Customer Success Manager

• Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
• OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
• UML (Class/Sequence diagrams)
• Design Patterns (Should be able to explain some common design patterns)
• Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
• JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
• Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
• CSS (Styles, Classes)
• SDLC (What is it?, benefits, etc.)
• Robust Programming, Debugging (Common IDE features and their use)
• Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
• Hands on with Continuous Integration, Maven
• Estimation, Planning and Tracking, Timely Issue Escalation and Resolutions
• Exposure to Performance tools, Jprofiler, Dynatrace etc.

About the Company:

ConveGenius is a leading Conversational AI company that is democratising educational and knowledge services for the mass market. Their knowledge bots have 35M users today. ConveGenius is building an omniverse on Conversational AI for the developer ecosystem to build together. We are looking for self-driven individuals who love to find innovative solutions and can perform under pressure. An eye for detail and being proud of produced code is the must-have attributes for this job.

About the role: 

At ConveGenius, we are committed to creating an inclusive and collaborative work environment that fosters creativity and innovation. Join our AI Team as Senior AI Engineer with the focus on development of cutting-edge technologies, making a real life difference in the lives of millions of users. You will be involved in a wide range of projects, from designing and building AI capabilities for our swiftchat platform, and analysing large conversation datasets. Innovative nature and proactive involvement in the product is taken very seriously at Convegenius, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Responsibilities:

• Develop and implement state-of-the-art NLP, Computer Vision, Speech techniques.
• Collaborate with other AI researchers to develop innovative AI solutions and services to be used to improve our platform capabilities.
• Mentor and lead the experiments with other team members.
• Conduct research and experiments in deep learning, machine learning, and related fields to support the development of AI techniques.

Qualifications:

• Bachelor's or master's degree in Computer Science, Engineering, or a related field with experience in machine learning and data analysis.
• 2-4 years of industry experience in machine learning, with a strong focus on NLP and Computer Vision.
• Hands-on experience of ML model development and deploying.
• Experience working with training and fine-tuning LLM is a plus.
• Experience in audio/speech technologies is a plus.
• Strong programming skills in Python, node.js or other relevant programming languages.
• Familiarity with machine learning libraries, such as TensorFlow, Keras, PyTorch, scikit-learn, Conversational frameworks like Rasa, DialogFlow, Lex, etc.
• Strong analytical and problem-solving skills, with the ability to think out of the box.
• Self-starter with the ability to work independently and in a team environment.

Responsibilities:

• Develop and implement digital marketing and branding strategies for the CEO's personal and professional brand.
• Collaborate with the CEO to develop content for social media platforms, blogs, newsletters, and other digital channels.
•  Monitor, track, and analyze the effectiveness of digital marketing campaigns and adjust strategies as needed.
• Maintain up-to-date knowledge of industry trends and competitor activity.
• Manage and optimize the CEO's online presence and reputation.
• Handle any digital crises that may occur, including negative reviews or feedback.
• Ensure all digital content is SEO optimized to increase online visibility

Social Media Writer and Content Manager 

Job Requirements :

1) Prior Experience as a Social Media Manager (With a Focus on Youtube)

2) Experience with Google, Facebook and Youtube Ads

3) Experience writing social media posts, captions

4) Familiarity with Search Engine optimization (SEO)

5) Experience working with Mail Chimp is desired, but not mandatory

6) Awareness with social media trends

7) Creativity and Immersion in Social Media

8) Analytical Aptitude

9) Excellent writing and language skills

10) Proficiency in Hindi and English

11) Proofreading and Editing Skills

Job Responsibilities : The candidate would be responsible for

1) Crafting Social Media Strategy and setting clear objectives for promotion, engagement, conversion of target audience.
2) Managing client's social media assets.( Social Media, SEO, Content Marketing, Email, Print and Digital Marketing)
3) Content Management 
4) Curating Weekly and Fortnightly Social Media Campaigns and overseeing their execution (Images/Video/Podcasts/Blog Posts/Snippets/One Liners/Newsletters)

5) Collating Social Media Analytics and generating insights for building online brand awareness and reputation

6) Creating and implementing fortnightly and monthly Content editorial calendars to manage content

7) Implement a publishing schedule and promote content through social advertising

8) Working with Design Team for creating Social Media Posts

9) Managing and reviewing comments and feedback section

10) Online Reputation Management (ORM) and establishing brand loyalty in the online and offline community.

11) Determining KPI for audience engagement by capturing relevant performance metrics

12) Compiling reports showcasing ROI and tweaking strategy if needed.

Salary : As Per Industry Standards

Experience : 3 to 7 Years

Qualification : Graduate in any field. 

Software : Microsoft Office Suite / Hootsuite