Customer Success Associate at A leading Bangalore based Data Science product company · Bengaluru (Bangalore) · 2 - 7 years · ₹2L - ₹8L / yr · Posted 10 Dec 2022
Customer Success Associate
at A leading Bangalore based Data Science product company
Hello,
Greetings for the day !!!
Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!
Position: Customer Success Associate
Why Work with Us:
· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
· Shape-Up your career by working with young and supportive teams and peers!
· Innovation and Creativity is all that matters!
· Experience and understand the various aspects of the video marketing industry.
· Friendly Policies, good competitive salaries, team outings and what not!
Job Description:
- We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
- This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
- You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
Job Responsibilities:
· Having a proactive customer support approach
· Testing product features as assigned
· Build & strengthen customer relationships
· Manage incoming chats, emails and handle appropriate follow-up calls and emails
· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
· Demonstrate the value of the platform to our customers every day by providing amazing customer support
· Maintain existing customer success metrics and data as directed
Job Requirements:
· Excellence at Googling stuff and spoken English
· Ability to meet deadlines and decent depth of thought process
· Capable of operating without much supervision while still producing results
· Not being camera shy and great presentation skills
· Motivation to pursue customer success as a career
· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
· Technical understanding and ability to troubleshoot and resolve technical problems
Experience: 2+ years
Shubham Vishwakarma
Full Stack Developer - Averlon
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Location: Sector 48, Gurugram
Working Days: Monday to Friday (5 Days)
Working Hours: 9:00 AM – 5:00 PM
Experience: 0–1 Year (Freshers are welcome to apply)
Role Summary
We are looking for a Junior Customer Success Executive to join our growing team. This is an excellent opportunity for fresh graduates and candidates with up to 1 year of experience who are passionate about customer interaction and eager to build a career in the SaaS industry. You will support customers with onboarding, resolve their queries, and ensure they have a great experience using our platform.
Key Responsibilities
Respond to customer queries via email, WhatsApp, phone calls, and support tickets.
Assist customers with product onboarding and provide basic product demonstrations.
Coordinate with internal teams to resolve customer issues.
Follow up with customers to ensure timely issue resolution and satisfaction.
Collect customer feedback and share insights to improve the customer experience.
Maintain accurate records of customer interactions in CRM or support tools.
Requirements
Bachelor's degree in any discipline.
0–1 year of experience in Customer Support, Customer Success, Sales, or a customer-facing role.
Freshers are welcome to apply.
Internship experience in Customer Support, Customer Success, Sales, or a customer-facing role will be an added advantage.
Good verbal and written communication skills in English.
Comfortable communicating with customers via calls, email, WhatsApp, and chat.
Basic knowledge of MS Office or Google Workspace.
Positive attitude, willingness to learn, and strong problem-solving skills.
What We Offer
Training and mentorship from experienced professionals.
Opportunity to work in a fast-growing SaaS startup.
Performance-based incentives.
Career growth opportunities.
A collaborative and supportive work environment.
Responsibilities :
- Client and audience query handling
- Resolving customer complaints brought to your attention
- Providing detailed information to customers
- Prompt response over Product Chat box
- Taking feedback from the customers
- Maintaining a healthy relationship with the clients
Only Surat Local candidates can apply
Hiring Alert | International Chat Process
📍 Location: Mohali (Work from Office)
Position
Customer Support Associate – International Chat Process
Eligibility
* Graduates & Undergraduates can apply
* Freshers & Experienced candidates are welcome
* Good written English communication skills are mandatory
* Basic computer knowledge and typing skills required
Salary
Freshers
* CTC: ₹29-30k monthly
* Approx. In-Hand Salary: ₹23,000 – ₹24,000 per month
Experienced Candidates
* CTC: Up to ₹32k monthly
* Approx. In-Hand Salary: ₹25,000 – ₹26,000 per month (depending on experience and interview performance)
Job Highlights
* International Chat Process
* Work from Office
* Excellent career growth opportunities
* Professional work environment
Interested candidates can share their updated CV to apply
Job Title: Chat Support Executive (Non-Voice Process)
Location: Ahmedabad
Role Overview:
We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.
You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.
Key Responsibilities:
- Handle customer queries via chat, email, and other non-voice platforms.
- Provide prompt and effective resolutions using written communication.
- Maintain professionalism and empathy in all customer interactions.
- Ensure high levels of customer satisfaction and service quality.
Eligibility Criteria:
- Freshers and experienced candidates are welcome.
- Strong written communication skills in English (grammar & spelling).
- Qualification: 10+3 Diploma / HSC / Any Graduate.
- Basic computer knowledge is required.
- Willingness to work in a 24/7 shift environment.
What We Offer:
- Supportive and growth-oriented work environment.
- Continuous learning and career advancement opportunities.
- Competitive salary with performance-based incentives.
- Exposure to a diverse and inclusive workplace culture.
Additional Benefits:
- 5 Days Working.
- Night Shift Allowance.
- PF, Insurance & Gratuity Benefits.
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Full Stack Developer - Averlon