Customer Success Engineer at Acceldata · Bengaluru (Bangalore) · 5 - 9 years · ₹10L - ₹30L / yr · Raised funding · Posted 17 Mar 2022
Acceldata is creating the Data observability space. We make it possible for data-driven enterprises to effectively monitor, discover, and validate Data platforms at Petabyte scale. Our customers are Fortune 500 companies including Asia's largest telecom company, a unicorn fintech startup of India, and many more. We are lean, hungry, customer-obsessed, and growing fast. Our Solutions team values productivity, integrity, and pragmatism. We provide a flexible, remote-friendly work environment.
We are building software that can provide insights into companies' data operations and allows them to focus on delivering data reliably with speed and effectiveness. Join us in building an industry-leading data observability platform that focuses on ensuring data reliability from every spectrum (compute, data and pipeline) of a cloud or on-premise data platform.
Position Summary-
This role will support the customer implementation of a data quality and reliability product. The candidate is expected to install the product in the client environment, manage proof of concepts with prospects, and become a product expert and troubleshoot post installation, production issues. The role will have significant interaction with the client data engineering team and the candidate is expected to have good communication skills.
Required experience
- 6-7 years experience providing engineering support to data domain/pipelines/data engineers.
- Experience in troubleshooting data issues, analyzing end to end data pipelines and in working with users in resolving issues
- Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
- Basic understanding of SQL
- Experience working with technologies like S3, Kubernetes experience preferred.
- Databricks/Hadoop/Kafka experience preferred but not required

About Acceldata
About
Acceldata is the company that built the leading Multidimensional Data Observability Cloud. This cloud was designed to help data-driven organizations achieve agility in innovation, operational excellence, and enhanced returns on data investment. Embedded analytics and artificial intelligence technologies are becoming more reliant on contemporary organizations to fuel their business operations and choices.
The data observability technologies offered by Acceldata improve the performance of embedded artificial intelligence and analytics workloads by providing purpose-built monitoring and analytics. The first Data Observability Cloud is presently being developed by Acceldata for cloud data warehouses and hybrid data lakes. Acceldata makes it easy for businesses to expand their pipelines to meet the requirements of modern business, regardless of whether they are operating in a platform or cloud environment. Data Observability Cloud by Acceldata provides on-demand operational information to support analytics data workloads and embedded artificial intelligence.
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Location: Remote / Work From Home
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Experience: Freshers / 0–1 Year
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iCloudEMS is an Education ERP platform that helps universities, colleges, and educational institutions manage academic and administrative operations through integrated digital solutions.
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Key Responsibilities
- Provide first-level technical support through phone, email, and ticketing systems.
- Troubleshoot issues related to Admissions, Academics, Finance, HRMS, LMS, and Online Examination modules.
- Perform basic SQL/MySQL queries for data validation, troubleshooting, and issue analysis.
- Reproduce reported issues and coordinate with QA and Development teams for resolution.
- Test software functionality and verify bug fixes.
- Analyze API/web application issues and escalate complex technical problems.
- Assist with AI-powered features, AI/ML tools, and automation workflows where required.
- Support testing and validation of AI/ML-based features and applications.
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- Maintain clear communication with clients and ensure timely issue resolution.
- Continuously learn new ERP, AI/ML, database, and web technologies.
Required Skills
- Bachelor's degree in Computer Science, IT, BCA, MCA, B.Tech, or related field.
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- Basic understanding of web applications, APIs, and troubleshooting.
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- Strong analytical and problem-solving skills.
- Good verbal and written communication.
- Ability to understand technical problems and explain solutions clearly.
- Willingness to learn AI/ML and emerging technologies.
Preferred Skills
- Basic knowledge of PHP, HTML, CSS, and JavaScript.
- Familiarity with OpenAI/LLM APIs, ChatGPT, prompt engineering, or AI tools.
- Basic knowledge of Python and AI/ML libraries is an advantage.
- Familiarity with ERP/EdTech applications.
- Knowledge of ticketing/helpdesk systems.
- Basic understanding of REST APIs and web services.
What You'll Gain
- Hands-on experience with a real-world Education ERP platform.
- Practical exposure to SQL, databases, APIs, web applications, and troubleshooting.
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- Experience working with Support, QA, Development, and Implementation teams.
- Client communication and enterprise software experience.
- Long-term career growth and learning opportunities.
Benefits
- Full-Time Employment
- Permanent Work From Home
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- Exposure to Education ERP + AI/ML technologies
- Collaborative work environment
- Career growth opportunities
Compensation: As per company norms
Why Join iCloudEMS?
Join iCloudEMS to work on a real-world Education ERP platform while gaining practical experience in technical support, SQL, web technologies, AI/ML, and enterprise software. This role is ideal for candidates who want to build a strong foundation in both technical support and emerging AI technologies.
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Experience : 14 to 20 Years
Location : HSR Layout, Bangalore
Work Mode : Hybrid – 3 Days WFO
Shift : 11:30 AM – 07:30 PM IST
Positions : 2
Notice Period : Immediate Joiners Only
Interview : 1 Technical Round + 2 Client Rounds
Role Overview :
We are looking for a Senior Data Engineer to build and lead enterprise-scale data platforms for a Switzerland-based commodity client.
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- Git, CI/CD & Testing
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🔴 Super Urgent : Only Bangalore-based immediate joiners.






