Customer Success

About Us:

InstaWeb Labs Pvt. Ltd. builds Websites.co.in, a platform that lets micro-businesses create a website in 5 minutes. With 4M+ users in 190+ countries and 98 languages, we’re globally recognized by Google, Facebook, and Cornell for innovation and impact.

We're seeking a high-ownership, analytical, and resourceful intern to work directly with our founders on growth, strategy, and high-impact initiatives.

Responsibilities:

-Run growth campaigns & strategic experiments (outreach, ambassador programs, partnerships)

-Prepare investor decks & lead due diligence processes

-Build & track OKRs/KPIs across the org

-Liaise between founders, teams, and key partners

-Manage high-priority projects with tight deadlines

Skills:

-Strong problem-solving & analytical skills

-Excellent stakeholder & project management abilities

-Fast execution with minimal oversight

-Ability to handle confidential information

-Prior exposure to startups/consulting/high-growth teams is a plus

Key Responsibilities:

• Assist in planning, scheduling, and executing projects
• Coordinate with internal teams and stakeholders to ensure smooth project flow
• Track project progress and update status reports
• Maintain project documentation, timelines, and records
• Identify risks and escalate issues to the project manager
• Ensure deadlines and quality standards are met
• Organise meetings, prepare agendas, and document minutes
• Monitor resource allocation and utilisation

Required Skills:

• Strong organisational and time management skills
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Proficiency in MS Office (Excel, Word, PowerPoint)
• Knowledge of project management tools (e.g., Jira, Trello, Asana)
• Problem-solving and analytical thinking

• Minimum 4+ years of years

• Experience in designing, developing, and maintain backend services using C# 12 and .NET 8 or .NET 9

• Experience in building and operating cloud native and serverless applications on AWS

• Experience in developing and integrating services using AWS lambda, API Gateway , dynamo DB, Eventbridge, CloudWatch, SQS, SNS, Kinesis, Secret Manager, S3 storage, server architectural models etc.

Experience in integrating services using AWS SDK

• Should be cognizant of the OMS paradigms including Inventory Management, Inventory publish, supply feed processing, control mechanisms, ATP publish, Order Orchestration, workflow set up and customizations, integrations with tax, AVS, payment engines, sourcing algorithms and managing reservations with back orders, schedule mechanisms, flash sales management etc.

• Should have a decent End to End knowledge of various Commerce subsystems which include Storefront, Core Commerce back end, Post Purchase processing, OMS, Store / Warehouse Management processes, Supply Chain and Logistic processes. This is to ascertain candidates knowhow on the overall Retail landscape of any customer.

• Strong knowledge in Querying in Oracle DB and SQL Server

• Able to read, write and manage PLSQL procedures in oracle.

• Strong debugging, performance tuning and problem solving skills

• Experience with event driven and micro services architectures

Job Title: Salesforce ServiceMax Administrator

Experience: 6+ Years

Location: Remote

Responsibilities

• Maintain strict change management controls within Salesforce platforms, following structured development practices (Dev, Test, Approval, Production).
• Coordinate with the Salesforce Lead to design, implement changes, and support the Salesforce platform across Sales, Marketing, and Service functions.
• Assist in solution design and implementation of Salesforce configurations based on business requirements.
• Support Salesforce security, governance, and data integrity across the platform.
• Document “as-built” configurations to maintain a comprehensive configuration portfolio.
• Provide end-user production support by resolving business and customer issues while ensuring data accuracy across the system.
• Manage data quality and perform data cleansing activities to ensure integrity within the Salesforce ServiceMax platform.
• Partner with business stakeholders to proactively identify, design, and implement improvements, automations, enhancements, and system customizations to address critical business needs.
• Stay current with Salesforce releases, new features, and best practices, assessing their organizational impact.
• Understand and manage data flows and integrations between Salesforce and other enterprise applications.
• Perform day-to-day Salesforce administration tasks including:

Ø User and license management

Ø Roles, profiles, and permission sets

Ø Workflows and process automation (Process Builder and Flows)

• Provide technical recommendations to address specific business challenges.
• Create and customize objects, fields, page layouts, dashboards, and reports to improve automation and user experience.
• Develop reports and dashboards to support end-user analysis and decision-making.
• Deliver user training and support adoption of Salesforce and ServiceMax applications.

Required Qualifications

• Salesforce Administrator Certification required.
• ServiceMax 101 and ServiceMax 201 certifications required.
• 6+ years of experience as a Salesforce ServiceMax Administrator with strong knowledge of Salesforce best practices.
• Hands-on experience with Salesforce ServiceMax and Service Cloud.
• Experience leading or participating in full-cycle ServiceMax implementations.
• Proven experience designing and implementing solutions within ServiceMax and Salesforce.
• Experience with Salesforce Analytics configuration.
• Strong hands-on experience with Salesforce Flow configuration.
• Experience managing data integrations between enterprise applications (e.g., SAP).

Preferred Qualifications

• Experience with JIRA Projects and Service Management systems.
• Proven experience implementing ServiceMax solutions such as:

Ø Depot Repair

Ø Factory Repair processes

Hands-on experience building:

Ø Service Flow Managers (SFMs)

Ø Inventory Management

Ø Preventative Maintenance

Ø Work Execution

Experience with:

Ø Contracts

Ø Warranties

Ø Entitlements Management

Salary: upto 10LPA

Experience: 4+ years

Mandatory Skill- Winforms

No relocation cases

Key Responsibilities:

 Design, develop, and maintain WinForms applications.

 Knowledge of .NET languages including C#, & Winforms is Mandatory.

 Collaborate with cross-functional teams to define, design, and implement new

features.

 Write clean, scalable, and efficient code using C# and ASP.NET.

 Develop and maintain SQL Server databases, including writing complex

queries and stored procedures.

 Troubleshoot, debug, and optimize existing applications.

 Participate in code reviews and contribute to team knowledge sharing.

 Ensure application security, performance, and reliability.

Position Title:  Mobile Developer - Android                   Location: Bangalore, India    

Reports To: Manager of Mobile Development          

Position Summary:

Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

Bottomline Technologies delivers award-winning user experiences for large banks and financial institutions globally. Our Mobile Team seeks talented individuals who will deliver solutions across both business and consumer markets that are innovative, thoughtful, and set a new standard in the industry. The selected individual will be working with a talented and dynamic team building native applications for large enterprise system used by banks, insurance companies, and healthcare organizations around the world. 

Essential Job Functions:

• Design and develop native apps for Android with Kotlin and Flutter/Dart
• Build high quality and secure mobile application
• Work in fast based SCRUM teams
• Interact with Product Owners periodically; understand the requirements and provide application solutions.
• Engage with other mobile developers to create reusable code modules, flutter plugins.
• Promotes and adheres to good development practices: code/design reviews, optimization, and maintainability.
• Maintaining and contributing to technical documentation and coding standards.
• Keeps up to date with mobile application development trends and industry news.
• Design, implement and unit test SaaS applications for the mobile environment.

Required Skills:

• 3+ years hands on design and development with Android SDK with at least two apps in the PlayStore.
• A good understanding of OOPS, MVC, MVP, MVVM and other design patterns.
• Good to have worked in Test Driven Development, or Behavior driven development
• Working experience with WCAG 2.1 Level A and AA success criteria.
• Experience with Git and an understanding of CI/CD
• Experience with REST web services with JSON or XML formatted return data
• Strong communication and problem-solving skills
• Experience working in an Agile Scrum Development process

Education and Experience:

• BE / B Tech / MCA in Computer Science from a reputed university with good academic record

What you need to have:

We are looking for a Senior React Native Mobile App Developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms
• Leverage native APIs for deep integrations with both platforms
• Diagnose and fix bugs and performance bottlenecks for performance that feels native
• Reach out to the open source community to encourage and help implement mission-critical software fixes- React Native moves fast and often breaks things
• Maintain code and write automated tests to ensure the product is of the highest quality
• Transition existing React web apps to React Native

• Firm grasp of the JavaScript and TypeScript or ClojureScript language and its nuances, including ES6+ syntax
• Knowledge of object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle, Android Studio, IntelliJ
• Understanding of REST APIs, the document request model, and offline storage
• Experiences with automated testing suites, like Jest or Mocha

As our Full Stack Engineer, you will be developing fast, reliable and scalable web applications while taking responsibility for shipping core backend features.

Roles and responsibilities:

1. Develop smooth, scalable and pixel-perfect web-app products
2. Architect, optimize and scale complex systems like the database engine and APIs
3. Follow TDD and write well designed, factored, and tested code
4. Develop new features and maintain existing code
5. Manage infrastructure and ensure security of applications
6. Solve complex product and engineering challenges alongside the core team

What we're looking for in you:

1. 4+ years of experience in Full Stack Development
2. Extensive programming skills with a proficiency in Java, Spring Boot and Javascript
3. Have strong fundamentals in systems design and RDBMS and NoSQL databases
4. Product minded: Strong UI/UX and design sense
5. Strong understanding of asynchronous request handling and dynamic web page development
6. Experience working with React.js, Next.js, Node.js, HTML, CSS, Redux, TypeScript
7. Stellar problem solving and research skills with the ability to design scalable systems
8. Exposure with AWS/GCP, Docker, Kubernetes and CI/CD Setups
9. Experience in functional, L& P and security testing

Benefits of working with Rivi:

• Stock Options
• Flexible work hours
• More responsibilities and more opportunities
• The chance to exponentially grow in your career, as Rivi grows
• Work on real innovation and a futuristic vision
• Enhance your skill-sets and knowledge
• Opportunity to learn about many different verticals
• Feel empowered and change things - We value ideas and suggestions
• Work in an inclusive culture where transparency, creativity, accountability and ownership is encouraged