Customer Success Manager

Roles and Responsibilities:

• Design & build test harnesses for Automation Testing.
• Design test automation framework and develop the new test automation libraries; Should be very much hands on with tools like Selenium, Appium etc.
• Design & execute Regression Test Pack using frontend & backend test scripts.
• Design and Develop the Automated solution for Sanity Testing for various repeatable tests.
• Implement QA process and Automated testing for all the workstreams to improve the overall testing cycle
• Participate in the development and support of the testing program aimed at supporting multiple testing efforts simultaneously.
• Be a part of an ongoing effort to bring new testing knowledge into the team.
• Assist with test plan articulation, planning, and management of individual testing events.
• Utilize appropriate testing tools for both front-end and back-end Quality Assurance.
• Identify testable events and develop the test cases/test scripts.
• Identify and capture test data to support the test cases defined by the testing team.
• Leverage the testing process and test tool kit to create reusable test assets.
• Should have basic knowledge on integrating API Keys for AI tools.

Key Requirements:

• 2-5 years experience of relevant Industry experience. 
• Good understanding of QA methodology, automation expertise, and ability to code
• Experience with Selenium-Web driver, Selenium Grid, Selenium Page Object Model, Page Factory concept
• Experience in designing and implementing test frameworks (like Data driven, Keyword driven or Hybrid along with custom reporting) and strategy for choosing automated testing tools
• Awareness of OO programming (Classes/Methods, etc.)
• Ability to work both independently and in a team environment.
• Must possess critical thinking skills in addition to good interpersonal and communication skills.
• Ability to function in a demanding environment;
• Ability to assume the perspective of customers and their users and serve as their advocates
• Experience in Appium, Cucumber, Rest Assured, Karate would be an added advantage.

We are looking for "Salesforce Developer" for Reputed Client @ Coimbatore Permanent Role.

• Experience: 3-5 Yrs

• Salesforce Developer will work independently and in a team environment to build CRM solutions which integrate with various other systems.

• This Person will build Visual-force, APEX, and Lightning Components. And should have experience working with Salesforce Data.

• Building new (and maintaining existing) APEX, Visual force, and Lightning solutions.

• Participate in various sprint meetings, assist in the creation and upkeep of user stories.

• Communicate with stakeholders and users about changes or requirements.

• Should have 3 to 5 years of experience with Salesforce Sales and Service Clouds.

• Proficiency in Salesforce APEX, Visual force, and Lightning development.

• Knowledge of the Salesforce data structure, and the ability to use various tools for data migrations.

• Salesforce Developer certifications is an added advantage.

• Excellent interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences

• Ability to work independently and as part of a team

• Professional, positive, customer oriented and flexible approach to interactions with customers in groups

• Experience of working with any reputed Advertising agency or design studio
• Possession of creative flair, versatility, conceptual/visual ability and originality
• Demonstrable graphic design skills with a good portfolio
• Ability to interact, communicate and present ideas
• Up to date with industry leading software and technologies
• Professionalism regarding time, costs and deadlines
• Good esthetic sense, style and exposure to outer world is expected
• Able to make artworks & print files

Actively Looking for a Venue Booking Expert

Work experience: 1-2 years

Office Location: Connaught Place, New Delhi

Working days: 6 days ( Monday - Saturday )

Working Timings: 10:30 AM - 7 PM

Salary Range - 20k to 25k 

Job Description :

1) Understanding customer requirements over calls/WhatsApp and helping them freeze down the booking in assigned venues.

2) Meeting monthly revenue targets in assigned venues.

3) Consistently develop a community of repeat customers by building rapport.

4) Ability to problem solve and contribute ideas to improve customer service.

5) Clearly communicating booking detail to both customers and assigned venue management to ensure transparency.

Skills Required-

1) Candidate must be comfortable with Cold calling.

2) Candidate must have 1 year of Telesales, Inside sales experience.

3) Candidate must be confident and comfortable with English and Hindi

4) Candidate must have Good Communication skills 

• At least 4+ years experience in Angular.js / React.Js
• 4+ years of strong programming experience in UI/Web development using HTML5, CSS, JavaScript, and Bootstrap.
• 2+ years of strong programming experience in Unit Test Code Coverage using Jasmine / Karma.
• Strong in OOAD, design concepts & software engineering fundamentals.
• Strong inclination towards delivering quality software.
• Should be a good team player. Should have experience working in Agile Scrum Teams.
• Excellent communication skills
• Strong experience in defining & implementing software quality improvement measures: CI/CD setup, Jasmine, Karma Unit Testing
• Experience in working with tools like TFS, GIT.
• Should have strong problem-solving skills.

• Experience in UX will be good to have.

Yes, We are allowing working from home for most of the profiles and maintaining all precautions in the office also.

• Bringing in domain expertise in sales & marketing.
• Developing and implementing the short, medium and long term E Commerce Channel Sales & Marketing strategy in consultation with Special Channel head and business units, product portfolio management with P&L responsibility
• Inventory Management; Managing metrics related to inventory, purchasing forecasts and transportation, monitoring stocks in warehouse & process standardization to ensure smooth functioning of packaging & order delivery.
• Grievance Handling; Resolving product returns & late delivery related grievances.
• Development of processes for timely collection process, timely payment tp all vendors related to supply chain/fulfilment.

What you need to have: