Customer Success Associate

We have opportunity for Customer Care Support / Customer Service 

Job Location : Ambavadi ( Ahmedabad)

Fresher can also apply

Job timing : Day shft ( 6 days working, 1st, 3rd & 5th Saturday off)

Job Description :

We are looking for a Customer Care Executive to handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure solutions. Attracts potential customers by answering question suggesting information about services. Identify and assess customer’s needs to achieve satisfaction follow communication procedures, guidelines; policies.

Handling call and email inquiries /queries raise by the prospects & clients.

Accuracy, attention to detail and ability to explain complex information clearly and simply.

He who applies must have Product Knowledge, Quality Focus, Problem Solving,

Market Knowledge, Documentation Skills, Resolving Conflict, Analyzing

Information and Multi-tasking.

Qualifications :

Minimum qualification required is graduate/post graduate degree in any field except engineering.

The candidate should have minimum 0-5 years of experience from the Mutual Fund Industry or candidate from any other industry with an experience to handle Clients. ( Fresher can also apply)

He/she should have a right attitude.

We are looking for a candidate with fluency of atleast 3 languages i.e. English, Hindi & Gujarati and an excellent Verbal Vocal communication skill in English.

Candidate should have be loyal, honest.

Candidate should have a long term vision & should be decision maker.

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

office karol bagh. As discussed regarding hiring, sharing you Job description, 

1. Required only experience and confident Female candidate

2. Post - Senior tele caller

3. Fixed salary of Rs. 15000/- per month + benefit

4. No target

5. Inbound calls

Kindly go through and to the needful. 

office karol bagh

Position Overview:

As a Frontend Developer at FatakPay, you will be responsible for translating design concepts into responsive and intuitive user interfaces. Working closely with our design and backend development teams, you will play a key role in crafting visually appealing and highly functional web applications.

Responsibilities:

• Collaborate with UX/UI designers to implement and refine user interfaces. Develop responsive and cross-browser-compatible web applications.
• 
  
• Write clean, efficient, and maintainable code using HTML, CSS, and JavaScript. Implement and maintain front-end frameworks and libraries.
• 
  
• Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed and scalability.
• 
  
• Collaborate with backend developers to integrate user-facing elements with server-side logic.
• 
  
• Conduct code reviews to ensure code quality and adherence to best practices.
• 
  
• Stay updated on emerging trends and technologies in frontend development.

Qualifications:

• Bachelor's degree in Computer Science, Web Development, or a related field.
• Proven experience as a Frontend Developer or similar role.
• Proficient understanding of web markup, including HTML5 and CSS3.
• Strong proficiency in client-side scripting and JavaScript frameworks (e.g., React, Angular, or Vue.js).
• Experience with responsive design and development.
• Familiarity with version control systems, such as Git.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively in a team environment.

INTERESTED IN TELE MARKETING / TELE CALLING.

MANAGE DAILY WORK REPORT

CREATE DEALER AND DISTRIBUTION NETWORK

READY TO ACHIEVE YEARLY TARGET

WORK IN TEAM.

Job description

Roles and Responsibilities

• Must have experience in generating leads for IT services like Mobile App, Software Development, Web Application ( For International Market )
• Lead generation of new leads for regular sales cycles for IT Industry.
• Good Knowledge of lead generation and market research through Linkedin and Email.
• Who can build the tie-ups with the IT companies from USA,UK and Europe.
• Develop and maintain relationships with key stakeholders to ensure that all lead sources are properly identified, tracked and optimized in order to maximize revenue.
• Oversee client relationship management through direct contact and other channels as needed.
• Provide support on marketing initiatives.
• Work closely with sales managers/representatives to develop strategies to drive conversion rates across multiple channels.

Desired Candidate Profile

• Bachelor's degree in business, marketing or related field
• Minimum of 5 years of experience as a lead generation specialist with an emphasis on lead generation and/or sales automation
• Experience working within the marketing industry is preferred
• Must have strong communication skills
• Strong analytical abilities

Office Timing : 12 PM to 9 PM

Regards