Customer Success Engineer

Job Summary:

We are seeking a highly skilled and proactive DevOps Engineer with 4+ years of experience to join our dynamic team. This role requires strong technical expertise across cloud infrastructure, CI/CD pipelines, container orchestration, and infrastructure as code (IaC). The ideal candidate should also have direct client-facing experience and a proactive approach to managing both internal and external stakeholders.

Key Responsibilities:

• Collaborate with cross-functional teams and external clients to understand infrastructure requirements and implement DevOps best practices.
• Design, build, and maintain scalable cloud infrastructure on AWS (EC2, S3, RDS, ECS, etc.).
• Develop and manage infrastructure using Terraform or CloudFormation.
• Manage and orchestrate containers using Docker and Kubernetes (EKS).
• Implement and maintain CI/CD pipelines using Jenkins or GitHub Actions.
• Write robust automation scripts using Python and Shell scripting.
• Monitor system performance and availability, and ensure high uptime and reliability.
• Execute and optimize SQLqueries for MSSQL and PostgresQL databases.
• Maintain clear documentation and provide technical support to stakeholders and clients.

Required Skills:

• Minimum 4+ years of experience in a DevOps or related role.
• Proven experience in client-facing engagements and communication.
• Strong knowledge of AWS services – EC2, S3, RDS, ECS, etc.
• Proficiency in Infrastructure as Code using Terraform or CloudFormation.
• Hands-on experience with Docker and Kubernetes (EKS).
• Strong experience in setting up and maintaining CI/CD pipelines with Jenkins or GitHub.
• Solid understanding of SQL and working experience with MSSQL and PostgreSQL.
• Proficient in Python and Shell scripting.

Preferred Qualifications:

• AWS Certifications (e.g., AWS Certified DevOps Engineer) are a plus.
• Experience working in Agile/Scrum environments.
• Strong problem-solving and analytical skills.

Job Title: Sr Dev Ops Engineer

Location: Bengaluru- India (Hybrid work type)

Reports to: Sr Engineer manager

About Our Client : 

We are a solution-based, fast-paced tech company with a team that thrives on collaboration and innovative thinking. Our Client's IoT solutions provide real-time visibility and actionable insights for logistics and supply chain management. Cloud-based, AI-enhanced metrics coupled with patented hardware optimize processes, inform strategic decision making and enable intelligent supply chains without the costly infrastructure

About the role : We're looking for a passionate DevOps Engineer to optimize our software delivery and infrastructure. You'll build and maintain CI/CD pipelines for our microservices, automate infrastructure, and ensure our systems are reliable, scalable, and secure. If you thrive on enhancing performance and fostering operational excellence, this role is for you. 

What You'll Do 🛠️

• Cloud Platform Management: Administer and optimize AWS resources, ensuring efficient billing and cost management.
• Billing & Cost Optimization: Monitor and optimize cloud spending.
• Containerization & Orchestration: Deploy and manage applications and orchestrate them.
• Database Management: Deploy, manage, and optimize database instances and their lifecycles.
• Authentication Solutions: Implement and manage authentication systems.
• Backup & Recovery: Implement robust backup and disaster recovery strategies, for Kubernetes cluster and database backups.
• Monitoring & Alerting: Set up and maintain robust systems using tools for application and infrastructure health and integrate with billing dashboards.
• Automation & Scripting: Automate repetitive tasks and infrastructure provisioning.
• Security & Reliability: Implement best practices and ensure system performance and security across all deployments.
• Collaboration & Support: Work closely with development teams, providing DevOps expertise and support for their various application stacks. 

What You'll Bring 💼

• Minimum of 4 years of experience in a DevOps or SRE role.
• Strong proficiency in AWS Cloud, including services like Lambda, IoT Core, ElastiCache, CloudFront, and S3.
• Solid understanding of Linux fundamentals and command-line tools.
• Extensive experience with CI/CD tools, GitLab CI.
• Hands-on experience with Docker and Kubernetes, specifically AWS EKS.
• Proven experience deploying and managing microservices.
• Expertise in database deployment, optimization, and lifecycle management (MongoDB, PostgreSQL, and Redis).
• Experience with Identity and Access management solutions like Keycloak.
• Experience implementing backup and recovery solutions.
• Familiarity with optimizing scaling, ideally with Karpenter.
• Proficiency in scripting (Python, Bash).
• Experience with monitoring tools such as Prometheus, Grafana, AWS CloudWatch, Elastic Stack.
• Excellent problem-solving and communication skills. 

Bonus Points ➕

• Basic understanding of MQTT or general IoT concepts and protocols.
• Direct experience optimizing React.js (Next.js), Node.js (Express.js, Nest.js) or Python (Flask) deployments in a containerized environment.
• Knowledge of specific AWS services relevant to application stacks.
• Contributions to open-source projects related to Kubernetes, MongoDB, or any of the mentioned frameworks.
• AWS Certifications (AWS Certified DevOps Engineer, AWS Certified Solutions Architect, AWS Certified SysOps Administrator, AWS Certified Advanced Networking).

Why this role: 

•You will help build the company from the ground up—shaping our culture and having an impact from Day 1 as part of the foundational team.

Job description

Problem Statement-Solution

Only 10% of India speaks English and 90% speak over 25 languages and 1000s of dialects. The internet has largely been in English. A good part of India is now getting internet connectivity thanks to cheap smartphones and Jio. The non-English speaking internet users will balloon to about 600 million users out of the total 750 million internet users in India by 2020. This will make the vernacular segment one of the largest segments in the world - almost 2x the size of the US population. The vernacular segment has very few products that they can use on the internet.

One large human need is that of sharing thoughts and connecting with people of the same community on the basis of language and common interests. Twitter serves this need globally but the experience is mostly in English. There’s a large unaddressed need for these vernacular users to express themselves in their mother tongue and connect with others from their community. Koo is a solution to this problem.

About Koo

Koo was founded in March 2020, as a micro-blogging platform in both Indian languages and English, which gives a voice to the millions of Indians who communicate in Indian languages.

Currently available in Assamese, Bengali, English, Hindi, Kannada, Marathi, Tamil and Telugu, Koo enables people from across India to express themselves online in their mother tongues. In a country where under 10% of the population speaks English as a native language, Koo meets the need for a social media platform that can deliver an immersive language experience to an Indian user, thereby enabling them to connect and interact with each other. The recently introduced ‘Talk to Type’ enables users to leverage the voice assistant to share their thoughts without having to type. In August 2021, Koo crossed 10 million downloads, in just 16 months of launch.

Since June 2021, Koo is available in Nigeria.

1. 
   Founding Team

Koo is founded by veteran internet entrepreneurs - Aprameya Radhakrishna (CEO, Taxiforsure) and Mayank Bidawatka (Co-founder, Goodbox & Coreteam, redBus).

Technology Team & Culture

The technology team comprises sharp coders, technology geeks and guys who have been entrepreneurs or are entrepreneurial and extremely passionate towards technology. Talent is coming from the likes of Google, Walmart, Redbus, Dailyhunt. Anyone being part of a technology team will have a lot to learn from their peers and mentors. Download our android app and take a look at what we’ve built. Technology stack compromises of a wide variety of cutting-edge technologies like Kotlin, Java 15, Reactive Programming, MongoDB, Cassandra, Kubernetes, AWS, NodeJS, Python, ReactJS, Redis, Aerospike, ML, Deep learning etc. We believe in giving a lot of independence and autonomy to ownership-driven individuals.

Technology skill sets required for a matching profile 

• Experience between 3 to 7 years in a devops role with mandatory one or more stints at a fast paced startup.
• Mandatory experience with containers, kubernetes (EKS) (setting up from scratch), istio and microservices.
• Sound knowledge of technologies like Terraform, Automation Scripts, Cron jobs etc. Must have worked with goals of putting infra as code like setting up new environments with code.
• Knowledge of industry standards around monitoring, alerting, self healing, high availability, auto scaling etc.
• Exhaustive experience with various cloud technologies (especially on AWS) like SQS, SNS, Elastic Search, Elastic Cache, Elastic Transcoder, VPC, Subnets, Security groups etc.
• Must have set up stable CI-CD pipelines with capabilities to do zero downtime deployments on any one of rolling updates, blue green or canary modes.
• Experience with VPN and LDAP solutions for securely login to infrastructure and proving SSO. 8. Master of deploying and troubleshooting all layers of application from network, frontend, backend and databases (MongoDB, Redis, Postgres, Cassandra, ElasticSearch, Aerospike etc).

Java with cloud

• Hands on experience in AWS provisioning of AWS services like EC2, S3,EBS, AMI, VPC, ELB, RDS, Auto scaling groups, Cloud Formation.
• Good experience on Build and release process and extensively involved in the CICD using

Jenkins

• Experienced on configuration management tools like Ansible.
• Designing, implementing and supporting fully automated Jenkins CI/CD
• Extensively worked on Jenkins for continuous Integration and for end to end Automation for all Builds and Deployments.
• Proficient with Docker based container deployments to create shelf environments for dev teams and containerization of environment delivery for releases.
• Experience working on Docker hub, creating Docker images and handling multiple images primarily for middleware installations and domain configuration.
• Good knowledge in version control system in Git and GitHub.
• Good experience in build tools
• Implemented CI/CD pipeline using Jenkins, Ansible, Docker, Kubernetes ,YAML and Manifest

• Have 3+ years of experience in Python development
• Be familiar with common database access patterns
• Have experience with designing systems and monitoring metrics, looking at graphs.
• Have knowledge of AWS, Kubernetes and Docker.
• Be able to work well in a remote development environment.
• Be able to communicate in English at a native speaking and writing level.
• Be responsible to your fellow remote team members.
• Be highly communicative and go out of your way to contribute to the team and help others

We are a team of SysOps/DevOps engineers

with one goal in mind -to keep your online business up and running 24/7.Solving problems is

our thing, but we believe that dealing with the same issues over and over again is

unnecessary and counterproductive. Our objective is to find the ultimate solution for each

and every problem! Though, each one of us is different, we have the same goal: to make

our customer's life easier and enjoy it at the same time.

Scope & Responsibilities

As a Department Leader, you will be responsible for managing and mentoring the team of

Linux systems administrators on a daily basis. You will help build and grow the sys admins

team and lead them to success. As Systems Management Department Leader, you will work

both as a People Manager and a Senior Systems Administrator.

As Manager you will recruit and retain a high motivated and professional team of

administrators. Together with our CTO and HR team, youre going to define recruitment

needs in your team and participate in the recruitment process. You will also work on

improving the onboarding process for new employees.

More tech part of the job contains designing and managing systems, tools, and infrastructure

to match our customers needs and provide them with outstanding, safe and reliable

solutions.

This position requires you to be able to devise proactive solutions to project-related issues

and inspire trust in teammates. Are you a team player who is ready to work with our team to

find solutions and are AWS Certified ? We await your CV

Skills & Certifications

- Proven team building and management background (2+ years)

- Strong project, process and people management skills

- Excellent communication skills in English

- Strong background in Linux administration (4+ years experience)

- Amazon AWS certification preferred (EC2, ECS, EKS, Lambda, IAM, KMS)

- Automation (we use Ansible)

- Infrastructure as code (we use Terraform)

- Knowledge of CI/CD tools and best practices

- Comfort with collaboration across multiple projects

- Ability to lead and coordinate team of professionals on daily basis

This position also requires you to be able to participate in on-call

schedules.Roles and Responsibilities