Customer Success Manager

Job Title: Customer Support Executive

Location: Bangalore, India

Elocity is a cleantech start-up striving to make the world a better place through technology innovations. We are building a global infrastructure for making the transition to electric vehicles viable, affordable, and sustainable by working closely with the utilities, governments, and public.

Headquartered out of Canada, we are a team of highly specialized domain experts and problem solvers enabling utilities, public and private sector entities to successfully manage the demands of electric vehicle charging and its infrastructure needs to pave the way for electromobility in future.

To know more visit https://elocitytech.com/

Responsibilities:

Develop a deep understanding of the company's products and services to provide accurate and comprehensive support to customers.

Utilize your excellent product knowledge to effectively assist customers and address their queries and concerns.

Handle customer phone calls, ensuring professional and courteous communication.

Direct calls to the appropriate department for more complex query resolution, ensuring a seamless customer experience.

Proactively gather feedback from customers to identify areas of improvement and relay it to the relevant teams within the organization.

Establish and maintain positive relationships with clients and customers, both in person and over the phone.

Excel at handling customer inquiries, resolving complaints, and ensuring prompt and satisfactory resolution.

Utilize your strong communication skills to effectively convey information and provide clear instructions to customers.

Demonstrate proficiency in working with Excel workbooks for efficient data management and reporting.

Strive for continuous improvement in customer support processes and contribute to enhancing the overall customer experience.

Qualifications:

Proven experience in a customer support or related role, preferably in a fast-paced environment.

Excellent product knowledge and the ability to quickly grasp and understand complex concepts.

Strong communication skills, both verbal and written, with the ability to articulate information clearly and concisely.

Proficiency in handling customer inquiries and resolving issues in a professional and timely manner.

Ability to build rapport with customers and establish trust and credibility.

Proficiency in working with Excel workbooks for data management and reporting purposes.

Exceptional problem-solving and analytical skills, with the ability to think on your feet and provide effective solutions.

Good organizational skills and attention to detail.

Ability to work well under pressure and in a team-oriented environment.

We are working on AI for medical images. We need someone who can run pre trained models and also train new ones

• 4+ years of software development experience
• Essential skills: PHP, MySQL, HTML, CSS, JavaScript, AJAX
• Code Ignitor and Laravel development experience a big plus
• Advanced knowledge of SQL is important
• Should be able to analyze requirement and design robust system
• Good oral and written communication skills
• Ability to work in a team-oriented and collaborative environment
• BS/MS degree in Computer Science, Engineering or a related subject

What you need to have:

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. 

Responsibilities

• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements
• Coordinate cross-functionally to insure project meets business objectives and compliance standards
• Support test and deployment of new products and features
• Participate in code reviews
• Technical Lead experience exploring other open source frameworks and technologies and integrating with project

Qualifications

• 5+ years of development experience at least two or more of the following languages (Python, Ruby, javascript and Java)
• Expertise in object oriented design and design patterns
• Experience releasing highly scalable enterprise products full lifecycle
• Experience mentoring and training others on complex technical issues
• Experience with implementing algorithms to solve complex real world problems
• Solid coding practices including good design documentation, unit testing, peer code reviews
• Excellent verbal and written communication
• A proven ability to learn and adapt to new, complex development environments with deep dive analytical skills
• Strong object-oriented programming skills, knowledge of design patterns, and an uncanny ability to design intuitive module and class-level interfaces
• Experience in algorithm design and problem solving
• Experience leading small teams of engineers
• Experience with technologies like MongoDB, DynamoDB is highly desirable
• Experience developing full stack web applications using Perl, Java, Python or PHP
• Experience in any of the top JavaScript MVC frameworks, like Backbone, Angular, Ember, Spine or Knockout
• Passion for creating efficient, scalable, highly usable web interfaces
• Candidates from  Product Start-up companies would be highly preferred.

Job Summary

We are looking for an iOS developer responsible for the development and maintenance of applications aimed at a range of iOS devices including mobile phones and tablet computers. Your primary focus will be development of iOS applications and their integration with back-end services. You will be working alongside other engineers and developers working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and the creation of quality products is essential.

Roles & Responsibilities 

• Design and build applications for the iOS platform.
• Ensure the performance, quality, and responsiveness of applications.
• Collaborate with a team to define, design, and ship new features.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization

Skills Required

• Proficient with Objective-C or Swift and Cocoa Touch
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect iOS applications to back-end services
• Knowledge of other web technologies and UI/UX standards
• Understanding of Apple’s design principles and interface guidelines
• Knowledge of low-level C-based libraries is preferred
• Experience with performance and memory tuning with tools (such as Instruments and Shark)
• Familiarity with cloud message APIs and push notifications
• Knack for benchmarking and optimization
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• Familiarity with continuous integration.
• Experience working with storyboard, cocoa touch and auto layout.
• Working knowledge of the general mobile orientation, architecture, trends and emerging technologies.
• Must have good analytical, debugging and problem-solving skills.

We are looking for a back end developer with strong foundational knowledge of SQL, microservices architecture and Javascript.

Please don't apply if experience < 2 years || Javascript !=advanced

Responsibilities:

1. Back end ownership and implementation of projects in Node.js

2. Strong knowledge of JS and SQL is critical

3. Knowledge and experince of working on RHEL/Ubutnu servers is an additional bonus

4. Experience in writing large modularised projects

5. Production experience in implementing highly scalable microservices

At Gida, you’ll be developing and contributing to different applications and projects. If you’re the person with the right calibre and mindset, you’ll get opportunities to work on diverse projects and learn new skills.

Hybrid work model - work from home with 1-2 days in office