Customer Success

DotNet Developer (Support L2/L3)

Designation - Sr..Net Devp-App Support(L2/L3)

Exp - 3-5 years

Work Mode - WFH (Please look for HYD first, then other locations)

Shift - Night Shift (timing shared in JD)

Job description

We are looking for a .NET Full Stack Developer with 8–10 years of experience

in .NET MVC/.NET Core, modern frontend frameworks, REST APIs, and databases, with

preferred exposure to DevOps and containerization, working in an Agile environment.

Key Responsibilities:

 Design, develop, and maintain end-to-end full stack applications using .NET

technologies and modern frontend frameworks.

 Develop scalable backend services using .NET MVC / .NET Core and RESTful APIs.

 Build responsive and interactive user interfaces using Angular / React / Native

JavaScript.

 Work with MS SQL Server (preferred) or other relational databases for data modeling

and optimization.

 Ensure application performance, security, and scalability for enterprise-grade systems.

 Collaborate with product owners, UI/UX designers, backend teams, and QA engineers.

 Participate in Agile/Scrum ceremonies, sprint planning, reviews, and retrospectives.

 Perform code reviews and ensure adherence to coding standards and best practices.

 Support deployment activities and collaborate with DevOps teams.

 Troubleshoot, debug, and enhance existing applications.

Must Have Skills:

 Back-end:- NET MVC, .NET Core, RESTful API development,understanding of OOPs and

design patterns.

 Front-end:- Angular or React or Native JavaScript, HTML5, CSS3, JavaScript, Responsive

UI developmen.

 Database:- MS SQL Server (preferred), Strong SQL queries, stored procedures,

performance tuning

 Tools & Practices:- Git / Version Control, Agile / Scrum development methodology

Enterprise Experience

 Proven experience working on enterprise-scale applications

Preferred / Good-to-Have Skills

 Knowledge of DevOps practices

 Experience with containerized environments (Docker, Kubernetes)

 CI/CD pipelines

 Cloud exposure (Azure / AWS – advantage)

Soft Skills:

 Excellent written and verbal communication skills.

 Strong problem-solving and analytical skills with a detail-oriented mindset.

 The ability to manage multiple projects and priorities effectively

 Job highlights

 Bachelors degree in Computer Science,Information Technology,or a related field.

Responsibilities:

• Data Collection and Preparation:
• Gather data from various sources, including databases, spreadsheets, and APIs.
• Clean, validate, and transform data to ensure accuracy and consistency.
• Develop and maintain data pipelines for efficient data processing.
• Data Analysis and Interpretation:
• Analyze large datasets to identify trends, patterns, and correlations.
• Perform statistical analysis and hypothesis testing to validate findings.
• Develop and implement data models and algorithms to support analysis.
• Create visualizations and reports to communicate insights to stakeholders.
• Reporting and Communication:
• Prepare and present data-driven reports and dashboards to communicate findings.
• Collaborate with cross-functional teams to understand business needs and provide data-driven recommendations.   
• Clearly articulate complex data insights to non-technical audiences.
• Database Management:
• Assist in the design and maintenance of databases.
• Write and optimize SQL queries for data retrieval and manipulation.

We are looking for candidates have 4 to 7 years of professional expertise in the development of .Net Core, Asp.Net, .Net Framework, WebApi applications and angular applications. Also how have experience in 3rd party integrations like payment gateways.

• Experience integrating Third Party SDKs and APIs.
• Should have 3+ Years of Angular Js Work Experience or 3+ Years of Experience Developing the Angular 8/10/12/14/16 Web Applications.
• It's advantageous to be familiar with Angular Application Deployment.
• Working knowledge with Microsoft SQL.
• Understanding of HTML and CSS.a working knowledge of agile approaches.
• Good familiarity with version control tools like TFS and GIT.
• sms integration, image storage
• Strong analytical and problem-solving abilities.

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

Achieving the monthly sales target
Diligently managing the unqualified and qualified leads
Detailing their previous day work in the morning meetings
Ensuring customer on-boarding process is fast and smooth
Engaging with the existing customers to provide valuable feedback about the product

• Angular 6
• Java Script
• HTML
• Css
• UI 

Responsibilities

• Manual Testing + Test Automation
• Manual testing (Functional), Database testing
• Exposure in Selenium, Javascript, etc
• Exposure in Agile and DevOps 
• Excellent communication skills

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts

Stay up to date with new testing tools and test strategies

Requirements

• Proven work experience in software development
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools
• Solid knowledge of SQL and scripting
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus
• BS/MS degree in Computer Science, Engineering or a related subject
• Knowledge about API/Service Testing would be important

MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.

In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 125+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.

As part of the Engineering team at MoEngage, here are some things you can expect:

• Take ownership and be responsible for what you build - no micro management
• Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
• Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
• Learn together from different teams on how they scale to millions of users and billions of messages. 
• Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team 

and more importantly have fun while you work on scaling MoEngage.

Push team is one of the core teams at MoEngage, responsible for sending close to a billion notifications everyday to help clients engage their users better. As a member of the Push team, you will be working on developing high performance solutions to deliver personalised and context-based notifications across various channels to help achieve increased customer retention as well as customer LTV. You will also be working on designing and building features to help clients to provide customised experience for end users allowing them to have a more personalised experience at scale. Here you will have a chance to own systems and develop features end to end i.e right from inception to deployment. Though we work at scale, reliability is of utmost importance for us and we build in house solutions like Campaign Watcher & AutoBatchRunner to ensure 100% transparency and delivery of notifications

• Proven experience in handling large infrastructure and distributed systems
• Familiarity with Python related technologies and frameworks like Django or Pyramid.
• Familiarity with at least one of the cloud computing infrastructure - GCP / Azure / AWS
• Familiarity with task queue frameworks like Celery or Pika is a plus.
• Tech Stack - Python, Falcon, Elastic Search, MongoDB, AWS (SQS S3), Linux, Map Reduce