Content Operations Specialist
Location: Work from home
Type: Primarily contract based
Nature of work: Full-time.
As a Content Operations Specialist at Pratilipi Marathi, you will closely work with our Content Operations lead and other language owners to ensure delighting millions of readers via content curation. You will be the one who gets to decide which content list goes on our App and Website homepage. You will run writing competitions for thousands of authors. You will focus on the health and hygiene of your language by filtering content from the backend. You will get to decide which content goes into our social media.
In short - you will own a content funnel in Pratilipi Marathi. We are looking for extraordinarily creative and logical personalities to create great experiences for our authors and build great reading experiences for our readers.
What we are looking for in a person:
You must be passionate about stories and literature. Strong and commendable verbal and written communication skills in both Marathi and English are a MUST. You are hungry for growth and learning. You should be super organized, take ownership of each initiative, and have a curious mindset to learn new tools and techniques. Proficiency in Microsoft Office and G Suite is required, as is the ability to prioritize tasks and frequently multitask. You must have a deep love for Pratilipi, aspire to work with authors and make a positive impact in the language literature world.
What you’ll be doing:
- You will be closely working with our Content Operations team and take end-to-end ownership of Writing competitions in your language. You will work on ideas around writing competitions, You will create and translate drafts, rules, and value systems around competitions. You will be in charge of competition results and rewards mechanisms.
- You will understand user funnels and take up focused initiatives to scale event participation and published content numbers.
- You will do regular content sanity checks based on necessary metrics and choose the best content for the Pratilipi Premium section.
- You will do awesome vibrant translations of articles whenever required, by fully understanding the content needs.
- You will choose which story goes in front of readers on our Facebook channel. You will select creatives to engage readers in each story.
- You will be an admin of our large social media page and group, where you will approve daily published content and establish communication and customer success.
- You will be working on the health and hygiene of the platform by removing pirated content, hate speech, and explicit content.
- You will read all event content and curate the highest quality event results based on necessary metrics and what is best suited for the Pratilipi community.
- You will reply to user queries over email and help them with any kind of issues related to Pratilipi events.
- You will be responsible for assisting in the day-to-day content needs of our product managers in order to run different experiments. Your content would go to millions of readers each day.
What we offer:
- Work opportunity in a high-growth start-up environment. Be a part of something big, exciting, and meaningful.
- Learn new skills, take on challenging tasks, grow as an individual, and grow within the organization.
- Career development in Content operations, Linguist, Content Management, Community operations, Content writing, or similar fields.
- Dynamic, creative, and collaborative work environment. Supportive leadership.
- Flexible work hours and better work-life balance
- Work from Anywhere
- Salary 20-25k per month.
Interview process:
- We won’t look for an experience.
- We would take interviews over a few phone calls and Zoom.
- Expect one or two assignments once you clear the first round of interviews.
Subodh Popalwar
Software Engineer, Memorres
About Pratilipi
Founded in 2015 by a set of reading enthusiasts, Pratilipi is a storytelling platform which brings readers, writers and their stories together. Something that started as a reading platform we are now operating across three more products - Pratilipi Comics, Pratilipi FM, and IVM podcasts.
All the magic happens from a super cool office in Bangalore where we brainstorm, ideate, debate, and execute. Aggressive and fast paced, we motivate ourselves with meaningful disputes over infinite cups of tea.
Product Details -
- Self-publishing Platform – 12 languages, 250K+ writers, 2.6M+ stories, 25m+ MAU, 1.7b minutes total time reading.
- We record 2M+ new followers, 5.5M+ new ratings, and 2M+ new reviews on the platform every month.
- We are larger than other Indian online literature platforms combined.
- Pratilipi FM – Our stories are now in audio format across 8 languages, 5000+ Hours of Content, 100K MAU
- Pratilipi Comics – Classic and in-house produced comics in 2 languages, 150+ Comic Series, 300K MAU
- IVM Podcasts - Largest Podcasting Studio in India, with 3M+ listens a month
About the Team:
- Our Engineering team works closely with the Product, Business and Data Science teams to build experiments & features that enable delightful experiences for our Users. Hence we fight a lot and party even more.
- We are a lean team that learns from each other and iterates rapidly to make a larger impact. Any point in time, we are seen making (and breaking) high user impact features in production.
- Our Micro-services architecture allows us to be Polyglot in the technology stack. We are completely hosted on AWS Platform. We are available to users via Web, Android and iOS.
- Our tech team consists of 25+ engineers who work in a high ownership driven environment, from fixing bugs to developing features to organizing stand up comedy shows in the office.
- With the organisation strength of 95+, we are looking for accountable engineers who fit into our culture and bring something new to the table, including party tricks.
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At Dashtoon Studio, we have created a groundbreaking product that utilizes generative AI to empower users in creating captivating comics. As a Social Media Manager, you will play a crucial role in introducing Dashtoon Studio to comic creators, generative AI enthusiasts and writers worldwide. Your primary responsibility will be to oversee social media and community management tools to enhance product awareness, engage with creators, and drive user acquisition. The role is based out of our office in Bengaluru, Karnataka.
Your Role
· Conceptualise: Think creatively and develop engaging content such as text, images, and short-form videos for social media platforms including Twitter, YouTube, and Instagram. Ensure alignment of communication across channels.
· Strategise: Plan and execute social media calendars, PR activities, and product release communications.
· Drive Engagement: Engage with followers of Dashtoon Studio accounts across X, Instagram, TikTok, LinkedIn, YouTube etc. and also the creator community on Discord. Organize community events and communicate the new features introduced to enhance user experience. Act as the voice of our creator community, actively participating in forums and providing valuable feedback to the product and engineering teams.
· Own: Take ownership of growth metrics across communities and social media channels, including reach, impressions, engagement, follower growth etc.
Must Have
· 2 Years of relevant work experience in social media management.
· Fast learning curve and good design and aesthetic sense
· Familiarity with major Social Media Platforms: Instagram, Twitter, Reddit,
· Discord and YouTube.
· Familiarity with content creation and editing tools
· Excellent written and verbal communication skills in English
· Good understanding of social media metrics
Good to Have
· Prior experience handling social media accounts of B2C products or platforms
· Agency experience
· Love for comics, anime, manga and movies
Job Type: Contractual
Selection Process (Not necessarily in this order)
· 30-45 minute Interviews
· Evaluation Case study
We are seeking a talkative, sensible, and skilled negotiator to join our team as an operations associate. The ideal candidate will possess excellent communication skills, a friendly and engaging personality, and the ability to negotiate with clients in a persuasive and professional manner.
Key Responsibilities:
Contact potential customers by phone, or email.
Establish and maintain long-term relationships with customers
Negotiate with clients to achieve objectives
Analyse and understand customer concerns and Company requirements
Prepare and maintain Data Report
Follow up with customers
Qualifications:
Graduate, team, and coordination project experience preferred
Excellent communication and negotiation skills, both verbal and written
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Good problem-solving skills and the ability to think on your feet
Familiarity with basic computer applications and sales software
Ability to work well in a team and with customers from diverse backgrounds
Prior sales or customer service experience is a plus
If you are a talkative and sensible individual with a talent for negotiation and a passion for delivering exceptional customer servicing, we encourage you to apply for this exciting opportunity.
Preferred candidates, usually spend a lot of time and are familiar with influencers on Instagram and YouTube.
- Interacting via various channels, such as live chat, emails, social media and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions in accordance with the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
- Must be comfortable with on-site shift
Key Responsibilities:
- Develop engagement strategies and content calendar for official online communities/groups on platforms like instagram, facebook, twitter & more
- Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
- Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
- Create social engagement playbook/guidelines for community moderators
- Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.)
Qualifications:
- Graduate with at least 5 years experience in social media & community management
- Active and engaged participant in social media
- Strong verbal, written and presentation skills to communicate effectively
- Strong interpersonal skills and ability to build relationships with cross functional stakeholders
- Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
- Ability to identify and track relevant community KPIs
-
100% placement assured after training
-
Work on live projects
-
Trained by our professional trainees
With the growing demand for a healthier lifestyle, our client has chosen pasta as their USP to showcase their versatility in terms of offering a variety of tastes and types but in a healthier way.
They manufacture and sell various types of pasta with benefits such as containing plant-based protein, free of soy, gluten and artificial colours, 100% vegan etc. and their products are Kosher certified. Their website also provides varieties of guilt-free pasta recipes which will help parents un-junk their kids’ food choices.
Founded by a team of three veteran entrepreneurs, our client is headquartered in Mumbai. They have raised a total of $1.3M in funding over 2 rounds.
As a Community Manager, you will be responsible for providing engaging text, image and video content for all social media and professional accounts.
What you will do:
- Responding to customers in a timely manner
- Monitoring, tracking and reporting on feedback and online reviews
- Organizing and managing events to boost brand awareness
- Managing customer queries and grievances via call, email, and/or other mediums such as Zoko (WhatsApp integration platform)
- Gathering, analyzing and reporting customer satisfaction and feedback to management
- Proactively reaching out to consumers who have given positive feedback but not ordered offering discount codes/incentives to induce the purchase
- Building a community on WhatsApp/ telegram/ FB/ other consumers who are willing to be part of such a group
- Liaising with micro and macro influencers to generate clutter-breaking content for the brand - reels, stories, posts, etc
- Liaising with the PR team to build the brand and increasing awareness using brand evangelists
- Co-ordinating with the brand ambassador team once we get one on board
- Liaising and co-ordinating with agencies as part of the regular branding and marketing initiatives
- Building relationships with customers, industry professionals and journalists
- Staying up-to-date with digital technology trends
Desired Candidate Profile
What you need to have:- Ability to identify issues in the existing system and processes and come up with innovative solutions
- A heavy focus on details
- Strong people connection
- Ability to understand customer concerns with high empathy, and get to resolution with a win-win situation for both the customer and the company
- Ability to build long term relationships with potential customers
- Entrepreneurial ownership
Reading the judgements, order copies and cause lists of the cases.
- Understanding each case and Analysing the criticality of the cases assigned.
- Complete Research on the subjects and cases assigned.
- Reading and writing synopsis or description of the analysis.
- Managing additional activities related to court record checks and other verifications.
- Coordinating with the extended team effortlessly for the fulfilment of the tasks.
Requirements:
1. The candidate must be a LLB- degree holder or a Final year Law student.
2. The candidate must have abreast legal knowledge and should be thorough with common acts and sections.
3. The candidate must have excellent verbal and written communication skills.
4. The candidate must have brilliant Drafting and Interpretation skills.
4.The candidate must be available for a 6-month full-time internship.
5. The candidate must have an eye for detail and the ability to identify risks
NO NIGHT SHIFTS FOR GIRLS
SALARY - 10K-15K
Hindi - Preferred
Job description
Roles and Responsibilities
- Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
- Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
- Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
- Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
- Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
- Go the extra mile to query resolution, request completion and process closure
- Productive contribution to team effort by accomplishing the results as needed
Desired Candidate Profile
- 0 - 1 years in customer care background
- Must be fluent in Hindi & English. Multilingual will be added advantage
- Telephone etiquette, ability to comprehend and effective listening skills
- Focus on quality control measures and processes
- Problem Solving Acumen and conflict resolution skills
- Multi-tasking ability with a keen sense of detail
Job Summary
We are looking for a qualified Community Manager to join our team our Team.
The candidate should posses a creative drive and be able to articulate and document ideas to the design and marketing teams internally and externally. Organize and plan campaign, create trending topics and brand columns. He/She should have experience in working with a variety of social media and digital platforms and design tools with a solid understanding of good marketing principles.
Job Role & Responsibilities:
- Set, plan and implement social media and communication campaigns and strategies
- Provide engaging text, image and video content for all social media and professional accounts.
- Maintaining community active, find the core users and improve the interaction.
- Find the user's requirement, plan online or offline activities, stimulating user participation and improve the community influence.
- responsible for the maintaince of the Whatsapp group
- Respond to users in a timely manner.
- Monitor, track and report on feedback and online reviews.
- Organize and manage events to boost brand awareness.
- Coordinate with Marketing, PR and Communications teams.
- Liaise with Development and Marketing departments.
- Build relationships with users, industry professionals.
- Stay up-to-date with current social media trends.
Required Qualifications and Skills
- Mimimum 2+ years of experience of the community operation
- Experience planning and leading community initiatives
- Ability to identify and track relevant community KPIs
- Excellent verbal communication skills
- Must have successful cases
- Excellent interpersonal and presentations skills
- Perfect integrated operation (content operation/user operation/community operation) capabilities are preferred.
- Hands on experience with social media management
- Attention to detail, critical-thinker and problem-solver
- Bachelor/ Master’s degree in Marketing or relevant field
Job Type: Full-time
Job Location: Pune.
Job Description :
- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.
- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.
- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.
Responsibilities :
- Take proactive ownership of regional implementation health.
- Create scalable processes and definitive scope around implementation services
- Implement systematic processes for tracking and reporting on the implementation status
- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output
- Direct the activities of the implementation team to meet client needs and create successful partnerships
- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards
- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.
- Own execution of the roll-out within the allotted implementation timeframe
- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase
- Provide support to Account Executives & Sales Engineers during the Sales cycle
- Ability to speak knowledgeably on all technical integration options available within an implementation
- Facilitate hand-off from Sales to Implementation
- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed
- Monitor the progress of each account at a deeper level
- Ensure all metrics are accurate and up-to-date
- Advocate customer needs/issues cross-departmentally
- Understand and manage escalations efficiently and appropriately
- The first point of contact for all inquiries on project status from executive leadership
- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed
- Partner with global teams on solutions, process enforcement, and overall regional health
Qualifications :
- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company
- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports
- Bachelor's degree;
- Previous experience as a Manager, Implementation for enterprise software
- Proven track record of successful implementation with enterprise clients
- Highly developed project management skills
- Ability to influence and guide clients through complex implementations
- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team
- Demonstrated presentation and client-facing skills
- Superior presentation skills; experience with presenting to C-level Executives
- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners
- Analytical skills to determine root causes and develop solutions
- Understanding of sales, marketing, client relations roles, and their interdependence
- Demonstrated ability to adapt to a fast-paced and changing the technical environment
- Self-starter seeks out challenges
- Flexible
Follow CutshortSubodh Popalwar
Software Engineer, Memorres