About HighLevel:
HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.
Our Website - https://www.gohighlevel.com/
YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/
Our Customers:
HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.
Scale at HighLevel:
We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.
About the Role:
The Manager of Customer Success is responsible for leading and inspiring the Customer Success team. The Manager of Customer Success is the key champion for ensuring HighLevel customers’ end-to-end lifecycle experience is exceptional. The goal is to maximize customer lifetime value through retention and own the “voice of customer” as part of HighLevel’s overall customers for life vision. The manager of Customer Success will be focused on ensuring the highest levels of customer success and end-user adoption as measured by retention, renewals and CLTV, and advocacy of HighLevel’s product and services. The Manager of Customer Success is a central role raising the voice of customer to a roar within HighLevel utilizing internal “HealDesk"; processes and communications
Requirements:
- Associate / Bachelor's degree or equivalent experience
- 4+ Years in management
- SaaS software experience
- Several years running technical customer-facing teams.
- Experience in managing a team of over 20+
- Project management skills
- People manager at heart, you love mentoring, leading and contributing to the professional development of those around you
- Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
- The ability to build and maintain relationships internally with team and with customers
- Excellent listening, presentation and communication skills at all levels
- The ability to partner with customers and team members in developing their strategic direction
- The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
- Strong customer facing communication skills
- Demonstrated data driven approach to problem solving
- Must be a go-getter and not afraid to ask questions
- Must have basic computer and excel skills
- Fluent in English.
- Demonstrated verbal and written communication skills.
Responsibilities:
- Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture.
- Accomplishes customer success human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Help to develop a proactive approach to customer success by defining customer churn risk criteria
- Develop and lead proactive out-reach programs that drive greater adoption of new features and optimization of current customer implementations
- Facilitate industry-leading “voice of the customer” processes including feedback channels and continuous improvement methods to enhance customer experience.
- Drive business improvements based on customer feedback
- Use quantitative and qualitative analysis to drive operational excellence in the areas of customer engagement
- Devise a customer contact methodology to monitor and improve renewal/retention rates
- Interpret data that translates into action to improve the team.
- Can include managing or engagement with enterprise accounts
- Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and other opportunities
- Coach team on customer success best practices and training
- Provide continuous knowledge growth opportunities for Highlevel features and products
- Collaborate with cross-functional teams to ensure visibility and alignment
- Work with Product to prioritize customer features and requests
- Managing customer complaints, CSAT results and relationships to assure customers satisfaction.
- Facilitate proper delegation to team members in the proper roles.
- Building SOPs, Playbooks and KPIs for Team and Department and report on KPI achievement
- Build out a road map for successful implementations and ongoing support of this process and product engagement for team
- Serve as an escalation point for critical recruiting issue resolution
- Serve as an escalation point for at risk customers to promote product and resources that will help them be successful
- Collaborate with product team by providing status updates and customer feedback
- Leverage analytics to review automations and internal processes are successful and continue adapting strategies for your Customer success team to use with customers
- Continued optimization of current process and future ideals
Subodh Popalwar
Software Engineer, Memorres
About HighLevel Inc.
The fastest growing all in one platform for SMB's and digital marketing agencies. CRM, Email, 2-way SMS, phone system, facebook, instagram, WhatsApp, Email marketing, Social media posting, Websites, Funnel Builder, Wordpress hosting & more!
We have a very strong and independent team. We value tinkerers and people with an entrepreneurial spirit. We want people to come to work and explore their curiosity every day. Our growth offers a unique opportunity for the right individual to scale and build world class products.
Some of the perks we offer
- 100 percent Remote
- Uncapped Leave Policy
- WFH Setup
- Champion Big Problems
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MongoDB
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Flask
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- You must have experience in Python, including development of microservices using flask/fastapi/sanic.
- You hold knowledge of at least one Python web frameworks
- You have experience in NoSQL databases such as MongoDB
- You are familiar with relational databases and unstructured data.
- You are familiar with some ORM (Object Relational Mapper) libraries.
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Good to have
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PythonSummary/Objective:
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• An engineer with at least 1-7 years of working experience in web services, preferably in Python
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• Must have built and released APIs in production
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• Communication skills, to speak to developers across the world. Good To Have
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Thanks
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)MongoDBCompany Description
What We Do
Miratech helps visionaries to change the world. We are a global IT services and consulting company that brings together global enterprise innovation and start-up innovation. Today we support digital transformation for the largest enterprises on the planet.
By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. Our culture of Relentless Performance enables over 99% of Miratech’s engagements to succeed by meeting or exceeding scope, schedule and/or budget objectives since our inception in 1989.
Job Description
We are looking for talented and disciplined developers to help our client to take the industry leading asset management platform to the next level. The work is varied, fast pace and challenging. You will receive broad exposure to both the technology and the business. Our goal is to improve user experience and meet our business commitments while continually modernizing and improving platform performance and scalability.
About the project:
The project includes the development of an industry-leading asset management platform for one of the biggest investment companies in the world. This analytics platform is a distributed solution that handles large volumes of time series data for processing, analysis, and exposing them to other applications through APIs.
Qualifications
While the role is development focused, design, deployment and maintenance require teamwork across a broad scope, spanning regions and seniority. Beyond technical skills, we require:
- Experience working in a globally distributed team
- Excellent communication skills in English, both written and verbal
- A track record of taking the initiative to solve problems, working independently with minimal direction.
Required technical skills:
- 5+ years of experience as a software developer using Java (MVC frameworks)
- 3+ years of working experience with Typescript, Angular 2+, or experience with React/Vue and willingness to move to Angular 2+
- 1+ year of working experience on Linux operating system
- Experience working with relational/non-relational databases and understanding of storage technologies such as MySQL, Sybase, MongoDB, InfluxDB, Cassandra, or HBase
Nice to have:
- Experience in the finance industry or knowledge of financial products/markets
- BA/BS in Computer Science or equivalent practical experience
- Golang experience
- NoSQL distributed storage technologies (e.g. Cassandra, HBase)
- Experience with multi-tier application architecture and high performance distributed and in-memory caching solutions
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- Experience with system monitoring and telemetry tools like Grafana, Prometheus, AppDynamics, and Splunk
- Working knowledge of building and deploying distributed systems
- Experience with cloud technologies like Kubernetes, Docker, OpenStack, and Kafka
- Experience with dev ops tools like Git, Maven, Jenkins, Gitlab CI, Azure DevOps
Interested candidates, pls share your updated profile
Current CTC
Expected CTC
Notice Period
Android Development
Kotlin
JavaJob description:
Responsible for developing high quality software for automotive/multimedia products, and
building deep understanding in cutting-edge technologies
Follow software development life cycle, industry standard processes, and work closely with
customers and partners
Basic eligibility criteria:
1. experience in embedded systems platform/middleware development in
Linux/Android
2. Proficient in C/C++/Java and OOPS concepts
3.Hands-on experience in multi-threaded programming, IPC's and OS concepts
4. Hands-on experience in at least one of the following: Automotive domain, Android
programming, Multimedia frameworks
5. Candidate should be self-motivated and a go-getter who can quickly learn new things to solve
real-world programming challenges
Desirable skills:
1. Expertise in Android frameworks, JNI, AIDL and HIDL
2. Epertise in automotive infotainment technologies like Apple CarPlay, Android Auto,
Bluetooth, WiFi, Multimedia, etc
3. Expertise in multimedia or audio/video frameworks like Android Media, gstreamer, alsa,
openssl, openmax, etc
Our client in Education startup is looking for an experienced and resourceful Business Development Executive to develop and implement growth opportunities in existing and new markets.
* Develop relationships with various educational institutes including schools, colleges, and universities.
* Create awareness of various programs conducted by the company to teachers from various schools, colleges, University
* Drive participation for various paid or unpaid Webinar programs
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* Follow-up on warm and hot leads via calls, emails, WhatsApp messages, SMS etc.
* Lead Generation
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* Help customers understand and imagine the possibilities and potential that our platform provides to them
* Taking up revenue responsibility.
Data AnalyticsWe are looking for a Senior Data Analyst who will support our product, sales, leadership, and marketing teams with data collection and organization of data in order to draw conclusions, make predictions, and drive informed decision making.
- The ideal candidate is adept at using large data sets to find opportunities for product and marketing optimization and using data models to test the effectiveness of different courses of action.
- Not just that, you also understand how to clean and organize data for complete analysis and calculations using spreadsheets, SQL Python, and R programming.
- Visualizing and presenting data findings in dashboards, presentations and commonly used visualization platforms must be your strength.
SKILLS YOU MUST HAVE:
- Data Cleansing, Data Analysis, Data Visualization (DataViz), SQL Questioning, Decision-Making, Problem Solving, Data Collection, Data Ethics, Sample Size Determination, Spreadsheet,
RESPONSIBILITIES:
- Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
- Mine and analyze data from company databases (GOOGLE ANALYTICS, User DB, and 3rd party Marketing Analytics tools) to drive optimization and improvement of product development, marketing techniques, and business strategies.
- Assess the effectiveness and accuracy of new data sources and data gathering techniques.
- Strong understanding of Google Analytics (GA) fundamentals and how to work with raw GA data
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- Work with complex SQL queries
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- Develop company A/B testing framework and test model quality.
- Coordinate with different functional teams to implement models and monitor outcomes.
- Develop processes and tools to monitor and analyze model performance and data accuracy.
- Understanding of statistical concepts like Statistical significance, t-test, and z-test for AB testing
- Performing analysis to assess quality and meaning of data
- Preparing reports for the management stating trends, patterns, and predictions using relevant data
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Skill requirement:
- 6-8 years of experience in database management and a strong understanding of Google Analytics
- Strong mathematical skills to help collect, measure, organize, and analyze data
- Experience using statistical computer languages (R, Python, MATLAB, SQL, etc.) to manipulate data and draw insights from large data sets.
- Experience analyzing data from 3rd party providers: Google Analytics, Site Catalyst, Coremetrics, Adwords, Crimson Hexagon, Facebook Insights, etc.
- Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation.
- Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
- Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests, and proper usage, etc.) and experience with applications.
- Knowledge of data visualization software like Tableau
- Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
- Accuracy and attention to detail
- Adept at queries, advanced excel management, writing reports, and making presentations
- Team-working skills
- Verbal and Written communication skills
- Proven working experience in data analysis
AngularJS (1.x)Angular (2+)
Javascript
HTML/CSS- Convert design to Angular 5 components.
- Must have good experience in UI Developer + Angular.
- In-hand experience on UI Developer, Discovery, Angular, Brand and platform exploration, Styleguide, Proof of concept, Design production, Usability testing.
- Use SCSS as the CSS macroprocessor.
- Integrate the Angular services with APIs from the backend team.
- Test your screens using a tool for all browsers and resolution compatibility.
- Handle and track tasks assigned using Agile methodology.
- Strong commitment towards quality and schedule.
- Cross team coordination.
- Implement UI development best practices to write optimized and non-buggy code.
- Work in Agile environment with sprint releases ranging from 2 to 4 weeks.
- Feasibility study of requirement and suggest multiple approaches for a problem after sufficient RnD.
- Keep abreast with trending recent UI tools, technologies, plugins and software in the industry.
- Roll-up your sleeves attitude to get things done.
NodeJS (Node.js)HTML/CSSJavascriptGitAngular (2+)
Follow CutshortSubodh Popalwar
Software Engineer, Memorres