
Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.
Responsibilities:
- Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
- Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
- Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
- Provide comprehensive training to clients on Buildesk products and best practices.
- Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
- Identify and pursue opportunities for upselling and cross-selling within existing accounts.
- Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
- Articulate the value proposition of Buildesk products and recommend optimal solutions.
- Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
- Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
- Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
- Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
- Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
- Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.
Qualifications:
- Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
- Demonstrated ability to deliver effective product training and support software business models.
- Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
- A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
- Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
- Experience in monitoring customer health metrics and implementing strategies to minimize churn.
- Proficiency in CRM and ERP systems.

About Cravingcode Technologies Pvt Ltd
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Buildesk - A real estate CRM and ERP for broker, agents, builder and construction company to manage their sales, post sales, material, accounts, projects and marketing. Take free demo today
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Hello,
Greetings for the day !!!
Tridat Technologies is hiring for "Full Stack Developer" for one of the top most 3PL solution provider company based @ Mumbai, Goregaon !!!
Desired Candidate Profile :
- Engineering / MCA / Graduate
- Good communication skill.
- Immediate joining preferable, Max 15 days
Job Description:
- Hands-on experience in .Net technology (Mainly C#, WCF, ASP.NET, AngularJS, Node.js, JQuery)
- Strong knowledge of OOP Concept
- Database experience with TSQL (MySQL, SQL Server)
- Experience in developing web applications and web APIs
- Experience in developing mobile projects or Power BI (Good to have)
- Experience with third party web controls
- Experience working with Source Code Management solutions like GIT and Continuous build
integration tools like Jenkins
- Experience in developing client-server, distributed, real-time applications using C#, Web API, Rest API, .NET, .NET Core
- Experience of working in Agile teams, Agile Methodology like Scrum
- Experience in testing software methodologies such as Unit testing, Integration Testing,
performance testing
- Good knowledge and experience in front end technologies like HTML5/CSS3,AJAX, JavaScript
- Self-motivated and deadline focused.
Must Require Skills:
C#, OOPS concept, MVC, Sql, Asp.net, Angularjs
Experience: 2+ yrs
Qualification: Graduate
Working days: Monday to Friday
Employment Type: Contract to hire role for full time basis & permanent opportunity
Location: Goregaon - Mumbai
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Azure DeVops
On premises to Azure Migration
Docker, Kubernetes
Terraform CI CD pipeline
9+ Location
Budget – BG, Hyderabad, Remote , Hybrid –
Budget – up to 30 LPA
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- Improving the Employee Engagement Index across teams by conceptualizing and implementing various employee development and engagement initiatives.
- Using tools to keep records of engagements, initiatives, processes, solutions, etc. thus building a playbook of success stories.
- Gathering, analyzing and presenting key employee engagement metrics to help support the delivery of key initiatives and preparing reports for key stakeholders in a timely fashion.
- Developing and delivering the organization's internal communication strategy, planning and making a calendar of activity to continually drive positive employee experiences.
- Initiating and implementing innovative team-building and collaborative initiatives that help improve the Organizational Development Index.
- Building feedback mechanisms into employee engagement activities and internal communications to enable employees to have an opportunity for dialogue.
- Synthesizing engagement data and developing clear stories for stakeholders
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- Engineer plus MBA/PGDM from Tier 1 B - School
- Experience of working in hyper-growth start-up
- 4-7 years of experience in engagement/ talent development role, out of which at least 2 years in leading specific projects.
- Engagement expert with strong domain knowledge.
- Ability to maintain a high level of confidentiality and work with sensitive data and information.
- Prior background in building unique engagement experiences.
- Good command over documentation and process flowcharting using tools.
- Excellent organizational skills and an ability to multi-task across concurrent projects with strong attention to detail.
- Proven ability to drive assignments on metrics using technology.
- Strong analytical skills/ comfort in data analysis, including MS Excel modelling & data manipulation skills and ability to manage reports & dashboards
- Passion for creating seamless and engaging user experiences.
- Curious about metrics, execution processes, people trends.
- Excellent communicator having the ability to influence and persuade others.
- Commitment to demonstrably improving team metrics.
- Positive, flexible, and proactive, hands-on with a can-do approach.
- Good command over documentation and process flowcharting using tools.
B2B sales
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Qualification: mini 12 pass
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- Systems: Software Design, Database Design , Magento/eCommerce, PWA
- Role: Will be responsible for design and integration of eCommerce Systems, external integrating systems and new customer touch point like WA Shop, Chat Bots, Social Commerce and Design of eCommerce backend, OMS
- Education : B.Tech – CSE, premier Engineering Institute
- Experience : 5-7 Years, High transactional website, multiple system integration, AWS, Middleware and MySQL, MongoDB, Restful API. Team player, Passion for Coding. Exposure to Magento eCommerce system design and database is desirable
Full-stack Developer Responsibilities:
o Integration of UI elements developed by front-end developers with server side logic
o Writing reusable, testable, and efficient code
o Design and implementation of low-latency, high-availability, and performance applications
o Implementation of security and data protection
o Integration of data storage solutions
Key skills expected:
o Strong proficiency with JavaScript
o Knowledge of Node.js and frameworks available for it
o Understanding the nature of asynchronous programming and its quirks and workarounds
o Knowledge on Hybrid application development platforms such as Electron, Cordova, Flutter
o Good understanding of server-side templating languages
o Good understanding of server-side CSS preprocessors
o Good understanding of front-end technologies, such as HTML5, CSS3 and Bootstrap
o Understanding accessibility and security compliance
o User authentication & authorization between multiple systems, servers, and environments
o Integration of multiple data sources and databases into one system
o Understanding fundamental design principles behind a scalable application
o Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
o Creating database schemas that represent and support business processes
o Implementing automated testing platforms and unit tests
o Proficient understanding of code versioning tools, such as Git

