Customer Success Manager

We are looking for a React JS Developer responsible for developing and maintaining rich user interfaces for modern internet-based web applications. Your primary focus will be to implement a complete user interface for a web application, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional application following the design patterns and best practices. You will work in a team with the back-end developers and communicate with the API using standard methods. A thorough understanding of all of the components of the platform and infrastructure is required.

Experience Required : 3 + Years

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Experience with popular React.js workflows (such as Flux or Redux)

• Experience with data structure libraries (e.g., Immutable.js)

• Familiarity with RESTful APIs

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Familiarity with modern front-end build pipelines and tools

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• A knack for benchmarking and optimization

• Familiarity with code versioning tools (such as Git )

• Solid expertise in using cloud platforms (AWS, Google Cloud, and others)

Synapsica is a growth stage HealthTech startup founded by alumni from IIT Kharagpur, AIIMS New Delhi, and IIM Ahmedabad. We believe healthcare needs to be transparent and objective, while being affordable. Every patient has the right to know exactly what is happening in their bodies and they don’t have to rely on cryptic 2 liners given to them as diagnosis.

Towards this aim, we are building an artificial intelligence enabled cloud based platform to analyze medical images and create 2.0 of advanced radiologist reporting.

We are backed by Y Combinator and other investors from India, US and Japan. We are proud to have GE, AIIMS, the Spinal Kinetics as our partners.

Join us, if you find this as exciting as we do!

Description:

We are looking for a skilled computer programmer who is comfortable with both front and back end programming. Hands-on with UI and server-side is highly desirable.

You will get hands-on experience in the latest technologies and skills including product design and architecture. This role is ideal for you if you have a background in Full Stack development and are looking for the next level of career growth in a fast paced, learning based and merit driven work environment.

Responsibilities:
- Work alongwith teams and product managers to ideate software solutions. 
- Design, build and develop front end application features.
- Design, build and develop microservices and backend server applications.
- Designing and scaling databases and servers.
- Ensuring analysis, efficiency, responsiveness and cross-platform compatibility of applications through captured  metrics, testing frameworks, and debugging methodologies.
- Owning and delivering end-to-end products, features, enhancements.
- Hands-on coding and development.
- Technical documentation through all stages of development

Requirements:
- Degree in Computer Science or related discipline with 6-10 years of experience.
- Hands on with Reactjs or similar framework/library.
- Proficiency with server side languages such as Nodejs, Python.
- Proficiency with at least one no-sql database such as MongoDB.
- Good understanding of CI/CD processes.
- Excellent verbal communication skills.
- Good problem solving skills.
- Attention to detail.
- Very high sense of ownership.
- Deep interest and passion for technology

• We run functional teams based on the SCRUM methodology and are a fairly Agile environment, with 2-week sprints and teams with a minimum of 2 developers (preferably 3) plus a Platform Owner.
• Sprints cannot be interrupted and work is planned out well in advance to keep stress down to a minimum.

• Line by line code reviews for every pull request on Gitlab maintains code quality, and keep everyone in the loop & learning.
• At least 2 people working together on every project (collaborating not pairing)

• Swift is strongly preferred
• Experience with clean architecture, MVVM, and other design patterns
• Master Storyboards and auto layouts
• Familiar with RESTful web service
• Experience with Static Frameworks
• Great logic and problem-solving skills
• Practical understanding of Continuous Integration and Delivery

• A resume in pdf format. Include into your resume the links to software, mobile apps, your coding samples so we can see proof of your talents.

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail

• Responsible to develop web application using Angular 2 or above.
• To Create functional requirements and design documents for new features in web application.
• Write and maintain the front end code of web applications & To work in UI development.
• Must have developed web application.
• Hands on experience in Angular 2 or above , JavaScript, JQuery, HTML, HTML5, CSS, Bootstrap.
• Knowledge in jasmine or karma (optional)