GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.
What Makes You The Right Fit :
- Engineering Degree
- 0-2 years experience in customer support or success roles.
- Ability to communicate with customers by email, chat, and phone.
- Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
- Customer-focused attitude.
- Willingness to work in a Startup.
Your Primary Responsibilities :
- You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
- Onboard new customers and help them digitalise their workflows in our software.
- Conducting training sessions for Users to ensure the right understanding of the Product.
- Keeping a track of the Product adoption.
- Maintain a profitable relationship with the clients.
- Play a key role in sharing the voice of users with the rest of the team.
- Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
- Work closely with the Quality Assurance team.
- Identify and report bugs & customer requests using JIRA.
-
Owner of the Self-Help knowledgebase of GaragePlug.
Performance Parameters
-
Renewals
- Upsell, Revenue generation
- Prevention of Churn
- Maintain NPS Score
- Support Response Time
Perks for you
- Work in fast globally growing Start Up
- Work with industry experts
- Opportunity for international travel
Location : Bangalore/Remote
Apply through this link
https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support
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About GaragePlug Workshop Software
About
GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.
It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!
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Ability to build and maintain business relationships with clients.
Excellent verbal and written communication skills.
Excellent management and leadership skills.
Excellent time management skills.
Ability to multitask and complete work while traveling.
Thorough knowledge of territory, market, and clients.
Excellent problem-solving skills.
Proficient in Microsoft Office Suite or related software.
Organized with attention to detail.
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Bachelor’s degree in any domain.
3-4 years of core field sales/ marketing experience required.
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- Write/Review Code every day in addition to pairing with team members on functional and nonfunctional requirements and spread design philosophy, goals and improvements to code quality across the team
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Senior Software engineer - iOS
Your Skill Set
What makes you a great fit for our team:
Desired Skills & Experience:
- 5+ years of overall experience with iOS app development
- Design, build and maintain high performance, reusable, and reliable Swift code
- Developed and published at least 1 application in Swift
- Experience in media capturing, editing, and playback using AVFoundation
- Experience in writing unit-tests
- Experience with offline storage, threading, and performance tuning
- Understanding of Apple’s human interface principles and design guidelines
- Good understanding of REST APIs
- Solid grasp of algorithms, memory management, object-oriented programming
- Extensive experience in detecting and correcting memory usage issues as well as optimizing code for application performance
- You have excellent written and oral communication skills
- Experience in Agile Software development and the Scrum methodologies
Good to have:
Knowledge about MVVM along coordinator pattern and Clean architecture is a huge plus
Exposure in creating Video and Media rich applications
Experience with Continuous Integration
Experience working with product-based organizations
Experience working in a Startup environment
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