Customer Success Engineer

Location: Ahmedabad / WFO

Experience: 0–1 Year / Freshers

Internship: 6months ( leading to full-time employment )

About the Role

We are looking for a motivated DevOps Engineer Intern who is interested in Cloud, Automation, and Infrastructure. You will work with our engineering team on application deployments, cloud environments, CI/CD pipelines, and day-to-day DevOps activities.

What You'll Work On

• Work with Linux-based systems and perform basic troubleshooting.
• Use Git & GitHub for version control and team collaboration.
• Write basic Bash/Shell scripts to automate repetitive tasks.
• Work with Docker to build and run containerized applications.
• Assist with CI/CD pipelines and automated application deployments.
• Gain hands-on exposure to AWS, Azure, or GCP.
• Understand basic cloud networking, IAM, and security concepts.
• Troubleshoot deployment, application, and infrastructure issues.
• Maintain basic technical documentation and follow DevOps best practices.

Must-Have Skills

• Basic understanding of Linux.
• Hands-on knowledge of Git & GitHub.
• Basic Bash/Shell scripting.
• Understanding of Docker and containers.
• Basic understanding of at least one cloud platform (AWS/Azure/GCP).
• Understanding of CI/CD concepts.
• Basic networking concepts, including HTTP/HTTPS, DNS, ports, IP, and SSH.
• Good troubleshooting and problem-solving skills.
• Strong interest in DevOps, Cloud, and Automation.

Good to Have

• Hands-on experience with GitHub Actions.
• Basic knowledge of Terraform.
• Exposure to Kubernetes.
• Basic Python scripting.
• Personal DevOps/Cloud projects or a GitHub portfolio.
• AWS/Azure/GCP or DevOps certification.

Requirements

• 3+ years work experience writing clean production code
• Well versed with maintaining infrastructure as code (Terraform, Cloudformation etc). High proficiency with Terraform / Terragrunt is absolutely critical
• Experience of setting CI/CD pipelines from scratch
• Experience with AWS(EC2, ECS, RDS, Elastic Cache etc), AWS lambda, Kubernetes, Docker, ServiceMesh
• Experience with ETL pipelines, Bigdata infra
• Understanding of common security issues

Roles / Responsibilities:

• Write terraform modules for deploying different component of infrastructure in AWS like Kubernetes, RDS, Prometheus, Grafana, Static Website
• Configure networking, autoscaling. continuous deployment, security and multiple environments
• Make sure the infrastructure is SOC2, ISO 27001 and HIPAA compliant
• Automate all the steps to provide a seamless experience to developers.

Role Overview:

As a DevOps Engineer (L2), you will play a key role in designing, implementing, and optimizing infrastructure. You will take ownership of automating processes, improving system reliability, and supporting the development lifecycle.

Key Responsibilities:

• Design and manage scalable, secure, and highly available cloud infrastructure.
• Lead efforts in implementing and optimizing CI/CD pipelines.
• Automate repetitive tasks and develop robust monitoring solutions.
• Ensure the security and compliance of systems, including IAM, VPCs, and network configurations.
• Troubleshoot complex issues across development, staging, and production environments.
• Mentor and guide L1 engineers on best practices.
• Stay updated on emerging DevOps tools and technologies.
• Manage cloud resources efficiently using Infrastructure as Code (IaC) tools like Terraform and AWS CloudFormation.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience with CI/CD pipelines and tools like Jenkins, GitLab, or Azure DevOps.
• Advanced knowledge of cloud platforms (AWS, Azure, or GCP) with hands-on experience in deployments, migrations, and optimizations.
• Strong expertise in containerization (Docker) and orchestration tools (Kubernetes).
• Proficiency in scripting languages like Python, Bash, or PowerShell.
• Deep understanding of system security, networking, and load balancing.
• Strong analytical skills and problem-solving mindset.
• Certifications (e.g., AWS Certified Solutions Architect, Kubernetes Administrator) are a plus.

What We Offer:

• Opportunity to work with a cutting-edge tech stack in a product-first company.
• Collaborative and growth-oriented environment.
• Competitive salary and benefits.
• Freedom to innovate and contribute to impactful projects.

About the Role

We are looking for a DevOps Engineer to build and maintain scalable, secure, and high-

performance infrastructure for our next-generation healthcare platform. You will be

responsible for automation, CI/CD pipelines, cloud infrastructure, and system reliability,

ensuring seamless deployment and operations.

Responsibilities

1. Infrastructure & Cloud Management

• Design, deploy, and manage cloud-based infrastructure (AWS, Azure, GCP)

• Implement containerization (Docker, Kubernetes) and microservices orchestration

• Optimize infrastructure cost, scalability, and performance

2. CI/CD & Automation

• Build and maintain CI/CD pipelines for automated deployments

• Automate infrastructure provisioning using Terraform, Ansible, or CloudFormation

• Implement GitOps practices for streamlined deployments

3. Security & Compliance

• Ensure adherence to ABDM, HIPAA, GDPR, and healthcare security standards

• Implement role-based access controls, encryption, and network security best

practices

• Conduct Vulnerability Assessment & Penetration Testing (VAPT) and compliance

audits

4. Monitoring & Incident Management

• Set up monitoring, logging, and alerting systems (Prometheus, Grafana, ELK,

Datadog, etc.)

• Optimize system reliability and automate incident response mechanisms

• Improve MTTR (Mean Time to Recovery) and system uptime KPIs

5. Collaboration & Process Improvement

• Work closely with development and QA teams to streamline deployments

• Improve DevSecOps practices and cloud security policies

• Participate in architecture discussions and performance tuning

Required Skills & Qualifications

• 2+ years of experience in DevOps, cloud infrastructure, and automation

• Hands-on experience with AWS and Kubernetes

• Proficiency in Docker and CI/CD tools (Jenkins, GitHub Actions, ArgoCD, etc.)

• Experience with Terraform, Ansible, or CloudFormation

• Strong knowledge of Linux, shell scripting, and networking

• Experience with cloud security, monitoring, and logging solutions

Nice to Have

• Experience in healthcare or other regulated industries

• Familiarity with serverless architectures and AI-driven infrastructure automation

• Knowledge of big data pipelines and analytics workflows

What You'll Gain

• Opportunity to build and scale a mission-critical healthcare infrastructure

• Work in a fast-paced startup environment with cutting-edge technologies

• Growth potential into Lead DevOps Engineer or Cloud Architect roles

POSITION SUMMARY:

We are looking for a passionate, high energy individual to help build and manage the infrastructure network that powers the Product Development Labs for F5 Inc. The F5 Infra Engineer plays a critical role to our Product Development team by providing valuable services and tools for the F5 Hyderabad Product Development Lab. The Infra team supports both production systems and customized/flexible testing environments used by Test and Product Development teams. As an Infra Engineer, you ’ll have the opportunity to work with cutting-edge technology and work with talented individuals. The ideal candidate will have experience in Private and Public Cloud – AWS-AZURE-GCP, OpenStack, storage, Backup, VMware, KVM, XEN, HYPER-V Hypervisor Server Administration, Networking and Automation in Data Center Operations environment at a global enterprise scale with Kubernetes, OpenShift Container Flatforms.

EXPERIENCE

7- 9+ Years – Software Engineer III

PRIMARY RESPONSIBILITIES:

• Drive the design, Project Build, Infrastructure setup, monitoring, measurements, and improvements around the quality of services Provided, Network and Virtual Instances service from OpenStack, VMware VIO, Public and private cloud and DevOps environments.

• Work closely with the customers and understand the requirements and get it done on timelines.

• Work closely with F5 architects and vendors to understand emerging technologies and F5 Product Roadmap and how they would benefit the Infra team and its users.

• Work closely with the Team and complete the deliverables on-time

• Consult with testers, application, and service owners to design scalable, supportable network infrastructure to meet usage requirements.

• Assume ownership for large/complex systems projects; mentor Lab Network Engineers in the best practices for ongoing maintenance and scaling of large/complex systems.

• Drive automation efforts for the configuration and maintainability of the public/private Cloud.  

• Lead product selection for replacement or new technologies

• Address user tickets in a timely manner for the covered services

• Responsible for deploying, managing, and supporting production and pre-production environments for our core systems and services.

• Migration and consolidations of infrastructure

• Design and implement major service and infrastructure components.

• Research, investigate and define new areas of technology to enhance existing service or new service directions.

• Evaluate performance of services and infrastructure; tune, re-evaluate the design and implementation of current source code and system configuration.

• Create and maintain scripts and tools to automate the configuration, usability and troubleshooting of the supported applications and services.

• Ability to take ownership on activities and new initiatives.

• Infra Global Support from India towards product Development teams.

• On-call support on a rotational basis for a global turn-around time-zones

• Vendor Management for all latest hardware and software evaluations keep the system up-to-date.

KNOWLEDGE, SKILLS AND ABILITIES:

• Have an in-depth multi-disciplined knowledge of Storage, Compute, Network, DevOps technologies and latest cutting-edge technologies.

• Multi-cloud - AWS, Azure, GCP, OpenStack, DevOps Operations

• IaaS- Infrastructure as a service, Metal as service, Platform service

• Storage – Dell EMC, NetApp, Hitachi, Qumulo and Other storage technologies

• Hypervisors – (VMware, Hyper-V, KVM, Xen and AHV)

• DevOps – Kubernetes, OpenShift, docker, other container and orchestration flatforms

• Automation – Scripting experience python/shell/golan , Full Stack development and Application Deployment

• Tools - Jenkins, splunk, kibana, Terraform, Bitbucket, Git, CI/CD configuration.

• Datacenter Operations – Racking, stacking, cable matrix, Solution Design and Solutions Architect 

• Networking Skills –   Cisco/Arista Switches, Routers, Experience on Cable matrix design and pathing (Fiber/copper)

• Experience in SAN/NAS storage – (EMC/Qumulo/NetApp & others)

• Experience with Red Hat Ceph storage.

• A working knowledge of Linux, Windows, and Hypervisor Operating Systems and virtual machine technologies

• SME - subject matter expert for all cutting-edge technologies

• Data center architect professional & Storage Expert level Certified professional experience .

• A solid understanding of high availability systems, redundant networking and multipathing solutions

• Proven problem resolution related to network infrastructure, judgment, negotiating and decision-making skills along with excellent written and oral communication skills.

• A Working experience in Object – Block – File storage Technologies

• Experience in Backup Technologies and backup administration.

• Dell/HP/Cisco UCS server’s administration is an additional advantage.

• Ability to quickly learn and adopt new technologies.

• A very very story experience and exposure towards open-source flatforms.

• A working experience on monitoring tools Zabbix, nagios , Datadog etc ..

• A working experience on and BareMetal services and OS administration.

• A working experience on the cloud like AWS- ipsec, Azure - express route, GCP – Vpn tunnel etc.

• A working experience in working using software define network like (VMware NSX, SDN, Openvswitch etc ..)

• A working experience with systems engineering and Linux /Unix administration

• A working experience with Database administration experience with PostgreSQL, MySQL, NoSQL

• A working experience with automation/configuration management using either Puppet, Chef or an equivalent

• A working experience with DevOps Operations Kubernetes, container, Docker, and git repositories

• Experience in Build system process and Code-inspect and delivery methodologies.

• Knowledge on creating Operational Dashboards and execution lane.

• Experience and knowledge on DNS, DHCP, LDAP, AD, Domain-controller services and PXE Services

• SRE experience in responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.

• Vendor support – OEM upgrades, coordinating technical support and troubleshooting experience.

• Experience in handling On-call Support and hierarchy process.

• Knowledge on scale-out and scale-in architecture.

• Working experience in ITSM / process Management tools like ServiceNow, Jira, Jira Align.

• Knowledge on Agile and Scrum principles

• Working experience with ServiceNow

• Knowledge sharing, transition experience and self-learning Behavioral.

• Discussing project aims with the client and development team.
• Designing and building web applications using Laravel.
• Troubleshooting issues in the implementation and debug builds.
• Working with front-end and back-end developers on projects.
• Testing functionality for users and the backend.
• Ensuring that integrations run smoothly.
• Scaling projects based on client feedback.
• Recording and reporting on work done in Laravel.
• Maintaining web-based applications.
• Presenting work in meetings with clients and management.

• A degree in programming, computer science, or a related field.
• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.
• Practical experience using the MVC architecture.
• A portfolio of applications and programs to your name.
• Problem-solving skills and critical mindset.
• Great communication skills.
• The desire and ability to learn.

Position Summary

Cloud Engineer helps to solutionize, enable, migrate and onboard clients to a secure cloud
platform, which offload the heavy lifting for the clients so that they can focus on their own business
value creation.

Job Description

• Assessing existing customer systems and/or cloud environment to determine the best migration approach and supporting tools used
• Build a secure and compliant cloud environment, with a proven enterprise operating model, on-going cost optimisation, and day-to-day infrastructure management
• Provide and implement cloud solutions to reduce operational overhead and risk, and automates common activities, such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support their infrastructure
• Collaborate with internal service teams to meet the clients’ needs for their infrastructure and application deployments
• Troubleshoot complex infrastructure deployments, recreate customer issues, and build proof of concept environments that abide by cloud-best-practices & well architecture frameworks
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
• Work on critical, highly complex customer problems that will span across multiple cloud platforms and services
• Identify and drive improvements on process and technical related issues. Act as an escalation point of contact for the clients
• Drive clients meetings & communication during reviews

Requirement:

• Degree in computer science or a similar field.
• At least 2 year of experience in the field of cloud computing.
• Experience with CI/CD systems.
• Strong in Cloud services
• Exposure to AWS/GCP and other cloud-based infrastructure platforms
• Experience with AWS configuration and management – EC2, S3, EBS, ELB, IAM, VPC, RDS, CloudFront etc
• Exposure in architecting, designing, developing, and implementing cloud solutions on AWS platforms or other cloud server such as Azure, Google Cloud
• Proficient in the use and administration of all versions of MS Windows Server
• Experience with Linux and Windows system administration and web server configuration and monitoring
• Solid programming skills in Python, Java, Perl
• Good understanding of software design principles and best practices
• Good knowledge of REST APIs
• Should have hands-on experience in any deployment orchestration tool (Jenkins, Urbancode, Bamboo, etc.)
• Experience with Docker, Kubernetes, and Helm charts
• Hands on experience in Ansible and Git repositories
• Knowledge in Maven / Gradle
• Azure, AWS, and GCP certifications are preferred.
• Troubleshooting and analytical skills.
• Good communication and collaboration skills.

• Proven experience in handling large infrastructure and distributed systems like Kafka, Yarn, Elastic Search, etc..
• Familiarity with Python-related technologies and frameworks like Django or Pyramid.
• Experience with Unix/Linux operating systems internals and administration (e.g. filesystems, inodes, system calls, etc) or networking (e.g. TCP/IP, routing, network topologies, and hardware, SDN, etc)
• Familiarity with at least one of the cloud computing infrastructures - GCP / Azure / AWS
• Familiarity with task queue frameworks like Celery or Pika is a plus.
• Source code management and Implementation of security best practices.
• Experienced in building monitoring/metrics & alerting tool (APM tool), a custom dashboard for each Application stack against the supported environment
• Good understanding & implementation experience using 12-factor App principles
• Awareness of Cloud Security concepts
• Awareness of Information Security concepts and Best Practices

• Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
• Hands on experience in DevOps tools configuration in different environments.
• Strong knowledge of working with DevOps design patterns, processes and best practices
• Hand-on experience in Setting up Build pipelines.
• Prior working experience in system administration or architecture in Windows or Linux.
• Must have experience in GIT (BitBucket, GitHub, GitLab)
• Hands-on experience on Jenkins pipeline scripting.
• Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
• Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
• Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
• Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
• Good to have experience in migrating code repositories from one source control to another.
• Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
• Must have good communication skills and problem solving skills