GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product.
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
-
Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters
-
Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you
- Work in fast globally growing Start Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore/Remote
Apply through this link
https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support
Subodh Popalwar
Software Engineer, Memorres
About GaragePlug Workshop Software
About
GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.
It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!
Company social profiles
Similar jobs
● Work in agile product development (with co-founders, Product owners,
Managers, Developers) to define requirements and design the solutions. It
is an IC role.
● Design intuitive and simple user interfaces for mobile and web solutions,
producing journey maps, storyboards, mock-ups.
● Rapidly translate concepts into user flows, wireframes, mock-ups, and
prototypes that lead to intuitive user experiences. Design UI for Mobile and
Web applications with a special focus on Data Visualizations
● Innovate with evolving customer experience in terms of applying
technologies and business models
● You will be challenged to understand business needs and user’s
perspectives and put them in a cohesive design that is simple but elegant.
You will also be expected to design the overall functionality of the product,
and to have the best user experience, iterate upon it per user testing
Requirements
● 1-5 years of experience as UI/UX Designer (and/or Interaction Designer)
with experience working with internal or external stakeholders. Preferably
at a growth stage consumer product startup.
● Proficiency with design tools like Figma, Adobe Suite, and collaborative
tools like Notion, Airtable.
● Experience in designing mobile applications for users that are not so
technically literate
● A portfolio of previous work must be presented incorporating UI designs
and/or sketches that demonstrate an understanding of wireframing,
interaction design, visual design, and design best practices.
● Ability to work alone and on tight timelines.
Benefits
India's first social trading platform. It means bringing benefits
of community to your investments. It means leveraging the combined social
capital of the community to benefit you. It means making financial markets truly
inclusive and democratic for the next 100 million users.
It is a platform that enables retail investors to view, learn, follow, and
execute the strategies of their peers or more experienced traders. The
application integrates community features with trader discovery and trade
execution. Our customers are retail investors who mostly rely on external
advisory for their trade and investment decisions. We will help them invest in a
customised, responsible and aware manner. We empower retail investors to align
their risk-return objectives with optimum investment strategies and generate
wealth in the process.
We believes in a win-win for all. We are a well-funded seed-stage startup
and are backed by some of the leading global as well as Indian venture capital
funds and angel investors. Our investors include Accel Partners, India Quotient,
Titan Capital, co-founders of Unacademy, Udaan, Cohoo, Graphy, Knappily and
more. We have a strong founding team who are IIT and IIM alumni and have
exceptional professional journeys.
Job description
Role: Business Analyst
Experience Level: 3+years
We are looking for a N2 Japanese Business Analyst bridges our Japanese clients and internal teams. Responsibilities include client needs, conducting business analyses and ensuring successful project delivery. The ideal candidate possesses N2-level Japanese, fluent English, background in business analysis, and 3+ years of relevant experience. This role offers opportunities to work with prestigious automotive brand and cutting-edge digital technologies.
ROLES AND RESPONSIBILITIES
- Client Communication: Act as the primary liaison between Japanese clients and internal
teams. Communicate effectively in Japanese (N2 level) and English to understand and translate
client requirements.
- Project Management: Collaborate with project managers, developers, and QA teams to ensure timely and successful delivery of projects. Monitor project progress and resolve any issues that arise.
- Requirement Gathering: Gather and document business and technical requirements from
stakeholders. Ensure all requirements are clearly understood and communicated to the
development team.
- Business Analysis: Conduct detailed business analysis to understand client needs, identify
gaps, and propose effective solutions.
DESIRED EXPERTISE/TECHNICAL EXPERTISE:
- JLPT N2 or higher certification is mandatory
- Fluent English (both written and oral) communication
- Bachelors degree in business administration, Information Technology, or a related field.
- Minimum 3-4 years of experience in business analysis (domain knowledge of Automotive will
be an added advantage)
- 3+ years of experience in business analysis, preferably in the automotive or digital solutions
industry
- Analytical Skills: Strong analytical and problem-solving skills. Ability to analyze complex
business processes and propose effective solutions.
- Communication Skills: Excellent written and verbal communication skills in both Japanese and
English. Ability to convey technical concepts to non-technical stakeholders.
- Technical Skills: Familiarity with digital technologies and automotive industry trends is a plus.
Proficiency in Microsoft Office Suite and Tools like Draw.IO, Confluence.
If you are the kind of person who wants to build content & communication layer around SaaS products that impact millions of users, has a passion for making wordplay work for you and wants to own the content layer in an early stage company, this is the place for you. If you make the cut, we guarantee that you will be given complete autonomy and the right team to hit your metrics.
Responsibilities
- Strategise, develop, and implement content initiatives to educate and grow our beauty professional community.
- Collaborating with team leaders to develop and implement a customer-centric and appealing content strategy.
- To work with the growth team and learn how to increase an audience in a sustainable way.
- Keeping an eye on changing beauty industry trends to ensure that content is topical and relevant.
- Work with our product and technical teams to raise awareness of and adoption of new product features.
- Control all aspects of campaign optimization, troubleshooting, and reporting, with a focus on scalability and efficiency.
- Use analytics to show the clear impact of all efforts.
- By combining internal and external learnings, create and record best practises and playbooks.
Skills/Experiences:
- 1-2 years of experience in building and engaging a community for a tech startup or business
- Experience in playing an influencer role on social media would be highly preferred
- Demonstrated track record of delivering high-impact solutions in collaborative teams, particularly with designers
- Proven track record of creating high impact outcomes
- Self-starter, comfortable operating in a fast-paced, ever-changing environment.
- Experience in problem solving and tackling problems with a creative mindset.
Java
Python- SAAS
- Enterprise
- fintech
- Payments
- Healthcare
-
Provide organization-wide leadership, direction, and execution strategy including taking Nova-wide engineering initiatives.
-
Design, experiment, and implement processes to increase the overall productivity.
-
Provide technical expertise and leadership wherever required throughout product life cycles, influence / evangelize best engineering practices
-
Liason with Product Leader and influence right product strategies
-
Work closely with cross-functional teams, customer success/operations leadership team, and a team of product managers
-
Own an engineering team of 25 plus
-
Take care of their career progression working with their PMs
-
Provide continuous feedback, training and make sure team is working on their full potential at all time to ensure your team delivers best in class products and solutions
-
Review the architecture/design of a product/module/feature and provide feedback
-
Architect, design and/or hands-on code the critical portion of a product/module/feature
-
Mentor the tech-leads on architecting the product to deliver on-time
-
Be hands-on in technical architecture and reviews
-
Building early-stage tech products
-
Strong tech background of working in a product Nova
-
Mentoring young engineering team
-
Identifying right engineering practices
-
Taking decisions on build Vs buy strategies
-
Take decisions related to data, infrastructure, and right tech stacks that fit Nova's roadmap and priorities
-
Understanding of various backend and frontend technologies and its core concepts
-
Ability to understand the business problems and solve them with innovative tech solutions
-
Very strong analytical and problem-solving skills in a super changing environment
-
Minimum 8 years of quality experience.
-
5 years of hands-on experience in building large-scale systems. A proven performance track record and a team player with high energy,
-
A good business sense and deep empathy towards user needs and able to envision solutions for a B2B SAAS product.
-
Agility and ability to adapt quickly to changing requirements and scope and priorities.
-
An enthusiastic leader who has unlimited energy to influence and daring to take initiatives and risks.
-
Excellent communication, leadership, and presentation skills
-
See less
MongoDB
NodeJS (Node.js)
React.js
Vue.js
Angular (2+)About HighLevel
Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 28,000 agencies and 120,000 small & medium businesses with a 600+ strong team that works entirely remotely across 15 nations.
We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
Why should you join HighLevel?
Joining HighLevel company can offer numerous benefits and opportunities. Here are some compelling reasons why you should consider joining:
Cutting-edge Technology: HighLevel is known for its commitment to using the latest and most innovative technologies. By joining the company, you'll have the opportunity to work with cutting-edge tools, frameworks, and platforms, allowing you to enhance your skills and stay at the forefront of the industry.
Challenging and Impactful Work: HighLevel is dedicated to tackling complex problems and delivering impactful solutions. As a member of the team, you'll be involved in exciting projects that have a significant impact on the company and its clients. You'll have the chance to contribute your expertise and make a real difference.
Collaborative and Supportive Environment: HighLevel fosters a collaborative and supportive work culture. You'll be part of a team that values teamwork, knowledge sharing, and mutual growth. The company encourages open communication, provides mentorship opportunities, and promotes a positive work environment where everyone's contributions are valued.
Continuous Learning and Growth: HighLevel emphasizes continuous learning and professional development. They provide various training programs, workshops, and resources to help employees enhance their skills and stay ahead in their careers. Additionally, you'll have the chance to work with experienced professionals who can mentor and guide you in your professional journey.
Opportunities for Advancement: HighLevel recognizes and rewards talent. They offer clear paths for career advancement, allowing you to grow within the organization based on your performance, skills, and aspirations. Whether you aspire to take on leadership roles, specialize in a particular area, or explore new horizons, HighLevel provides opportunities to progress in your career.
Employee Benefits and Perks: HighLevel understands the importance of work-life balance and offers a range of employee benefits and perks. These may include competitive salaries, comprehensive health insurance, Unlimited Paid Leave, flexible work hours, Fully remote options and more.
Positive Company Culture: HighLevel promotes a positive and inclusive company culture. They value diversity, respect different perspectives, and encourage a healthy work-life balance. The company organizes team-building activities, social events, and initiatives that foster a sense of community and camaraderie among employees.
About the role:
Looking for an experienced leader to manage a growing team of engineers. The ideal candidate will be responsible for managing and inspiring his or her team to achieve their performance metrics. Your role will involve strategising, project management, and people management.
Roles & Responsibilities:
• Create a technical strategy and be involved in architectural decisions
• Lead and coordinate the complete development of products to ensure project timelines are met
• Communicate team goals with engineering staff members
• Help the team improve the technical quality of their work through regular technical design and code reviews
• Manage, coach, and support the engineering team
Qualifications
• Bachelor's degree or equivalent experience in Engineering or related field of study
• Minimum 6 years experience with 3+ years' of management experience
• Strong interpersonal and communication skills
Programming Languages/Frameworks: Javascript (Node.js and Vue.js/React.js/Angular.js)
MongoDBNodeJS (Node.js)Vue.jsFounded in 2018, HighLevel Inc. (http://www.gohighlevel.com">www.gohighlevel.com) is a two tier B2B SaaS Platform focussed on Marketing Agencies. We aspire to be a one stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 200+ strong team that works entirely remote across 15 nations.
We encourage you to check out out youtube channel to learn more about out platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g">https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
About the role:
Looking for an experienced leader to manage a growing team of engineers. The ideal candidate will be responsible for managing and inspiring his or her team to achieve their performance metrics. Your role will involve strategising, project management, and people management.
Roles & Responsibilities:
• Create a technical strategy and be involved in architectural decisions
• Lead and coordinate the complete development of products to ensure project timelines are met
• Communicate team goals with engineering staff members
• Help the team improve the technical quality of their work through regular technical design and code reviews
• Manage, coach, and support the engineering team
Qualifications
• Bachelor's degree or equivalent experience in Engineering or related field of study
• Minimum 6 years experience with 3+ years' of management experience
• Strong interpersonal and communication skills
Programming Languages/Frameworks: Javascript (Node.js and Vue.js/React.js/Angular.js)
Adobe IllustratorABOUT US
White.Inc is a house of digitally native brands (DNBs) that is creating Instagram-first DTC brands across verticals like Cookware, Houseplants, Drinkware, Apple Gear and Luggage. We believe that to lead a better life in today's ever-changing world, we need products that are constantly evolving and contribute to our busy lives. To bring to life such
category disrupting brands, we have partnered with the world’s leading product design company to create products that are crave-worthy and address the needs of a new generation of Indian consumers.
Started by people with a decade+ experience in the e-commerce and D2C sectors, the founders have developed 2000+ products across multiple categories and scaled global brands in India such as RhinoShield & PopSockets. Leveraging on their expertise in driving growth, product development, supply chain, technology and access to global markets, White Inc is poised to deliver products that inspire and excite our consumer base.
We are rapidly growing and looking for someone as excited as us to be a part of this growth journey. If you love start-ups, a fast-paced environment with lots of action and the opportunity to create India's new-gen disruptive brands, then click away and get set to propel your career to greater heights.
We are looking for a senior art director to concept and execute creative campaigns that blend storytelling and visual innovation.
THE ROLE
As a Senior Art Director, you would be an integral part of the design team. You would be responsible for what all our online and offline advertising output looks like. This role requires much more than just a creative vision and artistic experience. To be successful in this role, you would need to possess strong leadership ability and work collaboratively across departments to strategize, manage, and execute your vision. Your focus will be on timelines, budgets and strategic resource planning, as well as the day-to-day operations of the department. You would need to be a leader, a creative mind and a project manager all in one. If this sounds like you, then go ahead and apply (portfolio to be included in the application)
RESPONSIBILITIES
▪ Work independently to develop design concepts and directions for marketing materials, campaigns and multiple projects. Create layouts, mockups and the like to illustrate design ideas to the rest of the team.
▪ Partner with copywriters to advance ideas, develop campaigns and deliver both a unique visual look and a strong “voice” to every execution
▪ Drive and enhance the visual look, tone and feel of all of the work produced. Help shape the visual expression of the various brands under the White Inc umbrella
▪ Execution and on-time delivery of high-quality creative materials for brands across luggage, drinkware, cookware, apple gear and houseplants sectors
▪ Work on designs to produce effective advertising campaigns ensuring that budgets are kept into consideration during the design process
▪ Commission specialists, such as artists and photographers, to work on projects. Provide direction, as required, on photo and video shoots.
▪ Work across mediums such as offline advertising, social media and online marketing
SKILLS
▪ Ability to communicate, present and influence key stakeholders at all levels of an organization.
▪ Full awareness of creative processes and techniques – including digital platforms
▪ Strong interpersonal and communication skills to be able to manage clients and vendors with finesse under a high-pressure environment
▪ Ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
▪ Energy, enthusiasm and the ability to work under pressure to meet deadlines and demanding targets.
▪ Excellent listening, negotiation and presentation abilities
▪ Self-motivated with the ability to work independently and within a team
▪ Lead and participate in brainstorming sessions to generate ideas
QUALIFICATION
▪ Minimum 5-7 years at an Advertising agency or any design house
▪ Proven ability to concept and produce strategically–focused, multi-media content campaigns that produce results
▪ Experience with working on iOS / Apple operating system.
▪ Proficient at Adobe Photoshop, Illustrator, InDesign and other design tools.
▪ Working knowledge of Microsoft Office.
• Manage the end-to-end recruitment process efficiently with team members for one of the Business Units.
• Manage a team of 5-6 recruiters.
• Track & report key metrices and analyses data to make decisions and optimize hiring results.
• Developing recruiting plan / strategies to ensure job openings are filled in a timely and cost-effective manner.
• Managing and evaluating external recruiting agencies/vendors.
• Stakeholder management.
• Salary negotiation with candidates.
• Work as in individual contributor for strategic roles.
• Initiating various recruitment reports, analysis and dashboards and managing & delivering them on a periodic basis.
Desired skills:
• Must have experience of working in the IT hiring industry for 12 years, and in a corporate setup for 7-8 years.
• Should have worked in a fast-paced culture and SLA driven.
• Must have very good interpersonal skills.
• Excellent verbal and written communication skills and time management skills are essential.
• Should be willing to go extra mile to fulfil organizational hiring objectives.
Java
Follow CutshortSubodh Popalwar
Software Engineer, Memorres