Customer Success Associate

We are looking for Customer Delight Specialists who will ensure every learner’s journey with us is positive, impactful, and supportive. You will handle learner inquiries, resolve challenges, and guide them to maximize their learning experience with empathy and clear communication.

💼 Key Details

CTC: ₹3.7 LPA (90% fixed & 10% variable)

Job Type: On-site, 5 days working

Interview Mode: Face-to-Face

Availability: Immediate joiners preferred

Eligibility: Open for fresh graduates (Technical background – BTech, BCA, BSc Computer Science)

🎯 Key Responsibilities

Handle inbound/outbound calls, emails, and chats for domestic & international learners

Resolve product-related issues with effective solutions and clear communication

Provide empathetic support to learners facing study or technical challenges

Guide learners to the right resources and supplementary content

Build strong learner relationships through personalized support and advice

Go the extra mile to exceed expectations and contribute to learner satisfaction

✅ Desired Profile

Excellent communication skills (verbal & written)

Professional approach with strong problem-solving abilities

0–1 year of experience in voice process (calls, chat, ticket management)

Preferably from an ed-tech or educational services background

Familiarity with LMS and digital learning tools is a plus

Ability to personalize learner engagement strategies

⏰ Shift Details

Rotational shifts & rotational week offs

"Candidates eager to join can submit their application or reach out through a call

At Palcode.ai, We're on a mission to fix the massive inefficiencies in pre-construction. Think about it - in a $10 trillion industry, estimators still spend weeks analyzing bids, project managers struggle with scattered data, and costly mistakes slip through complex contracts. We're fixing this with purpose-built AI agents that work. Our platform can do “magic” to Preconstruction workflows from Weeks to Hours. It's not just about AI – it's about bringing real, measurable impact to an industry ready for change. We are backed by names like AWS for Startups, Upekkha Accelerator, and Microsoft for Startups.

Why Palcode.ai

Tackle Complex Problems: Build AI that reads between the lines of construction bids, spots hidden risks in contracts, and makes sense of fragmented project data

High-Impact Code: Your code won't sit in a backlog – it goes straight to estimators and project managers who need it yesterday

Tech Challenges That Matter: Design systems that process thousands of construction documents, handle real-time pricing data, and make intelligent decisions

Build & Own: Shape our entire tech stack, from data processing pipelines to AI model deployment

Quick Impact: Small team, huge responsibility. Your solutions directly impact project decisions worth millions

Learn & Grow: Master the intersection of AI, cloud architecture, and construction tech while working with founders who've built and scaled construction software

Your Role:

• Design and build our core AI services and APIs using Python
• Create reliable, scalable backend systems that handle complex data
• Help set up cloud infrastructure and deployment pipelines
• Collaborate with our AI team to integrate machine learning models
• Write clean, tested, production-ready code

You'll fit right in if:

• You have 1 year of hands-on Python development experience
• You're comfortable with full-stack development and cloud services
• You write clean, maintainable code and follow good engineering practices
• You're curious about AI/ML and eager to learn new technologies
• You enjoy fast-paced startup environments and take ownership of your work

How we will set you up for success

• You will work closely with the Founding team to understand what we are building.
• You will be given comprehensive training about the tech stack, with an opportunity to avail virtual training as well.
• You will be involved in a monthly one-on-one with the founders to discuss feedback
• A unique opportunity to learn from the best - we are Gold partners of AWS, Razorpay, and Microsoft Startup programs, having access to rich talent to discuss and brainstorm ideas.
• You’ll have a lot of creative freedom to execute new ideas. As long as you can convince us, and you’re confident in your skills, we’re here to back you in your execution.
• 
  

Location: Bangalore, Remote

Compensation: Competitive salary + Meaningful equity

If you get excited about solving hard problems that have real-world impact, we should talk.

All the best!!

Handle end‑to‑end export and import operations, including documentation, customs compliance, freight booking, shipment coordination and banking procedures, ensuring timely & accurate movement of goods.

Key Responsibilities:

• Manage all export documentation (Commercial Invoice, Packing List, Bill of Lading, COA/COO, Shipping Bill, etc.) and bank submissions.
• Handle import documentation, including LC applications, E‑Way bills, indemnity bonds, and customs clearance coordination.
• Coordinate with freight forwarders, CHA, shipping lines, transporters, factory staff, CFS/ICD operators.
• Track shipments, follow up on duty drawback/realization certificates, ensure compliance with trade regulations and renewal of IEC, RCMC, LUT/UIN as needed.
• Maintain accurate export/import records (physical & digital), track transaction status, and liaise with banks & clients for settlements.

Requirements:

• Bachelor’s degree (Logistics/International Trade/Related) or Diploma in Export–Import Management.
• 5–6 years hands‑on export/import operations & documentation experience.
• Strong knowledge of customs regulations, documentation, DGFT / ICEGATE procedures.
• Proficiency in MS Office and digital transaction handling.
• Excellent communication, coordination, organizational, and time‑management skills.

Job Title - IT Project Manager

Location - Surat (on-site )

Experience - 2+ years

Job Description

We are seeking an Associate IT Project Manager to assist in planning, coordinating, and delivering technology projects on time and within budget. The role involves supporting senior project managers, collaborating with cross-functional teams, and ensuring smooth execution of IT and software initiatives.

Key Responsibilities

• Support end-to-end project lifecycle — planning, tracking, and delivery.
• Coordinate with developers, QA, and DevOps teams to meet project goals.
• Maintain project schedules, documentation, and communication plans.
• Track progress, risks, and dependencies; escalate issues when needed.
• Assist in sprint planning, reporting, and client communication.
• Contribute to process improvements and ensure adherence to delivery standards.

Qualifications

• 2+ years of experience in IT project coordination or management (mandatory).
• Familiarity with software development or IT systems.
• Understanding of Agile/Scrum or traditional project methodologies.
• Strong communication, organization, and multitasking skills.
• Proficient in tools like Jira, Asana, or ClickUp.
• Bachelor’s degree in IT, Computer Science, or related field.

Job Overview:

We are looking for a skilled Full Stack Developer with strong expertise in .NET/C#, React or Angular, and Azure basics to design, develop, and deploy modern web applications. The ideal candidate should have solid experience building scalable, secure, and high-performance solutions, with a passion for clean code and collaboration.

Key Responsibilities:

• Design, develop, and maintain web applications using C#, .NET Core, and SQL Server.
• Build responsive front-end user interfaces using React or Angular with TypeScript.
• Integrate and consume RESTful APIs and ensure smooth front-end/back-end communication.
• Deploy and manage applications on Microsoft Azure using basic PaaS services (e.g., App Services, Functions, Storage, Key Vault).
• Collaborate with cross-functional teams to gather requirements, define architecture, and deliver solutions.
• Write clean, testable, and maintainable code following best practices and participate in code reviews.
• Troubleshoot, debug, and optimize application performance.
• Follow Agile development practices for planning, testing, and delivery.

Required Skills and Experience:

• Strong hands-on experience with C#, .NET Core/.NET 6+, and object-oriented programming.
• Proficiency in front-end frameworks like React or Angular with TypeScript, HTML, and CSS.
• Experience working with SQL Server or other relational databases.
• Basic knowledge of Microsoft Azure services such as App Services, Functions, Storage, and Key Vault.
• Familiarity with REST APIs, version control systems (e.g., Git), and CI/CD pipelines.
• Good understanding of software development best practices (SOLID principles, unit testing).
• Strong problem-solving and communication skills.

Preferred Qualifications:

• Experience with Azure DevOps or similar tools for build and release pipelines.
• Exposure to containerized applications (e.g., Docker, Kubernetes).
• Knowledge of Agile methodologies (Scrum or Kanban).

Hiring: Full-Time Project Manager

Location: Hiranandani Estate, Thane

Timing: 10:30 AM to 6:30 PM (2nd & 4th Saturday Off)

CTC: Up to ₹3 LPA

We are seeking an enthusiastic and detail-oriented Project Manager who can drive our design, marketing, and tech projects with passion and precision. The ideal candidate will have the ability to manage multiple teams, ensure project deadlines are met, and maintain high standards of execution and quality.

Role Responsibilities:

Manage and oversee a variety of projects focused on design, marketing campaigns, branding, websites, and tech development.

Plan project timelines, allocate tasks, monitor progress, and ensure timely delivery.

Act as the key point of contact between clients and internal teams (designers, developers, marketers, social media managers).

Coordinate team efforts to maintain high standards of quality, creativity, and performance.

Identify project risks, suggest solutions, and proactively manage any roadblocks.

Maintain clear project documentation and provide regular status updates to management.

Ensure that all projects stay within budget, timeline, and defined scope.

Ideal Candidate:

1–2 years of project management experience (preferably in a digital marketing or creative agency environment).

Hands-on experience managing design, marketing, and tech projects.

Excellent communication, coordination, and leadership skills.

Basic understanding of digital marketing strategies, branding processes, UI/UX design, and website development.

Familiarity with project management tools like Trello, ClickUp, or Notion is a plus.

Proactive, solution-oriented, and able to maintain a positive approach under pressure.

• Looking only for immediate to 15 days candidate.
• Looking for an experienced Integration specialist with a good expertise in ETL Informatica and a strong Application integration background
• Minimum of 3+ years relevant experience in Informatica MDM required. Powercenter is a core skill set.
• Having experience in a broader Informatica toolset is strongly preferred
• Should prove a very strong implementation experience in Application integration, should demonstrate expertise/presentation with multiple use cases
• Passionate coders with a strong Application development background, years of experience could range from 5+ to 15+
• Should have application development experience outside of ETL, (just learning ETL as a tool is not enough), experience in writing application outside of ETL will bring in more value
• Strong database skills with a strong understanding of data, data quality, data governance, understanding and developing standalone and integrated database layers (sql, packages, functions, performance tuning ), i.e. Expert with a strong integration background who has more application integration background than just an ETL Informatica tool
• Experience in integration with XML/JSON based and heavily involve JMS MQ (read/write)
• Experience in SOAP and REST based API's exchanging both XML and JSON files used for request and response
• Experience with Salesforce.com Integration using Informatica power exchange module is a plus but not needed
• Experience with Informatica MDM as a technology stack that is used for integration of senior market members with Salesforce.com is a plus but not needed,
• Very strong scripting background (C/bourne shell/Perl/Java)
• Should be able to understand JAVA, we do have development around JAVA, i.e ability to work around a solution in programming language like Java when implementation is not possible through ETL
• Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.