Customer Success Associate

This position demands strong banking /BFSI domain expertise,

precisely retail lending stack.

Senior Presales Manager / Leads.

Work Location : Hyderabad.

Pennant is looking for highly experienced and seasoned Senior Presales Manager to drive the presales function and to support the Sales and Business Development team from functional and solution perspective of Lending Factory which is Pennant's flagship product suite covers the complete loan life cycle. As a senior presales manager, you are accountable for driving the presales life cycle in client acquisition, revenue generation and growth. If you are seasoned professional with excellent understanding of the business application from the functional and technical perspective preferably in the BFSI area, this is an excellent opportunity with tremendous growth potential.

Growth Opportunity:

Banking is the biggest consumer of technology and the share is simply growing. Banks generate maximum profits out of Lending operations hence it’s imperative for them to ensure they use the right business driven technological platforms or solution right from the customer on-boarding, origination, servicing till the closure. In the past few years FI’s have not been able to refresh lending tech stack and that’s leading to challenges, higher operational cost and customer dissatisfaction. However the stupendous growth in lending activities across the segments, markets and LOB’s in the recent times has created once in a decade business opportunity for Pennant. Do you want to be part of our growth story?

Roles & Responsibilities:

·      You have to bring in domain and industry knowledge, share know-how gained through client interactions in a structured way to the product engineering, implementation, sales, marketing and senior management;

·      Role involves gathering market competition and customer information, responding to RFPs/RFIs- Functional/Technical compliances, Solution Preparation, Proposal preparation, as per the timelines of prospect/customer, coordinate with different internal/external teams to identify the business pains to offer a solution in line with the client requirement

·      Work closely with various internal teams to orchestrate the right technical, functional and commercial responses that create differentiated value for Pennant and help winning bids;

·      Take bottom line responsibility for highest possible quality of our responses, presentations and interactions with the prospect;

·      Prepare and present the company and its responses to CXO’s of the prospect;

·      Lead discovery workshops to determine customers business challenges and deliver product demonstrations to align solution with customer needs

·      Collaborate with marketing and take responsibility to build collaterals for specific LOB’s, personas and modules; refresh them on regular basis;

·      Write blogs, whitepapers and contribute content for website/social media as an when required; get noticed;

·      Mentoring and handholding the junior staff and build excellent presales capabilities

·      Deserving candidate would have worked in the past in technical solutions and presales capacity

Skills and Competencies:

·      Great presentation and communication skills is a must;

·      Hunger for world class quality work is expected;

·      Minimum of 5 years plus experience in handling multi-million USD international pursuits;

·      Knowledge of principles and methods for showing, promoting, and selling products or services to the highest possible quality;

·      Deep knowledge of banking applications, hardware and software, including lending business processes and programming;

·      Coordination, presentation skills, objection handling and effective written communication, questioning skills, influencing and personal impact;

·      Excellent intra personal skills and problem-solving skills;

·      Able to persuade client to buy our software;

·      Demonstrating integrity and transparency in the engagement;

Experience & Qualifications:

·      Experience : 8-15 years (I am open to consider Presales Consultants with 4+ years of experience also)

·      MBA graduate from a reputed institute or CA

Job Details:

·      Work Location : Hyderabad .. - 5 days, Work from office, no hybrid now.

·      Territory : Domestic and International Markets

• Attributes: Resourceful, Self-starter, Independent and Self-motivated, Ambitious, Entrepreneurial spirit, Collaborative, Focused

About Pennant:

Pennant Technologies is an agile, innovative financial technology company that powers the lending operations of global banks and financial institutions - HDFC, Bajaj Finserve, LIC HFL, Godrej HFL, RAK Bank, QNB to name a few.

Its suite of future ready lending products and solutions offer banks composable features and scalable capabilities to deliver differentiated loan origination, servicing and collections experiences for their customers. Trusted by leading banks and financial institutions in Asia, Pennant’s award-winning lending platform has managed more than 10 Million loans and facilitates 50 Million loan transactions per year.

Pennant is HQ in Hyderabad and have offices and/ business operations in India, ME, Saudi, Australia, Philippines and UK. We are aggressively expanding across the geographies and adding to our 450+ workforce, spread across multiple locations. Visit us at www.pennanttech.com

Location: - Hyderabad / Mumbai/ Delhi

Job Description

• Identify and establish new channel partners for tie-ups, schedule meetings with potential partners, and onboard them. Managing and nurturing the relationships with KC’s existing channel partners to ensure business volume growth.
• Drive cross-selling of products like forex, accommodation, insurance etc.
• Training the counsellors or the staff of the channel partners regarding product knowledge & development.
• Build capability & awareness programs for channel partners to ensure Education Loan (ELAN) products & offering have a high recall.
• Regularly visit channel partners to ensure sufficient lead generation and address any concerns or issues.
• Take accountability for channel partners management, ensuring timely resolution of complaints with no escalations.
• Collaborate with internal team to streamline processes and ensure smooth loan sanctioning & disbursal. Keep abreast of industry best practices and continuously upgrade knowledge and skills related to education loan products, lending practices, and regulatory requirements.
• Liaison with Banks for Students Education Loan cases.

Deliverables: –

• Meet assigned targets of sanctions & disbursements, for profitable sales volume and strategic objectives in assigned zone.
• Increase the no. of active channel partners working for Education Loan (ELAN).
• Relationship Management with Banks / Financial Institutions / students.
• Conduct monthly reviews for the partners to identify strengths and weaknesses and to evaluate operational effectiveness.
• To ensure regular product & leads update to channel partners.
• To ensure the disbursements achievement in the assigned zone on monthly basis.
• Participation in channel and other events to create visibility and generate business.

Job requirements

• Graduation /MBA. – Preferably above 60% in 10th, 12th & Bachelors. Should not be a graduate in Arts. Should not have any gaps in education and experience.
• Candidate with at least 4-6 years of Sales /Channel handling experience from NBFC or Banking.
• Work Location –Hyderabad/Mumbai/Delhi, must have been born and brought up in respective regions.
• Must know regional language.
• Candidate’s Age ideally to be between 27-32 years.

Responsibilities   

• Understand the high-level product roadmap for the squad and immediate features to be developed, contributing to high-level estimation and lay-out of the development sequences. Complete complex development tasks with minimal guidance  
• Constantly and actively contribute to pushing code to production with the objective of becoming a main contributor. Write testable, efficient, and reusable code suitable for continuous integration and deployment, that respects best practices and industry development standards 
• Review Unified Modeling Language (UML) diagrams and technical documentation, ensuring its quality. Enable best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.  
• Drive the adoption of best practices & regular participation in code reviews, design reviews, architecture discussions 
• Experiment with new and relevant technologies, and tools, and drive innovation & adoption while measuring yourself on the impact you can create. 
• Implementation of long-term technology vision for your team. Responsible for the complete architecture of your product. 
• Creating architecture & designs for new solutions around existing/new areas u Decide technology & tool choices for your team & be responsible for them. 
• Be accountable for code quality with the assistance of a QA Analyst to conduct adequate testing. 
• Review and contribute to technical documentation. Contribute actively to the design of the solution, challenging other members on technical decisions. 

Skills 

• Working with other TypeScript developers and software engineers to develop Front-end and back-end architecture that’s well-structured and flexible, along with the APIs to support it. 
• Developing and implementing Back-end architecture to support user interface concepts. 
• Developing and implementing highly responsive user interface components using Node concepts. 
• Create data visualization tools, libraries, and reusable code for prospects. 
• In-depth knowledge of TypeScript, CSS, HTML, and back-end languages. 
• Knowledge of Backend service like AWS Services, Microservice, Serverless software. 

Qualifications  

• Bachelor's degree in computer science, computer engineering, or related field. 
• Proficiency with TypeScript, CSS, HTML, and Back-end languages. 
• 7+ years’ experience in Node JS, Typescript, NoSQL, RDBMS, AWS Services 
• The ability to learn new technologies quickly 
• The ability to communicate complex procedures to other colleagues. 

This person MUST have:

• B.E Computer Science or equivalent.
• Demonstrable portfolio of released applications on the Android market with experience in Android development. 
• In-depth knowledge of at least one programming language like Kotlin 
• Strong knowledge of how to work with RESTful APIs 
• Strong Familiarity with OOP design principles 
• Integrate with our backend web services to deliver better and faster user experience 
• Strong knowledge of version control (i.e. git, svn, etc.) 
• Ability to performance tune and scale applications 
• Agile development experience 
• Experience working at a software product company is a major plus  
• Passion to learn and develop new skills continuously 
• Strong sense of ownership in every application they build 
• Working with highly collaborative and dynamic team environments 

Experience:

• Min 3 year experience
• Startup experience is a must.
   

Location:

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Joining: Immediate Joining

No of Vacancy: 1

Designation: PHP Laravel Full-stack Developer

Location- Pune, Maharashtra.

• 1-2 years of experience in related field preferred
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Key Skills

• Extensive experience working in PHP.
• Experience with Laravel framework
• Should have a working knowledge of MySQL.
• Experience with Javascript, typescript.
• Must have knowledge of Java frameworks like ViewJS, AngularJS.
• Knowledge of JADE, Pug template.
• Strong debugging skills.
• Strong problem-solving skills.
• Ability to understand and make changes to existing code.

• Identity Access Management (IAM)/SailPoint IIQ  Implementation and Governance
• Java development
• Role -Base Access Control (RBAC)
• Custom / OOTB connector development experience
• Integration experience with JDBC, Active Directory, ServiceNow, Mainframe  ACF2