An active member of the team, through useful contributions to projects and in team meetings.
• Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.

Requirements:

• Acquired strong proven professional programming experience.
• Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.
• Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS 
• Proven track record and expert in one of the field - DevOps/Frontend/Backend
• Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go
• Experience with at least one of the Database systems - RDBMS and NoSQL
• Ability to document requirements and specifications.
• A naturally inquisitive and problem-solving mindset.
• Strong experience in using AGILE or SCRUM techniques to build quality software.
• Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro

PHP Developer Abservetech Pvt Ltd - Madurai, Tamil Nadu
Greetings from Abservetech Pvt ltd
We are looking for the candidate with experience in PHP Development. The interview process is going on, Get Hired and work with us.
Skills and competencies
Strong Knowledge in
• Yii Framework
• Laravel
• Wordpress
• Magento
• Drupal

Preferred skills
• Good knowledge in MySQL, HTML5, CSS3 and JQuery
• Very good knowledge of Object oriented programming concepts
• Multi tasking capacity to handle multiple projects
• Good communication skills
Responsibilities
• Candidate should follow our internal product/project development process
• Make sure you will meet the deadlines and your delivery should meet the expected quality defined as per our process.
• Work with project managers closely to ensure the development process per the scheduled plan.
Qualification: Graduates or Post Graduates from any stream are qualified for this post.
Job type: Full time
Job location: Madurai
Experience: 6 Months to 2 years
Number of Vacancies: 5
Contact person - HR(Bala)