Cutshort logo
GaragePlug logo
Customer Success & Support
Customer Success & Support
GaragePlug's logo

Customer Success & Support

Aditya Chikte's profile picture
Posted by Aditya Chikte
0 - 2 yrs
₹4L - ₹6L / yr
Remote, Bengaluru (Bangalore)
Skills
Communication Skills
Customer Success
Customer Service
End-user training

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

  • Engineering Degree
  • 0-2 years experience in customer support or success roles.
  • Ability to communicate with customers by email, chat, and phone.
  • Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
  • Customer-focused attitude.
  • Willingness to work in a Startup.

Your Primary Responsibilities :

  • You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
  • Onboard new customers and help them digitalise their workflows in our software.
  • Conducting training sessions for Users to ensure the right understanding of the Product.
  • Keeping a track of the Product adoption.
  • Maintain a profitable relationship with the clients.
  • Play a key role in sharing the voice of users with the rest of the team.
  • Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
  • Work closely with the Quality Assurance team.
  • Identify and report bugs & customer requests using JIRA.
  • Owner of the Self-Help knowledgebase of GaragePlug.

    Performance Parameters

  • Renewals

  • Upsell, Revenue generation
  • Prevention of Churn
  • Maintain NPS Score
  • Support Response Time

Perks for you

  • Work in fast globally growing Start Up
  • Work with industry experts
  • Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About GaragePlug

Founded :
2017
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

GaragePlug is a transportation cloud-based platform that assists service organizations in increasing their operational efficiency and creating a memorable customer experience that will win a client for life. Specifically, GaragePlug helps these organizations win customers for life by providing them with an unforgettable experience.


It was established in 2017 by seasoned professionals in the automotive business, and it is now being supported and extended by hundreds of industry experts. Its one-of-a-kind digital customer engagement and operations management system was developed with careful consideration given to all of the potential obstacles that a company that provides automotive service may face. Currently relied on by hundreds of enterprises across more than 12 countries, GaragePlug is rapidly growing internationally!

Read more

Candid answers by the company

What does the company do?
What is the location preference of jobs?
What is the company culture like at GaragePlug?
What are the opportunities for career growth at GaragePlug?

GaragePlug is an automotive cloud platform that helps service businesses achieve operational efficiency and enhance customer experience. The platform provides end-to-end digital solutions for auto repair workshops and detailing centers.

Connect with the team

Profile picture
Shubhra S
Profile picture
Rohit Bhatnagar
Profile picture
Manish Sanger
Profile picture
Ashish Shrivastav
Profile picture
Ashok D
Profile picture
Aditya Chikte

Company social profiles

bloglinkedin

Similar jobs

YourDOST
Bengaluru (Bangalore)
2.5 - 6 yrs
₹10L - ₹15L / yr
Direct sales
Enterprise Resource Planning (ERP)
Sales strategy
Corporate Communications
Consultative Selling
+1 more

Location: HSR Layout, Bangalore (onsite, 5 days a week)


Role Snapshot:

As an Individual Contributor owning the end-to-end funnel, you will drive consultative, solution-based sales - from prospecting/lead generation to RFQ/tender management, deal closure, and handover to CSM. You’ll engage senior HR leaders at large enterprises, diagnose pain points, curate personalized proposals, and negotiate complex multi-stakeholder deals (tech, product, infosec, legal).


Key Responsibilities:

  • Consultative Selling & RFQ/Tender Expertise
  • Lead discovery sessions to uncover HR KPIs, craft tailored wellness solutions, and respond to RFQs and tenders efficiently.
  • Develop and execute a strategic sales plan to exceed targets in the B2B workplace wellness space.
  • Prospecting & Pipeline Ownership
  • Build and maintain a robust pipeline via cold calling, LinkedIn outreach, and networking.
  • Qualify leads rapidly, create customized proposals, and manage RFP/RFQ processes end to end.
  • Negotiation & Cross-Functional Collaboration
  • Navigate complex commercial negotiations—mediating between internal (tech, product, infosec, legal) and client teams.
  • Finalize contracts with senior HR/CXO stakeholders; ensure seamless transition to CSM.
  • Communication & Relationship Building
  • Demonstrate polished communication—presenting virtually/in person, crafting precise emails, and engaging on LinkedIn.
  • Cultivate long-term relationships with key decision-makers; become their trusted wellness advisor.
  • Market Intelligence & Reporting
  • Stay updated on industry trends and competitor offerings.
  • Provide accurate sales forecasts and reports to leadership.


Requirements:

  • Graduation/ Post Graduation
  • Must have owned substantial individual sales targets and delivered them in the past. The compensation must have had a fairly significant portion of the performance-based component.
  • Minimum 3 years of B2B sales experience, preferably in a consultative/solution-selling environment
  • Proven experience in creating, owning, and managing the end-to-end B2B sales funnel as an individual contributor, including lead generation, pitching, proposal building, negotiation, and closure
  • Polished personality, excellent written and verbal communication for presenting to CXOs and senior Management at corporates.
  • Should genuinely care about health and well-being space.
Read more
Sonatype
at Sonatype
5 candid answers
Eman Khan
Posted by Eman Khan
Hyderabad
10 - 15 yrs
₹20L - ₹45L / yr
skill iconJava
Spring
skill iconSpring Boot
Hibernate (Java)
skill iconReact.js
+10 more

About the Role

As an Engineering Manager, you will divide your time between hands-on technical work and team leadership. You’ll write and review production code, drive system design and architectural discussions, and mentor engineers through complex technical challenges. At the same time, you will guide your team’s growth, partner with cross-functional stakeholders and help shape our product direction. This role requires someone who can think strategically, execute effectively, and stay close to the code.


What You’ll Do

  • Lead a high-impact engineering team building secure, performant, and user-friendly features.
  • Write and review production code across frontend (React/TypeScript) and backend (Java/Kotlin) systems.
  • Guide technical design and architecture for complex systems and user-facing features.
  • Partner with Product Managers and Designers to define and deliver on product roadmaps.
  • Help shape and uphold best practices in code quality, testing, security, and system performance.
  • Mentor engineers through design discussions, code reviews, and technical guidance.
  • Recruit, retain, and grow top engineering talent while fostering a culture of collaboration and ownership.


Who You Are

  • A technical leader who enjoys solving hard problems and contributing directly to engineering outcomes.
  • Experienced in building scalable, modern web applications using Java/Kotlin and React/TypeScript.
  • Committed to mentoring engineers and helping them grow through hands-on leadership.
  • A strong partner to Product and UX, capable of translating business goals into technical strategy.
  • Collaborative and grounded, with a preference for in-person interaction and real-time discussion.


What You Need

  • 10+ years of experience in full-stack software development, including user-facing product work.
  • Experience as an Engineering Manager or Technical Lead, with continued technical contribution.
  • Proficiency in Java/Kotlin and JavaScript/TypeScript, including architecture and implementation.
  • Experience with API design, frontend/backend integration, and CI/CD pipelines.
  • Proven ability to influence team direction and mentor others through technical excellence.


Why Join Us?

  • Help secure the software supply chain for millions of developers worldwide.
  • Build meaningful software in a collaborative, fast-moving environment with strong technical peers.
  • Stay hands-on while leading—technical leadership is part of the job, not separate from it.
  • Join a global engineering organization with deep local roots and a strong team culture.
  • Competitive salary, great benefits, and opportunities for growth and innovation.


If you're excited about building impactful software and helping others do the same, this is an opportunity to grow as a technical leader and make a meaningful impact.

Read more
Leading mid‐market investment bank.
Leading mid‐market investment bank.
Agency job
via Merito by Jinita Sumaria
Mumbai
2 - 5 yrs
Best in industry
Arbitrage
Derivatives
Trading
algos
MS-Excel
+3 more

About Company:

 

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

 

Role and Responsibilities:

•       Trading, Broking & risk profiling of client along with technical and fundamental understanding.

•       Coordination with different department (RMS, Risk, Compliance, Sales) for smooth processing of transaction.

•       Generation of brokerage

·        Build up strong expertise in Capital Markets dynamics, financial derivative Instruments, their valuation and trade execution aspects

·        Contribute in various front office related projects, upgrading the Derivative Systems Infrastructure

·        Recommending thematic strategic trade ideas (working cross asset where required).

 

Requirements:

• Graduate and above

• Minimum 2-5 years of Experience in Handling FII / Domestic Clients

• Excellent knowledge on Arbitrage / Special Situation Trades / Derivatives

• Should have thorough understanding of Dividends and other Corporate Actions

 • Should have good understanding of Algos for Execution

 • Good at Excel, Bloomberg, Omnesys Functionality

• Ability to handle large volumes with a lean team structure

• Good Connects to Source blocks

 • Good Communication Skills is a must.

Read more
MHFAIndia
Chennai
2 - 15 yrs
₹2L - ₹7L / yr
Video production
Video Editing
Copy Writing

Job[er1]  Description: Content Creator 

 

Position Overview:

We are seeking a dynamic and creative Content Creator who excels in video production, trend research, editing, and speaker coordination. The ideal candidate will also collaborate with Digital marketer & content writer to develop and distribute engaging content across multiple platforms, ensuring a consistent brand voice and audience engagement.

 

Key Responsibilities:

Video Production and Editing

 

·      Plan, shoot, and edit high-quality videos tailored for various platforms (e.g., Instagram, LinkedIn, YouTube).

·      Ensure videos align with the brand’s message and target audience.

·      Optimize video content for platform-specific algorithms.

·      Research and Trend Analysis

·      Conducts A/B testing to analyze video reach and performance metrics.

·      Ensures all content aligns with the policies and guidelines of Mental Health First Aid India (MHFA).

·      Stay up to date with trending topics, viral content, and industry-specific developments.

·      Leverage trends to create timely and relevant content.

·      Speaker Coordination

·      Book and coordinate with speakers, influencers, or subject matter experts for video shoots or events.

·      Manage schedules, logistics, and contracts related to speaker availability.

Content Collaboration and Distribution

 

·      Support Content Writer and Marketing team in brainstorming and writing engaging, audience-focused materials.

·      Distribute content effectively across platforms like social media, blogs, newsletters, and websites.

·      Possesses the skills to interpret and create content based on reports provided by the digital marketing team.

·      Creative Input and Strategy

·      Contribute to the overall content strategy by providing innovative ideas for storytelling and campaigns.

·      Ensure consistency in tone, style, and branding across all content.

Skills and Qualifications:

·      Proven experience in video production, editing, and content creation.

·      Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and mobile editing tools (e.g., CapCut, InShot) for quick and spontaneous content creation.

·      Familiarity with social media platforms, content management tools, and analytics.

·      Ability to research and identify trending topics and integrate them into content.

·      Excellent organizational and communication skills to manage schedules and collaborations.

·      Basic understanding of social media algorithms and digital marketing principles.

·      A team player with a proactive attitude and the ability to multitask.

Preferred Qualifications:

·      Background in marketing, communications, or a related field.

·      Experience working with speakers, influencers, or managing partnerships.

·      Knowledge of graphic design tools (e.g., Canva, Photoshop) is a plus.

Location: On-site

Employment Type: Full-Time

 

Join us to create impactful content that drives engagement and builds meaningful connections!

 

 [er1]@hr Pls consider this JD for recruitment 

Read more
Recro
at Recro
1 video
32 recruiters
Aanvee  Verma
Posted by Aanvee Verma
Bengaluru (Bangalore)
3 - 6 yrs
₹8L - ₹18L / yr
skill iconSpring Boot
skill iconJava
J2EE
Microservices
Data Structures
+4 more

Required skills:-

2+ years of experience in the Development of JAVA technology.

Strong Java Basics

SpringBoot or Spring MVC

Hands-on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)

Proficient in REST API development

Messaging Queue (RabitMQ or Kafka)

Microservices

Any Caching Mechanism

Good at problem-solving



Good to Have Skills:

2+ years of experience in using Java/J2EE tech stacks

Good understanding of data structures and algorithms.

Excellent analytical and problem solving skills.

Ability to work in a fast-paced internet start-up environment.

Experience in technical mentorship/coaching is highly desirable.

Understanding of AI/ML algorithms is a plus.

Read more
Baygrape Technology Solutions
Pradeepthi Reddy
Posted by Pradeepthi Reddy
Bengaluru (Bangalore)
3 - 6 yrs
₹7L - ₹12L / yr
skill icon.NET
ASP.NET
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
+5 more

•                    Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support

•                    Proven experience with Microsoft .NET technologies including, .Net Core, ASP.NET, ADO.NET

•                    Proficiency in Web API Creation and RESTful services with CRUD Operations(.Net Framework/.Net Core).

•                    Strong in Jquery/javascrpit/CSS/Bootstrap

•                    Familiarity with architecture styles/APIs (REST, RPC)

•                    Knowledge of Design/architectural patterns (e.g. MVC)

•                    Understanding of Agile methodologies

•                    Working knowledge of Entity Framework

•                    Hands on experience of JSON, XML, Web API 2, Entity Framework

•                    Hands on experience of PostgreSQL/SQL Server or similar databases

•                    Working knowledge of Angular JS/ React using .net platform is a plus

•                    Need to be willing to work in a start-up environment

•                    ​Ability to work independently and pickup new skills on the go

•                    Have a good sense of ownership and attitude to solve by extending help to other teams

Read more
Redinkapp
at Redinkapp
2 recruiters
Shri Dharshani
Posted by Shri Dharshani
Remote only
2 - 3 yrs
₹5L - ₹8L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress
Must have knowledge of

    - Analyzing complex object-oriented programming structure

    - MVC model
    - Relational database
    - Database join clause
    - API integration
  - Other requirements
    - Passionate about effective programming
    - Responsibility for major tasks and chores
    - Good to have Javascript knowledge
    - Willing to resolve technical debt in the early step
    - Good understanding of sprint cycle in agile
    - Can communicate with developers and non-developers
    - Can work independently but a great collaborator
    - Good to have an experience with Node and MySQL
    - Serverless API experience is not counted
    - Good to have Git workflow knowledge
    - Good to have Github collaboration experience
Read more
Disprz
at Disprz
4 recruiters
Sai Disprz
Posted by Sai Disprz
Remote, Chennai, Mumbai
4 - 12 yrs
₹5L - ₹7L / yr
Motion graphics
Motion graphic design
Motion Design
Adobe Creative Suite
skill iconAdobe Illustrator
+4 more

Motion Graphics Designer

 

Disprz is looking for a Motion Graphics Designer to create engaging videos mainly for e-learning, concept explainers, corporate presentations and marketing and product demos. The ideal candidate will have exceptional creative skills to visualize a storyboard and deliver aesthetically pleasing, clean and engaging animations. The designer should have an eye for detail, participate in brainstorming sessions with the ID / customer and share new design perspectives and ideas.


Roles & Responsibilities

 

  • Design and create enticing animations
  • Prepare the design plan, concept and layout for the project
  • Edit raw video footages where necessary and add special effects to enhance the graphics
  • Select and edit audio tracks for the animation
  • Edit artwork, illustrations and infographics used in the animation
  • Ensure branding guidelines, specifications and design standards are complied with
  • Ensure that the outputs are developed in accordance with the Storyboards
  • Work closely with Instructional Designers / Customer to understand the storyboard in detail or clarify doubts
  • Brief travel to customer locations if necessary

The Ideal Candidate

 

  • Proven working experience in motion graphics, video editing, development and post-production with an impressive body of work
  • Should have excellent knowledge with Adobe Creative Suite (Adobe After Effects, Premiere, Audition, Animate CC, Adobe Illustrator, and Photoshop)
  • Ability to work with infographic artwork with speed and precision
  • Deep understanding of fundamental visual design disciplines (typography, iconography, composition, colour, composition, layout, etc.)
  • Working knowledge of Microsoft Office – Word and PowerPoint
  • Maintain file structure of draft/completed artwork
  • Good Communication skills
Read more
Facile Services
Facile Services
Agency job
via Facile Services by Diksha Tiwari
Remote, Kharadi Pune
2 - 5 yrs
₹2L - ₹6L / yr
Sales
Inside Sales
International sales

Candidate is expected to do:-

- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Route qualified opportunities to the appropriate sales executives for further development and closure
- Research accounts, identify key players and generate interest.

- Maintain and expand your database of prospects within your assigned territory
- Team with channel partners to build pipeline and close deals.

Requirements:-
- Min graduation but we prefer people with MBA (marketing)

- folks with titles – Inside sales in software / Business development

- Need to have a sale quota

- Proven inside sales experience.
- Track record of over-achieving quota.

- Strong phone presence and experience dialing dozens of calls per day.
- Proficient with corporate productivity and web presentation tools.
- Excellent verbal and written communications skills.
- Strong listening and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.

 

Shift Timing : US 6:30 pm to 3:30 pm

Read more
Insight Heroes
at Insight Heroes
1 recruiter
Miheer A.S.
Posted by Miheer A.S.
Pune
3 - 7 yrs
₹3L - ₹7L / yr
MEAN stack
skill iconPHP
skill iconAmazon Web Services (AWS)
skill iconMongoDB
skill iconNodeJS (Node.js)
Insight Heroes is a SaaS product company focused on Consumer Insights and Data Analytics. Our team of backend developers would be engaged is creating visionary, path breaking and industry defining software.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos