Customer Integration Engineer at Sequoia funded SaaS startup · Bengaluru (Bangalore) · 2 - 3 years · ₹12L - ₹20L / yr · Posted 5 Jan 2022
Job Description
We are looking for a Customer Integration Engineer to help new and existing customers with all aspects of implementing our solution. You will work closely with our sales team to get onboard our new clients.
Responsibilities
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You will be the main point of contact for the new customer’s technical and implementation teams to get new customers live or existing customers live with new projects
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You will guide the client’s tech team through the entire integration process
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Ensure continuity between sales and customer success
Skills & Requirements
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1 to 3 years of experience in customer integration with SaaS companies
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Experience with frontend web development is must
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Experience and understanding of REST APIs
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Exposure to mobile app technologies is a plus
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SaaS and B2B experience is a must
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Comfortable with communicating with all levels of team members internally and
externally
Join us
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To work on one of the few world class DevTools SaaS companies in India
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To work with a global team which delivers 1 Bn optimized media files each day.
(Google answers 6Bn queries / day)
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For the opportunity to work in a dynamic team that is async first and remote
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For an open learning environment with a lot of freedom
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For the leadership opportunities in a very transparent, result oriented and fast
growing team
Shubham Vishwakarma
Full Stack Developer - Averlon
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PythonWe are looking for an integration engineer to assist our rapidly growing customer base. As part of our integration team, you will be the primary point of contact for all integrations. You would be responsible for helping our clients integrate with OneFin APIs, configuring our system for clients, and providing ongoing help to them to resolve any issues.
Application form: https://forms.gle/KbbeXxqhwpwnCzcDA
Responsibilities
- Understand and explain APIs to clients. Help clients integrate OneFin APIs. Research and identify solutions to issues during integration.
- Escalate unresolved issues to appropriate internal teams (e.g., software developers).
- Become a product expert for clients.
- Configure the OneFin system for customized usage by clients. Identify and write internal and external technical articles or knowledge-base entries, like typical troubleshooting steps, workarounds, or best practices, how-to guides, etc.
- Automate the solution of common issues using Python.
- Help live clients resolve issues and coordinate with the development team for issue resolution.
Requirements and Qualifications:
- BS/B.Tech. in Computer Science, Engineering, or an equivalent.
- Strong verbal and written communication skills.
- Experience in writing code in Python.
- Understanding web-based systems.
- Proficient in understanding and writing JSON.
- Experience in SQL databases.
- Experience working with REST APIs.
- Excellent analytical skills, passion for pinning down technical issues, and solving problems.
- Enjoys a fast-paced startup environment.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon