Customer Success Engineer

Job Title : Senior DevOps Engineer

Location : Remote

Experience Level : 5+ Years

Role Overview :

We are a funded AI startup seeking a Senior DevOps Engineer to design, implement, and maintain a secure, scalable, and efficient infrastructure. In this role, you will focus on automating operations, optimizing deployment processes, and enabling engineering teams to deliver high-quality products seamlessly.

Key Responsibilities:

Infrastructure Scalability & Reliability :

• Architect and manage cloud infrastructure on AWS, GCP, or Azure for high availability, reliability, and cost-efficiency.
• Implement container orchestration using Kubernetes or Docker Compose.
• Utilize Infrastructure as Code (IaC) tools like Pulumi or Terraform to manage and configure infrastructure.

Deployment Automation :

• Design and maintain CI/CD pipelines using GitHub Actions, Jenkins, or similar tools.
• Implement deployment strategies such as canary or blue-green deployments, and create rollback mechanisms to ensure seamless updates.

Monitoring & Observability :

• Leverage tools like OpenTelemetry, Grafana, and Datadog to monitor system health and performance.
• Establish centralized logging systems and create real-time dashboards for actionable insights.

Security & Compliance :

• Securely manage secrets using tools like HashiCorp Vault or Doppler.
• Conduct static code analysis with tools such as SonarQube or Snyk to ensure compliance with security standards.

Collaboration & Team Enablement :

• Mentor and guide team members on DevOps best practices and workflows.
• Document infrastructure setups, incident runbooks, and troubleshooting workflows to enhance team efficiency.

Required Skills :

• Expertise in managing cloud platforms like AWS, GCP, or Azure.
• In-depth knowledge of Kubernetes, Docker, and IaC tools like Terraform or Pulumi.
• Advanced scripting capabilities in Python or Bash.
• Proficiency in CI/CD tools such as GitHub Actions, Jenkins, or similar.
• Experience with observability tools like Grafana, OpenTelemetry, and Datadog.
• Strong troubleshooting skills for debugging production systems and optimizing performance.

Preferred Qualifications :

• Experience in scaling AI or ML-based applications.
• Familiarity with distributed systems and microservices architecture.
• Understanding of agile methodologies and DevSecOps practices.
• Certifications in AWS, Azure, or Kubernetes.

What We Offer :

• Opportunity to work in a fast-paced AI startup environment.
• Flexible remote work culture.
• Competitive salary and equity options.
• Professional growth through challenging projects and learning opportunities.

Description

Do you dream about code every night? If so, we’d love to talk to you about a new product that we’re making to enable delightful testing experiences at scale for development teams who build modern software solutions.

What You'll Do

 Troubleshooting and analyzing technical issues raised by internal and external users.

 Working with Monitoring tools like Prometheus / Nagios / Zabbix.

 Developing automation in one or more technologies such as Terraform, Ansible, Cloud Formation, Puppet, Chef will be preferred.

 Monitor infrastructure alerts and take proactive action to avoid downtime and customer impacts.

 Working closely with the cross-functional teams to resolve issues.

 Test, build, design, deployment, and ability to maintain continuous integration and continuous delivery process using tools like Jenkins, maven Git, etc.

 Work in close coordination with the development and operations team such that the application is in line with performance according to the customer's expectations.

What you should have

 Bachelor’s or Master’s degree in computer science or any related field.

 3 - 6 years of experience in Linux / Unix, cloud computing techniques.

 Familiar with working on cloud and datacenter for enterprise customers.

 Hands-on experience on Linux / Windows / Mac OS’s and Batch/Apple/Bash scripting.

 Experience with various databases such as MongoDB, PostgreSQL, MySQL, MSSQL.

 Familiar with AWS technologies like EC2, S3, Lambda, IAM, etc.

 Must know how to choose the best tools and technologies which best fit the business needs.

 Experience in developing and maintaining CI/CD processes using tools like Git, GitHub, Jenkins etc.

 Excellent organizational skills to adapt to a constantly changing technical environment

• 2+ years work experience in a DevOps or similar role
• Knowledge of OO programming and concepts (Java, C++, C#, Python)
• A drive towards automating repetitive tasks (e.g., scripting via Bash, Python, etc)
• Fluency in one or more scripting languages such as Python or Ruby.
• Familiarity with Microservice-based architectures
• Practical experience with Docker containerization and clustering (Kubernetes/ECS)
• In-depth, hands-on experience with Linux, networking, server, and cloud architectures.
• Experience with CI/CD tools Azure DevOps, AWS cloud formation, Lamda functions, Jenkins, and Ansible
• Experience with AWS, Azure, or another cloud PaaS provider.
• Solid understanding of configuration, deployment, management, and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting, and disaster recovery
• Proficiency with source control, continuous integration, and testing pipelines
  
• Effective communication skills

• Deploy and maintain critical applications on cloud-native microservices architecture.
• Implement automation, effective monitoring, and infrastructure-as-code.
• Deploy and maintain CI/CD pipelines across multiple environments.
• Streamline the software development lifecycle by identifying pain points and productivity barriers and determining ways to resolve them.
• Analyze how customers are using the platform and help drive continuous improvement.
• Support and work alongside a cross-functional engineering team on the latest technologies.
• Iterate on best practices to increase the quality & velocity of deployments.
• Sustain and improve the process of knowledge sharing throughout the engineering team
• Identification and prioritization of technical debt that risks instability or creates wasteful operational toil.
• Own daily operational goals with the team.

You will make an ideal candidate if you have: 

• Experience of building a range of Services in a Cloud Service provider

• Expert understanding of DevOps principles and Infrastructure as a Code concepts and techniques

• Strong understanding of CI/CD tools (Jenkins, Ansible, GitHub)

• Managed an infrastructure that involved 50+ hosts/network 

• 3+ years of Kubernetes experience & 5+ years of experience in Native services such as Compute (virtual machines), Containers (AKS), Databases, DevOps, Identity, Storage & Security

• Experience in engineering solutions on cloud foundation platform using Infrastructure As Code methods (eg. Terraform)

• Security and Compliance, e.g. IAM and cloud compliance/auditing/monitoring tools

• Customer/stakeholder focus. Ability to build strong relationships with Application teams, cross functional IT and global/local IT teams

• Good leadership and teamwork skills - Works collaboratively in an agile environment

• Operational effectiveness - delivers solutions that align to approved design patterns and security standards

• Excellent skills in at least one of following: Python, Ruby, Java, JavaScript, Go, Node.JS

• Experienced in full automation and configuration management

• A track record of constantly looking for ways to do things better and an excellent understanding of the mechanism necessary to successfully implement change

• Set and achieved challenging short, medium and long term goals which exceeded the standards in their field

• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

• Built effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same

• A successful track record of delivering complex projects and/or programmes, utilizing appropriate techniques and tools to ensure and measure success

• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes

Essential Skills :

• Demonstrable Cloud service provider experience - infrastructure build and configurations of a variety of services including compute, devops, databases, storage & security

• Demonstrable experience of Linux administration and scripting preferably Red Hat

• Experience of working with Continuous Integration (CI), Continuous Delivery (CD) and continuous testing tools

• Experience working within an Agile environment

• Programming experience in one or more of the following languages: Python, Ruby, Java, JavaScript, Go, Node.JS

• Server administration (either Linux or Windows)

• Automation scripting (using scripting languages such as Terraform, Ansible etc.)

• Ability to quickly acquire new skills and tools

Required Skills :

• Linux & Windows Server Certification

This person MUST have:

• B.E Computer Science or equivalent
• 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
• 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
• 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
• 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
• Experience configuring/maintaining one monitoring tool.
• Excellent verbal & written communication skills.
• Candidates with certifications - AWS, GCP, CKA, etc will be preferred
• Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).

Experience:

• Min 3 years of experience as SRE automation engineer building, running, and maintaining production sites. Not looking for candidates who have experience only as L1/L2.

Location:

• Remotely, anywhere in India

Timings:

• The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• 3-6 years of relevant work experience in a DevOps role.
• Deep understanding of Amazon Web Services or equivalent cloud platforms.
• Proven record of infra automation and programming skills in any of these languages - Python, Ruby, Perl, Javascript.
• Implement DevOps Industry best practices and the application of procedures to achieve a continuously deployable system
• Continuously improve and increase the capabilities of the CI/CD pipeline
• Support engineering teams in the implementation of life-cycle infrastructure solutions and documentation operations in order to meet the engineering departments quality and standards
• Participate in production outages and handle complex issues and works towards resolution