Job Purpose:
To Answer queries/resolve problems of customers through Inbound.
Attend Inbound & Outbound calls, sometime respond through email and chat to customers.
Provide correct and quality information to customers on every call, promote good listening and English grammar skills.
Eligibility Criteria:
Good speak, read & Write English & Hindi mandatory.
Able to communicate confidently and politely, with good speaking skills.
Awareness on Banking or Banking products.
Detailed knowledge of intricacies of Banks products and how they compare against competitors.
Good typing skills (Quality & Speed)
Ability to handle telephonic conversations
Good Listening & Comprehension skills
Should be flexible to work in 24/7 shift
Subodh Popalwar
Software Engineer, Memorres
About Conneqt BPO
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Consultant – Data Entry / Admin Executive
Roles and Responsibilities
- Insert customer and account data by inputting text based and numerical information from source documents within time limits
- Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
- Review data for deficiencies or errors, correct any incompatibilities if possible and check output
- Research and obtain further information for incomplete documents
- Apply data program techniques and procedures
- Generate reports, store completed work in designated locations and perform backup operations
- Scan documents and print files, when needed
- Keep information confidential
- Manage calls and queries for information and access relevant files
- Comply with data integrity and security policies
- Ensure proper use of office equipment and address any malfunctions
Requirements and skills
- Proven data entry work experience, as a Data Entry Operator or Admin Executive
- Proficient in using MS Excel skills
- Familiarity with administrative duties
- Typing speed and accuracy
- Excellent knowledge of correct spelling, grammar and punctuation
- Attention to detail
- Confidentiality
- Organization skills, with an ability to stay focused on assigned tasks
- Excellent written and oral Communication skills
- Basic Graduation - Additional computer training or certification will be an asset
AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.
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Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Roles & Responsibilities :
-Calling domestic customers who are looking for business-related software in different verticals.
-Gathering their requirements and giving them proper consultation about the software.
-Understanding prospect's requirements and qualifying the leads under correct categories.
-Dialing on all the leads received on categories that are assigned without fail.
Requirement :
-The candidate should be fluent in the English language.
-Should have at least 1 year of experience in the international or domestic calling process.
-Should have good communication skills.
Requirement & Job Description
Experienced & Dedicated Candidates are required for handling International Inbound calls , major job role will be to answer incoming calls from customers who want to place orders, respond to inquiries, provide general information. You will be a part of the contact team that believes in Delivering Joy through exceptional customer experience for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone.
Desired skills & Experience :
Should be a graduate
Should possess Graduation in German Language (Level C2)
If has some international voice experience of minimum 6 months in reputed International BPO would be an added advantage
Should have flair for customer service , Excellent upselling skills
Should be comfortable with Rotational shifts/Offs
Roles and Responsibilities
Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client.
Develop open and effective channels of communication with each client that can be employed by other departments as well.
Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction.
Encourage revenue growth by inspiring clients to purchase accessories and additional services.
Become the reliable point of contact for each customer that is required to establish a strong business relationship.
Roles & Responsibilities
-
Be part of the customer success team and own a process in user onboarding journey
-
Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.
-
Ensure good customer experience and execute a feedback loop to improve the related processes
-
Understand Crio’s product offerings and customer acquisition process
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Organize and manage work and report progress with CRM/Spreadsheets
Skills/Expectations
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Good communication skills in English and Hindi (optional)
-
1+ years exp of customer handling roles preferred
-
Motivation and drive to learn and grow in career
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Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner
- Assisting and coordinating with operations team
- supporting administrative staff
- conducting marketing research
- documentation and reporting to the operations department
- preparing reports on competitor product analysis
- ensuring if everything is working in a perfect manner
- using technology to keep the company updated behind the curtains
- Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
- Responsible for rendering useful administrative support to other members of the customer care team.
- Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
- Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
- Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
- Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.
This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.
Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.
As a Customer Success Manager, you will be acting as the point-of-contact for the client/ customer, managing clients’ accounts and thus helping in building client retention.
What you will do:
- Managing clients by working closely with them and understanding their business needs and challenges
- On-boarding new clients and also developing and maintaining healthy and professional relationships with current clients
- Maintaining high levels of customer engagement and customer satisfaction in turn leading to continued business from key accounts
- Educating and promoting the company’s services to the clients
- Acting as the point-of-contact for the clients and also mediating between the clients and the company
- Handling and solving escalations from clients, as and when received and making sure the client account is retained
- Renewing subscriptions on a timely-basis
- Compiling and presenting reports to the business by maintaining and managing relevant data
- Managing a team of customer success executives and leading them towards achieving the business goals
- Partnering and working closely with internal teams to meet the business needs of the customers
Candidate Profile:
What you need to have:
- Graduation is a must
- Relevant experience in customer success management and also experienced in handling a team
- B2B SaaS background
- Willingness to work 6-days a week
- Excellent communication and presentation skills
- An analytical mindset and also go-getter attitude
- Expertise in MS Suite
- Min experience of 2 years
- Reporting to the Customer Experience Manager
- Work from office: the role will be based in Bark’s offices in Bangalore
- The package will be a good base salary with excellent commission on top
- He/she will be responsible for the following aspects of customer success, including:
- Front-line B2B support for inbound calls & mails (ratio 80:20))
- Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- Well versed in English and Telugu (oral and written communication)
- Experience in sales or customer support domain will be appreciated
- Fresh graduate or less than 2 years of experience
- A go-getter attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
- Comfortable to work for 40 hours/ week on a roster basis
- Knowledge of other languages will be an advantage
Need only Immediate Joiners
Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.
Salary for Tele callers will be 15 to 22K in hand
Team leads with 5+ Yrs. experience will be Max. 35 to 40K in hand
Hurry Up!!!!
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Software Engineer, Memorres