Customer Success Associate

COMPANY PROFILE

Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed

IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall

Management, Website development etc. From idealization and conceptualization to

development and after-sales services, our genius professionals know their work well and never

hesitate to walk an extra mile to cater to the industry specific needs of our clients. We deliver

smart, dedicated and timely services to add value in our client's business and dependable work

ethics. We are right now serving companies having turnover of 50 crores to 3000 crores at

most.

Job Description

Department: Support

Qualification: Bachelor’s (BE/B.Tech) or other

Position: Subject Matter Expert - Payroll/ Payroll Associate

Experience: 5 years – 9 years

Location: Indore

Roles &Responsibilities:-

● Manage end-to-end payroll processing, including collecting, calculating and inputting payroll data

for all employees.

● Ensure accuracy and compliance with applicable laws, regulations and company policies while

processing payroll.

● Administer and maintain payroll systems, ensure data integrity and implement system upgrades and

enhancements.

● Collaborate with HR, finance and other departments to gather and validate payroll information .

● Monitor and resolve payroll discrepancies, investigating and resolving issues promptly and

accurately.

● Generate payroll reports, including tax filings, benefits deductions and other required reports,

ensuring compliance with regulatory requirements.

● Address employee inquiries and concerns related to payroll, providing exceptional customer service

and support.

● Maintain confidentiality and data security standards for all payroll-related information.

● Stay updated on payroll regulations, Indian tax laws and industry trends, implementing necessary

changes to ensure compliance and best practices.

Requirement

● Relevant professional certification in payroll management, such as Certified Payroll Professional

(CPP).

● Knowledge of multi-state payroll processing and Indian tax regulations, including TDS, GST and

income tax provisions.

● Familiarity with payroll-related aspects of Indian labor laws, such as the Employees’ Provident Fund

(EPF) Act, the Employees’ State Insurance (ESI) Act and the Professional Tax Act.

● Familiarity with HRIS (Human Resources Information Systems) and time and attendance systems.

● Strong understanding of accounting principles and practices related to payroll.

● Ability to adapt to changing payroll regulations and implement necessary updates.

ROLES AND RESPONSIBILITIES 

● Understand the business and the potential to promote the business and brand.

● Analyzing market and sales information

● Identification of prospective clients.

● Preparing a go-to marketing strategy on digital, social media and print media

● Set up a Brand identification strategy and execution plan

● Research competitive products by identifying and evaluating product characteristics,

market share, pricing, and maintaining research databases.

● Tracks product line sales and costs by analyzing data and reviewing the competitors

reach

● Supports sales staff by pre-sales tasks, providing sales data, market trends, forecasts,

account analysis, new product information; relaying customer service requests

● Follow up with Clients through the CEO's contacts

● Website maintenance and press releases

● Marketing collateral – creation and maintenance and presentations

● E – campaign coordination

● Setting up tracking systems for marketing campaigns and online activities

● Reporting to management on marketing and sales activities

Must Haves:

● A marketing professional with a BBM/MBA in marketing

Must Haves:

● A marketing professional with a BBM/MBA in marketing.

● 4+ years of relevant experience.

● Academics from the city, where communication skills both written and spoken are

excellent.

● A dynamic professional who is very articulate, driven, and creative.

● Someone who understands the fundamentals of marketing (the 4P’s) as a foundation.

● The incumbent needs to be an expert in digital marketing that includes

a. Designing and conceptualizing visual aids – LinkedIn banners, videos, etc

b. Written skills to create thought leadership posts, blogs, etc

c. Content management to work around the products on digital mediums

d. An expert in LinkedIn and other digital tools

e. Google and derivatives

f. Website and traffic generation

g. Market research and campaigns

h. Ability to work independently as well as in a team environment

1. Counseling and Guidance:

• Provide counseling to prospective students and parents about academic programs and admission processes.
• Assist individuals in understanding and navigating the admission requirements.

1. Lead Conversion:

• Convert leads into successful admissions by effectively communicating the benefits of Amity University.
• Follow up with potential students to facilitate the application process.

1. School and College Outreach:

• Visit schools and colleges in Visakhapatnam to build relationships and promote Amity University.
• Conduct presentations to highlight the university's offerings.

1. Seminar Participation:

• Participate in seminars to represent Amity University and address queries from attendees.
• Collaborate with marketing teams for successful seminar organization.

1. Application Management:

• Oversee the admission application process, ensuring accuracy and completeness.
• Work with administrative staff to streamline and enhance the application experience.

1. Reporting:

• Maintain records of counseling sessions and admissions progress.
• Provide regular reports on counseling activities to the immediate supervisor.

1. Event Coordination:

• Assist in organizing and coordinating admission-related events and activities.

Requirements:

• Bachelor's/Master's degree in Counseling, Psychology, Education, or a related field.
• Previous experience in admission counseling is preferred.
• Excellent interpersonal and communication skills.
• Empathy and understanding in assisting students through the admission process.
• Ability to work collaboratively with other team members.

About the Account Executive Role

The full-cycle Account Executive role turns inbound and outbound leads into long-last relationships. The Account Executive needs to have experience selling SEO services and a working knowledge of SEO and Digital Marketing. Below is a breakdown of the Account Executive Role. 

About Us

FirstPrinciples Growth Advisory is a premier digital marketing partner to help scale MQLs cost-effectively by identifying the right growth channel for your SaaS Business.

Role Break-Up

Lead Generation (25%)

The Account Executive will also be partly responsible for generating his/her leads. We expect to spend about 2 hours (about 70) dials making outbound calls using our CRM/day.

Nurturing New Leads/Pitch Cals (25%)

We expect between 1 to 2 Pitches scheduled daily from both inbound and outbound leads. Each Pitch takes 45 minutes to an hour, including following up with the next steps. This time is also spent working with our team to create the SEO Proposals and learning about the client before the call. 

Nurturing Existing Leads & Customers (25%)

Reach out for the next steps, follow up on leads, social selling, and do other things to be front and center with the client. 

Strategy (10%)

Analyzing results of past campaigns and tweaking future outreach campaigns and approaches. 

Coordination & Administrative(15%)

Updating templates, the CRM and coordinating with the team as required. Coordination with the Ops team

What is in it for you?

The earning potential for this role is high. SEO/PPC clients are recurring clients, and our retention rate is high. 

Requirements for the Account Executive Role

• 2 to 5 years of experience selling Digital Marketing Services
• Ability to conduct “Mini-Closes” in Succession
• Genuine customer empathy
• Organized and strong time management skills 
• Experience working with Ahrefs and doing fundamental SEO Analysis for client sites

ROLE REQUIREMENTS

• Expertise level knowledge of  HTML5 : Comprehensive knowledge of tags, HTML API (Geo, Storage, More APIs), Canvas APIs, META Tags and Semantic markup 
• Expertise level knowledge of CSS3 : CSS Object Model, Selectors & Hierarchy, Layouts, Responsive Designs, Build Tools, SASS / SCSS & Flexbox
• Expertise level knowledge of ES6: Object-Oriented programming principles,  DOM Selectors, Event Handlers, Jquery - Functions, Callbacks, Promises, Debugging tools & approach
• Experience in creating build scripts from scratch using Webpack & Gulp with relevant plugins to improve DevOps
• Ability to independently create technical design of an Epic utilising the knowledge of JavaScript design patterns and CSS best practices
• Experience in reviewing the technical design and implementation of other frontend team members
• Ability to Suggest better alternatives to existing solutions for improving the solution quality (both functional and non-functional problems) 
• Ability to coach and line-manage senior frontend engineers, to help them grow their career
• Experience in Typescript and contemporary FE development frameworks like ReactJS, Angular & VueJS is preferred

QUALIFICATIONS & CHARACTERISTICS

• 8+ years of industry experience.
• Analytic and positive mindset with a personable and professional approach.
• Sharp attention to detail and a passion for new technology.
• Professional written and verbal communication.

Senior Full Stack Engineer

• 3+ years of relevant experience in software development building web applications
• Demonstrated technical capability developing applications using Node JS, Express/NestJS/SailsJS, and any industry-standard RDBMS
• Well acquainted with cutting edge front-end frameworks like React, Javascript dialects like ES6, TypeScript
• CSS frameworks like Bootstrap, Foundation HTML5, CSS3 and tools like Gulp/Webpack
• Strong analytical and problem- solving skills paired with the ability to develop creative and efficient solutions
• Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions
• Ability to work both independently and in various team settings