Customer Success & Support

We are seeking a highly skilled and motivated Business Analyst to join our team delivering bespoke 

software solutions to our clients. In this role, you will translate business needs into clearly written 

user stories with testable acceptance criteria that act as the contract between client intent and what 

the development team builds. You will be the bridge between Clients, Developers and the Project 

Manager — and the person accountable for ensuring that what gets delivered is what the business 

actually asked for.

Experience of documenting key projects artefacts and have a good understanding of SDLC. Basic 

understanding of the Microsoft power platform tools.

Responsibilities:

• Being part of a team with a strong sense of product ownership and commitment to build 

scalable, extensible and robust software and reports.

• Delivering outcomes that are clearly defined, using discretion over how to achieve them. 

• Making suggestions for improvements to the work of the team, based on previous 

experience and knowledge of similar situations. 

• Involved in the development of complete solutions, from initiation to handover, participating 

in a cross-functional team across requirements gathering, data analysis, process mapping, 

user-story authoring, and user acceptance testing. 

• Writing clear, testable acceptance criteria for every user story - using Given/When/Then or 

equivalent structured formats - and owning them as the definition of 'done' that the 

development team builds against and the client signs off on.

• Building and maintaining strong relationships with key stakeholders/clients

Requirements:

• Proven experience in a business analyst or product analyst role delivering bespoke software 

solutions

• Demonstrable track record of writing high-quality acceptance criteria - specific, testable, and 

traceable back to business intent - using Given/When/Then or equivalent. Able to show 

examples of stories where their criteria caught gaps before development started.

• Experience of quickly building trusted stakeholder relationships at all levels of the business

• Experience of working with both waterfall, agile and hybrid methodologies

• Experience of technical writing and presentation skills using tools such as: PowerPoint, Word, 

Visio

• Strong understanding and applied knowledge of User Experience and Customer Journey 

concepts.

• Confident working with ambiguity

• Ability to work independently and be self-motivated.

• Experience in conceptual modelling; ability to see the big picture and envision possible 

solutions.

• Outstanding verbal and non-verbal communication skills

• Ability to facilitate a team to consensus on scope and requirement decisions.

• Strong grasp of definition-of-done and requirements traceability - able to demonstrate how 

each delivered feature maps back to a documented business need and its acceptance 

criteria.

• Collaborate with cross-functional systems teams to document systems requirements and 

understand their impact on other teams.

• Work with development teams to translate business operational and functional 

requirements.

• Produce comprehensive documentation for systems and processes, using Business Process 

Modelling techniques

• Experience in UML Modelling (Use Case Diagrams, Sequence Diagrams, Activity Diagrams, 

Class Diagrams etc.)

Other:

• Bachelor’s degree: A degree in Business studies, Information Systems or a related field is 

preferred but not essential

• Exposure to Backlog user requirement management, tools such as Jira, Azure devOps, would 

be beneficial

• Business Acumen: Ability to understand and translate business requirements into data driven solutions. Strong analytical and problem-solving skills with a keen attention to detail.

• Communication Skills: Excellent verbal and written communication skills. Ability to effectively 

communicate complex data concepts to both technical and non-technical stakeholders.

• Team Player: Capable of working collaboratively in a team environment. Willingness to share 

knowledge and assist colleagues.

• Time Management: Strong organisational skills and the ability to manage multiple projects 

simultaneously. Proven ability to meet deadlines and deliver high-quality work.

Join our dynamic team and help drive data-centric decision-making across the organisation.

We're hiring a Content Creator at Tamasha 🎙️

Not a "we need someone to post reels" kind of role.

We need someone who:

✅ Is genuinely magnetic on camera

✅ Speaks Tamil, Telugu, Kannada, or Malayalam (all 4 = you're our person. 2 = let's talk)

✅ Has at least ONE viral reel to their name

✅ Can walk into a live audio room, read the vibe, and create content that hits differently for each South Indian language community

✅ Doesn't wait to be told what's trending — they already know

Tamasha is rebuilding how India socialises — through live audio shows and spaces for real human connection. We're backed by marquee investors, built by IIT Bombay alumni, and moving fast.

This role is for someone who thinks in content. Who watches a live room, analyses what's working, why it's working, and immediately knows how to turn that into something the internet stops for.

What you'll do:

→ Shoot, edit, and own Tamasha's short-form video presence

→ Host live audio rooms and shows

→ Create content that feels native to each South Indian language community — not dubbed, not translated

→ Track what performs and double down on it

→ Scout trends and make them Tamasha's own

What we offer:

→ Creative freedom (your ideas will actually ship)

→ Direct access to founders

→ Competitive pay + performance incentives

→ A platform reaching millions across India

To apply 👇

tps://docs.google.com/forms/d/e/1FAIpQLSfaOQaREn5fUFh6zj4YkScvE0esftRvGuFVQ-FI3-AZFt6HSQ/viewform?usp=publish-editor

Include:

• Your viral reel link

• A 60-sec selfie video in a South Indian language

• Your social handles

• 2–3 lines on what you'd create for Tamasha

Key responsibilities:

● Work closely with the design and product teams to help craft conversational experiences for our users

● Ability to work independently to deliver features that the team design

● You need to own outcomes without someone watching over you

● Understand the data we have and identify how we could leverage it to create more personalised experiences for our users.

● Fine tune models with data specific to our use case

● Use different RAG approaches to augment data that the LLM already has

● Ability to be a leader and independent contributor (we’re a startup so be ready to do whatever it takes)

● Setup new workflow, systems and tool from the ground up (you will have support, but we’re building things from scratch)

Requirements:

● 3+ years of experience

● Experience working with LLMs and Generative AI

● Experience building conversational bots

● Experience fine tuning models

● Experience using RAG base approaches

● Understanding of financial concepts and investing would be a big plus but not required

We are seeking a skilled Java Developer with hands-on experience in Java and Spark to build scalable data processing solutions. You'll contribute to high-performance data pipelines and analytics platforms in a dynamic Agile environment.

Key Responsibilities

• Design and develop Java applications integrated with Apache Spark for ETL processes, data transformations, and analytics.
• Build and optimize Spark jobs (Spark SQL, DataFrames, Streaming) for large-scale data processing.
• Collaborate with data engineers and analysts to implement robust data workflows.
• Write clean, maintainable Java code following best practices (Spring Boot, Microservices preferred).
• Perform code reviews, unit testing, and contribute to CI/CD pipelines.
• Troubleshoot and optimize Spark performance for production workloads.
• Document technical solutions and mentor junior developers.

Required Skills & Qualifications

• 4-7 years of hands-on Java development experience.
• Strong expertise in Apache Spark (Spark Core, Spark SQL, PySpark basics).
• Proficiency in Java 8/11+ with multithreading and collections frameworks.
• Experience with data processing (ETL, data pipelines, big data).
• Familiarity with build tools (Maven/Gradle) and version control (Git).
• Strong problem-solving skills and Bangalore location availability.
• Excellent communication skills for cross-team collaboration.

Good to Have

• Experience with Snowflake for cloud data warehousing.
• Knowledge of DBT (Data Build Tool) for analytics engineering.
• Python scripting for data manipulation and automation.
• Exposure to AWS/GCP/Azure cloud platforms.
• Familiarity with Kafka, Airflow, or containerization (Docker/Kubernetes).

Key Responsibilities:

• Identify and pursue new business opportunities in digital marketing and web designs.
• Generate leads via email, social outreach, networking, and bidding portals (Upwork, Freelancer, Guru, etc.).
• Understand client needs and recommend tailored digital solutions.
• Prepare proposals, negotiate terms, and close deals.
• Manage and nurture long-term client relationships.
• Collaborate with internal teams for seamless project execution.
• Meet monthly/quarterly sales targets.
• Stay updated on industry trends and competitor activities.

Requirements:

• Bachelor’s in Business, Marketing, IT, or related field (MBA preferred).
• Minimum 3 years of experience in business development role in digital marketing agency.
• Proven experience with online bidding and client acquisition via freelancing platforms.
• Strong communication, presentation, and negotiation skills.
• Knowledge of web/mobile development is a plus.
• Ability to handle international clients and work independently.

What We Offer:

• Competitive salary with attractive incentives.
• Learning and career advancement opportunities.
• Exposure to diverse industries and global clients.

About Us:

Deepaul Technologies Pvt. Ltd. is a leading digital marketing agency delivering strategic solutions in SEO, social media, PPC, and custom web/graphic designs. We help clients enhance their online presence and achieve measurable results.

1. Entertain incoming inquiries - both online & offline.
2. Follow up & maintain good client relations with potential clients.
3. Understand client needs and requirements, give relevant information and guide/assist them further to closing the order. Make project concept presentations and proposals as required.
4. Generating new leads by researching on potential clients & contacting them.
5. Conduct site survey / visits – to understand client’s requirement, give suggestions, present our products and services.

Customer Success Managers are responsible for creating policies and procedures that optimize the customer experience. Customer Success Managers may gather feedback from their customers, study other customer success programs, and analyze customer data to identify the best practices. The Customer Success Manager must establish policies the entire staff can adhere to so all customers receive the same quality of service.

Customer Success Managers must know the company’s products inside and out. They are often called upon to provide technical support to customers or to provide training on their products. They may even help customers plan and understand the best ways to utilize their software or products based on the customer’s business needs or business plans. The Customer Success Manager is not focused on making sales, rather on educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.