Customer Success Manager

Location: Bangalore (Work from Office)

Employment Type: Full-Time

About the Role  

We are looking for a highly organized and detail-oriented professional to support the Founder's Office in administrative, coordination, and operational activities. This role will play a key part in ensuring smooth day-to-day functioning, including supporting documentation such as Statements of Work (SOWs), vendor coordination, and internal operations.

Key Responsibilities  

• Assist the Founder's Office in day-to-day administrative and operational tasks
• Prepare, review, and manage Statements of Work (SOWs), contracts, and related documentation
• Coordinate with internal teams (HR, Finance, Delivery, Sales) for documentation and approvals
• Maintain records, trackers, and documentation repositories with high accuracy
• Manage scheduling, meeting coordination, and follow-ups on action items
• Support vendor management, invoicing coordination, and basic financial tracking
• Ensure timely communication and coordination across departments
• Handle confidential information with discretion and professionalism
• Identify and streamline administrative processes for better efficiency

Required Skills & Qualifications  

• 2–5 years of experience in administration, operations, executive assistance, or coordination roles
• MBA (preferred) or Bachelor’s degree in Engineering / Business Administration / Commerce
• Experience working with SOWs, contracts, or business documentation
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and ability to manage multiple priorities
• Proficiency in MS Office tools (Excel, Word, PowerPoint)
• Ability to work in a fast-paced tech startup environment with minimal supervision
• Familiarity with basic finance/invoicing processes
• Exposure to vendor or client coordination
• Immediate joiners or candidates with short notice period preferred 

To prepare placement students with the technical knowledge, skills, and confidence required to succeed in campus recruitment drives, technical interviews, and entry-level job roles in the industry.

The ideal candidate must be a seasoned, high-energy professional possessing a strong sense of urgency with a strong performance-based track record of success. He or she must be capable of make cold calling and achieve the assigned sales target and eventually generate revenues for the organization. Make the sales pitch according the customers behaviour and requirements.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience in GraphQL
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Key Responsibilities:

• Understand Business requirements in BI context and design data models to transform raw data into meaningful insights
• Create dashboards and interactive visual reports using Power BI
• Analyze data and present data through reports that aid decision-making
• Design, develop, test, and deploy Power BI scripts and perform detailed analytics
• Communicate with Business units & leadership team and aim at better visualization and transparency of data analytics, driving insightful business strategies and improved business performances
• Partner with other Technology teams to create Data models, Charts & Reports in a scalable and controlled environment

Knowledge/Experience:

• A bachelor’s degree in data science, data analytics, computer science, mathematics, statistics, econometrics, financial engineering, computer or electrical engineering, or other related quantitative fields
• 4-5 years of experience in Data Preparation & Analysis, Business Intelligence using Data visualization tools (e.g.: Power BI) and sound knowledge of JavaScript, SQL
• An understanding of Machine Learning and Artificial Intelligence (AI)
• Experience with analysis in FMCG or Electronic sector is preferred
• Strong knowledge of Microsoft Excel & PowerPoint

Skills/Qualifications:

• Strong analytical skills and ability to work in a fast-paced environment
• Business acumen to understand complex business problems and translate them into analysis that leads to actionable business insights
• Strong communication skills (oral and written) to explain complex data and analytical problems
• Willingness to learn and to explore new ideas, with independent thinking and attention to details
• Strong work ethics, the can-do attitude and excellent interpersonal skills

Kuliza helps BFSI enterprises build new-age Fintech products and platforms to power their digital business. We work with leading financial enterprises such as HDFC Life, Aditya Birla Finance, UTI MF, Birla Sun Life AMC, Coverfox, ICICI bank, VP Bank (Vietnam), Standard Chartered Bank and more and help them create world-class digital products as a part of their transformation assignments.

We are a 250+ strong team, headquartered in Bangalore with offices in other cities such as Mumbai and Singapore and have built 120+ digital products for various enterprises in India, Singapore, MiddleEast and US.

This opening is for Kuliza's Lending Software SBU which is in the business of implementing new-age lending systems/ platforms for banks and NBFCs across Indian and Global clients. More information about our lending product is available on our site: http://www.getlend.in/">www.GetLend.In

Awards and Accolades

Kuliza has been the recipient of multiple awards including the following featured ones:

• Awarded by Deloitte as one of the fastest-growing tech startups in India
• Awarded by Ernst & Young and Banking Frontier as provider of top 5 most innovative banking products in India
• Awarded by The Economic Times and Deloitte as a provider of most promising Fintech product in the Lending category in India
• Awarded by Elets as Best Lending System for NBFCs

Role Introduction

Technical leads oversee a team of personnel focused on technical issues, including software development, product releases, and engineering tasks. They are responsible for the end to end operations of the Development team. They often evaluate their team's work processes and best practices and implement changes to streamline operations.

Role Base Location: Bangalore

Responsibilities

• Design, develop, test and implement high-quality software, as a member of an agile development team
• Participate in code reviews, design reviews, architecture discussions
• Understanding the requirement and design/develop sustainable and agile application architecture
• Proactively identify architectural weaknesses and recommend appropriate solutions
• Proactively share technical knowledge and best practices with team members
• Engage in continuous learning and adoption of new concepts, technologies, and functionality
• Utilize Lend.in Platform to deploy the customer requirements in the BFSI Sector

Must-Have Qualification

• Solid Web developer with at least 4-5 years of Java/ J2EE experience
• 3+ years of Java experience along with spring boot is mandatory
• 3+ years of professional experience with enterprise architecture and developing highly scalable websites/services
• 3+ years of experience with database design and maintenance (MySQL)
• Proficiency with back and front end caching strategies (Memcached, Redis)
• Hands-on experience developing, releasing, and maintaining large-scale software

applications

• Must be a self-starter and enjoy working in a team
• Must have led a team of size 5 to 7
• High Energy levels and passionate to try new technology stacks

Good to have Qualification

• Prior experience in BFSI/Lending domain is a strong plus
• Startup DNA
• Experience in React and React Native

• Hands-on experience in Laravel