Customer Success Engineer

Role Overview:

As a DevOps Engineer (L2), you will play a key role in designing, implementing, and optimizing infrastructure. You will take ownership of automating processes, improving system reliability, and supporting the development lifecycle.

Key Responsibilities:

• Design and manage scalable, secure, and highly available cloud infrastructure.
• Lead efforts in implementing and optimizing CI/CD pipelines.
• Automate repetitive tasks and develop robust monitoring solutions.
• Ensure the security and compliance of systems, including IAM, VPCs, and network configurations.
• Troubleshoot complex issues across development, staging, and production environments.
• Mentor and guide L1 engineers on best practices.
• Stay updated on emerging DevOps tools and technologies.
• Manage cloud resources efficiently using Infrastructure as Code (IaC) tools like Terraform and AWS CloudFormation.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience with CI/CD pipelines and tools like Jenkins, GitLab, or Azure DevOps.
• Advanced knowledge of cloud platforms (AWS, Azure, or GCP) with hands-on experience in deployments, migrations, and optimizations.
• Strong expertise in containerization (Docker) and orchestration tools (Kubernetes).
• Proficiency in scripting languages like Python, Bash, or PowerShell.
• Deep understanding of system security, networking, and load balancing.
• Strong analytical skills and problem-solving mindset.
• Certifications (e.g., AWS Certified Solutions Architect, Kubernetes Administrator) are a plus.

What We Offer:

• Opportunity to work with a cutting-edge tech stack in a product-first company.
• Collaborative and growth-oriented environment.
• Competitive salary and benefits.
• Freedom to innovate and contribute to impactful projects.

What you’ll be doing at Novo:

● Systems thinking
● Creating best practices, templates, and automation for build, test, integration and
deployment pipelines on multiple projects
● Designing and developing tools for easily creating and managing dev/test infrastructure
and services in AWS cloud
● Providing expertise and guidance on CI/CD, Github, and other development tools via
containerization
● Monitoring and support systems in Dev, UAT and production environments
● Building mock services and production-like data sources for use in development and
testing
● Managing Github integrations, feature flag systems, code coverage tools, and other
development & monitoring tools tools
● Participating in support rotations to help troubleshoot to infrastructure issues

● Creating and working with containers, as well as using container orchestration tools
(Kubernetes / Docker)
● AWS: S3, EKS, EC2, RDS, Route53, VPC etc.
● Fair understanding of Linux
● Good knowledge of CI/CD : Jenkins / CircleCI / Github Actions
● Basic level of monitoring
● Support for Deployment along with various Web Servers and Linux environments , both
backend and frontend.

Q2 is seeking a team-focused Lead Release Engineer with a passion for managing releases to ensure we release quality software developed using Agile Scrum methodology.  Working within the Development team, the Release Manager will work in a fast-paced environment with Development, Test Engineering, IT, Product Management, Design, Implementations, Support and other internal teams to drive efficiencies, transparency, quality and predictability in our software delivery pipeline.

RESPONSIBILITIES:

• Provide leadership on cross-functional development focused software release process.
• Management of the product release cycle to new and existing clients including the build release process and any hotfix releases
• Support end-to-end process for production issue resolution including impact analysis of the issue, identifying the client impacts, tracking the fix through dev/testing and deploying the fix in various production branches.
• Work with engineering team to understand impacts of branches and code merges.
• Identify, communicate, and mitigate release delivery risks.
• Measure and monitor progress to ensure product features are delivered on time.
• Lead recurring release reporting/status meetings to include discussion around release scope, risks and challenges.
• Responsible for planning, monitoring, executing, and implementing the software release strategy.
• Establish completeness criteria for release of successfully tested software component and their dependencies to gate the delivery of releases to Implementation groups
• Serve as a liaison between business units to guarantee smooth and timely delivery of software packages to our Implementations and Support teams
• Create and analyze operational trends and data used for decision making, root cause analysis and performance measurement.
• Build partnerships, work collaboratively, and communicate effectively to achieve shared objectives.
• Make Improvements to processes to improve the experience and delivery for internal and external customers.
• Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.

EXPERIENCE AND KNOWLEDGE:

• Bachelor’s degree in Computer Science, or related field or equivalent experience.
• Minimum 4 years related experience in product release management role.
• Excellent understanding of software delivery lifecycle.
• Technical Background with experience in common Scrum and Agile practices preferred.
• Deep knowledge of software development processes, CI/CD pipelines and Agile Methodology
• Experience with tools like Jenkins, Bitbucket, Jira and Confluence.
• Familiarity with enterprise software deployment architecture and methodologies.
• Proven ability in building effective partnership with diverse groups in multiple locations/environments 
• Ability to convey technical concepts to business-oriented teams.
• Capable of assessing and communicating risks and mitigations while managing ambiguity.
• Experience managing customer and internal expectations while understanding the organizational and customer impact.
• Strong organizational, process, leadership, and collaboration skills.
• Strong verbal, written, and interpersonal skills.

Not just a delivery company…

RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.

RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.

We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳

Future of eCommerce Logistics.

• Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
• Revolutionising delivery as an experience
• Empowering D2C Sellers with logistics as the core technology

• Build and maintain CI/CD tools and pipelines.
• Designing and managing highly scalable, reliable, and fault-tolerant infrastructure & networking that forms the backbone of distributed systems at RaRa Delivery.
• Continuously improve code quality, product execution, and customer delight.
• Communicate, collaborate and work effectively across distributed teams in a global environment.
• Operate to strengthen teams across their product with their knowledge base
• Contribute to improving team relatedness, and help build a culture of camaraderie.
• Continuously refactor applications to ensure high-quality design
• Pair with team members on functional and non-functional requirements and spread design philosophy and goals across the team
• Excellent bash, and scripting fundamentals and hands-on with scripting in programming languages such as Python, Ruby, Golang, etc.
• Good understanding of distributed system fundamentals and ability to troubleshoot issues in a larger distributed infrastructure
• Working knowledge of the TCP/IP stack, internet routing, and load balancing
• Basic understanding of cluster orchestrators and schedulers (Kubernetes)
• Deep knowledge of Linux as a production environment, container technologies. e.g. Docker, Infrastructure As Code such as Terraform, K8s administration at large scale.
• Have worked on production distributed systems and have an understanding of microservices architecture, RESTful services, CI/CD.

DevOps Architect 

Experience:  10 - 12+ year relevant experience on DevOps
Locations : Bangalore, Chennai, Pune, Hyderabad, Jaipur.

Qualification:
• Bachelors or advanced degree in Computer science, Software engineering or equivalent is required.
• Certifications in specific areas are desired

Technical Skillset: Skills Proficiency level

• Build tools (Ant or Maven) - Expert
• CI/CD tool (Jenkins or Github CI/CD) - Expert
• Cloud DevOps (AWS CodeBuild, CodeDeploy, Code Pipeline etc) or Azure DevOps. - Expert
• Infrastructure As Code (Terraform, Helm charts etc.) - Expert
• Containerization (Docker, Docker Registry) - Expert
• Scripting (linux) - Expert
• Cluster deployment (Kubernetes) & maintenance - Expert
• Programming (Java) - Intermediate
• Application Types for DevOps (Streaming like Spark, Kafka, Big data like Hadoop etc) - Expert
• Artifactory (JFrog) - Expert
• Monitoring & Reporting (Prometheus, Grafana, PagerDuty etc.) - Expert
• Ansible, MySQL, PostgreSQL - Intermediate

Requirements

• Design, write and build tools to improve the reliability, latency, availability and scalability of HealthifyMe application.

• Communicate, collaborate and work effectively across distributed teams in a global environment

• Optimize performance and solve issues across the entire stack: hardware, software, application, and network.

• Experienced in building infrastructure with terraform / cloudformation or equivalent.
• Experience with ansible or equivalent is beneficial
• Ability to use a wide variety of Open Source Tools
• Experience  with AWS is a must.
• Minimum 5 years of running services in a large scale environment.
• Expert level understanding of Linux servers, specifically RHEL/CentOS.
• Practical, proven knowledge of shell scripting and at least one higher-level language (eg. Python, Ruby, GoLang).
• Experience with source code and binary repositories, build tools, and CI/CD (Git, Artifactory, Jenkins, etc)
• Demonstrable knowledge of TCP/IP, HTTP, web application security, and experience supporting multi-tier web application architectures.

Look forward to

- Working with a world-class team.

- Fun & work at the same place with an amazing work culture and flexible timings.

- Get ready to transform yourself into a health junkie

Join HealthifyMe and make history!