Customer Integration Engineer

Job Title : Senior Vice President – Operations

Experience : 10 to 18 Years

Industry : Crypto Exchange / FinTech

Location : Gurgaon / Bangalore (Hybrid)

Employment Type : Full-Time

Reporting To : CEO

About the Role :

We are hiring a strategic and execution-focused SVP – Operations to lead and scale the end-to-end operational backbone of a fast-growing crypto exchange.

You will oversee trading operations, regulatory compliance, KYC/AML, customer & fraud operations, and platform reliability while driving automation, scalability, and operational excellence in a regulated fintech environment.

Mandatory Skills :

Crypto exchange operations, regulatory compliance (FIU-IND/RBI/PMLA/FEMA), KYC/AML, trading & liquidity management, SLA governance, SOP design & automation, fraud & risk operations, and leadership of 50+ member teams.

Key Responsibilities :

• Lead exchange & trading operations (order flow, liquidity, SLAs, reconciliation).
• Ensure regulatory alignment & audit readiness.
• Oversee KYC/AML, fraud, and customer operations.
• Drive automation, process excellence, BCP/DR frameworks.
• Partner with Finance, Risk, Product & Engineering for scalable growth.
• Build and mentor high-performing operations teams.

Qualifications :

• 10 to 18 years in Operations with 5+ years in leadership roles.
• Experience in crypto, fintech, brokerage, or regulated financial institutions.
• Strong knowledge of Indian regulatory frameworks.
• Proven track record of scaling high-growth operations.
• MBA preferred | CAMS/PMP/CISA a plus.

What We Offer :

• Competitive compensation + ESOPs, leadership visibility, hybrid flexibility, and the opportunity to shape operations for a category-defining crypto platform.

JD for Project Coordinator

Ø  Familiar with project management tools -JIRA/ MS Project

Ø  Should have POS acquiring background/payments domain

Ø  Excellent Communication  skills and should be able to communicate with Vendors/banks/internal teams

Ø  Adept at presentation skills using PowerPoint, Google Slides

Ø  Result oriented Coordination leading to better productivity

Ø  Adaptable & astute

Ø  Ability to meet deadlines

Ø  Proficient in excel

Ø  Ability to build strong relationships

Job Description for Project Head for IT

• Provide technical vision and strategy for the team.
• Assess issues regarding Information Systems and create manageable solutions
• Own technical architecture for the application and infrastructure for the product
• Discover and help implement new technologies that yield competitive advantage
• Develop a company's strategy around technology and product to ensure alignment with its business goals.
• Strategic Direction for identifying and implementing new technologies
• Supervise system infrastructure to ensure functionality and efficiency
• Build quality assurance, data protection and security processes
• Use stakeholders’ feedback to inform necessary improvements and adjustments to technology
• Communicate technology strategy to partners and investors
• Setting a vision for how technology will be used in the company.
• Ensuring that technological resources meet the company's short and long-term needs.
• Creating timelines for the development and deployment of all technological services.
• Making executive decisions on behalf of the company's technological requirements.
• Managing technology budgets and time frames.
• Staying on top of technology trends and developments.
• Lead the team on design and execution of the engineering roadmap with a focus on engineering excellence in all aspects of the execution.
• Establish repeatable processes and methods that ensure a high level of productivity, quality, and reliability.

Requirements and skills

• Proven experience as a Project Head or similar leadership role with 5+ years of experience in a technology leadership role
• BSc/BA in Computer Science, Engineering or a related field; MS/MBA or other relevant graduate degree is a plus.
• Must have hands-on experience in Java, Front end technologies like Bootstrap, jQuery, Angular, AWS, Modular software development, multi-tenant architecture and highly scalable systems and Server Operating systems internals, benchmarking and performance tuning (Linux & Windows)
• Knowledge of technological trends to build strategy
• Ability to conduct technological analyses and research
• Excellent communication  and team management skills
• Leadership and organizational abilities
• Strategic thinking and problem-solving aptitude
• Experience in architecture, developing, deploying, and operating large scale, highly available, SaaS applications and services in private or public cloud.

1. We need strong SOL and PL/SQL skills
2. UI – any like Javascript, HTML, CSS. Oracle Apex is nice to have.
3. The candidates should have worked on live projects that have given them exposure to write code, unit test and deliver.
4. Having WebServices experience is a value add.
5. Exposure to complex enterprise applications, integrations etc would be really needed.

What you need to have:

Company Profile:

The client is a provider of device lifecycle management and distribution solutions globally. Having forged valuable relationships over the last 2 decades with manufacturers, mobile network operators, distributors, wholesalers, and retailers in over 100 countries, we help grow their business with customized solutions across every stage of the wireless device lifecycle.

Job Synopsis:

Role: Business Head

Industry Type: E-Commerce

Education: Degree in Engineering plus MBA (Prefer top business schools)

Experience: 10-15 years

Location: Singapore

Job Responsibilities:

•         Deals with E-Commerce platforms for new and refurbished Mobile Phones.
•         Building the Online sales team – recruiting people, training, and building capabilities.
•         Developing an Online channel – setting the product, pricing, and promotion strategy.
•         Building infrastructure to support the marketplace model and increase penetration.
•         Joint Business Planning with Online customers to increase the traction and develop Lighting

Category on Online platform.

•       Broad functional experience in technology and/or various vertical industries.
•       Meeting and exceeding financial and channel sales goals for Modern Retail Channel.
•       Driving contract negotiations and terms improvement with customers.
•       Building effective Annual Business Plan and forecasts, in conjunction with all the stakeholders and departments, for driving Business.
•       Establish best practices for marketing and advertising in the mobile space.
•       Ensure alignment between marketing strategies and the overall business marketing strategy.
•       Collaborate and work with cross-functional teams to plan, deliver, and execute successful mobile marketing campaigns.

Required Qualifications:

•         10+ years of work experience with min 5+ years of experience in the E-Commerce field.
•         Strong familiarity with the mobile and digital content domains.
•       Prior experience in Used Smartphones (E-commerce)/new phone ecosystem.
•       Experience of working in Start-up companies and well-versed with the B2B & B2C market.
•       Willing to travel for business purposes.
•       Effective negotiation and vendor management skills.
•       Outstanding communication, interpersonal, and leadership skills.