
Customer Success Associate
at A leading Bangalore based Data Science product company
Hello,
Greetings for the day !!!
Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!
Position: Customer Success Associate
Why Work with Us:
· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
· Shape-Up your career by working with young and supportive teams and peers!
· Innovation and Creativity is all that matters!
· Experience and understand the various aspects of the video marketing industry.
· Friendly Policies, good competitive salaries, team outings and what not!
Job Description:
- We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
- This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
- You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
Job Responsibilities:
· Having a proactive customer support approach
· Testing product features as assigned
· Build & strengthen customer relationships
· Manage incoming chats, emails and handle appropriate follow-up calls and emails
· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
· Demonstrate the value of the platform to our customers every day by providing amazing customer support
· Maintain existing customer success metrics and data as directed
Job Requirements:
· Excellence at Googling stuff and spoken English
· Ability to meet deadlines and decent depth of thought process
· Capable of operating without much supervision while still producing results
· Not being camera shy and great presentation skills
· Motivation to pursue customer success as a career
· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
· Technical understanding and ability to troubleshoot and resolve technical problems
Experience: 2+ years

Similar jobs
We are seeking an innovative and experienced Machine Learning Engineer at Architect level with a strong foundation in both traditional data science and modern Generative AI. The ideal candidate will lead the design, development, and deployment of high-impact, data-driven solutions on our Azure cloud infrastructure. You will be responsible for architecting complex systems, including multi-agent platforms and computer vision solutions, optimizing legacy models, and providing technical leadership to cross-functional teams to solve challenging business problems.
Must-Have Skills & Experience:
- Proven experience architecting, developing, and deploying traditional and deep learning solutions at scale, from concept to production.
- Lead end-to-end ML lifecycle including data preparation, feature engineering, model development, validation, deployment, and monitoring.
- Provide technical leadership, mentorship, and architecture-level guidance to project teams.
- Demonstrated expertise in designing and implementing complex multi-agent systems.
- Experience with agentic design patterns such as supervisor-worker and orchestrator-led group chats to automate intricate business processes (e.g., invoice processing, document automation).
- Experience with data augmentation techniques and human-in-the-loop annotation processes for large-scale model training.
- Evaluate and optimize existing models using traditional ML techniques. Proven expertise in traditional ML algorithms (regression, decision trees, SVM, ensemble models, clustering, Random Forest, XGBoost).
- Deep understanding of ML pipeline orchestration and model lifecycle management with production-grade implementation experience.
- Ensure adherence to MLOps best practices and drive implementation on Azure cloud.
- Extensive experience in Azure cloud services including Azure Machine Learning, Azure Data Factory, Blob Storage, Azure DevOps, and Azure Container Apps.
- Leveraged Azure Cognitive Search and Azure OpenAI Service to build scalable and efficient knowledge retrieval systems, enabling real-time semantic search and contextual answer generation.
- Designed and implemented RAG pipelines on Microsoft Azure, integrating large language models (LLMs) with domain-specific knowledge bases to enhance AI-driven information retrieval and response accuracy.
- Experience with evaluation, monitoring and observability frameworks for Agentic workflows.
- Experience designing fault-tolerant systems with robust error handling, fallback mechanisms, and state management for complex, multi-step AI workflows.
- Ability to design and review ML architecture and system integration strategies with hands-on experience in production deployments.
- Certifications in Azure AI Engineer or Azure Solutions Architect.
- Excellent problem-solving, communication, and stakeholder management skills with experience presenting technical solutions to business stakeholders.
Good-to-Have Skills:
- Collaboration skills with data scientists, data engineers, and product stakeholders to convert business requirements into scalable ML models.
- Contributions to open-source projects.
Job Summary
We are looking for a skilled ASP.NET Developer with experience in C#, ASP.NET MVC, Web API, SQL Server, and travel technologies. The candidate will develop, maintain, and enhance travel booking applications, integrate third-party APIs, and deliver secure, high-performance solutions.
Key Responsibilities
Develop web applications using ASP.NET MVC, C#, and .NET Framework/.NET.
Design and develop RESTful Web APIs.
Build responsive, scalable, and secure applications.
Write optimized SQL Server queries, stored procedures, functions, triggers, and views.
Integrate travel APIs such as Amadeus, Sabre, Travelport, TBO, or other GDS/XML/JSON APIs.
Develop flight, hotel, holiday package, and booking modules.
Implement authentication, authorization, and security best practices.
Debug, troubleshoot, and optimize application performance.
Collaborate with UI/UX designers, QA, and business teams.
Participate in code reviews and follow coding standards.
Prepare technical documentation.
Required Skills
Strong knowledge of C#
ASP.NET MVC
ASP.NET Web API (REST)
SQL Server
Entity Framework / ADO.NET
LINQ
HTML5, CSS3, JavaScript
jQuery
AJAX
JSON, XML
IIS Deployment
Git or Azure DevOps
Travel Technology Skills
Experience with GDS integrations
Amadeus API integration
Sabre API integration
Travelport API integration
Flight search and booking
PNR creation and management
Fare rules and pricing
Ticketing workflows
Hotel and ancillary booking APIs
Payment gateway integration
Understanding of IATA, airline codes, airport codes, and fare calculations
Preferred Skills
.NET Core / ASP.NET Core
React.js or Angular
Redis caching
Swagger/OpenAPI
JWT Authentication
Docker
Azure or AWS
CI/CD pipelines
Qualification
Bachelor's degree in Computer Science, IT, or related field.
Preferred Experience
6-7 years in ASP.NET development.
3+ years in travel technology.
Experience integrating airline, hotel, or holiday APIs.
Strong analytical and problem-solving skills.
Nice to Have
Knowledge of Microservices architecture
Performance optimization
Logging frameworks (Serilog/NLog)
Unit testing (xUnit/NUnit)
Work Mode - Work from Offce
Interview Mode - Face to Face (initial telephonic)
Job Description – Technical Lead (Java Spring Boot + Angular)
Role Overview
We are looking for a highly skilled Technical Lead with strong experience in Java Spring Boot and Angular to lead a team of developers for a client project based out of Whitefield, Bangalore. The role requires hands-on development, design, architecture understanding, code review, and team coordination.
Key Responsibilities
- Lead a team of 9 developers and provide technical guidance.
- Perform hands-on development using Java, Spring Boot, Angular.
- Drive solution design, code quality, best practices, and performance optimization.
- Work closely with the client’s product owners and architects.
- Conduct code reviews, technical grooming, and sprint planning.
- Troubleshoot and resolve complex technical issues.
- Ensure timely delivery of modules with high quality.
- Mentor team members and support them in solving technical blockers.
Technical Skills Required
- Strong expertise in Java 8+, Spring Boot, REST APIs.
- Strong front-end experience with Angular 8+, TypeScript, HTML, CSS.
- Experience with SQL/NoSQL databases (MySQL, PostgreSQL, MongoDB, etc.).
- Hands-on with Git, Maven/Gradle, Jenkins, CI/CD.
- Knowledge of cloud platforms (AWS) is an added advantage.
- Experience with Agile/Scrum methodologies.
Soft Skills
- Excellent communication and client-facing skills.
- Ability to lead, mentor, and motivate the team.
- Strong problem-solving and analytical skills.
JD for BDM - US Staffing ( 5 days work from office - JP nagar 3rd phase , south bangalore)
Job description:
We are seeking a high-performing Business Development Manager (BDM) to lead our US IT Staffing business development initiatives from our Bangalore office. The ideal candidate will have a strong foundation in Bench Sales and a proven track record in client acquisition. The role focuses on engaging with Direct Clients, Prime Vendors, and Tier-1. The BDM will be responsible for lead generation, cold calling, email campaigns, LinkedIn outreach, and strategic marketing to grow our client base in the US.
Key Responsibilities:
- Generate leads and build a strong sales pipeline through: Cold calling, Email marketing, LinkedIn outreach, Referrals and industry networking
- Identify, target, and engage with Direct Clients, Prime Vendors, and Tier-1 Vendors in the US IT Staffing space.
- Understand client requirements and effectively market bench consultants (H1B, GC, USC).
- Drive the full sales cycle – from initial contact and requirement gathering to negotiations and deal closure.
- Work closely with Bench Sales and Recruitment teams to ensure timely and quality submissions.
- Build and maintain long-term relationships with clients and vendor partners.
- Consistently achieve or exceed defined monthly/quarterly revenue and client acquisition targets.
- Maintain detailed documentation of activities, pipelines, and client interactions.
Requirements:
- 5 to 10 years of experience in US IT Staffing, including a minimum of 2 years in a client-facing BDM role.
- Strong background in Bench Sales with hands-on experience in candidate marketing.
- Proven ability to generate leads and close new accounts with Direct Clients and Prime Vendors.
- Excellent understanding of US work authorizations, tax terms (W2, C2C, 1099), and staffing models.
- Exceptional communication, negotiation, and interpersonal skills.
- Self-motivated, proactive, and target-driven professional.
- Familiarity with ATS/CRM tools and US job portals (Dice, Monster, CareerBuilder, etc.).
Good to Have:
- Existing client/vendor relationships in IT services or staffing.
- Awareness of US market trends – high-demand skill areas like Cloud, DevOps, Data, and Cybersecurity.
- Experience working with implementation partners and large integrators.
This is a part-time / Freelance opportunity
Vai Ra is a fine jewelry start-up based in Hyderabad. Founded in 2022, we are a digital-first D2C brand offering lab-grown diamond and moissanite jewelry. We are looking for a part-time/freelance digital marketing consultant who will work closely with the founders to drive the digital marketing activities.
Sales are the lifeline for a start-up, so ROAS and sales will be the main KPI. All the efforts of the person in this role should focus on maximizing sales through our campaigns. This will also fuel your growth within the organization. This role requires creative thinking to design profitable sales campaigns outside the "big agency" thought process. Our key performance indicator is Return on Ad Spend (ROAS) with a target of 12X. This target is achievable given our product range from 35k to 1 lac.
What would you be doing?
- Develop interactive ads with the available creative content. Our primary source of the content is photos and videos of real products (not photoshoots with models). You should be able to use these materials to build, test, and run your creative campaigns.
- Create interactive landing pages using Shopify-compatible apps
- Manage Google Ads and Meta ads campaigns independently, from strategy to optimization. You should be able to take complete ownership of the campaigns. Your performance will be measured by the sales reflected in your weekly dashboards.
- Manage email, WhatsApp, and SMS campaigns. These campaigns need to be designed daily, and you should be able to show revenue and Click-Through Rate (CTR) for them, similar to other paid advertising campaigns.
- Campaign management and optimization will be an integral part of this role. You should have good domain knowledge to detect and rectify technical problems across all ad tech tools, such as Google, Meta, and Bik.
- Implement exit popups, generate leads, and use these leads to create FOMO campaigns in regular intervals
Domain skills you must have to apply for this role:
- Google Ads
- Google Analytics
- Meta Facebook Business Manager
- Bik or similar marketing platforms
- Shopify
Other requirement for the role:
- You should be able to design sales campaigns that sell. We don't spend millions on campaigns. So you should be able to set aside the vanity metrics and be creative enough to create campaigns that mean the most for a startup
- You should be able to do everything from strategizing to running the campaigns without much supervision. Just like you, we dislike micromanagement.
- You’re organized with a high attention to detail: You’ll be managing all our ad campaigns
Experience
- 1-2 years experience in a performance marketer role
- Experience in managing campaigns for a luxury/lifestyle brand with high ticket orders is highly preferable
- Ability to work remotely (This is as much a skill as a perk)
Time commitment
- 20 hours per week
Why should you apply
- You will be our first digital marketer with a scope of making a great impact on a growing company
- Join a small team where every idea matters and a place that can take your skills to the next level
- Have an inside view of how D2C marketing works
We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming.
- Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application.
- You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities :
- Develop new user-facing features.
- Build reusable code and libraries for future use.
- Ensure the technical feasibility of UI/UX designs.
- Optimize application for maximum speed and scalability.
- Assure that all user input is validated before submitting it to the back-end.
- Collaborate with other team members and stakeholders.
Skills And Qualifications :
- Good understanding of Angular 6+ or React.
- Proficient with JavaScript and jQuery.
- Proficient understanding of web markup, including HTML5, and CSS3.
- Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git and Bitbucket.
- Good understanding of SEO principles and ensuring that application will adhere to them.
- Excellent verbal communication skills.
- Good problem-solving skills.
- Knowledge of software development methodologies like Agile, waterfall, and tools like Jira.
|
We’re hiring a talented Data Engineer and Big Data enthusiast to work in our platform to help ensure that our data quality is flawless. As a company, we have millions of new data points every day that come into our system. You will be working with a passionate team of engineers to solve challenging problems and ensure that we can deliver the best data to our customers, on-time. You will be using the latest cloud data warehouse technology to build robust and reliable data pipelines. Duties/Responsibilities Include:
|
|
Requirements:
Exceptional candidates will have:
|
- 5+ years of working experience in the technologies like Angular6 or higher, NodeJS & MySQL, AWS Cloud Services
- Strong Hands-on with any Enterprise Programming Language (Python/.Net) in past
- Experience with architecting, designing, and debugging MEAN, full-stack based enterprise software
- Should have expertise in designing relational database tables & writing SQL Queries, Stored Procedures, and Functions.
- Ability to handle small teams and mentor them.
- Ability to analyze, design, and build object-oriented, component-based applications.
- Extensive experience in the design, planning, and implementation of complex large-scale enterprise solutions using distributed teams within process-oriented organizations.
- Experience developing and deploying applications on Linux based operating systems
- Willingness to experiment with new and latest tools and technologies.
- Experience in Banking, Credit Card Payments, and Gateways domain would be an advantage. ·
Experience in Java 8
Experience in frameworks - Spring, Hibernate
Experience in Design Patterns










