Customer Success Associate

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
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Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

1. Roadmap & Strategy (The "Why")

• Own the product roadmap for the Data Platform, prioritizing features like real-time ingestion, data quality frameworks, and self-service analytics.
• Translate high-level business questions (e.g., "We need to track customer churn in real-time") into technical requirements for ETL pipelines.
• Define Service Level Agreements (SLAs) for data freshness, availability, and quality.

2. Technical Execution (The "What")

• Write detailed Technical Product Requirements (PRDs) that specify source-to-target mappings, transformation logic, and API integration requirements.
• Collaborate with Data Engineers to decide on architecture trade-offs (e.g., Batch vs. Streaming, Build vs. Buy).
• Champion the adoption of Data Observability tools to detect pipeline failures before business users do.

3. Data Governance & Quality

• Define and enforce data modeling standards (Star Schema, Snowflake Schema).
• Ensure compliance with privacy regulations (GDPR/CCPA/DPDP) regarding how data is ingested, stored, and masked.
• Manage the "Data Dictionary" to ensure all stakeholders understand what specific metrics actually mean.

4. Stakeholder Management

• Act as the primary liaison between Data Producers (Software Engineers sending data) and Data Consumers (BI Analysts, Data Scientists).
• Manage dependencies: If the backend team changes a database column, ensure your ETL roadmap accounts for it.

🎓 What We Are Looking For

Technical "Must-Haves":

• SQL Mastery: You can write complex queries to explore data, validate transformations, and debug issues. You don't wait for an analyst to pull data for you.
• ETL Knowledge: Deep understanding of data integration concepts: Change Data Capture (CDC), Batching, Streaming, Upserts, and Idempotency.
• Data Modeling: You understand Dimensional Modeling, Data Lakes vs. Data Warehouses, and normalization/denormalization.
• API Fluency: You understand how to pull data from 3rd party REST/GraphQL APIs and handle rate limits/pagination.

Product Skills:

• Experience writing technical specs for backend/data teams.
• Ability to prioritize technical debt vs. new features.
• Strong communication skills to explain "Data Latency" to non-technical executives.

Preferred Tech Stack Exposure:

• Orchestration: Airflow, Dagster, or Prefect.
• Warehousing: Snowflake, BigQuery, or Redshift.
• Transformation: dbt (data build tool).
• Streaming: Kafka or Kinesis.

Role: Customer Support – International Voice Process

Location: Bangalore

Requirements:

* Excellent communication skills (both verbal & written).

* No MTI (Mother Tongue Influence).

* Candidate must be stable in employment.

* Prior Tech Mahindra employees must be checked before shortlisting.

Salary Structure:

* 0 – 6 Months Experience: 3.1 LPA

 * Training: ₹20,000/month

 * Post Training (incl. variable pay): ₹22,000/month

* 7 – 12 Months Experience: 3.75 LPA

 * Training: ₹24,000/month

 * Post Training (incl. variable pay): ₹27,000/month

* 12 – 23 Months Experience: 4.10 – 4.22 LPA

 * Training: ₹27,000/month

 * Post Training (incl. variable pay): ₹30,000 – ₹31,000/mont

About Astra:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 9300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview:

As an SDE 2 back-end engineer you will be responsible for leading the development and maintenance of the platform/dashboard backend. This would involve architecting, developing & maintaining RESTful services for vulnerability management, scan orchestration, inventory management and platform features such as on-boarding, trust centers, certificates, payment integrations, vulnerability ingestion, authentication etc. 

You should have a strong background in backend programming (Symfony preferred, or Laravel) and have experience with an event driven, async & distributed architecture. 

During the first 6 months of your role, you will be involved in the 0->1 journey of two of our upcoming products in our platform along with the respective product owners.

Love solving hard problems? Want to build high impact products rooted in first principles? Is coding your poetry? Join us in shaping the future of cyber security.

Roles & Responsibilities:

• Lead the design, development, and maintenance of backend services and APIs using Symfony PHP framework. What you create is also what you own.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Collaborate with scanner teams to orchestrate scans, ingest vulnerabilities, configure scanners etc.
• Write clean, well-documented, and efficient code.
• Optimize and refactor existing code to improve performance and reliability.
• Implement security and data protection measures.
• Triage, troubleshoot and upgrade existing systems.
• Ship code to production multiple times a day/week.
• Ensure timely delivery of the features.
• Test your own features, and write test cases for continuous automated testing.
• Troubleshoot complex issues, debug, and upgrade existing systems.
• Mentor junior engineers and lead code reviews, promoting best practices and high standards.
• Drive architectural decisions and technical strategy for backend systems.

What we are looking for:

• 4-6 years experience in a similar role or similar working experience.
• Advanced proficiency in PHP backend programming. Symfony preferred, or Laravel.
• Strong understanding of system design, software architecture principles and performance optimization.
• Experience with an event driven (subscribers/listeners), async (MessageHandlers & job queues) & distributed (load-balanced) architecture.
• Experience with PostgreSQL database and data modeling.
• Understanding of concepts such as Dependency Injection, ORM, data validation, error handling etc.
• Experience with Docker, Kubernetes, GitHub Actions (good to have).
• Experience with Agile methodologies.
• Excellent problem-solving skills and the ability to think strategically about technical solutions.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional remote teams.
• Demonstrated track record of delivering high-quality software products on schedule.
• Knowledge of industry best practices in software development, security, and compliance.
• Knowledge of application & infrastructure security - helps you stand out.

What We offer:

• Adrenalin rush of being a part of a fast-growing company, and working on hard problems that matter.
• Fully remote, agile working environment.
• Good engineering culture with full ownership in design, development, release lifecycle.
• A wholesome opportunity where you get to build things from scratch, improve and ship code to production in hours, not weeks.
• Holistic understanding of SaaS and enterprise security business.
• Experience with security side of things.
• Annual trips to beaches or mountains (next one is to Wayanad).
• Open and supportive culture.
• Health insurance & other benefits for you and your spouse. Maternity benefits included.

Developing Marketing Strategies: Creating comprehensive plans to market properties effectively. This includes identifying target audiences, setting marketing goals, and determining the best channels to use (e.g., social media, email campaigns, print advertising).

Creating Marketing Materials: Designing and producing various materials such as brochures, flyers, newsletters, and online content. This often involves working with graphic designers and copywriters to ensure high-quality, persuasive content.

• 3+ years of Experience in software Design and development and familiar with technologies - Java, Java-J2EE, Spring Boot, Hibernate, Ajax, REST API, Micro services etc.
• Working knowledge of JVM internals
• Working knowledge of any database (MySQL or HSQLDB)
• Working knowledge of No-SQL database (Mongo or Dynamo DB)
• Working experience with messaging (JMS/RabbitMQ)
• R & D on new advanced cloud-based technologies in a test-driven agile development.
• Knowledge in designing and architecting systems with high scalability and performance requirements.
• Ability to understand infrastructure for performance evaluation and reporting of cloud-based services, namely AWS
• knowledge of key AWS services like EC2, S3, Lambda, CloudWatch etc.
• Certification on AWS Fundamendals
• Excellent communication skills
• ability to effectively articulate technical challenges and solutions
• skilled in interfacing with internal and external technical resources
• Good in debugging problems and mentoring teams on technical front

CRM Functional Consultant

Country: Malaysia

Cities: Kuala Lumpur

Area of expertise: Customer Relationship Management (CRM)

Job Description

As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Responsibilities:

Translate business requirements into CRM business solutions

Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope

Contribute to requirements management, including approval, communication, traceability, and re-use

Contribute to transfer of functional requirements to development and test team members- Leverage CRM workflow technology to automate business processes

Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements

Stay informed on updates and new releases in CRM technologies

Educates end users on CRM functionality, as needed

Skills:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  You’re proud of your positive and lasting client relationships and the customizations and strategies you’ve built to tackle their business challenges.

Requirements:

At least 3 years of relevant work experience including CRM

Strong knowledge of CRM Systems and business solution implementation

Demonstrable experience in Business Process Reengineering (BRP)

Strong knowledge of CRM issue diagnosing and troubleshooting

Working with Microsoft Dynamics 365 Customer Engagement as a Functional Consultant

Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

Experience consulting with external clients on complex projects

Experience working with global teams on CRM technology implementation and maintenance projects

Experience working with offshore teams to facilitate project work

Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

To get transparent and quick status update, apply on: https://rb.gy/lealon

What you need to have:

Greetings from eNoah iSolution !!!

Position: Senior Magento Developer

Exp: 4 - 7 yrs

Type: Contract - 3 months (extendable to 6 months)

Good to have:

Experienced in Front End - HTML5, CSS3, Jquery, Javascript, Backend - PHP, MySQL

Should have experience in CMS - Magento 2 more than 2 years

Job Description:

• Experience designing and developing responsive ecommerce portals
• Extremely fluent with HTML5/XHTML and CSS
• Experience working with PHP, JavaScript, and jQuery
• Ability to write JavaScript with and without the use of frameworks such as jQuery
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes to have consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Experience developing web solutions in Magento and PHP implementations in a LAMP environment
• Ability to architect enterprise Magento solutions including data, display, and information architecture
• Advanced site-building experience including deep familiarity with Magento modules
• Experience creating custom Magento modules
• Experience building responsive websites using Magento CMS, HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
• Knowledge of PHP, PHP files and theme functions, and knowledge of the Magento theme layer