Customer Success Manager
at AIDA
Customer Success Manager at AIDA · Bengaluru (Bangalore) · 3 - 9 years · ₹7L - ₹18L / yr · Profitable · Posted 24 Sep 2019
3 - 9 yrs
₹7L - ₹18L / yr
Bengaluru (Bangalore)
Skills
Customer Success
Client Servicing
Customer Support
Past SaaS Experience - MANDATORY
Our Customer Success team advises and guides a wide variety of customers. You'll work closely with customers to discover their business needs and challenges and then coach them on the best ways to use AIDA platform to solve them.
You will also work with AIDA's Account Executives, you'll provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of AIDA or uncovering new uses for AIDA amongst their customer portfolio.
We are looking for someone who:
- Had had minimum 2 years working with SaaS (Mandatory)
- Meticulous documentation and note-taking abilities
- Agile; able to switch gears multiple times throughout the day
- Exemplary time-management client-management skills
- Passionate about technology and innovation with advanced computer skills
Responsibilities:
- Work with first-time AIDA clients to help ensure a successfully implemented mobile app
- Uncover a client’s event-related goals and possess ability to strategize with multiple different types of clients
- Serve as the client’s voice internally and provide feedback on how AIDA can better serve client needs
- Identify potential opportunities for future account development
- Comfortable demoing products in real-time (in-person and virtually)
- Maintain an expert-level understanding of the AIDA's product and its offerings
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About AIDA
Founded :
2014
Type :
Product
Size :
20-100
Stage :
Profitable
About
Your drag and drop mobile app maker platform lets you effortlessly create mobile apps for android and iOS. App builder for events, surveys, employee engagement, conferences & a lot more!
Read more
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