Customer Success Associate
at A leading Bangalore based Data Science product company
Hello,
Greetings for the day !!!
Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!
Position: Customer Success Associate
Why Work with Us:
· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
· Shape-Up your career by working with young and supportive teams and peers!
· Innovation and Creativity is all that matters!
· Experience and understand the various aspects of the video marketing industry.
· Friendly Policies, good competitive salaries, team outings and what not!
Job Description:
- We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
- This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
- You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
Job Responsibilities:
· Having a proactive customer support approach
· Testing product features as assigned
· Build & strengthen customer relationships
· Manage incoming chats, emails and handle appropriate follow-up calls and emails
· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
· Demonstrate the value of the platform to our customers every day by providing amazing customer support
· Maintain existing customer success metrics and data as directed
Job Requirements:
· Excellence at Googling stuff and spoken English
· Ability to meet deadlines and decent depth of thought process
· Capable of operating without much supervision while still producing results
· Not being camera shy and great presentation skills
· Motivation to pursue customer success as a career
· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
· Technical understanding and ability to troubleshoot and resolve technical problems
Experience: 2+ years
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Required Skills:
● Expert in Python, with knowledge of at least Django (More web frameworks are a plus)
● Familiarity with some ORM (Object Relational Mapper) libraries
● Able to integrate multiple data sources and databases into one system
● Understanding of the threading limitations of Python, and multi-process architecture
● Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)
● Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 (is a plus)
● Understanding of accessibility and security compliance
● Knowledge of user authentication and authorization between multiple systems, servers, and environments
● Understanding of fundamental design principles behind a scalable application
● Familiarity with event-driven programming in Python
● Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
● Able to create database schemas that represent and support business processes
● Strong unit test and debugging skills
● Proficient understanding of code versioning tools
● Knowledge of application deployment process and server set up
● Integration of data storage solutions
Responsibilities:
● Owning one or more of the web services; adding new features, resolving bugs, and refactoring/ improving code base.
● Design and implementation of low-latency, high-availability, and performant applications
● Translating product requirements into functional, maintainable, extensible software that is in-line with company objectives.
● Good knowledge of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, & agile development.
● Work on cutting-edge web technologies to make a powerful impact on 1M+ enterprise users
● Be part of a growing team that will design, develop, and test software and cross-product applications which span across different Planview products
● Work in an agile engineering team writing maintainable and scalable code for software components and influencing team decisions
● Contribute to the product’s architecture vision and execution, working closely with cross-product teams and other leaders within the R&D department
● Collaborate with stakeholders to imagine, design, develop, test, and launch software that impacts our customers and inspires your peers
● Drive continuous improvement of software quality, CX and maintainability of features
● Continuous learning of technology trends, tools, and approaches, including sharing this knowledge with your team
He/She would be leading the sales for Managed Services, which involves :
1. Tracking & managing inbound leads.
2. Outbound lead creation.
3. Lead qualification.
4. Follow-up on qualified leads.
5. Explaining MS service proposition, Ecom business requirements & handling queries.
6. Commercial discussion & negotiations.
7. Final contract closure & 8. Handover to Onboarding team
Eligibility Criteria :
1. Min 3 years’ Experience in B2B sales ( Ecommerce background preferred)
2. Min Graduate (MBA Preferred)
3. Excellent communication & writing skills
4. Fluent in English & Hindi
5, Basic Excel & PPT working skills
Other Skills:
1. Rapport building on the call
2. Active listening
3. Qualification questioning
4. Objection handling
5. Post Sale relationship management
6. Positive attitude
7. Team Player
What you will do:
- Handling Configuration Management, Web Services Architectures, DevOps Implementation, Build & Release Management, Database management, Backups and monitoring
- Logging, metrics and alerting management
- Creating Docker files
- Performing root cause analysis for production errors
What you need to have:
- 12+ years of experience in Software Development/ QA/ Software Deployment with 5+ years of experience in managing high performing teams
- Proficiency in VMware, AWS & cloud applications development, deployment
- Good knowledge in Java, Node.js
- Experience working with RESTful APIs, JSON etc
- Experience with Unit/ Functional automation is a plus
- Experience with MySQL, Mango DB, Redis, Rabbit MQ
- Proficiency in Jenkins. Ansible, Terraform/Chef/Ant
- Proficiency in Linux based Operating Systems
- Proficiency of Cloud Infrastructure like Dockers, Kubernetes
- Strong problem solving and analytical skills
- Good written and oral communication skills
- Sound understanding in areas of Computer Science such as algorithms, data structures, object oriented design, databases
- Proficiency in monitoring and observability
Hello ,
Greetings from Talentika !!
we are having a job vacancy for Java Developer Along with the Skills
Java, Microservices, Kubernetes, AWS/Azure, devops background .
Best Regards,
Priya.
- Maximizing the revenue and margin from products through online Channel sales and achieve day-to-day and monthly revenue targets
- Evaluating and optimizing marketing and pricing strategies
- Evaluating key indicators to determine the effectiveness of catalogue strategies for products and monitoring progress against budget goals.
- Recommending adjustments to strategies and tactics as appropriate to achieve financial goals
- Overseeing product catalogue, on-orders, initial shipping and receiving product tracking, and following-up on all problems on a timely basis
- Mentoring and guiding Process Experts within the team to manage quality, improve process efficiency and minimize variation.
- Assisting with management of online metrics and making recommendations for continue improvement and optimization.
- Building strong working relationships with cross-functional teams across the organization to achieve business goals.
- Analysing sales and expense reports to improve margin, revenue, and processes.
- Doing Competitor Analysis, Monitoring marketplace products, and pricing; leveraging internal and external data sources to identify gaps/ opportunities.
- Driving development in the strategic business planning, budgeting, and sales strategy approach
- Monitoring the weekly, daily, and seasonal, and/or one-time reports.
What you need to have:
- Knowledge of Paid Marketing
- Strong business analysis skills
- Strategic outlook with Systems Thinking perspective
- Experience in coordinating with other departments and managing multiple stakeholders
- Good communication skills, both written and verbal
● Excellent problem solving skills and got right attitude to work in fast paced environments
● Bachelor’s degree in computer science or equivalent practical experience
● 2 to 4(SDE 2), 4 to 7(SDE3) years of experience in software development using
JavaScript / GoLang / Java / Scala and with data structures/algorithms
Preferred qualifications
● Strong in Object Oriented Programming and Design Patterns.
● You have experience of working closely with the product and design teams to deliver the product that materially impacts the business and improves the customer experience
● You follow SOLID principles and have experience with microservice architecture, have designed and implemented high performance scalable services/APIs.
● You have experience with component based architectures, PWA, Service workers, UI patterns and libraries most preferably ReactJS / NextJS
● Write client side high performant applications & develop prototypes
● Experience working with Node, NestJS / Express.
● Experience working with PostgreSQL, Redshift, Dynamo, Mongo and Cassandra databases.
● Experience working with RabbitMQ, Kafka.
● You constantly learn and adopt best practices at work, keeping in mind app performance, security, and scalability.
● You have experience working in distributed systems and built/designed systems to failover, event streaming, caching strategies
● You have experience with Docker/Kubernetes in AWS or any cloud computing platforms. And, are familiar with CI/CD processes.
Kudos if you already have:
● Great communication and team collaboration skills.
Responsibilities
As a Software Engineer - Cross Platform Mobile Developer you will be expected to develop and maintain Cross platform Android and iOS applications for a range of our clients in different verticals. You will be working alongside other engineers and developers working on different layers of the infrastructure. You will also be helping out junior team members by reviewing their code and providing feedback. Thereby, helping them excel professionally.
Requirements
B.E/B.Tech degree in Computer Science Engineering or any related fields. Even candidates with BCA/MCA degree can apply. But if you feel that you don’t have the necessary degree to apply, don’t worry! If you can prove that you have the necessary skills for this position, we would love to hear from you.
Skills
• Thorough understanding of Flutter and its core principles.
• Proficient in Dart6 Programming.
• Knowledge of modern authorization mechanisms (such as Auth 2.0 or JSON Web Token)
• Build pixel-perfect, buttery smooth UIs across both mobile platforms. • Familiarity with RESTful APIs.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git or Perforce)
• Strong knowledge of UI design principles, architecture patterns, and best practices for development.
• Familiarity with native build tools, like Xcode, Gradle (Android Studio, IntelliJ)
• Ability to write well-documented, clean code
• Experience launching and managing production mobile apps Nice to have
• Familiarity with continuous integration
• Knowledge on native Android development
Requirements:
- 1 to 2 years hands-on experience with Android programming (If you are fresh out of college you should be great at Java + Android coding)
- Bachelor’s Degree
- Strong Java skills with good knowledge with an attitude of learning.
- Good understanding of object-oriented concepts
- Passionate about creating a phenomenal mobile experience.
- Good understanding of RESTful APIs
Preferred:
- Bachelor’s Degree in Computer Science / Engineering preferred
- Attitude towards implementation of code and relevant tests.
- Hands on experience with consuming RESTful APIs on Android client.
- Hands on experience with 3rd party libraries like Retrofit, Android Support libraries, understanding of Material Design specification, Google Play Services.
- Familiarity with Kotlin a plus