
About FamePilot
FamePilot is a leading SaaS platform specializing in customer experience management, online reputation management, and AI-driven insights for businesses. We help businesses enhance their brand presence by analyzing customer feedback, automating responses, and improving service quality.
Job Overview
As a Customer Success Specialist, you will be responsible for ensuring our clients achieve their desired outcomes using FamePilot’s platform. You will act as a trusted advisor, helping customers maximize value from our product, resolve concerns, and drive retention and growth.
Key Responsibilities
- Customer Onboarding & Training: Guide new customers through the onboarding process, ensuring a smooth transition to the platform.
- Customer Relationship Management: Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
- Proactive Support & Issue Resolution: Identify and resolve customer challenges, ensuring timely follow-ups and escalations when necessary.
- Product Adoption & Engagement: Encourage product adoption by educating clients on new features, best practices, and use cases.
- Customer Retention & Renewals: Monitor customer health metrics, identify risks, and implement strategies to improve retention and reduce churn.
- Feedback & Insights: Gather customer feedback and collaborate with product and engineering teams to drive improvements.
- Cross-Selling & Upselling: Identify expansion opportunities and work with the sales team to drive revenue growth.
- Reporting & Documentation: Maintain accurate customer records, reports, and documentation in CRM tools.
Required Skills & Qualifications
- 2-5 years of experience in customer success, account management, or a related role in a SaaS company.
- Strong communication and relationship-building skills.
- Ability to analyze customer needs and provide tailored solutions.
- Experience using CRM and customer support tools (e.g., HubSpot, Salesforce, Zendesk).
- Basic understanding of SaaS business models and customer retention strategies.
- Problem-solving mindset with the ability to handle escalations.
- A proactive and customer-first approach.
Preferred Qualifications
- Experience in customer experience or online reputation management SaaS.
- Familiarity with WhatsApp API, Power BI, or other analytics tools.
- Prior experience working with multi-location businesses such as restaurants, hotels, or retail chains.
What We Offer
- Competitive salary and performance-based incentives.
- Opportunity to work with a fast-growing SaaS company.
- Learning and development programs.
- Flexible work environment.
Join us and help businesses enhance their online reputation and customer experience with FamePilot!

About Famepilot Internet Private Limited
About
Similar jobs
Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.
We are looking for a DataOps Engineer with expertise while operating a data lake. Amazon S3, Amazon EMR, and Apache Airflow for workflow management are used to build the data lake.
You have experience of building and running data lake platforms on AWS. You have exposure to operating PySpark-based ETL Jobs in Apache Airflow and Amazon EMR. Expertise in monitoring services like Amazon CloudWatch.
If you love solving problems using yo, professional services background, usual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.
What you will do?
- Operate the current data lake deployed on AWS with Amazon S3, Amazon EMR, and Apache Airflow
- Debug and fix production issues in PySpark.
- Determine the RCA (Root cause analysis) for production issues.
- Collaborate with product teams for L3/L4 production issues in PySpark.
- Contribute to enhancing the ETL efficiency
- Build CloudWatch dashboards for optimizing the operational efficiencies
- Handle escalation tickets from L1 Monitoring engineers
- Assign the tickets to L1 engineers based on their expertise
What are we looking for?
- AWS data Ops engineer.
- Overall 5+ years of exp in the software industry Exp in developing architecture data applications using python or scala, Airflow, and Kafka on AWS Data platform Experience and expertise.
- Must have set up or led the project to enable Data Ops on AWS or any other cloud data platform.
- Strong data engineering experience on Cloud platform, preferably AWS.
- Experience with data pipelines designed for reuse and use parameterization.
- Experience of pipelines was designed to solve common ETL problems.
- Understanding or experience on various AWS services can be codified for enabling DataOps like Amazon EMR, Apache Airflow.
- Experience in building data pipelines using CI/CD infrastructure.
- Understanding of Infrastructure as code for DataOps ennoblement.
- Ability to work with ambiguity and create quick PoCs.
You will be preferred if
- Expertise in Amazon EMR, Apache Airflow, Terraform, CloudWatch
- Exposure to MLOps using Amazon Sagemaker is a plus.
- AWS Solutions Architect Professional or Associate Level Certificate
- AWS DevOps Professional Certificate
Life at Mactores
We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.
1. Be one step ahead
2. Deliver the best
3. Be bold
4. Pay attention to the detail
5. Enjoy the challenge
6. Be curious and take action
7. Take leadership
8. Own it
9. Deliver value
10. Be collaborative
We would like you to read more details about the work culture on https://mactores.com/careers
The Path to Joining the Mactores Team
At Mactores, our recruitment process is structured around three distinct stages:
Pre-Employment Assessment:
You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.
Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.
HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.
At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.


WordPress Developer Responsibilities:
- Designing and building the website front-end.
- Designing and managing the website back-end including database and server integration.
- Generating Word Press themes and plugins.
- Conducting website performance tests.
Required key skills:-
- Must have knowledge on custom word press, also page builder and elementor.
- Strong understanding of PHP back-end development.
- Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery.
5 Days working. SATURDAY & SUNDAY Fixed OFF


⦁ 2+ years of working experience as a software engineer.
⦁ Engineer capable of designing solutions, writing code, and deployment
⦁ Demonstrated skills, knowledge, and expertise with statistical computer languages (Python, Django) and the related ecosystem (PyCharm, Jupyter)
⦁ Good knowledge of Python.
⦁ Creative problem-solving ability and sound judgment ability to use own initiative and take responsibility for decisions.
Candidate must have
⦁ Good knowledge of Python
⦁ Django, Flask, FastApi
⦁ Candidates must have knowledge about Product Development.
⦁ Candidates must have Technical Degree.
Skills
⦁ Developing back-end components.
⦁ Design and develop web applications in Python, and Django.
⦁ Good knowledge of Django, Flask, FastApi
⦁ Must be proficient in writing python codes
⦁ Must have worked on back-end development
⦁ Integrate Python application with other internal applications.
⦁ Strong spoken and written communication skills in English

- B.E Computer Science or equivalent.
- Demonstrable portfolio of released applications on the Android market with experience in
Android development.
- In-depth knowledge of at least one programming language like Kotlin
- Strong knowledge of how to work with RESTful APIs
- Strong Familiarity with OOP design principles
- Integrate with our backend web services to deliver better and faster user experience
- Strong knowledge of version control (i.e. git, svn, etc.)
- Ability to performance tune and scale applications
- Agile development experience
- Experience working at a software product company is a major plus
- Passion to learn and develop new skills continuously
- Strong sense of ownership in every application they build
- Working with highly collaborative and dynamic team environments
Experience:
- Min 3 year experience
- Startup experience is a must.
Location:
- Remotely, anywhere in India
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically
clients are in California PST Timezone.
Position:
- Full time/Direct
Other Benefits
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12
PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other
incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here
because you love the company. We have only a 15 days notice period.
.
Minimum 10 years of relevant experience:
- Should have worked extensively in various Testing projects
- Responsible to develop and drive the framework development for the assigned projects
- Should be expert in providing high level of Process Improvement through reusable code (at least 70%)
- High level of technical expertise to handle automation framework development from scratch on various tools
- Expert in Selenium and Java
- Should have good understanding of Behaviour Driven Development (BDD) framework in automation testing
- Should have worked on various frameworks like TestNG, Maven, Cucumber
- Good to have experience on various other automation testing tools like Qualitia, TOSCA, UFT
- Good knowledge on Continuous Integration/Continuous Deployment (CI/CD)
- Good knowledge on source control systems like SVN, Git, etc.
- Basic Experience in Capital Markets/Stock Exchange/Broking House domain
- Should be well versed with both Functional and Non-Functional Testing
- Must be aware of API and Database testing
- Basic knowledge of SQL queries
- Must have worked on test management tools like HP ALM
- Must have experience of defect tracking tools like Jira, Mantis
- Should have knowledge of various platforms like Windows, UNIX
- Efficient in understanding the Defect Lifecycle
- Efficient in scripting languages like Java, C#
- Contribute to framework development and emphasize on reusability
- Should have worked on Agile based projects; Good to have experience in TDD/TFD
- Must be aware testing artefacts like test strategy, test plan, defect report, etc.
- Regular tracking and reporting
- Review the work of the junior testers
- Assembling and coordinating project team members; assigning individual responsibilities
- Prepare testing metrics and share with the Test manager
- Should stay updated with the latest developments in the field of Testing
- Excellent client-facing and internal communication skills
- Excellent written and verbal communication skills
- Coordinate recruitment or selection of project personnel

We are looking for a technology leader that can lead a group that builds and runs a product. We are a product company so we develop, manage and grow our own products. Our key objectives include acquiring clients and growing our user base. Product development is an ongoing process.
We need a leader that has experience in developing technologies but also understands how to leverage 3rd party platforms. Integration into FB and Google systems are critical to our success.
We operate in the Marketing technology world. Understanding marketing data is a key requirement. The great opportunity of this position is that the Team Lead gets to design and participate in the entire product cycle. We manage our own product, marketing and sales process within the company.
We Work globally and you ll have a chance to interact with teams in New York, Europe, Latin America and India. We are looking for a software engineer who has played the role of a team lead and who has worked on all phases of SDLC from prototyping to feature delivery and scaling features. A capable result oriented visionary Technology lead with a unique experience in leading high performance development teams, increasing efficiency and productivity while reducing costs. Somebody with the ability to build and run technology platforms, evaluate opportunities and risks and deliver innovative new solutions to meet customer needs. Hands on experience on all facets of software application development, covering deployment, support, quality assurance, customer support, project management and process improvement. Strong planning abilities and setting product and technology strategies in B2C and B2B environments.
Duties/Responsibilities:
- Responsible for leading the team for successful delivery of projects assigned.
- Risk assessments for architectural solutions and proposed systems and technologies; should know how to do module planning and effort estimation.
- Develop overall technical strategy for projects from technical requirements.
- Help in Project planning, progress tracking & delivery verification.
- Keep track of time spent on individual project tasks, provide guidance & advice best technology approach to the team.
- Follow guidelines for quality delivery, project documentation, code management, etc.
- Implement new technologies which are good for business & guide the team members
- Must possess personality to switch tasks and projects frequently as each will have different priorities.
- Meet stipulated deadlines and timelines.
- Work in Agile based project methodology.
- Open for frequent short-term travel to US.
Required Skills/Abilities:
- Having a strong IT experience, minimum 10 years, along with team handling role.
- Expertise in PHP, MVC Frameworks and good technology exposure of at least one framework such as Laravel, Zend etc.
- Expertise in at least one JavaScript framework such as jQuery, AngularJS, React JS etc.
- Excellent exposure with bespoke and open-source technologies (e.g., Drupal/Magento, etc..).
- Sound knowledge of database designing and application architecture planning for Core & MVC projects
- Excellent knowledge of SQL scripting and MySQL database administration
- Sound understanding of OOP and MVC development.
- Must have strong experience in handling International Clients and overseas accounts.
- US Travelled would be preferred.
- Good debugging skills with browser extensions & server tools
- Experience with GIT/Jira/Agile.
- Experience in enterprise level architecture design including server management.
- Experience in handling AWS/cloud/ Dedicated enterprise servers.
- Experience in handling high volume, high traffic sites.
- Strong in technical knowledge and documentation.
- Should be able to think out of the box, solution driven and passionate about the work.
- Ability to communicate ideas and concepts.


Managing point of contact for the BFS based client for all aspects of activity in the engagement
- Responsible for delivery of mid/large sized projects in BFS space
- Communicates with Project Managers and business sponsors to prioritize and schedule delivery based on resource allocation
- Ensures projects are staffed and tracked appropriately and conform to the development methodology
- Managing the relationship, looking at opportunities for growth, providing governance for the delivery being done for this portfolio and being the point of escalation for any issues with the engagement
- Managing the delivery happening across the portfolio, pro-actively looking at opportunities to transform delivery, P&L management for the portfolio
- Proposes projects for process improvement, technical enhancements, and cost savings efforts
- Assists client in organizational structures for optimum project delivery
- Developing engagement proposals and detailed engagement plans and schedules
- Able to work with international customers on an ongoing basis.
- Define and lead the program team.
- Will have total responsibility and be held accountable for each engagement's success
Skills, Experience:
Relevant leadership experience of approx. 20+ years for similar scale, diversity and complexity
Responsible for revenue size of $500milion & 4000+ FTEYou will stand out if you have the following (Good to have):
Experience in working with Senior Management/Executive Leadership
Global delivery of digital engagements/transformations for BFS customer across all geographies.We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
Sales Executive responsibilities include:
- New Sale
- Deal closure
- Target achievement
Responsibilities:
- Actively seek new sales opportunities through cold calling and networking.
- Set up meetings with potential clients and listen to their requirements and concerns
- Prepare and deliver appropriate presentations on products and services
- Ensure the availability of stock for sales and demonstrations
- Negotiate/close deals and handle complaints or objections
Requirements:
- Local Market knowledge
- Proven experience as a Sales Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Thorough understanding of sales and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
- Graduate/BBA/MBA

