Customer Success Manager

Requirements

• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, Javascript (React.js), XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• 8 - 10 years of overall experience including 3+ years in mentoring & leading a high-performance team
• Experience developing desktop and mobile applications
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Have a strong understanding and appreciation for design first thinking and quality of user experience
• Be well-versed in sprint estimation, planning, tracking, change management and delivery, with prior experience of Agile-based development environments
• Strong command on vanilla/core JavaScript
• Knowledge of UI optimisations and performance.
• Deeper understanding of Chrome Dev Tools. Should understand the nuances of the timeline for perf monitoring.
• Deeper understanding of network layer, HTTP, HTTPS, cookies, local storage.
• Good communication skills, good visual design sense, in-depth experience in developing web-based applications.
• Strong technical aptitude and a good knowledge of CSS fundamentals

Your Impact:

• Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
• Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
• Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
• Guides the performance tuning and scalability of the ecommerce solution
• Diagnose and solve technical problems during implementation and support phases

Your Skills & Experience:

• 4-8 Years with 2+ years of implementing commerce application with SFCC in last 3 years
• Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
• Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
• Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
• Collaborate with architect to define implementation processes and quality gates and standards
• Identifies risks and issues, and help monitor them
• Guides the development of reference and resource materials for SFCC
• Mentors SFCC developers in improving their platform knowledge and development skills
• Communicate technical design to the SFCC developers and help/guide them in the implementation
• Participates in Agile sprints and helps developers understand the strengths and limitations of SFCC

Set Yourself Apart With:

• SFCC B2C Developer certification
• Knowledge on Agile methodology and desired tools like Jira, confluence etc.
• Scripting/development experience with Node.js, Mocha/Chai
• Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
• Excellent written, verbal communication and articulation skills & Good team player
• Self-starter and self-learner with keen interest to grow
• Process orientation and the ability to define and setup processes
• Ability to provide necessary coaching to bring team members up to speed on the technology
• Ability to prioritize and manage multiple tasks
• Excellent and innovative approach to problem solving and finding solutions
• Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution

Benefits of Working Here:

• Gender Neutral Policy
• 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs to help you in wellness and well being

This profile is sales profile not Target Base

We are looking for candidates for Sales Executive :

Process  :- Daawat Rice  (Inbound & Outbound Calling )

Only Female Candidates

Good Communications Skills

Hindi Language

Fresher can also apply.

Immediate Joining

Salary package :- 15 k Ctc To 18 k Ctc

Work From Office

Office Timing :-9:30 AM To 6:30 PM

Sunday Week Off

About Company : - TechFi Technologies Pvt. Ltd.

Address - Workify Offices, Plot number- 264, Udyog Vihar Phase 1, Sector 20, Gurugram, Haryana 122016

This profile will include following responsibilities:

– Provide First Level of Support to Enterprise Customers

– Understand and Respond to Client Queries/Service Request

– Report Application Bugs to the Development Team and Follow-up

– Install Product Upgrades on the client premises/Cloud environment

– Follow Product Deployment Process

– Provide Product Demos and Trainings to Clients/Team Members

– Maintain Support Tickets on the Service Desk

– Write Scripts to automate installation tasks or other manual tasks

PRIMARY ROLE:

The Senior Associate - Business Development will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential clients. The business development executive will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

WHAT YOU'LL DO: 

·      Develop a growth strategy focused both on financial gain and customer satisfaction

·      Conduct research to identify new markets and customer needs

·      Arrange business meetings with prospective clients

·      Promote the company’s products/services addressing or predicting clients’ objectives

·      Prepare sales contracts ensuring adherence to law-established rules and guidelines

·      Keep records of sales, revenue, invoices etc.

·      Provide trustworthy feedback and after-sales support

·      Build long-term relationships with new and existing customers

·      Develop entry level staff into valuable salespeople

WHAT WE ARE LOOKING FOR:

·      Experience with lead generation and prospect management in the field of HR Services.

·      Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers

·      Persuasive and goal-oriented

·      Possesses an energetic, outgoing, and friendly demeanour

·      Able to professionally and confidently communicate with C-Level Executives

·      Bachelor’s degree or equivalent

·      1+ years of cold calling experience; previous experience in inside sales, or related sales experience; knowledge of sales process from initiation to close

·      Excellent analytical and time-management skills

·      Demonstrated and proven sales results

·      Ability to work independently or as an active member of a team

We are looking for a Senior Full Stack Rails Web developer with good communication skills. The Candidate MUST have good communication skills and should be comfortable taking Phone/Video calls with US employees.

Please see below the technical skillset required:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Strong Proficiency in HTML/CSS and experience with Bootstrap and FontAwesome
• Thorough understanding of ReactJS and its core principles
• Experience with popular ReactJS workflows (such as Flux and Redux)
• Experience with AngularJS
• Experience with NPM and NodeJS
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience with common front-end development tools such as Babel, Webpack, etc.
• Experience with popular frameworks like EmberJS, BackboneJS, KnockoutJS and Vue is a plus.

• Solid understanding of Ruby along with Rails 3, 4 and 5
• Solid understanding of gems like with devise, ActiveAdmin, Clockwork, SideKiq, Ransack
• Proficient with ActionCable, EventMachine, Websocket
• Excellent understanding of Rails query interface and DBMS like Mysql, sqlite, postgreSQL
• Proficient in creating test suites using Cucumber, Capybara, RSpecs, Minitests etc
• Proficient in HTML/CSS/Sass
• Experience in AWS Elastic Beanstalk and Capistrano deployments is a plus
• Experience in creating Ruby programs/scripts to automate tasks is a plus
• Experience with CMS systems like BrowserCMS is a plus

• Exp – 9+ yrs
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization is a solid plus
• Experience in GoLang and/or Rails and desire to work on back-end applications is a solid plus