Cutshort logo
GaragePlug logo
Customer Success & Support
Customer Success & Support
GaragePlug's logo

Customer Success & Support

Aditya Chikte's profile picture
Posted by Aditya Chikte
0 - 2 yrs
₹4L - ₹6L / yr
Remote, Bengaluru (Bangalore)
Skills
Communication Skills
Customer Success
Customer Service
End-user training

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

  • Engineering Degree
  • 0-2 years experience in customer support or success roles.
  • Ability to communicate with customers by email, chat, and phone.
  • Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
  • Customer-focused attitude.
  • Willingness to work in a Startup.

Your Primary Responsibilities :

  • You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
  • Onboard new customers and help them digitalise their workflows in our software.
  • Conducting training sessions for Users to ensure the right understanding of the Product.
  • Keeping a track of the Product adoption.
  • Maintain a profitable relationship with the clients.
  • Play a key role in sharing the voice of users with the rest of the team.
  • Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
  • Work closely with the Quality Assurance team.
  • Identify and report bugs & customer requests using JIRA.
  • Owner of the Self-Help knowledgebase of GaragePlug.

    Performance Parameters

  • Renewals

  • Upsell, Revenue generation
  • Prevention of Churn
  • Maintain NPS Score
  • Support Response Time

Perks for you

  • Work in fast globally growing Start Up
  • Work with industry experts
  • Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About GaragePlug

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.


It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?
What is the company culture like at GaragePlug?
What are the opportunities for career growth at GaragePlug?

GaragePlug is an automotive cloud platform that helps service businesses achieve operational efficiency and enhance customer experience. The platform provides end-to-end digital solutions for auto repair workshops and detailing centers.

Connect with the team

Profile picture
Shubhra S
Profile picture
Rohit Bhatnagar
Profile picture
Manish Sanger
Profile picture
Ashish Shrivastav
Profile picture
Ashok D
Profile picture
Aditya Chikte

Company social profiles

bloglinkedin

Similar jobs

Remote only
5 - 15 yrs
₹12L - ₹24L / yr
Systems Development Life Cycle (SDLC)
Agile/Scrum
Waterfall
JIRA
DevOps
+5 more

Summary

We are seeking a skilled and experienced Business Analyst cum Project Manager to lead the delivery of digital solutions across diverse projects. This hybrid role requires a professional who can effectively bridge business needs with technical execution, manage project timelines, and ensure successful outcomes through structured methodologies.

Key Responsibilities

  • Lead end-to-end project delivery, from initiation to closure, ensuring alignment with business goals.
  • Gather, analyze, and document business requirements and translate them into clear user stories and functional specifications.
  • Manage project plans, timelines, risks, and deliverables using Agile, Waterfall, or hybrid methodologies.
  • Facilitate stakeholder meetings, workshops, sprint planning, and retrospectives.
  • Collaborate with cross-functional teams including developers, testers, and business stakeholders.
  • Conduct user acceptance testing (UAT) and ensure solutions meet business expectations.
  • Coordinate and support testing activities, including functional, integration, and compliance-related testing.
  • Maintain comprehensive documentation including business process models, user guides, and project reports.
  • Monitor project progress and provide regular updates to stakeholders.

Required Skills & Experience

  • Minimum 5 years of experience in a combined Business Analyst and Project Manager role.
  • Strong understanding of SDLC, Agile, Waterfall, and hybrid project delivery frameworks.
  • Proficiency in tools such as Jira, Azure DevOps, Microsoft Power Platform, Visio, PowerPoint, and Word.
  • Experience with UML modeling (Use Case, Sequence, Activity, and Class diagrams).
  • Hands-on experience in testing, including ISO standards–related projects and other compliance or regulatory-driven initiatives.
  • Strong analytical, problem-solving, and conceptual thinking skills.
  • Excellent communication and stakeholder management abilities.
  • Ability to manage multiple projects and priorities in a fast-paced environment.
  • Familiarity with UX principles and customer journey mapping concepts.

Preferred Qualifications

  • Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
  • Experience working with remote and cross-functional teams.
  • Exposure to data-driven decision-making and digital product development.
  • Prior involvement in quality assurance, audit preparation, or ISO certification support projects is an added advantage.

Note

This is an immediate requirement. The position will be initially offered as a contract role and is expected to be converted to a permanent position based on performance and business requirements.

Read more
Pune
5 - 9 yrs
Best in industry
skill iconPython
skill iconDjango
skill iconFlask

Job Title: Data Engineer

Location: Pune, India

Experience: 5 to 9 years

Job Description:

We are seeking a talented and experienced Data Engineer to join our team in Pune. The ideal candidate will have a strong background in data engineering with expertise in Python, AWS, Spark, and Scala. This role is critical to our data infrastructure, ensuring that our data pipelines are robust, efficient, and scalable.


Required Skills:

  • Python: Advanced proficiency with extensive experience in building data pipelines.
  • AWS: Hands-on experience with AWS services such as S3, Lambda, Redshift, Glue, and EMR.
  • Spark: Proficient in using Apache Spark for large-scale data processing.
  • Scala: Working knowledge of Scala for Spark programming.
  • Strong understanding of data warehousing concepts and ETL processes.
  • Experience with SQL and relational databases.
  • Familiarity with data governance and security best practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.


Read more
Alliance Recruitment Agency
Unit No. 1407, 1408, 1409, 14th Floor, Block A1, Boulevard Towers Phase 2, Sadhu Vaswani Chowk, Opposite Vijay Sales, Camp, Pune – 411001, Pune
1 - 3 yrs
₹1L - ₹3L / yr
V-Ray
AutoCAD
Google SketchUp

Position: Senior Interior Designer / Architect

Experience: Min 1yr

Skills Required: Proficiency in AutoCAD 2D, SketchUp, and V-Ray

Location: Candidate must be based in Pune

Qualification: Degree in Interior Design or B.Arch

Tejomaya Designs is renowned for its brilliance and splendor in every architectural and interior design project. We are driven by a relentless passion for contemporary art and design, aiming to create luxurious, stylish, and grand visions. Our work reflects effulgence and finesse, inspiring stunning designs like never before.



Role Description




This is a full-time on-site role based in Pune for an Interior Designer. The Interior Designer will be responsible for creating and executing interior design concepts, including space planning, collaborating with architects, and preparing construction drawings. Day-to-day tasks will involve coordinating with clients, selecting FF&E (Furniture, Fixtures, and Equipment), and overseeing project execution to ensure design integrity and quality.




Qualifications




Expertise in Interior Design and Space Planning

Experience with Architecture and preparing Construction Drawings

Knowledge of FF&E (Furniture, Fixtures, and Equipment) selection

Strong project management and coordination skills

Excellent communication and client interaction skills

Ability to work on-site in Pune

Bachelor's degree in Interior Design, Architecture, or related field

Read more
OyeBusy
Laxmi Singh
Posted by Laxmi Singh
Remote only
1 - 3 yrs
₹2L - ₹5L / yr
Field Sales

Field Sales Executive-


Urgent requirement for Field Sales Executive. It is on the company payroll. Roles and responsibilities: Identifying and acquiring new distributors, as well as managing existing ones.

Developing & implementing sales strategies and plans to meet revenue goals.

Effectively managing and driving the sales cycle from prospection through to successful closure via local marketing activities

Building strong relationships with partners in the business territory.

Prepare regular reports and conduct monthly meetings to review team performance.

Analyzing market trends and competitors' activities.


Key Skills: - Sales Executive, digital marketing services sale, software sales, Sales Promotor, Promoter, Channel Sales, Sales, Business Development, Distributor Sales, Field Sales, Direct Sales, Secondary Sales, Sales Support, General Trade, Marketing, Field job, distributor Sales Management, Channel Sales Management, handling distributors, retail sales, retail channel sales, B2B sale, B2C sale.


Role: Field Sales Executive

Industry Type: Software Development and digital marketing services

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Retail & B2C Sales

Education

UG: Any Graduate

PG: Any Postgraduate

Doctorate: Doctorate Not Required

Read more
Krishna padam IT solution
Kamlesh kanwar
Posted by Kamlesh kanwar
Jaipur
0 - 4 yrs
₹1L - ₹8L / yr
skill iconSwift
skill iconObjective C
skill iconiOS App Development
Xcode
Model-View-View-Model (MVVM)
+1 more
  • Own the development, testing, and maintenance of native SDKs and Unity on different mobile platforms, their respective OS versions, and devices.
  • Partner with [redacted] to design and test new features and products.
  • You have the desire to learn new things, try new technology, and seek opportunities to grow and mentor.
  • Provide thought leadership in mobile engineering and bring your passion for technology to motivate and inspire on a day to day basis.
  • Provide detailed estimates of work and ensure timely delivery of features.
  • Produce and ensure delivery of quality, readable, and well-tested code.
  • Rely on judgment and experience to plan and accomplish goals in a timely manner.
  • Own the elements required to deliver features and results to internal stakeholders.
Read more
TETHERBOX TECHNOLOGIES
at TETHERBOX TECHNOLOGIES
2 recruiters
Safeer Usman
Posted by Safeer Usman
Bengaluru (Bangalore)
3 - 7 yrs
₹5L - ₹8L / yr
MEAN stack
skill iconJavascript
skill iconPHP
skill iconPython
skill iconRuby on Rails (ROR)
+2 more
By becoming a software developer in our organization you'll be playing a key role in the design, installation, testing and maintenance of software projects. The programs you create are likely to help businesses be more efficient and provide a better service.
Read more
Hevo Data
at Hevo Data
1 video
7 recruiters
Sasank Pandey
Posted by Sasank Pandey
Bengaluru (Bangalore)
1 - 5 yrs
₹7L - ₹12L / yr
Inside Sales
Sales
Business Development
Sales presentations
Product demonstration
+1 more

What will be your role as Sales Rockstar at Hevo?


We are looking for an experienced Inside Sales professional to join our sales team. This is an opportunity for you to be a key part of building a successful business:

  1. Manage End-to-End Sales process (Inbound Leads to Closure) for North American markets
  2. Deliver quality and tailored demonstrations to prospects based on the use cases
  3. Understand customer goals, plans, challenges, timeline, budget, authority
  4. Meet or exceed your defined sales activity and revenue quota
  5. Collaborate with cross-functional teams for timely resolution of prospect's queries
  6. Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices

What are we looking for?

  1. 1 to 5 years of experience in End-to-End Sales/Business Development in SaaS/IT Product/IT Services organization in North American markets
  2. Prior or current experience in managing end to end sales lifecycle i.e. Inbound Lead to Closure
  3. Must have prior experience of managing sales/business development North American market
  4. MBA (Sales and Marketing) or B.Tech in Computer Science / Information Technology (Preferred)
Read more
Fampay
at Fampay
2 recruiters
Janani Sathviga
Posted by Janani Sathviga
Remote, Bengaluru (Bangalore)
4 - 7 yrs
₹30L - ₹50L / yr
Product Management
Product Strategy
Software Development
About this Role
As someone once said, "The right outcome at the end of any startup process is not to have something that looks like a startup. It is to have a product that people love." We strongly believe that only someone with an experience of having built a product that solves real problems can deliver the requirements of this role with us at FamPay.
 
We are looking for a very special person - one who will be among the founders to help us effectively execute our mission & making FamPay the most loved product. You simply live and breathe the product. You also strategize and set direction for the company. By being a part of the leadership team, you also mentor the Fam in improving their essential skills and support in getting the right people for the right job.
 
This role doesn't come with a defined set of responsibilities and you will essentially have to be someone with proven experience of building a product & also who will do whatever it takes to scale FamPay with us.

Apply only if you have

  • 4 - 7 years of total experience
  • Minimum 2 years experience in a leadership role in a consumer product based startup
  • Ensured that the Product's technical aspects aligned with the business, vision & mission
  • Communicated technology strategy to colleagues and investors
  • An understanding of budgets and business planning
  • Scaled yourself to become a tech leader
  • An ex-entrepreneur will be preferred
Read more
Casey Foods
at Casey Foods
7 recruiters
Subhashree Dash
Posted by Subhashree Dash
Remote, Nowrangpur
4 - 7 yrs
₹2L - ₹3L / yr
Sales
Channel Sales
Business Development
Presales
Telesales

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

  • A Bachelor’s degree, with sales as your core dream.
  • Proven Sales Experience.
  • Fantastic track record of meeting sales target.
  • A passion towards multitasking and team building.
  • Ability to work under pressure.
  • Strong problem-solving, organizational and management skills.
  • Excellent negotiation, convincing and consultative sales expertise.
  • Effective communication skills.
  • Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

 

  • Manage sales operations in assigned district to achieve revenue goals.
  • Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
  • Assist in employee recruitment, promotion, retention and termination activities.
  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
  • Build strong relationships with customers for business growth.
  • Analyze sales performances and recommend improvements.
  • Ensure that sales team follows company policies and procedures at all times.
  • Develop promotional programs to increase sales and revenue.
  • Plan and coordinate sales activities for assigned projects.
  • Provide outstanding services and ensure customer satisfaction.

We are looking the following skill sets within a prospective candidate –

  • Strong verbal and written communication skills.
  • A versatile personality with above average organizational and planning skills.
  • A person with critical thinking and problem solving ability.
  • A good team player with creation and handling of team.
  • A customer centric person with customer centric business agenda.
  • An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
  • A person who can develop transparent marketing strategies to expand brand recognition.

 

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

We are hiring, young, enthusiastic, dynamic, smart and experienced individual to be a part of our expanding marketing chain of Casey Food division. If you have –

  • A Bachelor’s degree, with sales as your core dream.
  • Proven Sales Experience.
  • Fantastic track record of meeting sales target.
  • A passion towards multitasking and team building.
  • Ability to work under pressure.
  • Strong problem-solving, organizational and management skills.
  • Excellent negotiation, convincing and consultative sales expertise.
  • Effective communication skills.
  • Exceptional customer orientation knowledge.

Then you are the one to whom we are searching for. Being the Sales head of a district, you will dispose the following job responsibilities:

 

  • Manage sales operations in assigned district to achieve revenue goals.
  • Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
  • Identify skill gaps and conduct trainings to sales team.
  • Work with team to implement new sales techniques to obtain profits.
  • Assist in employee recruitment, promotion, retention and termination activities.
  • Conduct employee performance evaluation and provide feedback for improvements.
  • Contact potential customers and identify new business opportunities.
  • Stay abreast with customer needs, market trends and competitors.
  • Maintain clear and complete sales reports for management review.
  • Build strong relationships with customers for business growth.
  • Analyze sales performances and recommend improvements.
  • Ensure that sales team follows company policies and procedures at all times.
  • Develop promotional programs to increase sales and revenue.
  • Plan and coordinate sales activities for assigned projects.
  • Provide outstanding services and ensure customer satisfaction.

We are looking the following skill sets within a prospective candidate –

  • Strong verbal and written communication skills.
  • A versatile personality with above average organizational and planning skills.
  • A person with critical thinking and problem solving ability.
  • A good team player with creation and handling of team.
  • A customer centric person with customer centric business agenda.
  • An exemplar having capacity to analyze marketing trends, and promoting product, service and promotional activities.
  • A person who can develop transparent marketing strategies to expand brand recognition.

 

Experience –

3 – 8 years in FMCG/Retail of Insurance Marketing.

CTC –

20,000 fixed as regular salary, and 5, 000 as TA. Total = 25,000.

 

Read more
RentoMojo
at RentoMojo
1 video
5 recruiters
Swaroop Kanaparthi
Posted by Swaroop Kanaparthi
Bengaluru (Bangalore)
3 - 7 yrs
₹6L - ₹20L / yr
skill iconJavascript
skill iconReact.js
skill iconHTML/CSS
skill iconVue.js
Rentomojo is looking for young front-end ninjas who are passionate about giving users the best experience. Have a thirst to learn new technologies and updating themselves to find new solutions to meet the needs of our constantly growing business. Responsibilities ● Build reusable code and libraries for future use. ● Own & build new modules/features end-to-end independently. ● Collaborate with other team members and stakeholders. Required Skills ● Thorough understanding of JavaScript, its quirks, and workarounds. ● Excellent in at least one Javascript framework like Angular, Ember, React or Backbone. ● Good understanding of asynchronous request handling, partial page updates, and AJAX. ● Proficient understanding of cross-browser compatibility issues and ways to work around such issues. ● Cares deeply about clean and semantic code, and a passion for delivering great user experience. Bonus skills ● Basic understanding of web markup, including HTML5 and CSS3 ● Understanding of Git, Bower and Grunt Job Perks ● Get to work with a highly passionate team of engineers. ● Open and embracing the culture for the latest hot technologies. ● A high level of freedom and responsibility.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos