Customer Success Associate
at A leading Bangalore based Data Science product company
Hello,
Greetings for the day !!!
Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!
Position: Customer Success Associate
Why Work with Us:
· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
· Shape-Up your career by working with young and supportive teams and peers!
· Innovation and Creativity is all that matters!
· Experience and understand the various aspects of the video marketing industry.
· Friendly Policies, good competitive salaries, team outings and what not!
Job Description:
- We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
- This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
- You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
Job Responsibilities:
· Having a proactive customer support approach
· Testing product features as assigned
· Build & strengthen customer relationships
· Manage incoming chats, emails and handle appropriate follow-up calls and emails
· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
· Demonstrate the value of the platform to our customers every day by providing amazing customer support
· Maintain existing customer success metrics and data as directed
Job Requirements:
· Excellence at Googling stuff and spoken English
· Ability to meet deadlines and decent depth of thought process
· Capable of operating without much supervision while still producing results
· Not being camera shy and great presentation skills
· Motivation to pursue customer success as a career
· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
· Technical understanding and ability to troubleshoot and resolve technical problems
Experience: 2+ years
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Develop, maintain, and enhance Django-based web applications and APIs.
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Technical Skills:
- Must have minimum 4+ years of relevant work experience.
- Strong proficiency in Python and Django framework.
- Experience with message brokers, particularly RabbitMQ.
- Familiarity with Redis for caching and session management.
- Hands-on experience with Celery for distributed task queues.
- Proficiency in PostgreSQL, including database design and optimization.
- Knowledge of RESTful API design and development.
- Understanding of Docker and containerized applications.
Preferred Skills:
- Experience with CI/CD pipelines.
- Familiarity with cloud platforms (AWS, GCP).
- Knowledge of Django ORM and its optimizations.
- Basic understanding of front-end technologies (HTML, CSS, JavaScript).
Soft Skills:
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
- Ability to work in an agile environment and adapt to changing requirements.
Educational Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related field.
Product Management ,one who can manage multiple projects for our clients. who can communicate with clients, resolve the issues ,allocate the resources. plan and execute the project properly.
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• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and innovative work environment
• 6 - 8 years of software development / consulting / support experience is required.
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• Experience working with public cloud technologies specifically AWS, Azure & GCP.
• Experience working with RedHat / CentOS / Amazon Linux operating systems will be a plus.
• Competence in at least one of the following languages (in no particular order): Java, C++, C#, Python, Scala
• Experience with ETL tools ingesting / cleansing / transforming data from multiple data sources will be a plus.
• Knowledge / Hands on experience in Kettle will be a plus.
• Experience with Customer Support for databases primarily on Linux OS.
• Familiarity with enterprise software architectures and application development methodologies is required.
• Familiarity with Linux diagnostics and tuning; Windows tuning knowledge will be a plus.
• Performance Tuning and Troubleshooting skills are required.
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- Assisting in thinking through and setting policies - and making sure they are implemented
- Analyzing existing problems and helping to resolve them.
- Anticipating and averting new problems. Creating contingency plans.
- Being an honest broker and providing a wide-ranging view without turf considerations
- Communicating with team members to ensure priorities and policies are well understood
- Recognizing and building relationships that are most important to the team’s success and assisting in strengthening them.
- Measuring and managing daily metrics, highlighting deviations and following up to ensure corrective actions are taken
- Ensuring that follow-up happens
- Minimum 3 years of experience
- MBA with an Engineering degree
- Works autonomously and manages the process of idea to execution
- Well-developed project-management skills: being organized and disciplined, showing attention to detail, and following up doggedly to ensure the right results
- Business savvy, understanding of technology, and what is required for sustained operating results
- Business communication and ability to work with vendors, external partners as well as internal stakeholders
- Excellent communication skills that ensure messages are clearly understood by the right audiences
- Organizational and political intelligence
- A clear, empathetic communicator able to balance rapport and problem solving
- Familiarity with Dashboarding tools
- Jira knowledge
- Expert in Google Sheets/ MS Excel
What you’ll do
Roles and Responsibilities
- Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods.
- Meet customer service team call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Follow communication procedures, guidelines and policies.
Qualifying Criteria
- 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
- Fluent in English.
- Strong phone handling skills.
- Ability to multitask.
- Prioritise and Manage time effectively.
- Academics - Minimum Graduate
- Age - 20 to 25 years
About UniAcco
UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK. We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.
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- Advanced Javascript framework: ReactJS, AngularJS, BackboneJS.
- Familiarity with common Javascript Libraries such as jQuery would be a plus.
- NodeJS knowledge is a plus.
- Fluent in responsive design and mobile / tablet UI / UX.
- Knowledge about UI testing automation.
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Soft Skills
- Obsessed with best practices and have an eye for detail.
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- High energy and drive to work in a startup environment.
- Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
- Ability to work under pressure and confidence to deal with complex issues.
- Strong communication skills.
- Hands-on and detail oriented.
Content Writer required for a Real Estate Startup
Job Responsibility -
1) Contact Builder & understand the complete project detail .
2) Note down the project details in the given format
3) Create the SEO rich content of the project
Builder Contacts will be shared by us .
Only those from Mumbai, can apply
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon