Customer Success

at Our client company is into Education. (KS1)

Agency job
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Bengaluru (Bangalore)
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2 - 5 yrs
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₹6L - ₹8L / yr
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Full time
Skills
Customer Success
Customer Relation
Customer Success Manager
Inbound
Outbound
Customer Relationship
Quick Resolution
  • Consult with the customers on their needs and curate company products to meet the requirements
  • Responsible for the success of workshops, for both the client and facilitator
  • Take care of workshop logistics for the client
  • Help the client prep for the workshop, answer any questions they may have about the workshop be the face of the company, and ensure smooth delivery of the workshops
  • Help facilitator with preparation and travel
  • Serve as the primary point of contact when customer issues arise, troubleshooting, and ensuring quick resolution.
  • Promote awareness of the company’s upcoming research and products

Basic Qualifications:

  • 2 – 5 years of work experience managing senior customer relationships
  • Should ensure customer retention, renewal, and growth
  • Background in customer success

 

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Job Description
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Learnyst is looking for a Customer Support Executive to provide the highest level of customer delight and value.

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===========
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Perks And Benefits
=============
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• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.


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Develop and manage client portfolios.
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Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

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Own the product knowledge base
Map customer journey and identify improvements at every stage
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Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
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Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

 

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

 

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

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  • Travel Reimbursements 
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That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!



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Pune
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